Shepperton Medical Practice: online appointments, Laleham Road hours, prescriptions and test results
Shepperton Medical Practice is an NHS GP surgery at Shepperton Court Drive, Laleham Road, Shepperton TW17 8EJ. This guide turns the official pages into practical actions: how to request an urgent or routine appointment, when to phone, how repeat prescriptions work, when to ask for test results, how to register, what access facilities are listed, how CQC rates the practice, and what to do when the surgery is closed.
Use this for: help if you cannot use the online form, home-visit requests before 11am, appointment cancellation, test-result questions after 2pm, prescription issues, proxy access, medical-record access, registration support, interpreter/access needs and urgent uncertainty while the surgery is open.
Shepperton Medical Practice
Shepperton Court Drive
Laleham Road
Shepperton
Middlesex
TW17 8EJ
NHS may shorten the address as “Laleham Road, Shepperton.” Use the full official surgery address and postcode in maps.
Open directionsRoute finder: GP, online form, pharmacy, NHS App, 111 or 999?
Choose the right route before filling a form, calling, travelling or waiting for a reply.
Call 999 now
Loss of consciousness, acute confusion, fits not stopping, chest pain, breathing difficulty, severe bleeding, severe burns/scalds, severe allergic reaction, serious injury, overdose or not responding.
Need urgent GP help today
Complete the official online appointment form. If online is difficult, phone reception and staff can go through the form with you.
Need routine GP help
For appointments within the next 7 days or more, request through the online form and give clear details about the problem and timeframe.
Need admin help
Use the contact-the-surgery online route for questions, administrative tasks or sending information. Do not use it for medical appointment requests.
Need repeat medicine
Use NHS App/account, prescription online form if you cannot use other online services, or drop your repeat slip in the surgery prescription box. Do not phone.
Surgery closed or unsure
Use NHS 111 online or call 111 for urgent non-life-threatening help. Use pharmacy for suitable minor illnesses and medicine questions.
Opening hours and best time to contact the surgery
The official surgery details page lists Shepperton Medical Practice as open Monday to Friday from 8:00am to 6:30pm and closed at weekends.
| Day / item | Official listed access | Patient tip |
|---|---|---|
| Monday | 8:00am–6:30pm | Use the online form early for same-working-day requests where possible. |
| Tuesday | 8:00am–6:30pm | Good day for routine follow-up and admin requests. |
| Wednesday | 8:00am–6:30pm | Keep phone available after submitting a request. |
| Thursday | 8:00am–6:30pm | Order medicine early if needed before the weekend. |
| Friday | 8:00am–6:30pm | Do not leave prescriptions, fit notes or admin until late Friday. |
| Saturday | Closed | Use NHS 111 if urgent and not life-threatening. |
| Sunday | Closed | Call 999 for emergencies and use 111 for urgent advice. |
How to request an appointment
The official appointments page says you can request an appointment using an online form or in person to complete a form. If you cannot use the online form, reception staff can go through the form with you by phone.
Use 999 for serious or life-threatening symptoms. Do not wait for a form reply.
The practice tells patients to consider pharmacies and local services before requesting an appointment because these may be quicker for some conditions.
For urgent same-working-day appointments and routine appointments within the next 7 days or more, use the online form where possible.
Reception can go through the form with you on the phone.
Tell the practice if you cannot attend surgery, need an interpreter, or have communication/access needs.
Cancel through your appointment confirmation link, NHS App or by phoning the surgery.
Hello, my name is [name]. Date of birth: [date]. I am registered at Shepperton Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving]. I have tried [medicine or self-care]. I am worried because [reason]. Is this best for a GP, nurse, pharmacist, NHS 111, A&E or 999?
Contact the surgery online: admin requests vs medical appointments
The official contact-online page says patients can use the online route to ask a question, get help with an administrative task or send information. For medical issues or appointment requests, use the appointments page instead.
| Need | Best route | What to include |
|---|---|---|
| Medical problem or appointment | Appointments page / online appointment form. | Symptoms, start date, worsening signs, medicines tried and best contact number. |
| Admin question | Contact surgery online. | Exact task, date, document, deadline and patient details. |
| Send information | Contact surgery online. | Include context: who asked for the information and what it relates to. |
| Registered-patient online service | Online form or NHS App. | The contact-online page says you need to be registered with the practice to use the form. |
| Urgent outside working hours | NHS 111 or 999 depending on severity. | Do not wait for routine online-form response if symptoms are urgent. |
Repeat prescriptions: NHS App, online form or prescription box — not phone
The official prescription page says repeat prescriptions cannot be ordered by phone. A practice policy page also says prescriptions can take up to 5 working days to process and patients should request repeat prescriptions at least 10 days before running out.
NHS App / NHS account
Use NHS account or NHS App to order repeat medicine without re-entering personal details each time.
Online prescription form
The practice recommends this only if you do not have access to other online services like NHS App. You need medication name and dosage.
