Drayton Medical Practice: NHS GP appointments, hours, prescriptions, results and patient help
Drayton Medical Practice is an NHS GP practice north of Norwich with three surgery sites: Drayton Surgery, Horsford Surgery and St Faiths Surgery. This practical guide explains urgent and routine appointments, opening hours, phone options, repeat prescriptions, St Faiths dispensary, NHS App, Patient Access, test results, fit notes, registration, home visits, travel health, clinics, CQC rating and what to do when the surgery is closed.
Phone options listed by the practice: option 1 for reception, option 2 to cancel an appointment by leaving a message, option 3 for prescription queries, option 4 for St Faiths Dispensary, and option 5 for secretaries.
Drayton Medical Practice
Drayton Surgery
Manor Farm Close, School Road
Drayton, Norwich
NR8 6EE
The practice also has Horsford and St Faiths sites. Check your appointment message before travelling because the right site may depend on clinic, clinician or appointment type.
Open directionsGoogle and Bing search-intent map for Drayton Medical Practice
Patients rarely search only the practice name. They search “Drayton Medical Practice appointments”, “repeat prescriptions”, “Patient Access”, “NHS App”, “test results”, “sick note”, “Horsford Surgery”, “St Faiths Surgery”, “Drayton Surgery”, “phone number”, “opening hours”, “dispensary”, “home visits”, “new patient registration”, “CQC rating” and “Drayton Medical Practice Norwich”. This guide answers the real patient problem behind each search.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Drayton Medical Practice appointments | Urgent same-day phone route, routine request route, NHS App booking and cancellation options. | Use appointments section |
| Repeat prescriptions | Order medicine, understand two-working-day processing, pharmacy collection and St Faiths dispensary. | Use prescriptions section |
| St Faiths Dispensary | Whether the surgery can dispense medication and which option to press for dispensing queries. | Use dispensary section |
| NHS App / Patient Access | Book or cancel appointments, order repeats, view records and test results. | Use online services section |
| Test results | How long results take, when to call, and what normal or abnormal comments mean. | Use results section |
| Sick note / fit note | Self-certification for 7 days or less and fit note request route after 7 days. | Use fit-note section |
| Horsford / St Faiths / Drayton Surgery | Which site to attend and opening times for each branch. | Use sites section |
| Market Drayton Medical Practice | A different Shropshire practice, not this Norwich-area GP practice. | Use disambiguation section |
Unique patient decision hub: choose the right Drayton route in 60 seconds
This section is designed as a reusable patient tool. Start with your situation, then follow the safest route before calling, filling a form, using the NHS App or travelling to one of the three surgery sites.
I need help today
If symptoms are dangerous, call 999. If it is urgent but not life-threatening and the surgery is open, call 01603 867532 from 8am to 6pm. If the surgery is closed, use NHS 111.
I need a routine appointment
Use the routine appointment request form, NHS account/NHS App or phone 01603 867532 from 11am Monday to Friday.
I need repeat medicine
Use NHS App, Patient Access, right-hand prescription slip or the online form. Allow two working days at the practice and up to seven days before collecting from your pharmacy.
I need test results
Check NHS App or Patient Access after clinician review, or phone/visit between 10am and 4pm. Blood tests usually need around 7 working days.
I need a fit note
Self-certify for 7 days or less. If you have been off for more than 7 days, use the fit-note request form or phone/visit from 10am to 6pm.
I need a home visit
Phone before 10:30am where possible. The request will be triaged and you may be called by a GP or paramedic before a visit is decided.
Drayton, Horsford and St Faiths surgery sites
Drayton Medical Practice works across three fully equipped surgery sites. Doctors and nurses may work across all three sites during the week, so you may be asked to travel to another surgery if you need a particular clinician, clinic or appointment type.
