Jubilee Medical Practice Syston: appointments, AccuRx, prescriptions, results and NHS 111 help
The Jubilee Medical Practice is an NHS GP surgery at Syston Health Centre, 1330 Melton Road, Syston, Leicester, LE7 2EQ. Use this guide to choose the right route for urgent same-day care, routine AccuRx requests, NHS App and SystmOnline prescriptions, test results, registration, blood tests, travel vaccines, self-referral, complaints, access and parking.
Use this number for: urgent same-day appointment requests, routine help if online access is difficult, test-result questions during the right result times, prescription problems, registration questions, access needs, interpreter/chaperone requests, complaints-route questions, or if you are unsure whether to use GP, pharmacy, NHS 111 or 999.
The Jubilee Medical Practice
Syston Health Centre
1330 Melton Road
Syston
Leicester
LE7 2EQ
Use the full “Syston Health Centre, 1330 Melton Road” address because other UK practices also use “Jubilee” names.
Open directionsDecision hub: choose the safest route first
Use this before calling, travelling, sending an online form or waiting for the wrong service.
Life-threatening emergency
Call 999. Do this for chest pain, stroke signs, severe breathing difficulty, collapse, serious bleeding, severe burns, seizure not stopping, severe allergic reaction or someone not responding.
Urgent but not life-threatening
Use NHS 111 online or call 111. Children under 5 should be handled by calling 111.
Urgent same-day GP/practice help
Phone 0116 295 0600 Monday to Friday, 8am–10am or 2pm–4pm. The urgent team includes a GP, paramedics and registrars.
Routine GP appointment within 14 days
Use the official online form and select the medical/health problem route. The practice may respond by phone or face-to-face appointment.
Minor illness or Pharmacy First
Pharmacy may help with minor conditions such as sore throat, rashes, infected insect bites, shingles, impetigo, ear infections and some UTI routes.
Social, mental health or practical support
Ask about social prescriber, mental health practitioner, talking therapies or self-referral options if the issue is not mainly a GP diagnosis.
Opening hours and best calling times
The practice and NHS profile list normal weekday opening from 8am to 6:30pm, with weekends closed.
| Day / route | Official timing | Best patient action |
|---|---|---|
| Monday | 8am–6:30pm | Use phone or online route during opening hours. |
| Tuesday | 8am–6:30pm | Use AccuRx/NHS App/SystmOnline where suitable. |
| Wednesday | 8am–6:30pm | Call urgent access windows for same-day needs. |
| Thursday | 8am–6:30pm | Order prescriptions early before the weekend. |
| Friday | 8am–6:30pm | Do not leave medicine, fit-note or urgent queries until late Friday. |
| Saturday/Sunday | Closed | Use NHS 111 for urgent non-emergency help; call 999 for emergencies. |
| Phone lines | 8am–6:30pm | Routine calls may be easier outside urgent-access rush periods. |
| Out of hours | 6:30pm–8am weekdays, weekends and bank holidays | Use NHS 111. Children under 5 should be handled by calling 111. |
Appointments: urgent same-day vs routine online request
The appointment route depends on urgency. The practice uses phone access for urgent same-day requests and online forms/NHS App for routine GP requests.
| Appointment need | Route | Important rule |
|---|---|---|
| Urgent same-day help | Phone Monday to Friday, 8am–10am and 2pm–4pm. | The urgent access team includes a GP, paramedics and registrars. |
| Routine GP request | Use online form through website/NHS App. | Use the health/medical problem route and expect triage. |
| No internet access | Phone the practice or attend surgery for help submitting a request. | Do not miss care because you cannot use the form. |
| Appointment type | Telephone or face-to-face may be offered. | Telephone can be more flexible and sometimes faster. |
| Cancel or change appointment | Use NHS account, or phone dedicated cancellation option. | Option 6 is listed 8am–4:30pm Monday to Friday; outside this use main switchboard option 5. |
| Need interpreter, chaperone or access help | Tell the care navigation team when requesting help. | Ask early so the right support can be arranged. |
Use 999 for emergency symptoms. Use NHS 111 when urgent and not life-threatening, especially outside GP hours.
