Emergency first: This is an independent patient guide, not the NHS and not Market Quarter Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, a seizure that is not stopping, a serious allergic reaction, acute confusion or someone not responding. Use NHS 111 online or call 111 for urgent medical help that is not life-threatening.
Rugby NHS GP action guide
Market Quarter Medical Practice: appointments, online triage, prescriptions, results and visit help
Market Quarter Medical Practice is an NHS GP surgery at Health & Wellbeing Centre, Drover House, Drover Close, Rugby, Warwickshire CV21 3HX. This guide gives practical steps for appointments, online requests, repeat prescriptions, test results, registration, blood tests, home visits, self-referrals, parking, CQC checks and what to do when the surgery is closed.
Start here before calling
999
Danger signs?Call 999. Do not wait for online triage or reception.
8–4
Online GP contactNew/ongoing GP problem online access is listed from 8am to 4pm.
Rx
Repeat medicineNHS App, Patient Access, post, outside post box or reception slip.
111
Surgery closed?NHS 111 for urgent non-emergency help; 999 for emergencies.
Reception phone
Use this number for: urgent same-day problems, appointment help if online access is difficult, home-visit requests before 10am, test-result questions after 11am, registration questions, blood-test form questions, prescription issues, access needs, interpreter notes and appointment cancellation.
Address for maps, taxis and letters
Market Quarter Medical Practice
Health & Wellbeing Centre
Drover House
Drover Close
Rugby
Warwickshire
CV21 3HX
CQC also lists the service as Rugby Health and Well Being Centre, also known as Market Quarter Medical Practice.
Open directionsPhone
01788 578800
Opening
Mon–Fri, 8am–6:30pm
Prescription time
3 working days
CQC
Overall Good
Quick answer: Market Quarter Medical Practice is at Health & Wellbeing Centre, Drover House, Drover Close, Rugby, Warwickshire CV21 3HX. Reception phone is 01788 578800. Reception and surgery times are listed as Monday to Friday, 8am to 6:30pm. NHS currently shows the surgery as accepting new patients. Repeat prescription requests take 3 working days. Test-result calls should be made after 11am. The surgery may close once a month on a Thursday afternoon from 12:30pm for Protected Learning Time.
Decision hub: choose the safest route in 30 seconds
Use this before calling, driving to Drover Close or opening an online form.
Life-threatening emergency
Call 999. Examples: chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction or not responding.
Urgent, not life-threatening
Use NHS 111 online if aged 5 or over, or call 111. Call 111 for a child under 5.
Urgent GP problem today
Phone 01788 578800. Urgent cases are seen on the day. Give a reliable callback number.
Routine GP problem
Use the online routine-care/admin route or phone reception. The practice aims to respond to routine online requests during core hours.
Repeat medicine
Use NHS App, Patient Access, post, surgery post box or reception slip. Do not leave it until your last tablet.
Minor illness
Use a local pharmacist for minor ailments when suitable. The practice specifically directs patients to local pharmacists for minor ailments when closed.
Opening times, phone timing and Protected Learning Time
| Day / task | Official detail | Patient action |
|---|---|---|
| Monday | 8am to 6:30pm | Use phone, reception and online routes during opening hours. |
| Tuesday | 8am to 6:30pm | Use online form for routine requests where possible. |
| Wednesday | 8am to 6:30pm | Check any live training-closure notice before travelling. |
| Thursday | 8am to 6:30pm | Protected Learning Time closures are usually Thursday afternoons once a month from 12:30pm. |
| Friday | 8am to 6:30pm | Do not leave prescriptions/admin until late Friday. |
| Saturday/Sunday | Closed | Use NHS 111 for urgent non-emergency care or 999 for emergencies. |
| Best time for non-urgent enquiries | Team page says mornings are busiest and suggests leaving non-urgent enquiries until after 10:30am. | Avoid 8am call rush unless urgent. |
Training closure tip: the surgery closes on average once a month on a Thursday afternoon from 12:30pm for Protected Learning Time. Online consultation may not be available while closed, so check the live PLT/practice alert page before travelling.
Appointments: urgent, routine, nurse, cancel and change
The official appointments guidance separates urgent phone contact, routine online requests, nurse appointments, home visits and cancellations.
1
Decide urgent vs routine.
Use 999 for emergency danger signs, NHS 111 for urgent non-emergency help, phone the surgery for urgent same-day GP problems, and online form for routine/non-urgent needs.
Use 999 for emergency danger signs, NHS 111 for urgent non-emergency help, phone the surgery for urgent same-day GP problems, and online form for routine/non-urgent needs.