| Site | Address | Typical listed opening |
|---|---|---|
| Drayton Surgery | Manor Farm Close, School Road, Drayton, Norwich, NR8 6EE | Monday to Friday, 8:00am to 6:30pm |
| Horsford Surgery | 205 Holt Road, Horsford, Norwich, NR10 3DX | Monday to Friday, 8:00am to 6:00pm |
| St Faiths Surgery | 20 Norwich Road, Horsham St Faiths, Norwich, NR10 3LB | Monday to Friday, 8:00am to 6:00pm |
| Shared phone line | 01603 867532 | Phone lines are listed as open until 6:30pm |
Opening hours and phone options
The official contact page lists Drayton Surgery as open Monday to Friday from 8am to 6:30pm, while Horsford and St Faiths are listed as open Monday to Friday from 8am to 6pm. The practice periodically closes for staff training and says closures are advertised in advance.
| Phone option | Use it for | Patient tip |
|---|---|---|
| Option 1 | Reception | Use for urgent same-day help, routine booking help and general access questions. |
| Option 2 | Cancel appointment by message | Use this if you cannot attend and need to release the appointment quickly. |
| Option 3 | Prescription queries | Use for non-dispensing prescription questions. |
| Option 4 | St Faiths Dispensary | Use if you are a dispensing patient or have St Faiths dispensary questions. |
| Option 5 | Secretaries | Use for secretary/admin queries where relevant. |
How to request a Drayton Medical Practice appointment
The appointment route depends on whether your problem is urgent today or routine. The practice says urgent appointments for today are requested by phone from 8am to 6pm, Monday to Friday. Routine appointments can be requested by appointment request form, by phone from 11am, or by using your NHS account through the NHS website or NHS App.
Call 999 for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding or serious allergic reaction.
Call 01603 867532, Monday to Friday from 8am to 6pm. Be ready to say what has changed and why you need help today.
The practice may offer phone, face-to-face, text or email consultation depending on your need.
Say if you need an interpreter, a specific clinician, face-to-face review, phone appointment, text/email response or communication adjustment.
Use NHS account, Patient Access, phone option 2, or reply CANCEL to the reminder text.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Drayton Medical Practice. I need help because [one clear sentence]. It is urgent today / routine / about medication / about results. I can attend [Drayton / Horsford / St Faiths] if needed. What is the safest next step?
Before you call or submit a form: practical checklist
A clear request helps the practice route you to the right GP, nurse, healthcare assistant, pharmacist, paramedic, dispensary team or admin team. This is especially useful for older patients, carers, parents and people taking several medicines.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can attend [Drayton / Horsford / St Faiths] and I am available on [phone number].
NHS App, Patient Access and online services login
The official online services page says patients can use the NHS App to check symptoms, get advice, book appointments, order repeat prescriptions and view GP medical records. Patient Access can also help with booking, checking or cancelling appointments, ordering repeat prescriptions and seeing parts of your health record, including medicines, vaccinations and test results.
NHS App
Use the NHS App for repeat prescriptions, appointments, health records and trusted NHS advice where enabled.
Patient Access
Use Patient Access for online appointment and prescription features connected to your GP record.
Registering for online services
The practice says new online services users may need to come to the surgery with photo ID to receive linkage details.
Login safety
Never share NHS login, Patient Access passwords, security codes or full medical information with unofficial websites or callers.
Helpful NHS App video for prescriptions, appointments and records
This NHS England Digital video explains how the NHS App can help with booking, records and repeat prescriptions. Always follow Drayton Medical Practice’s own appointment and prescription instructions first.
Drayton Medical Practice repeat prescriptions
The official prescription page says repeat medication can be ordered through the NHS App, Patient Access, by returning the right-hand side of the prescription script to the practice, or through an online form. Repeat prescription requests are dealt with within two working days of receipt, but the practice says patients must allow up to 7 days in total before collecting from the chosen pharmacy.
Order online
Use NHS App or Patient Access for the cleanest record of your repeat prescription request.
Use the prescription slip
Return the right-hand side of your prescription script to the practice if you prefer a paper route.
Practice processing
The official page says repeat requests are dealt with within two working days of receipt.
