Thornhills Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not the NHS and not Thornhills Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, serious allergic reaction, overdose, acute confusion, serious injury, serious self-harm risk, or someone not responding. For urgent help that is not life-threatening, use NHS 111 online or call 111.

Larkfield NHS GP action guide

Thornhills Medical Practice: Anima appointments, opening hours, prescriptions and NHS 111 routes

Thornhills Medical Practice is an NHS GP surgery at Larkfield Health Centre, Martin Square, Larkfield, Aylesford, Kent ME20 6QJ. This guide gives the practical next step first: Anima for GP/admin requests, phone routes for urgent advice, home visits and nurse bookings, 72-hour prescription planning, test results, registration, parking, access and CQC.

Start with your task Use Anima correctly Map and parking

Need GP help?

Anima or phone?Online for most requests, phone for listed exceptions.

✓Right route chosen

Main practice phone

01732 849980

Use this number for: urgent advice if Anima urgent requests are limited, home visits, blood tests, nurse/HCA/phlebotomy appointments, annual long-term-condition reviews, repeat prescription ordering route questions, help if you cannot use the internet, access needs, and appointment booking for Enhanced Access.

Tap to call practice Use phone script

Address

Thornhills Medical Practice
Larkfield Health Centre
Martin Square
Larkfield
Aylesford
Kent
ME20 6QJ

Use the full Larkfield Health Centre / Martin Square address in maps, taxis and carer messages. The practice is in Larkfield, not Thornhill Medical Practice in Scotland.

Open directions

Phone

01732 849980

Address

Larkfield Health Centre, ME20 6QJ

Core opening

Mon–Fri 8am–6pm

CQC

Overall Good

Fast answer: Thornhills Medical Practice is at Larkfield Health Centre, Martin Square, Larkfield, Aylesford, Kent ME20 6QJ. Call 01732 849980. The practice lists normal opening as Monday to Friday, 8am to 6pm, with patient care transferred to IC24 between 6pm and 6:30pm. Use Anima for most GP appointment, medical and admin requests during opening hours, but phone the surgery for home visits, blood tests, practice nursing appointments, repeat prescription ordering and annual long-term-condition reviews.

Start here: need this? do this

No guessing, no random clicking. Match your task to the official route below.

I need…	Best first step	Clickable action
Life-threatening emergency	Call 999 now.	Call 999
GP appointment request	Use Anima during opening hours.	Submit Anima request
Urgent medical advice 8am–6pm	Use Anima if available, or call/visit the practice.	Call 01732 849980
Urgent advice 6pm–6:30pm	Call IC24 or use NHS 111.	Call IC24 0300 5555 252
Home visit	Do not use Anima. Phone the surgery.	Call practice
Blood test / nurse / HCA / smear / dressing / injection / ECG	Do not use Anima. Phone the surgery.	Book by phone
Repeat prescription	Use online services or paper request. Do not phone unless housebound delivery service.	Prescription page
Prescription query, not re-ordering	Use Anima for a query, not for repeat re-ordering.	Anima guidance
Test results	Use NHS App or phone after 10am.	Test results page
Fit note	Self-certify first 7 days; request GP fit note only after more than 7 days.	Fit note page
Register	Check catchment, then complete registration.	Register page

Decision hub: Anima, phone, pharmacist, nurse, NHS 111 or 999?

Use this 60-second route map before calling, travelling or submitting a form.

Use 999

Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, serious allergic reaction, overdose, serious injury, self-harm emergency or not responding.

Use Anima

GP appointment requests, new or ongoing medical concerns, admin queries, fit notes, chasing results, chasing referrals, prescription queries, vaccination enquiries, contraception, HRT and travel immunisation enquiries.

Phone the surgery

Home visits, blood tests, practice nursing appointments, smears, dressings, injections, prearranged ECGs, repeat prescription ordering and annual long-term reviews.

Use pharmacy

Minor illness advice, medicine questions, side effects, over-the-counter treatments and some common conditions that may not need a GP appointment.

Use Enhanced Access

Evening/weekend appointments may be offered through Malling PCN, but you book these by contacting Thornhills reception during normal reception times.

