Emergency first: This is an independent patient guide, not the NHS and not Lindum Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, severe burns, serious allergic reaction, seizure not stopping, acute confusion, or someone not responding. For urgent medical help that is not life-threatening, use NHS 111 online or call 111. For children under 5, call 111.
Lincoln NHS GP action guide
Lindum Medical Practice: Accurx appointments, prescriptions, NHS App, registration and local GP help
Lindum Medical Practice is an NHS GP surgery at 1 Cabourne Court, Lincoln, Lincolnshire, LN2 2JP. This guide gives the practical route for Accurx requests, repeat prescriptions, NHS App, test results, fit notes, registration, clinics, travel vaccines, medication reviews, access needs, complaints, CQC rating, map directions and urgent help when the surgery is closed.
60-second patient route finder
999
Danger signs?Call 999. Do not wait for Accurx, callback, reception or email.
Acc
Need GP/admin help?Use Accurx through the website or NHS App from 8am to 6:30pm Monday–Friday.
Rx
Repeat medicine?Use SystmOnline, counterfoil, in-person drop-off or post. Do not phone.
111
Surgery closed?NHS 111 online or phone 111. Use 999 only for emergencies.
Main surgery phone
Use this number for: urgent uncertainty during opening hours, help if you cannot use online requests, nurse appointment questions, test-result enquiries after 2pm, registration help, medication review queries, access needs, complaints route, or if you are unsure whether to use GP, pharmacy, NHS 111 or 999.
Address for maps and letters
Lindum Medical Practice
1 Cabourne Court
Lincoln
Lincolnshire
LN2 2JP
Use “1 Cabourne Court, Lincoln LN2 2JP” for maps and taxis. CQC also lists the address as 1 Cabourne Court, Cabourne Avenue, Lincoln, LN2 2JP.
Open directionsPhone
01522 569033
NHS code
C83009
Request system
Accurx
CQC
Overall Good
Quick answer: Lindum Medical Practice is at 1 Cabourne Court, Lincoln, Lincolnshire, LN2 2JP. Phone 01522 569033. The practice says it has changed from AskMyGP to Accurx, available for appointments, admin and prescription requests from 8am to 6:30pm Monday to Friday. Requests are triaged by a clinician as same-day or routine up to 2 weeks. Repeat prescriptions should not be ordered by phone and need 2 working days to process.
Decision hub: choose the right Lindum route first time
Use this before phoning or submitting a request. It helps avoid using GP appointments for issues better handled by 111, pharmacy, nurse or self-care.
Life-threatening emergency
Call 999. Use this for chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, severe burns, seizure not stopping or serious allergic reaction.
Urgent, not life-threatening
Use NHS 111 online if aged 5+ or call 111. Call 111 for children under 5.
Medical appointment request
Use Accurx through the official website or NHS App. The practice says requests are clinically triaged and prioritised as same-day or routine up to 2 weeks.
Minor illness
Try pharmacy first for coughs, colds, sore throats, aches, pains and common medicine advice. The practice asks patients to consider pharmacist or self-care where appropriate.
Repeat medicine
Use SystmOnline, your prescription counterfoil, in-person drop-off or post. Do not phone for repeat medication.
Named clinician preference
If you want a specific GP, be prepared to wait longer. Faster access may be with another GP, nurse, pharmacist or HCA.
Opening hours and out-of-hours help
| Day / route | Official listed access | Practical patient note |
|---|---|---|
| Monday | 8:00am–6:30pm | Accurx requests are listed as open 8am–6:30pm. |
| Tuesday | 7:30am–6:30pm | Earlier opening shown on the practice homepage; confirm appointment time before travelling. |
| Wednesday | 8:00am–6:30pm | Use online request where possible instead of waiting on the phone. |
| Thursday | 7:30am–6:30pm | Useful day for early access, but appointments still depend on triage and capacity. |
| Friday | 8:00am–6:30pm | Do not leave repeat prescriptions or admin issues until late Friday. |
| Saturday/Sunday | Closed | Use NHS 111 for urgent non-emergency help; call 999 for emergencies. |
| Out of hours | 6:30pm–8am weekdays, weekends and bank holidays | Use NHS 111. NHS profile may show the surgery as “currently closed” outside opening hours. |
Training closure caution: the practice news/patient information pages can list half-day staff training closures. Check the official news page before travelling for a routine appointment, especially if your visit is not urgent.
