Loxwood Medical Practice | NHS GP Appointments & Hours

Emergency first: MedicalPracticeUK.org is an independent information website, not Loxwood Medical Practice or the NHS. Call 999 for a life-threatening emergency. For urgent medical help that is not life-threatening when the surgery is closed, use NHS 111 online or call 111.

Loxwood & rural West Sussex GP guide

Loxwood Medical Practice: appointments, eConsult, opening hours and dispensary help

Loxwood Medical Practice is at Farm Close, Loxwood, Billingshurst, West Sussex, RH14 0SU. It serves a largely rural area and operates its own dispensary. Patients can use the live practice eConsult service, NHS App and telephone routes for different GP tasks, while eligible dispensing patients can also register for the practice’s Pharmabox24 24/7 prescription locker.

Choose your route Use eConsult correctly 24/7 prescription locker

1. Send the problem

2. Practice review The practice reviews online requests and can respond by phone, text or email.

✓3. Right next step Advice, appointment, prescription, nurse care or another service.

Main practice telephone

01403 752246

Use reception when you cannot complete an online consultation, need urgent practice help during opening hours, need a nurse appointment, want a home visit considered, have a dispensary question or need communication support.

Call Loxwood Medical Practice Official practice website

Address

Loxwood Medical Practice
Farm Close
Loxwood
Billingshurst
West Sussex
RH14 0SU

The practice sits in rural West Sussex near the Surrey border. Check the full postcode rather than relying only on “Billingshurst” when travelling.

Open directions

Phone

01403 752246

Weekday reception

8am–6:30pm

Online consultation

eConsult

Dispensing

On-site + Pharmabox24

Fast answer: Loxwood Medical Practice is at Farm Close, Loxwood, Billingshurst, West Sussex, RH14 0SU. The main number is 01403 752246. Current published GP reception data shows Monday to Friday 8:00am–6:30pm, with Saturday and Sunday closed. NHS currently lists Loxwood Surgery as accepting new patients.

Which Loxwood route should you use?

The most important distinction is between a new or non-urgent medical problem, a routine medication request and a task that needs reception or nursing support.

You need	Start here	What happens next
Life-threatening emergency	Call 999.	Do not wait for the surgery or an online response.
New non-urgent medical problem	Use the live Loxwood eConsult portal.	The practice can review the request and reply by phone, text or email.
Urgent medical problem while open	Call 01403 752246.	Tell reception clearly that the problem is medically urgent.
Nurse appointment	Telephone reception.	The practice-specific eConsult FAQ currently says nurse appointments should be arranged directly with the surgery.
Routine repeat medicine	Use NHS App or the practice’s normal prescription route.	The practice’s published prescription guidance asks for three full working days.
Fit note after more than 7 days off sick	Submit eConsult or contact the surgery.	The practice asks patients to allow two working days for review and issue.
Prescription collection as a dispensing patient	Use the dispensary or register for Pharmabox24 if eligible.	Pharmabox24 can provide 24/7 collection for suitable medicines once your prescription is loaded.
Urgent help when closed	NHS 111 online or call 111.	NHS 111 directs you to the appropriate urgent NHS service.

For a broader explanation of GP registration, NHS App, appointments and out-of-hours care, see the NHS medical practice patient guide.

Loxwood Medical Practice opening hours

Current published surgery data lists the reception as open Monday to Friday from 8:00am to 6:30pm.

Day	Reception hours	Patient note
Monday	8:00am–6:30pm	Use eConsult for suitable non-urgent requests or call for urgent practice help.
Tuesday	8:00am–6:30pm	Keep your phone available after submitting an online consultation.
Wednesday	8:00am–6:30pm	Medical secretaries are listed as available by phone option 3 between 10am and 2pm Monday to Friday.
Thursday	8:00am–6:30pm	Check practice news for training or temporary service changes.
Friday	8:00am–6:30pm	Allow enough working days for repeat medicines before the weekend.
Saturday	Closed	Pharmabox24 collection is separate and can operate 24/7 for registered dispensing patients.
Sunday	Closed	Use NHS 111 for urgent non-emergency help.

