York Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not the NHS and not The York Medical Practice. Call 999 for a life-threatening emergency. For urgent medical help that is not life-threatening when the practice is closed, use NHS 111 online or call 111.

Twickenham NHS GP action guide

York Medical Practice: GP appointments, Total Triage, opening hours and patient help

The York Medical Practice is an NHS GP surgery at St John’s Health Centre, Oak Lane, Twickenham, Middlesex TW1 3PA. This guide puts the current patient routes first: Total Triage for GP appointment requests, opening hours, urgent and routine care, prescriptions, test results, registration, clinics, accessibility, complaints, CQC and NHS 111.

Choose your task Total Triage steps Map and directions

1. Send your request

2. Doctor reviewThe practice says requests are reviewed the same day.

✓3. Right routeGP, nurse, pharmacist, advice or urgent care.

Main reception number

020 8744 0220

Useful for: help if you cannot use Total Triage online, home-visit requests, registration questions, clinic bookings, access or interpreter needs, prescription queries and other practice support.

Call the practice Official website

Practice address

The York Medical Practice
St John’s Health Centre
Oak Lane
Twickenham
Middlesex
TW1 3PA

This article is about the Twickenham practice. Do not confuse it with practices or medical groups in the city of York.

Open directions

Phone

020 8744 0220

Address

Oak Lane, TW1 3PA

Tuesday

Open until 8pm

Appointment route

Total Triage

Fast answer: The York Medical Practice is at St John’s Health Centre, Oak Lane, Twickenham, Middlesex TW1 3PA. Call 020 8744 0220. The practice website lists Monday 8am–6:30pm, Tuesday 8am–8pm, Wednesday to Friday 8am–6:30pm, and weekends closed. Since 27 April 2026, patients requesting a GP appointment need to complete the practice’s Total Triage process first.

Start here: match your task to the correct route

York Medical Practice uses different routes for medical requests, prescriptions, results, home visits and administrative tasks. Start with the task rather than repeatedly calling reception.

I need…	Best first step	What happens next
Life-threatening emergency	Call 999.	Do not wait for a GP form or callback.
A GP appointment	Use Total Triage through the practice website or NHS App.	A doctor reviews the request and decides the safest next step.
Urgent GP help while open	Use the current triage route; phone reception if online access is difficult.	Urgent problems can be directed to same-day care where appropriate.
A routine appointment	Start with Total Triage.	The practice may arrange planned care or send a booking link.
A home visit	Phone reception before 10:30am.	A GP decides whether a home visit is medically required.
A repeat prescription	Use the NHS App where possible.	Allow three working days.
A blood or urine test result	Check the NHS App or phone after 10:30am.	The practice says these results are normally available within five working days.
Urgent help when closed	Use NHS 111 online or call 111.	Use 999 instead for a life-threatening emergency.

If you want a broader explanation of NHS GP appointments, registration, prescriptions and out-of-hours care, see the Medical Practice UK patient guide.

York Medical Practice opening hours

Official practice website Official appointment page NHS profile

Day	Current practice website hours	Patient note
Monday	8:00am–6:30pm	GP appointment requests use Total Triage.
Tuesday	8:00am–8:00pm	Tuesday has the latest listed closing time.
Wednesday	8:00am–6:30pm	Keep your phone available after submitting a request.
Thursday	8:00am–6:30pm	Check live notices before travelling.
Friday	8:00am–6:30pm	Do not leave routine medicine or admin tasks until late Friday.
Saturday	Closed	Pre-arranged extended-access care may operate separately.
Sunday	Closed	Use NHS 111 if urgent and not life-threatening.

Check the practice website before an important visit. The practice website is the strongest current source for its published opening hours. Bank holidays, training sessions and temporary changes can alter access.

Total Triage from 27 April 2026

The practice changed how GP appointments are requested from 27 April 2026. Patients now give information about their medical concern first. A doctor reviews that information on the same day and decides the safest next step.

Official Total Triage guidance Online appointment guidance NHS App

Start from the official practice route.
Use the practice website’s Contact Us / Patient Triage route or the NHS App.

Describe the medical problem.
Answer the questions requested by the practice so the clinical team can understand the issue and its urgency.

Stay contactable.
The practice says a doctor reviews the information on the same day.

Follow the route offered.
The outcome can include urgent care, a future appointment, medical advice, a prescription, pharmacy/self-care or another appropriate service.

No smartphone, internet access or confident English? The practice says reception can ask the same structured questions by phone or at the front desk and complete the triage form on your behalf. Patients using that route are added to the same triage list.

After triage: what might the practice do?

Urgent care

The practice may book a same-day face-to-face or telephone appointment for a problem that cannot wait.

Planned care

You may receive a call or booking link for a future appointment for a routine review or non-urgent concern.

Quick resolution

Some requests may be dealt with through medical advice or a prescription without a separate appointment.

