Marden Medical Practice: appointments, prescriptions, hours, registration and urgent-care routes
Marden Medical Practice is an NHS GP surgery at 25 Sutton Road, Shrewsbury, Shropshire SY2 6DL. This guide gives patients and carers the practical route for GP appointment requests, nurse bookings, repeat prescriptions, new-patient registration, fit notes, test results, clinics, disabled access, Royal Shrewsbury urgent care and what to do when the surgery is closed.
Use this for: help if you cannot use eConsult, nurse/HCA/specialist clinic appointments, home-visit discussion, pharmacist contact after 10am, registration questions, access needs, private form queries, fit-note questions and urgent surgery guidance during opening hours.
Marden Medical Practice
25 Sutton Road
Shrewsbury
Shropshire
SY2 6DL
Use “25 Sutton Road, Shrewsbury SY2 6DL” because “Marden Medical Practice” can be confused with similarly named surgeries outside Shrewsbury.
Open directionsPatient route finder: choose the right service before phoning
Use this hub before completing eConsult, waiting on the phone or travelling to Sutton Road.
Life-threatening emergency
Call 999. Examples include chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, not responding, serious injury or immediate self-harm danger.
Urgent but not life-threatening
Use NHS 111 online or call 111. NHS 111 is available 24 hours a day, 365 days a year.
GP appointment request
Start with the online consultation form. The clinical team reviews the request and may direct you to a GP, another clinician or self-care advice.
Nurse, HCA or specialist clinic
Contact the practice as before. These appointments do not always follow the GP eConsult route.
Repeat prescription
Use NHS account, NHS App, Patient Access, repeat request form or Prescription Ordering Direct. Do not phone or email repeat requests.
Minor illness or medicine advice
Try a community pharmacy for coughs, colds, sore throat, tummy trouble, aches, pains, side effects and over-the-counter medicine advice.
Opening hours, extended access and urgent care near Shrewsbury
The practice contact page lists normal surgery hours, out-of-hours advice, disabled access and extended-access appointment arrangements.
| When | Official detail | Patient action |
|---|---|---|
| Monday | 8am to 6:30pm | Use online consultation, phone or reception during opening hours. |
| Tuesday | 8am to 6:30pm | Submit routine requests earlier in the day where possible. |
| Wednesday | 8am to 6:30pm | Keep phone nearby after submitting an online request. |
| Thursday | 8am to 8pm | Thursday has longer listed opening, but still confirm appointment type. |
| Friday | 8am to 6:30pm | Do not leave prescriptions or admin tasks until late Friday. |
| Saturday/Sunday | Closed | Use NHS 111 if urgent and not life-threatening; call 999 for emergencies. |
| Extended access | Pre-bookable evenings and weekends through Shrewsbury PCN sites. | Ask reception during normal hours. Appointment may be at another local surgery. |
| Urgent Care Centre | Royal Shrewsbury Hospital, open 8am to 8pm every day; phone listed by practice: 01743 261138. | Use for suitable urgent-care needs, not life-threatening emergencies. |
Appointments: Total Triage and what to write in eConsult
From 17 November 2025, Marden Medical Practice moved to a Total Triage model using eConsult for all GP appointment requests. Practice nurse, healthcare assistant and specialist clinic appointments can continue to be booked by contacting the practice as before.
Use 999 for danger signs. Use NHS 111 if the problem is urgent and you are not sure where to go.
Use the official online consultation form during practice opening hours. This lets the team review symptoms and choose the right route.
For nurse, healthcare assistant or specialist clinic appointments, contact the practice in the normal way.
Mention interpreter, communication support, hearing needs, wheelchair access, carer involvement or preference for phone/video/face-to-face.
If too ill to attend or housebound, phone 01743 241313. The practice needs name, address and symptoms to plan visits; a paramedic or GP may visit.
Use Patient Access, phone, online cancellation route or reply CANCEL to an appointment reminder text.
Hello, my name is [name]. Date of birth: [date]. I am registered at Marden Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [medicine or self-care]. I take [regular medicines]. I need [GP / nurse / prescription / fit note / home visit / advice]. My best contact number is [number].