2
For urgent same-day need, phone.
Urgent cases are seen on the day. One doctor is available on-call for urgent advice and consultations.
Urgent cases are seen on the day. One doctor is available on-call for urgent advice and consultations.
3
For non-urgent GP request, use online route.
Routine appointment requests can be submitted online. The practice aims to respond on the same day between 8am and 6pm.
Routine appointment requests can be submitted online. The practice aims to respond on the same day between 8am and 6pm.
4
Give a reachable callback number.
The doctor may need to call you back. Make sure reception has the number you can answer.
The doctor may need to call you back. Make sure reception has the number you can answer.
5
Use nurse appointments correctly.
The practice says patients can expect to see a nurse within one working day and book clinics up to a month ahead.
The practice says patients can expect to see a nurse within one working day and book clinics up to a month ahead.
6
Cancel early.
Cancel by phone, online triage form or text reminder when possible so the slot can be reallocated.
Cancel by phone, online triage form or text reminder when possible so the slot can be reallocated.
Phone or online-form script
Hello, my name is [name]. My date of birth is [date]. I am registered at Market Quarter Medical Practice. I need help because [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [medicine or self-care]. My callback number is [number]. Is this best for a GP, nurse, pharmacist, first contact physio, NHS 111 or another route?
Online triage and online services: use the correct button
The practice site references online consultation tools and Patient Access/NHS App. Use medical online access for GP problems and online services for repeat medicines, appointments and records where enabled.
| Online task | Official detail | Best use |
|---|---|---|
| Admin / routine care request | Online consultation tool is open Monday 8am to Friday 6:30pm, excluding bank holidays and training afternoons. | Routine appointments, test-result request, referral follow-up, doctor letters, fit notes and admin. |
| New or ongoing GP problem | Online access to contact a GP is listed from 8am to 4pm. | Non-urgent appointment requests and medication queries. |
| Urgent clinical request | The official page says urgent requests should be made in person or by telephone. | Do not submit urgent symptoms into online triage and wait. |
| Interpreter needed | The official triage page says to make this clear on the form. | State language and communication needs so extra time can be allocated. |
| Patient Access registration | Visit practice in person and request a registration letter with identification. | Use the letter details to create the account. |
| NHS App / Patient Access | Can help with appointments, repeat prescriptions and parts of GP record depending on access. | Use official NHS App or Patient Access links only. |
Safety rule: online forms are not for emergency symptoms. Use 999 for emergencies and NHS 111/phone/in-person route for urgent non-emergency issues.
Repeat prescriptions: 3-working-day rule and ordering routes
The official prescription page says prescription requests take 3 working days to process.
App
NHS App / Patient Access
Use online services to request repeat medication where your account is enabled.
Post
Post request
You can post a prescription request to the surgery.
Box
Outside post box
You can put a prescription request into the surgery post box outside working hours.
Slip
Reception slip
Complete a medication request slip at reception during opening hours.
| Prescription issue | What it means | Action |
|---|---|---|
| How long does it take? | 3 working days to process. | Order before you are close to running out. |
| Repeat prescribing vs repeat dispensing | Repeat prescribing means you request each issue from the GP. Repeat dispensing can issue batches to a chosen pharmacy for stable long-term medicines. | Ask whether repeat dispensing is suitable if you are stable on long-term medicine. |
| Controlled or unstable medicines | The official guidance says repeat dispensing is not suitable for all patients, including some controlled drugs and unstable/acute conditions. | Expect review before repeat issue if medicine needs monitoring. |
| Pharmacy has no prescription | It may still be processing, sent elsewhere, or awaiting review. | Check when you requested and allow 3 working days before chasing unless urgent. |
| Need medication review | Last repeat-dispensing batch should prompt routine medication review. | Arrange review before supply runs out. |
| Running out today | Routine 3-working-day process may be too slow. | Contact a pharmacy or NHS 111 emergency prescription route. |
Practical timing tip: order when you still have at least 7 days of medicine. This protects you from 3 working days of surgery processing, pharmacy preparation, weekends, bank holidays, PLT closures and medication-review delays.