Practice opening and dispensary collection are not the same thing. The surgery can be closed while an eligible dispensing patient is still able to collect a suitable prescription from the automated Pharmabox24 locker.

Check the current practice homepage NHS Loxwood Surgery profile

eConsult: the practice-specific online route we could verify

The Loxwood eConsult portal is currently live and practice-specific. Its patient FAQ says the service can provide self-help information, direct patients to another service or send an online consultation to Loxwood Medical Practice.

Open Loxwood eConsult Read the Loxwood eConsult FAQs

Check urgency before starting.
The practice-specific eConsult FAQ says medically urgent problems should go to the surgery, NHS 111 or 999 depending on severity.

Choose the closest symptom, condition or administrative route.
If the system does not cover your problem, contact the surgery instead of forcing the request into an unrelated category.

Complete the questions carefully.
The practice reviews the submitted information alongside your medical record.

Watch phone, text and email.
The Loxwood portal says the practice may respond through any of these routes, and a telephone call can appear as private or blocked.

Follow the clinical next step.
The response may give advice, ask you to attend, arrange an appointment or issue a prescription where clinically appropriate.

Same-day response is an aim, not an emergency guarantee. The eConsult FAQ says requests submitted during office hours are normally reviewed with an aim of responding the same working day, but urgent problems should still use the practice, NHS 111 or 999 rather than waiting on an online form.

Why this page does not call Rapid Health, PATCHS, Accurx, Klinik or SystmConnect the current Loxwood system: the new website template displays several generic platform labels, but only the Loxwood-specific eConsult portal could be independently verified as an active practice route during this review.

Who might deal with your request?

GP

A GP can assess medical problems that need diagnosis, prescribing decisions, ongoing review or examination.

Nurse or nurse practitioner

Loxwood currently lists practice nurses and a nurse practitioner. Contact reception for the appropriate nursing appointment.

Clinical pharmacist

The practice currently lists a clinical pharmacist who supports medication reviews and medicines-related queries.

Community or local service

The practice works with local nursing, midwifery, health visiting and social-prescribing services, so some requests may be better handled outside a GP consultation.

Appointments: online request first where suitable

The practice’s published online-services guidance says it is preferable to use eConsult first for a GP appointment or GP advice. The surgery then contacts the patient with suitable advice or an appointment route.

GP request

Start with eConsult for a suitable non-urgent new problem, or call reception if online consultation is unsuitable.

Nursing appointment

The practice-specific eConsult FAQ says nursing appointments are currently arranged by telephoning the surgery.

Text booking link

Published Loxwood online-services information says a doctor appointment can sometimes be booked when the GP sends you a text link.

Cancel if no longer needed

Use the available online facility or contact reception so the appointment can be released to another patient.

Need more time? Loxwood’s published appointment information asks patients to tell the practice if they believe a longer consultation may be needed.

Repeat prescriptions: plan for three full working days

Loxwood’s published online-services information asks patients to allow three full working days for a routine repeat prescription. It also says routine medicines are not normally processed more than ten days before they are due unless there is an exceptional reason such as travel.

Prescription need	Useful route
Routine repeat medicine	Use NHS App or another approved online service where enabled.
Paper request	The practice’s published guidance also allows requests by post or in person.
Telephone request	The practice says routine telephone medication requests are not accepted unless this has been agreed in advance with your named doctor.
Travelling	Tell the practice if exceptional travel means you need to request earlier than usual.
Dispensing patient	Use the surgery dispensary or Pharmabox24 if you have registered for the locker and the medicine is suitable.

NHS App prescription access Current Loxwood prescription route

For broader help with nominated pharmacies, repeat medicines and medication reviews, see the NHS medication and prescription guide.

Pharmabox24: 24/7 collection for eligible dispensing patients

A genuinely useful Loxwood-specific service

In 2026, Loxwood Medical Practice introduced Pharmabox24, an automated prescription locker that allows registered dispensing patients to collect suitable prescriptions 24 hours a day, 7 days a week.

You must register for the service and provide a correct mobile number because the system sends an SMS containing the unique PIN needed for collection.

Confirm that you are a dispensing patient.
The locker service is specifically for Loxwood dispensing patients.

Register with the dispensary.
Complete the official Pharmabox24 registration form and return it to Loxwood Medical Practice Dispensary.

