Pinfold Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not Pinfold Medical Practice, NHS England or NHS 111. For chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, seizure not stopping, serious allergic reaction, suicidal crisis with immediate danger, or someone not responding, call 999. For urgent medical help that is not life-threatening, use NHS 111 online or call 111.

Loughborough NHS GP action guide

Pinfold Medical Practice: appointments, hours, prescriptions and NHS 111 help

Pinfold Medical Practice is an NHS GP surgery at Pinfold Gate, Loughborough, LE11 1DQ. This guide gives quick answers for phone, opening hours, on-the-day appointments, Patient Access, repeat prescriptions, test results, home visits, registration, clinics, travel forms, staff roles, out-of-hours care and what to do before you call.

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Today’s safest route

8am appointment releaseOn-the-day routine GP/prescriber appointments release Monday to Friday.

48h prescription targetRepeat requests are usually turned around within 48 hours, excluding weekends and bank holidays.

111

Closed or urgent?Use NHS 111 online or call 111. Use 999 for life-threatening emergencies.

Main surgery phone

01509 220960

Use this number for: appointments, cancellation, home-visit requests, test-result comments, registration questions, access needs, and help when you cannot use Patient Access or online routes.

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Address for maps and taxis

Pinfold Medical Practice
The Health Centre
Pinfold Gate
Loughborough
Leicestershire
LE11 1DQ

Use “The Health Centre, Pinfold Gate” to avoid confusion with other similarly named Pinfold practices outside Loughborough.

Open directions

Practice type

NHS GP surgery

Weekday hours

8:00am–6:30pm

Weekend

Closed

Urgent closed help

NHS 111

Fast answer: Pinfold Medical Practice is at The Health Centre, Pinfold Gate, Loughborough, LE11 1DQ. The phone number is 01509 220960. Normal opening hours are Monday to Friday, 8:00am to 6:30pm; Saturday and Sunday are closed. On-the-day routine appointments are released at 8am Monday to Friday. Repeat prescriptions are usually turned around within 48 hours excluding weekends and bank holidays.

Decision hub: choose the right Pinfold route in 60 seconds

Use this before calling, travelling, or waiting for the wrong service. It turns the official practice information into a clear next action.

Life-threatening emergency

Call 999. Do not wait for GP reception, Patient Access, eConsult or a callback.

Urgent but not 999

Use NHS 111 online or call 111. NHS 111 is free and available 24/7.

Need GP or prescriber today

Phone from 8am Monday to Friday. On-the-day routine appointments are released at 8am.

Need a named GP follow-up

Ask reception. GP follow-up appointments are released two weeks ahead.

Repeat medicine

Use Patient Access or the approved prescription route. Repeat prescription requests are not accepted by telephone.

Minor illness

Reception may route you to a prescribing nurse, paramedic, pharmacist, ANP, first-contact physio, or another clinician instead of a GP.

Pinfold Medical Practice opening hours

The practice and NHS listing show weekday opening from 8:00am to 6:30pm, with Saturday and Sunday closed. Check the official site before bank holidays or local service changes.

Official practice homepage NHS profile

Day	Opening time	Best patient action
Monday	08:00am to 06:30pm	Call from 8am for on-the-day routine appointments.
Tuesday	08:00am to 06:30pm	Use Patient Access for online booking/checking/cancelling where available.
Wednesday	08:00am to 06:30pm	Use the phone for urgent same-day help or access needs.
Thursday	08:00am to 06:30pm	Order repeat prescriptions early before weekends or bank holidays.
Friday	08:00am to 06:30pm	Do not leave prescriptions, urgent reviews or fit-note questions until late Friday.
Saturday	Closed	Use NHS 111 for urgent non-emergency help.
Sunday	Closed	Use NHS 111; call 999 for life-threatening symptoms.

Practical timing tip: early morning phone lines can be busiest because appointments release at 8am. For routine admin questions, try later in the day if it can safely wait.

How Pinfold Medical Practice appointments work

The practice operates an “on the day” routine appointment system to help patients access a GP or prescriber the same day. Appointments are released at 8am, Monday to Friday.