Test results: after 11am and only when enough time has passed
The official test-results page says to call reception after 11am on a weekday once sufficient time has elapsed.
| Question | Official answer | Patient action |
|---|---|---|
| When should I phone? | After 11am on a weekday. | Call 01788 578800 after 11am. |
| How long should I wait? | You should be told how long results will take when you attend the test. | Wait until enough time has passed before calling. |
| What can reception tell me? | Reception can tell you if the result is normal but cannot give further clinical details. | Ask for clinician follow-up if you need interpretation. |
| Can someone else ask? | Reception may refuse release if it does not pertain to the caller. | Arrange consent if a carer or relative needs to help. |
| Hospital ordered the test? | Hospital/clinic tests should be chased with that clinic or hospital. | Contact the hospital team first. |
Hospital blood tests: form first, appointment second
The official blood-test page says that if your GP requests a blood test, the doctor will print a blood-test form for you to collect from reception.
1
Ask if a blood test is needed.
Your GP or clinician will decide whether tests such as blood or urine tests are required.
Your GP or clinician will decide whether tests such as blood or urine tests are required.
2
Collect the printed form.
The official page says the doctor will print a blood-test form that you must pick up from reception.
The official page says the doctor will print a blood-test form that you must pick up from reception.
3
Book the hospital blood-test appointment.
Make an appointment at UHCW or St Cross.
Make an appointment at UHCW or St Cross.
4
Take the form with you.
You must bring the blood-test form to the appointment.
You must bring the blood-test form to the appointment.
Sick / fit notes: self-certify first, GP note when needed
| Situation | Rule | Action |
|---|---|---|
| Hospital admission | Hospital can issue a sick note for the admission period. | After discharge, GP may issue note based on hospital discharge letter. |
| More than 4 days but less than 7 | Self-certify using SC2 form. | Get SC2 from employer or HMRC/GOV.UK. |
| More than 7 days off sick | Employer normally asks for a Fit Note from GP or hospital doctor. | Use official route and give clear dates. |
| Counting days | Count all consecutive days, including weekends and bank holidays. | Use full calendar dates in requests. |
| Backdating | The practice says sick/fit note can be backdated. | Discuss this when seeing the GP. |
| Urgent appointment? | Emergency/urgent appointments should not be used for fit-note requests. | Use the correct routine/admin route. |
| Private certificate | Extra letters about illness may be chargeable. | Check with reception before requesting. |
Register with Market Quarter Medical Practice
NHS currently shows the surgery as accepting new patients. The official new-patient page says patients living within the practice area are welcome to register.
1
Check you live in the practice area.
The official page says registration is for people living within the practice area.
The official page says registration is for people living within the practice area.
2
Complete both forms.
You need a registration form, GMS1, and a health questionnaire while waiting for old medical records to arrive.
You need a registration form, GMS1, and a health questionnaire while waiting for old medical records to arrive.
3
Prepare ID and address proof requested by the practice.
The practice asks for proof of identity with date of birth and proof of address dated within the past 3 months.
The practice asks for proof of identity with date of birth and proof of address dated within the past 3 months.
4
Move medicines safely.
Order enough repeat medication from your current GP before switching, because record transfer can take time.
Order enough repeat medication from your current GP before switching, because record transfer can take time.
5
Ask reception if unsure.
Reception staff can guide you through the procedure.
Reception staff can guide you through the procedure.
Documents the practice names: passport, photo driving licence or valid ID card with date of birth; proof of address such as current utility bill, HMRC letter or council tax bill dated within the past 3 months.
Home visits: call before 10am and use only when needed
| Home-visit rule | Official detail | Practical note |
|---|---|---|
| Request time | Call reception before 10am. | Phone 01788 578800 early. |
| Who can request? | Patients who are housebound or too ill to visit the practice. | Home visits are not a convenience service. |
| Weekend | Home-visit service is not available at weekends. | Use NHS 111 or 999 depending on severity. |
| Who may attend? | GP or Practice Paramedic. | Give clear access instructions. |
| Access details | Practice asks for up-to-date information about how to access the property. | Tell them about key safe, entry phone, stairs, pets or locked gates. |
Clinics and services patients often miss
| Service | Official detail | Action |
|---|---|---|
| NHS Health Check | For adults in England aged 40–74 to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. | Contact the practice to arrange if eligible. |
| Community ECG Service | Runs Tuesdays and Fridays; fits 24/48-hour ECGs and event recorders on referral from any GP surgery in Rugby. | Use only after referral. |
| Wound care | Post-op wound dressing, stitch removal and leg ulcers listed. | Book the correct nurse/clinical appointment. |
| Long-term condition clinics | Asthma, diabetes, COPD, cardiovascular disease, hypertension, dementia and learning disability. | Ask about annual/review appointments. |
| ARRS roles | Pharmacist, pharmacy technician, dietician, first contact physiotherapy, mental health/wellbeing team, podiatrist and occupational therapist team. | Accept the most suitable clinician, not always a GP. |
| Travel vaccinations | Contact reception or complete online triage request. | Start early; travel vaccines may need weeks. |
Referrals and self-referrals: what you can do without waiting for GP
Most specialist referrals need GP discussion, but the official services page lists several local self-referral categories.
