Macduff Medical Practice | NHS GP Appointments & Hours

Emergency first: MedicalPracticeUK.org is an independent information website, not Macduff Medical Practice, NHS Grampian or NHS 24. Call 999 for a life-threatening emergency. For urgent medical help that is not life-threatening when the practice is closed, call NHS 24 on 111. For a minor injury that may need stitches, fracture assessment or similar urgent treatment, the practice also directs patients to NHS 24 on 111 so the appropriate Minor Injuries Unit can be identified.

Banff & Macduff NHS Scotland GP guide

Macduff Medical Practice: clinical triage, appointments, opening hours and patient help

Macduff Medical Practice is based at Banff Health Centre, Fife Street, Banff, AB45 1JD. The practice contracts with NHS Grampian and uses a clinical-triage system for appointment requests. Patients can also use Vision Online Patient Services for repeat medicines and a limited Tuesday evening appointment pilot.

Choose the right route How clinical triage works Map and directions

1. Explain the problem

2. Clinical priority Requests are prioritised according to clinical need rather than simply call order.

✓3. Right route Callback, surgery appointment, FCP, pharmacy, NHS 24 or another service.

Main practice telephone

0345 337 9933

The phone system separates common tasks: Option 1 for home visits, Option 2 for appointments and general enquiries, and Option 3 for results after 2:00pm.

Call reception Official practice website

Separate prescription line

01261 819107

This is the practice’s dedicated repeat-prescription message line. It should only be used for medicines already shown on your repeat list.

Main address: Banff Health Centre, Fife Street, Banff, AB45 1JD.

Reception

0345 337 9933

Normal hours

Mon–Fri 8am–6pm

Clinical triage

8am–5:30pm weekdays

Next closure

28 September 2026

Fast answer: Macduff Medical Practice is at Banff Health Centre, Fife Street, Banff AB45 1JD. The main number is 0345 337 9933 and the dedicated prescription line is 01261 819107. Normal opening hours are Monday to Friday 8:00am–6:00pm. Clinical Triage requests are accepted from 8:00am to 5:30pm on weekdays, and the next published practice closure is Monday 28 September 2026.

Current access updates for 2026

Tuesday evening online-booking pilot

Since May 2026, the practice has offered a limited number of face-to-face and telephone evening appointments through Vision Online Patient Services. These normally run on Tuesdays, typically between 5:30pm and 7:45pm, subject to clinician capacity.

Wider Tuesday extended-hours service

The practice’s separate extended-hours information lists GP sessions on Tuesday evenings, with one GP running to 8:00pm and another to 8:30pm. These are appointment sessions, not general walk-in opening.

Next Aberdeenshire public-holiday closure

The practice’s current closure calendar lists Monday 28 September 2026 as the next closure. NHS 24 on 111 provides urgent out-of-hours support.

Home-visit online pilot

The practice also advertises an online home-visit request option, but the normal housebound/clinical-need criteria and the 09:45am cutoff still apply.

Start here: use the right phone option and time

Macduff Medical Practice publishes specific contact windows for different tasks. Calling at the appropriate time can avoid competing with the busiest on-the-day clinical queue.

You need	Best first step	Timing / next step
Life-threatening emergency	Call 999.	Do not wait for clinical triage or a practice callback.
Same-day clinical help	Call 0345 337 9933 and use the appointment/general-enquiry route.	The practice asks patients with on-the-day clinical needs to contact from 8:00am.
A clinical-triage request	Use the practice clinical-triage route and explain the reason clearly.	Requests are handled from 8:00am–5:30pm Monday to Friday, subject to finite daily capacity.
A home visit	Call Option 1 or use the current online home-visit pilot.	Submit before 9:45am. Requests are clinically triaged.
A routine enquiry or blood appointment	Call the main practice number.	The practice asks patients to make routine enquiries from 11:00am onwards.
A laboratory result	Call 0345 337 9933 and choose Option 3.	Results requests are directed to the line after 2:00pm.
A repeat prescription	Use Patient Services, the prescription box, your pharmacy or 01261 819107.	Allow up to three working days.
Urgent minor-injury help	Call NHS 24 on 111.	The practice says 111 decides the appropriate Minor Injuries Unit; the GP practice cannot make that MIU referral itself.

Macduff Medical Practice opening hours

Day	Normal opening	Additional detail
Monday	8:00am–6:00pm	Normal weekday opening.
Tuesday	8:00am–6:00pm	Pre-booked evening GP appointments operate separately after normal hours.
Wednesday	8:00am–6:00pm	Normal weekday opening.
Thursday	8:00am–6:00pm	Normal weekday opening.
Friday	8:00am–6:00pm	Plan prescriptions before weekends and public holidays.
Saturday	Closed	Use NHS 24 for urgent out-of-hours care.
Sunday	Closed	Use NHS 24 for urgent out-of-hours care.