Official appointments page Patient Access information Call 01509 220960

Appointment need	Official/practical route	Important rule
On-the-day GP or prescriber	Call from 8am Monday to Friday.	A named doctor may not be possible on the same timescale.
GP follow-up	Ask reception for available follow-up slots.	GP follow-up appointments are released two weeks ahead.
Telephone consultation	Suitable when physical examination is not needed.	Useful for advice or discussion after hospital test results.
Minor illness nurse	Ask reception if symptoms fit nurse same-day clinics.	Useful for coughs, colds, earache, rash, vomiting, skin infections and similar issues.
Extended access	May be offered early morning, evening or weekend across West Leicestershire.	May be at Rosebery Medical Centre, Coalville Community Hospital or The Centre Surgery, Hinckley.
Cancel appointment	Cancel through Patient Access if registered, or phone reception.	Leave name, date of birth and appointment details.
Late arrival	Use self-check-in when you arrive if no other query.	If more than 10 minutes late, you may be asked to re-book.

One person, one problem: appointments are for one patient and one problem only. Book separate time if another person or another major issue needs help.

Check danger signs first.
Call 999 for life-threatening symptoms. Use NHS 111 when urgent but not life-threatening.

Call from 8am for same-day routine access.
Be ready with name, date of birth, callback number, main problem and how long it has been happening.

Let care navigators direct you.
You may be helped by a GP, prescriber, ANP, nurse, paramedic, pharmacist, first-contact physio or mental-health/social-prescribing route.

Cancel quickly if you cannot attend.
This helps reception offer the slot to another patient and protects access for everyone.

Phone script for reception

Hello, my name is [name]. My date of birth is [date]. I am registered at Pinfold Medical Practice. I need help because [one clear sentence]. It started [when]. It is [getting worse / not improving / affecting daily life]. Is this best for a GP, prescriber, minor illness nurse, paramedic, pharmacist, Patient Access, NHS 111 or another service?

Before you call: quick checklist

This makes the call faster and helps the practice route you correctly.

Full name

Date of birth

Best callback number

Main symptom or request

When it started

Current medicines

Allergies

Preferred pharmacy

Hospital letter if relevant

Work/school deadline

Carer consent if calling for someone

What outcome you need

Patient Access and online services

Pinfold Medical Practice says Patient Access can be used for arranging, checking and cancelling GP, INR, B12 and asthma review appointments; ordering/checking repeat medication; and updating contact details. Patient Access is available 24 hours a day, 7 days a week.

Official online services page Patient Access

Online task	What you can do	Important rule
Appointments	Arrange, check and cancel some GP, INR, B12 and asthma review appointments.	Online access depends on registration and system availability.
Repeat medication	Order and check repeat medication.	Requests must match the repeat list and must be due.
Contact details	Update contact information.	Updates are subject to validation after submission.
Register for access	Ask reception with photo ID for an internet booking registration pack.	You have 14 days from issue to complete online registration before the PIN expires.
Age rule	Online service is only available for over-16s.	Registration details and passwords are released only to the patient, not a third party.
DNA warning	Access to online appointment booking may be restricted for repeated non-attendance.	Cancel online or by phone as soon as you know you cannot attend.

Security tip: never share Patient Access passwords, registration pack details, medical record information or prescription details with unofficial websites, social-media pages or callers.

Repeat prescriptions: 48-hour rule, nominated pharmacy and no phone requests

Repeat prescriptions are normally for patients on long-term treatment and are written at the doctors’ discretion. The practice says requests are usually turned around within 48 hours, excluding weekends and bank holidays.

Official prescriptions page Order through Patient Access

Best route

Use Patient Access if you are registered for online services. You can order repeat medication and check requests.

Nominated pharmacy

Repeat prescriptions are electronically sent to your nominated pharmacy for collection.

Turnaround

The practice will endeavour to turn requests around within 48 hours, excluding weekends and bank holidays.

No phone requests

The practice says it does not accept repeat prescription requests by telephone.