Urgent same-day: phone during the urgent windows. Routine: use the online form/NHS App route.
Say when the problem started, what has changed, medicines tried, red flags, age, pregnancy, frailty or immune problems if relevant.
You may be helped by a GP, nurse, clinical pharmacist, paramedic, registrar, social prescriber or mental health practitioner.
Hello, my name is [name]. Date of birth: [date]. I am registered at The Jubilee Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep, work or caring]. I have tried [medicine/self-care]. Is this best for urgent same-day care, routine GP request, pharmacy, nurse, pharmacist, paramedic, NHS 111 or another service?
Online services: AccuRx, NHS App and SystmOnline
The practice uses different online services for different tasks. Choosing the right one prevents delays.
| Task | Best online service | Patient note |
|---|---|---|
| Routine GP appointment request | AccuRx / online form via website or NHS App. | Not for emergencies or worsening infection. |
| Admin query | AccuRx admin query. | Available in core hours; practice aims to respond within 72 working hours. |
| Sick note request | AccuRx or online services. | Use the fit-note section first to avoid unnecessary GP request. |
| Repeat prescription | NHS App, SystmOnline or AccuRx admin query. | Allow 72 hours excluding weekends. |
| Cancel routine appointment | NHS account or SystmOnline. | Phone cancellation route if online cancellation is not available. |
| View medical record/results | NHS account or SystmOnline. | Online access may need practice approval and ID checks. |
| Proxy access for carer/relative | Proxy access request form. | Requires GP authorisation and ID/proof checks. |
Repeat prescriptions: 72-hour rule, EPS and pharmacy timing
The official prescription page says repeat prescription requests can be made using NHS account, SystmOnline, the online form/admin query, or the repeat ordering slip. The prescription should be ready for collection 72 hours, not including weekends, after the order is received.
NHS App
Use your NHS account on the NHS website or NHS App for repeat prescriptions where available.
SystmOnline
Use SystmOnline website or app if you are registered for online services.
AccuRx admin query
Use the online form and select “Admin Query” for repeat ordering if suitable.
Processing time
Ready after 72 hours, not including weekends. Contact pharmacy after 72 hours to confirm they received it.
| Prescription issue | What it means | Best action |
|---|---|---|
| Less than 7 days of medicine left | The practice says only order if you have less than 7 days remaining. | Order now and allow 72 hours excluding weekends. |
| Need nominated pharmacy | EPS sends prescriptions electronically to your chosen pharmacy. | Check the pharmacy before submitting. |
| Pharmacy says not received | Request may still be processing or sent elsewhere. | After 72 hours, contact pharmacy first, then practice if unresolved. |
| Need prescription posted | Practice can post if you provide a stamped addressed envelope. | Allow extra postal time. |
| Medication review due | Practice reviews health and medicines regularly. | You may need nurse, clinical pharmacist or doctor appointment. |
| Urgent medication outside hours | Routine route may be too slow. | Use NHS 111 emergency prescription route or ask a pharmacy. |
Test results: when to call, who can ask and hospital test warning
The practice says test results are available through NHS account/NHS App. If the practice asked you to have tests and you want to ring, call between 10am and 2pm or after 4pm.
| Question | Official/practical answer | Action |
|---|---|---|
| Can I see results online? | Yes, via NHS account/NHS App where available. | Check online first if you have access. |
| When should I phone? | Between 10am and 2pm, or after 4pm. | Avoid urgent-access peak phone times. |
| Can I attend in person? | The practice says you can attend anytime to ask for results. | Take ID if needed. |
| Can someone else get my results? | Results are only released to the patient unless written arrangements exist. | Arrange written permission first if a carer/relative is helping. |
| Hospital asked for bloods at the practice | You must contact the hospital for the results, not the GP practice. | Use the hospital clinic/consultant contact route. |
Blood tests: clinic timing and Saturday Thurmaston route
The practice offers pre-bookable blood clinic appointments between 8am and midday each working day. If a clinician asks you to have a blood test, you may receive a text link to book into one of the clinics.