Online services: NHS App, Patient Access and safe login habits
The practice online-services page says patients can use the NHS App and online services for repeat prescriptions, some appointments, parts of the GP record, medication, allergies, vaccinations, test results and communications between the surgery and other services.
| Online task | Best route | Important tip |
|---|---|---|
| GP appointment request | Official online consultation/eConsult route. | Start from the practice website, not random search results. |
| Repeat prescription | NHS account/NHS App or Patient Access. | Check medicine name, dose and nominated pharmacy before submitting. |
| View GP record | NHS App / Patient Access where enabled. | Record access may include medicines, allergies, vaccinations and test results. |
| Set up online services | Contact surgery by phone or in person, verify identity, then use registration details. | Use details exactly as shown on the practice registration form. |
| Technical issue | NHS App help or Patient Access support. | Do not share passwords or NHS login codes with unofficial sites or callers. |
Repeat prescriptions: routes, timing, pharmacy and pharmacist contact
The official prescription page says repeat prescriptions can be ordered through NHS account/NHS App or Patient Access. The practice does not take repeat prescription requests over the phone or email.
NHS account / NHS App
Shows repeat medicines and dosage so you can choose the items you need.
Patient Access
Use the GP online system if you already have access.
Repeat request form
Use the practice repeat-prescription request form if online login is not suitable.
Prescription Ordering Direct
The prescription page lists POD as an option. Follow the practice’s current POD instructions.
| Prescription issue | Official rule / practical meaning | Action |
|---|---|---|
| Can I phone or email repeat prescriptions? | No. The practice says repeat requests are not taken by phone or email. | Use NHS account, Patient Access, request form or POD. |
| When can I collect? | Usually 3 to 5 working days after ordering. | Add weekends, bank holidays, pharmacy stock and medication review time. |
| Need pharmacy changed? | You can change nominated pharmacy through the app/site, GP practice or any pharmacy that accepts repeat prescriptions. | Check nomination before placing order. |
| Medicine question? | Local pharmacists can answer many medicine questions. | Ask a pharmacy first for side effects, OTC medicine or how to take medicine. |
| Need to speak to practice pharmacist? | The practice says phone the pharmacist after 10am on 01743 241313 or use the medication query form. | Use exact medicine name and dose. |
| Old medicines? | Return them to the pharmacy or bring them to the surgery. Do not bin or flush them. | Keep children and pets away from old medicines. |
| Private specialist medicine? | The practice prescription page explains GPs are not automatically obliged to prescribe from private specialist recommendations. | Expect private provider to provide private tests, procedures and medicine unless NHS prescribing is clinically accepted. |
Test results: use online access and check who ordered the test
The practice links to test-result information and its online-services page says patients may be able to see parts of their GP record, including test results. The safest route depends on who ordered the test.
If a hospital or clinic ordered it, contact that hospital or clinic first because they are responsible for explaining their results.
NHS App / Patient Access may show medicines, allergies, vaccinations, test results and parts of your GP record.
If symptoms get worse before results are visible, use the GP route, NHS 111 or 999 depending on severity.
For full record access, use the medical-record/DSAR route instead of asking reception to print everything immediately.
Register with Marden Medical Practice
The official new-patient page says the doctors welcome new patients who live within the practice area. Patients should check the catchment area before completing the registration form.
Use the postcode/boundary tool on the practice new-patient page before filling forms.
The practice links to an online New Patient Registration Form.
Adult and children’s forms are available to download or collect from reception.
The official page lists marden.marden@nhs.net for completed registration forms, or you can return them to the practice.
New patients are invited to make an appointment with the practice nurse / healthcare assistant for a health check and questionnaire.
| Registration detail | What it means | Tip |
|---|---|---|
| Named GP | All patients have a named accountable doctor. | You can still see other doctors or nurses, not only the named GP. |
| Doctor preference | You can ask reception if you prefer a particular named GP. | Availability still depends on appointment type and urgency. |
| NHS number | You do not need to know it, but it is useful. | Find it on NHS letters, prescriptions or ask the surgery. |
| Moved out of area | The practice says you may need to register with another practice. | Do not wait until repeat medicine is nearly finished. |
| Non-English speakers | The page links to NHS explanation leaflets in multiple languages. | Use these for new arrivals or family members unfamiliar with NHS GP care. |
Sick notes and fit notes: avoid urgent appointments for paperwork only
The official “Who do I see?” guidance says patients should self-certify first, then use a routine GP appointment for fit-note needs. Hospital teams should issue fit notes for the whole recovery period after hospital discharge.
