Stirchley Medical Practice Telford

Emergency first: MedicalPracticeUK.org is an independent information website, not Stirchley Medical Practice or the NHS. Call 999 for a life-threatening medical or mental-health emergency. For urgent medical help that is not life-threatening when the practice is closed, use NHS 111 online or call 111.

Current referral notice: Stirchley Medical Practice’s live homepage says its referral process changed from 7 September 2026. If you are waiting for a referral, have been told a referral is being made, or need to chase specialist care, check the current official referrals information rather than relying on an older process.

South East Telford NHS GP guide

Stirchley Medical Practice Telford: Total Triage, opening hours, prescriptions and patient routes

Stirchley Medical Practice is an NHS GP practice with a main surgery at Stirchley Health Centre, Sandino Road, Stirchley, Telford, TF3 1FB and a branch at Sutton Hill. From 5 January 2026, the practice says Total Triage is live for appointment and medical-condition requests. This guide puts the correct task route first so patients do not have to guess which number, site or online service to use.

Choose your task Use Total Triage Check your surgery site

1. Submit your request

2. Need is assessed The practice uses Total Triage rather than simply allocating every request first-come, first-served.

✓3. Right route GP, nurse, pharmacist, other clinician, advice or another NHS service.

Main practice telephone

01952 660444

Use the main number when you need help with the practice’s Total Triage process, cannot use the online route, need reception support, have a site-location question, need to change or cancel an appointment, or need help with registration or another practice service.

Call Stirchley Medical Practice Official practice website

Main surgery

Stirchley Medical Practice
Stirchley Health Centre
Sandino Road
Stirchley
Telford
Shropshire
TF3 1FB

There is another place called Stirchley in Birmingham. Use “Stirchley Health Centre, Telford, TF3 1FB” when entering the address into maps or arranging a taxi.

Directions to Stirchley site

Telephone

01952 660444

NHS code

M82003

Appointment system

Total Triage

CQC

Good overall

Fast answer: Stirchley Medical Practice is at Stirchley Health Centre, Sandino Road, Telford, TF3 1FB. Phone 01952 660444. The current practice footer lists the main Stirchley site as open Monday to Friday 8:00am–6:30pm and Saturday 9:00am–12:00pm. The Sutton Hill branch is at Maythorne Close, Sutton Hill, Telford, TF7 4DH and is closed at weekends. For GP appointments and medical-condition requests, the practice says Total Triage has been live since 5 January 2026.

Start here: choose the route for the job

Stirchley Medical Practice now separates appointment/medical requests from repeat prescriptions and other patient tasks. Using the right route can prevent being transferred between phone lines.

You need	Best first step	What to expect
Life-threatening emergency	Call 999.	Do not wait for Total Triage or a GP reply.
GP appointment or new medical problem	Use the practice Total Triage / “submit a new request” route.	The request is assessed before the appropriate care route is chosen.
Help using Total Triage	Call 01952 660444 or speak to reception.	Tell staff that the digital route is difficult for you and ask how to submit the required request.
Repeat prescription	Use NHS App/NHS account or Patient Access where possible.	The practice says prescriptions can usually be collected 3–5 working days after ordering.
Prescription telephone help	Call 01952 660444 and select option 1.	The published prescription line hours are 9:30am–11:30am and 1:00pm–3:00pm.
New-patient registration	Check the NHS practice profile / registration route.	NHS.uk currently shows the surgery as accepting new patients.
Specialist referral update	Read the current referrals page first.	The practice says its referral process changed from 7 September 2026.
Urgent help when closed	Use NHS 111 online or call 111.	NHS 111 assesses the problem and directs you to an appropriate service.

If you are new to UK GP services, the Medical Practice UK NHS GP patient guide explains registration, NHS App use, appointments and out-of-hours care more generally.

Stirchley site and Sutton Hill branch: check where your appointment is

Stirchley Medical Practice works across two Telford locations. The former Sutton Hill practice has been part of Stirchley Medical Practice since the practices merged, so a patient may be directed to either location.

Main site: Stirchley

Stirchley Health Centre
Sandino Road
Stirchley
Telford
TF3 1FB

Main telephone: 01952 660444.
Current published core weekday hours: 8:00am–6:30pm.
Current practice footer lists Saturday 9:00am–12:00pm.
Sunday closed.

Branch site: Sutton Hill

Sutton Hill Branch Site
Maythorne Close
Sutton Hill
Telford
TF7 4DH

Uses the practice telephone 01952 660444.
Current location listing shows Monday–Friday access.
Saturday closed.
Sunday closed.

Do not travel to the wrong site. Check the address in your appointment text, NHS App message, letter or reception instruction. “Sutton Hill” and “Stirchley” are different locations within the same current practice.

