Three Spires Medical Practice | NHS GP Surgery Spires

Emergency first: This is an independent patient guide, not the NHS and not Three Spires Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, vomiting blood, severe abdominal pain, non-blanching rash, overdose, acute confusion, serious injury, or someone not responding. If urgent but not life-threatening and the surgery is closed, use NHS 111 online or call 111.

Truro NHS GP action guide

Three Spires Medical Practice: Accurx appointments, hours, prescriptions, results and Truro Health Park help

Three Spires Medical Practice is an NHS GP surgery at Truro Health Park, Infirmary Hill, Truro, Cornwall TR1 2JA. This guide gives the useful route first: urgent phone access, routine Accurx triage, NHS App, prescriptions, test results, home visits, new patient registration, parking, accessibility, CQC rating and what to do when the surgery is closed.

Choose the right route Request appointment Map and parking

Need care?

Accurx triageRoutine request, admin query, results, referrals and fit notes.

✓Right route first

Main surgery phone

01872 272272

Use this for: urgent medical concerns, same-day problems, help if you cannot use Accurx, home visit requests before 10:30am, nurse/planned clinic help, test result queries after 2pm, access needs, interpreter support, prescription questions and general reception support.

Tap to call surgery Use phone script

Official address

Three Spires Medical Practice
Truro Health Park
Infirmary Hill
Truro
Cornwall
TR1 2JA

Use the full “Truro Health Park, Infirmary Hill” address in Google Maps, taxis and messages to family or carers.

Open directions

Phone

01872 272272

Address

Truro Health Park, TR1 2JA

Weekday hours

8am–6:30pm

CQC

Overall Good

Fast answer: Three Spires Medical Practice is at Truro Health Park, Infirmary Hill, Truro, Cornwall TR1 2JA. Phone 01872 272272. The surgery is normally open Monday to Friday, 8:00am to 6:30pm, and closed weekends. For urgent medical concerns, call reception. For routine appointments, submit an Accurx online triage request or use the NHS App between 8:00am and 6:30pm; the practice says routine submissions are triaged within one working day.

What people search for — and the exact next step

Use this table before calling, filling a form or travelling. It is designed for patients, carers, parents and new Truro residents who need one clear action.

Need	Do this	Clickable route
Urgent GP problem today	Call reception. The practice says urgent medical concerns should be phoned through reception.	Call 01872 272272
Routine appointment	Submit Accurx online triage or use the NHS App between 8am and 6:30pm.	Open Accurx
Cannot use online form	Phone reception; staff can complete the form with you.	Call reception
Repeat prescription	Use NHS App/NHS account, SystmOnline, online request form, or paper form. Do not request repeats by phone/email.	NHS App · SystmOnline
Test result	View in NHS App/SystmOnline, use online form, phone after 2pm or ask in person.	Test results page
Home visit	Phone before 10:30am where possible if housebound.	Call before 10:30am
Register as new patient	Check boundary first, then use NHS online registration or paper forms.	Registration guide
Surgery closed	Use NHS 111 online or call 111. For life-threatening emergency, call 999.	NHS 111 online · Call 111

Decision hub: Three Spires, Accurx, pharmacy, UTC, NHS 111 or 999?

Choose the safe route first time. This avoids using a routine form for an urgent problem or calling the GP for something a pharmacy or urgent treatment centre can handle faster.

Call 999 now

Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, vomiting blood, severe allergic reaction, seizure not stopping, acute confusion, overdose, or not responding.

Urgent same-day GP problem

Call 01872 272272. The practice says urgent medical concerns should be phoned through reception and you may be seen or contacted the same day, not always by the clinician of your choice.

Routine GP/admin request

Use Accurx or NHS App between 8am and 6:30pm. Good for routine appointment requests, medical letters, fit notes, test result questions, referrals, long-term condition reviews and general admin.

Minor illness or medicine advice

Use a pharmacy for coughs, colds, sore throat, tummy trouble, aches, pains and medicine questions. Many pharmacies are open late and weekends.

Minor injury / urgent treatment

For suitable injuries or urgent minor conditions, NHS 111 may direct you to the right urgent treatment route. West Cornwall Hospital UTC in Penzance is listed by the practice for some urgent minor care.

Closed or weekend

Use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over; call 111 for children under 5.

Opening hours and best time to contact

The official contact page lists normal weekday opening as 8:00am to 6:30pm, with Saturday and Sunday closed.

