Severnside Medical Practice: appointments, hours, prescriptions, Quayside House and NHS 111 help
Severnside Medical Practice is an NHS GP surgery at Quayside House, Quay Street, Gloucester GL1 2TZ. This guide turns the official pages into practical steps: when to phone at 8am, which online form to use, how long routine requests take, how repeat prescriptions work, how to register, what clinics are offered, what CQC really says, and what to do when the surgery is closed.
Use this for: urgent appointments today/tomorrow, routine appointment help, interpreter support, cancelling/changing appointments, home-visit requests, prescription questions, registration help, access needs and when online forms are difficult.
Severnside Medical Practice
Quayside House
Quay Street
Gloucester
GL1 2TZ
Use the full Quayside House address in sat-nav or taxi apps. Do not confuse it with other “Quayside” medical practices outside Gloucester.
Open directionsDecision hub: GP surgery, online form, pharmacy, Gloucester Health Access Centre, 111 or 999?
Pick the safest route before filling a form, calling, travelling or waiting for a callback.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious injury, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion or someone not responding.
Urgent appointment today/tomorrow
Phone 01452 891110 during opening times. The practice says it makes every effort to see urgent cases on the same day and asks what you need help with so it can choose the right clinician.
Routine appointment
Use the routine appointment form, NHS App/NHS account, SystmOnline or phone. Routine requests are offered 2 working days in advance, so calling at 8am gives the best chance.
Online health problem
Use “Get help for any health problem” if it is not an emergency and can wait for the practice response time. The practice says it responds within 3 working days during opening times.
Prescription or medicine issue
Use prescription routes first. Ask a community pharmacist for medicine advice, side effects or common minor illness support.
Surgery closed
Use NHS 111 online or call 111. Gloucester Health Access Centre is listed by the practice as 01452 336290 and open 8am–8pm, 7 days a week, including Sundays and bank holidays.
Opening hours, early nurse clinic and closure cautions
The official contact and opening pages list normal weekday opening from 8am to 6:30pm. Always check the practice site for live closure notices before travelling.
| Day / item | Official listed detail | Patient tip |
|---|---|---|
| Monday | 8am–6:30pm | Phone early if urgent appointment is needed. |
| Tuesday | 8am–6:30pm | Practice nurse early clinic is listed 7:30am–8am. |
| Wednesday | 8am–6:30pm | Good day for routine admin and result questions. |
| Thursday | 8am–6:30pm | Practice nurse early clinic is listed 7:30am–8am. |
| Friday | 8am–6:30pm | Do not leave prescriptions/forms until late Friday. |
| Saturday/Sunday | Closed | Use NHS 111 if urgent and not life-threatening; call 999 for emergencies. |
| Early/late appointments | Weekday early morning and evening appointments are offered here or nearby. | Ask the practice for availability and location. |
| Out-of-hours local option | Gloucester Health Access Centre: 01452 336290, listed as 8am–8pm, 7 days. | Check before attending because urgent services can change. |
Appointments: phone-first for urgent, forms for routine
Severnside’s appointment page separates urgent requests, routine requests and online health problem requests. Use the right route so the team can triage safely.
Use 999 if the problem is life-threatening. Do not wait for a routine online response.
Phone 01452 891110 during opening times. The practice will ask what you need help with and route you to the most suitable clinician.
Use the routine appointment form or phone. The practice says routine appointments are offered 2 working days in advance and calling at 8am gives the best chance.
Use the health problem form only if it is not urgent enough for same-day phone triage. The practice says it responds within 3 working days.
The appointment page says patients are currently initially given a phone appointment; a clinician will book face-to-face if required.
Phone reception or speak to a receptionist before the appointment so support can be arranged.
Hello, my name is [name]. Date of birth: [date]. I am registered at Severnside Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. Is this best for urgent GP, routine GP, nurse, pharmacist, NHS 111, Gloucester Health Access Centre or 999?
