Emergency first: This is an independent patient guide, not the NHS and not Three Villages Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, acute confusion, serious injury, serious self-harm risk, or someone not responding. For urgent help that is not life-threatening and the surgery is closed, use NHS 111 online or call 111.
Stourbridge NHS GP action guide
Three Villages Medical Practice: appointments, prescriptions, results, Saturday access and patient-led ordering
Three Villages Medical Practice is an NHS GP surgery at Stourbridge Health and Social Care Centre on John Corbett Drive. This guide gives the exact patient route for same-day help, routine nurse appointments, repeat prescriptions, test results, fit notes, registration, clinics, disabled access, CQC details and what to do when closed.
Need care?
Online form or phoneSame-day clinician, nurse/HCA, admin, results or prescriptions.
✓Right route chosen
Main reception phone
Use this number for: urgent appointment help, nurse/HCA appointment requests, home visit requests before 11am, prescription support if you cannot use online routes, test-result questions, registration eligibility, interpreter needs, disabled access questions, or if you are unsure whether GP, nurse, pharmacy, NHS 111 or 999 is right.
Official practice address
Three Villages Medical Practice
Stourbridge Health and Social Care Centre
John Corbett Drive
Stourbridge
DY8 4HZ
Use the practice/NHS address for maps and patient actions. CQC shows older/different profile details because of a provider-change warning, so do not use CQC contact details for routine patient access.
Open directionsPhone
01384 987740
Address
John Corbett Drive, DY8 4HZ
NHS code
M87005
CQC
Overall Good
Fast answer: Three Villages Medical Practice is at Stourbridge Health and Social Care Centre, John Corbett Drive, Stourbridge, DY8 4HZ. Phone 01384 987740. For urgent same-day help, use the official clinician appointment form or call during opening times. For nurse/HCA appointments up to 4 weeks ahead, use the nurse/HCA form or phone. Repeat prescriptions should be ordered through NHS App/NHS account, Patient Access, paper drop box or pharmacy route; phone/front-counter requests are not normally accepted.
Search-intent map: what people mean by “Three Villages Medical Practice”
Different searches need different answers. This page covers the real patient jobs behind the keyword.
three villages medical practice
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three villages CQC
John Corbett Drive GP
Stourbridge Health Centre GP
three villages Saturday appointments
three villages online forms
| Search phrase | What the patient needs | Direct answer |
|---|---|---|
| Phone number | Call reception quickly. | 01384 987740. |
| Address | Know where to travel. | Stourbridge Health and Social Care Centre, John Corbett Drive, Stourbridge, DY8 4HZ. |
| Appointments | Know online vs phone route. | Use online forms or phone. Urgent clinician forms are responded to same working day during opening times. |
| Prescriptions | Order medicine safely. | Use NHS App/NHS account, Patient Access, paper drop, prescription box or pharmacy route. No routine phone/front-counter requests. |
| Test results | Know when and how to chase. | Use online/Patient Access/NHS account or phone in the afternoon. Blood results usually need 7 days. |
| Saturday appointments | Know if walk-in is available. | Saturday enhanced access is pre-booked only and cannot deal with other queries. |
| CQC | Check quality rating. | CQC lists Overall Good, but shows provider-change/older profile details. |
Decision hub: GP, nurse, HCA, pharmacy, FCP, NHS 111 or 999?
Choose the correct route before submitting a form, phoning at the busiest time or travelling to the surgery.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, serious self-harm risk, acute confusion or not responding.
Use clinician appointment form
For urgent same-day medical help Monday to Friday during opening times. Give one clear problem and mention red flags, frailty, pregnancy, child concern or worsening symptoms.
Use nurse/HCA route
For blood pressure, blood tests if arranged, cervical smear, dressings, injections, immunisations, ear checks, weight monitoring and long-term condition reviews.
Use pharmacy first
For many minor illnesses and medicine questions. Pharmacists can advise on coughs, colds, sore throats, tummy trouble, aches, pains and non-prescription medicine.
Use First Contact Practitioner
For many joint, bone, muscle or tendon problems. The practice says the triage team can book patients directly with the in-house First Contact Orthopaedic Practitioner.
Use NHS 111 when closed
NHS 111 online is for people aged 5 and over. Call 111 for a child under 5 or if online is not suitable. Call 999 for emergencies.
