Sheringham Medical Practice: SystmConnect, appointments, hours, prescriptions and dispensary
Sheringham Medical Practice is an NHS GP surgery at Cromer Road, Sheringham, Norfolk NR26 8RT. This guide explains when to use SystmConnect, when to phone reception, how appointment phone lines work, when the dispensary is open, how to get results, how to use the NHS App, how to register, and what to do when the practice is closed.
Use this for: urgent requests during opening hours, appointment help if online is difficult, test-result help, nurse/HCA booking, dispensary questions, registration queries, access needs, or if you are unsure whether to use GP, pharmacy, NHS 111 or 999.
Sheringham Medical Practice
Cromer Road
Sheringham
Norfolk
NR26 8RT
Reception: nwicb.sheringham.reception@nhs.net
Secretaries: nwicb.sheringham.secretaries@nhs.net
Dispensary: nwicb.sheringham.dispensary@nhs.net
Managers: sheringham.managers@nhs.net
Decision hub: GP, SystmConnect, dispensary, pharmacy, NHS 111 or 999?
Start here. Sheringham has several contact routes, so choosing correctly saves time.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, serious injury, seizure not stopping, overdose, severe allergic reaction, sudden confusion or not responding.
Urgent GP request
Do not rely on an online form. Phone 01263 822066 and explain clearly that the problem is urgent.
Non-urgent medical question
Use SystmConnect / online consultation. Include one clear problem, date started, severity, what you have tried and best contact details.
Admin question
Use SystmConnect/admin query or the correct email route, depending on whether it is reception, secretary, dispensary or management.
Medication or dispensary issue
Use dispensary email, dispensary phone times, online admin query, or postbox route. Do not block urgent appointment lines for routine medicine queries.
Surgery closed
Use NHS 111 online or call 111 for urgent non-life-threatening help. Call 999 for emergencies.
Opening hours, phone windows and locked-door periods
The official contact page separates core opening, appointment phone line, general enquiry line, secretarial lines and dispensary lines. That matters because the building may be open while a specific phone line is not.
| Day / line | Official listed time | Patient action |
|---|---|---|
| Monday | 8:00am–8:00pm. | Enhanced evening access is listed Monday 6:30pm–8:00pm. |
| Tuesday | 8:00am–6:30pm. | Normal weekday access. |
| Wednesday | 7:00am–6:30pm. | Early enhanced access listed 7:00am–8:00am. |
| Thursday | 8:00am–6:30pm. | Enhanced evening access listed 6:30pm–8:00pm. |
| Friday | 8:00am–6:30pm. | Do not leave prescription/admin issues late before weekend. |
| Saturday/Sunday | Closed. | One Saturday a month may have enhanced-access appointments 9am–5pm. |
| Doors locked | 1pm–2pm and 6pm–6:30pm. | Use the doorbell if you require assistance during those periods. |
| Appointment phone line | Monday–Friday 8am–1pm and 2pm–5pm. | Outside these times calls may divert to Medicom. |
| Secretarial phone lines | Monday–Friday 8am–1pm and 2pm–5pm. | Use for referral/letter/secretary matters, not urgent symptoms. |
| General enquiry access | Doors listed 8am–1pm and 2pm–6pm. | Use online admin query 24/7 for non-urgent admin. |
Appointments: phone, visit, NHS App, SystmOnline or SystmConnect
The appointment page says you can request appointments by phone, by visiting the surgery, using the NHS App, using SystmOnline for some screening/vaccination bookings, using SystmConnect, or asking the practice a question online.
Use 999 for life-threatening symptoms. Use NHS 111 when urgent but not life-threatening and the practice is closed.
Use SystmConnect or the website online request route. Give one clear issue and keep your phone/email available.
The appointment page says urgent requests should be phoned. Call 01263 822066.
SystmOnline may be used for screening tests or vaccinations where available.
General practice now includes advanced nurse practitioners, physician associates, physiotherapists, pharmacists, mental health practitioners and social prescribers.
Hello, my name is [name]. Date of birth: [date]. I am registered at Sheringham Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [medicine or self-care]. Is this best for SystmConnect, GP, nurse practitioner, pharmacist, first contact physiotherapist, mental health practitioner, social prescriber, pharmacy, NHS 111 or 999?
SystmConnect: what to submit online and what not to submit
The homepage says SystmConnect can be used to contact the practice online for non-urgent medical or admin questions. The appointment page says if it is an emergency, do not complete a form; call 999. If it is urgent, phone the surgery.
| Use online request for | Do not use it for | Better route |
|---|---|---|
| Non-urgent medical question | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding. | Call 999. |
| Admin query | Urgent same-day request that may worsen while waiting. | Phone 01263 822066. |
| Fit note request | Immediate medical danger. | 999, NHS 111 or phone surgery depending on severity. |
| Medication question | Routine repeat medicine collection where dispensary route is better. | Use dispensary email/phone/online admin query/postbox. |
| Test-result question | Hospital-ordered result that the hospital should explain. | Contact the hospital clinic first. |
| Routine advice | Problem that clearly needs emergency care. | 999 or NHS 111 based on severity. |
Dispensary: phone lines, email, collection times and practical rules
The official contact page gives separate dispensary phone and collection times. This is one of the most important parts of the page for Sheringham patients.
