Emergency first: This is an independent patient guide, not NHS Scotland, NHS 24, River Dee Medical Group or Torry Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury or someone not responding. In Scotland, if urgent but not life-threatening, call NHS 24 on 111.
Aberdeen NHS Scotland GP guide
Torry Medical Practice: appointments, phone hours, prescriptions, registration and NHS 24 help
Torry Medical Practice is an NHS Scotland GP surgery at Oscar Road, Torry, Aberdeen AB11 8ER. This guide turns the official pages into practical patient actions: when to call, what number to use, how to order medicines, how to register, how to get results, and when pharmacy, NHS 24 or 999 is the better route.
Need care?
Phone window08:30–13:00 and 14:00–17:00
Prescription line01224 230222 · allow 2 working days
✓Right NHS route
Main reception phone
Use reception for: appointment requests, urgent triage, home visit questions, registration help, test result routing, access needs, forms, fit-note questions, clinic booking and advice about who you should see.
Current phone-line window: 08:30–13:00 and 14:00–17:00. Reception lines are closed 13:00–14:00 daily except emergency calls.
Address for maps, forms and drivers
Torry Medical Practice
Oscar Road
Torry
Aberdeen
AB11 8ER
Prescription line: 01224 230222
Out of hours: NHS 24 on 111
Reception
0345 337 9977
Prescription line
01224 230222
Address
Oscar Road, AB11 8ER
Out of hours
NHS 24: 111
Fast answer: Torry Medical Practice is at Oscar Road, Torry, Aberdeen AB11 8ER. Main phone: 0345 337 9977. Normal website opening hours are Monday to Friday 8:00am–6:00pm, Saturday/Sunday closed. From 28 July 2025, the practice says phone lines run 08:30–13:00 and 14:00–17:00. For repeat prescriptions, use the 24-hour line 01224 230222 and allow two full working days for collection.
Start here: what do you need today?
Use this task table before calling or travelling. It gives the safest route first and puts the official action link beside the practical step.
| I need… | Do this | Clickable action |
|---|---|---|
| Life-threatening emergency | Call 999 now. Do not wait for GP reception. | Call 999 |
| Urgent help when GP/pharmacy closed | Call NHS 24 on 111. | Call NHS 24 |
| GP appointment | Phone reception during the published call windows. Do not turn up without an appointment. | Call reception |
| Repeat prescription | Use online services, pharmacy collection where arranged, or 24-hour prescription line. Allow two full working days. | Call prescription line |
| Register as a patient | Check practice boundary first. Complete online registration, then upload photo ID and proof of address. | Register with practice |
| Test result | Use the official test-results route or call reception during phone hours. Ask who requested the test. | Test result page |
| Minor illness / medicine advice | Use NHS Pharmacy First Scotland or speak to a local pharmacy before asking for a GP appointment if suitable. | Pharmacy First Scotland |
| Eye, dental or minor injury problem | Use optician, dentist, minor injuries unit or NHS 24 depending on symptoms. | Find local NHS service |
Important: the official contact page says not to turn up at the practice without an appointment. Phone first or follow the website advice.