Online forms, NHS App and SystmOnline: use the correct tool
The practice says you do not need an account for website forms, but NHS account/NHS App or SystmOnline is used for account-based tasks such as repeat prescriptions, test results, health record access and appointment management.
| Task | Best route | Important detail |
|---|---|---|
| Routine appointment | Website routine appointment form, phone, NHS account or SystmOnline. | Routine form processed within 4 working hours. |
| Health problem | “Get help for any health problem” form. | Practice says response within 3 working days during opening times. |
| Repeat prescription | NHS App/NHS account, SystmOnline, online form, post or written/reception request. | Usually ready 3 working days after ordering. |
| Test results | NHS App/SystmOnline where enabled or official results form/phone route. | Ask who ordered the test first. |
| Health record access | NHS account or SystmOnline, with full record access requested through surgery. | Practice says photo ID may be needed for online services setup. |
| Non-urgent admin | Contact the practice form. | Form says it is not for clinical or urgent enquiries and may take up to 2 working days. |
Repeat prescriptions: order early and allow 3 working days
The official prescription page says the easiest routes are NHS account/NHS App, SystmOnline, repeat prescription request form, post, or written/reception request. All requests should include full name, address and date of birth.
NHS App / NHS account
Use for repeat prescription requests, test results, health record and some appointment tasks where enabled.
SystmOnline
Use for repeat medication, appointments and health record access if registered.
Online prescription form
Use the official repeat prescription request form if you cannot use app/account route.
Paper request
Hand in the re-order form, write your request, or post it. Include a self-addressed envelope if you want it returned by post.
| Prescription issue | Official detail | Patient action |
|---|---|---|
| Routine repeat medicine | Usually collect 3 working days after ordering. | Order before your final few doses. |
| Paper prescription held at reception | Default is paper prescription printed and held at reception. | Pick up after 2pm where possible. |
| Nominated pharmacy | You can choose or change a nominated pharmacy. | Use app/website, pharmacy or nomination form. |
| Medicine question | Local pharmacists can answer many medicine questions. | Use pharmacist for side effects, how to take medicine and over-the-counter options. |
| Medication review | Practice may ask repeat prescription patients to come in for regular review. | Do not ignore review messages because repeat issues may be delayed. |
| Old medicine disposal | Take old medicine to pharmacy or surgery; do not bin or flush. | Return unused medicines safely. |
| Minor illness | Gloucester city Pharmacy First minor ailments scheme is mentioned on the practice page. | Ask a community pharmacist before GP if suitable. |
Test results: check who ordered the test
The services page offers a test-results route, and online services can help patients view results where enabled. For hospital-ordered tests, the hospital or clinic that requested the test is usually responsible for explaining the result.
If the hospital or specialist requested the test, contact that hospital/clinic for interpretation.
Use NHS App/SystmOnline if results are visible, or contact the practice through the official route.
Include test type, date, where it was taken and who requested it.
Reception can pass on recorded comments or arrange clinician follow-up, not diagnose from results.
Do not wait for a routine result route if danger signs appear.
Sick notes and fit notes: self-certify first, then request clearly
The practice provides a sick/fit note route through its online forms. Fit-note requests work best when the exact dates, condition and work limitations are clear.
| Situation | Best route | Patient tip |
|---|---|---|
| Off work 7 days or less | Usually self-certification. | Use employer or GOV.UK self-certification route. |
| More than 7 days | Use the official sick/fit note request route. | Give exact first day off, requested end date and symptoms/condition. |
| Hospital treatment | Ask the hospital team. | Hospital should provide fit notes for hospital-managed recovery. |
| Employer wants extra private letter | May be non-NHS/private work. | Ask fee and timescale before requesting. |
| New serious symptoms | Use clinical/urgent route, 111 or 999 depending on severity. | Do not hide worsening symptoms inside an admin note request. |
Home visits: only when the doctor considers it necessary
The official appointments page says patients are usually seen at the practice, but between 8am and 6:30pm may be seen at home if the doctor considers a home visit necessary. A doctor may call before visiting to establish urgency.