| Blood test situation | Official detail | Patient action |
|---|---|---|
| Routine practice blood test | Pre-bookable appointments 8am to midday each working day. | Book by ringing the practice or using text link if sent. |
| Text message booking link | Clinician may send a link to book blood clinic appointment. | Use the link only if it comes from the practice/approved NHS route. |
| Saturday morning option | Appointments are available for patients at Thurmaston Health Centre. | Book by ringing the practice and collect your blood form from the practice first. |
| Hospital-requested blood test | At busier times the practice may not accommodate hospital-requested bloods. | Use one of the hospital phlebotomy clinics if told to do so. |
Register with The Jubilee Medical Practice
The practice says it has an open list and welcomes registration requests from patients living in or moving to the practice area. NHS also shows the surgery as currently accepting new patients.
Before filling out forms, confirm you are in the practice area.
You can complete the online registration form, collect a form from reception, or download a form and bring it to the surgery.
Name, address, current GP, NHS number if known, emergency contact, carer details, medical history, allergies, medication and contact details.
The practice asks for photo ID or birth certificate and a letter with proof of address when registering at reception.
The practice recommends new patients undertake a health check with a practice nurse.
Practice boundary: areas listed by the practice
The official boundary page says to use the map/postcode search to check if you live within the practice boundary.
Sick notes and fit notes: 7-calendar-day rule
The practice says you only need a doctor’s note if you are unable to work and ill for longer than seven calendar days.
| Situation | Rule | Action |
|---|---|---|
| Off sick 7 calendar days or less | Use self-certification. Weekends and bank holidays count. | Ask employer for SC2/self-certification route. |
| Likely to be off more than one week | Book a routine appointment to discuss with GP. | Use online/phone route and give exact dates. |
| Need extension to current sick note | Submit an administrative request via online form. | You may still need to speak to a GP. |
| Want backdated sick note | Practice says sick notes will not be backdated unless prior practice advice or written hospital evidence exists. | Give evidence/date history clearly. |
| Recovered before appointment | Practice asks patients to phone as soon as they know. | Cancel so another patient can use the appointment. |
Self-referral and “who should I see?” routes
The practice says GP appointments should be kept for more serious or complex health problems where possible. Nurse, clinical pharmacist, paramedic, social prescriber, mental health practitioner, community pharmacy or self-referral may be more appropriate.
| Need | Possible faster route | Useful detail |
|---|---|---|
| Minor illness | Community pharmacy / Pharmacy First. | Pharmacy may help with sore throat, rashes, bites, shingles, impetigo, ear infections and some UTI routes. |
| Muscle, joint or mobility problem | Physiotherapy self-referral. | Practice self-referral page lists NHS physiotherapy self-referral booking route. |
| Foot/lower limb problem | Podiatry self-referral. | Useful for clinical foot need, diabetic foot problems, painful toenails, wounds, child foot pain or walking/running MSK problems. |
| Stress, anxiety, low mood or talking support | Talking therapies self-referral. | Vita Health Group is listed for adults 16+ registered with a GP in Leicester, Leicestershire and Rutland. |
| Social, practical or emotional needs | Social prescribing. | May support finances, employment, isolation, mental health, physical health management or physical activity. |
| Urgent mental health crisis | NHS 111 mental health option. | If phone is difficult, the practice lists text 07480 635199 with aim to respond within 12 hours. |
Travel health: what the practice does and does not provide
The practice says it no longer provides pre-travel advice or travel risk assessments. Some travel vaccines remain available free on the NHS if a completed private travel risk assessment is supplied.
