Holt Medical Practice: appointments, opening hours, NHS App, prescriptions, branches and patient help
Holt Medical Practice is an NHS GP surgery in Norfolk with its main Holt Surgery at Kelling Hospital, Old Cromer Road, High Kelling, Holt NR25 6QA, and a Melton Constable branch at 3 Grove Road, Melton Constable NR24 2DE. This guide explains urgent and routine appointments, online forms, phone number, opening times, repeat prescription rules, Kelling Pharmacy, medication collection, doctors, nurses, test results, fit notes, registration, parking, accessibility, private work, complaints and NHS 111 help.
Use this number for: urgent same-day or tomorrow appointment requests, routine appointment help, home visit requests, prescription questions, test result questions, access needs, interpreter support, registration problems, and if you cannot use the online form.
Holt Medical Practice
Kelling Hospital
Old Cromer Road
High Kelling
Holt
NR25 6QA
The main Holt Surgery is on the Kelling Hospital site. The practice also lists Kelling Pharmacy at the same site and a Melton Constable Surgery branch.
Map and directionsGoogle and Bing search-intent map for Holt Medical Practice
People searching “Holt Medical Practice” usually need a direct action: book an appointment, check the phone number, collect medication, find Kelling Pharmacy, use the NHS App, check Melton Constable Surgery hours, request a sick note, view test results, register, or check CQC. This guide gives practical answers for each intent instead of repeating the practice name.
| Search query | Real user problem | Best section |
|---|---|---|
| Holt Medical Practice appointments | Need urgent, routine, online form, home visit, cancellation or arrival rules. | Appointments |
| Holt Medical Practice opening times | Need Holt, Kelling Pharmacy or Melton Constable opening hours. | Opening hours |
| Holt Medical Practice prescriptions | Need 7-day ordering rule, collection options, dispensing eligibility and no-phone rule. | Prescriptions |
| Kelling Pharmacy Holt | Need collection point, site address and pharmacy-style medicine support. | Medicine collection |
| Melton Constable Surgery | Need branch address, hours, access and parking details. | Locations |
| Holt Medical Practice doctors | Need GP names and team roles. | Doctors and team |
| Holt Medical Practice CQC | Need official quality rating and how to read reviews fairly. | CQC and feedback |
| Holt Doctors | May mean the GP surgery or a separate doctor recruitment agency. | Name check |
Holt Medical Practice locations: Holt Surgery, Kelling Pharmacy and Melton Constable Surgery
The official contact page lists the main Holt Surgery at Kelling Hospital and a Melton Constable Surgery branch. Kelling Pharmacy is also listed at the Kelling Hospital site. Always check your appointment location before travelling because a GP, nurse, blood test or medication collection may not be at the same desk.
| Location | Address | Patient note |
|---|---|---|
| Holt Surgery | Kelling Hospital, Old Cromer Road, High Kelling, Holt, NR25 6QA | Main practice site where most services and equipment are located. |
| Kelling Pharmacy | Kelling Hospital, Old Cromer Road, High Kelling, Holt, NR25 6QA | Same hospital site; check medication readiness before travelling. |
| Melton Constable Surgery | 3 Grove Road, Melton Constable, NR24 2DE | Branch site with consultation rooms, reception and patient parking. |
Holt Medical Practice opening hours
The official contact page lists Holt Surgery and Melton Constable Surgery as open Monday to Friday from 8am to 1pm and 2pm to 6:30pm, with Saturday and Sunday closed. It also lists Kelling Pharmacy Monday to Friday from 8:30am to 1pm and 2pm to 6:30pm. The practice may close once per month for staff training.
| Service/site | Monday to Friday | Weekend | Useful note |
|---|---|---|---|
| Holt Surgery | 8am–1pm, 2pm–6:30pm | Closed | Side door access is listed between 1pm and 2pm. |
| Kelling Pharmacy | 8:30am–1pm, 2pm–6:30pm | Closed | Medication collection timing depends on prescription processing and stock. |
| Melton Constable Surgery | 8am–1pm, 2pm–6:30pm | Closed | Branch site; check your appointment location. |
| Staff training | Monthly afternoon closure may apply | Not routine weekend service | Check the official training closure dates before travelling. |
How to book a Holt Medical Practice appointment
The official appointments page makes three important points: urgent appointments for today or tomorrow are requested by phone, non-urgent/routine appointments can be requested by online form or phone, and Holt Medical Practice does not offer a walk-in service.
