Leacroft Medical Practice Crawley

Emergency first: This is an independent patient guide, not the NHS and not Leacroft Medical Practice. Call 999 for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, acute confusion or someone not responding. Use NHS 111 online or call 111 for urgent medical help that is not life-threatening.

Crawley NHS GP action guide

Leacroft Medical Practice: appointments, prescriptions, results, registration and Crawley access

Leacroft Medical Practice is an NHS GP surgery at Langley House, Langley Drive, Crawley, West Sussex RH11 7TF. Use this guide to request help, avoid the 8am phone queue when possible, order repeat medicine safely, check results, register correctly, plan your bus/access route and know what to do when the surgery is closed.

Pick the right route Request appointment Map and buses

Start here before calling

999

Danger signs?Call 999. Do not wait for Engage Consult, NHS App or reception.

Need GP help?Use appointment request form, phone or reception. Requests are clinically triaged.

Repeat medicine?Use SystmOnline, NHS App, website form during opening hours or paper slip.

Bus

Travelling in?Buses 4, 5, 200 and 692 stop right outside the practice.

Main telephone

01293 574747

Use this number for: urgent/routine appointment help, online-service problems, test-result questions, prescription queries, registration support, access needs, interpreter needs, home-visit requests, fit-note questions and if you are unsure whether to use GP, pharmacy, NHS 111 or 999.

Tap to call surgery Use call script

Address for maps and letters

Leacroft Medical Practice
Langley House
Langley Drive
Crawley
West Sussex
RH11 7TF

Use the full Langley House address so drivers, taxis and carers do not confuse it with other Crawley health services.

Open directions

Phone

01293 574747

Address

Langley House, RH11 7TF

Results

Phone/visit 10am–6pm

CQC

Overall Good

Quick answer: Leacroft Medical Practice is at Langley House, Langley Drive, Crawley, West Sussex RH11 7TF. Phone 01293 574747. The contact page lists Monday to Thursday 8am–8pm, Friday 8am–6:30pm, Saturday 8am–4pm and Sunday closed. For appointments, use the appointment request form, phone or visit reception. For repeat prescriptions, do not phone for requests; use SystmOnline, NHS App, website form during opening hours, or paper repeat slip.

What people searching “Leacroft Medical Practice Crawley” usually need

This page is designed for quick action, not long reading. Use the row that matches your task.

Search phrase	Real user need	Best answer
Leacroft Medical Practice appointments	Get urgent/routine GP help without using the wrong route.	Use the appointment request form, call 01293 574747, or visit reception during listed times.
Leacroft Medical Practice prescriptions	Order repeat medicine safely.	Use SystmOnline, NHS App, website form during opening hours or paper slip. Phone requests are not accepted.
Leacroft Medical Practice test results	Know when and how to ask.	View via NHS App/NHS account or SystmOnline, or phone/visit 10am–6pm after clinician review.
Leacroft Medical Practice register	Check catchment and application time.	Check boundary first, complete the new-patient form and allow up to 7 days for processing.
Leacroft Medical Practice buses	Travel without car stress.	Buses 4, 5, 200 and 692 stop right outside the practice.
Leacroft Medical Practice CQC	Check quality rating.	CQC lists the practice as Overall Good.

Decision hub: choose the right route in 60 seconds

Use this before filling in a form, phoning reception or travelling to Langley Drive.

Life-threatening emergency

Call 999. Do not use routine forms, NHS App or reception for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding or someone not responding.

Urgent but not life-threatening

Use NHS 111 online if aged 5 or over, or call 111. Call 111 for a child under 5.

Urgent appointment today/tomorrow

Use the appointment request form Monday to Friday, call 01293 574747 from 8am to 6:30pm, or visit reception from 8am to 6pm.

Routine appointment in next 7 days

Use the appointment request form, phone, reception, or NHS account for supported screening/vaccination booking.

Medicine request

Use SystmOnline, NHS App, website prescription form during practice opening hours, or a paper repeat slip through the letterbox.