Opening times and Saturday enhanced access
| Time / day | Official patient meaning | Practical tip |
|---|---|---|
| Monday to Friday | 8am to 6:30pm for online consultations, walk-in and telephone enquiries. | Use online forms if possible, especially during busy morning phone periods. |
| Saturday morning | Enhanced access from 8am to 1pm is pre-booked only. | Do not attend or phone expecting routine reception queries to be handled on Saturday. |
| Sunday | Closed. | Use NHS 111 for urgent non-emergency help. |
| Evening/weekend non-urgent access | Part of Brierley Hill and Amblecote Primary Care Network enhanced access. | Your appointment may be with another participating local practice. |
| Christmas / New Year | Practice says closed Christmas Day, Boxing Day and New Year’s Day; other days open as usual unless updated. | Check current closure news and order medicines early. |
| Current NHS status | NHS pages may show “currently closed” outside open hours. | That normally reflects live time of day, not permanent closure. |
Saturday warning: the practice says Saturday morning access is for pre-booked appointments and cannot deal with other queries. Use weekday opening hours for forms, prescriptions, results and admin.
Appointments: exact route for urgent, routine and nurse/HCA care
1
Check danger signs first.
Use 999 for life-threatening medical or mental health emergency. Use 111 if urgent but not life-threatening and the practice is closed.
Use 999 for life-threatening medical or mental health emergency. Use 111 if urgent but not life-threatening and the practice is closed.
2
For urgent appointment today, use clinician form or phone.
The practice says urgent appointment requests for today can be made by clinician form or by phoning 01384 987740 during opening times.
The practice says urgent appointment requests for today can be made by clinician form or by phoning 01384 987740 during opening times.
3
For nurse/HCA up to 4 weeks ahead, use nurse/HCA form or phone.
This is better for blood pressure, bloods, dressings, cervical screening, injections, immunisations and reviews.
This is better for blood pressure, bloods, dressings, cervical screening, injections, immunisations and reviews.
4
Give a brief reason.
Reception staff are care-navigation trained and bound by confidentiality. A brief reason helps route you to the correct professional.
Reception staff are care-navigation trained and bound by confidentiality. A brief reason helps route you to the correct professional.
5
One person, one problem.
Tell the surgery if more than one family member needs to be seen or if you have more than one problem, so the right time can be allocated.
Tell the surgery if more than one family member needs to be seen or if you have more than one problem, so the right time can be allocated.
6
Do not arrive late.
The practice says if you are more than 10 minutes late, you may not be seen and may be marked as Did Not Attend.
The practice says if you are more than 10 minutes late, you may not be seen and may be marked as Did Not Attend.
Phone or online-form script
Hello, my name is [name]. Date of birth: [date]. I am registered at Three Villages Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. Is this best for GP, nurse, HCA, pharmacist, First Contact Practitioner, NHS 111 or 999?
Jess’s Rule: the practice says if you come back three times with the same unresolved symptom or concern, they will pause, review and rethink. If you have repeatedly attended for the same issue, say this clearly in your request.
Repeat prescriptions: patient-led ordering and safe timing
Three Villages says it is supporting patient-led ordering from 1 June 2026. Patients are encouraged to request their own repeat medicines, preferably using the NHS App.
App
NHS App / NHS account
Preferred route for patient-led ordering. Check medicine name, dose, quantity and nominated pharmacy before submitting.
PA
Patient Access
Use your GP online system if already set up. This may show repeat items and review dates.
Box
Paper request / drop box
Use written medication information or prescription slip and put it in the ground-floor prescription box or waiting-room prescription box.
Ph
Community pharmacy
Ask your pharmacy to request medication on your behalf where they offer that service. Pharmacy right-hand slips may not always be provided.
| Prescription issue | What to do | Avoid this mistake |
|---|---|---|
| Routine repeat | Order using NHS App/NHS account, Patient Access, paper request, prescription box or pharmacy route. | Do not phone or ask at the front counter unless housebound and unable to use other routes. |
| When to request | Request around 7 days before medication is due. | Do not order too early, before 7 days from due date. |
| Practice processing | Allow minimum 2 working days for doctor review/signature. | This is not instant pharmacy collection. |
| Pharmacy processing | Allow at least another 24 hours for pharmacy processing. | Check nominated pharmacy before chasing. |
| Medication review due | Book appropriate review with pharmacist, doctor, nurse practitioner or practice nurse. | Ignoring review dates can delay future prescriptions. |
| Medicine question | Use prescription-question form or speak with a local pharmacist. | Do not use urgent appointment for routine medicine instructions. |
| Old medicine | Return unused medicines to a pharmacy. | Do not put medicine in household bin or flush it. |
Medicine planning tip: request when you still have enough supply for practice processing, pharmacy processing, weekends, bank holidays and medication-review delays.