| Travel task | Official detail | Action |
|---|---|---|
| Need travel risk assessment | Practice does not carry out travel risk assessments. | Use a private travel assessor/pharmacy. |
| Need NHS-covered travel vaccine | Diphtheria/tetanus/polio, typhoid, hepatitis A and cholera are listed as NHS-covered vaccines. | Provide a complete signed travel risk assessment first. |
| Vaccine not listed | Not covered by NHS and must be arranged privately. | Ask travel pharmacy/assessor about cost and availability. |
| Timing | Allow a minimum of 8 weeks before travel. | Start early, especially for multi-dose courses. |
| What assessment must include | Destinations, travel dates, risks, planned activities and required vaccinations. | Make sure it is dated and signed. |
| Local assessor examples listed | Thurmaston Pharmacy, My Online Pharmacy, Brothers Pharmacy, Safys Pharmacy, Boots Barkby Thorpe. | Confirm prices and availability yourself; practice does not receive updates from them. |
Medical records, online access and Subject Access Requests
Patients can view entries into their full medical record from 1 February 2023 onwards once online access is enabled. Pre-February 2023 records may need a Subject Access Request.
| Record task | Official detail | Patient action |
|---|---|---|
| View records online | Register for Online Services; photo ID required. | Ask reception for access and login details. |
| Use NHS App for records | NHS App can link to online services using passphrase and account ID from reception. | Bring photo ID if requesting details. |
| Records from before 1 February 2023 | Subject Access Request may be needed. | Specify the exact dates or records needed. |
| Need copy of records | Request must be in writing and include enough information to locate records. | Say whether summary, time period or full record is needed. |
| Collect records | Photo ID is needed on collection. | Bring valid ID. |
| Proxy access | Carer/relative proxy access requires GP authorisation. | Complete proxy form and bring ID/proof when asked. |
Doctors, clinical team and care navigation
The official team page lists GP partners, salaried GPs, allied health professionals, nurses, medicine team, practice management, admin team and care navigation roles. You may not always need a GP.
| Team area | Names / roles listed | What it means for patients |
|---|---|---|
| GP partners | Dr Girish Purohit, Dr Nishaan Khoosal, Dr Tracy Blount, Dr Amit Bharkhada. | GP partner availability can change; use triage/care navigation for current routing. |
| Salaried GPs | Dr Jinal Shah, Dr Sameer Joshi, Dr Zohaib Ali, Dr Anupa Shah, Dr Rebecca Carman. | A named GP may not be required for same-day or routine issue triage. |
| Allied healthcare | Paramedic, Advanced Clinical Practitioner, Social Prescriber, Mental Health Practitioner. | These roles may be the right route for urgent, practical, social or mental health needs. |
| Nursing team | Practice nurse lead, practice nurse, diabetes nurse, nurse associate, HCA, phlebotomists. | Useful for blood tests, reviews, diabetes, screening, injections and checks. |
| Medicine team | Senior clinical pharmacist, practice pharmacist, pharmacy technician and pharmacy administrator. | Useful for medication reviews, side effects, repeat prescription issues and medicine queries. |
| Care navigation | Care Navigation Lead and care navigation team. | Give clear details so they can send you to the right professional. |
Complaints, feedback and advocacy support
The complaints page says the practice tries to resolve complaints by discussion first. If not resolved, contact the Patient Services Supervisor; formal complaints should be written to the Practice Manager as soon as possible.
| Complaint need | Official route | Useful detail |
|---|---|---|
| Quick concern | Discuss with staff member first where possible. | Many issues may be solved before formal complaint. |
| Still unresolved | Contact Patient Services Supervisor. | They can advise on procedure. |
| Formal complaint | Write to Practice Manager as soon as possible. | Ideally raise within days; generally within 12 months. |
| Acknowledgement | Practice says complaint will be acknowledged within 3 working days. | Keep copies of all correspondence. |
| Investigation aim | Practice aims to look into it within 28 working days. | If longer, they should keep you informed. |
| LLR ICB | Telephone 0116 295 7572; email llricb-llr.enquiries@nhs.net. | Use if you cannot raise it with practice. |
| Ombudsman | Telephone 0345 015 4033. | Use after local/commissioner response if still unhappy. |
| POhWER advocacy | Telephone 0300 200 0084; email pohwer@pohwer.net. | Free, independent NHS complaints advocacy. |
I want to raise a concern about [what happened]. It happened on [date] and involved [appointment / prescription / phone / online form / result / staff interaction]. I would like the practice to review [specific issue] and explain [what outcome you want]. My contact details are [phone/email].
