Marden Medical Practice Shrewsbury | NHS GP Surgery

Emergency first: This is an independent patient guide, not the NHS and not Marden Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious injury, severe allergic reaction, seizure not stopping, acute confusion, serious self-harm risk or someone not responding. Use NHS 111 online or call 111 for urgent medical help that is not life-threatening.
Shrewsbury NHS GP action guide

Marden Medical Practice: appointments, prescriptions, hours, registration and urgent-care routes

Marden Medical Practice is an NHS GP surgery at 25 Sutton Road, Shrewsbury, Shropshire SY2 6DL. This guide gives patients and carers the practical route for GP appointment requests, nurse bookings, repeat prescriptions, new-patient registration, fit notes, test results, clinics, disabled access, Royal Shrewsbury urgent care and what to do when the surgery is closed.

Start here before you call
999
Danger signs?Call 999. Do not wait for eConsult, callback or reception.
GP
Need GP appointment?GP appointment requests start with online eConsult / Total Triage.
Rx
Repeat medicine?NHS App, Patient Access, paper form or POD. No phone/email repeat requests.
111
Closed or unsure?Use NHS 111. Urgent Care Centre is at Royal Shrewsbury Hospital.
Main surgery phone

Use this for: help if you cannot use eConsult, nurse/HCA/specialist clinic appointments, home-visit discussion, pharmacist contact after 10am, registration questions, access needs, private form queries, fit-note questions and urgent surgery guidance during opening hours.

Address for maps, taxis and carers

Marden Medical Practice
25 Sutton Road
Shrewsbury
Shropshire
SY2 6DL

Use “25 Sutton Road, Shrewsbury SY2 6DL” because “Marden Medical Practice” can be confused with similarly named surgeries outside Shrewsbury.

Open directions
Phone
01743 241313
Address
25 Sutton Road, SY2 6DL
GP requests
Total Triage / eConsult
CQC
Overall Good
Fast answer: Marden Medical Practice is at 25 Sutton Road, Shrewsbury, Shropshire SY2 6DL. Phone 01743 241313. Normal opening is Monday to Wednesday and Friday 8am to 6:30pm, Thursday 8am to 8pm, and weekends closed. GP appointment requests start through Total Triage / eConsult. Repeat prescriptions are normally collected from a nominated pharmacy 3 to 5 working days after ordering. The surgery is wheelchair accessible and has designated disabled parking spaces.

Search-intent map: what patients want from “Marden Medical Practice Shrewsbury”

This page is built for task completion. Use the row that matches what you searched.

Search phraseReal user needBest action
Marden Medical Practice appointmentsKnow how GP triage works now.Use eConsult / online consultation for GP requests; phone if you cannot use online access.
Marden Medical Practice phone numberReach reception quickly.Call 01743 241313 during opening hours.
Marden Medical Practice opening timesKnow whether the surgery is open today.Check Monday–Friday hours; Thursday is listed until 8pm.
Marden Medical Practice prescriptionsOrder repeat medicine without wasting a call.Use NHS account, Patient Access, paper form or POD. Do not phone/email repeat requests.
Marden Medical Practice registerJoin as a new patient.Check catchment, use online registration or return paper forms to reception/email.
Marden Medical Practice reviews / CQCCheck service quality.CQC currently lists the practice as Overall Good.

Patient route finder: choose the right service before phoning

Use this hub before completing eConsult, waiting on the phone or travelling to Sutton Road.

Life-threatening emergency

Call 999. Examples include chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, not responding, serious injury or immediate self-harm danger.

Urgent but not life-threatening

Use NHS 111 online or call 111. NHS 111 is available 24 hours a day, 365 days a year.

GP appointment request

Start with the online consultation form. The clinical team reviews the request and may direct you to a GP, another clinician or self-care advice.

Nurse, HCA or specialist clinic

Contact the practice as before. These appointments do not always follow the GP eConsult route.

Repeat prescription

Use NHS account, NHS App, Patient Access, repeat request form or Prescription Ordering Direct. Do not phone or email repeat requests.