| Home visit issue | Meaning | What to say |
|---|---|---|
| Who may need one? | Patients who cannot safely attend and where a doctor considers a visit necessary. | Explain why the patient cannot come to Quayside House. |
| Clinician may phone first | Doctor may call to establish urgency. | Keep phone nearby and answer unknown numbers. |
| Emergency symptoms | Do not wait for a home visit. | Call 999 if life-threatening. |
| Transport difficulty only | May not justify a home visit. | Ask about phone, video, pharmacy, NHS 111 or alternative support. |
Register with Severnside Medical Practice
NHS.uk currently shows Severnside Medical Practice as accepting new patients. The official practice registration page says to check the catchment area before filling out the registration form, then use the NHS “Register with a GP surgery” service.
The practice page says to check you are in the catchment area before filling out the registration form.
The practice says it is helpful to have your NHS number when registering.
Start from the Severnside practice page or NHS GP registration service, not a random search-result form.
If you take repeat medicine, keep an up-to-date medication list and enough supply while records transfer.
If you need SystmOnline, the practice says to register for online services and provide photo ID for identity confirmation.
Clinics and services at Severnside Medical Practice
The surgery clinics page lists nurse-led clinics, sexual health, children’s immunisations, maternity care and travel advice. Use the correct clinic route where possible instead of asking only for a GP appointment.
| Clinic / service | Official detail | Patient action |
|---|---|---|
| Nurse-led clinics | Coronary heart disease, diabetes, COPD, asthma, smoking cessation, travel, warfarin, cervical smears, weight management, new patient checks, NHS health checks, ECGs and wound management. | Use routine appointment route or phone depending on the task. |
| Sexual health clinic | Wednesday afternoon 1:30pm–5pm with Dr A Loader; confidential screening, emergency contraception and fitting/removal of implants and coils. | Pre-book with reception. Implant fitting/change may need prescription before appointment. |
| Children’s immunisations | Tuesday 1:30pm–2:30pm and Wednesday 8:30am–11am; routine nurses appointment if not convenient. | Bring the red book and check child vaccine due date. |
| Maternity care | Antenatal clinics held Wednesday afternoon by appointment; first midwife appointment uses NHS booking system. | Phone 01452 891110 for further appointments after first route. |
| Travel advice | Allow at least 6–10 weeks before travel; some schedules may need up to 3 months. Risk assessment form should be returned at least 1 week before first appointment. | Phone surgery to book travel nurse appointment. First appointment is a phone consultation. |
| Blood tests | Routine appointment form says blood tests must be taken before 1pm and can be booked using NHS App or SystmOnline. | Make sure a clinician has requested the test and know why it is needed. |
Doctors and healthcare team
The official doctors page lists partners and doctors, and the healthcare-team page lists pharmacists, community midwives, community nurses and health visitors. Staff lists can change, so check the official team pages before relying on a named clinician.
| Team area | Official examples | Patient meaning |
|---|---|---|
| Doctors | Dr Emma Bilton, Dr Simon Loader, Dr Andrea Loader, Dr Stephen Wang, Dr Joanne Jones, Dr Susanne Kumar, Dr Georgine Hawkesworth, Dr Kathryn Ball and Dr Roseanne Knox are listed on the doctors page. | Use official page for current names and availability. |
| Training doctors | The practice says training GPs may be supported by senior partners during the year. | GP trainees are qualified doctors training in general practice. |
| Nurses | Practice nursing team includes named nurses and healthcare assistants. | Useful for smears, reviews, immunisations, blood pressure, wound care and chronic disease clinics. |
| Pharmacists | Kevin, Chelsea and Devesh are listed under pharmacists. | Medication reviews, medicine questions and prescription safety. |
| District nurses | Community nurses support patients at home and can be contacted on 0300 421 6071. | For housebound/community nursing care, not routine GP appointment booking. |
| Health visitors | Health visitors support parents/children; the page lists 01452 895236. | Feeding, toilet training, tantrums, sleep, postnatal depression, hearing, speech and vision. |
Access, communication support and city-centre visit tips
The appointment page asks patients to tell the practice if they need an interpreter or other access/communication support. NHS facility subpages may change, so call ahead if access is essential.