| Dispensary item | Official detail | Patient action |
|---|---|---|
| Dispensary email | nwicb.sheringham.dispensary@nhs.net; contact listed Monday–Friday 9am–5pm. | Use for medication request or question where email is suitable. |
| Dispensary phone lines | Monday–Friday 10am–12pm and 2pm–4pm. | Do not call outside these times for routine dispensary questions. |
| Online admin route | Click “submit a new request” and select admin query; online requests are responded to within 48 hours. | Good for non-urgent medicine/admin questions. |
| Postbox route | You can post requests through the practice post box. | Useful if you cannot use online or email. |
| Collection Monday | 9am–12pm and 2pm–7:30pm. | Monday has later collection than other weekdays. |
| Collection Tuesday–Friday | 9am–12pm and 2pm–5pm. | Plan before travel, work shifts or weekends. |
| Closed period | Closed 12pm–2pm and weekends. | Do not travel to collect during lunch closure. |
Repeat prescriptions and medication questions
Sheringham has a dispensary route, online services and medication-query support. Use the right route so appointment lines stay available for urgent clinical problems.
NHS App / online services
Use where your repeat medicine is visible and online ordering is enabled. Check your nominated pharmacy/dispensing route.
Dispensary email/phone
Use the dispensary email or listed phone line times for medicine and collection questions.
Online admin query
The contact page says online dispensary/admin requests are responded to within 48 hours.
Community pharmacy
For minor illness, medicine advice, side effects and over-the-counter options, a pharmacy may be faster than a GP appointment.
Test results: NHS App, phone and confidentiality rules
The official test-results page says results are only available once a doctor has reviewed them, and results will only be given to the person they relate to unless permission exists or the person cannot understand them.
| Route | Official detail | Patient tip |
|---|---|---|
| NHS App / online record | Results are available once the doctor has reviewed them. | Check the NHS App before phoning. |
| Phone | Telephone the practice on 01263 822066. | The official page says ask reception for help ideally after 2pm. |
| Hospital tests | Results of tests carried out during hospital visits are not normally sent to the practice. | Contact the hospital clinic that ordered the test. |
| Repeat test request | May happen if the result is borderline, unclear or abnormal and more information is needed. | Do not panic; the doctor will speak to you or request review if needed. |
| Someone else asking | Confidentiality rules apply. | Arrange permission before asking about another adult’s result. |
Sick notes and fit notes: when to request one
The practice includes a sick/fit note route through online services. Use it for work certification, not urgent medical help.
| Situation | Likely rule | Action |
|---|---|---|
| Off work 7 days or less | You usually self-certify. | Use employer self-certification process. |
| Off work more than 7 days | Fit note may be needed. | Use the surgery’s sick/fit note route. |
| Hospital-managed problem | Hospital doctor may be best placed to issue note. | Ask the hospital team if they are managing the condition. |
| Need medical treatment | Fit-note form is not urgent care. | Use SystmConnect, phone, NHS 111 or 999 depending on severity. |
Register with Sheringham Medical Practice
NHS currently shows Sheringham Medical Practice as accepting new patients. Registration status can change, so confirm live status and catchment before relying on it.
Most GP surgeries register patients who live inside their practice boundary.
NHS online registration is usually the quickest route when enabled.
Name, address, date of birth, NHS number if known, current GP, medicine list, allergies, carer details, phone and email.
Take photos of medicine boxes or prescription slips so there is no gap while records transfer.
New patients should tell the practice if they need communication support, easy-read information, BSL, hearing support or other adjustments.
Clinics and services: use the right clinician first
The official clinics page shows that Sheringham has several useful non-GP routes. These can be faster and more appropriate than asking only for a doctor.
| Need | Official/practical route | Patient action |
|---|---|---|
| Back, hip, knee or neck pain | First Contact Physio Gary can assess musculoskeletal issues without seeing GP first. | Ask for first-contact physiotherapy route. |
| Medication query | Clinical pharmacist Sarah is the in-house medicine-management expert. | Use pharmacist route for medicine reviews/questions where suitable. |
| Mental health | Mental health practitioner Sharon Stilgoe supports anxiety, depression and OCD for people over 16. | Ask whether mental health practitioner is suitable. |
| Mental health recovery support | Catherine supports depression, anxiety, stress and bereavement. | Ask about recovery-worker/social support route. |
| Social/non-medical support | Social prescriber Maya supports “what matters to me” needs, community groups and practical help. | Use for benefits, isolation, carers, housing, debt, Blue Badge and community support. |
| Travel vaccines | Practice advises seeking travel advice at least 8 weeks before travel. It offers NHS vaccines but not speciality travel clinics. | Use TravelHealthPro and private travel clinic for non-NHS vaccines/malaria medication. |
| NHS Health Check | For adults aged 40–74 without listed pre-existing conditions. | Ask if eligible and not already monitored for a condition. |
| Family planning | Practice nurses and doctors advise on contraception, injection, implant, caps and coil removal/fitting. | Ask for the correct contraception route. |
| Diabetes review | Diet/tablet-controlled patients are contacted when annual review is due; insulin care is hospital-led. | Contact doctor/nurse if worried about symptoms. |
| Minor surgery/joint injections | Doctors perform some procedures and joint injections. | Note: cosmetic skin lesion removal is not available under NHS. |
Doctors, nurses, dispensary and wider team
The official team page lists GP partners, salaried GPs, nurses, healthcare assistants, dispensary, care coordinators, admin, secretaries and multidisciplinary clinicians. The practical point: the right team member may not always be a GP.
