St Stephens Gate Medical Practice Norwich | NHS GP Surgery

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Norwich two-site NHS GP guide

St Stephen’s Gate Medical Practice Norwich: appointments, hours and patient help

St Stephen’s Gate Medical Practice uses two Norwich surgery sites and one shared reception number: 01603 228686. The main NHS and CQC-listed site is at 55 Wessex Street, Norwich, NR2 2TJ; the practice also operates Newmarket Road Surgery at 7 Newmarket Road, Norwich, NR2 2HL.

Choose the right route Check your surgery site Map and directions
55 Wessex Street
Main GP site
7 Newmarket RoadSecond surgery site using the same reception number.
✓Check firstYour appointment may be at Wessex Street, Newmarket Road or an enhanced-access site.
Shared reception telephone
01603 228686

The official website lists this number for both St Stephen’s Gate Medical Practice and Newmarket Road Surgery. Use it for urgent appointment requests, routine appointment help, home visits, registration support and questions when an online form is unsuitable.

Call the practice Official practice website
Main practice address

St Stephen’s Gate Medical Practice
55 Wessex Street
Norwich
Norfolk
NR2 2TJ

The practice also runs Newmarket Road Surgery at 7 Newmarket Road, Norwich, NR2 2HL.

Directions to Wessex Street
Telephone
01603 228686
Main postcode
NR2 2TJ
NHS code
D82008
CQC
Overall Good
Quick answer: the Wessex Street site is listed as open Monday to Friday from 8:00am to 6:30pm. Newmarket Road Surgery is listed as 8:00am–1:00pm and 2:00pm–6:00pm on weekdays. Urgent appointment requests for today or tomorrow are made by phone, while routine requests can also use the practice’s online forms.

Start with the task you need to complete

You need Start here What happens next
Life-threatening emergency Call 999. Do not wait for a GP form or callback.
Urgent GP appointment today or tomorrow Call 01603 228686 during opening times. Reception asks what you need help with so the request can be routed to the most suitable clinician.
Routine appointment or health advice Use the online health-problem form or phone reception. The practice says routine form requests are answered within one working day.
Nurse or healthcare-assistant appointment Use the dedicated online request form. The practice says it responds within one working day.
Repeat prescription Use NHS App/NHS account or SystmOnline. Order 10 days before you are due to run out; usual collection is five working days after ordering.
Sick note Use the sick-note form if you have been off work for more than seven days. For seven days or less, self-certification normally applies.
Test result or admin query Use the relevant online form. The practice says general admin requests are typically answered within one or two working days.
Urgent help when closed Use NHS 111 online or call 111. Call 111 for a child under five; call 999 for a life-threatening emergency.

For general NHS GP registration, appointment and NHS App help, see the Medical Practice UK patient guide. St Stephen’s Gate’s own rules on this page take priority.

Which Norwich surgery site should you attend?

St Stephen’s Gate Medical Practice

55 Wessex Street
Norwich
NR2 2TJ

This is the main NHS and CQC-listed practice address.

Directions to Wessex Street

Newmarket Road Surgery

7 Newmarket Road
Norwich
NR2 2HL

This is the practice’s second Norwich surgery site and uses the same 01603 228686 reception number.

Directions to Newmarket Road
Check the appointment location before leaving home. A routine appointment may be at Wessex Street or Newmarket Road. Wider Norwich enhanced-access appointments can also be offered at another surgery, including Lionwood Surgery, so use the location in your booking confirmation.

Opening hours for both St Stephen’s Gate sites

Site Monday–Friday Weekend
St Stephen’s Gate Medical Practice 8:00am–6:30pm Closed Saturday and Sunday
Newmarket Road Surgery 8:00am–1:00pm and 2:00pm–6:00pm Closed Saturday and Sunday
Reduced provision around lunchtime: the practice opening-times page says provision is slightly reduced between 1:00pm and 2:00pm, but the urgent-access / same-day telephone line remains staffed.

Enhanced access

The practice publishes appointments outside normal core hours, including early-morning and evening access. It also participates in a wider Norwich enhanced-access scheme where appointments may be offered at Lionwood Surgery, NR1 4NU with clinicians who are not from St Stephen’s Gate Medical Practice.

Official opening-times page Official contact and site details

How appointments work

Urgent appointment for today or tomorrow

Call 01603 228686 during opening times. The practice says reception will ask what you need help with so the request can be directed to the most suitable doctor, nurse or healthcare professional.

Current appointment standard: the practice says it meets the requirement to provide an appointment with a doctor within one working day when requested, although this may not be with your preferred doctor.