Collection planning
Allow up to 7 days before collecting from your chosen pharmacy, especially before weekends or bank holidays.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine not showing online | It may not be on repeat, may be due for review, or may need a clinician check. | Use the medication query route or call option 3 for prescription queries. |
| Dispensing patient query | You may collect medicine from St Faiths Dispensary if eligible under dispensing rules. | Call option 4 for St Faiths Dispensary. |
| Pharmacy says nothing is ready | The request may still be processing, sent elsewhere or waiting for review. | Check NHS App/Patient Access and your nominated pharmacy. |
| Medication review due | Patients on repeat medicine need periodic reviews. | Respond quickly if the practice asks you to book a medication review. |
| Old or unwanted medicines | Do not keep unnecessary medicine at home. | Take old medicines back to the pharmacy that supplied them. |
St Faiths Dispensary, nominated pharmacy and EPS
Drayton Medical Practice is a dispensing practice for eligible patients. The official prescription page says patients who live within one mile of a dispensing chemist are obliged to have prescriptions dispensed by a pharmacist, while other patients may have medicines dispensed at the surgery. EPS lets prescriptions be sent electronically to a nominated pharmacy.
| Need | Best route | Why it matters |
|---|---|---|
| St Faiths Dispensary | Call 01603 867532 option 4. | Use this for dispensing patient questions. |
| Prescription query, not dispensing | Call 01603 867532 option 3. | Use this for prescribing team questions. |
| Nominated pharmacy | Set or change through NHS App, the practice or a pharmacy. | It helps your prescription go directly to the right pharmacy. |
| Minor illness advice | Ask a community pharmacist. | Pharmacists can help with coughs, colds, sore throats, tummy trouble, aches and pains. |
Test results, blood tests and hospital results
The official test-results page says results arrive electronically each day and are checked by a clinician. Once reviewed, patients can view results in their NHS account, in Patient Access, or by phoning or visiting between 10am and 4pm. Blood test results usually take around 7 working days, while X-ray and ultrasound results generally take 7 to 10 working days, but can take longer.
GP-ordered tests and hospital-ordered tests may follow different routes.
Do not expect raw results before a clinician has checked them.
NHS App or Patient Access may show reviewed results.
Reception can provide the clinician’s message but cannot clinically interpret the result.
Normal/satisfactory means no further action; abnormal urgent or abnormal routine means follow-up is needed.
Sick notes, fit notes and work letters
The official services page says patients who have been off sick for more than 7 days can request a sick note by form, phone or visit from 10am to 6pm. If you have been off sick for 7 days or less, your employer should not ask for medical evidence and you can self-certify.
7 days or less
Use self-certification. Ask your employer for the correct form or use HMRC guidance.
More than 7 days
Use the sick-note request form or contact the practice from 10am to 6pm.
Hospital care
If hospital treated you, ask the hospital team for fit-note paperwork covering recovery.
Do not use urgent appointments only for paperwork
Fit notes can often be backdated where clinically appropriate. Ask through the routine route.
Home visits: when to request one
The official appointments page says if illness prevents you attending the surgery, you may be visited at home. Home-visit requests should be made by phoning reception before 10:30am and giving a brief account of the problem. The request will be triaged, and you may be contacted by a GP or paramedic before a visit is judged appropriate.
| Situation | Likely route | Important note |
|---|---|---|
| Too unwell to attend safely | Request before 10:30am where possible | A GP or paramedic may triage first. |
| Transport difficulty only | Usually arrange transport to surgery | Transport difficulty alone may not justify a GP home visit. |
| Emergency symptoms | Call 999 | Do not wait for a home visit. |
| Care home or complex need | Explain the setting clearly | Give carer details and best callback number. |
Register with Drayton Medical Practice as a new patient
The NHS profile lists Drayton Medical Practice as accepting new patients. The official registration page says patients can register online, download and print a paper form, or collect registration forms from any surgery. It also says new patients need to live within the practice boundary and should return completed forms with photo ID and proof of address.
Use the official boundary guidance before spending time on registration forms.
Use the official registration link, download the paper form, or collect forms from a surgery site.
The official page asks for photo ID and proof of address when returning forms.
If you take repeat medicine, plan before changing GP so you do not run out while records move.
The official page says to speak to a receptionist if you have problems with registration.
Clinics and services patients often need
Drayton Medical Practice lists a range of clinics and services. Exact appointment routes may change by site, staffing and clinical need, so use the official “Who do I see?” guidance when deciding whether to contact GP, nurse, healthcare assistant, pharmacy, 111 or another service.