Interpreter support
If you cannot explain your problem in English, the appointment page says to ring 01452 891110 or speak to a receptionist.
Communication needs
Tell the surgery if you prefer phone, face-to-face, video, text/email or need another access adjustment.
Gloucester Quays planning
Use Quayside House, Quay Street, Gloucester GL1 2TZ. City-centre traffic and parking can vary, so allow extra time.
Call ahead if essential
If wheelchair access, step-free route, disabled parking, hearing support or carer access is essential, call before travelling.
Hello, I have an appointment/request at Severnside Medical Practice. I need help with [interpreter / wheelchair access / hearing support / carer support / written information / video or phone preference]. Can this be noted before my appointment?
CQC: current service not yet inspected, historical Good rating
CQC information needs careful wording because the current Quayside House registration is newer than the displayed historical inspection rating.
| CQC item | Official detail | How to explain it |
|---|---|---|
| Current address | Quayside House, Quay Street, Gloucester GL1 2TZ. | Matches the current practice address used in this article. |
| Current registration | CQC says registered on 6 July 2021. | Current service registration date, not the date the practice first existed. |
| Current inspection status | CQC says it has not inspected this service yet. | Do not claim a fresh current CQC inspection at Quayside House. |
| Historical rating | Rating from previous address shows Overall Good and Good for Safe, Effective, Caring, Responsive and Well-led. | Use “historical / previous-address Good rating” wording. |
| Last previous-address report | Published 26 July 2018. | Useful history, but not a 2026 inspection. |
| Registered manager | CQC lists Dr Emma Louise Bilton as Registered Manager. | Use CQC for provider/inspection context, not live appointment availability. |
Map, directions and Quayside House visit checklist
Address: Severnside Medical Practice, Quayside House, Quay Street, Gloucester GL1 2TZ. Use this map for planning only and confirm your appointment type before leaving.
Before travelling
Check appointment time, clinician type, whether it is phone-first or face-to-face, and whether you need medicine packets, letters, samples, ID, red book or travel forms.
If someone else is driving
Send: Severnside Medical Practice, Quayside House, Quay Street, Gloucester GL1 2TZ. Phone: 01452 891110.
If you are late
Call reception as soon as safe. Short appointment slots may need rebooking if you arrive too late.
Gloucester local tip
Quayside House is central Gloucester. Allow extra time for city-centre traffic, parking, one-way streets and walking from car parks or bus stops.
When Severnside Medical Practice is closed
The official pages direct patients to NHS 111 online or 111 when the surgery is closed, and to call 999 for medical or mental health emergencies where life is at risk.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and the surgery is closed, but it is not a 999 emergency. |
| Child under 5 needing 111 help | Call 111 | The practice page notes NHS 111 online is for people aged 5 and over. |
| Local urgent access | Gloucester Health Access Centre, 01452 336290, where appropriate | Official page lists it as open 8am–8pm, 7 days including Sundays and bank holidays. |
| Medicine problem | Pharmacy or NHS 111 if urgent | Running out, side effects, emergency supply advice. |
| Routine admin | Practice form/phone during opening hours | Letters, fit notes, routine results, registration and non-urgent enquiries. |
Official action links used
Use these after reading the practical route above. This guide explains the task first so patients do not land on the wrong form or overclaim the CQC rating.
Official Severnside Medical Practice website · Contact page · Opening times · Appointments · Routine appointment form · Get help for any health problem · Prescriptions · Register with surgery · Managing health online · Online forms · Surgery clinics · Doctors · NHS profile · CQC current profile