Murrayfield Medical Practice: NHS GP appointments, hours, prescriptions, Patient Services and NHS 24 help
Murrayfield Medical Practice is an NHS Scotland GP surgery at 13B Riversdale Crescent, Murrayfield, Edinburgh, EH12 5QX. This practical guide explains appointments, phone hours, on-the-day GP access, nurse appointments, Patient Services login, repeat prescriptions, test results, registration, doctors, nurse team, minor injuries, parking, access, public holidays, staff-training closures and what to do when the surgery is closed.
Use this number for: GP or nurse appointment booking, urgent same-day advice, help if you cannot use online forms, prescription questions, test-result questions, registration support, access needs, parking/access questions, home-visit queries, or if you are unsure whether to use the GP, pharmacy, NHS 24, minor injuries or 999.
Murrayfield Medical Practice
13B Riversdale Crescent
Murrayfield
Edinburgh
EH12 5QX
Use the full Riversdale Crescent address for maps, taxis, patient letters and family members helping you travel. Do not confuse this practice with Murrayfield Medical Centre at Saughton Crescent.
Open directionsGoogle and Bing search-intent map for Murrayfield Medical Practice
Patients do not search only the exact practice name. They search “Murrayfield Medical Practice appointments”, “Murrayfield Medical Practice prescriptions”, “Patient Services login”, “test results”, “sick line”, “Riversdale Crescent GP”, “Murrayfield Medical Centre”, “minor injuries Edinburgh”, “doctors”, “nurses”, “parking”, “new patient registration”, “NHS 24”, “111 Scotland”, “public holidays” and “staff training closure”. Each search has a different practical need, so this guide covers the meaning and next step.
| Search phrase | What the patient usually needs | Practical answer |
|---|---|---|
| Appointments | Book ahead, get an on-the-day slot, or know when phone lines open. | Phone 0131 337 6151 from 8am. Appointments can be booked up to 6 weeks ahead. |
| On-the-day appointment | Acute problem that cannot wait several weeks. | The practice says on-the-day and next-day GP appointments become available from 8am Monday to Friday. |
| Patient Services login | Order repeat medication online. | Register through the practice first; the linkage key expires 30 days after the letter is sent. |
| Repeat prescriptions | Order medicine safely without calling the phone line. | Use Patient Services, paper form, or pharmacy request slip. Telephone/email requests are not normally accepted. |
| Test results | Find out when to call and who can receive results. | Phone after 2pm. Results are normally given directly to the patient unless written authorisation exists. |
| Minor injuries | Know whether to use GP, pharmacy, NHS 24 or MIU. | Call NHS 24 on 111 to arrange minor injury assessment where appropriate. |
| Murrayfield Medical Centre | People may confuse two different Edinburgh practices. | This page is for Murrayfield Medical Practice at 13B Riversdale Crescent, not Murrayfield Medical Centre at Saughton Crescent. |
| Public holiday / training closure | Check if the door or phone route is closed. | Use the official contact page for holiday and protected learning time dates. |
Unique patient decision hub: choose the right Murrayfield route in 60 seconds
This quick tool helps patients, carers, parents, older people and new Edinburgh residents choose the safest route before calling, travelling or waiting for a callback.
I need GP help today
Phone 0131 337 6151 from 8am. Say if symptoms are getting worse, the patient is frail, a child, pregnant, immunosuppressed, or close to running out of important medicine.
I want to book ahead
The practice says appointments can be booked up to 6 weeks in advance with a GP or nurse. Some early morning nurse appointments are available for bloods, reviews and smear tests.
I need repeat medicine
Use Patient Services, bring the paper form to the surgery, or give the request slip to your pharmacy. Prescription collection from the pharmacy is usually 3–5 working days after ordering.
I need test results
Phone after 2pm. If the test was ordered by a hospital or clinic, contact that hospital or clinic first because they are best placed to explain their own test.
I have a minor injury
Call NHS 24 on 111 to arrange minor injury assessment. Do not use minor injury routes for severe allergic reaction, breathing problems, mental health crisis, addiction or non-injury illness.
The surgery is closed
Call NHS 24 on 111 from 6pm to 8am, at weekends, and during closures. Call 999 for life-threatening emergencies.