Prescription situation	What to do	Avoid this mistake
You have Patient Access	Order online when the medicine is due.	Do not request items that do not match your repeat list.
No nominated pharmacy	Contact reception to set one up.	Otherwise you may need to collect the prescription from reception.
Postal request	Provide a stamped, addressed envelope.	Allow one full week from sending.
Weekend or bank holiday nearby	Order earlier than usual.	48 hours excludes weekends and bank holidays.
Private provider request	Read the official private-provider prescribing leaflet or ask the practice.	Do not assume NHS GP prescribing will automatically continue private treatment.

Do not wait until your last tablet: allow time for practice processing, GP review, pharmacy dispensing, weekends, bank holidays, and prescription queries.

Test results: when to expect blood results and when the practice contacts you

The practice says blood test results take approximately one week to come back from the laboratory, though some tests can take longer. The practice only contacts you if your doctor needs to discuss your results. If results are normal, you will not be contacted.

Official tests and results page

Result question	Answer	Next step
How long do blood results take?	Approximately one week, but some tests take longer.	Wait the expected time unless the clinician gave a different instruction.
Will the practice contact me?	Only if the doctor needs to discuss results.	Do not assume no news means urgent; normal results are not normally contacted.
Normal result	The practice says it will not contact you.	Use Patient Access or reception route if you need to check comments.
Private-provider test request	The practice links to private-provider test request information.	Ask the private provider who is responsible for acting on the result.
Hospital test	The hospital/clinic that ordered it is usually best placed to explain it.	Contact the specialist team if the GP did not arrange the test.

Home visits: who qualifies and when to phone

Home visits are only for patients who are housebound and unable to attend the surgery because of their medical condition. The practice asks patients to phone before 10:00am on the home-visits page, and the appointments page asks patients to phone before 10:30am for visit requests.

Official home visits page Official appointments page

Use only if housebound

Home visits are not for convenience, transport difficulty alone, or because you prefer not to attend.

Phone early

Call as early as possible in the morning. Give reception clear information so priority can be allocated safely.

Doctor may call first

A doctor may telephone before visiting to check whether the problem can be managed another way.

Closed or urgent

Outside normal opening hours, call 111 for medical advice; call 999 for life-threatening emergencies.

Home-visit request wording

I am requesting a home visit for [patient name], date of birth [date]. They are housebound because [medical reason]. The problem today is [symptom]. It started [when]. They cannot attend surgery because [specific reason]. The callback number is [number].

Clinics and services: who can help without waiting only for a GP

The practice provides core services for illness and disease management and lists additional services including screening, contraception, vaccinations, minor surgery, physio, social prescribing, mental health, and health/wellbeing services.

Official clinics and services page

Cervical screening

Contraceptive services

Vaccinations

Childhood immunisations

Child health surveillance

Maternity medical services

Minor surgery

First Contact Physio

Social prescribing

Mental health services

Health and wellbeing

Anticoagulation therapy

Age-related consultation right: the practice says patients aged 16 to 75 have a right to a consultation if not seen within the last three years; patients aged 75 and over have a right to a consultation if not seen in the last 12 months.

Problem type	Possible faster route	Examples listed by practice
Minor illness nurse / Claire clinics	Ask for nurse practitioner/emergency care team route.	Sore throat, cough, cold, flu, earache, temperature, diarrhoea/vomiting, sinusitis, rash/spots, urine infection, vaginal discharge, sore eyes, new abdominal pain, minor injuries, emergency contraception, skin infection, back pain, headache.
Paramedic route	Ask reception if symptoms fit paramedic scope.	Blood pressure issues, heart disease, chest pain, dizziness, respiratory illness, chest infection, asthma/COPD exacerbation, ENT issues, abdominal pain, urine/kidney symptoms, headache, pains and strains, skin/eye infections and new mental-health presentation.
First Contact Physio	Ask for physio if muscle/joint/back problem is suitable.	May avoid a GP wait when a physio is the right clinician.
Social prescribing	Ask if non-medical support would help.	Isolation, wellbeing, local support, lifestyle and community help.
Mental health facilitator	Ask reception for the right mental-health route.	For immediate danger, call 999 or use urgent crisis support.