Minor illness or medicine advice

Try a community pharmacy for coughs, colds, sore throat, tummy trouble, aches, pains, side effects and over-the-counter medicine advice.

Opening hours, extended access and urgent care near Shrewsbury

The practice contact page lists normal surgery hours, out-of-hours advice, disabled access and extended-access appointment arrangements.

WhenOfficial detailPatient action
Monday8am to 6:30pmUse online consultation, phone or reception during opening hours.
Tuesday8am to 6:30pmSubmit routine requests earlier in the day where possible.
Wednesday8am to 6:30pmKeep phone nearby after submitting an online request.
Thursday8am to 8pmThursday has longer listed opening, but still confirm appointment type.
Friday8am to 6:30pmDo not leave prescriptions or admin tasks until late Friday.
Saturday/SundayClosedUse NHS 111 if urgent and not life-threatening; call 999 for emergencies.
Extended accessPre-bookable evenings and weekends through Shrewsbury PCN sites.Ask reception during normal hours. Appointment may be at another local surgery.
Urgent Care CentreRoyal Shrewsbury Hospital, open 8am to 8pm every day; phone listed by practice: 01743 261138.Use for suitable urgent-care needs, not life-threatening emergencies.
Local Shrewsbury tip: extended-access appointments may not be at Marden Medical Practice. Before travelling, confirm the site name, full address, parking, clinician type and whether it is phone, face-to-face or another format.

Appointments: Total Triage and what to write in eConsult

From 17 November 2025, Marden Medical Practice moved to a Total Triage model using eConsult for all GP appointment requests. Practice nurse, healthcare assistant and specialist clinic appointments can continue to be booked by contacting the practice as before.

1
Check emergency first.
Use 999 for danger signs. Use NHS 111 if the problem is urgent and you are not sure where to go.
2
Start GP requests online.
Use the official online consultation form during practice opening hours. This lets the team review symptoms and choose the right route.
3
Use the nurse/HCA route for clinic tasks.
For nurse, healthcare assistant or specialist clinic appointments, contact the practice in the normal way.
4
Tell them your access needs early.
Mention interpreter, communication support, hearing needs, wheelchair access, carer involvement or preference for phone/video/face-to-face.
5
Home visit request?
If too ill to attend or housebound, phone 01743 241313. The practice needs name, address and symptoms to plan visits; a paramedic or GP may visit.
6
Cancel if you cannot attend.
Use Patient Access, phone, online cancellation route or reply CANCEL to an appointment reminder text.
eConsult / phone script that saves time
Hello, my name is [name]. Date of birth: [date]. I am registered at Marden Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [medicine or self-care]. I take [regular medicines]. I need [GP / nurse / prescription / fit note / home visit / advice]. My best contact number is [number].

Online services: NHS App, Patient Access and safe login habits

The practice online-services page says patients can use the NHS App and online services for repeat prescriptions, some appointments, parts of the GP record, medication, allergies, vaccinations, test results and communications between the surgery and other services.

Online taskBest routeImportant tip
GP appointment requestOfficial online consultation/eConsult route.Start from the practice website, not random search results.
Repeat prescriptionNHS account/NHS App or Patient Access.Check medicine name, dose and nominated pharmacy before submitting.
View GP recordNHS App / Patient Access where enabled.Record access may include medicines, allergies, vaccinations and test results.
Set up online servicesContact surgery by phone or in person, verify identity, then use registration details.Use details exactly as shown on the practice registration form.
Technical issueNHS App help or Patient Access support.Do not share passwords or NHS login codes with unofficial sites or callers.
Security tip: never enter NHS login, Patient Access passwords or medical details on unofficial pages. Start from NHS.uk, NHS App, Patient Access or the official Marden Medical Practice website.

Repeat prescriptions: routes, timing, pharmacy and pharmacist contact

The official prescription page says repeat prescriptions can be ordered through NHS account/NHS App or Patient Access. The practice does not take repeat prescription requests over the phone or email.

App

NHS account / NHS App

Shows repeat medicines and dosage so you can choose the items you need.

PA

Patient Access

Use the GP online system if you already have access.

