Selsey Medical Practice: total triage appointments, NHS App, repeat prescriptions and urgent care routes
Selsey Medical Practice is an NHS GP surgery at Selsey Medical Centre on High Street, Selsey. This guide helps patients choose the right route for total triage requests, urgent same-day help, NHS App access, repeat prescriptions, test-result timing, new patient registration, home visits, extended access, pharmacies, paperwork, CQC and what to do when the practice is closed.
Use this number for: urgent medical advice during opening hours, total triage help if online is difficult, appointment cancellation, home-visit requests before 10am, interpreter needs, registration questions, prescription issues, and help choosing between GP, pharmacy, urgent treatment, NHS 111 or 999.
Selsey Medical Practice
Selsey Medical Centre
High Street
Selsey, Chichester
West Sussex
PO20 0QG
Use the full High Street / PO20 0QG address for taxis, maps, prescription paperwork, hospital letters and family members helping you travel.
Open directionsDecision hub: GP, total triage, pharmacy, NHS 111 or 999?
Choose the right route first. Selsey’s appointment system is built around triage, so clear symptom detail matters.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, serious injury, seizure not stopping, severe allergic reaction, overdose/poisoning or someone not responding.
Use total triage
Use the online triage form for GP and nurse appointment requests. The practice contacts you with an outcome, which may include an appointment or booking link.
Phone surgery
Phone 01243 608201 if urgent, if online is difficult, if you need interpreter support, or if you are cancelling or need home-visit help.
Ask pharmacy first
For many minor conditions or medicine questions, a pharmacy may be faster than a GP appointment. Use this before using GP capacity for simple medicine advice.
Repeat medicine
Use NHS App, SystmOne, Accurx medication request or paper tick-box sheet. Do not phone or email repeat medication requests.
Surgery closed
Use NHS 111 online or call 111 for urgent non-life-threatening help. The out-of-hours service is for emergencies only and does not handle routine or prescription problems.
Opening hours and best times to call
The practice’s phone and online-access notes are important because some periods are urgent-only or high-demand.
| Time / route | Official detail | Patient tip |
|---|---|---|
| Monday–Friday | Practice and phone lines open 08:00–18:30. | Use triage online where possible. |
| 12:30–13:30 | Practice is open for urgent enquiries only. | Do not use this window for routine results, forms or general admin. |
| 17:45–18:30 | Practice is open for urgent enquiries only. | Use earlier routine windows for non-urgent tasks. |
| Online medical queries | Official contact/search snippets list online access for medical queries as 08:00–17:00. | Submit early and do not wait until late afternoon for same-day issues. |
| Online admin queries | Homepage/search snippets list admin access from 07:00, with live form availability to check on the day. | Use online admin routes instead of the morning phone rush. |
| Busiest times | Practice says early morning and early afternoon are busiest. | Avoid those times for routine enquiries and results. |
| When closed | Phone is redirected to out-of-hours emergency service. | Use 111 for urgent care; do not use out-of-hours for routine/prescription issues. |
Appointments: total triage, outcomes and cancellations
The official appointments page says the practice offers about 1,700 appointments every week across GPs, physiotherapists, paramedics, physician assistants, clinical pharmacists, nurses and HCAs.
Use 999 for life-threatening symptoms. Use NHS 111 if urgent but not life-threatening and the practice is closed.
Once the online triage request is completed, the practice contacts you with an outcome, which may include an appointment.
If an appointment is offered, you may be sent a link to book it online.
The practice says the NHS App can be used for patient triage requests and cancelling appointments once linked to the GP practice.
Use the online service or phone 01243 608201 option 4. Persistent non-attendance can lead to removal from the list.
If you arrive late, the clinician may not be able to see you and you may need to rearrange.
Hello, my name is [name]. Date of birth: [date]. I am registered at Selsey Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [medicine or self-care]. Is this best for total triage, GP, nurse, pharmacist, physiotherapist, paramedic, clinical pharmacist, NHS 111 or 999?
Total triage: what to include so the practice can route you safely
Total triage works best when you describe the real problem clearly. Avoid vague wording such as “need doctor” or “pain”.
| Request type | Useful detail | Do not do this |
|---|---|---|
| New symptom | State main symptom, start date, severity, red flags and what you have tried. | Do not write only “unwell” or “call me”. |
| Ongoing condition | Say what has changed and what support you need. | Do not submit multiple unrelated issues in one request. |
| Medication query | Use prescription route where suitable and include exact medicine name/strength. | Do not phone or email routine repeat prescription requests. |
| Admin request | Use online/admin request route and include deadline, form type and who needs it. | Do not use urgent appointment demand for routine paperwork. |
| Hospital waiting issue | Contact hospital outpatients/specialist secretary if waiting for hospital procedure or appointment. | Do not ask the surgery to check hospital waiting lists they cannot access. |
Repeat prescriptions: NHS App, SystmOne, Accurx or paper tick-box sheet
The official prescription page says there are four routes for repeat medication and that requests cannot be made by telephone or email.