Appointments: Accurx has replaced AskMyGP
The practice says it no longer uses AskMyGP and has changed to Accurx, which works through the website and NHS App. Patients do not need to rush at 8am because the system is open for appointments, admin and prescription requests from 8am to 6:30pm Monday to Friday.
1
Check urgency first.
Use 999 for emergency symptoms. Use NHS 111 if urgent and not life-threatening, especially outside opening hours.
Use 999 for emergency symptoms. Use NHS 111 if urgent and not life-threatening, especially outside opening hours.
2
Use Accurx during the open window.
The practice says Accurx is available Monday to Friday, 8am to 6:30pm.
The practice says Accurx is available Monday to Friday, 8am to 6:30pm.
3
Give useful details.
Include what started, when, whether it is worsening, what you tried, regular medicines, allergies, photos if requested and the outcome you need.
Include what started, when, whether it is worsening, what you tried, regular medicines, allergies, photos if requested and the outcome you need.
4
Watch for replies.
The practice says requests are triaged by a clinician and assigned same-day or routine priority up to 2 weeks.
The practice says requests are triaged by a clinician and assigned same-day or routine priority up to 2 weeks.
5
Accept the right route.
You may be booked with GP, nurse, clinical pharmacist or another team member, or signposted to pharmacy, NHS 111 or A&E depending on clinical need.
You may be booked with GP, nurse, clinical pharmacist or another team member, or signposted to pharmacy, NHS 111 or A&E depending on clinical need.
Accurx or phone wording that helps triage
Hello, my name is [name]. Date of birth: [date]. I am registered at Lindum Medical Practice. My main problem is [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep, work or daily life]. I have tried [self-care or medicine]. I take [regular medicines]. Is this best for GP, nurse, pharmacist, clinical pharmacist, NHS 111, A&E or another service?
Before you submit a request: practical checklist
Full name and date of birth
Best phone number
Main problem in one sentence
When it started
Whether it is worsening
Medication list
Allergies
Hospital letters if relevant
Photo if asked
Preferred pharmacy
Work/school deadline
Access or interpreter need
Local access tip: the surgery is in a healthcare complex near other services. Use the full Cabourne Court address and allow extra time for parking, arrival, check-in and lift/access needs.
Online routes: Accurx, NHS App and SystmOnline
| Online route | Best use | Do this first |
|---|---|---|
| Accurx | Appointments, admin requests and prescription/admin queries during the published opening window. | Use the official website or NHS App route so you do not use an old AskMyGP link. |
| NHS App | Repeat prescriptions, 111 Online, GP record access and more. | Set up NHS login and keep phone verification details secure. |
| SystmOnline | Repeat prescription ordering. | Use the official SystmOnline prescription ordering link. |
| Text messages | Appointment details, health promotion, repeat prescription and referral messages. | The practice says patients with a mobile number are automatically signed up but can opt out. |
| Record access | Medical record questions and access requests. | Contact the Practice Manager if you want to see what information the practice holds. |
Login safety: never share NHS App, Accurx, SystmOnline, SMS verification codes, passwords or medical details with unofficial websites, social media pages or callers.
Repeat prescriptions: online, counterfoil, post and 2-working-day rule
Sys
SystmOnline
Use the official repeat prescription ordering link to order online.
Slip
Counterfoil
Tick the items you require on the counterfoil and return it to the practice.
Post
By post
Enclose a stamped addressed envelope if you want the prescription returned by post.
2d
Processing
Allow 2 working days, and longer if using the postal route.
| Prescription issue | Official / practical answer | Best action |
|---|---|---|
| Can I order by phone? | No. The practice says it does not accept repeat prescription requests by telephone for safety reasons. | Use SystmOnline, counterfoil, in-person drop-off or post. |
| How long should I allow? | 2 working days, plus extra for post, weekends and bank holidays. | Order when you still have at least 7 days of medicine left. |
| Electronic prescriptions | The practice uses EPS Phase 4, meaning most prescriptions are processed electronically. | Check your nominated pharmacy details. |
| Electronic Repeat Dispensing | eRD may save time for regular medicines and can be set up by GP or pharmacist. | Ask GP surgery or pharmacist if suitable. |
| Medication review due | Repeat medicines are reviewed annually and you may be contacted for tests or appointments. | Book review when requested to avoid medication being limited or stopped for safety. |
| Prescription charges | Use NHSBSA for current charges and help with costs. | Check exemption or prepayment certificate options if you pay regularly. |
Do not wait until Friday afternoon: 2 working days means weekends and bank holidays do not count. Medication reviews, postal delays and pharmacy stock issues can also slow collection.