Stirchley Medical Practice opening hours

Day	Stirchley main site	Patient note
Monday	8:00am–6:30pm	Use Total Triage for appointment/medical requests.
Tuesday	8:00am–6:30pm	Routine weekday access.
Wednesday	8:00am–6:30pm	Check practice news if planning travel around a training closure.
Thursday	8:00am–6:30pm	Keep contact details current after submitting a request.
Friday	8:00am–6:30pm	Allow enough time for repeat medicines before weekends.
Saturday	9:00am–12:00pm	Check that you have a booked reason to attend before travelling.
Sunday	Closed	Use NHS 111 for urgent non-life-threatening care.

Why older sources can look different: historical CQC material records older opening and extended-access arrangements. The timetable above follows the current practice website/footer rather than treating the 2021 inspection information as the current opening-hours source.

Check live practice information NHS Stirchley Medical Practice profile

Total Triage has been live since 5 January 2026

The practice homepage currently states: “From 05/01/2026 Total Triage is live.” It directs patients to submit a new request for queries about appointments and medical conditions.

Official Total Triage information Practice homepage and request button

Open the practice request route.
Use the “submit a new request” / Total Triage route on the official Stirchley Medical Practice website.

Describe the actual problem.
Give one clear main reason for contact, when it started, what has changed, what you have tried, and why you are concerned. Accurate detail helps the practice route the request safely.

Give the best contact details.
Keep your phone nearby and check texts or messages after submitting the request. The next step may depend on the information you provided.

Follow the route offered.
The outcome does not always need to be a GP appointment. The practice may route care to another member of the primary-care team, provide advice, or direct you to a more suitable NHS service.

Online access difficult? Do not abandon a medical request because you cannot comfortably use an online form. Call 01952 660444 or speak to reception and explain that you need help using the current Total Triage process.

Total Triage does not always mean “see a GP”

GP or advanced clinician

A clinical problem may be routed to a GP, advanced practitioner or another clinician depending on what you describe.

Pharmacy support

Medicine questions and suitable minor illnesses may be handled by a pharmacist rather than waiting for a GP appointment.

Primary-care team

The practice works with nurses, pharmacists, pharmacy technicians, social prescribers and first-contact physiotherapy alongside GPs.

Urgent NHS route

If the problem cannot safely wait for normal practice care, you may need NHS 111, urgent treatment or 999 instead.

Appointment requests: practical points before you submit

Current Total Triage means the useful first question is no longer simply “what appointments are left?” Instead, give enough information for the practice to understand your need and decide the appropriate response.

Before contacting the practice	Useful detail to provide
Main problem	Describe one clear issue rather than writing only “need doctor”.
Timing	Say when the symptom or problem started and whether it is getting worse.
What you tried	Include relevant self-care or medicines already tried.
Continuity	If this is an ongoing issue already known to a clinician, say so clearly.
Access need	Mention interpreter, communication, mobility or other support you need.
Contact	Give a number you can answer and keep your phone available.

Training consultations

The current practice homepage says Stirchley Medical Practice sometimes trains healthcare professionals. The practice says it will seek your permission before a trainee participates in or observes your consultation. It also states that consultation video recording for training is done only with consent, examinations are not recorded, and you can ask for the camera to be switched off.

Repeat prescriptions: do not use the appointment line

The current prescription page gives several clear routes. The easiest options are the NHS account/NHS App or Patient Access. The practice also offers a dedicated telephone prescription option and written requests.

Prescription method	Current Stirchley guidance
NHS account / NHS App	View repeat medicines and doses, then choose the items you need.
Patient Access	The practice lists Patient Access as another online repeat-prescription route.
Dedicated telephone option	Call 01952 660444 and select option 1. Published hours: 9:30am–11:30am and 1:00pm–3:00pm.
Paper request	A written/paper request can be brought to the surgery during the published weekday drop-off period.
Appointment phone line	Do not use it to order medication. The prescription page specifically separates prescription and appointment phone routes.

Allow 3–5 working days. The practice currently says prescriptions can usually be collected 3 to 5 working days after they are ordered. Order earlier around weekends, bank holidays, travel and medication-review dates.

Check whether the prescription has reached the pharmacy

The practice advises checking the NHS App before calling. Open View and manage prescriptions and look at approved prescriptions to see whether an item has been issued.

Medication questions

For medicine-use questions, the practice recommends community-pharmacy advice where suitable. For a practice prescription query, its current page says patients can phone the practice pharmacist after 10am or use the medication-query route.

Official prescription guidance NHS App

For a wider explanation of NHS repeat medicines, nominated pharmacies and medication reviews, see the MedicalPracticeUK medication guide.

Test results: know who ordered the test and when to chase it

Stirchley’s live homepage links patients to a dedicated test-results route, and the NHS App can show parts of your GP record where access is enabled. Because different tests return at different speeds, the safest approach is to confirm the expected timescale when the test is arranged.