Minor illness

Many coughs, colds, sore throats, tummy trouble, aches and pains can start with community pharmacy advice before a GP appointment.

Opening hours, enhanced access and phone timing

Leacroft has extended listed hours, but not every task should be done at the same time. Appointment calls, non-appointment calls, results and enhanced access need different timing.

Official contact page Official appointments page NHS profile

Need	Official detail	Practical patient action
Monday–Thursday	8am to 8pm listed on contact page.	Check whether your need is routine core access or enhanced-access appointment.
Friday	8am to 6:30pm listed on contact page.	Friday evening enhanced access is remote only on the appointment page.
Saturday	8am to 4pm listed on contact page.	Enhanced-access Saturday appointments are listed 9am to 4pm.
Sunday	Closed.	Use NHS 111 if urgent and not life-threatening; 999 for emergencies.
Phone lines	The appointment page says lines are busiest at 8am and the queue is usually worked through within 20 minutes.	Use callback function if you do not want to stay on hold.
Non-appointment calls	The practice asks patients calling for reasons other than appointment booking to call after 10am.	Use after-10am timing for admin, online help, routine questions or non-urgent issues.
Enhanced access	Monday to Friday 5pm–8pm and Saturday 9am–4pm; face-to-face and remote, except Friday evenings remote only.	Request in the same way as normal appointments.

Crawley timing tip: avoid the 8am rush if you only need results, admin help, online access support, fit-note advice or prescription questions. Use 8am pressure only when you genuinely need urgent appointment help.

Appointments: urgent, routine, triage and cancellation steps

Leacroft reviews patient requests through appointment triage. A doctor reviews requests and decides whether the best route is GP, physio, specialist nurse, Pharmacy First, quick call, message or advice.

Official appointment guidance Official homepage / Engage Consult Call 01293 574747

Rule out emergency first.
Use 999 for life-threatening symptoms. Use NHS 111 when urgent and the surgery is closed, or when you are unsure where to go.

Submit an appointment request.
Use the appointment request form Monday to Friday, phone 01293 574747 from 8am to 6:30pm, or visit reception from 8am to 6pm.

Give enough clinical detail.
The practice asks what you need help with so it can choose the most suitable doctor, nurse or health professional.

Expect triage.
The practice says everyone is responded to the same day if possible, but within 48 working hours at most.

Choose type if offered.
You may be helped by phone, face-to-face, video call, text or email.

Cancel quickly if needed.
Cancel through NHS account, SystmOnline, cancellation form, phone, or reply CANCEL to the appointment reminder text.

Appointment request script

Hello, my name is [name]. Date of birth: [date]. I am registered at Leacroft Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving/affecting sleep or work]. I have tried [medicine/self-care]. I would prefer [phone/face-to-face/video/text] if suitable. Is this best for GP, nurse, pharmacist, physio, Pharmacy First, NHS 111 or 999?

Urgent-priority reality: the practice says truly urgent medical requests, vulnerable patients, very young children and complicated health conditions are prioritised. Same-day GP capacity is limited, so the clearest clinical details help triage.

Engage Consult, NHS App and SystmOnline: use the correct digital route

The practice homepage highlights Engage Consult for online consultation and 24/7 NHS self-care advice. The online-services page explains SystmConnect/SystmOnline and NHS App-style tasks.

Official homepage Official online services Register for online services NHS App official guide

Task	Best route	Prepare this
Online consultation / question	Engage Consult / practice online form from official homepage.	Symptoms, start date, medicines, allergies, photos if requested and preferred contact method.
Appointments	Appointment request form, phone, reception, NHS account for supported screening/vaccination booking.	Urgency, symptoms, interpreter/access needs and preferred clinician if important.
Repeat prescriptions	SystmOnline, NHS App, website form during opening hours, or paper slip.	Exact medicine name, dose, quantity and nominated pharmacy.
Test results	NHS account/NHS App, SystmOnline, phone/visit 10am–6pm, or test-result request form.	Test type, date, who requested it and whether you have waited 3 weeks.
Register for online services	Complete online-services registration and attach photo ID.	You must already be registered at Leacroft Medical Practice.
Online access problem	Contact surgery by phone or in person.	Say if problem is login, identity, record access, repeat medicine or username/password.