Form

Repeat request form

Use the practice repeat-prescription request form if online login is not suitable.

POD

Prescription Ordering Direct

The prescription page lists POD as an option. Follow the practice’s current POD instructions.

Prescription issueOfficial rule / practical meaningAction
Can I phone or email repeat prescriptions?No. The practice says repeat requests are not taken by phone or email.Use NHS account, Patient Access, request form or POD.
When can I collect?Usually 3 to 5 working days after ordering.Add weekends, bank holidays, pharmacy stock and medication review time.
Need pharmacy changed?You can change nominated pharmacy through the app/site, GP practice or any pharmacy that accepts repeat prescriptions.Check nomination before placing order.
Medicine question?Local pharmacists can answer many medicine questions.Ask a pharmacy first for side effects, OTC medicine or how to take medicine.
Need to speak to practice pharmacist?The practice says phone the pharmacist after 10am on 01743 241313 or use the medication query form.Use exact medicine name and dose.
Old medicines?Return them to the pharmacy or bring them to the surgery. Do not bin or flush them.Keep children and pets away from old medicines.
Private specialist medicine?The practice prescription page explains GPs are not automatically obliged to prescribe from private specialist recommendations.Expect private provider to provide private tests, procedures and medicine unless NHS prescribing is clinically accepted.
Medication timing tip: order before you are close to running out. Aim for at least a week’s buffer because 3–5 working days does not include weekends, holidays, stock problems, nominated-pharmacy errors or medication-review delays.

Test results: use online access and check who ordered the test

The practice links to test-result information and its online-services page says patients may be able to see parts of their GP record, including test results. The safest route depends on who ordered the test.

1
Ask who ordered the test.
If a hospital or clinic ordered it, contact that hospital or clinic first because they are responsible for explaining their results.
2
Check online access if enabled.
NHS App / Patient Access may show medicines, allergies, vaccinations, test results and parts of your GP record.
3
Do not ignore worsening symptoms.
If symptoms get worse before results are visible, use the GP route, NHS 111 or 999 depending on severity.
4
Need a copy?
For full record access, use the medical-record/DSAR route instead of asking reception to print everything immediately.

Register with Marden Medical Practice

The official new-patient page says the doctors welcome new patients who live within the practice area. Patients should check the catchment area before completing the registration form.

1
Check the catchment area.
Use the postcode/boundary tool on the practice new-patient page before filling forms.
2
Complete online registration if suitable.
The practice links to an online New Patient Registration Form.
3
Use paper forms if needed.
Adult and children’s forms are available to download or collect from reception.
4
Email or return forms.
The official page lists marden.marden@nhs.net for completed registration forms, or you can return them to the practice.
5
Book a new-patient health check.
New patients are invited to make an appointment with the practice nurse / healthcare assistant for a health check and questionnaire.
Registration detailWhat it meansTip
Named GPAll patients have a named accountable doctor.You can still see other doctors or nurses, not only the named GP.
Doctor preferenceYou can ask reception if you prefer a particular named GP.Availability still depends on appointment type and urgency.
NHS numberYou do not need to know it, but it is useful.Find it on NHS letters, prescriptions or ask the surgery.
Moved out of areaThe practice says you may need to register with another practice.Do not wait until repeat medicine is nearly finished.
Non-English speakersThe page links to NHS explanation leaflets in multiple languages.Use these for new arrivals or family members unfamiliar with NHS GP care.

Sick notes and fit notes: avoid urgent appointments for paperwork only

The official “Who do I see?” guidance says patients should self-certify first, then use a routine GP appointment for fit-note needs. Hospital teams should issue fit notes for the whole recovery period after hospital discharge.

SituationPractical ruleAction
First 7 days off workUsually self-certification first.Ask employer for self-certification or use GOV.UK SC2 route.
Need fit note after thatUse routine GP appointment/request route.Do not use emergency/urgent GP appointment only for fit-note paperwork.
Hospital dischargeHospital team should issue fit notes for the recovery period.Contact ward/hospital staff, even after discharge.
BackdatingFit note can be backdated if required.Give exact start date and reason.
School absence letterPractice guidance says schools should not request GP letters for absence.Parent/guardian can write to the school.
Private certificateA charge may apply if employer requests extra information.Ask reception before requesting paid letters.