Test results: call after 2pm and know who ordered the test
1
Check who ordered the test.
If a hospital, clinic or specialist ordered the test, contact that service first because they are responsible for explaining their own results.
If a hospital, clinic or specialist ordered the test, contact that service first because they are responsible for explaining their own results.
2
Call after 2pm.
The practice says reception staff have more time to deal with test-result enquiries then.
The practice says reception staff have more time to deal with test-result enquiries then.
3
Have details ready.
Give the test type, date taken, where it was done and who requested it.
Give the test type, date taken, where it was done and who requested it.
4
Do not ignore worsening symptoms.
If symptoms are worsening while waiting for results, use Accurx, call the surgery, NHS 111 or 999 depending on severity.
If symptoms are worsening while waiting for results, use Accurx, call the surgery, NHS 111 or 999 depending on severity.
Privacy note: results and records are confidential. If you are helping someone else, arrange consent before calling where possible.
Fit notes: 7-day rule and employer evidence
| Situation | Rule | Action |
|---|---|---|
| Ill for 7 days or less | You do not usually need a doctor’s sickness certificate. | Use employer self-certification if asked. |
| Ill for more than 7 days | Your employer can ask for medical evidence for SSP. | Use the practice route for fit note request. |
| Evidence from another professional | Employer decides whether non-GP evidence is acceptable. | Ask employer what exactly they require. |
| Hospital treatment | Hospital doctor may be better placed if hospital is treating you. | Ask hospital team before waiting for GP. |
| Return-to-work adjustments | Fit note can support return to work with adjustments. | Describe job duties, limitations and dates clearly. |
Register with Lindum Medical Practice
The practice welcomes new patients who live within its practice area. NHS.uk currently shows the surgery accepting new patients, but the practice boundary and registration process still matter.
1
Check the practice area.
The practice says new patients should live within the practice area.
The practice says new patients should live within the practice area.
2
Choose form route.
You can complete a form from reception, download/print a form, or use the online pre-registration route.
You can complete a form from reception, download/print a form, or use the online pre-registration route.
3
Complete health questionnaire.
The practice says all newly registered patients are asked to complete a health questionnaire because records can take time to arrive.
The practice says all newly registered patients are asked to complete a health questionnaire because records can take time to arrive.
4
Plan medication before switching.
If you take regular medicine, obtain about one month’s supply before registering, because repeat setup requires discussion with a doctor or clinical pharmacist.
If you take regular medicine, obtain about one month’s supply before registering, because repeat setup requires discussion with a doctor or clinical pharmacist.
5
Allow processing time.
The practice says allow 48 working hours after completing registration paperwork. Online registration may take up to 2 working days.
The practice says allow 48 working hours after completing registration paperwork. Online registration may take up to 2 working days.
New patient tip: book the recommended new-patient health check with the practice nurse when offered, especially if you take regular medication, have long-term conditions, or have moved from another GP.
Clinics and services patients often miss
Asthma checks
Diabetes care
Child immunisations
Cervical screening
Family planning
Postnatal appointments
Health Care Assistant checks
NHS health checks
Stop smoking support
Heart disease prevention
Hypertension advice
Diet advice
| Need | Official / practical route | Patient tip |
|---|---|---|
| NHS Health Check | Registered patients aged 16 to 74 who have not been seen within 3 years may request a well-person health check with HCA. | Ask reception if you are due. |
| Child immunisation | Usually Tuesday afternoons, with other appointments available through the week. | Phone the surgery to book and confirm timing. |
| Cervical smear | For women aged 25–64 in line with national guidance. | Book with practice nurse and ask questions if anxious. |
| Asthma review | Practice nurses run asthma checks; annual asthma review form is available. | If symptoms are deteriorating, book nurse/doctor appointment as well. |
| Medication review | Clinical pharmacist can help with long-term condition medicine, side effects, annual reviews and post-hospital medicine changes. | Book review when asked to avoid repeat medicine restrictions. |
| Stop smoking | Practice can refer to local service; self-referral route is also listed. | Use One You Lincolnshire or ask practice nurse. |
Children at surgery: the clinics page asks that children are supervised at all times when visiting the surgery.