Use NHS 111

When the practice is closed or the problem is urgent but not life-threatening. Use NHS 111 online or call 111.

Opening hours, IC24 handover and Enhanced Access

The official contact page lists weekday practice opening from 8am to 6pm and explains out-of-hours routes.

Official contact and hours Events and closures NHS profile

Time / day	Official route	Practical tip
Monday	8am–6pm.	Use Anima during opening hours for most GP/admin requests.
Tuesday	8am–6pm.	Order repeat medicine early, especially before bank holidays.
Wednesday	8am–6pm.	Keep phone available after submitting Anima request.
Thursday	8am–6pm.	Check closure/event page if planning non-urgent travel.
Friday	8am–6pm.	Do not leave prescription or admin chasing to late Friday.
Saturday/Sunday	Practice closed.	Use NHS 111 if urgent; call 999 for emergencies.
6pm–6:30pm weekdays	Patient care transferred to IC24.	Phone practice and press 8, or call IC24 direct on 0300 5555 252.
Enhanced Access evenings	Malling PCN offers some weekday evening appointments 6:30pm–8pm.	Book via normal Thornhills reception, not by calling at evening/weekend times.
Enhanced Access weekend/bank holiday	Saturday clinical professional 8am–12pm; Sunday/bank holiday GP 9am–12:30pm at hub in Tonbridge or Maidstone.	You may be sent to another Malling PCN practice or hub.

Important: opening hours are not the same as appointment availability. Anima urgent request capacity may be limited when daily urgent slots are full, but routine/non-urgent requests continue during opening hours.

Anima: what to use it for — and what not to use it for

Anima is the online platform Thornhills uses for most medical and administrative requests, including GP appointment requests. It asks questions that help the practice assess your condition and route you safely.

Official Anima guidance Submit Anima request Anima support

Use Anima for	Do not use Anima for	Better route
Request to make a GP appointment	Life-threatening symptoms.	Call 999.
New or ongoing medical concern	Home visit request.	Phone 01732 849980.
Administrative query	Blood test appointment.	Phone the surgery.
Prescription query	Repeat prescription re-ordering.	Use online prescription service or paper request.
Fit-note request	Practice nurse appointments such as smears, dressings, injections or prearranged ECGs.	Phone the surgery.
Chasing test results or referrals	Annual long-term-condition reviews for asthma, diabetes, COPD, hypertension or heart disease.	Phone the surgery.
Medical reports, vaccination, contraception, HRT or travel immunisation queries	Urgent issue when urgent Anima limit is reached.	Phone/visit practice 8am–6pm, IC24 6pm–6:30pm, or NHS 111.

Good Anima wording

My main problem is [one clear issue]. It started [date/time]. It is [getting worse/not improving]. I have tried [self-care/pharmacy/medicine]. I am worried because [red flag, frailty, pregnancy, child, work impact, sleep impact]. I can be contacted on [phone number].

Digital exclusion tip: if you cannot use the internet, the official Anima page says reception can help with the process. Phone the practice and explain the access problem.

Appointments: micro guide for GP, telephone, nurse and cancellation routes

The appointment page says surgeries run Monday to Friday with a mix of pre-bookable and on-the-day face-to-face or telephone appointments. It also explains when telephone consultations may or may not be suitable.

Official appointments page Doctors’ surgeries Call practice

Emergency check first.
Use 999 for life-threatening symptoms. Use NHS 111 for urgent non-emergency help when unsure or closed.

Most GP requests start with Anima.
Submit clear symptom details during opening hours. The practice may limit urgent online requests once daily urgent capacity is reached.

Morning/afternoon surgery windows.
The doctors’ surgeries page lists morning 8:00am–11:40am and afternoon 3:00pm–6:00pm, with a mix of pre-bookable and on-the-day appointments.

Telephone consultation may be suitable.
Follow-up advice, straightforward medication review, test-result discussion, medication reaction/suitability, admin discussions, or clinician-suggested telephone call may be suitable.

Telephone consultation may not be suitable.
If a clinician needs to examine you, risk is higher, you are not known to the doctor, or you are abroad, face-to-face or another route may be needed.