Another service

The reviewing clinician may direct you to a nurse, pharmacist, self-care, another local service or emergency care.

Appointments: urgent, routine, telephone and extended access

Official appointments page Call reception

Urgent appointments while the practice is open

The appointments page states that a triage doctor is available from 8:00am to 6:00pm on surgery days. Under the newer Total Triage system, medical details are reviewed so urgent problems can be prioritised.

Routine and advance appointments

The practice says standard advance-bookable appointments can be arranged with a clinician of your choice up to six weeks ahead for most medical matters, subject to the current triage process and availability.

Telephone or face to face

Depending on the problem, you may be offered a telephone or face-to-face consultation. Exact telephone callback times cannot be guaranteed.

Continuity of care

For an ongoing condition, the practice says it may be helpful to see the same GP where possible. Ask reception what options are available.

10-minute appointment slots

Doctor appointments are normally spaced at 10-minute intervals unless a clinician has requested a longer appointment.

If you are late

The practice says patients arriving more than 10 minutes late may be asked to rebook.

Evening and weekend access

The practice says registered patients can access some weekday evening and weekend GP or nurse appointments. These are pre-arranged appointments, not general walk-in weekend opening. Ask reception about current availability.

Home visits

If you are housebound or too unwell to attend the surgery, phone 020 8744 0220 before 10:30am to request a home visit.

A GP decides whether a home visit is medically required and how urgently it should happen. Be prepared to explain the problem and why attending the practice is not possible.

Out-of-area patients: York Medical Practice participates in the Choice of GP Practice scheme, but states that patients registered from outside its normal catchment cannot receive home visits from the practice.

Repeat prescriptions: NHS App, written requests and three working days

The practice recommends the NHS App for repeat medication requests. If the NHS App is unsuitable, it also lists Patient Access, the website Contact Us route, a pharmacist or a written request delivered or posted to the surgery.

Official prescription guidance NHS App Emergency prescription service

Prescription question	Official practice guidance
How long?	Allow three working days.
Can I order verbally?	No. The practice says medicine requests must be made in writing.
Medicine not previously prescribed?	The practice says you need a doctor appointment rather than requesting it as a repeat.
Medication review due?	Patients on repeat medicines are asked to have a medication review at least annually.
Completely run out while closed?	The practice links patients to the NHS 111 emergency-prescription route where appropriate.

Test results: NHS App or phone after 10:30am

For blood or urine tests arranged through York Medical Practice, the practice says results should normally be available within five working days.

Official test-results page NHS App Call the surgery

Check the NHS App.
The practice says results appear there once available.

If you need reception help, call after 10:30am.
Use 020 8744 0220.

Follow any clinician instruction.
A nurse or doctor may ask you to attend or arrange further discussion for more complex results.

Do not assume no news means normal. The practice specifically tells patients to check their results after a test has been arranged.

Confidentiality: results are normally given only to the patient unless prior permission has been provided or the patient cannot understand the information.

Register with York Medical Practice

NHS currently shows York Medical Practice as accepting new patients. The official practice registration page also says it welcomes new patients.

Official new-patient page NHS GP registration service NHS practice profile

Check the practice boundary.
The practice page includes a postcode search so you can check whether your home is inside the normal catchment.

Choose online or reception forms.
The practice offers an online registration route and says paper forms are also available from reception.

Submit your information.
Complete the required personal and health details carefully.

Allow three working days.
The practice asks for three working days to process received registration forms before an available appointment can be booked.

Registering a child

The practice says it cannot register a child unless a parent or guardian is also registered there.

Out-of-area registration

The practice may accept some patients outside its normal catchment, but warns this can affect referrals and home visits are not available.

Temporary patient option

The practice explains that eligible people who are temporarily away from home may be registered for up to three months while staying registered with their permanent GP.

Clinics and services available through the practice

York Medical Practice lists several services that may use a nurse, GP or dedicated clinic rather than a standard routine GP appointment.

Official clinics and services Who do I see?

Anticoagulation monitoring

The practice lists a Wednesday morning clinic for registered patients and some patients referred by other practices.

Baby checks

An 8-week developmental check is listed with a GP followed by a nurse.

Blood tests

A booked appointment is required. The practice lists blood clinics during the week from 8am to 12pm.

Cervical screening

Appointments are offered during the week, with some weekend availability through hub surgeries.

Women’s health

The practice lists a pre-booked Tuesday clinic from 4pm to 6pm covering contraception and related services.

Diabetes

A weekly nurse-led diabetes clinic is listed by appointment.

Maternity

The practice lists antenatal and postnatal care.

Lifestyle support

Diet, weight-loss and smoking-cessation support are listed.

Extended access

The practice lists additional early-morning, evening and weekend appointments for eligible registered patients.