Search-intent map: Torry Medical Practice patient questions
| Search phrase | What the patient wants | Direct answer |
|---|---|---|
| Torry Medical Practice | Official GP details. | Oscar Road, Torry, Aberdeen AB11 8ER. |
| Torry Medical Practice phone number | Call reception. | 0345 337 9977. |
| Torry Medical Practice phone line times | Know when calls are answered. | 08:30–13:00 and 14:00–17:00 from 28 July 2025; emergency calls only 13:00–14:00. |
| Torry Medical Practice appointments | Book GP/nurse help. | Phone first, use correct route, and consider Pharmacy First for minor ailments. |
| Torry Medical Practice prescriptions | Order medicine safely. | Prescription line 01224 230222; allow two full working days for collection. |
| Torry Medical Practice opening hours | Know when open. | Monday–Friday 8:00am–6:00pm; weekends closed. |
| Torry Medical Practice registration | Join the practice. | Must live within boundary; online registration plus photo ID and address proof upload. |
| Torry Medical Practice CQC | Find inspection/rating. | This is an NHS Scotland GP practice, so do not expect an England-style CQC profile. |
Opening hours and when to call
| Time / day | Official detail | Patient action |
|---|---|---|
| Monday–Friday opening | 8:00am–6:00pm. | Use for normal weekday access, but phone-line windows are narrower. |
| Phone lines from 28 July 2025 | 08:30–13:00 and 14:00–17:00. | Call inside these windows for routine reception access. |
| 13:00–14:00 daily | Reception lines closed; only emergency calls answered. | Do not chase routine admin/prescriptions in this hour. |
| Saturday/Sunday | Closed. | Use NHS 24 111 if urgent but not life-threatening. Use 999 for emergencies. |
| Extended opening | Official page lists pre-bookable Tuesday 7:30am nurse and Friday 7:30am GP appointments. | Ask reception; some services cannot be done during extended hours. |
| Public holidays | Check the official holiday/closure notice. | Order medicines early before holiday closures. |
Best call tip: if it is routine, avoid the first minutes after lines open and avoid 12:45–13:00. For results, prescriptions and admin, have your details ready before calling.
Appointments: phone-first route and what to say
1
Check danger signs first.
Call 999 for serious or life-threatening symptoms. Use NHS 24 on 111 when urgent and GP/pharmacy are closed.
Call 999 for serious or life-threatening symptoms. Use NHS 24 on 111 when urgent and GP/pharmacy are closed.
2
Phone first.
The practice website says not to turn up without an appointment. Phone reception or follow the website advice.
The practice website says not to turn up without an appointment. Phone reception or follow the website advice.
3
Use the right call window.
Phone reception between 08:30–13:00 or 14:00–17:00. Routine calls are not handled during the 13:00–14:00 closure.
Phone reception between 08:30–13:00 or 14:00–17:00. Routine calls are not handled during the 13:00–14:00 closure.
4
Say the main problem first.
Give one clear reason, when it started, whether it is worsening, what you tried, and whether you need same-day help.
Give one clear reason, when it started, whether it is worsening, what you tried, and whether you need same-day help.
5
Ask if pharmacy, nurse, GP, physiotherapy or another route is better.
The homepage says going directly to the person with the right skills can speed recovery and help NHS services run efficiently.
The homepage says going directly to the person with the right skills can speed recovery and help NHS services run efficiently.
6
Extended-hours appointment?
Ask reception if a Tuesday 7:30am nurse or Friday 7:30am GP appointment is suitable. The extended-hours page says some services, such as blood tests, smear tests, dressings, chronic disease reviews and intimate exams needing a chaperone, are not available in those slots.
Ask reception if a Tuesday 7:30am nurse or Friday 7:30am GP appointment is suitable. The extended-hours page says some services, such as blood tests, smear tests, dressings, chronic disease reviews and intimate exams needing a chaperone, are not available in those slots.
Phone script for reception
Hello, my name is [name]. Date of birth: [date]. I am registered at Torry Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. Is this best for GP, nurse, pharmacist, optician, dentist, minor injuries, NHS 24 or 999?
Repeat prescriptions: 24-hour line, two working days and pharmacy help
| Prescription issue | What to do | Avoid this mistake |
|---|---|---|
| Routine repeat medicine | Use the 24-hour prescription line on 01224 230222, online service if registered, written request, or pharmacy ordering/collection service where arranged. | Do not leave an unclear message. Say name, date of birth, medicine name, strength, quantity if needed and preferred collection route. |
| Processing time | Allow two full working days for collection. | Do not count weekends, public holidays, pharmacy dispensing delay or medication-review blocks as instant time. |
| Using a pharmacy collection service | Ask the pharmacy of your choice if they can collect/order medication on your behalf. | Do not assume the service is active until the pharmacy confirms it. |
| Hospital changed medication | After hospital discharge, contact the surgery before the hospital supply runs out. Written specialist information may be needed before GP prescribing. | Do not wait until the seven-day hospital supply is finished. |
| Medication review due | Attend when the practice asks you to come for review or blood tests. | Ignoring review requests can delay repeat medicine. |
| Fear of flying diazepam | The practice says its doctors do not prescribe diazepam for fear of flying. | Consider proper fear-of-flying courses listed by the practice instead. |
| Temporary outside practice area | The practice says it cannot send prescriptions by post/email/fax if you are away from the area; register temporarily elsewhere or ask local pharmacy if appropriate. | Plan travel medication before leaving Aberdeen. |
Medicine planning tip: order when you still have at least 5–7 days of medicine. That protects you from two working-day processing, weekends, holidays, pharmacy delays, unclear voicemail, hospital letter delays and medication reviews.