Clinics and services: what Marden Medical Practice lists

The official clinics page lists a wide range of clinics and care routes. Use this before asking only for a GP.

Children’s immunisations
NHS Health Checks
Seasonal flu immunisation
Heart Disease Clinic
Cervical screening
Respiratory Clinic
Contraception
Child Health Clinic under 16s
Diabetes Clinic
Travel vaccinations
Elderly care over 75s
Pregnancy related care
Women’s Health Clinic
Learning Disability Health Check
New Patient Clinic
Blood Pressure Clinic
Post Natal Clinic
Minor surgery
ServiceOfficial detailPatient action
Antenatal careRoutine antenatal check-ups by qualified midwife; Monday mornings listed.Ask reception/midwife route for booking.
Asthma clinicPractice nurses provide checks, lifestyle advice, inhaler technique and medication advice; Tuesday and Wednesday listed.Book review if invited or symptoms are not controlled.
Childhood immunisationsAvailable up to age 5 and school leaver booster; double appointment requested.Book with correct child details and vaccine due.
District nursesHousebound/caring-needs support; phone listed: 01743 277709.Contact reception if unsure whether district nurse is right.
PhlebotomistVisits the surgery Tuesday, Wednesday and Thursday.Use only when blood test has been requested.
PhysiotherapyPhysiotherapist attends the surgery on referral from doctor.Use GP triage route if you think physiotherapy referral is needed.
Social prescribingAdvisor Mrs Pippa Swallow attends once a week.Useful for loneliness, confidence, community support and non-medical barriers.
Travel vaccinesBook at least 6 weeks or more before travelling.Bring destination, dates, itinerary and vaccination history.

Who do I see? Fast route examples from the practice guide

The official “Who Do I See?” page explains that many problems are best handled by pharmacy, nurse, HCA, dentist, optician, urgent care or GP depending on symptoms.

ProblemOften best first routeImportant warning
Blood testPractice Nurse / HCA / treatment room nurse.Blood tests must have been requested by a doctor or other healthcare professional.
Blocked ears / earwaxCommunity pharmacy first; nurse/HCA if irrigation is needed.Do not use cotton buds or objects in the ear.
Cough, cold, sore throat, hay feverCommunity pharmacy for many minor illnesses.Use GP/111 if severe, prolonged or with danger signs.
Dental problemDentist or NHS dental route.GP surgeries do not usually provide dental treatment.
Eye injury or severe eye symptomsUrgent eye care, urgent care or A&E depending severity.Sudden vision loss or severe symptoms need urgent help.
Medication reviewClinical pharmacist or GP.Bring all medications and complete annual bloods if requested.
PIP / ESA support letterPractice says it cannot provide extra support letters in many cases.Request medical records if needed; DWP often contacts GP directly.
Insurance reports / medical formsReception route.Allow up to 21 days; payment may be required in advance.

Medical records, GDPR and access requests

The practice information page says Subject Access Requests should be made to the practice, there is no charge for copies of information held about you, and the practice is required to provide information within one month.

NeedOfficial/practical detailAction
View part of GP record onlineNHS App / online services may show medicines, allergies, vaccinations, test results and record information.Set up online services and verify identity.
Copy of full recordsUse a Data Subject Access Request.Give full name, address, date of birth, NHS number if known and details of what you need.
Hospital recordsFor hospital or other NHS organisation information, write directly to that organisation.Do not ask GP to retrieve every hospital document if the hospital holds it.
Communication supportAccessible Information Standard covers large print, easy read, BSL/interpreter or communication help.Tell the practice if your needs change so your record can be updated.
GP Connect sharingGP Connect is used for direct care access to GP records by appropriate professionals.Ask practice if you want to understand sharing/opt-out choices.

Private letters, forms and medical reports

The practice guidance says forms, certificates and medicals are not covered by the NHS. Payment for reports should accompany the request or appointment booking, and requests may take up to 21 days.