Cancel early.
The appointment page says cancellations under 30 minutes before appointment time may be recorded as failure to attend, and repeated failure can risk removal from the practice list.

Phone script for reception

Hello, my name is [name]. Date of birth: [date]. I am registered at Thornhills Medical Practice. I need help with [one clear problem]. I tried / cannot use Anima because [reason]. Is this best for Anima, GP appointment, telephone consultation, nurse, HCA, pharmacist, home visit, NHS 111, IC24 or 999?

Repeat prescriptions: 72-hour rule, 1pm cut-off and pharmacy collection

The practice prescription page says repeat requests need 72 hours / three working days to process, and repeat prescriptions are not accepted by phone unless the patient is registered for the housebound delivery service.

Official prescriptions page Online services NHS App Find a pharmacy

Web

Best route

Use online services to request repeat medicines and nominate a pharmacy for electronic prescription transfer.

Box

Paper route

Put repeat prescription request in the surgery letterbox or at reception if online access is not suitable.

No normal phone ordering

Telephone repeat requests are not accepted unless the patient is registered for housebound delivery service.

72h

Processing time

Allow 72 hours / three working days. Requests after 1pm take an extra day.

Ordered before 1pm	Ready for collection	Practical patient note
Monday	Thursday	Check pharmacy has received and prepared it before travelling.
Tuesday	Friday	Order earlier if weekend supply is low.
Wednesday	Monday	Weekend is not counted as working-day processing.
Thursday	Tuesday	Do not wait until you have only one or two tablets.
Friday	Wednesday	Friday requests can feel slow because weekend interrupts processing.
Saturday	Thursday	Weekend online request is treated with working-day timing.
Sunday	Thursday	Plan earlier before bank holidays.

Prescription problem	Do this	Avoid this mistake
Medication not on repeat list	Provide full medicine name, strength, dose and reason. Admin staff are trained to issue prescriptions but do not have in-depth medical knowledge.	Do not write vague notes like “same as before.”
Medication review due	Book review with doctor, nurse practitioner or practice nurse as requested.	Do not ignore review notices on repeat slip.
Collecting from Paydens or Tesco	Practice says allow 3 clear working days after requesting.	Do not travel before pharmacy has prepared it.
Medicine question	Ask local pharmacist first for usage, side effects and over-the-counter alternatives.	Do not book a GP appointment if pharmacy can safely answer.
Prescription charge / PPC	Check latest NHS prescription charges and prepayment certificate options.	Do not rely on old price figures from cached pages.

Medicine safety tip: order repeat medicine before you are nearly out. Processing time, pharmacy stock, weekends, bank holidays and medication reviews can all create delay.

Test results: phone after 10am or use NHS App

The official test-results page says the practice will contact you by phone or letter only if a result is abnormal and treatment or further investigation is needed. Normal results usually do not trigger contact.

Official test results page NHS App Call practice

Question	Practical answer	Action
When should I call?	Phone after 10am if asking about results.	Call 01732 849980
Can I see results online?	The practice says results can be accessed via NHS App where available.	Use NHS App
Will I be contacted if normal?	The practice says you will not be contacted if your result is normal.	Check NHS App or call after 10am if you need confirmation.
Who can receive adult results?	Adults’ results are not given to anyone other than the patient except in exceptional circumstances.	Arrange consent if a carer/family member needs to help.
Pregnancy test result?	Practice says the patient must come to reception in person because of confidentiality.	Bring ID if asked.
Blood test result timing?	Services page says most results come within a few days, but some specialist tests can take much longer.	Ask the nurse/HCA when the result is expected.

Hospital-test tip: if a hospital or clinic requested the test, ask that hospital/clinic for the result and interpretation. The GP surgery may not be the team responsible for explaining it.

Fit notes and sick notes: 7-day rule and £40 private certificate warning

The official fit-note page says employers should not ask for a doctor’s certificate if you are sick for seven days or less. The seven days include weekends and bank holidays.