Routine appointment

1
Use the “Get help for any health problem” form.
The form is intended for routine health advice and appointment requests, not emergencies.
2
Explain the main problem and timing.
The form asks for enough information to understand the problem and whether it has changed.
3
Choose how you would prefer to be contacted where the form allows.
The practice may offer help by telephone, face-to-face appointment, video, text or email depending on the request.
4
Allow one working day for a routine request response.
If the problem becomes urgent while you are waiting, use the appropriate urgent route instead of waiting for the form response.
Official appointment guidance Routine health-problem form

Which online service should you use?

Website forms

No account is required. Use the practice forms for routine health problems, nurse/HCA appointments, pharmacist appointments, sick notes, results, referral tracking, registration and reception queries.

NHS App / NHS account

Useful for repeat prescriptions, test results, health-record access, appointment management and vaccination records where enabled.

SystmOnline

Another route for repeat prescriptions, test results, record access and appointment functions. New users register through the practice and verify their identity.

General admin query

The practice asks patients to use its online admin route for non-urgent administrative work and says it typically responds within one or two working days.

Repeat prescriptions: order 10 days before you run out

The practice recommends ordering repeat medication through your NHS account/NHS App or SystmOnline. It does not accept repeat-prescription requests by telephone or email.

Prescription rule St Stephen’s Gate guidance
When to order Order medication 10 days before you are due to run out.
Usual collection timing The practice says prescriptions can usually be collected from the nominated pharmacy five working days after ordering.
Phone requests Repeat-prescription requests are not taken over the phone.
Email requests Repeat-prescription requests are not taken by email.
Nominated pharmacy Choose the pharmacy that should receive your electronic prescription; you can change the nomination later.
Medicine missing from the NHS App? The practice says repeat medication normally appears in the app only within 10 days of its due date. If it should be due and still does not appear, contact the surgery for help.
Official prescription guidance Practice NHS App troubleshooting

Test results: online form, NHS App or SystmOnline

The practice offers several routes for checking results. If you use its dedicated test-result form, you will be asked for the test date and the type of result you are waiting for.

Practice result form

Useful if you need the surgery to check a specific result. Have the test date and test type ready.

NHS App

The practice lists test-result viewing as one of the functions available through the NHS account where enabled.

SystmOnline

Patients with online access can also use SystmOnline for test-result and record access.

Official test-result request form Online health-service options

Sick notes, referrals and other admin requests

Task Best route Useful detail
Sick for 7 days or less Self-certification The practice says your employer should not normally require medical evidence for the first seven days.
Sick for more than 7 days Online sick-note request form Use the practice’s fit-note route rather than a routine appointment just to request the document.
Track an existing referral Referral-tracking form or 01603 228686 Use this for a referral already made.
Request a GP referral Call 01603 228686 Give as much relevant information as you can to help the practice process the request.
Other admin request Ask-reception online form The practice says it typically responds within one or two working days.
Official fit-note guidance Referral and self-referral options General admin-query route

Home visits: request before 11am

The practice asks patients who need a home visit to contact the surgery before 11:00am. Visits normally take place after the morning surgery.

Home visits are not a transport service. The practice says they are for patients who are housebound or medically incapable of attending the surgery. Transport difficulties alone are not a reason for a home visit.

Reception will ask why the visit is needed. A clinician will normally carry out a telephone assessment first, and that assessment may conclude that a home visit is not required.

Official home-visit and appointment guidance

Register with St Stephen’s Gate Medical Practice

The practice provides an online postcode checker so you can confirm that your address is within the catchment before starting the registration process.

1
Check the catchment area.
Enter your postcode on the official registration page before filling in the registration form.
2
Use the NHS registration service linked by the practice.
Complete the online GP registration form with your personal details.
3
Have your NHS number if you know it.
The practice says an NHS number is helpful, but NHS guidance says it is not required simply to register.
4
Temporary patient?
The practice provides a separate temporary-patient registration form for people who need short-term GP registration.
Official catchment and registration page NHS GP registration service

Accessibility at the practice

The official contact page lists the following facilities:

Physical access

  • Disabled parking
  • Disabled WC
  • Step-free access
  • Wheelchair access

Communication access

  • Induction loop
  • Online communication-needs form
  • Interpreter requests can be included when requesting medical help
  • Alternative-format information can be requested by calling 01603 228686
Official facilities and contact page Practice website accessibility statement

Feedback and complaints

Patients can give feedback online, through the Friends and Family Test, by telephone, post, email or in person. Formal complaints should be raised as soon as possible after the event where practical.

Practice manager

Written feedback can be sent to the practice manager at St Stephens Gate Medical Partnership, 55 Wessex Street, Norwich, NR2 2TJ.

Email: ststephensgate@nhs.net

Complaint time limit

The practice states that a complaint is normally made within 12 months of the event, or within 12 months of the event first coming to the complainant’s attention.