Upcoming closure: the current practice calendar lists Monday 28 September 2026 as its next public-holiday closure. For an urgent healthcare problem during the closure, call NHS 24 on 111.

Official opening times and closure calendar NHS 24 practice listing

Clinical Triage: requests are prioritised by medical need

The practice operates clinical triage rather than simply giving appointments in the order that telephone calls arrive. Its newer appointment guidance states that Clinical Triage requests can be made from 8:00am to 5:30pm Monday to Friday.

Explain why you need help.
The practice specifically asks patients to give the reason for the request and enough information for the clinician to prepare for the consultation.

Keep your telephone available.
Clinical callbacks begin early in the day and continue throughout the working day. The practice says it cannot guarantee an exact callback time.

Do not assume queue position equals clinical priority.
The practice says requests are checked according to clinical need, and more pressing cases can enter the system throughout the day.

Follow the route chosen by the clinical team.
A callback can lead to advice, a surgery consultation, another clinician or another NHS service depending on the problem.

Daily capacity is finite. The practice warns that clinical capacity can be reached earlier on some days. It may use a daily waiting list where possible, but same-day access cannot be treated as unlimited.

Consultation length: the current booking guidance says consultations normally last up to 15 minutes and the practice cannot guarantee a specific preferred clinician.

Official appointment guidance How Macduff Clinical Triage works

Tuesday evening appointments: two related services

The official site currently describes both established extended hours and a newer online-booking pilot. They should not be confused with ordinary all-patient opening after 6:00pm.

Extended-hours GP sessions

The practice lists Tuesday GP sessions from 5:30pm, with published clinics extending to 8:00pm or 8:30pm depending on the GP. These appointments are offered at patient contact or when a Clinical Administrator has been directed to book a routine GP appointment.

Vision online-booking pilot

Introduced in May 2026, this pilot releases a limited number of face-to-face and telephone appointments through Vision Online Patient Services, usually on Tuesdays between 5:30pm and 7:45pm. Availability varies with clinician capacity.

Evening online-booking pilot Extended-hours information

When should you phone Macduff Medical Practice?

The practice has published a practical telephone schedule to reduce pressure on the 8:00am clinical rush.

Time	Best use
From 8:00am	On-the-day clinical-treatment requests.
8:00am–9:45am	Home-visit requests.
From 11:00am	Routine enquiries and bookings such as bloods or dressings.
From 2:00pm	Laboratory test-result enquiries.

Busy periods: the practice tells newly registered patients that 8:00am–10:30am is one of its busiest telephone periods, with Mondays and Tuesdays typically its busiest days.

Home visits: request before 9:45am

Home visits are intended for patients whose clinical condition means they need to be assessed at home. Macduff says requests must be made before 9:45am.

Use telephone Option 1 or the current online pilot.
The usual home-visit criteria apply whichever route you use.

Leave a telephone number you can answer.
The GP may call before a visit is approved, and the practice warns that its calls can appear as “No Caller ID”.

Expect clinical triage.
Every request is assessed to decide whether a home visit is appropriate.

The visitor may not be a GP.
The practice says home visits are normally carried out by Advanced Nurse Practitioners or Emergency Care Practitioners.

Transport difficulty alone does not automatically qualify for a home visit. The practice points patients with transport needs towards NHS Grampian support and asks mobile patients, including people using walking aids, wheelchairs or scooters, to attend the surgery where clinically appropriate.

Official home-visit guidance

Repeat prescriptions: four useful ordering routes

The practice says repeat prescriptions can take up to three working days to process. Patient Services is the preferred electronic route because requests feed directly into the clinical IT system.

Method	How it works
Vision / Patient Services	Preferred online route. Patients must first apply for online-services access and use the registration details issued by the practice.
Prescription request box	Mark the medicines needed on the repeat slip and put it in one of the two prescription boxes inside the practice foyer.
Community pharmacy	A pharmacy may be able to order and collect repeat medicines on your behalf. Contact your chosen pharmacy about its service.
Prescription line	Call 01261 819107 and clearly leave your name, date of birth, contact number and repeat medicines required.

The repeat-prescription answerphone is only for repeat-list medicines. The practice says other requests left on that line will be deleted. A new or “acute” medicine may require clinical review instead.

Hospital medication changes

If a hospital has changed your medicines, the practice asks you to provide the hospital medication information before your existing supply runs out. A GP or clinical pharmacist checks hospital requests before the practice issues the prescription. The practice says it aims to process these within three working days.