Official fit-note page GOV.UK SC2 self-certification Request sick note online

Situation	Best route	Important note
Off sick 7 days or less	Self-certification.	Employer should not need a GP certificate.
Off sick more than 7 days	Request GP fit note.	Employer will normally ask for a medical certificate.
Already seen by practice or hospital sent letter	You may not need another appointment.	Complete request; doctor may review or call.
No GP/hospital information about illness	Book routine appointment.	Urgent appointments are not for certificates.
Hospital-managed illness	Ask hospital team first.	Hospital can issue certificate if under their care.
Employer wants certificate for 7 days or less	This is private non-NHS work.	Practice page says £40 charge is payable.
Fit note runs out	Consult doctor again before further certificate.	Fit certificates can be backdated, so no emergency appointment needed just to renew.

Avoid this mistake: do not book an emergency appointment only to renew a fit note. The practice says you may be asked to rebook because certificates are not genuine medical emergencies.

Register with Thornhills Medical Practice

NHS currently shows Thornhills Medical Practice as accepting new patients. The official registration page asks patients to check they live within the practice boundary before using the registration process.

Official new patient page NHS online registration NHS profile

Check catchment first.
The official page says to check you are in the boundary area before starting registration.

Prepare your details.
Name, address, date of birth, NHS number if known, previous GP, regular medicines, allergies, carer details, emergency contact, phone and email.

Protect repeat medicines.
Before switching GP, make sure you have enough regular medicine because records and medication reviews can take time.

Temporary patient option.
The official page explains temporary registration for people ill while away from home, generally up to three months.

Named GP note.
The practice gives patients a named GP, but this does not stop you seeing other GPs at the practice.

NHS registration note: NHS guidance generally says you do not need ID, proof of address, immigration status or NHS number to register with a GP in England, although having details ready helps match your record.

Clinics and services: who may help faster than a GP?

Thornhills lists many clinic routes, including PCN mental health support, cancer care coordination, cervical screening, child development, childhood immunisations, contraception, first contact physiotherapy, health checks, maternity care, phlebotomy and more.

Official clinics and services Appointments guidance Find pharmacy

Need	Likely route	What to prepare
Adult mental health support	Adult Mental Health Practitioner, age 18–65, provided by PCN.	Describe main concern, risk level, current support and medication.
Child/adolescent mental health concern	Child and Adolescent Mental Health Practitioner through PCN.	Explain school impact, risk, family concern and urgency.
Cervical smear	Practice nurse.	Book nurse appointment; routine invitations are age-based.
Baby 6-week check	GP.	Bring baby red book and questions.
Childhood immunisations	Practice nurse / child immunisation route.	Bring vaccine record/red book.
Contraception or HRT query	Anima query or appropriate clinician.	Include current method, last period if relevant, side effects and preferred outcome.
Muscle/joint problem	First Contact Practitioner physiotherapy where suitable.	Describe injury, weakness, numbness, pain location and duration.
Blood test	Nurse/HCA/phlebotomy appointment by phone.	Ask if fasting or timing matters.
Diabetes foot problem	GP referral to chiropody/podiatry service if appropriate.	Do not delay if foot wound, redness, swelling or infection signs.
NHS Health Check age 40–74	Invite-based health check if eligible.	Ask reception if invited or eligible.

Minor surgery at Thornhills: what patients should know

Thornhills says it has a dedicated operating suite at the Larkfield premises and provides minor surgery including skin lesion removal, carpal tunnel decompression and joint injections. Patients need a pre-op consultation first unless selected for a one-stop clinic pathway after referral.

Official minor surgery details

Minor surgery item	Official detail	Patient tip
Pre-op consultation	Patients are assessed by operating GP first, unless selected for suitable one-stop clinic.	Bring medication list, allergies and questions.
Local anaesthetic	Operations are performed under local anaesthetic.	Ask if you need someone to drive you home.
Aftercare	Recovery room available; some procedures require rest.	Follow wound-care and suture-removal instructions.
Carpal tunnel	Procedure may take about 30 minutes; recovery room 30–45 minutes; patient cannot drive home and may need around two weeks off work.	Arrange escort and transport in advance.
Joint injections they do	Shoulder, knee, trochanter bursitis, trigger finger more than 3, tennis elbow and CT are listed.	Ask about work/sport restrictions after injection.
They do not treat	Examples listed include verrucas, corns, ingrowing toenails, hips, plantar fasciitis and small finger joints.	Use podiatry, orthopaedics, dermatology or other route as advised.
Parking after minor operation	Practice notes a small free car park and public chargeable car park at Martin Square.	Plan parking and escort before procedure.