| Referral need | Route | Practical detail |
|---|---|---|
| NHS e-Referral booking | Use details in the referral letter. | You need date of birth, reference number from page 1 and access code from page 2. |
| Letter timing | Practice says you should receive a letter within 2 weeks after GP referral. | Chase if nothing arrives after that window. |
| Local hospital referral | Contact the hospital directly. | Hospital controls appointment scheduling once referral is received. |
| Self-referral categories listed | Anxiety, carers, depression, drugs and alcohol, exercise, maternity, podiatry, sexual health, smoking cessation, stress, weight management, young carers and youth counselling. | Use self-referral where suitable instead of waiting for routine GP appointment. |
| Referral not listed | Ask the practice. | Use online/admin route or phone if urgent. |
Doctors, nurses and practice team
Dr Amar Pathania, GP Partner
Dr Sushma Ayyalasomayajula, GP Partner
Dr Shaeiqa Sarwar, Salaried GP
Dr Lindsay Wakeford, Salaried GP
Dr Savi Gaddam, Salaried GP
GP training practice
Practice nurses
Health Care Assistant
Operations Manager
Reception Team Leader
Reception/admin team
On-call doctor for urgent issues
Reception role: the official team page says reception/admin staff may ask questions to ensure you are seen by the correct clinician. They are not asking to be difficult; they are routing the request.
Parking, ANPR cameras and Drover Close arrival tips
ANPR
Register your car
The practice homepage warns that the car park has ANPR cameras. If using the car park for an appointment, enter your registration details as instructed by the surgery.
PCN
Parking disputes
The practice says it will not get involved in disputes with Creative Car Park Solutions; contact the details shown on any PCN notice.
Lines
Double yellow lines
The homepage warns not to park on Drover Close double yellow lines because enforcement officers are monitoring and fines are being issued.
Time
Local arrival tip
Rugby town-centre traffic, school runs, delivery vehicles and parking registration can add time. Arrive early enough to park and check in without rushing.
Practical warning: keep proof of appointment and parking registration where possible. Always follow current signs in the car park, because parking systems and rules can change.
CQC rating: Rugby Health and Well Being Centre / Market Quarter Medical Practice
CQC lists Rugby Health and Well Being Centre, also known as Market Quarter Medical Practice, as Overall: Good.
| CQC item | Official detail | What it means for users |
|---|---|---|
| Service name | Rugby Health and Well Being Centre, also known as Market Quarter Medical Practice. | Use this name if searching CQC directly. |
| Overall rating | Good. | CQC quality rating, not appointment availability. |
| Address and phone | Drover Close, Rugby, Warwickshire CV21 3HX; 01788 578800. | Matches the practice/NHS contact details. |
| Latest inspection | 14 February 2019; report published 15 April 2019. | Check CQC for rating history and updates. |
| Latest review | 6 July 2023 data review; CQC said no evidence at that stage to reassess the rating. | Useful context, but always check the current CQC page. |
Non-NHS forms, certificates and private paperwork
The official services page explains that some GP paperwork is outside the NHS contract and may be chargeable.
| Request type | Practice guidance | Patient tip |
|---|---|---|
| Insurance medical report | Example of non-NHS work that may be charged. | Bring insurer form and consent together. |
| Holiday cancellation form | Listed as non-NHS service example. | Ask insurer what exact wording is needed. |
| Private sick note | Listed as non-NHS example. | Check if employer accepts self-certification first. |
| Private care referral form | Listed as non-NHS example. | Allow time for GP review of record. |
| Multiple forms | Practice advises presenting all forms at once. | Do not expect overnight processing. |
| Doctor signature only | GP may need to check entire medical record before signing. | Provide context and deadline early. |
Map, directions and visit checklist
Address: Market Quarter Medical Practice, Health & Wellbeing Centre, Drover House, Drover Close, Rugby, Warwickshire CV21 3HX. Use the map for travel planning only; confirm live opening and appointment details before leaving.
Before leaving home
Check appointment type, time, clinician, phone number, car registration, forms, medication list, blood-test form, hospital letters, glasses/hearing aids and interpreter/access needs.
If someone else is driving
Send the full address and postcode: Health & Wellbeing Centre, Drover House, Drover Close, Rugby, Warwickshire CV21 3HX.