Login safety: use the official practice website, NHS App, NHS.uk or SystmOnline. Do not enter NHS login or medical details into random search-result pages.

Repeat prescriptions: order correctly and avoid running out

The prescriptions page clearly says the practice does not accept phone-call requests for prescriptions and asks patients not to book an appointment just to request medication.

Official prescription page NHS App SystmOnline Find a pharmacy

Sys

SystmOnline

Log into your account and choose listed repeat medication items.

App

NHS App

Use your NHS account to view and order listed repeat medicines where enabled.

Web

Website form

Use the repeat prescription request form if you do not have a login. It is only available during practice opening hours for safety reasons.

Slip

Paper slip

Use the repeat request form/slip and drop it through the surgery letterbox.

Prescription question	Official / practical answer	Action
Can I order repeats by phone?	No. The practice says it does not accept phone-call requests for prescriptions.	Use SystmOnline, NHS App, website form or paper slip.
When should I order?	The practice asks patients to send repeat requests about one week before running out.	Order when you still have at least 7 days of medicine.
Need a medication review?	Repeat prescriptions require at least annual medication review.	Book review when invited; it may be by phone or face-to-face.
Have a prescription query?	The prescription page says you can phone the pharmacist after 10am on 01293 574747.	Use this for questions, not repeat-order requests.
Old medicines?	Return old medicine to the pharmacy you got it from.	Do not put medicines in household bins or flush them.
Need minor illness advice?	Pharmacists can advise on coughs, colds, sore throats, tummy trouble, aches and pains.	Use pharmacy first when appropriate.

Local pharmacy details listed by the practice: Wellhealth Pharmacy, 4 Langley Parade, 01293 522015; Day Lewis Pharmacy, 52 Ewhurst Road, West Green, 01293 400848; Asda Pharmacy, Pegler Way, Crawley, 01293 663410; Jade’s Chemist Ifield, Lady Margaret Road, 01293 525600.

Test results: where to check, when to ask, and confidentiality rules

After a doctor has reviewed results, Leacroft says patients can view them online, phone or visit between 10am and 6pm, or use the test-result request form for questions.

Official test results page NHS account SystmOnline

Question	Answer	Action
Where can I view results?	NHS account/NHS App or SystmOnline after doctor review.	Check online before calling if you have access.
When can I phone or visit?	Between 10am and 6pm.	Do not use the 8am appointment rush for routine results.
Will the practice contact me?	The practice says it contacts patients directly if there is a problem or sends an automatic SMS if normal.	Use the online result form if you have not heard after 3 weeks.
Someone else wants my results?	Results are confidential; the practice may refuse disclosure without written permission.	Arrange written consent before a carer/relative calls.
Need to discuss result meaning?	Use the test-results request form and someone will be in touch.	Include test type, date and who ordered it.
Hospital test?	Tests not requested by the practice are usually best followed up by the service that ordered them.	Contact the hospital/clinic first.

Register with Leacroft Medical Practice

The new-patient page says doctors welcome new patients who live within the practice area. Check the catchment first, then complete the online registration form or ask reception for paper forms.

Official new-patient page NHS online GP registration NHS registration profile NHS GP registration guidance

Check catchment first.
The practice says new patients should check they live within the practice boundary before applying.

Complete the online registration form.
Use the official new-patient route after confirming your postcode is in area.

Allow processing time.
The practice says to allow up to 7 days for the application to be processed.

Use reception if online is difficult.
Registration forms are also available from reception at the practice.

Find your NHS number if useful.
You do not need to know it to use NHS services, but it can help forms and staff checks.

Non-English speaker support: the practice page links GP-registration role-of-NHS leaflets in multiple languages, including English, Urdu, Arabic, Hindi, Polish, Punjabi, Bengali, Somali and others.