Official contact and hours Official appointments page NHS profile

Day / service	Listed access	Patient tip
Monday	8:00am–6:30pm	Submit routine Accurx early; call for urgent medical concerns.
Tuesday	8:00am–6:30pm	Good day for routine admin, medicine issues and follow-up requests.
Wednesday	8:00am–6:30pm	Keep phone available after submitting a triage request.
Thursday	8:00am–6:30pm	Do prescription/admin before Friday if you need weekend cover.
Friday	8:00am–6:30pm	Avoid leaving prescriptions, forms and travel questions until late afternoon.
Saturday/Sunday	Closed	Use NHS 111 for urgent non-emergency help; 999 for emergencies.
Routine online triage	Accurx/NHS App between 8:00am and 6:30pm	Not for urgent medical enquiries; not read weekends or bank holidays.
Extended access	Practice lists Saturdays 8am–4pm and weekdays 7am–7pm	Pre-book at least 24 hours ahead, with your own GP, for routine health matters.

Local planning tip: Three Spires is inside Truro Health Park, so parking and traffic can be busier around hospital/clinic times. Leave extra time for appointments and bring the appointment text so reception can check the correct booking.

Appointments: micro step-by-step

The practice has separate routes for urgent and routine problems. Do not use routine Accurx for urgent medical concerns because the practice says routine forms are not read at weekends, bank holidays or as urgent enquiries.

Official appointment guide Open Accurx request Call surgery NHS App

Emergency check first.
Use 999 for danger signs. Do not wait for GP reception, Accurx, pharmacy, email or callback.

Urgent medical concern?
Phone 01872 272272. Say clearly if symptoms are getting worse, the patient is frail, a child, pregnant, immunosuppressed, elderly or at risk.

Routine appointment?
Use Accurx or NHS App between 8am and 6:30pm. The practice says the triage team will triage routine submissions within one working day.

Cannot submit online?
Call reception and ask them to complete the form with you.

Specific doctor?
You can pre-book with a specific doctor, but it may be several days before that doctor is available.

Know how appointment may happen.
The practice may offer a phone consultation or face-to-face appointment. Phone appointments can be more flexible and may get help sooner.

Cancel early if you cannot attend.
Cancel through NHS account, NHS App, SystmOnline, phone, or reply CANCEL to the appointment reminder text.

Copy-paste phone or Accurx script

Hello, my name is [name]. Date of birth: [date]. I am registered at Three Spires Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [self-care/medicine]. I am worried because [reason]. Is this best for urgent GP triage, routine Accurx, nurse, pharmacist, UTC, NHS 111 or 999?

Accurx: what to submit online and what not to submit

Accurx is the online route for routine triage requests. It is useful only when you give clear information. Keep each request focused on one main problem or task.

Situation	Use Accurx?	What to write
Routine GP appointment	Yes, between 8am and 6:30pm.	Main symptom, start date, severity, medicines tried, what changed and best callback number.
Fit note / sick note	Yes, as routine/admin request if not urgent.	Exact dates, employer need, whether this is a new note or extension, and any hospital discharge details.
Test result question	Yes, but not if urgent.	Test date, who requested it, where it was done and what question you need answered.
Referral question	Yes.	Specialty, referral date, hospital/clinic, reference number if known and what has changed.
Long-term condition review	Yes, if routine.	Home readings, symptoms, medicine list and any review letter.
Urgent medical problem	No.	Phone reception. Use 999 for danger signs.
Weekend or bank holiday problem	No, if urgent.	Use NHS 111 online/call 111, or 999 for life-threatening emergency.

Good Accurx request: “I have had [symptom] for [time]. It is [worse/not improving]. I have tried [medicine]. I am worried because [reason]. I can take a call on [number]. I can attend [days/times].”

Repeat prescriptions: NHS App, SystmOnline, online form or paper request

The prescription page says repeat requests are not taken by phone or email. Give at least 3 full working days’ notice, and expect pharmacy collection 5 to 7 working days after ordering.

Official prescriptions page NHS App SystmOnline Emergency prescription route

App

NHS App / NHS account

Use your NHS account or NHS App to choose repeat medicines shown on your record.

Sys

SystmOnline

Manage repeat prescriptions through the GP online system. Patients must be at least 17 to use this online service.

Form

Online request form

If not registered for online services, use the online prescription request form shown on the official prescription page.

Paper

Paper request

Bring the paper form to the surgery during opening hours if online access is not suitable.