| Situation | Practical rule | Action |
|---|---|---|
| First 7 days off work | Usually self-certification first. | Ask employer for self-certification or use GOV.UK SC2 route. |
| Need fit note after that | Use routine GP appointment/request route. | Do not use emergency/urgent GP appointment only for fit-note paperwork. |
| Hospital discharge | Hospital team should issue fit notes for the recovery period. | Contact ward/hospital staff, even after discharge. |
| Backdating | Fit note can be backdated if required. | Give exact start date and reason. |
| School absence letter | Practice guidance says schools should not request GP letters for absence. | Parent/guardian can write to the school. |
| Private certificate | A charge may apply if employer requests extra information. | Ask reception before requesting paid letters. |
Clinics and services: what Marden Medical Practice lists
The official clinics page lists a wide range of clinics and care routes. Use this before asking only for a GP.
| Service | Official detail | Patient action |
|---|---|---|
| Antenatal care | Routine antenatal check-ups by qualified midwife; Monday mornings listed. | Ask reception/midwife route for booking. |
| Asthma clinic | Practice nurses provide checks, lifestyle advice, inhaler technique and medication advice; Tuesday and Wednesday listed. | Book review if invited or symptoms are not controlled. |
| Childhood immunisations | Available up to age 5 and school leaver booster; double appointment requested. | Book with correct child details and vaccine due. |
| District nurses | Housebound/caring-needs support; phone listed: 01743 277709. | Contact reception if unsure whether district nurse is right. |
| Phlebotomist | Visits the surgery Tuesday, Wednesday and Thursday. | Use only when blood test has been requested. |
| Physiotherapy | Physiotherapist attends the surgery on referral from doctor. | Use GP triage route if you think physiotherapy referral is needed. |
| Social prescribing | Advisor Mrs Pippa Swallow attends once a week. | Useful for loneliness, confidence, community support and non-medical barriers. |
| Travel vaccines | Book at least 6 weeks or more before travelling. | Bring destination, dates, itinerary and vaccination history. |
Who do I see? Fast route examples from the practice guide
The official “Who Do I See?” page explains that many problems are best handled by pharmacy, nurse, HCA, dentist, optician, urgent care or GP depending on symptoms.
| Problem | Often best first route | Important warning |
|---|---|---|
| Blood test | Practice Nurse / HCA / treatment room nurse. | Blood tests must have been requested by a doctor or other healthcare professional. |
| Blocked ears / earwax | Community pharmacy first; nurse/HCA if irrigation is needed. | Do not use cotton buds or objects in the ear. |
| Cough, cold, sore throat, hay fever | Community pharmacy for many minor illnesses. | Use GP/111 if severe, prolonged or with danger signs. |
| Dental problem | Dentist or NHS dental route. | GP surgeries do not usually provide dental treatment. |
| Eye injury or severe eye symptoms | Urgent eye care, urgent care or A&E depending severity. | Sudden vision loss or severe symptoms need urgent help. |
| Medication review | Clinical pharmacist or GP. | Bring all medications and complete annual bloods if requested. |
| PIP / ESA support letter | Practice says it cannot provide extra support letters in many cases. | Request medical records if needed; DWP often contacts GP directly. |
| Insurance reports / medical forms | Reception route. | Allow up to 21 days; payment may be required in advance. |
Medical records, GDPR and access requests
The practice information page says Subject Access Requests should be made to the practice, there is no charge for copies of information held about you, and the practice is required to provide information within one month.
| Need | Official/practical detail | Action |
|---|---|---|
| View part of GP record online | NHS App / online services may show medicines, allergies, vaccinations, test results and record information. | Set up online services and verify identity. |
| Copy of full records | Use a Data Subject Access Request. | Give full name, address, date of birth, NHS number if known and details of what you need. |
| Hospital records | For hospital or other NHS organisation information, write directly to that organisation. | Do not ask GP to retrieve every hospital document if the hospital holds it. |
| Communication support | Accessible Information Standard covers large print, easy read, BSL/interpreter or communication help. | Tell the practice if your needs change so your record can be updated. |
| GP Connect sharing | GP Connect is used for direct care access to GP records by appropriate professionals. | Ask practice if you want to understand sharing/opt-out choices. |
Private letters, forms and medical reports
The practice guidance says forms, certificates and medicals are not covered by the NHS. Payment for reports should accompany the request or appointment booking, and requests may take up to 21 days.