Keep your mobile number accurate.
The practice needs the correct mobile number so the collection PIN can be sent by SMS.

Wait until the prescription is loaded.
Use the PIN supplied for collection once your prescription is ready in the locker.

Not every medicine can go into the locker. The official registration form says some medicines may be unsuitable for Pharmabox24 and must instead be collected in person from the dispensary during normal dispensing hours.

Official Pharmabox24 registration form Loxwood practice news and dispensary updates

Test results: NHS App and online record access

Loxwood encourages patients to use NHS Login/NHS App services. The practice’s online-services information says patients can access test results, current medicines, letters and parts of their coded GP record where access has been enabled.

NHS App

Check your NHS account first when result access is enabled for your record.

Open NHS App guidance

Need clinical interpretation?

Seeing a result online is not the same as understanding what it means for you. Contact the surgery if the practice has asked you to discuss it or if you are unsure about the next step.

The practice may contact you when action is required. Its published online-record information says Loxwood will still contact patients directly about results that need further action, although patients may sometimes see a result online before the surgery has been able to make contact.

Fit notes: two different routes depending on how long you have been off

Time off sick	What to do
7 days or less	Normally self-certify. The practice says your employer should not ordinarily require medical evidence for the first seven days.
More than 7 days	Submit an eConsult fit-note request or contact/visit the surgery between 10am and 6pm.
Processing	The practice asks patients to allow two working days for review and issue.
How it may arrive	Where possible, the certificate may be sent electronically by text message or email.

Official Loxwood fit-note guidance

Register with Loxwood Medical Practice

The current NHS profile says Loxwood Surgery is accepting new patients. The practice has historically registered patients who live within its practice boundary, so check that your current address is covered before relying on the application.

Check the live NHS registration status.
Use the NHS Loxwood Surgery profile before applying because GP lists can open or close.

Confirm that your home address is within the practice area.
Contact reception if the current boundary is unclear.

Prepare your health information.
Have your previous GP details, regular medicines, allergies, contact information and NHS number if known.

Do not confuse GP registration with online-record identity checks.
Some older Loxwood forms ask for photo ID when activating detailed SystmOnline record access. NHS rules say ID, proof of address, immigration status and an NHS number are not general legal requirements simply to register with a GP surgery.

Check current NHS registration status NHS GP registration rules

If you want to compare how another rural-style practice handles appointments and prescriptions, see the White Horse Medical Practice patient guide. Its Faringdon rules do not apply to Loxwood.

Why the Loxwood dispensary matters

Loxwood is not only a GP surgery; CQC records also describe it as having its own dispensary. That matters in a rural catchment because eligible patients may receive medicines directly from the practice rather than through an ordinary nominated community pharmacy.

Dispensing patient

Ask the practice dispensary about ordering, collection, current dispensing times and whether your prescription is eligible for Pharmabox24.

Non-dispensing patient

Your electronic prescription may instead go to a nominated community pharmacy. Use the NHS App or contact the practice if your pharmacy nomination needs changing.

2026 dispensary changes: the practice published both a Pharmabox24 launch and a later dispensary-upgrade notice. If you have not collected medication recently, check the current practice news before relying on an older collection routine.

Communication and accessibility support

The current staff information asks patients to tell the practice if communication is difficult because of a learning difficulty, language need or sensory impairment, so support can be arranged appropriately.

Tell reception when booking

Language or interpreter requirement.
Hearing or sensory need.
Learning disability or communication difficulty.
Need to discuss something privately.

Before travelling

If step-free access, disabled parking or another physical facility is essential to your appointment, confirm the current arrangement with reception rather than relying on an old directory listing.

Current Loxwood team and support information

CQC: Good overall, with the 2019 safety issue later corrected

The CQC history is more useful than simply writing “Good”. A comprehensive inspection in March 2019 rated Loxwood Good overall but Requires improvement for Safe. CQC returned in August 2019 and found the required safety improvements had been made; Safe was then rated Good.