Prescription issue	What to do	Avoid this mistake
Routine repeat medicine	Use NHS App/NHS account, SystmOnline, online request form or paper form.	Do not request routine repeats by phone or email.
How much notice?	Give at least 3 full working days.	Do not count weekends or bank holidays as working days.
When pharmacy collection?	Usually 5 to 7 working days after ordering.	Do not wait until your last tablet.
Pharmacy nomination	Choose or change your nominated pharmacy through the app/website, practice or pharmacy.	Check pharmacy before ordering urgent medicine.
Medicine review due	The practice may contact you for regular review.	Respond early so repeat medicine is not delayed.
Old medicines	Take them back to pharmacy or surgery.	Do not put medicines in household bin or flush them.
Emergency medicine when closed	A pharmacist may be able to supply repeat medication in an emergency if appropriate.	Use NHS 111 emergency prescription route if urgent out of hours.
Hospital changed medicine	Contact the surgery before the hospital supply runs out and provide discharge details.	Do not assume GP has received discharge information immediately.

Medicine safety tip: order when you still have at least 7–10 days left. Three full working days is the surgery processing notice; pharmacy collection may be 5–7 working days after ordering.

Test results: how to check and who owns the result

The official test-results page says most results arrive electronically from the hospital and normally take 3 to 7 working days. Once a doctor has reviewed them, you can view or request them through the listed routes.

Official test results page NHS App SystmOnline Ask via online form

Question	Answer	Action
How long do results take?	Most arrive electronically from hospital in 3 to 7 working days.	Wait the expected time unless told urgent.
Where can I view them?	NHS account/NHS App or SystmOnline after doctor review.	Use online access if set up.
Can I use online form?	Yes; the practice says it will respond within 5 working days.	Include test date and what you need.
When should I phone?	After 2:00pm.	Avoid morning appointment pressure.
Can reception interpret results?	No. Reception staff are not qualified to comment clinically.	Ask for follow-up appointment if advice is needed.
Hospital consultant ordered test?	Contact the clinic or hospital.	GP cannot action tests requested by outside clinicians.
Bringing a sample?	Use correct container, clearly marked with name, DOB, date and reason.	Wrong container or missing details may mean repeat test.

Home visits: reserved for housebound and terminally ill patients

The appointment page says home visits are reserved for truly housebound and terminally ill patients. The home-visit page explains that surgery assessment is usually safer and more efficient for most patients.

Official appointment page Official home visits page Call surgery

Call before 10:30am where possible.
Use 01872 272272 and explain why the patient cannot attend the surgery.

Give clinical and access details.
Symptoms, start time, medicines, allergies, whether alone, key safe/door access and best callback number.

Expect a phone call first.
The practice says it will phone first to understand what is needed.

Use 999 for major injury or critical condition.
Do not wait for a GP visit if ambulance or A&E is safer.

Home visit reality: lack of transport alone is not usually enough. The practice explains a GP can see several patients in surgery in the time taken for one home visit, and home visits have poorer facilities than the surgery.

Register with Three Spires Medical Practice

NHS currently shows Three Spires Medical Practice as accepting new patients. The practice says it accepts new patients who are ordinarily resident in the UK and live inside the practice boundary.

Official registration page NHS online GP registration NHS profile NHS registration guidance

Check catchment first.
The practice says it no longer accepts out-of-area registrations from patients living outside its boundary.

Use NHS online registration.
The official page says you do not need proof of address, immigration status, ID or NHS number for the NHS online service.

Paper forms are still available.
Visit reception during surgery hours or download/complete paper forms if online is not suitable.

Named GP explained.
You will be assigned a Named Accountable GP, but you are registered with the practice list, not only one doctor.

If temporarily in Truro.
Emergency treatment can be provided for up to 14 days; temporary registration may last up to three months if accepted.

If leaving the UK over three months.
The practice says the doctor may no longer be responsible for your medical care and may not provide repeat medication in your absence.

Registration tip: even when ID is not required for NHS online registration, keep your NHS number, medication list, allergies, previous GP details and nominated pharmacy ready. This prevents delays with prescriptions and record matching.

Services, clinics and direct routes

Three Spires provides GP medical services from a purpose-built surgery in Truro Health Park for people in Truro and the surrounding area. Not every problem needs a GP appointment.

Official services page Official clinics page Practice services NHS App page

Need	Best route	What to prepare
Long-term condition review	Birth-month one-stop review route where invited.	Bring home readings, medication list and recent symptoms.
Diabetes, hypertension, respiratory or heart disease	Long-term conditions clinic.	Bloods, height, weight, smoking, urine and review details may be gathered first.
Cervical screening	Clinic/practice nurse route.	Book the correct appointment, not urgent GP.
Coils and implants	Contraception/clinic route.	Ask reception what information is needed before booking.
Minor surgery	Clinic route if suitable.	Initial assessment may be needed before procedure.
Warfarin / INR	INR/warfarin clinic.	Bring anticoagulation record and mention bleeding/bruising or medicine changes.
Minor injuries	Practice minor injuries service may help with accidents, cuts, sprains and bruises.	Use 999 for serious injury or major symptoms.
Skin clinic / dermatology	Cornwall Skin Clinic at Three Spires where appropriate.	Follow referral/booking rules shown on official clinic pages.