Sick notes and fit notes: when to self-certify and when to contact the surgery

Official sick / fit notes page GOV.UK self-certification Who do I see?

Situation	Best route	Practical note
Off sick 7 days or less	Self-certification.	Your employer should not ask for GP medical evidence for 7 days or less.
Off sick more than 7 days	Fill out sick note request form, or phone/visit surgery from 10am to 6pm.	Give exact dates and reason.
Hospital discharge	Ask the hospital team.	The Who Do I See page says hospital teams should issue fit notes for the recovery period after discharge.
School absence	Parent/guardian note usually appropriate.	The practice says schools should not request a GP letter for absence confirmation.
Fit note backdating	Can be discussed with GP.	Do not request emergency/urgent appointment only for a fit note.
Private certificate	May be chargeable.	Ask reception before requesting letters for employer/insurance detail.

Who should I see first? Pharmacy, GP, nurse, dentist or another route

The official “Who Do I See?” page is useful because not every problem needs a GP appointment.

Official Who Do I See page Find a pharmacy Find a dentist

Problem	Suggested route from practice guidance	Action
Cough, cold, sore throat, hay fever	Community pharmacy first; GP if persistent or concerning.	Ask pharmacist and use GP route if not improving or red flags appear.
Rashes	Community Pharmacy / GP if persists more than 7 days.	Use pharmacy first unless severe, spreading, unwell child or urgent concern.
Dental problems	Dentist, not GP.	Use NHS dentist search or NHS 111 for emergency dentist advice.
Dressings / stitch removal	Practice Nurse / HCA / Treatment Room Nurse.	Book appropriate nursing appointment.
Medication review	Clinical Pharmacist / GP.	Have annual bloods done first if requested and bring all medicines.
Emergency contraception	Family planning clinic, community pharmacy, practice nurse or GP.	Use pharmacy quickly because timing matters.
Travel vaccinations	Practice Nurse.	Book at least 6 weeks before travelling.
Insurance / holiday cancellation forms	GP surgery receptionist.	Fill and sign your part first; allow up to 21 days; charges may apply.
DWP PIP / ESA support letters	The practice says it is unable to provide additional letters of support.	DWP usually contacts GP/healthcare professional for evidence directly.

Clinics and services: what Leacroft can help with

Official clinics page All services Practice nurse clinics Doctor clinics

Service	Official detail	Patient tip
Healthcare Assistant clinics	B12 injections, blood tests, blood pressure, diabetic foot checks, ECG, learning disability health checks, NHS Health Checks, smoking cessation, spirometry.	Ask for HCA appointment instead of GP if suitable.
Practice Nurse clinics	Asthma, smears, child immunisations, COPD/lung reviews, coil/implant, CHD, diabetes, contraception, travel immunisations, vaccinations.	Bring inhalers, monitoring records or medication list for reviews.
Doctor clinics	Minor surgery, cryotherapy, joint injections and mother/baby post-natal checks.	Ask whether GP review is needed before booking a procedure clinic.
Health coaching	Usually 6–8 sessions over up to 12 weeks, 40–60 minutes each.	Can help lifestyle change, long-term condition coping, low mood, mild anxiety, financial worries, decluttering and sleep problems.
Social prescribing	Connects patients with local support, activities and community services.	Useful for isolation, wellbeing, independence and community support.
Other appointment services	Antenatal care, Crawley Access Hub, Crawley Wellbeing, emotional wellbeing, mental health liaison, physio initial assessment, young-person counselling, Sussex Community Dermatology.	Ask reception which services need referral and which are direct access.

Child immunisation update: the all-services page says from January 2026 the childhood immunisation schedule includes MMRV, meaning MMR also protects against chickenpox. Children are invited automatically based on date of birth and NHS England criteria.

Doctors, nurses, PCN team and external advisors

The official team page lists a wide practice team. This matters because the fastest safe answer may be nurse, pharmacist, physiotherapist, mental health practitioner, health coach or social prescriber—not always a GP.