Use 999 for chest pain, stroke signs, severe breathing trouble, collapse, serious bleeding, serious allergic reaction or someone not responding.
Phone reception on 01263 712461. You will be asked to share details about your symptoms and concerns.
Use the online form or phone reception. Routine unplanned appointments are available up to 2 weeks in advance.
For urgent appointments you may be offered a Duty Doctor call-back or an appointment with a paramedic, physician associate or nurse practitioner.
Call before 10am if you are clinically housebound. Explain why you cannot safely leave home and give access instructions such as key safe or hidden driveway details.
Cancel through the NHS App, reminder text link, or by calling reception. Missed appointments waste clinical time.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered with Holt Medical Practice. I need help because [main problem]. It started [when]. It is [getting worse / not improving / routine]. I take [medicine]. I can be contacted on [phone]. Should this be urgent GP, routine GP, nurse practitioner, pharmacist, NHS 111 or 999?
Holt help finder: GP, pharmacy, NHS App, 111 or 999?
This decision table helps you choose the right service before calling. It is not medical diagnosis, but it can prevent delays caused by contacting the wrong place.
| Situation | Use this route | Why |
|---|---|---|
| Life-threatening symptoms | 999 | Use for chest pain, stroke signs, serious breathing difficulty, severe bleeding, collapse or not responding. |
| Urgent but not life-threatening and GP closed | NHS 111 online or call 111 | NHS 111 online is for people aged 5 and over. Call 111 for a child under 5. |
| Urgent GP problem today/tomorrow | Phone reception | Reception will ask symptoms and route you to Duty Doctor, paramedic, PA or nurse practitioner if suitable. |
| Non-urgent GP/admin request | Online form | Useful for routine appointments, messages, fit notes, repeat prescription questions and admin. |
| Minor illness | Pharmacy | Pharmacists can advise and may provide treatment for several common conditions. |
| Repeat medicine | NHS App or written request | Repeat prescriptions are not taken over phone or email. |
NHS App and online services for Holt Medical Practice
The practice says the NHS App can be used to order repeat prescriptions, view test results, check and cancel appointments, and look at your health and vaccination records. The online form can also be used for appointment requests, messages to the GP, fit notes, repeat prescription questions and other non-urgent requests.
NHS App
Best for repeat prescriptions, test results, health record access, vaccination record and appointment checking where enabled.
Online form
Useful for non-urgent medical or admin requests. Check your email regularly for the practice response.
Notifications
Switch on NHS App notifications so secure messages are not missed.
Login safety
Do not share NHS login passwords, verification codes or medical-record access with unofficial websites or callers.
Helpful NHS App video for prescriptions and records
This NHS App video is useful if you want to understand digital NHS access for repeat prescriptions, records and appointment-related tasks. Always follow Holt Medical Practice’s own instructions for online forms, urgent appointments and repeat prescriptions.
Holt Medical Practice repeat prescriptions and medication collection
The official prescription page says you need to order medication 7 days before you want to collect it, and plan to collect medication 7 days after ordering. Orders placed after 4pm are not processed until the next working day. The practice does not take repeat prescription requests over the phone or by email.
| Prescription task | Official route or rule | Practical tip |
|---|---|---|
| Order repeat medicine | NHS App, hand delivery at Holt/Melton, prescription boxes, or post. | Order 7 days before collection and avoid duplicate requests. |
| Phone or email requests | Not accepted for repeat prescriptions. | Use NHS App or written request routes to reduce errors. |
| Late orders | Requests after 4pm are processed next working day. | Order in the morning where possible, especially before weekends. |
| Dispensing eligibility | If you live more than 1 mile by road from a community pharmacy, you may collect from Holt Surgery via Kelling Pharmacy or Melton Surgery. | Ask if you are unsure whether you are a dispensing patient. |
| 24/7 medicine boxes | Located at Holt Surgery and Blakeney Village Hall. | Useful for both dispensing and pharmacy patients, but check setup before relying on them. |
| Medication review | Regular medicines may need review. | If you miss required reviews, future issues may not be safely reauthorised. |
| Old medicines | Return to pharmacy or Kelling Pharmacy. | Do not put medicines in household bin or flush them. |
Pharmacy First and local medicine help
Holt Medical Practice says pharmacists may be able to offer advice, treatment and some prescription medication for common conditions without needing to see a GP. This is often faster for minor illness.