NHS App
The practice strongly recommends moving to the NHS App. It can order repeat prescriptions and is also the recommended access point for medical records.
SystmOne online request
Recommended if registered for online access. You can see your medication list and select the items you need.
Accurx medication request
Available weekdays 07:00–17:00. No account needed, but you must type the medication you want because your current medicines are not shown.
Paper tick-box sheet
If you cannot use online access, use the paper tick-box sheet and post it, bring it in, or place it in the white box outside the practice.
| Prescription issue | Official rule / route | Patient tip |
|---|---|---|
| Can I order by phone or email? | No. The official page says medication requests cannot be made on the telephone or by email. | Use NHS App, SystmOne, Accurx or paper sheet. |
| How long should I allow? | Practice says allow at least 4 working days for the whole process. | Do not wait until your last tablet. |
| Accurx medication request | Available 07:00–17:00 weekdays; no registration needed. | Copy medicine name and dose from the box. |
| SystmOne request | Needs online access registration. | Best when you want to pick from your medicine list. |
| Paper request | Use tick-box sheet and white outside box/post/in-person route. | The outside box is emptied during every working day. |
| Medicine not available | Practice suggests trying another pharmacy and checking Boots stock tool before contacting the practice. | Selsey Boots may appear as 149–151 High Street, Chichester in the Boots tool. |
| Medication review due | All repeat-prescription patients need medication reviewed every year. | Arrange review before prescriptions are blocked or delayed. |
Register with Selsey Medical Practice
NHS currently shows Selsey Medical Practice as accepting new patients. The practice says it welcomes new patients who live inside the catchment area and does not accept registrations from outside that area.
The practice says residents must live inside its served area. If outside the purple boundary, use another ChAMP practice.
The practice uses the NHS “Register with a GP surgery” service.
The practice page repeats this NHS registration rule.
Use this if online registration is difficult.
If you are away from home and need urgent GP care, temporary registration may apply for up to three months.
NHS App, proxy access and medical records
The practice strongly promotes the NHS App and online services for appointment triage, repeat prescriptions and record access.
| Online tool | Useful for | Patient note |
|---|---|---|
| NHS App | Check symptoms, urgent-help advice, patient triage, appointment management, repeat prescriptions, medical record, organ donation and data-use choices. | You must link NHS App to Selsey Medical Practice for GP functions. |
| Proxy / linked profile | Manage services for a child, family member or cared-for person. | Both people need to be registered with the practice and ID is needed. |
| Medical record access | View GP health information securely where enabled. | Use NHS App/online services instead of calling for routine record access. |
| NHS number lookup | Find your 10-digit NHS number. | You do not need it for NHS care, but it can help forms and hospital letters. |
Clinics and the wider clinical team
The appointments page says appointment capacity is shared between GPs, physiotherapists, paramedics, physician assistants, clinical pharmacists, nurses and HCAs. CQC also describes a wide range of clinics and services.
| Need | Possible best route | What to prepare |
|---|---|---|
| Joint, muscle or mobility problem | Physiotherapist / GP route depending on symptoms. | Say when it started, injury details and red flags. |
| Medication review | Clinical pharmacist or GP depending on issue. | Bring all medicines, side effects and questions. |
| Blood pressure, blood test or basic checks | HCA or nurse route. | Bring readings/forms if requested. |
| Long-term condition | Nurse/GP clinic route. | Bring inhalers, glucose/BP readings and medicine list. |
| Minor injury or urgent concern | GP/nurse/paramedic/urgent treatment/111 depending on severity. | Use 999 for severe symptoms. |
| Social support or care concerns | Practice/social-prescribing/community route if available. | Explain housing, care, isolation, finance or mobility issue clearly. |
Selsey pharmacies and minor-illness shortcut
The practice specifically names two local Selsey pharmacies on its visit-information page. Always check live opening times before travelling.
| Local pharmacy | Official practice page detail | Use for |
|---|---|---|
| Boots Selsey | 01243 602217, 149–151 High Street. | Minor ailments, medicine advice, prescription collection and stock queries. |
| Lloyds Selsey | 01243 604725, 71–73 High Street. | Minor ailments, medicine advice, prescription collection and stock queries. |
| Medication shortage | Practice suggests trying another pharmacy and checking stock before contacting the practice. | Use pharmacy/stock route first if the medicine is unavailable. |
| Urgent out-of-hours medicine problem | NHS 111/pharmacy route depending on urgency and opening. | Do not wait until all medicine has run out. |
Home visits, interpreter support and young people
The official appointments page gives important rules for home visits, interpreters and unaccompanied young people.