Official meet the team page Primary Care Network Training practice policy

Team	Official examples	Best for
GPs	Dr Charlotte Ruglys, Dr Patience Okorie, Dr Ali Al-Batran, Dr Muhammad Chaudhry, Dr Eleanor Raymond, Dr Moheen Ahmed, Dr Shalini Sriravichandran, Dr Abdulrahman Ali and Dr Humaira Haq are listed.	Complex diagnosis, referrals, GP-only decisions, long-term conditions and clinical review.
Nursing team	Practice Nurse Manager, practice nurses, Community Specialist Practitioner and Advanced Nurse Practitioner roles are listed.	Smears, reviews, contraception, immunisations, asthma/COPD/diabetes care and nurse-led checks.
Healthcare / pharmacy team	Clinical pharmacist, senior HCA, healthcare assistant and care coordinator are listed.	Medication reviews, repeat prescription support, checks and care coordination.
PCN team	PCN physiotherapists, mental health support coordinator, mental health practitioner, health coach, frailty nurse and clinical pharmacists are listed.	Physio, mental health, frailty, medication, health coaching and wider support.
External advisors	Citizens Advice Advisor, Crawley Wellbeing Advisor and DWP Advisor are listed on set days.	Practical help beyond a medical appointment, such as benefits, wellbeing and local support.
Training practice	Hosts GP registrars, medical students and nursing students.	You can ask not to have a trainee observe or recording continue; consent should be requested.

Accessibility, quieter waiting, assistance dogs and buses

The contact page includes details that are very useful before travelling, especially for disabled patients, carers, older patients, neurodivergent patients or anyone anxious in busy waiting rooms.

Official access details NHS facilities profile

♿

Wheelchair and disabled access

Wheelchair and disabled access, appropriate toilet facilities and a lift are listed at the surgery.

BSL

British Sign Language support

A BSL interpreter can be arranged with adequate notice. Tell the practice before the appointment.

Loop

Hearing loop

A hearing loop is listed at reception and can be used in consultations if needed.

Calm

Quieter waiting space

The practice says a quieter space is available if busy waiting rooms are distressing or uncomfortable.

Dog

Assistance dogs

Assistance dogs are welcome in the practice.

Bus

Bus routes

Buses 4, 5, 200 and 692 stop right outside the practice.

Local arrival tip: if you need BSL, quieter waiting, lift help, wheelchair support or extra time, contact the practice before travelling. If using bus, tell the driver you need the stop for Langley House / Leacroft Medical Practice.

CQC rating and quality snapshot

CQC lists Leacroft Medical Practice at Langley House, Langley Drive, Crawley RH11 7TF as Overall: Good. CQC also lists Safe, Effective, Caring, Responsive and Well-led as Good.

Official CQC profile CQC registration details

CQC item	Listed detail
Overall rating	Good.
Report published	20 November 2019.
Latest review	6 July 2023; CQC says it did not find evidence that rating reassessment was needed at that stage.
Safe	Good.
Effective	Good.
Caring	Good.
Responsive	Good.
Well-led	Good.
Type of service	Doctors / GPs.

Map, directions and Crawley visit checklist

Address: Leacroft Medical Practice, Langley House, Langley Drive, Crawley, West Sussex RH11 7TF. Use this map for planning only. Confirm your appointment type, live opening, access needs and official notices before leaving.

Before leaving home

Take appointment details, medication list, hospital letters, forms, glasses/hearing aids, ID if needed for online access, and details of any interpreter or access need.

For driver or carer

Send: Leacroft Medical Practice, Langley House, Langley Drive, Crawley, West Sussex RH11 7TF. Phone 01293 574747.

Bus route reminder

Official page lists buses 4, 5, 200 and 692 as stopping right outside the practice.

If waiting rooms are difficult

Ask reception about the quieter waiting space listed by the practice.