Official repeat-prescription guidance Vision Online Patient Services

Test results: use the results line after 2:00pm

The practice’s main telephone menu uses Option 3 for results after 2:00pm. The practice website also provides a Subject Access Request route if you want a copy of the result for your own records.

When does a result reach the record?

For copy requests, the practice asks patients to understand that results can take around 2–3 days to arrive from the laboratory and update electronically into the clinical record.

Need a copy rather than verbal information?

A copy can be requested using the practice’s Subject Access Request process. The practice says SARs are normally free unless a request is considered excessive and can legally take up to 28 days, although it tries to process them more quickly.

Clinical review comes first. The practice says clinicians decide whether a result means you need a review appointment. Do not treat a downloaded result as personalised medical advice.

Request a copy of a result

Register with Macduff Medical Practice

Macduff provides both online and paper registration routes. An application does not automatically guarantee acceptance; the practice considers its practice area and ability to provide contractual services such as home visits.

Check whether you will live in the area for more than three months.
NHS Scotland uses permanent GP registration for people staying longer than three months; shorter stays may use temporary-resident arrangements.

Complete the practice’s online registration form or use paper forms.
The practice says online registration is quicker, while paper forms can be completed at the surgery.

Complete the practice’s new-patient process.
The practice says online registration is completed at the surgery when the patient attends a new-patient check using one of its surgery pods.

Know the national rule about ID.
The Macduff page advises bringing documents, but NHS Inform’s current Scotland-wide guidance says identity and address information are recommended to help match records and that registration should not be delayed or refused simply because you cannot provide ID or proof of address.

Overseas visitors: Macduff’s registration page states that a person does not need to be “ordinarily resident” to access NHS primary care in Scotland and overseas visitors can register for GP primary care on the same basis, although secondary-care charging rules are different.

Macduff registration information Macduff online new-patient form Current NHS Inform registration rights

Fit notes: first seven days are self-certification

Situation	Current guidance
Ill for 7 calendar days or less	You normally self-certify and do not need a fit note from the practice.
Ill for more than 7 days	A fit note may be required for your employer or benefit claim.
Who can issue one?	The practice says an appropriate doctor, nurse, physiotherapist, occupational therapist or pharmacist involved in your care may issue a fit note after assessment.
Hospital treatment caused the absence	The hospital team responsible for the treatment should provide the fit note where appropriate.

Official Macduff fit-note guidance

Useful services beyond a standard GP appointment

The practice works with wider NHS Grampian and Aberdeenshire services, so the right first professional is not always a GP.

First Contact Practitioner

Patients with suitable musculoskeletal problems can be booked directly with an experienced physiotherapist through reception.

Chronic-disease reviews

The practice uses annual care-and-support planning for conditions including asthma, COPD, diabetes, heart disease, kidney disease and hypertension.

Virtual Community Ward

The practice runs a daily multidisciplinary Virtual Community Ward for selected patients at risk of an unplanned hospital admission.

Community pharmacy

A pharmacist may be the right first contact for medicine advice and some common conditions.

Minor injuries

For cuts needing stitches, suspected fractures, sprains or minor burns, the practice directs patients to NHS 24 on 111 for the appropriate Minor Injuries Unit.

Chalmers Hospital links

The practice works closely with Chalmers Hospital in Banff, but the practice warns that local MIU availability can vary, which is why 111 should be used for current routing.

Communication accessibility and support

Macduff Medical Practice publishes an Accessible Information Standard and asks patients to tell staff about communication needs.

Alternative formats

The practice lists support including:

large print;
Braille;
Easy Read;
email;
British Sign Language;
audio information.

Support at appointments

If a visual impairment, hearing impairment or another disability affects communication, tell the practice what support you need before the appointment where possible.

Physical facilities: the current official pages reviewed for this article did not provide enough clear, current detail to safely list specific disabled parking spaces or step-free routes. If a physical facility is essential, confirm it with reception before travelling.

Accessible-information policy

Complaints: Macduff uses the NHS Scotland two-stage process

The practice’s complaints policy was updated in July 2026 and explains how concerns can be raised in person, by telephone, in writing or by email.

Stage 1 — early local resolution

The practice aims to resolve suitable complaints within five working days. This may involve an explanation, apology or immediate corrective action.

Stage 2 — investigation

More complex or unresolved complaints are acknowledged within three working days and should receive a full response within 20 working days, unless a longer timescale is agreed.

What to include

your full name and contact details;
what happened;
when and where it happened;
the details of another patient if you are complaining on their behalf;
what outcome you would like.