Doctors, nurses, HCA and practice team
| Team group | Official public detail | Best use |
|---|---|---|
| GP partners | Dr Russell Eldridge, Dr Chevvel Amirthalingam, Dr Kate Backhouse are listed as GP Partners. | Complex diagnosis, GP review, referrals, ongoing medical decisions. |
| Salaried GPs | Dr Jeanette Barber, Dr Howard Skinner and Dr Ayomide Oyebade are listed. | GP appointments and follow-up care. |
| Practice nurses | Bernie, Alison, Nicky and Michelle are listed, including lead practice nurse and lead diabetic nurse roles. | Smears, asthma, diabetes, immunisations, reviews, chronic disease care. |
| HCA / student nursing role | Mandy is listed as HCA and Harriette as Student Nurse Associate. | Health checks and selected clinical support tasks. |
| Reception | Reception team are first contact and help advise/guide patients. | Routing, appointments, practical help, access support. |
| Secretaries | Secretaries support referrals and liaison between hospital consultants and doctors. | Hospital referral admin and consultant communication. |
Named GP note: the practice says every patient has a named, accountable doctor, but patients can still speak to or book with any doctor or nurse, not only the named GP.
Travel vaccinations: start at least 6 weeks before travel
1
Start early.
The practice says book the initial appointment as early as possible, at least 6 weeks before travel.
The practice says book the initial appointment as early as possible, at least 6 weeks before travel.
2
Book a half-hour nurse appointment.
The nurse discusses countries visited and which vaccinations may be required.
The nurse discusses countries visited and which vaccinations may be required.
3
Complete the travel questionnaire.
Do this before the pre-arranged travel appointment.
Do this before the pre-arranged travel appointment.
4
Plan a second appointment.
Some vaccines must be ordered and may need to be given at least 2 weeks before travel so they can work.
Some vaccines must be ordered and may need to be given at least 2 weeks before travel so they can work.
5
Budget for private vaccines.
Some travel vaccines are private prescriptions and cost extra beyond normal prescription charges.
Some travel vaccines are private prescriptions and cost extra beyond normal prescription charges.
Access, hearing support and arrival tips
P
Parking
CQC describes allocated car parking, including disabled access to the right of the main entrance.
Loop
Hearing support
The accessibility page says the practice has audio induction loops.
BSL
Interpreter support
The accessibility page says if you contact the practice before your visit, they can arrange a British Sign Language interpreter.
Ask
Different format
If you need information in large print, easy read, audio or braille, contact the practice and allow time for a response.
Local visit tip: Cabourne Court is close to other healthcare services, so confirm you are going to Lindum Medical Practice, not another unit in the same healthcare complex.
Complaints, compliments and patient feedback
| Need | Best route | Helpful detail |
|---|---|---|
| Make complaint | Contact Practice Manager by telephone or in writing. | Practice says it will make every effort to answer concerns as soon as possible. |
| Use complaint form | Download official complaint form where available. | Include dates, people involved, what happened and what outcome you want. |
| Independent support | POhWER NHS Complaints Advocacy Service. | Phone 0300 456 2370 or email pohwer@pohwer.net. |
| Join patient group | Use Patient Group / PPG route. | Useful for service feedback and patient experience improvement. |
| Friends and Family Test | Use official feedback route. | Good for quick feedback after your last visit. |
Complaint wording template
I am writing about [date/time]. I am the patient / I have the patient’s consent. The issue was [clear facts]. This affected me because [impact]. I would like the practice to [explain / review / correct / contact me]. My best contact details are [phone/email].
CQC rating and quality snapshot
CQC lists Lindum Medical Practice as Overall: Good. The public CQC profile also lists Safe, Effective, Caring, Responsive and Well-led as Good.
| CQC item | Public detail |
|---|---|
| Overall rating | Good. |
| Address | 1 Cabourne Court, Cabourne Avenue, Lincoln, Lincolnshire, LN2 2JP. |
| Phone | 01522 569033. |
| Report published | 4 January 2017. |
| Latest review | 6 July 2023 review found no evidence requiring reassessment at that stage. |
| Practice background | CQC described it as a purpose-built GP surgery within a healthcare complex and a training practice. |
Map, directions and local visit checklist
Address: Lindum Medical Practice, 1 Cabourne Court, Lincoln, Lincolnshire, LN2 2JP. Use this map for travel planning only. Confirm appointment time, access needs and any closure notice before leaving home.