What to do when Leacroft Medical Practice is closed

NHS 111 online Find a pharmacy NHS urgent care guide

Problem	Use this	Examples
Life-threatening emergency	999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or call 111.	Too unwell to wait, unsure what care is needed, urgent advice.
Child under 5 needs urgent advice	Call 111.	The appointment page says NHS 111 online is for people aged 5 and over.
Minor illness or medicine advice	Community pharmacy / NHS 111 depending on severity.	Coughs, colds, sore throats, tummy trouble, aches and pains.
Routine admin	Use official online routes or wait for opening hours.	Fit notes, routine results, records, non-urgent forms, prescription requests.

Official action links used

Use these after reading the practical steps above, so you arrive on the official page with the right details ready.

Official practice website · Contact, access and opening hours · Appointments · Online services · Register for online services · Prescriptions · Test results · New patients · Sick / fit notes · Who do I see? · Clinics and services · Meet the team · NHS profile · CQC profile

Leacroft Medical Practice Crawley FAQs

What is Leacroft Medical Practice phone number?

The official phone number is 01293 574747. Use it for appointment help, online access issues, test-result questions, prescription queries, access needs, home-visit requests and general surgery support. Call 999 for life-threatening emergencies.

Where is Leacroft Medical Practice?

Leacroft Medical Practice is at Langley House, Langley Drive, Crawley, West Sussex RH11 7TF.

What are Leacroft Medical Practice opening hours?

The official contact page lists Monday to Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday 8am to 4pm and Sunday closed. Check official pages before travelling because access type can vary.

How do I request an appointment at Leacroft Medical Practice?

Use the appointment request form Monday to Friday, call 01293 574747 Monday to Friday from 8am to 6:30pm, or visit reception Monday to Friday from 8am to 6pm. The practice uses triage to choose the right clinician or service.

How quickly will Leacroft respond to appointment requests?

The appointment page says the practice responds to everyone on the same day if possible, but within 48 working hours at the most. Truly urgent medical requests and vulnerable patients are prioritised.

Does Leacroft offer enhanced access appointments?

Yes. Enhanced access appointments are listed Monday to Friday 5pm to 8pm and Saturdays 9am to 4pm, with face-to-face and remote appointments, except Friday evenings which are remote only.

Can I order repeat prescriptions by phone?

No. The official prescriptions page says Leacroft does not accept phone-call requests for prescriptions and asks patients not to book an appointment just to request medication.

How should I order repeat prescriptions?

Use SystmOnline, the NHS App, the website repeat prescription request form during practice opening hours, or a paper repeat slip dropped through the letterbox.

When should I order repeat medication?

The practice asks patients to send repeat prescription requests about one week before running out. This allows time for practice processing, pharmacy work, weekends, reviews and stock delays.

How do I get test results?

After a doctor has reviewed the results, you can view them in your NHS account/NHS App or SystmOnline, or phone/visit the surgery between 10am and 6pm. If you have not heard after 3 weeks, use the test-results request form.

Can someone else ask for my test results?

Test results are highly confidential. The practice says it reserves the right to refuse disclosure to someone asking about another person’s results without written permission.

Is Leacroft Medical Practice accepting new patients?

The official new-patient page says the doctors welcome new patients who live within the practice area. Check the catchment area first, then complete the online registration form or ask reception for paper forms.

How long does Leacroft registration take?

The practice says to allow up to 7 days for a new-patient registration application to be processed.

Does Leacroft Medical Practice have disabled access?

Yes. The official contact page lists wheelchair and disabled access, appropriate toilet facilities, lift, hearing loop, BSL interpreter with adequate notice, assistance dogs welcome and quieter waiting space if needed.

Which buses stop near Leacroft Medical Practice?

The official contact page says buses 4, 5, 200 and 692 stop right outside the practice.

What is Leacroft Medical Practice CQC rating?

CQC lists Leacroft Medical Practice as Overall Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good.

What should I do when Leacroft Medical Practice is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. NHS 111 online is for people aged 5 and over; call 111 for a child under 5. Call 999 for life-threatening emergencies.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Leacroft Medical Practice. This guide is for general patient information only. Opening hours, appointment systems, online forms, prescription rules, test-result access, registration status, buses, access facilities, staff details, enhanced access and CQC information can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

Leacroft Medical Practice Call surgery