Murrayfield Medical Practice opening hours, surgery times and closures
NHS 24 lists normal opening as Monday to Friday from 08:00 to 18:00. The official contact page says NHS 24 provides out-of-hours service from 6pm to 8am Monday to Friday and at weekends. It also lists public holidays, daily lunchtime closure between 12:30pm and 1:30pm unless you have an appointment, and protected learning time closures.
| Time or day | Listed access | Practical patient note |
|---|---|---|
| Monday to Friday | 08:00 to 18:00 | Phone lines and routine contact run during normal weekday access. |
| Appointment lines | Open from 8am | Call early for on-the-day or next-day GP appointment availability. |
| Morning surgery | 9am to 11am | All consultations are by appointment; do not arrive expecting walk-in care. |
| Afternoon surgery | 2pm to 4pm | Some early morning and late afternoon appointments may be available; ask reception. |
| Daily closure | 12:30pm to 1:30pm unless you have an appointment | Listen to the phone message for urgent instructions and do not attend without an appointment. |
| Weekend | Closed | Use NHS 24 on 111 for urgent non-emergency care. |
| Protected learning time | Four half-days in 2026 listed by the practice | There are no routine appointments during these closures. |
| Public holidays | Practice closes on listed Scottish/local holidays | Order repeat medicine early before holiday periods. |
How to book a Murrayfield Medical Practice appointment
The official appointment page says you can book an appointment with the practice up to 6 weeks in advance with a GP or nurse. It also says the practice has increased the number of on-the-day and next-day GP appointments, which become available from 8am Monday to Friday.
Use 999 for life-threatening symptoms. Use NHS 24 on 111 when urgent but not life-threatening, especially when the surgery is closed.
The appointment page says these appointments become available from 8am Monday to Friday.
This is useful for reviews, follow-ups, medication discussions, non-urgent symptoms and planned nurse appointments.
The team is trained to ask questions so the request can be triaged to the right person at the right time.
The practice says GP telephone calls usually happen between 8am and 9am or 12pm and 2pm.
The practice sends appointment reminders and asks for at least 24 hours’ notice if you need to cancel.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Murrayfield Medical Practice. I need help because [one clear sentence]. Is this best for an on-the-day GP appointment, a booked appointment, nurse appointment, pharmacist, minor injuries, NHS 24 or 999?
Before you call: practical checklist
Having the right information ready reduces back-and-forth and helps the reception team route your request safely. This is especially useful if you are anxious on the phone, calling for a child, helping an older relative, or taking several medicines.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacist / prescription / test / referral].
Patient Services login and online prescription ordering
Murrayfield Medical Practice uses the NHS-backed Patient Services system for ordering and managing repeat prescriptions. The official online page says the practice does not currently offer online appointment booking. Patient Services is mainly for prescription requests, not full record access or appointment booking in Scotland.
| Online step | What happens | Patient tip |
|---|---|---|
| Step 1 | Complete the Patient Services registration form. | Use the official practice website so the form reaches the right team. |
| Step 2 | The practice checks your registration and sends a setup letter by email. | Check inbox and junk/spam for NoReply@MyVisionOnline or NoReply@Patient-Services.co.uk. |
| Step 3 | Use the linkage key and practice details to create your Patient Services account. | The official page says the linkage key expires in 30 days from receipt of the letter. |
| Step 4 | Order repeat medicines shown on your record. | If an item is missing, use the free-text box for a message. |
| Important limit | Online appointment booking is not currently offered. | Phone the surgery for appointments. |
Murrayfield Medical Practice repeat prescriptions
The official prescription page says the easiest way to order repeat prescriptions is through Patient Services. You can also bring the paper form to the surgery Monday to Friday from 8am, or hand your request slip to your local pharmacy to send to the practice. The page says repeat prescription requests are not taken by phone or email except for housebound patients with no computer access.
Patient Services
Use the online account to view your repeat medicines, dosage and choose the items you need.
Paper request
Bring the request form to the surgery from 8am Monday to Friday if online access is not suitable.
Pharmacy request slip
You can hand your request slip to your local pharmacy so it can be sent to the practice.
Collection time
The official page says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine not listed online | It may not be on repeat, may be unavailable, or may need review. | Use the free-text box in Patient Services or contact the practice route shown on the official page. |
| Need to change pharmacy | Your nominated pharmacy may be wrong or outdated. | Change it through the app/website where you order, at the practice, at a pharmacy, or via the practice pharmacy form. |
| Pharmacy says nothing arrived | The request may still be processing, sent to another pharmacy, or awaiting review. | Check when you ordered and allow 3 to 5 working days before chasing unless urgent. |
| Medication question | You may need pharmacist or GP advice. | Ask your local pharmacist about side effects, over-the-counter medicines and medicine instructions. |
| Housebound with no computer access | The normal online/paper route may not be practical. | The official page says phone/email repeat requests are only accepted in this situation. |
Test results, hospital results and confidentiality
The official test-results page says the practice will contact patients by telephone, text or letter only if a result is abnormal and treatment or further investigation is needed. If a result is normal, the practice says you will not be contacted. If you want to ask about results, phone after 2pm.