Ask when the result should be ready.
Blood tests, scans, X-rays, swabs and hospital investigations can have different processing times.

Check NHS App access where available.
Some results and clinician comments may appear in your health record once they are released.

Use the practice result route if the expected date passes.
Call 01952 660444 or use the official test-results option linked from the practice website.

Hospital test? If a hospital clinic ordered the investigation, check the discharge letter or clinic instructions first. The team that requested the test may be responsible for explaining the result rather than your GP surgery.

Symptoms getting worse? Do not wait simply because a result is outstanding. Use the appropriate practice, NHS 111 or emergency route based on how unwell you are.

Register with Stirchley Medical Practice

NHS.uk currently shows Stirchley Medical Practice as accepting new patients. That status can change, so check the live NHS profile at the point you apply.

Confirm the correct practice.
Make sure you are applying to the Telford surgery with NHS code M82003, not another place called Stirchley.

Use the live NHS/practice registration route.
The practice homepage provides a New Patients route, and NHS.uk confirms whether registrations are currently being accepted.

Have basic details ready.
NHS registration normally asks for your name, date of birth, address, previous GP details if applicable and basic health information.

You do not normally need ID to register.
Current NHS guidance says you do not need proof of address, proof of immigration status, photo ID or an NHS number simply to register with a GP in England. An NHS number can still make record matching easier if you know it.

Check current NHS registration status NHS registration rules

Referral process changed from 7 September 2026

This is one of the most time-sensitive details on the current practice website. The homepage now displays an alert saying that from 7 September the referral process works differently.

If you are waiting for specialist care

Open the current Stirchley referrals page.
Check whether your referral has already been sent or whether the process requires another action from you.
Keep any hospital text, NHS App notification or referral letter.
If the process is unclear, contact the practice and say when the referral was discussed.
If you already have a hospital appointment or hospital reference, contact the hospital route shown on that correspondence where appropriate.

Check the current Stirchley referral process

Do not rely on an older article or screenshot for this task because the practice itself is flagging the referral process as recently changed.

Two-site primary care and the wider South East Telford team

Stirchley Medical Practice is part of the South East Telford Primary Care Network with Court Street Medical Practice and Woodside Medical Practice. PCNs allow practices to work with a broader mix of healthcare professionals.

GP and advanced clinical care

Recent NHS recruitment information confirms a large clinical team providing face-to-face and telephone consultations, home visits where required, long-term-condition care, referrals and prescribing work.

Medicines support

The practice team includes pharmacists and pharmacy technicians, which can make medicine reviews and prescription queries more appropriate for the pharmacy team than a GP.

First-contact physiotherapy

The practice’s recent NHS recruitment information lists first-contact physiotherapy within its multidisciplinary team, supporting appropriate musculoskeletal care routing.

Social prescribing

Social-prescribing staff form part of the wider primary-care team and can support suitable non-medical needs that affect health and wellbeing.

Screening and diagnostic services

CQC registers the practice for diagnostic and screening procedures as part of its regulated primary-care activity.

Family and maternity care

CQC’s current service record includes family-planning and maternity/midwifery regulated activities for the practice.

NHS South East Telford PCN information

Communication needs, accessibility and consent

The latest CQC access inspection found that the practice had systems to support people who face communication barriers. Current NHS-linked listings also identify disabled access, but detailed physical facilities can change, so confirm a specific adjustment before travelling.

Tell reception what you need

When contacting the practice, say clearly if you need interpreter support, extra communication help, wheelchair/step-free access information, a carer to be involved, or another reasonable adjustment.

Trainees and recording

The practice’s current homepage says patient permission is sought before trainees participate in or observe a consultation. Video recording for training also requires consent, and examinations are not recorded.

Accessibility detail matters more than a generic “disabled access” label. If you need a particular entrance, parking arrangement, hearing/communication support or room setup, call 01952 660444 before the visit and describe the exact adjustment.

Complaints: practice route or NHS Shropshire, Telford and Wrekin

The practice publishes a formal complaints route. It encourages problems to be raised promptly so the circumstances can be investigated while details are still clear.

Complain to Stirchley Medical Practice

The published policy says concerns can be raised in person, in writing, or through the practice complaint contact route for the Managing Partner. Use the practice itself when the issue concerns its staff or service.

Complain to the commissioner

For primary-care complaints, patients can also contact NHS Shropshire, Telford and Wrekin, which commissions local GP services. Do not send the same complaint simultaneously to both routes unless advised to do so.

Official Stirchley complaints information NHS Shropshire, Telford and Wrekin

Protect your privacy. Use the formal practice or NHS complaint channel for confidential medical details rather than posting them on reviews, social media or an independent information website.