CQC rating, reviews and patient feedback
CQC lists Drayton Medical Practice as Overall Good, and its July 2023 review found no evidence that the rating needed to be reassessed at that stage. CQC also lists Safe, Effective, Caring, Responsive and Well-led as Good. Use CQC alongside recent patient feedback rather than relying only on one old review.
Official inspected quality
CQC lists the practice as Good overall and Good across all key rated areas.
Latest CQC review note
CQC reviewed available information in July 2023 and did not find evidence to reassess the rating at that stage.
Read reviews fairly
Look for recent patterns around phones, appointments, online services, dispensary and communication.
Use the right feedback route
Use the practice’s comments/complaints route for formal concerns rather than only leaving a public review.
Complaints, comments and formal feedback
If something has gone wrong, write a clear timeline before contacting the practice. Include dates, times, surgery site, staff role if known, what happened, what harm or concern exists, and what outcome you want. This helps the practice investigate instead of guessing from a short message.
Write what happened, where it happened, when it happened and who was involved if known.
Examples: explanation, apology, correction, call back, review of process or written response.
The practice may need written authority before discussing another patient’s record.
CQC does not resolve individual complaints like an ombudsman, but patient feedback helps decide what to inspect.
Drayton Medical Practice vs Market Drayton Medical Practice and The Drayton Surgery
Search results for “Drayton Medical Practice” can mix several different practices. This page is for the Norwich-area Drayton Medical Practice with Drayton, Horsford and St Faiths surgeries. It is not the same as Market Drayton Medical Practice in Shropshire, The Drayton Surgery in Portsmouth, or Drayton Medical Centre in Australia.
| Name in search results | Location | What to check |
|---|---|---|
| Drayton Medical Practice | Drayton, Norwich, NR8 6EE | This guide is about this Norfolk/Norwich practice. |
| Market Drayton Medical Practice | Maer Lane, Market Drayton, Shropshire | Different practice; check postcode TF9 before using information. |
| The Drayton Surgery | Portsmouth/Drayton area | Different practice; check phone and address before calling. |
| Drayton Medical Centre | Queensland, Australia | Different country and health system. |
Drayton Medical Practice map, directions and photos
Main address: Drayton Medical Practice, Drayton Surgery, Manor Farm Close, School Road, Drayton, Norwich, NR8 6EE. Use the map for planning only and check your appointment message because you may need to attend Drayton, Horsford or St Faiths.
Before travelling
Check the surgery site, appointment time, clinician type, opening hours and whether you need medication, samples, letters or forms.
If you are late
Call reception as soon as possible. Some nurse, HCA, blood test or time-limited clinics may not be able to run late safely.
If you need photos
Use Google Maps street-level images where available, but rely on official addresses rather than old third-party photos.
If someone else is driving
Send them the exact surgery site and postcode, not just “Drayton Medical Practice.”
What to do when Drayton Medical Practice is closed
When the surgery is closed, the official appointment guidance says to use NHS 111 online or call 111 for medical help that is urgent but not life-threatening. Call 999 for a medical or mental health emergency where someone is seriously ill, injured or at risk.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, tummy trouble, aches and pains. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
| Non-urgent request | Use official online routes or wait for the practice | Routine admin, planned reviews, non-urgent forms and routine medication questions. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, Drayton Medical Practice official website, contact and opening-hours details, appointment guidance, online services guidance, prescription and dispensary guidance, test-results guidance, fit-note/services guidance, home-visit guidance, new-patient registration guidance, clinics and services, who-do-I-see guidance, practice CQC page and CQC profile.
Official links: NHS.uk profile · official practice website · contact and opening hours · appointments · online services · repeat prescriptions · test results · clinics and services · new patient registration · who do I see guide · CQC profile · NHS 111
Why this page is built this way: real users search appointments, opening hours, phone number, Drayton Surgery, Horsford Surgery, St Faiths Surgery, NHS App, Patient Access, repeat prescriptions, dispensary, test results, sick notes, home visits, registration, CQC and Norwich GP help. This guide answers those intents in one place while still sending users to official sources for final confirmation.