If the test was arranged by a hospital or clinic, contact that hospital or clinic for the result and advice.
This is the timing given by the practice for test-result enquiries.
Administrative staff can read the clinician’s comments but cannot provide their own clinical interpretation.
The practice says results can only be given direct to the patient unless written authorisation names a representative.
If you need copies of results, ask by phone or use the Subject Access Request form.
Patient forms: sick line extension, pharmacy change, records and contact details
The official patient-forms page lists forms that go to the administration team for processing during working hours. These include changing contact details, text-message consent, Patient Services registration, vaccination history request, sick line extension request, preferred pharmacy change and Subject Access Request.
| Form or request | Why patients use it | Practical note |
|---|---|---|
| Sick line extension | Extend an existing sick line where details can be reviewed without extra phone calls. | Give clear dates and any return-to-work plan if relevant. |
| Patient Services registration | Set up online repeat prescription ordering. | Use the registration letter before the linkage key expires. |
| Preferred pharmacy change | Update where prescriptions are sent. | Useful after moving home or changing pharmacy. |
| Subject Access Request | Request copies of medical information. | Identity and confidentiality checks may apply. |
| Contact details | Update phone number, address or email. | Important for appointment reminders and AccuRx/text communication. |
Doctors and clinical team at Murrayfield Medical Practice
The official team page says the practice has 8 GPs, with 4 GPs in the practice at any one time. Doctor availability can change because of leave, training, external NHS commitments and staffing changes. Check the official team page before relying on a named doctor’s day.
Nurse, ANP, phlebotomy, pharmacy and community support
The official team page gives useful details on who may help with different needs. Not every request needs a GP. You may be more appropriately helped by the Advanced Nurse Practitioner, practice nurse, advanced paramedic, phlebotomist, clinical pharmacist, pharmacy technician, community link worker, district nurse, health visitor or midwife.
| Team member or service | What they may help with | Useful note |
|---|---|---|
| Advanced Nurse Practitioner | Undiagnosed or undifferentiated conditions, prescribing, investigations, referrals and some home visits. | Kerry McKernan works Monday to Thursday according to the team page. |
| Practice nursing team | Annual health checks, HRT, B12 injections, asthma reviews, bloods, BP checks, warts and verrucas. | Appointments are listed as available 5 days a week. |
| Phlebotomist | Bloods and blood pressure. | Natasha McLean-O’Rourke is listed on Tuesdays and Wednesdays. |
| Advanced paramedic | Acute conditions and many house visits. | Claire Smith is listed as working with the practice on Fridays. |
| Pharmacy team | Medicine reviews, side effects, hospital medication changes, long-term condition medicine support. | The practice likes to review medicines at least once a year or more often if needed. |
| District nurses | House-bound patient care, wound management, palliative care, catheter/continence care and medication support. | District nurse contact numbers are listed on the official team page. |
Minor injuries: when NHS 24 may book you into a unit
The official minor-injuries page says NHS Minor Injury Units assess and treat injuries from the past week and prefer patients to have an appointment. You book by calling NHS 24 on 111, and patients with appointments are prioritised.
| Problem | Could MIU help? | Important safety note |
|---|---|---|
| Arm, wrist, hand, knee, ankle or foot injury | May be suitable if within the past week. | Call 111 first to arrange the right place. |
| Cuts, wounds, minor burns or scalds | May be suitable if not life-threatening. | Use 999 if bleeding is severe or the patient is very unwell. |
| Head/neck injury | Only where fully conscious and non-life-threatening. | Use 999 for collapse, confusion, severe symptoms or serious concern. |
| Breathing problems, severe allergic reaction or mental health crisis | Not suitable for MIU. | Use 999 or NHS 24 urgent care route depending on severity. |
| Children | Children over 12 months may be assessed by MIU pathways. | Children aged 15 and under may be directed to children’s hospital or other listed sites. |
Helpful NHS 24 video: right care, right place
This official Scottish Government video explains the basic urgent-care message for Scotland: call NHS 24 on 111 if you think you need A&E but it is not life-threatening; contact your GP during the day; and call 999 for life-threatening emergencies.