Parking, wheelchair access, hearing loop and arrival tips

The official contact page lists car parking, cycle parking, disabled parking, disabled WC, induction loop, signing service, step-free access and wheelchair access. The about page also notes parking adjacent to the practice, disabled bays, wheelchair access, lifts, hearing loop and assisted toilet facilities.

Official contact/access details About the surgery Disability access

Parking

Official pages list car parking, cycle parking and disabled parking. Minor surgery guidance mentions a small free car park and a public chargeable car park at Martin Square.

♿

Wheelchair and step-free

Step-free access, wheelchair access, disabled WC, assisted toilet facilities and lifts are listed.

Loop

Communication support

Induction loop and signing service are listed. Tell reception in advance if you need extra communication support.

Kids

Pushchairs and children

CQC summary notes easy access for wheelchair users and parents with young children in pushchairs.

Local arrival tip: send “Larkfield Health Centre, Martin Square, ME20 6QJ” to a driver or carer, not only “Thornhills”. Allow extra time for parking at Martin Square and for reception check-in.

CQC rating: Overall Good

CQC lists Thornhills Medical Practice as Overall Good, with the latest inspection on 14 December 2016 and report published 2 February 2017. CQC reviewed available information on 6 July 2023 and did not find evidence to reassess the rating at that stage.

Official CQC profile CQC inspection summary

CQC item	Detail	How to use it
Overall rating	Good.	Useful quality history, not live appointment availability.
Latest inspection	14 December 2016.	Do not present as a new 2026 inspection.
Report published	2 February 2017.	Check live CQC page for any future change.
Latest review note	6 July 2023 review found no evidence to reassess rating at that stage.	Rating remained Good at that review point.
Service context	CQC described the practice as based in Larkfield Health Centre and providing services to a wide range of patient groups.	Use alongside official practice/NHS pages.

Map, directions and Larkfield visit checklist

Address: Thornhills Medical Practice, Larkfield Health Centre, Martin Square, Larkfield, Aylesford, Kent ME20 6QJ. Use the map for travel planning only and confirm appointment type before leaving.

Before travelling

Check appointment type, clinician, time, whether you need fasting bloods, urine/sample, medicine boxes, forms, hospital letters, glasses, hearing aids or carer consent.

If someone else is driving

Send full address: Larkfield Health Centre, Martin Square, Larkfield, Aylesford, Kent ME20 6QJ. Phone: 01732 849980.

If using Anima

Submit the request first if it is suitable for Anima. Do not travel to reception for same problem unless told or digitally excluded.

If late or wrong route

Phone reception as soon as safe. Time-limited nurse, blood, minor surgery or GP appointments may need rearranging.

When Thornhills Medical Practice is closed

The official contact page gives three routes depending on time and severity: IC24 between 6pm and 6:30pm weekdays, NHS 111 outside opening times, and 999/A&E for emergencies.

NHS 111 online Find urgent care Kent and Medway urgent care information

Problem / time	Use this	Examples
Life-threatening emergency	Call 999 or go to A&E.	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent 8am–6pm	Use Anima if possible, or call/visit practice.	Urgent same-day issue that is not 999.
Urgent 6pm–6:30pm weekday	Practice press 8 transfer or call IC24 on 0300 5555 252.	Care has transferred to IC24.
Before 8am / after 6:30pm / weekends	NHS 111 online or call 111.	Need help now but not an emergency.
Minor illness/injury	Urgent treatment centre / NHS 111 / pharmacy depending on problem.	Sprains, minor burns, broken bones and urgent non-emergency illness.
Mental health emergency	Treat as seriously as physical emergency. Use 999 if immediate danger.	Serious self-harm, overdose, immediate risk.