Complaining for someone else: the practice normally needs the patient’s written consent before discussing another person’s care because medical and personal information is confidential.
Official feedback and complaints procedure

CQC rating: Good overall, with Caring rated Outstanding

CQC currently displays St Stephen’s Gate Medical Practice as Good overall. Its current domain ratings show Safe: Good, Effective: Good, Caring: Outstanding, Responsive: Good and Well-led: Good.

CQC record Date / result Context
Overall rating Good This is the rating currently displayed by CQC.
Focused inspection 3 July 2019 CQC followed up concerns from the previous inspection and rated Safe as Good after improvements.
Report published 27 August 2019 This is the publication date of the latest inspection report currently displayed.
Later CQC data review 6 July 2023 CQC said it had not found evidence requiring an inspection or rating reassessment at that stage.
Do not read “Good” as a new 2026 inspection. The current rating remains displayed by CQC, but the latest inspection activity shown on the profile is historical and should be read with its dates.
Live CQC profile

What to do when the practice is closed

Situation Use this route
Life-threatening emergency Call 999.
Urgent but not life-threatening Use NHS 111 online or call 111.
Child under 5 needs urgent help The practice advises calling 111 rather than relying on NHS 111 online.
Routine appointment, prescription or admin request Use the relevant practice route when the surgery reopens.

St Stephen’s Gate Medical Practice map

Main site: St Stephen’s Gate Medical Practice, 55 Wessex Street, Norwich, NR2 2TJ.

Map provided for location and directions only. The practice also operates Newmarket Road Surgery at 7 Newmarket Road, NR2 2HL.
Check your site before leaving home: Wessex Street and Newmarket Road are different locations, and some wider Norwich enhanced-access appointments can be offered at another surgery.

Related Norfolk GP guides

Drayton Medical Practice

The Drayton Medical Practice guide covers another Norwich-area GP practice with multiple surgery sites and its own appointment routes.

Holt Medical Practice

The Holt Medical Practice patient guide explains appointments, branch access and prescriptions at another Norfolk practice.

Sheringham Medical Practice

See the Sheringham Medical Practice guide for another Norfolk NHS GP surgery with different local access arrangements.

General NHS GP help

The Medical Practice UK guide covers common GP registration, NHS App, appointment and prescription tasks.

Official sources used

Last verified: 20 September 2026.

St Stephen’s Gate Medical Practice Norwich FAQs

What is the St Stephen’s Gate Medical Practice phone number?
The shared reception number for St Stephen’s Gate Medical Practice and Newmarket Road Surgery is 01603 228686.
Where is St Stephen’s Gate Medical Practice in Norwich?
The main surgery is at 55 Wessex Street, Norwich, NR2 2TJ. The practice also operates Newmarket Road Surgery at 7 Newmarket Road, Norwich, NR2 2HL.
What are St Stephen’s Gate Medical Practice opening hours?
The Wessex Street site is listed as open Monday to Friday from 8:00am to 6:30pm. Newmarket Road Surgery is listed as open Monday to Friday from 8:00am to 1:00pm and 2:00pm to 6:00pm. Both sites are closed on Saturday and Sunday.
How do I request an urgent appointment?
For an urgent appointment for today or tomorrow, call 01603 228686 during opening times. Reception will ask what you need help with so the request can be directed to the most suitable doctor, nurse or healthcare professional.
How do I request a routine appointment?
Use the practice’s “Get help for any health problem” form or call 01603 228686. The practice says routine online requests are answered within one working day.
How do I order a repeat prescription?
Use your NHS account or NHS App, or SystmOnline. The practice does not accept repeat-prescription requests by phone or email, asks patients to order 10 days before medication is due to run out, and says prescriptions can usually be collected from the nominated pharmacy five working days after ordering.
How do I get a sick note?
If you have been off work for more than seven days, use the practice’s sick-note request form. If you have been off sick for seven days or less, self-certification normally applies.
How do I request a home visit?
Contact the practice before 11:00am. Home visits are for patients who are housebound or medically incapable of attending the surgery, and a clinician will normally assess the request by telephone first.
What accessibility facilities are listed?
The official contact page lists disabled parking, a disabled WC, an induction loop, step-free access and wheelchair access. Patients can also tell the practice about interpreter or communication needs.
What is the current CQC rating for St Stephen’s Gate Medical Practice?
CQC currently displays an overall rating of Good. Safe, Effective, Responsive and Well-led are rated Good, while Caring is rated Outstanding. The latest focused inspection took place on 3 July 2019, the report was published on 27 August 2019, and CQC later reviewed available data on 6 July 2023 without finding evidence that the rating needed reassessment at that stage.
Independent information notice: MedicalPracticeUK.org is not St Stephen’s Gate Medical Practice, Newmarket Road Surgery, NHS England, NHS 111 or the Care Quality Commission. Opening hours, appointment availability, online forms and enhanced-access arrangements can change. Use the official links above before completing an important task or travelling to an appointment.
St Stephen’s Gate Call 01603 228686