CQC rating: Good, with an access-focused inspection in 2021

CQC currently displays Stirchley Medical Practice as Good overall, with Safe, Effective, Caring, Responsive and Well-led also shown as Good.

CQC record	Published information	Context
Overall rating	Good	This is the rating currently displayed by CQC.
Latest inspection	7 December 2021	The unannounced inspection focused on access to appointments.
Report published	31 December 2021	CQC said the practice remained rated Good.
Later review	6 July 2023	CQC reviewed available data and found no evidence requiring rating reassessment at that stage.

What CQC found about access in 2021: urgent needs were prioritised, a range of appointment types was available, and systems existed to support patients facing communication barriers. These findings describe that inspection period and should not be presented as a new 2026 inspection.

Live CQC Stirchley profile

Map to Stirchley Medical Practice

Stirchley Medical Practice
Stirchley Health Centre
Sandino Road
Stirchley
Telford
Shropshire
TF3 1FB

Map supplied for location and directions only. MedicalPracticeUK.org is not the official practice website.

Appointment at Sutton Hill? Do not use this main-site map. The branch is at Maythorne Close, Sutton Hill, Telford, TF7 4DH. Check the site stated in your appointment message before setting off.

What to do when the practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent problem that cannot wait	NHS 111 online or call 111.
Routine appointment/admin issue	Use the practice Total Triage or appropriate admin route when normal services are available.
Medicine advice	Ask a community pharmacist where appropriate; use NHS 111 if the problem is urgent and the practice is closed.

Official sources used

Last verified: 20 September 2026. The practice’s principal website currently presents bot verification to some automated browsers, so changeable facts were cross-checked against its current indexed Practice365 content, NHS.uk, CQC and NHS Shropshire, Telford and Wrekin. Details that could not be freshly supported were not added as facts.

Stirchley Medical Practice Telford FAQs

Where is Stirchley Medical Practice in Telford?

The main site is Stirchley Health Centre, Sandino Road, Stirchley, Telford, Shropshire, TF3 1FB. The main telephone number is 01952 660444. The practice also operates a Sutton Hill branch at Maythorne Close, Sutton Hill, Telford, TF7 4DH.

What are Stirchley Medical Practice opening hours?

The current practice website footer lists the main Stirchley site as open Monday to Friday from 8:00am to 6:30pm and Saturday from 9:00am to 12:00pm, with Sunday closed. Check the live practice website before travelling because temporary or training closures can change access.

How do I request a GP appointment at Stirchley Medical Practice?

The practice says Total Triage has been live since 5 January 2026. Use the official practice website’s “submit a new request” route for appointment and medical-condition queries. The information is assessed before the appropriate clinician or service is chosen.

What if I cannot use the Stirchley Total Triage online form?

Call 01952 660444 or speak to reception and explain that you need help using the current request process. Do not abandon a medical request because digital access is difficult.

Is the Sutton Hill surgery part of Stirchley Medical Practice?

Yes. The current branch site is at Maythorne Close, Sutton Hill, Telford, TF7 4DH. It is part of Stirchley Medical Practice, and patients may be directed to either the Stirchley or Sutton Hill site. Check your appointment message before travelling.

How do I order repeat prescriptions at Stirchley Medical Practice?

The practice lists NHS account/NHS App and Patient Access as the easiest online methods. You can also call 01952 660444 and select option 1 during the published prescription-line hours, or use a written request. Do not order medication through the appointment phone line.

How long do Stirchley repeat prescriptions take?

The current practice prescription page says prescriptions can usually be collected 3 to 5 working days after ordering. Allow extra calendar time around weekends, bank holidays and medication reviews.

Is Stirchley Medical Practice accepting new patients?

Yes at the time this page was verified. NHS.uk currently shows Stirchley Medical Practice as accepting new patients. Registration status can change, so check the live NHS profile when you apply.

Has Stirchley Medical Practice changed its referral process?

Yes. The current practice homepage states that the referral process works differently from 7 September 2026 and directs patients to its referrals page. If you are waiting for specialist care or need to chase a referral, use the current official referral instructions rather than an older process.

What is Stirchley Medical Practice’s CQC rating?

CQC currently displays Stirchley Medical Practice as Good overall, with Safe, Effective, Caring, Responsive and Well-led also rated Good. The latest listed inspection took place on 7 December 2021 and the report was published on 31 December 2021. CQC reviewed available information again on 6 July 2023 and did not find evidence requiring reassessment at that stage.

Independent information notice: MedicalPracticeUK.org is not Stirchley Medical Practice, the NHS, NHS Shropshire, Telford and Wrekin, South East Telford PCN or the Care Quality Commission. Total Triage arrangements, opening hours, Saturday access, branch availability, referral processes, prescription timing and new-patient status can change. Use the official links above when the information affects an immediate medical request, appointment, registration, prescription or visit.

Stirchley Medical Practice Call 01952 660444