Register with Murrayfield Medical Practice as a new patient
The official registration page says patients should check they are in the practice catchment area before filling out the registration form. New patients must complete an NHS Registration Form and a practice health questionnaire. The practice has been accepting electronic registrations through a pilot, but paper forms are available from reception if online registration is not possible.
The practice says you should check the catchment area before filling out forms.
The official page says the health questionnaire and registration form must both be completed in full.
The practice says these are required for the electronic registration process.
If you cannot complete the online process, the practice says to phone reception for advice.
Records can take time to arrive, so do not wait until your medication is nearly finished.
Parking, wheelchair access, hearing loop and visiting the surgery
The official contact page says there is a ramp to the entrance, automatic door openers for wheelchair users and pushchairs, wheelchair-accessible waiting room, consulting room and toilet facilities, a deaf loop system, and children’s changing/toilet-training facilities.
Wheelchair and pushchair access
The practice lists ramp access, automatic doors and wheelchair-friendly waiting, consulting and toilet facilities.
Hearing support
A deaf loop system is listed. Tell reception if you need communication support, extra time or written instructions.
Parking and arrival
No verified parking fee was found on the checked official pages. Check signs near Riversdale Crescent and allow extra time during local events.
Children and families
Children’s changing facilities and a toddler toilet-training seat and step are listed on the official contact page.
Murrayfield Medical Practice vs Murrayfield Medical Centre
This search is easy to confuse. Murrayfield Medical Practice is at 13B Riversdale Crescent and uses phone 0131 337 6151. Murrayfield Medical Centre is a different GP practice at 35 Saughton Crescent and uses a different phone number. Check the address before calling, registering or travelling.
| Name | Address | Phone | Why it matters |
|---|---|---|---|
| Murrayfield Medical Practice | 13B Riversdale Crescent, Edinburgh, EH12 5QX | 0131 337 6151 | This is the practice covered in this guide. |
| Murrayfield Medical Centre | 35 Saughton Crescent, Edinburgh, EH12 5SS | Different practice number | Do not use its website or phone unless you are registered there. |
Murrayfield Medical Practice map, directions and travel tips
Address: Murrayfield Medical Practice, 13B Riversdale Crescent, Murrayfield, Edinburgh, EH12 5QX. Use the map for planning only. Confirm appointment time, access needs and any closure notice before leaving home.
Before travelling
Check appointment time, closure dates, whether you need medicine packets, samples, forms, glasses, hearing aids or hospital letters.
If you are late
Call the surgery if safe to do so. The practice news has warned that late arrival can mean needing to re-book.
If someone else is driving
Send the full address and postcode: 13B Riversdale Crescent, Edinburgh, EH12 5QX.
If mobility is difficult
Plan extra time for parking, entrance ramp, waiting room movement and communication needs.
What to do when Murrayfield Medical Practice is closed
The official contact page says NHS 24 provides the out-of-hours service from 6pm to 8am Monday to Friday and at weekends. Call 111 for urgent medical advice when the practice is closed. Call 999 for life-threatening emergencies.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | Call NHS 24 on 111 | You are too unwell to wait for the GP to reopen, or you think you may need A&E but it is not life-threatening. |
| Minor injury within the past week | NHS 24 on 111 | NHS 24 can arrange minor injury assessment where appropriate. |
| Minor illness or medicine advice | Local pharmacy / NHS inform / NHS 24 | Coughs, colds, sore throat, medicine side effects and common minor illnesses. |
| Mental health crisis | NHS 24, local crisis route, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
Official source check and reference notes
Official sources checked before writing: NHS 24 GP service listing, Murrayfield Medical Practice official website, contact and opening-hours details, appointments guidance, Patient Services guide, repeat prescription page, patient forms page, test-results page, minor injuries page, new-patient registration page, meet-the-team page, practice news, NHS 24 Right Care Right Place guidance and NHS inform GP registration guidance.
Official links: NHS 24 Murrayfield Medical Practice listing · official practice website · official contact page · official surgery times · official appointments page · official prescriptions page · official Patient Services guide · official test results page · official patient forms · official minor injuries page · official new patient page · official team page · NHS 24 right care right place
Why this page is built this way: real users search phone, opening hours, appointments, Patient Services, prescriptions, test results, sick line, minor injuries, doctors, nurses, registration, access, holidays, Murrayfield Medical Centre confusion and NHS 24. This guide answers those intents in one place while still linking to official sources for final confirmation.