| Situation | Official detail | Patient action |
|---|---|---|
| Home visit request | Home visits are only for patients who are housebound and whose medical condition requires it. | Request before 10:00am where possible. |
| Who decides urgency? | The GP decides whether a home visit is needed and how urgent it is. | Explain why the patient cannot attend surgery. |
| Interpreter needed | Tell reception when booking. | Ask in advance so arrangements can be made. |
| Under-16 appointment | Young people under 16 can make appointments without a parent or guardian present. | Ask about confidentiality and safeguarding if worried. |
| Late arrival | Clinician may not see you if you arrive late. | Leave enough travel time. |
Waiting for hospital appointments or procedures
The practice says it does not have access to the hospital appointment or waiting-list system, so the GP surgery is usually not the right place to chase hospital waits.
| Problem | Best route | Useful detail |
|---|---|---|
| Waiting for hospital procedure/appointment | Contact the hospital outpatient department or specialist secretary. | Details should be on hospital correspondence. |
| Symptoms have worsened while waiting | Ask the specialist secretary to request review in light of new symptoms. | If symptoms may be a new problem, tell the GP practice for assessment. |
| Cannot contact hospital | Use Patient Advice and Liaison Service. | Official page lists PALS Monday to Friday 10am–3pm, Tel 01243 831822. |
| Need transport to hospital | NEPTS if medically eligible; local transport options may help. | Official appointment page names St John Ambulance and Sammy Community Transport contacts. |
Doctors, nurses and wider team
CQC background and the official staff pages show that Selsey Medical Practice uses a broad team, including GP partners, salaried GPs, GP registrars, practice nurses, health care assistants, phlebotomists, paramedic practitioner, administrative and reception staff.
| Team type | What they may help with | Patient tip |
|---|---|---|
| GPs and GP registrars | Diagnosis, complex care, referrals, long-term decisions and medical oversight. | GP registrars are qualified doctors training in general practice. |
| Practice nurses | Long-term condition reviews, immunisations, cervical screening, dressings, contraception and clinic work. | Not every clinical problem needs a GP. |
| Clinical pharmacists | Medicine review, prescribing queries and medication safety. | Useful for regular medicine questions. |
| Physiotherapists | Muscle, joint and mobility problems where suitable. | Describe injury/onset and function limits. |
| Paramedic / physician assistant / HCA | Assessment, routine checks, blood pressure, phlebotomy and task-based care depending on role. | Accept the most appropriate clinician, not only a named GP. |
| Reception / admin | Routing, cancellation, interpreter support, forms and access help. | Give clear reason; they ask to route safely. |
CQC rating and quality snapshot
CQC lists Selsey Medical Practice as Overall Good. The report was published on 7 September 2016 after an announced comprehensive inspection on 21 July 2016.
| CQC item | Official detail | Patient meaning |
|---|---|---|
| Overall rating | Good. | CQC considered the practice to be performing well and meeting expectations. |
| Report date | Published 7 September 2016. | Use live CQC page for current status because ratings can change. |
| Inspection date | Announced comprehensive inspection on 21 July 2016. | Historical inspection context. |
| Practice population note | CQC noted a significantly higher-than-average number of patients aged over 65. | Older-patient access, home visits and medicine planning matter locally. |
| Services noted | Asthma, diabetes, hypertension, women’s health, childhood immunisations, phlebotomy, family planning, travel immunisations and minor surgery. | Many requests can be routed to nurse/clinic teams. |
Map, directions and Selsey visit checklist
Address: Selsey Medical Practice, Selsey Medical Centre, High Street, Selsey, Chichester, West Sussex PO20 0QG. Use this map for planning only. Confirm appointment time, triage outcome and opening details before travelling.
Before leaving home
Check appointment time, triage message, phone battery, medication list, allergies, samples, forms, glasses/hearing aids and best callback number.
If someone else is driving
Send the full address: Selsey Medical Practice, Selsey Medical Centre, High Street, Selsey, Chichester, West Sussex PO20 0QG.
If visiting a pharmacy
Check whether the prescription has reached the nominated pharmacy and whether the medicine is in stock.
If access support is needed
Tell reception before your appointment if you need interpreter help, extra communication support or reasonable adjustments.
When Selsey Medical Practice is closed
The official opening-hours page says the out-of-hours service is emergency only and does not deal with routine or prescription problems. Use the correct urgent-care route.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure where to go, urgent help when closed. |
| Medicine problem | Pharmacy or NHS 111 if urgent | Running out, side effects, emergency supply. |
| Routine repeat prescription | NHS App, SystmOne, Accurx medication request or paper sheet during practice routes | Do not use out-of-hours emergency service for routine prescriptions. |
| Routine admin/results | Total triage/admin route or phone during routine hours | Avoid morning rush and urgent-only periods. |
Official action links used
Use these official links after reading the practical route above. This guide explains what each link is for so patients do not land on the wrong page.
Official Selsey Medical Practice website · Official contact page · Opening hours · Appointments · Prescriptions · New patients · NHS App and proxy access · Who will I see? · Our staff · Non-NHS fees · NHS profile · CQC inspection summary · NHS 111 online