Prescription slip / drop box
If you have a repeat prescription slip, drop it off at the prescription drop-in box at the surgery.
Processing time
Practice policy says prescriptions require up to 5 working days, starting the day after received at the surgery.
| Prescription issue | Official detail | Best action |
|---|---|---|
| Can I order by phone? | No. The official prescription page says phone repeat requests are not accepted for patient safety. | Use NHS App/account, online form or repeat slip. |
| How early to request? | Policy asks patients to request at least 10 days before running out. | Do not wait until the last few tablets. |
| Processing time | Up to 5 working days from the day after the surgery receives it. | Bank holidays need extra time. |
| Medication review | Regular medicines should be reviewed at least once a year or if side effects occur. | Request a medication review online or contact the surgery. |
| Pharmacy nomination | Online prescriptions can be sent electronically to a nominated pharmacy. | Check your pharmacy choice before submitting. |
| Old or unused medicines | Return unused medicines, including inhalers, to a pharmacy. | Do not bin or flush medicines. |
Catheter, stoma and irrigation appliances: new Surrey service
The practice published a specific update for catheter, stoma and irrigation appliance prescriptions. This is important because these items no longer follow the normal repeat-prescription route from 8 September 2025.
| Item type | Change | What patient should do |
|---|---|---|
| Urology catheter appliances | From 8 September 2025, practice no longer issues these prescriptions. | Surrey Heartlands Appliance Prescription Management Service manages them. |
| Transanal irrigation systems | Moved to SHAPMS. | Wait for welcome letter if affected, or contact SHAPMS if needed. |
| Stoma pouches and accessories | Moved to SHAPMS. | Dispensing and delivery should remain the same according to the practice update. |
| SHAPMS phone | 0800 138 8630. | Monday to Friday 9am–5:30pm, Saturday 9am–1pm, excluding bank holidays. |
| SHAPMS email | prescriptionservice.bhg@nhs.net. | Use for appliance-prescription queries, not ordinary GP prescriptions. |
Test results: NHS account, online form, phone after 2pm or in person
The official test-results page says patients can use NHS account, an online form, phone after 2pm, or ask in person. Online result requests receive a response within 5 working days.
| Result route | Official detail | Patient tip |
|---|---|---|
| NHS account / NHS App | You can ask for or view test results online using NHS account. | Check online before phoning if you have access. |
| Online form | Practice says it will respond within 5 working days. | Use for routine result questions. |
| Phone | Call after 2pm. | Avoid morning appointment pressure for routine results. |
| In person | You can ask at the surgery. | Take ID if requested. |
| Privacy rule | Results are usually given directly to the patient only. | Permission may help if someone else needs to call for the patient. |
| Hospital-arranged test | Contact the hospital/clinic that requested the test. | The team that ordered the test normally explains it. |
Register as a patient at Shepperton Medical Practice
NHS currently shows Shepperton Medical Practice as accepting new patients. The official registration page says patients usually need to live within the practice boundary and that online registration takes around 15 minutes.
The official page says you usually need to live within the surgery boundary.
The registration form asks for your 10-digit NHS number. You can find it on prescriptions, appointment letters or through the NHS number service.
The practice says to ensure at least one month’s supply because records can take around a month to transfer and you may not be able to renew prescriptions during that time.
The official page says the online process takes around 15 minutes.
Download/print the form or collect one from reception, then email it or drop it off at the surgery.
NHS App, medical records and proxy access
The official medical-records page says patients can view GP medical records online using NHS account, but may need to ask the surgery for access once. Proxy access can allow a parent, family member or carer to book appointments, order prescriptions and sometimes view records.
| Task | Official detail | Patient action |
|---|---|---|
| View GP record | NHS account can show GP medical record online. | Ask the surgery once if access needs enabling. |
| What GP record includes | Past conditions, allergies, medication, test results, appointment notes and letters. | Check record before calling for routine information. |
| Hospital/dental/optician records | Contact the relevant service directly. | GP record will not contain every outside-service detail. |
| Proxy access | Parents, family members or carers can be linked to a patient. | Contact the surgery for proxy-access setup. |
| Proxy uses | Can usually book appointments and order prescriptions; may access medical records depending on setup. | Use for child, carer or supported-patient situations. |
Useful services and shortcuts
The official services list includes many common tasks that may not need a standard GP appointment. Use the right page first.
| Need | Best route | Tip |
|---|---|---|
| Referral query | Check referral service page or contact surgery. | Referral information is usually given directly to the patient for privacy. |
| NHS Health Check | Book/request if eligible or invited. | Ask if you think you are eligible but have not received an invite. |
| Minor illness | Pharmacy First / local pharmacy where suitable. | Can be faster than GP for common minor conditions. |
| Blood pressure readings | Submit readings service. | Include date, time and whether readings are home or pharmacy readings. |
| Complaint or feedback | Official feedback/complaints page. | State what happened, dates, people involved and what outcome you want. |
Parking, disabled access and visit support
The official surgery page lists disabled toilet, step-free access, wheelchair access, Braille translation service, signing service, car parking, cycle parking and disabled parking.