Parking, wheelchair access and visiting Truro Health Park

The official contact page lists car parking, cycle parking, disabled parking, disabled WC, step-free access, wheelchair access, induction loop, signing service, Braille translation service and baby-changing facility.

Official contact/access page NHS profile

Parking and cycle parking

Official page lists car parking, cycle parking and disabled parking. Allow extra time because Truro Health Park can be busy.

♿

Wheelchair and step-free access

Step-free access, wheelchair access and disabled WC are listed. Tell reception if you need help before your appointment.

Loop

Hearing and communication support

Induction loop, signing service and Braille translation service are listed. Ask early if you need support.

Baby

Children and family visit

Baby-changing facility is listed. Bring appointment text, red book if relevant, medication details and any forms requested.

Access request script

Hello, I have an appointment/request at Three Spires Medical Practice. I need help with [wheelchair access / disabled parking / hearing loop / signing support / interpreter / baby-changing / carer support]. Can this be noted before I attend?

NHS App, SystmOnline and medical records

The practice links patients to NHS App and SystmOnline for useful online tasks such as appointment triage, repeat prescriptions, medication history, allergies and coded record access where enabled.

Official NHS App page SystmOnline registration Accessing your record

Tool	What it can help with	Important note
NHS App	Online appointment triage request, repeat prescriptions and NHS account access.	Use NHS login; do not enter details into random websites.
SystmOnline	Repeat prescriptions, appointments with registered doctor and coded patient record including medication history and allergies.	Practice registration asks for application form and ID checks.
Subject access / records	Request copies or access to medical records.	Identity and confidentiality checks apply.

Private letters, reports and non-NHS services

Some requests are not NHS work and may be chargeable. The practice says doctors may need to check the medical record before signing even a simple certificate.

Official non-NHS services page

Request type	Official examples	Practical action
Private medicals	Pre-employment, sports, driving, HGV, PSV medicals.	Ask fee and timescale before booking.
Insurance / claim forms	Insurance claim forms and reports.	Submit all related forms together and include deadline.
Private sick notes	Non-NHS certification.	May incur charge; ask reception first.
Vaccination certificates	Private certificates or travel-related documentation.	Check if GP or travel clinic is appropriate.
Medication abroad forms	Prescriptions or certificates for taking medication abroad.	Request early; do not expect overnight processing.

CQC rating: Overall Good

CQC lists The Three Spires Medical Practice at Truro Health Park, Infirmary Hill, Truro TR1 2JA with phone 01872 272272 and an overall rating of Good.

Official CQC profile CQC inspection summary

CQC item	Official detail	Patient meaning
Overall rating	Good.	Use CQC for quality history, not live appointment availability.
Latest inspection	14 September 2022.	Recent compared with many GP inspection profiles, but still check live CQC page.
Report published	8 November 2022.	Useful for understanding inspection context.
Latest review	6 July 2023 review found no evidence to reassess the rating at that stage.	CQC continues to monitor information.
Five key questions	Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good.	All five displayed CQC categories are Good.
Registered manager	Dr Neil Pascoe McKay listed by CQC.	Administrative/regulatory detail, not appointment availability.

Map, directions and visit checklist

Address: Three Spires Medical Practice, Truro Health Park, Infirmary Hill, Truro, Cornwall TR1 2JA. Use this map for planning only. Confirm appointment time, access needs and current opening details before travelling.

Before travelling

Check date, time, clinician type, phone/face-to-face format, whether you need medicine boxes, hospital letters, samples, forms, glasses, hearing aids or appointment text.

Driver/carer note

Send: Three Spires Medical Practice, Truro Health Park, Infirmary Hill, Truro, Cornwall TR1 2JA. Phone: 01872 272272.

Sample reminder

Only bring specimens in correct containers, marked with name, date of birth, date provided and reason for sample.

If late

Inform reception. The practice says if you are late, you may be asked to re-book.

When Three Spires Medical Practice is closed

The official pages direct patients to NHS 111 online or 111 when help is needed while the surgery is closed, and to 999 for medical or mental health emergency where life is at risk.