Official action links used

Use these after checking the practical route above. The article brings the important details into the page first, then gives the official action links.

Official Thornhills Medical Practice website · Contact, hours, parking and access · Anima online request guide · Submit Anima request · Appointments · Doctors’ surgeries · Prescriptions · Test results · Fit notes · New patient registration · Clinics and services · About the surgery · NHS profile · CQC profile

Thornhills Medical Practice FAQs

What is Thornhills Medical Practice phone number?

The official practice phone number is 01732 849980.

Where is Thornhills Medical Practice?

Thornhills Medical Practice is at Larkfield Health Centre, Martin Square, Larkfield, Aylesford, Kent, ME20 6QJ.

What are the opening hours?

The official contact page lists Monday to Friday opening as 8am to 6pm, with Saturday and Sunday closed. Patient care transfers to IC24 from 6pm to 6:30pm on weekday evenings.

How do I request a GP appointment?

Use Anima during opening hours for most GP appointment requests. If urgent online requests are not available, call or visit the practice during 8am to 6pm, or use NHS 111 if appropriate.

What is Anima?

Anima is the online platform used by Thornhills Medical Practice for most medical and administrative requests. It integrates with the medical record and asks questions so staff can assess and route requests.

When can I use Anima?

The practice accepts online consultation requests and queries during opening hours, 8:00am to 6:30pm.

What should I use Anima for?

Use Anima for GP appointment requests, medical advice for new or ongoing concerns, admin queries, prescription queries, fit notes, chasing test results or referrals, vaccination enquiries, contraception and HRT queries, and travel immunisation enquiries.

What should I not use Anima for?

Do not use Anima for home visits, blood test appointments, practice nursing appointments such as smears, dressings, injections and ECGs, repeat prescription ordering, or annual long-term-condition reviews.

How do I order repeat prescriptions?

Use online services or place the repeat prescription request in the surgery letterbox or reception. Repeat prescription requests are not accepted by phone unless the patient is registered for the housebound delivery service.

How long do prescriptions take?

The practice asks patients to allow 72 hours, or three working days. Requests ordered after 1pm take an extra day.

When should I call for test results?

Phone 01732 849980 after 10am, or access results through the NHS App where available.

Will the practice contact me about normal results?

The practice says it will contact patients by telephone or letter only if a result is abnormal and treatment or further investigation is needed. You will not be contacted if the result is normal.

Can someone else get my test results?

Adult results will not be given to anyone other than the patient except in exceptional circumstances. Pregnancy test results require the patient to come to reception in person.

How do I request a fit note?

For sickness of seven days or less, use self-certification. For more than seven days, request a fit note through the practice route. If the practice or hospital already has information, you may not need a new appointment.

Is there a charge for short sickness certificates?

The practice fit-note page says a £40 charge is payable if an employer requests a certificate for sickness of seven days or less, because this is a private non-NHS medical certificate.

Is Thornhills Medical Practice accepting new patients?

NHS currently shows Thornhills Medical Practice as accepting new patients. The practice says to check you live within the boundary area before registering.

Does Thornhills have parking and disabled access?

Official pages list car parking, cycle parking, disabled parking, disabled WC, induction loop, signing service, step-free access and wheelchair access.

What is the CQC rating?

CQC lists Thornhills Medical Practice as Overall Good. The latest inspection was 14 December 2016 and the report was published 2 February 2017. CQC reviewed information on 6 July 2023 and did not find evidence to reassess the rating at that stage.

What should I do when the surgery is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Between 6pm and 6:30pm on weekdays, patient care transfers to IC24; call the practice and press 8 or call IC24 on 0300 5555 252. Call 999 for emergencies.

Is this the official Thornhills Medical Practice website?

No. This is an independent patient guide on medicalpracticeuk.org. Use the official practice website, NHS.uk, CQC, NHS 111 and the surgery itself for final live details.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC, not Anima and not Thornhills Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, Anima availability, appointment routes, Enhanced Access arrangements, prescription rules, test-result routes, registration status, parking, access facilities, services and CQC information can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

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