Test results: waiting times, hospital tests and confidentiality
| Result type / question | Official timescale or rule | Best patient action |
|---|---|---|
| How to check results | NHS account/NHS App, online test-result request form, Patient Access or phone in the afternoon Monday–Friday. | Use online first if already set up. |
| Blood tests | 7 days. | Do not chase too early unless symptoms worsen. |
| X-rays | 2 weeks. | If hospital requested it, contact the hospital team. |
| Ultrasound | 2 weeks. | Ask who requested the scan before chasing GP. |
| CT or MRI | 2 weeks. | Hospital/consultant results may not automatically reach GP. |
| ECG | 1 week. | Ask if clinician review is needed. |
| Urine / swab infection | 1 week. | Seek advice sooner if symptoms worsen. |
| Nail clippings | 8 weeks. | These take much longer than routine bloods. |
| Smear results | 2–8 weeks; cervical screening team writes directly. | Follow screening letter instructions. |
| Someone else asking | Results only released to patient unless permission exists or the patient cannot understand results. | Arrange consent before a family member/carer phones. |
Result responsibility tip: if a hospital consultant arranged the test, phone the hospital consultant’s secretary. The practice says hospital-requested results do not automatically get forwarded to GPs.
Sick notes / fit notes: 7-day rule
| Situation | Rule | Action |
|---|---|---|
| Off sick 7 days or less | Employer should not ask for GP medical evidence. | Use self-certification when you return to work. |
| Off sick more than 7 days | Request a sick note through the practice route. | Give exact dates and condition details. |
| Hospital treatment | Hospital doctor can often issue fit note. | Ask hospital team before asking GP. |
| Need extension | Use fit-note request route, not urgent appointment unless medically urgent. | State current note end date and return-to-work plan. |
Home visits: request before 11am and only when medically unable to attend
| Home visit point | Official meaning | What to say |
|---|---|---|
| Request timing | Request before 11am where possible. | Call early and keep phone nearby. |
| Who is housebound? | Unable to leave home through physical or psychological illness. | Explain why the patient cannot attend surgery. |
| Who is not housebound? | Someone able to leave home with minimal assistance, such as for shops, dentist, hairdresser or social events. | Use surgery appointment if safely possible. |
| Transport problem | Transport problems are not accepted as a reason for home visit. | Ask about other appointment options. |
| Dementia patient | Family member needs to be present for any home visit. | Arrange carer/family availability before requesting. |
Register with Three Villages Medical Practice
1
Check catchment first.
The official page says to check you are in the catchment area before filling out a registration form.
The official page says to check you are in the catchment area before filling out a registration form.
2
Prepare your details.
Have name, address, current GP if any, NHS number if known, emergency contact, carer details, allergies, medicines, phone and email ready.
Have name, address, current GP if any, NHS number if known, emergency contact, carer details, allergies, medicines, phone and email ready.
3
NHS number helps but is not always essential.
The practice says it is helpful to have your NHS number and links to NHS “find your NHS number.”
The practice says it is helpful to have your NHS number and links to NHS “find your NHS number.”
4
Use online registration.
Complete the new patient registration form online once eligibility/catchment is checked.
Complete the new patient registration form online once eligibility/catchment is checked.
5
Ask eligibility questions early.
The practice says eligibility queries can be asked through the reception question form or by calling 01384 987740.
The practice says eligibility queries can be asked through the reception question form or by calling 01384 987740.
Repeat medicine warning: before switching GP, keep a photo of your medicine boxes and recent repeat slip. New registrations and records transfer can create prescription delays.