Pharmacy conditions listed by the practice
Examples include sinus infection, sore throat, earache in children, infected insect bite, impetigo, shingles and uncomplicated UTI in women aged 16 to 64.
Minor illness advice
Pharmacists can also advise on coughs, colds, sore throats, tummy trouble, aches and pains, rash, acne, constipation, diarrhoea, headaches and blocked ears.
Private room available
Most pharmacies have a private room where you can discuss symptoms or medicine concerns with staff.
Prescription question
For practice prescription questions, you can visit, phone, or use the online admin query form with detail.
Holt Medical Practice doctors and clinical team
The official doctors page lists GP partners and salaried GPs. The healthcare team page also lists nurse practitioners, paramedic practitioners, physician associates, practice nurses, healthcare assistants, physiotherapist and mental health social prescriber. Staff lists can change, so confirm with the official page if you need current team details.
| Team | Listed names / roles | Patient note |
|---|---|---|
| GP partners | Dr Bal Chander, Dr Mondanna Irani, Dr Justin Farthing, Dr Claire Kopelman, Dr Shelley Cook, Dr Hugh Powell | Preference may be possible for routine issues, availability permitting. |
| Salaried GPs | Dr Alec Broom, Dr Paige Allen, Dr James Whitehead, Dr Faye Mendham | Urgent issues may be routed to the fastest safe clinician. |
| Nurse practitioners | Ruth Richardson, Wendy Rudd | May help with minor illness and clinically suitable problems. |
| Paramedic practitioners | Jack Duggan, Dan Taylor | Urgent appointment route may include paramedic practitioner support. |
| Physician associates | Georgia Saunders, Chris Barker | May be offered for appropriate urgent or routine clinical needs. |
| Other clinical team | Practice nurses, healthcare assistants, physiotherapist, mental health social prescriber | Not every problem needs a GP appointment. |
Clinics and services patients often need
The official surgery clinics page says the practice nurse team supports minor illnesses, coronary heart disease and stroke prevention, diabetes, asthma and respiratory disorders including COPD, women’s health, HRT, family planning and contraception. Healthcare assistants are trained in blood tests, blood pressure, ECG tests, adult health screening and assisting with minor operations.
Test results and blood tests
The official test results page says once a doctor has reviewed your test results, you can view them through your NHS account or NHS App. If results show you need further tests or treatment, the practice will contact you. If the result is normal, you may not be contacted.
GP-requested and hospital-requested blood tests use different booking and follow-up routes.
Do not panic if the result is not visible immediately; the practice asks patients to wait the guideline wait time given at the test.
A normal result does not always explain continuing symptoms, so contact the practice if things change.
Book via the online admin form and the team can send a self-book link, or call reception option 1.
Use the hospital booking route. The practice lists Cromer Hospital, Norfolk and Norwich, Queen Elizabeth Hospital King’s Lynn and James Paget University Hospital routes.
Sick notes, fit notes and self-certification
The official sick-note page says if you have been off sick for more than 7 days, you can request a sick note via the online admin form. If you have been off sick for 7 days or less, your employer should not ask for medical evidence and can ask you to self-certify.
| Need | Likely route | Practical note |
|---|---|---|
| Off sick 7 days or less | Self-certification | Ask your employer for their self-certification process. |
| Off sick more than 7 days | Online admin form | Give dates, condition, work impact and whether you have already been assessed. |
| Hospital treatment | Ask hospital team | Hospital teams may need to issue paperwork after hospital treatment. |
| Work letter rather than fit note | Private/non-NHS route may apply | Some letters are not NHS work and may have a fee. |
Register with Holt Medical Practice
The official registration page says you must live within the catchment area to register. You can register online, or use a physical PRF1 form if online registration is difficult. It is helpful to have your NHS number when registering.
Check catchment first
Use the practice area checker before spending time on registration forms.
Register online
The practice links to online new patient registration. Watch your junk inbox for replies from the surgery.
Paper form route
You can download and complete a PRF1 form or collect one from a branch.
Temporary registration
If staying locally for more than 24 hours but less than 3 months, ask about temporary resident registration.