Blood-test alternative: the practice says patients with the appropriate request form may use Kingston Hospital’s phlebotomy service if the practice clinic times are unsuitable, but an appointment must be booked.

Accessibility and communication support

The practice asks patients to tell reception if a health condition or disability makes it harder to use the surgery successfully. Reception can record the requirement so staff are aware on future visits.

Official accessibility information Call reception

Physical access

Automatic opening doors at the health centre and surgery entrance.
Lower section of the reception desk for wheelchair users.
Disabled toilet.

Language support

The practice says an interpreter can be arranged for patients who do not speak English. Tell reception in advance so support can be organised.

Complaints, feedback and the Patient Participation Group

The practice publishes formal feedback and complaints information. Its practice-policies page directs patients with a complaint to the practice manager and says further written information and a complaints form are available through the practice.

Practice policies and complaints Patient Participation Group

Making a complaint

Give a clear account of what happened, relevant dates and what outcome you are seeking. Use the official practice complaints route rather than sending sensitive information to an unofficial website.

Patient Participation Group

The practice publishes PPG newsletters, meeting minutes and a form for patients interested in joining or contributing to the group.

CQC rating and inspection dates

The Care Quality Commission currently displays an overall rating of Good for The York Medical Practice. CQC also displays Good for Safe, Effective, Caring, Responsive and Well-led.

CQC item	Published information	How to read it
Overall rating	Good	This is the rating currently displayed by CQC.
Latest inspection	29 November 2016	This was not a 2026 inspection.
Report published	18 April 2017	The Good rating comes from historical inspection activity.
Latest review	6 July 2023	CQC reviewed available information and did not find evidence requiring rating reassessment at that stage.

Official CQC profile

Rating date matters: do not interpret “Good” as a new 2026 inspection. Check the live CQC page for any later regulatory change.

Map and directions to St John’s Health Centre

Address: The York Medical Practice, St John’s Health Centre, Oak Lane, Twickenham, Middlesex, TW1 3PA.

Map provided for location and directions only. MedicalPracticeUK.org is not the official surgery website.

Before travelling: check your appointment time, whether your consultation is telephone or face to face, the exact building address, and any access or interpreter arrangements you need.

What to do when York Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent but not life-threatening	NHS 111 online or call 111.
Completely out of usual repeat medicine	Use the NHS 111 emergency-prescription service where appropriate.
Routine admin, registration or appointment request	Use the normal practice route when it reopens.

Official sources used

This article uses current official practice, NHS and CQC information rather than third-party directory details.

Last verified: 16 September 2026.

York Medical Practice FAQs

Which York Medical Practice is this article about?

This article is about The York Medical Practice at St John’s Health Centre, Oak Lane, Twickenham, Middlesex, TW1 3PA. It is not a GP surgery in the city of York.

What are York Medical Practice opening hours?

The current practice website lists Monday 8:00am–6:30pm, Tuesday 8:00am–8:00pm, Wednesday 8:00am–6:30pm, Thursday 8:00am–6:30pm and Friday 8:00am–6:30pm. Saturday and Sunday are listed as closed.

What is the York Medical Practice phone number?

The main practice telephone number is 020 8744 0220.

How do I request a GP appointment?

Since 27 April 2026, GP appointment requests start with Total Triage. Use the official practice website’s Patient Triage route or the NHS App. A doctor reviews the submitted information before the next step is arranged.

What happens after I submit a Total Triage request?

The practice says a doctor reviews the information on the same day. The outcome may be same-day care, a future appointment, advice or a prescription, pharmacy/self-care, or another appropriate service.

What if I cannot use Total Triage online?

Phone or visit reception. The practice says reception can ask the same structured questions and complete the form on your behalf, including when internet access, smartphones or language barriers make the online route difficult.

How are urgent appointment requests handled?

The appointments page states that a triage doctor is available from 8:00am to 6:00pm on surgery days. Under Total Triage, urgent requests can be prioritised and routed to appropriate same-day care where needed.

Can I get an evening or weekend appointment?

The practice says some weekday evening and weekend GP or nurse appointments are available to registered patients. These are pre-arranged extended-access appointments rather than general walk-in weekend opening. Ask reception about availability.

How long do repeat prescriptions take?

York Medical Practice asks patients to allow three working days. It recommends the NHS App for repeat prescriptions and states that medication requests cannot be processed verbally.

How do I get my test results?

Blood and urine test results arranged through the practice should normally be available within five working days. Check the NHS App, or call 020 8744 0220 from 10:30am onwards. The practice advises patients to check rather than assume a result is normal.

Independent information notice: MedicalPracticeUK.org is not The York Medical Practice, the NHS, NHS 111 or the Care Quality Commission. This page is an independent patient-information guide. Opening hours, appointment availability, clinic arrangements, online forms and practice procedures can change. Use the official links above for current forms and changes affecting an immediate visit or request.

York Medical Practice Call 020 8744 0220