Test results: ask the right owner of the result
| Question | Practical answer | Best action |
|---|---|---|
| GP ordered the test | Ask Torry Medical Practice through the official results route or reception phone window. | Have test date, type and symptoms ready. |
| Hospital ordered the test | The hospital/clinic that requested it is usually best placed to explain it. | Contact that department first if GP did not request it. |
| Someone else asking | Confidentiality applies. | Arrange permission before a carer/family member asks. |
| Not heard back | Do not assume every normal result is phoned out. | Use the results page or call reception if symptoms continue or you were told to check. |
| Need urgent result advice | Call reception in phone hours, or NHS 24/999 if urgent and closed. | Do not wait for routine admin if symptoms are dangerous. |
Good result query wording
I am asking about a [blood/urine/x-ray/swab/other] result from [date]. It was requested by [GP/hospital/clinic]. I still have [symptoms] / I was told to check whether action is needed. My best contact number is [number].
Register with Torry Medical Practice
1
Check boundary first.
The practice says patients can register if they live within the practice boundary. The northern boundary is the River Dee, and the Torry boundary is shown on the official page.
The practice says patients can register if they live within the practice boundary. The northern boundary is the River Dee, and the Torry boundary is shown on the official page.
2
Understand the local restriction.
The registration page says the health board currently has non-movement of patients already registered with a practice in the Torry boundary, so the practice may be unable to accept forms from patients already registered within that boundary.
The registration page says the health board currently has non-movement of patients already registered with a practice in the Torry boundary, so the practice may be unable to accept forms from patients already registered within that boundary.
3
Complete online registration.
The online form collects your details, basic medical history and preferences so the practice can begin providing care.
The online form collects your details, basic medical history and preferences so the practice can begin providing care.
4
Upload identity evidence.
The practice asks for one photo identity document and another document showing current address.
The practice asks for one photo identity document and another document showing current address.
5
If joining from outside the UK, bring records if possible.
The practice says it will not have access to notes from doctors outside the UK, so patients should contact previous doctors for copies.
The practice says it will not have access to notes from doctors outside the UK, so patients should contact previous doctors for copies.
6
Staying less than 3 months?
You can only permanently register if staying in the area for more than 3 months; use temporary services if appropriate.
You can only permanently register if staying in the area for more than 3 months; use temporary services if appropriate.
Medicine transfer tip: if you take regular medication, bring medicine boxes, a recent repeat list, pharmacy details and enough supply before switching practice. Medical records can take several weeks to arrive.
Online services: repeat prescriptions and proxy access
| Online task | Official rule | Patient tip |
|---|---|---|
| Repeat prescription online | Online services offered include ordering repeat prescriptions. | Check online status before going to pharmacy, especially if requesting an item not already on repeat. |
| Register for online access | The recommended method is online submission; ID evidence is required. Documentation may be issued within seven working days or more after verification. | Use an email address specific to the patient, not a shared email. |
| Each family member | Each family member needs separate login and password; service is for patients aged 16+. | Do not share login details. |
| Proxy access | Parents of children under 12 need a proxy access form; access can also be granted to a carer. | Use proxy form instead of logging in as someone else. |
| Misuse warning | Repeated needless messages, booking/cancelling repeatedly, DNA appointments and offensive messages can lead to warnings or online access removal. | Use online services carefully and cancel appointments early. |
Who should I see? Choose the right NHS service first
The practice homepage says going directly to the person with the appropriate skills can help speed recovery and keep NHS services running efficiently.