Parking, disabled access and transport help
The official contact page gives practical site access details. Holt Surgery is purpose-built, most services are on the ground floor, there is lift access to the first floor, and disabled parking is listed near the main entrance and in the main patient car park. Melton Surgery has a tarmacked car park with 6 patient spaces and a disabled bay.
| Access need | Official detail | Patient tip |
|---|---|---|
| Holt disabled parking | 2 designated disabled spaces next to the main entrance and 2 more in the main patient car park. | Arrive early if access is important. |
| Holt building access | Services on ground floor; lift to first floor. | Tell the team when booking if you need support. |
| Melton parking | 6 patient spaces and a disabled bay. | Use the correct branch address before travelling. |
| Melton access | Ramp access, ground-floor services, disabled toilet and baby changing. | Tell reception if you need extra time or access help. |
| Transport difficulty | Holt Area Caring Society may help some patients with medical appointment transport. | Contact early; last-minute transport may not be available. |
Private letters, forms and non-NHS work
Some GP work is not covered by the NHS contract. Holt Medical Practice’s private services page says non-NHS services may carry a fee, often payable in advance, and patients should allow up to 28 days for work to be completed. Some requests are not offered by the practice.
| Request type | What to know | Practical tip |
|---|---|---|
| Insurance letter or certificate | May be private work with a fee. | Send the exact form and explain what is needed. |
| Urgent private request | Additional charge may apply for more urgent work. | Ask medical secretary team before assuming a deadline is possible. |
| Housing or PIP letters | The practice says it does not do housing or PIP letters/reports at patient request. | The agency should contact the practice directly if GP evidence is needed. |
| Passport photo signing, skydiving/scuba, seatbelt exemption | Listed among services the practice does not offer. | Use official alternative routes or specialist providers. |
CQC rating, Healthwatch feedback and complaints
CQC lists Holt Medical Practice as Overall Good, with Good ratings for safe, effective, caring, responsive and well-led. Patient feedback can still vary, so read reviews as patterns rather than relying on one old comment.
Official quality rating
CQC lists the practice as Overall Good. Check CQC for the latest status before quoting the rating.
Feedback route
You can provide feedback via the online admin query form, letter, verbal message, or Friends and Family Test route.
Patient Participation Group
The practice lists a PPG email route for patient views and involvement.
Complaints
The practice says early communication is often the best way to resolve concerns. Give dates, names if known, and what outcome you want.
Holt Medical Practice vs Holt Doctors
Some people search “Holt Doctors” when they mean the NHS GP surgery in Holt. Be careful: “Holt Doctors” can also refer to a doctor recruitment or locum agency, not the GP practice. For the Norfolk NHS GP surgery, use Holt Medical Practice, Kelling Hospital, Old Cromer Road, High Kelling, NR25 6QA, phone 01263 712461.
Holt Medical Practice map and local travel notes
Main address: Holt Medical Practice, Kelling Hospital, Old Cromer Road, High Kelling, Holt, NR25 6QA. Use this map for planning only. Check your appointment location because the practice also lists Melton Constable Surgery as a branch.
Before travelling
Bring appointment details, phone, medicine list, samples if requested, letters, ID if registering, and any access information.
Parking
The official page lists disabled parking at Holt and patient spaces at Melton. Parking fees are not clearly listed on the official page, so check local signs on arrival.
Between 1pm and 2pm
Holt Surgery lists side-door access between 1pm and 2pm. Do not assume normal front-desk access without checking.
Medication collection
Check whether you are collecting from Holt/Kelling Pharmacy, Melton Surgery, a 24/7 collection box, or a nominated local pharmacy.
What to do when Holt Medical Practice is closed
If you need medical help now when the practice is closed, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over; call 111 if you need help for a child under 5. Call 999 in a medical or mental health emergency where someone is seriously ill, injured or their life is at risk.
| Problem | Use this service | Examples |
|---|---|---|
| Emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, major injury, severe bleeding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Need advice before GP reopens, unsure where to go, child under 5 needs phone 111. |
| Minor illness | Pharmacy | Coughs, colds, sore throat, tummy trouble, aches and pains, medicine advice. |
| Routine GP request | Wait for practice access or use online form when available | Fit-note admin, routine appointment, private letter, non-urgent form. |
Official Holt Medical Practice links
Use these official pages for final confirmation before booking, travelling, ordering medication, relying on access details or submitting personal information.
official practice website · official contact and opening times page · official appointments page · official prescriptions page · official test results page · official sick note page · official registration page · official doctors page · official clinics page · official feedback and complaints page · CQC Holt Medical Practice profile