| Request | Practice guidance | Patient tip |
|---|---|---|
| Passport form | The practice says it does not sign passport forms. | Use an accepted countersignatory instead. |
| Insurance report | Reception route; allow up to 21 days. | Complete your parts before bringing the form. |
| Holiday cancellation certificate | Not covered by NHS; charge applies; attend in person or post documentation and payment. | Check insurer wording before requesting. |
| Medical reports/forms/certificates | Non-NHS work; payment in advance; charges aligned with BMA guidelines. | Ask reception whether a GP examination is needed. |
| Housing letter | Practice says it may charge or refuse because it is not core NHS work. | Use Shelter or housing authority evidence route where appropriate. |
| Private certificate for sickness | May be charged if employer requests further information. | Check whether self-certification or NHS fit note is enough first. |
Access, disabled parking and arrival tips
The official contact page says the surgery is accessible to patients using a wheelchair and has designated disabled car parking spaces for patients displaying a disabled parking badge.
Wheelchair access
The surgery is listed as accessible to wheelchair users. Tell reception in advance if you need extra help.
Disabled parking
Designated disabled parking spaces are reserved for patients displaying a disabled parking badge.
Communication support
Ask early for interpreter, accessible format, carer involvement, longer appointment, text preference or hearing support.
What to bring
Bring appointment details, medicine list, forms, hospital letters, glasses/hearing aids, samples if requested and payment method for private work.
CQC rating and service snapshot
CQC lists Marden Medical Practice as Overall: Good. The latest assessment report was published on 7 November 2025, with Safe, Effective, Caring, Responsive and Well-led all rated Good.
| CQC detail | What it says |
|---|---|
| Overall rating | Good. |
| Latest report | Published 7 November 2025. |
| Assessment period | CQC summary refers to assessment activity from 4 September 2025 to 23 September 2025. |
| Category ratings | Safe Good, Effective Good, Caring Good, Responsive Good and Well-led Good. |
| Patients served | CQC summary says the practice delivers services to 11,080 patients under an NHS England contract. |
| Registered manager | CQC lists Dr Charlotte Heloise Baines as registered manager. |
| Regulated services | Maternity and midwifery, family planning, treatment of disease/disorder/injury, diagnostic and screening procedures, and services for everyone. |
Map, directions and travel checklist
Address: Marden Medical Practice, 25 Sutton Road, Shrewsbury, Shropshire SY2 6DL. Use the map for planning only; check appointment type, site and opening/closure information before travelling.
Before leaving home
Confirm whether your appointment is GP, nurse, HCA, extended access, urgent care, phone, video or face-to-face. Bring forms, medicines, hospital letters and access details.
If someone else is driving
Send this exact address: Marden Medical Practice, 25 Sutton Road, Shrewsbury, Shropshire SY2 6DL. Phone: 01743 241313.
If you need disabled parking
Bring your disabled parking badge and allow time. Spaces are reserved for badge holders but availability can still vary.
If you are late
Call the surgery if safe to do so. Appointment systems and extended-access sites may not be able to hold missed slots.
What to do when Marden Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Need help now and surgery is closed or you are unsure where to go. |
| Suitable urgent-care issue | Royal Shrewsbury Hospital Urgent Care Centre / NHS 111 direction | Use urgent care for appropriate non-life-threatening urgent needs. |
| Medication emergency | Pharmacy or NHS 111 emergency prescription route | You will run out before GP/pharmacy routine processing. |
| Minor illness | Community pharmacy | Coughs, colds, sore throat, tummy trouble, aches, pains and OTC medicine advice. |
| Routine admin | Wait for opening hours or use online route if available | Fit notes, forms, records, routine results, registration, non-urgent medication queries. |
Official action links used
Use these official links after reading the practical steps above. The page explains the route first so users do not land on forms without knowing what to prepare.
Official practice website · Contact, hours and access · Appointments · Repeat prescriptions · New patients · Online services · Clinics and services · Who do I see? · Practice policies and records · NHS profile · CQC profile · NHS 111 online