If you need blood tests
Do not go to UHCW or St Cross without the printed blood-test form from reception if the GP has requested it.
If you are late
Call reception if safe. Arriving late may mean the appointment cannot be completed properly.
What to do when Market Quarter Medical Practice is closed
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse, not responding. |
| Urgent, not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure where to go, urgent medical advice. |
| Child under 5 | Call 111 | The official page says 111 online is for people aged 5 and over. |
| Minor ailment | Local pharmacist | Coughs, colds, sore throat, common minor symptoms and medicine advice. |
| Routine admin | Wait for opening hours or use online route when open | Letters, fit notes, routine results, prescription queries, registration forms. |
Official action links used
These links are placed after the practical guidance so users know what to prepare before opening official pages or forms.
Official practice website · Opening times · Appointments · Clinics and services · Repeat prescriptions · Test results · Book hospital blood test · Sick / fit notes · New patients · Online services · Patient Access · Meet the team · NHS profile · CQC profile
Market Quarter Medical Practice Rugby FAQs
What is Market Quarter Medical Practice phone number?
The reception phone number is 01788 578800. Use it for urgent same-day GP problems, appointment help, home-visit requests before 10am, test results after 11am, registration questions and prescription issues that cannot be handled online.
Where is Market Quarter Medical Practice located?
Market Quarter Medical Practice is at Health & Wellbeing Centre, Drover House, Drover Close, Rugby, Warwickshire CV21 3HX.
What are the opening hours?
Reception and surgery times are listed as Monday to Friday, 8am to 6:30pm. Saturday and Sunday are closed. The surgery may close once a month on a Thursday afternoon from 12:30pm for Protected Learning Time.
How do I request an urgent appointment?
Phone 01788 578800 during opening hours. The official appointments page says urgent cases are seen on the day and an on-call doctor is available for urgent advice and consultations.
How do I request a routine appointment?
Use the online routine-care request route or phone reception. The practice aims to respond to routine online appointment requests on the same day between 8am and 6pm.
What are the online triage hours?
The official services page says the online consultation tool is open Monday 8am to Friday 6:30pm, excluding bank holidays and training afternoons. Online access for new or ongoing GP problems is listed from 8am to 4pm.
Can urgent clinical requests be submitted online?
No. The official triage guidance says urgent clinical requests should be made in person or by telephone to avoid urgent requests being submitted online and waiting.
How do I order repeat prescriptions?
Use the NHS App or Patient Access App, post a prescription request to the surgery, put a request into the post box outside working hours, or complete a medication request slip at reception during opening hours.
How long do repeat prescriptions take?
The official prescription page says prescription requests take 3 working days to process. Order early before weekends, bank holidays, pharmacy delays and medication reviews.
When should I call for test results?
Call reception after 11am on a weekday once enough time has elapsed since the test. Reception can tell you if a result is normal but cannot provide clinical interpretation.
What if a hospital requested my test?
If a clinic or hospital arranged the test, contact that clinic or hospital for the result because the practice cannot action tests requested by clinicians outside the practice.
How do I register with Market Quarter Medical Practice?
Check that you live within the practice area, complete a GMS1 registration form and health questionnaire, and provide the proof of identity and proof of address requested by the practice.
Is Market Quarter Medical Practice accepting new patients?
The NHS profile currently states that the surgery is accepting new patients. Always check the official NHS profile and practice registration page before applying.
How do I request a home visit?
Call reception on 01788 578800 before 10am. Home visits are for patients who are housebound or too ill to visit the practice, and may be carried out by a GP or Practice Paramedic.
How do I book a hospital blood test?
If your GP requests a blood test, collect the printed blood-test form from reception, book an appointment at UHCW or St Cross, and take the form with you.
What is the CQC rating?
CQC lists Rugby Health and Well Being Centre, also known as Market Quarter Medical Practice, as Overall Good. CQC records show the latest inspection was 14 February 2019 and the report was published 15 April 2019.
Is there parking at the surgery?
The practice homepage warns that the car park has ANPR cameras. If using the car park for an appointment, enter your car registration details as instructed. The site also warns not to park on Drover Close double yellow lines.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for medical or mental health emergencies. For routine admin, wait until the surgery reopens or use the online route when available.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, NHS 111, CQC or Market Quarter Medical Practice. This guide is for general patient information only. Opening hours, triage tools, prescription processing, registration status, appointment routes, services, parking rules, CQC details and official links can change. Always confirm important details with the official practice website, NHS profile, CQC, NHS 111 or the surgery before relying on them.
Market Quarter Medical Practice
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