Doctors, nurses and wider team at Pinfold Medical Practice

The official staff page lists GP partners, salaried GPs, nursing team, health care assistants, care navigators, ARRS staff and practice management. Staff details can change, so check the official page before relying on a named clinician.

Official practice staff page

Team	Listed roles	What this means for patients
Doctors	GP partners and salaried GPs are listed on the official staff page.	You may not need or get a named GP for same-day access.
Nursing team	Blood tests, smear tests, immunisations, dressings/wound care, travel vaccinations, MOT clinics, family planning and anticoagulation.	Ask for a nurse appointment when the problem fits these services.
Care navigators	The practice has a large team who help with appointments and clinics.	Give clear information so they can route you safely.
ARRS staff	First Contact Physio, practice pharmacist, paramedic, mental-health facilitator and social prescriber are listed.	These roles can often solve the problem faster than a GP appointment.
Management/admin	Business manager, duty manager, education manager, administration lead, medical secretaries and administrators.	They help with letters, referrals, records, admin forms and service operations.

Register as a new patient

The practice says it is currently accepting NHS patients who live within the practice area. You can register online through the NHS GP Registration service, or download/print a PRF1 registration form and bring it to the practice.

Official new patients page NHS GP registration service

Check the practice area.
You need to live within the practice area to register.

Choose online or paper.
Use NHS GP Registration online or complete the PRF1 form and return it to reception.

Add NHS number if you have one.
The practice asks for your NHS number if you have been registered with the NHS before.

Bring ID and proof.
The practice asks to see photo ID and a letter/proof with your name and current address. Proof of address examples include utility bill, bank statement, rent agreement letter or solicitor letter.

Registering a child under 16?
Bring a copy of the child’s immunisation record, known as the red book, and complete the required child forms.

Before switching GP: do not leave repeat medication, fit notes or hospital follow-up paperwork until the last minute. Records and medication reviews can take time during registration.

Fit notes and sick notes

The appointments page says reception can help with continuation of a fit note by using a form in the reception waiting area and allowing two working days before returning for collection.

Official appointments page Online fit/sick note route

Situation	Best action	Timing note
Continuation of existing fit note	Use the reception form or online route if available.	Allow two working days before returning for collection if using reception route.
New illness or first fit note	Ask reception what appointment or clinician review is needed.	The clinician may need to assess you first.
Urgent work deadline	Give the exact date and reason clearly.	Do not wait until the day your employer deadline expires.
Less than 7 days off sick	Normally use self-certification guidance.	Employers usually should not require a GP fit note for the first 7 calendar days.

Travel health and vaccines: start at least 8 weeks before travel

The practice travel page asks patients to complete a Travel Risk Assessment Form and hand it in at reception. The practice nurse checks medical records and country conditions, then the practice contacts the patient.

Official travel page

Start early

The practice says it needs at least 8 weeks before travel to guarantee the process can be completed.

Private vaccines

Some vaccines are available privately and need to be paid for and ordered before immunisation can start.

Vaccine timing

Some vaccine courses take 2 weeks before becoming effective, and full courses can take longer.

Form

Use the form

Complete the travel risk assessment form and return it to reception before expecting a nurse review.

What to do when Pinfold Medical Practice is closed

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. NHS 111 can give advice and direct you to urgent care, out-of-hours doctors, community nursing, emergency medicine supply, pharmacy or A&E where needed.

Official out-of-hours page NHS 111 online Call 111

Problem	Use this route	Examples
Life-threatening	Call 999	Chest pain, stroke signs, collapse, severe breathing difficulty, severe bleeding, serious allergic reaction.
Urgent but not 999	NHS 111 online or call 111	Need fast medical help, unsure who to call, think you may need A&E, or need reassurance.
Emergency medicine supply	NHS 111 online / 111	When you need help finding emergency supply of prescribed medicine.
Less urgent medicine advice	Local pharmacist	Coughs, colds, sore throat, headaches, minor illness and over-the-counter medication advice.
Hard of hearing / language help	NHS 111	The practice says NHS 111 uses Type Talk and has interpreters available.