Parking, wheelchair access and visiting Syston Health Centre
NHS facilities list disabled parking, disabled toilet, induction loop, wheelchair access, step-free access, car parking and cycle parking for The Jubilee Medical Practice.
Parking
NHS lists car parking, cycle parking and disabled parking. Exact number of spaces, charges and time limits were not publicly provided on the checked official pages.
Step-free and wheelchair access
NHS lists wheelchair access and step-free access. Call ahead if you need extra help entering, moving around or waiting.
Hearing and communication support
NHS lists an induction loop. Tell care navigation if you need hearing support, interpreter, chaperone or another communication adjustment.
Bring with you
Appointment message, medication list, NHS number if known, photo ID if registration/records, sample/form if requested, glasses/hearing aids and hospital letters.
CQC rating and official quality snapshot
CQC lists The Jubilee Medical Practice as Overall: Good. The CQC profile lists all five key questions as Good: safe, effective, caring, responsive and well-led.
| CQC detail | Listed information | Patient meaning |
|---|---|---|
| Overall rating | Good | Official CQC rating for the GP practice. |
| Five key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All five listed domains are rated Good. |
| Report published | 27 April 2017. | Use CQC for quality history, not live appointment availability. |
| Latest review noted | 6 July 2023 data review found no evidence requiring reassessment at that stage. | CQC continues monitoring over time. |
| Background | CQC noted the practice served about 11,071 patients in Syston, East Leicestershire at inspection background. | Population figures can change. |
| Training practice | CQC describes it as a training practice and provider hub for education/training. | You may occasionally interact with supervised training roles. |
Map: Jubilee Medical Practice Syston Health Centre
Address: The Jubilee Medical Practice, Syston Health Centre, 1330 Melton Road, Syston, Leicester, LE7 2EQ. Use this map for travel planning only; confirm appointment time and route before leaving.
Before leaving home
Check appointment type, time, clinician, forms, medicines, sample instructions, ID needs and whether you need interpreter/chaperone/access support.
If someone drives you
Send the full address: Syston Health Centre, 1330 Melton Road, Syston, Leicester, LE7 2EQ. Phone 0116 295 0600.
If you need blood test at Thurmaston
If booked for a Saturday blood appointment at Thurmaston Health Centre, collect your blood form from the practice first.
If late or unsure
Call reception if safe. Urgent and clinic appointments may have limited flexibility.
When The Jubilee Medical Practice is closed
| Problem | Use this route | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, severe allergic reaction, seizure not stopping. |
| Urgent but not life-threatening | NHS 111 online or call 111. | Too unwell to wait, unsure what service is needed, need urgent advice. |
| Child under 5 | Call 111. | Practice homepage specifically says children under 5 should call 111. |
| Age 5 and over | Use 111.nhs.uk where suitable. | Use phone 111 if online is not suitable. |
| Urgent mental health support | NHS 111 mental health option. | If talking on phone is difficult, the practice lists text 07480 635199 with aim to respond within 12 hours. |
| Medication emergency | Pharmacy or NHS 111 emergency prescription route. | Running out before routine prescription processing can complete. |
| Routine admin | Use online route during opening times or wait until surgery reopens. | Fit notes, routine results, records, complaint letters, registration questions. |
Official action links used
Use these official links after reading the practical steps above. The guide explains the route first so patients do not open official forms without knowing what to prepare.
Official Jubilee Medical Practice website · Official appointments page · Official online services · Official repeat prescriptions · Official test results · Official blood tests · Official registration page · Official practice boundary · Official sick notes · Official self-referral · Official travel health · Official medical records · Official team page · Official complaints page · NHS profile · NHS facilities · CQC profile