RequestPractice guidancePatient tip
Passport formThe practice says it does not sign passport forms.Use an accepted countersignatory instead.
Insurance reportReception route; allow up to 21 days.Complete your parts before bringing the form.
Holiday cancellation certificateNot covered by NHS; charge applies; attend in person or post documentation and payment.Check insurer wording before requesting.
Medical reports/forms/certificatesNon-NHS work; payment in advance; charges aligned with BMA guidelines.Ask reception whether a GP examination is needed.
Housing letterPractice says it may charge or refuse because it is not core NHS work.Use Shelter or housing authority evidence route where appropriate.
Private certificate for sicknessMay be charged if employer requests further information.Check whether self-certification or NHS fit note is enough first.
Before submitting paid paperwork: fill your section first, sign consent, include deadline, contact number, who needs the document and payment instructions. Do not leave forms until the final week.

Access, disabled parking and arrival tips

The official contact page says the surgery is accessible to patients using a wheelchair and has designated disabled car parking spaces for patients displaying a disabled parking badge.

Wheelchair access

The surgery is listed as accessible to wheelchair users. Tell reception in advance if you need extra help.

P

Disabled parking

Designated disabled parking spaces are reserved for patients displaying a disabled parking badge.

Talk

Communication support

Ask early for interpreter, accessible format, carer involvement, longer appointment, text preference or hearing support.

Arrive

What to bring

Bring appointment details, medicine list, forms, hospital letters, glasses/hearing aids, samples if requested and payment method for private work.

Local arrival tip: if your appointment is extended access, urgent care or another Shrewsbury site, the appointment may not be at Sutton Road. Check site, postcode and parking before leaving.

CQC rating and service snapshot

CQC lists Marden Medical Practice as Overall: Good. The latest assessment report was published on 7 November 2025, with Safe, Effective, Caring, Responsive and Well-led all rated Good.

CQC detailWhat it says
Overall ratingGood.
Latest reportPublished 7 November 2025.
Assessment periodCQC summary refers to assessment activity from 4 September 2025 to 23 September 2025.
Category ratingsSafe Good, Effective Good, Caring Good, Responsive Good and Well-led Good.
Patients servedCQC summary says the practice delivers services to 11,080 patients under an NHS England contract.
Registered managerCQC lists Dr Charlotte Heloise Baines as registered manager.
Regulated servicesMaternity and midwifery, family planning, treatment of disease/disorder/injury, diagnostic and screening procedures, and services for everyone.

Map, directions and travel checklist

Address: Marden Medical Practice, 25 Sutton Road, Shrewsbury, Shropshire SY2 6DL. Use the map for planning only; check appointment type, site and opening/closure information before travelling.

Before leaving home

Confirm whether your appointment is GP, nurse, HCA, extended access, urgent care, phone, video or face-to-face. Bring forms, medicines, hospital letters and access details.

If someone else is driving

Send this exact address: Marden Medical Practice, 25 Sutton Road, Shrewsbury, Shropshire SY2 6DL. Phone: 01743 241313.

If you need disabled parking

Bring your disabled parking badge and allow time. Spaces are reserved for badge holders but availability can still vary.

If you are late

Call the surgery if safe to do so. Appointment systems and extended-access sites may not be able to hold missed slots.

What to do when Marden Medical Practice is closed

ProblemUse thisExamples
Life-threatening emergency999Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threateningNHS 111 online or call 111Need help now and surgery is closed or you are unsure where to go.
Suitable urgent-care issueRoyal Shrewsbury Hospital Urgent Care Centre / NHS 111 directionUse urgent care for appropriate non-life-threatening urgent needs.
Medication emergencyPharmacy or NHS 111 emergency prescription routeYou will run out before GP/pharmacy routine processing.
Minor illnessCommunity pharmacyCoughs, colds, sore throat, tummy trouble, aches, pains and OTC medicine advice.
Routine adminWait for opening hours or use online route if availableFit notes, forms, records, routine results, registration, non-urgent medication queries.