Wrong-practice warning: Pinfold Medical Practice vs similar names

This guide is for Pinfold Medical Practice in Loughborough. Do not confuse it with similarly named Pinfold services in other towns.

Name	Location	Use this guide?
Pinfold Medical Practice	The Health Centre, Pinfold Gate, Loughborough, LE11 1DQ	Yes
Pinfold Medical Services / other Pinfold results	Different practice or location	No — check the correct official page before calling, registering or travelling.

Map and directions

Address: Pinfold Medical Practice, The Health Centre, Pinfold Gate, Loughborough, Leicestershire, LE11 1DQ. Use the map for travel planning only; confirm appointment time before leaving.

Before travelling

Take appointment details, medication list, hospital letters, samples if requested, ID for registration, and any form the practice asked you to complete.

If someone drives you

Send the full address: The Health Centre, Pinfold Gate, Loughborough, LE11 1DQ.

Official sources used

This guide converts official practice and NHS details into a practical, scan-first patient action guide. Always confirm time-sensitive details before relying on them.

Official practice website · NHS profile · Appointments · Online services · Prescriptions · Tests and results · Home visits · Clinics and services · Practice staff · New patients · Travel · Out of hours · NHS 111 online

Pinfold Medical Practice FAQs

What is the phone number for Pinfold Medical Practice?

The phone number is 01509 220960. Use it for appointments, cancellation, home-visit requests, test-result comments, registration questions and access needs. Call 999 for life-threatening emergencies.

Where is Pinfold Medical Practice?

Pinfold Medical Practice is at The Health Centre, Pinfold Gate, Loughborough, Leicestershire, LE11 1DQ.

What are the opening hours?

Normal opening hours are Monday to Friday, 8:00am to 6:30pm. Saturday and Sunday are closed.

When are on-the-day appointments released?

The practice says on-the-day routine appointments are released at 8am, Monday to Friday, to help patients access a GP or prescriber the same day.

Can I book online?

Patient Access can be used for arranging, checking and cancelling some GP, INR, B12 and asthma review appointments, ordering/checking repeat medication and updating contact details, if you are registered for online services.

How do I register for Patient Access?

Ask reception for an internet booking registration pack and bring photo ID. The practice says the PIN must be used within 14 days from issue or you need a new one.

How long do repeat prescriptions take?

The practice says repeat prescription requests are usually turned around within 48 hours, excluding weekends and bank holidays.

Can I request repeat prescriptions by phone?

No. The practice says repeat prescription requests are not accepted by telephone. Use Patient Access if registered, or another approved prescription route.

How long do blood test results take?

The practice says blood test results take approximately one week to come back from the laboratory, though some tests can take longer.

Will the surgery contact me about normal test results?

No. The practice says it only contacts patients if the doctor needs to discuss the result. If results are normal, you will not be contacted.

How do I request a home visit?

Phone 01509 220960 early in the morning if a same-day visit is required. Home visits are only for housebound patients who cannot attend the surgery because of their medical condition. A doctor may call first.

How do I register as a new patient?

The practice says it is accepting NHS patients who live within the practice area. You can register online using the NHS GP Registration service or complete a PRF1 form and bring it to the practice.

What should I do when the practice is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for life-threatening emergencies.

Is this the same as other Pinfold medical services?

No. This guide is for Pinfold Medical Practice at The Health Centre, Pinfold Gate, Loughborough, LE11 1DQ. Check the address before calling, registering or travelling.

Independent directory disclaimer: medicalpracticeuk.org is not Pinfold Medical Practice, NHS England, NHS 111 or the NHS website. This guide is for general patient information only. Opening hours, appointment availability, Patient Access rules, prescription processing, staff details, registration requirements, clinics, travel services, home-visit rules and out-of-hours arrangements can change. Always confirm important details with the official practice website, NHS 111, the NHS profile or the surgery before relying on them.

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