NHS 111 online Find a pharmacy West Cornwall Hospital UTC NHS urgent care guide

Problem	Use this	Examples
Life-threatening emergency	Call 999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or call 111	Too unwell to wait, unsure what care is needed, urgent help when closed.
Child under 5	Call 111	The practice states NHS 111 online is for people aged 5 and over.
Minor injury / urgent treatment need	NHS 111 or UTC route if appropriate	Minor burns, simple fractures, cuts, urine infections and minor falls may be suitable for UTC routes.
Medicine emergency	Pharmacy / NHS 111 emergency prescription route	Running out of repeat medicine, pharmacy issue, urgent medicine advice.
Routine admin	Accurx / practice route during opening hours	Fit notes, letters, routine results, non-urgent forms, routine referrals.

Official action links used

Use these after reading the practical route above. The article explains what each link is for before sending patients away from the page.

Official Three Spires Medical Practice website · Official contact page · Appointments · Accurx request form · Prescriptions · Test results · Register with this practice · Services · Clinics · Home visits · Non-NHS services · NHS profile · CQC profile

Three Spires Medical Practice FAQs

What is the phone number for Three Spires Medical Practice?

The phone number for Three Spires Medical Practice is 01872 272272. Use it for urgent medical concerns, reception support, help if you cannot use Accurx, home visit requests before 10:30am, prescription questions, test-result help after 2pm and access needs. For emergencies, call 999.

Where is Three Spires Medical Practice?

Three Spires Medical Practice is at Truro Health Park, Infirmary Hill, Truro, Cornwall, TR1 2JA.

What are Three Spires Medical Practice opening hours?

The official contact page lists Monday to Friday from 8:00am to 6:30pm, with Saturday and Sunday closed. The surgery is also closed on bank holidays.

How do I request an urgent appointment?

If your medical concern is urgent, phone the reception team on 01872 272272. The practice says it will use the information you provide to choose the most suitable doctor, nurse or health professional.

How do I request a routine appointment?

Submit an online triage request using Accurx or the NHS App between 8:00am and 6:30pm. The practice says routine submissions will be triaged within one working day.

Can I use Accurx for urgent medical enquiries?

No. The official appointment page says the routine online form must not be used for urgent medical enquiries and will not be read during weekends or bank holidays.

What if I cannot submit Accurx online?

Phone reception on 01872 272272 and the team can complete the form with you.

Does Three Spires offer extended access?

The practice says it offers extended access including Saturdays 8:00am to 4:00pm and weekdays between 7:00am and 7:00pm. These surgeries must be pre-booked at least 24 hours in advance, with your own GP, and for routine health matters.

How do I order repeat prescriptions?

Use your NHS account/NHS App, SystmOnline, the online prescription request form, or bring the paper form to the surgery during opening hours. The practice says it does not take repeat prescription requests by phone or email.

How long do repeat prescriptions take?

The practice asks patients to give at least 3 full working days’ notice and says prescriptions can usually be collected from the pharmacy 5 to 7 working days after ordering.

How do I get test results?

After a doctor has reviewed your results, you can view them in NHS account/NHS App or SystmOnline, use the online form, phone after 2:00pm, or ask in person at the surgery.

How long do test results take?

The practice says most test results arrive electronically from the hospital and normally take between 3 and 7 working days.

Can reception explain my test results?

No. The practice says reception staff are not qualified to comment on results. They can tell you what has been recorded, but clinical interpretation needs an appropriate clinician.

How do I request a home visit?

If you are housebound and need an appointment, phone the surgery before 10:30am where possible. The practice says it will phone first to understand what you need.

Is Three Spires Medical Practice accepting new patients?

NHS currently shows the practice as accepting new patients. The practice says new patients should be ordinarily resident in the UK and living within the practice boundary.

Do I need ID to register?

The practice registration page says the NHS online Register with a GP surgery service does not require proof of address, immigration status, ID or NHS number. The registration policy says documents may be requested to facilitate some services and record matching.

Does the surgery have parking and disabled access?

The official contact page lists car parking, cycle parking, disabled parking, disabled WC, induction loop, signing service, step-free access, wheelchair access, Braille translation service and baby-changing facility.

What is the CQC rating for Three Spires Medical Practice?

CQC lists The Three Spires Medical Practice as Overall Good, with Good ratings for safe, effective, caring, responsive and well-led.

What should I do when the surgery is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. NHS 111 online is for people aged 5 and over; call 111 for children under 5. Call 999 for life-threatening emergencies.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC, not Accurx and not Three Spires Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, appointment rules, Accurx access, prescription processing times, registration status, services, access facilities, CQC ratings, clinicians and urgent-care routes can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

Three Spires Medical Practice Call surgery