Complaint time limit: the practice says a complaint should normally be made within six months of the event, or within six months of discovering a reason to complain, and normally no later than 12 months after the event. Exceptional circumstances can be considered.

Official complaints policy Submit a complaint

Why Macduff Medical Practice does not have a CQC GP rating

Macduff Medical Practice is in Scotland and contracts with NHS Grampian. The Care Quality Commission is the regulator used for health and social care services in England, so an English CQC GP rating should not be attached to this Scottish practice.

No CQC rating is not a negative rating. It means the English CQC system does not apply to this NHS Scotland GP practice. For current practice information use Macduff Medical Practice, NHS Grampian, NHS 24 and NHS Inform sources.

Map: Macduff Medical Practice is at Banff Health Centre

Macduff Medical Practice
Banff Health Centre
Fife Street
Banff
AB45 1JD

Map provided for location and directions only. MedicalPracticeUK.org is not Macduff Medical Practice or NHS Grampian.

Name versus address: the practice is called Macduff Medical Practice, but its official postal address is at Banff Health Centre in Banff. Use the full Fife Street, AB45 1JD address for maps and drivers.

What to do when the practice is closed

Situation	Appropriate route
Life or limb-threatening emergency	Call 999.
Urgent medical problem that is not life-threatening	Call NHS 24 on 111.
Minor injury that may need an MIU	Call 111. The practice says NHS 24 determines the appropriate Minor Injuries Unit and current availability.
Routine appointment or admin request	Use the practice route during normal opening hours.

NHS 24 Scotland NHS Inform

Official sources used

Last verified: 21 September 2026. The next published practice closure is Monday 28 September 2026. Appointment capacity, extended-hour availability, registration arrangements and local service routing can change, so use the official practice and NHS Scotland links above for an action you are taking now.

Macduff Medical Practice FAQs

Where is Macduff Medical Practice?

Macduff Medical Practice is based at Banff Health Centre, Fife Street, Banff, AB45 1JD. Despite the practice name, the official postal address is in Banff rather than Macduff.

What is the Macduff Medical Practice phone number?

The main practice number is 0345 337 9933. Option 1 is used for home visits, Option 2 for appointments and general enquiries, and Option 3 for results after 2:00pm. The separate repeat-prescription line is 01261 819107.

What are Macduff Medical Practice opening hours?

Normal opening hours are Monday to Friday from 8:00am to 6:00pm, with Saturday and Sunday closed. Pre-booked Tuesday evening appointments operate separately from normal opening hours.

How do I request a GP appointment?

The practice uses Clinical Triage. Appointment requests can be made from 8:00am to 5:30pm Monday to Friday. Explain why you need help and provide enough information for the clinician. Requests are prioritised according to clinical need rather than simply the order in which people called.

Can I book an evening appointment online?

Yes, a limited pilot introduced in May 2026 allows registered patients to book some Tuesday evening telephone or face-to-face appointments through Vision Online Patient Services. The pilot appointments are typically between 5:30pm and 7:45pm and availability depends on clinician capacity.

How do I request a home visit?

Use telephone Option 1 or the current online home-visit pilot and submit the request before 9:45am. The request is clinically triaged. The practice says home visits are usually carried out by an Advanced Nurse Practitioner or Emergency Care Practitioner rather than a GP.

How long do repeat prescriptions take?

Macduff Medical Practice says repeat prescriptions can take up to three working days. Patient Services is the preferred electronic route, but patients can also use the prescription boxes, an eligible pharmacy ordering service or the dedicated prescription line on 01261 819107.

When should I call for test results?

The practice directs laboratory result enquiries to telephone Option 3 after 2:00pm. If you need a copy of a result rather than verbal information, the practice also provides a Subject Access Request process.

What is the next Macduff Medical Practice closure?

The current official public-holiday calendar lists Monday 28 September 2026 as the next practice closure. For urgent medical help that is not life-threatening while the practice is closed, call NHS 24 on 111.

Does Macduff Medical Practice have a CQC rating?

No English CQC GP rating should be applied to Macduff Medical Practice. The practice is in Scotland and contracts with NHS Grampian. CQC regulates health and social care services in England, so current information for Macduff should be checked through the practice, NHS Grampian, NHS 24 and NHS Inform.

Independent information notice: MedicalPracticeUK.org is not Macduff Medical Practice, NHS Grampian, NHS 24, NHS Inform or any healthcare regulator. This is an independent patient-information guide. Clinical capacity, Tuesday evening appointments, registration arrangements, public-holiday closures and prescription services can change. Use the official sources above before relying on a changeable detail for an immediate healthcare request.

Macduff Medical Practice Call 0345 337 9933