Step-free and wheelchair access
Step-free access and wheelchair access are listed. Call ahead if this is essential for your visit.
Disabled toilet
Disabled toilet is listed on the official surgery details page.
Communication support
Braille translation service and signing service are listed. Tell reception early if you need communication support.
Parking and cycling
Car parking, cycle parking and disabled parking are listed. Allow extra time around busy clinic periods.
Hello, I have an appointment or need to visit Shepperton Medical Practice. I need help with [wheelchair access / disabled parking / signing service / Braille information / interpreter / communication support]. Can this be added to my appointment or request?
Doctors, nursing team and training practice context
The official staff page currently lists doctors including Dr Burgess, Dr Cottam, Dr Hodge, Dr Kullar, Dr Sidhu and Dr Sorley. CQC’s background information says the practice was a GP training practice and served around 13,200 patients at the time of the inspection.
| Team detail | Official/public detail | Patient meaning |
|---|---|---|
| Listed doctors | Dr Burgess, Dr Cottam, Dr Hodge, Dr Kullar, Dr Sidhu and Dr Sorley are shown on the doctors filter page. | Doctor availability can vary; online triage may route you to the right clinician rather than a named GP. |
| Senior partner | Dr Kullar is shown as Senior Partner. | Useful for understanding practice leadership, not for direct appointment choice. |
| GP training | CQC background described the practice as a GP training practice. | You may see trainees/registrars in some settings. |
| Nursing team | CQC background described nurses and healthcare assistants supporting patient care. | Nurse/HCA route may be right for screening, reviews, checks and some procedures. |
| Pharmacy route | Official prescription page directs medication questions to local pharmacy where suitable. | Pharmacists can be faster for medicine-use questions and minor illness advice. |
CQC rating: Overall Good
CQC lists Shepperton Medical Practice as Overall Good. Safe, Effective, Caring, Responsive and Well-led are all shown as Good. The latest inspection was 10 May 2018, report published 1 June 2018, and CQC reviewed information on 6 July 2023 without finding evidence to reassess the rating at that stage.
| CQC item | Official detail | How to explain it |
|---|---|---|
| Overall rating | Good. | Quality history, not live appointment availability. |
| Safe | Good. | Displayed CQC key-question rating. |
| Effective | Good. | Displayed CQC key-question rating. |
| Caring | Good. | Displayed CQC key-question rating. |
| Responsive | Good. | Displayed CQC key-question rating. |
| Well-led | Good. | Displayed CQC key-question rating. |
| Latest inspection/report | Inspection 10 May 2018; report published 1 June 2018. | Do not present as a new 2026 inspection. |
| Latest review note | CQC reviewed data on 6 July 2023 and did not find evidence to reassess at that stage. | Still check live CQC page before relying on rating. |
Map, directions and Laleham Road visit checklist
Address: Shepperton Medical Practice, Shepperton Court Drive, Laleham Road, Shepperton, Middlesex TW17 8EJ. Use the map for travel planning only and confirm your appointment type before leaving.
Before travelling
Check appointment time, clinician type, whether online form or phone route is better, whether you need medicine boxes, letters, samples, forms, ID or accessibility support.
If someone else is driving
Send: Shepperton Medical Practice, Shepperton Court Drive, Laleham Road, Shepperton, TW17 8EJ. Phone: 01932 220524.
If collecting or ordering medicine
Check prescription processing time first. Repeat prescription policy says allow up to 5 working days, plus pharmacy preparation.
If you are late or unsure
Call reception as soon as possible. Time-limited GP/nurse appointments may need to be rearranged if you miss your slot.
When Shepperton Medical Practice is closed
The appointments page says NHS 111 is available 24 hours a day, 7 days a week for urgent advice. Use 999 for emergencies.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, breathing difficulty, severe bleeding, severe allergic reaction, loss of consciousness, fits not stopping. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure which service is right, urgent help when closed. |
| Minor illness or medicine advice | Local pharmacy where suitable | Common minor illnesses, medication-use questions, side-effect worries. |
| Routine prescription | NHS App/account, online form or repeat slip during normal process | Repeat medicine that can wait for working-day processing. |
| Routine admin | Contact surgery online when open/available | Letters, non-urgent results, fit notes, forms, routine follow-up. |
Official action links used
Use these after reading the practical route above. This article explains what each official link is for so patients do not land on the wrong page.
Official Shepperton Medical Practice website · Official surgery details · Appointments · Online appointment request form · Contact surgery online · Repeat prescriptions · Prescription policy · Test results · Register as a patient · Medical records and proxy access · All services · Doctors list · NHS Shepperton profile · CQC profile