Official action links used

Use these official links after reading the practical steps above. The page explains the route first so users do not land on forms without knowing what to prepare.

Official practice website · Contact, hours and access · Appointments · Repeat prescriptions · New patients · Online services · Clinics and services · Who do I see? · Practice policies and records · NHS profile · CQC profile · NHS 111 online

Marden Medical Practice FAQs

What is Marden Medical Practice phone number?
The main phone number is 01743 241313. Use it for help if you cannot use online consultation, nurse/HCA bookings, pharmacist contact after 10am, home visits, access needs, registration questions and urgent surgery guidance during opening hours. Call 999 for emergencies.
Where is Marden Medical Practice?
Marden Medical Practice is at 25 Sutton Road, Shrewsbury, Shropshire, SY2 6DL.
What are the opening hours?
The official contact page lists Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, and Saturday/Sunday closed.
How do I request a GP appointment?
From 17 November 2025, Marden Medical Practice uses Total Triage with eConsult for all GP appointment requests. The clinical team reviews requests and directs patients to a GP, another clinician or self-care advice.
How do I book nurse or healthcare assistant appointments?
The appointments page says appointments with practice nurses, healthcare assistants and specialist clinics can continue to be arranged by contacting the practice as before.
Can I get phone, video or text appointments?
Yes. The appointments page says the practice may offer consultation by phone, face-to-face, video call, text or email depending on the issue.
How do I request a home visit?
If you are too ill to attend surgery or housebound, phone 01743 241313. The practice needs the patient’s name, address and symptoms to plan visits. A paramedic or GP may visit.
How do I order repeat prescriptions?
Use NHS account/NHS App, Patient Access, a repeat prescriptions request form or Prescription Ordering Direct. The practice says repeat requests are not accepted by phone or email.
How long do repeat prescriptions take?
The official prescription page says prescriptions can usually be collected from the pharmacy 3 to 5 working days after ordering.
When can I speak to the practice pharmacist?
The prescription page says patients can phone the pharmacist after 10am on 01743 241313 or use the medication query form.
Can I register as a new patient?
The official new-patient page says the doctors welcome new patients who live within the practice area. Check the catchment area before completing online or paper registration forms.
What email is listed for registration forms?
The official new-patient page lists marden.marden@nhs.net for completed registration forms.
Do I need to know my NHS number?
The new-patient page says you do not need to know your NHS number to use NHS services, but it can be useful. You can find it on NHS letters or prescriptions, or ask your GP surgery.
Does the practice have disabled access?
Yes. The official contact page says the surgery is accessible to patients using a wheelchair and has designated disabled parking spaces for patients displaying a disabled parking badge.
What clinics and services are listed?
The official clinics page lists children’s immunisations, NHS Health Checks, flu immunisation, heart disease clinic, cervical screening, respiratory clinic, contraception, diabetes clinic, travel vaccinations, elderly care, pregnancy care, women’s health, learning disability health checks, new-patient clinic, blood pressure clinic, postnatal clinic and more.
How do fit notes work?
The practice guidance says self-certify first, then use a routine GP route if a fit note is needed. Hospital teams should issue fit notes for the recovery period after hospital discharge. Do not request an emergency appointment only for a fit note.
Does the practice sign passport forms?
No. The official “Who Do I See?” guide says Marden Medical Practice does not sign passport forms.
How long do private forms and medical reports take?
The practice guidance says forms, certificates and medicals are not covered by the NHS, payment should accompany the request or booking, and patients should allow up to 21 days for completion.
What is the CQC rating for Marden Medical Practice?
CQC lists Marden Medical Practice as Overall Good, with Safe, Effective, Caring, Responsive and Well-led all rated Good. The latest assessment report was published on 7 November 2025.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for emergencies. The practice also lists the Royal Shrewsbury Hospital Urgent Care Centre as open 8am to 8pm every day, with phone 01743 261138.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Marden Medical Practice. This guide is for general patient information only. Opening hours, appointment systems, eConsult availability, prescription routes, registration status, staff, clinics, access details, private fees, urgent-care arrangements and CQC information can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.
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