CQC event	Date	What happened
Comprehensive inspection	15 March 2019	Overall Good; Effective, Caring, Responsive and Well-led Good; Safe initially Requires improvement.
Report published	14 May 2019	CQC published the findings from the comprehensive inspection.
Focused follow-up inspection	9 August 2019	CQC found improvements and changed Safe to Good. Overall remained Good.
Follow-up report published	2 September 2019	CQC published the updated Good safety finding.
Later data review	6 July 2023	CQC said it had not found evidence requiring another inspection or rating reassessment at that stage.

This is not a 2026 inspection. CQC still displays Loxwood Medical Practice as Good, but the most recent on-site focused inspection shown in the CQC timeline is from August 2019.

Current Loxwood CQC profile Full CQC inspection timeline

Map and directions to Loxwood Medical Practice

Loxwood Medical Practice
Farm Close
Loxwood
Billingshurst
West Sussex
RH14 0SU

Map provided for location and directions only. MedicalPracticeUK.org is not the official Loxwood Medical Practice website.

Rural-location tip: use the full postcode RH14 0SU and “Farm Close, Loxwood” rather than navigating only to Billingshurst. If you have an important timed appointment, check the route before leaving home.

What to do when Loxwood Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent medical problem that is not life-threatening	Use NHS 111 online or call 111.
Minor illness or medicine question	Ask a community pharmacist where suitable.
Prescription waiting in Pharmabox24	Registered dispensing patients can use the locker 24/7 when a suitable prescription has been loaded and a collection PIN issued.
Routine GP or administrative issue	Use the appropriate practice route when normal services reopen.

Official and authoritative sources

Last verified: 21 September 2026.

Loxwood Medical Practice FAQs

What is the Loxwood Medical Practice phone number?

The main practice telephone number is 01403 752246.

What are Loxwood Medical Practice opening hours?

Current published reception data shows Monday to Friday from 8:00am to 6:30pm, with Saturday and Sunday closed. Check the live practice website before travelling around bank holidays or temporary closures.

How do I request a GP appointment at Loxwood Medical Practice?

For a suitable non-urgent GP problem, use the practice-specific Loxwood eConsult service. The practice can then contact you with advice or the most appropriate appointment. You can also call 01403 752246 if online consultation is unsuitable.

How quickly will Loxwood respond to an eConsult?

The practice-specific eConsult FAQ says requests submitted during office hours are normally reviewed with an aim of responding by phone, text or email the same working day, although this is not an emergency-response guarantee.

How do I book a nurse appointment?

The current Loxwood eConsult FAQ says nurse appointments should be arranged by telephoning the surgery rather than through the online-consultation form.

How long do Loxwood repeat prescriptions take?

The practice’s published online-services guidance asks patients to allow three full working days for routine repeat-prescription requests. Routine telephone medication requests are not normally accepted unless agreed in advance with your named doctor.

What is Pharmabox24 at Loxwood Medical Practice?

Pharmabox24 is the practice’s automated prescription locker for registered dispensing patients. Once registered and once a suitable prescription has been loaded, the patient receives an SMS PIN and can collect it 24 hours a day, 7 days a week.

Is Loxwood Medical Practice accepting new patients?

The current NHS Loxwood Surgery profile says the surgery is accepting new patients. Registration availability can change, so check the live NHS profile and confirm that your address is within the practice area before applying.

How do I get my test results?

Loxwood encourages patients to use NHS App and online record access where enabled. The practice’s published online-services information says test results can be viewed online and that the surgery will contact patients directly where a result requires further action.

What is Loxwood Medical Practice’s current CQC rating?

CQC currently displays Loxwood Medical Practice as Good overall. A comprehensive inspection on 15 March 2019 initially rated Safe as Requires improvement, but a focused inspection on 9 August 2019 found the required safety improvements and changed Safe to Good. CQC later reviewed available data on 6 July 2023 and did not find evidence requiring another inspection or rating reassessment at that stage.

Independent information notice: MedicalPracticeUK.org is not Loxwood Medical Practice, the NHS, eConsult, Pharmabox24 or the Care Quality Commission. Appointment availability, online-request systems, prescription processing, dispensing eligibility, Pharmabox24 suitability, registration status and practice opening arrangements can change. Use the official links above for live information affecting an immediate medical request, prescription collection or visit.

Loxwood Medical Practice Call 01403 752246