| Team type | Official examples | Best use |
|---|---|---|
| GP partners | Dr Seyed Izzadeen, Dr Sean Ward and Dr Kate Forrest are listed as partners. | Complex diagnosis, referrals, continuity, long-term care and GP-led decisions. |
| Salaried GPs / locum | Dr Konyinsola Emeya, Dr Tasmim Khalil and Dr Ian Smith are listed. | General medical assessment and GP appointments. |
| Nurse practitioners | Jess Whitelam, Chris Tate and Susan Lees are listed in nursing roles. | Minor illness, common family health issues, acute problems and some prescribing/referral work. |
| Practice nurses | Michele Willis, Julie Grand, Zoe Frosdick and others are listed. | Smears, vaccinations, dressings, injections, chronic disease reviews, women’s health and BP checks. |
| Dispensary manager/team | Paula Fraser and dispensary staff are listed. | Medication supply and dispensary workflow questions. |
| Multidisciplinary clinicians | Sharon Stilgoe, Nia Heycock and Gary Beauchamp are listed. | Mental health, parish nursing/social support and musculoskeletal problems. |
Parking, wheelchair access, hearing loop and BSL support
The official contact page lists physical access details that should be inside the article, not hidden behind a link.
Wheelchair access
The surgery says it is wheelchair accessible and all patient facilities are on the ground floor.
Automatic doors
Auto-opening doors to the waiting area are listed.
Reception desk
Reception desk has wheelchair access.
Hearing support
Portable induction loop system is available to aid deaf and hearing-impaired patients.
Disabled parking
Disabled car parking and step-free access from the car park are listed.
Translation and BSL
Translation services are available, including British Sign Language. Tell the practice before your visit.
Hello, I have an appointment or request at Sheringham Medical Practice. I need help with [wheelchair access / hearing loop / BSL / translation / accessible toilet / extra time / easy-read information]. Can this be added to my notes before I attend?
CQC rating: Overall Good
CQC lists Sheringham Medical Practice at The Health Centre, Cromer Road, Sheringham, Norfolk NR26 8RT, phone 01263 822066, and shows the practice as Overall Good. The latest inspection listed on CQC was 9 August 2018, with report published 21 September 2018.
| CQC item | Official detail | How to use it |
|---|---|---|
| Overall rating | Good. | Useful official quality snapshot. |
| Safe | Good. | Updated after focused inspection in 2018. |
| Effective | Good. | Part of CQC five key questions. |
| Caring | Good. | Part of CQC five key questions. |
| Responsive | Good. | Part of CQC five key questions. |
| Well-led | Good. | Part of CQC five key questions. |
| Inspection date | Latest inspection 09/08/2018; report published 21/09/2018. | Check CQC live page before relying on rating. |
Map, directions and Sheringham visit checklist
Address: Sheringham Medical Practice, Cromer Road, Sheringham, Norfolk NR26 8RT. Use this map for planning only. Confirm appointment time, route, accessibility needs and dispensary collection window before travelling.
Before travelling
Check if your need is GP appointment, nurse appointment, dispensary collection, test result, fit note, registration, first contact physio, pharmacist, NHS 111 or 999.
Bring with you
Appointment details, phone, medication list, allergy details, hospital letters, samples if requested, forms, glasses/hearing aids and access needs.
Door-lock times
Doors are locked 1pm–2pm and 6pm–6:30pm. Use the doorbell if you need assistance during these times.
Dispensary collection
Do not arrive during 12pm–2pm dispensary closure. Monday collection runs later than Tuesday–Friday.
What to do when Sheringham Medical Practice is closed
If you need help now but it is not an emergency, use NHS 111 online or call 111. Call 999 in a medical or mental health emergency where someone is seriously ill or injured and life is at risk.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111. | Too unwell to wait, urgent advice, unsure which urgent service is right. |
| Medicine problem | Pharmacy, dispensary when open, or NHS 111 if urgent. | Emergency supply, side effects, running out when closed. |
| Minor illness | Community pharmacy where appropriate. | Coughs, colds, sore throat, tummy trouble, aches, minor medicine advice. |
| Routine GP/admin | SystmConnect, website, NHS App or phone during opening hours. | Fit notes, routine results, forms, reviews and non-urgent messages. |
Official action links used
Use these after reading the practical route above. This guide explains what each official link is for so patients do not land on the wrong form or call at the wrong time.
Official Sheringham Medical Practice website · Contact, opening hours, accessibility and dispensary · Appointments · Test results · Clinics and services · Meet the team · Accessible information · NHS profile · NHS contact and opening times · CQC profile · CQC inspection summary