Clinics and services: use the right clinician
| Need | Official service route | What to prepare |
|---|---|---|
| Pregnancy / antenatal | Midwife booking appointment and ongoing pregnancy care at practice or hospital. | Ask early after positive pregnancy test. |
| Baby 6–8 week check | New babies and mothers invited for check-up. | Bring Red Book and vaccination questions. |
| Cervical smear | Practice nurses usually carry out smears; Saturday morning may be available. | Request a smear appointment specifically. |
| Contraception | Oral contraceptives, injectable contraception, sub-dermal implants, IUDs and emergency contraception advice. | Use contraception review form if advised. |
| Long-term condition review | Reviews usually take place in birth month; practice sends up to 2 reminders. | Attend blood/urine tests one week before review if required. |
| BP / weight monitoring | Waiting-room BP machine and weighing scale available during opening hours. | Record readings and bring to review. |
| Minor surgery | Joint injections and some skin/lump/bump issues may be managed in treatment room. | Discuss with doctor first for suitability. |
| Physiotherapy / MSK | Triage team can book directly with in-house First Contact Orthopaedic Practitioner. | Explain injury date, pain location, weakness/numbness and work impact. |
| Practice nurse | Baby immunisations, cervical smears, ear syringing, family planning, eligible flu/pneumo/shingles, suture removal, travel, dressings. | Ask for the exact nurse service when booking. |
| Healthcare assistant | BP checks, patient health checks, minor wound dressings, weight monitoring, ear checks/irrigation, memory assessment, long-term reviews. | Bring forms, readings and medication list. |
Parking, wheelchair access, hearing loop and translation
Access
Wheelchair and lift access
The surgery says it is accessible to wheelchair users, with disabled toilets and lift access.
P
Disabled parking
Parking spaces outside the building are reserved for patients displaying a disabled sticker.
Loop
Hearing loop
The surgery has a hearing loop. Tell reception when booking if you need hearing support.
Lang
Interpreter / translation
The practice can arrange interpretation and translation services for patients who do not speak English and for deaf patients.
Access request script
Hello, I have an appointment/request at Three Villages Medical Practice. I need help with [wheelchair access / disabled parking / lift access / hearing loop / interpreter / deaf support]. Can this be noted before I attend?
Referrals, private providers and self-referral shortcuts
| Referral need | Best route | Important note |
|---|---|---|
| Self-referral | Use local self-referral routes where available. | Listed areas include anxiety, carers, drugs/alcohol, exercise, maternity, podiatry, sexual health, sleep/insomnia, smoking cessation, young carers, youth counselling and weight management. |
| GP referral request | Use referral request form or phone 01384 987740. | Provide as much information as possible. |
| Track existing referral | Use track-a-referral form or phone. | Give date, hospital/service and what you are waiting for. |
| Private provider request | Read private provider guidance before asking GP. | Private providers are responsible for tests, urgent medication and specialist investigations they request. |
| Insurance / private forms | May be chargeable as non-NHS work. | Ask fee and timescale before submitting documents. |
CQC rating: Good, but check profile context
| CQC item | Official detail | How to explain it |
|---|---|---|
| Overall rating | Good. | Use for quality history, not live appointments. |
| Five key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All displayed CQC domains are Good. |
| Latest inspection | 10 October 2017; report published 13 December 2017. | Do not present as a fresh 2026 inspection. |
| Latest review note | 6 July 2023 review found no evidence to reassess rating at that stage. | Still check live CQC page before relying on status. |
| Provider-change warning | CQC page warns provider changed and shows older/different profile details. | Use official practice/NHS website for live phone/address actions. |
Map, directions and Stourbridge visit checklist
Address: Three Villages Medical Practice, Stourbridge Health and Social Care Centre, John Corbett Drive, Stourbridge, DY8 4HZ. Use the map for travel planning only. Confirm appointment route and opening details before leaving.
Before travelling
Check whether your request is GP, nurse, HCA, prescription, test result, home visit, fit note or admin. Bring appointment message, medicine list, hospital letters, forms and access notes.
If someone else drives
Send the full destination: Three Villages Medical Practice, Stourbridge Health and Social Care Centre, John Corbett Drive, Stourbridge, DY8 4HZ.
If mobility is difficult
Plan extra time for disabled parking, lift access, waiting room movement and interpreter/hearing-loop support if needed.
If attending Saturday
Attend only if you have a pre-booked enhanced access appointment. Saturday morning is not for routine reception queries.