Before leaving home
Check appointment type, Accurx messages, phone number, exact address, medicines, forms, hospital letters, glasses/hearing aids and access needs.
Send to driver or carer
Lindum Medical Practice, 1 Cabourne Court, Lincoln, Lincolnshire, LN2 2JP. Phone 01522 569033.
What to do when Lindum Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure what service is needed, urgent advice. |
| Child under 5 needing urgent help | Call 111 | NHS 111 online is generally for people aged 5 and over. |
| Medication emergency | Pharmacy or NHS 111 | Running out before 2-working-day prescription processing. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, aches, pains and medicine advice. |
| Routine admin | Accurx during opening hours | Letters, routine results, registration, feedback, non-urgent forms. |
Official action links used
Use these after reading the practical steps above so you know what details to prepare before opening forms or calling.
Official practice website · Accurx contact route · Appointments advice · Repeat prescriptions · Test results · Fit notes · New patient registration · Clinics · Travel vaccinations · Team · Complaints and compliments · Accessibility · NHS profile · CQC profile
Lindum Medical Practice Lincoln FAQs
What is Lindum Medical Practice phone number?
The main phone number is 01522 569033. Use it if you cannot use Accurx, need reception help, have registration questions, test-result queries after 2pm, access needs or urgent uncertainty during opening hours. Use 999 for emergencies.
Where is Lindum Medical Practice?
Lindum Medical Practice is at 1 Cabourne Court, Lincoln, Lincolnshire, LN2 2JP. CQC also lists the address as 1 Cabourne Court, Cabourne Avenue, Lincoln, LN2 2JP.
What are Lindum Medical Practice opening hours?
The practice homepage lists Monday 8am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 8am to 6:30pm, and weekends closed.
Does Lindum Medical Practice use AskMyGP?
The official website says the practice no longer uses AskMyGP and has changed to Accurx, which can be used through the website without requesting login details or through the NHS App.
When is Accurx open?
The practice says Accurx is open for appointments, admin and prescription requests from 8am to 6:30pm, Monday to Friday. Requests are triaged by a clinician.
Do I need to submit my Accurx request exactly at 8am?
The official website says patients do not need to rush to add a request at 8am because the system is currently open from 8am to 6:30pm Monday to Friday.
How are appointment requests prioritised?
The practice says all requests are triaged by a clinician and allocated either same-day priority or routine priority up to 2 weeks. An appointment is booked according to the priority assigned.
Can I order repeat prescriptions by phone?
No. The official repeat prescription page says not to ring to order repeat medication and that requests are not accepted over the telephone for safety reasons.
How long do repeat prescriptions take?
The practice asks patients to allow 2 working days for prescription processing, and longer if using the postal system.
When should I call for test results?
The practice says to call after 2pm for test-result enquiries because reception staff have more time to deal with requests then.
Is Lindum Medical Practice accepting new patients?
NHS.uk currently shows Lindum Medical Practice as accepting new patients. The practice says new patients should live within the practice area and complete registration paperwork and a health questionnaire.
How long does registration take?
The practice says to allow 48 working hours after completing registration paperwork. It also says online registration may take up to 2 working days before you are fully registered.
What should I do about regular medication before registering?
The practice advises patients on regular medication to obtain about one month’s supply before registering, because they will need to discuss medicines with a doctor or clinical pharmacist before they are put on repeat issues.
What is the CQC rating for Lindum Medical Practice?
CQC lists Lindum Medical Practice as Overall Good. The public profile also shows Safe, Effective, Caring, Responsive and Well-led as Good.
What should I do when the surgery is closed?
For urgent medical advice between 6:30pm and 8am weekdays, weekends or bank holidays, use NHS 111 online or call 111. For life-threatening emergencies, call 999.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Lindum Medical Practice. This guide is for general patient information only. Opening hours, Accurx availability, appointment triage, prescription rules, registration status, clinics, staff details, access arrangements, complaints details and CQC information can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.
Lindum Medical Practice
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