GP / practice team
New or complex symptoms, ongoing problems, medicines requiring review, referrals, diagnosis, serious concerns, results discussion or chronic-disease care.
Pharmacist
Medicine advice and many minor conditions through NHS Pharmacy First Scotland, including allergies, cough, cystitis in women, diarrhoea, earache, eczema, hay fever, impetigo, sore throat, UTI and more.
Optician
Sudden loss of vision, blurred vision, painful or red eyes. The practice homepage points eye problems to optician services.
Dentist
Urgent mouth or tooth problems should use dental routes, not GP reception.
Minor Injuries Unit
Minor injury, burn or fracture route when urgent injury care is needed but it is not a 999 emergency.
NHS 24 / 999
Call 111 when GP and local pharmacy are closed and you need urgent advice. Call 999 for serious or life-threatening illness or injury.
Clinics and services listed by Torry Medical Practice
Diabetes
Stroke
Heart
Asthma
COPD / chest problems
Blood pressure
Epilepsy
Family planning
Sexual health
Cervical screening
Minor surgery
Vaccinations
Lifestyle advice
Blood samples
LARC clinic
Appointment shortcut: tell reception the exact clinic type you need. “Blood pressure review,” “asthma review,” “smear test,” “contraception implant/coil,” “blood sample,” or “minor surgery query” is more useful than saying “I need a GP.”
Sick / fit note route
| Situation | Best route | What to include |
|---|---|---|
| Off work 7 days or less | Usually self-certify through employer/GOV.UK route. | Use exact calendar dates. |
| More than 7 days | Contact the practice using the official fit-note route or reception. | Condition, start date, work role, restrictions and employer deadline. |
| Hospital treatment | Ask the hospital team for a fit note for the expected recovery period. | Do not wait for GP if hospital is managing the condition. |
| Private certificate | Ask reception whether private charge applies. | Check before requesting non-NHS letters. |
Access, parking and local arrival tips
The official pages clearly publish the address, directions link and phone number, but detailed parking, wheelchair, hearing-loop or toilet facilities were not clearly listed in the public pages checked. If access matters for your visit, call before travelling.
Map
Use exact address
Send “Torry Medical Practice, Oscar Road, Torry, Aberdeen AB11 8ER” to a taxi, relative or carer.
Call
Do not attend without appointment
The official contact page says to phone first or follow the website advice.
Access
Mobility or communication need
Call ahead if you need wheelchair help, interpreter support, hearing support, carer access or extra time.
Time
Local timing tip
Avoid routine visits during the 13:00–14:00 phone closure and allow extra time around school/work traffic periods in Torry/Aberdeen.
Access request script
Hello, I have an appointment or need to attend Torry Medical Practice. I need help with [wheelchair access / interpreter / hearing support / carer support / parking question]. Can this be added to my appointment note before I travel?
Map and directions
Address: Torry Medical Practice, Oscar Road, Torry, Aberdeen, AB11 8ER. Use this map for travel planning only; check phone hours, appointment status and closure notices before travelling.
Before leaving
Check appointment time, phone-line window, clinician type, medicine list, letters, samples, forms, ID/proof for registration and access needs.
For a driver/carer
Send: Torry Medical Practice, Oscar Road, Torry, Aberdeen AB11 8ER. Reception: 0345 337 9977.
When Torry Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | Call NHS 24 on 111 | Too unwell to wait, urgent advice when GP/pharmacy are closed, unsure where to go. |
| Minor illness or medicine advice | Pharmacy / NHS Pharmacy First Scotland. | Cough, sore throat, cystitis in women, allergies, diarrhoea, earache, eczema, minor skin issues and medicine questions. |
| Minor injury, burn or fracture | Minor Injuries Unit / NHS 24 advice. | Use 999 if serious injury or dangerous symptoms. |
| Routine prescription | Online/pharmacy/24-hour prescription line/practice route. | Routine repeats that can wait for normal processing. |
| Routine admin | Call during reception phone hours. | Registration, fit notes, non-urgent results, forms, routine appointment planning. |
Official action links used
Use these after reading the task route above, so you land on the correct official page or service.