When Three Villages Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Need medical help now and practice is closed. |
| Child under 5 | Call 111 | Practice says NHS 111 online is for people aged 5 and over. |
| Minor illness / medicine advice | Pharmacy if suitable | Coughs, colds, sore throat, tummy trouble, aches, pains, medicine questions. |
| Routine repeat prescription | NHS App / Patient Access / paper request during normal process | Do not wait until out-of-hours if avoidable. |
| Routine admin | Practice online form or phone when open | Fit notes, forms, non-urgent results, contact details, feedback. |
Official action links used
Use these after reading the practical route above. This guide explains each route first so patients do not land on official forms without knowing what to prepare.
Official Three Villages Medical Practice website · Contact, opening and access · Appointments · Prescriptions · Test results · Sick notes · Register with surgery · Surgery clinics · Referrals · Private providers and referrals · NHS profile · CQC profile · NHS 111 online
Three Villages Medical Practice FAQs
What is Three Villages Medical Practice phone number?
The main reception phone number is 01384 987740. Use it for appointment help, nurse/HCA bookings, home visits, prescription support, test-result questions, registration eligibility and access needs. For emergencies, call 999.
Where is Three Villages Medical Practice?
Three Villages Medical Practice is at Stourbridge Health and Social Care Centre, John Corbett Drive, Stourbridge, DY8 4HZ.
What is the NHS code for Three Villages Medical Practice?
NHS.uk lists Three Villages Medical Practice under GP surgery code M87005.
What are the opening hours?
The practice lists Monday to Friday 8am to 6:30pm for online consultations, walk-in and telephone enquiries. Saturday enhanced access is pre-booked only, usually Saturday morning, and is not for other routine queries. Sunday is closed.
How do I request an urgent appointment?
Use the clinician appointment request form or phone 01384 987740 during opening times. The practice says urgent appointment forms are responded to within the same working day during opening times.
How do I book a nurse or healthcare assistant appointment?
Use the nurse or healthcare assistant appointment request form or phone the practice. The practice says routine nurse/HCA appointments can be requested up to 4 weeks in advance and forms are responded to the same day during opening times.
What is Jess’s Rule at Three Villages?
The practice says if you come to them three times with the same symptom or concern and it remains unresolved, they will pause, review and rethink your case, including considering further tests or referral if needed.
Can I order repeat prescriptions by phone?
No, routine prescription requests are not taken by phone or over the front counter unless you are housebound. Use NHS App/NHS account, Patient Access, paper request, prescription box or community pharmacy route.
How long do prescriptions take?
The practice asks patients to allow a minimum of 2 working days for doctor review and signing, plus at least another 24 hours for pharmacy processing.
When should I order repeat medication?
The prescription page says to request medication about 7 days before it is due and not earlier than 7 days before the due date.
How do I get test results?
Use NHS account/NHS App, the online test-result request form, Patient Access, or phone the practice in the afternoon Monday to Friday. Results are checked by the most appropriate clinician.
How long do blood test results take?
The practice says blood test results usually take 7 days. Other results vary, such as x-rays and ultrasound around 2 weeks, ECGs 1 week, nail clippings 8 weeks and smear results 2 to 8 weeks.
Can someone else get my test result?
Usually no. The practice says it releases test results only to the patient unless prior permission has been given or the patient cannot understand the results.
How do I request a home visit?
Request a home visit before 11am where possible by calling the practice. Home visits are for patients medically unable to attend surgery; transport problems are not accepted as a reason.
How do I register with Three Villages Medical Practice?
Check the catchment area first, then fill out the new patient registration form online. It is helpful to have your NHS number. For eligibility queries, contact the practice by reception question form or call 01384 987740.
Does the surgery have disabled access?
Yes. The practice says the surgery is accessible to wheelchair users, has disabled toilets, lift access, disabled parking spaces for patients displaying a disabled sticker and a hearing loop.
Can the practice arrange an interpreter?
Yes. The practice says it can arrange interpretation and translation services for patients who do not speak English and for deaf patients. Let reception know when booking.
What is the CQC rating for Three Villages Medical Practice?
CQC lists Three Villages Medical Practice as Overall Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The CQC page also has a provider-change warning and older/different contact details, so use the practice/NHS website for live patient contact details.
What should I do when the practice is closed?
Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. NHS 111 online is for people aged 5 and over; call 111 for a child under 5. Call 999 for medical or mental health emergencies.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Three Villages Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, online forms, appointment access, Saturday enhanced access, prescription rules, test-result times, registration status, clinics, access facilities, CQC information and services can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.
Three Villages Medical Practice
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