Official Torry Medical Practice website · Contact and address · Telephone numbers · Appointments · Extended opening hours · Repeat prescriptions · Test results · Register as new patient · Online services · Clinics · Sick/Fit note · NHS 24 · NHS inform
Torry Medical Practice FAQs
What is Torry Medical Practice phone number?
The main reception phone number is 0345 337 9977. The repeat prescription line is 01224 230222. For out-of-hours urgent help in Scotland, call NHS 24 on 111.
Where is Torry Medical Practice?
Torry Medical Practice is at Oscar Road, Torry, Aberdeen, AB11 8ER.
What are Torry Medical Practice opening hours?
The official website lists Monday to Friday 8:00am to 6:00pm, with Saturday and Sunday closed.
When can I call the surgery?
The practice says that from Monday 28 July 2025, phone-line times are 08:30–13:00 and 14:00–17:00. Reception lines are closed from 13:00 to 14:00 daily, except emergency calls.
Can I turn up without an appointment?
No. The official contact page says not to turn up at the practice without an appointment. Phone first or follow the advice on the website.
How do I book an appointment?
Phone reception on 0345 337 9977 during the published phone-line times and explain the main problem clearly. Ask whether GP, nurse, pharmacist, optician, dentist, minor injuries, NHS 24 or 999 is the best route.
Does Torry Medical Practice have extended hours?
The official extended-hours page says pre-bookable appointments may be available on Tuesday morning at 7:30am for nurse appointments and Friday morning at 7:30am for GP appointments. Some services are not suitable for extended hours, such as blood tests, smear tests, intimate exams needing chaperone, chronic disease reviews, dressings and ear syringing.
How do I order repeat prescriptions?
Use online services if registered, a pharmacy ordering/collection service where arranged, written request, or the 24-hour prescription line on 01224 230222. Leave a clear message and allow two full working days for collection.
Can a pharmacy help with minor conditions?
Yes. The practice points patients to NHS Pharmacy First Scotland. Community pharmacists can advise and treat several common conditions for eligible patients registered with a Scottish GP or living in Scotland.
Can Torry Medical Practice prescribe diazepam for fear of flying?
The official repeat-prescription page says the doctors have decided not to prescribe diazepam for fear of flying and suggests proper fear-of-flying courses instead.
How do I get test results?
Use the official test-results route or call reception during phone hours. Have the test date, test type and who requested it ready. If a hospital clinic requested the test, contact that hospital/clinic first.
How do I register with Torry Medical Practice?
You need to live within the practice boundary. The official page asks patients to complete online registration and upload photo ID plus proof of current address. Medical records may take several weeks to arrive.
Can anyone living nearby register?
The practice says there are no restrictions as long as patients live within the boundary, but it also warns about current health-board non-movement restrictions for patients already registered with a practice within the Torry boundary. Check the official registration page before submitting forms.
What clinics does Torry Medical Practice list?
The practice lists clinics for diabetes, stroke, heart, asthma, COPD/chest problems, blood pressure, epilepsy, family planning, sexual health, cervical screening, minor surgery, vaccinations, lifestyle advice, blood samples and LARC.
What should I do when Torry Medical Practice is closed?
Call NHS 24 on 111 for urgent medical advice that is not life-threatening. Call 999 for serious or life-threatening illness or injury.
Is there a CQC rating for Torry Medical Practice?
CQC is the England regulator. Torry Medical Practice is in Aberdeen, Scotland, so patients should rely on official NHS Scotland, NHS Grampian / River Dee Medical Group and NHS 24 routes rather than looking for an England-style CQC GP profile.
Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, NHS 24, NHS inform, River Dee Medical Group or Torry Medical Practice. This guide is for general patient information only. Phone numbers, phone-line windows, appointment routes, prescription processing, registration rules, boundary restrictions, clinic availability, test-result routes, access details, public holidays and services can change. Always confirm important details with the official practice website, NHS 24, NHS inform or the surgery before relying on them.
Torry Medical Practice
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