Peterculter Medical Practice: eConsult, appointments, hours, prescriptions and NHS 24 routes
Peterculter Medical Practice is an NHS Scotland GP practice on Coronation Road, Peterculter, Aberdeen AB14 0RP. This guide helps patients choose between eConsult, phone, pharmacist, optician, dentist, minor injuries, NHS 24, home visit, registration, test results and prescription routes without using the wrong service.
Use this number for: urgent same-day issues during opening hours, emergencies that need duty-doctor action, home visit requests before 10:30am, eConsult help if you cannot use online, appointment cancellation, interpreter planning, result queries after waiting enough time, prescription chase after pharmacy check, and registration support.
Peterculter Medical Practice
Coronation Road
Peterculter
Aberdeen
AB14 0RP
Use the full Coronation Road address. This avoids confusion with Culter, Cults, Drumoak or other Deeside healthcare results.
Open directionsDecision hub: eConsult, phone, pharmacist, optician, dentist, minor injuries, NHS 24 or 999?
Choose the safest route before submitting a form or travelling to the practice.
Call 999 now
Chest pain, suspected stroke, suspected meningitis, anaphylaxis, heavy bleeding, deep laceration, loss/fluctuation of consciousness, breathing difficulty, a new seizure, overdose, serious trauma or someone not responding.
Urgent during opening hours
Phone 01224 733535 and give clear information to the Care Navigator. The duty doctor will be alerted when appropriate.
Routine medical or admin help
Use eConsult where suitable. The practice asks medical advice and administrative help requests to go through eConsult first in the first instance.
Medicine or minor ailment
Ask a community pharmacist. NHS Pharmacy First Scotland can often help faster for common minor conditions and medicine advice.
Eye or dental problem
Use an optician for eye problems and a dentist for urgent mouth/teeth issues, rather than GP first.
Closed or urgent out of hours
Call NHS 24 on 111. Use 999 for life-threatening emergencies.
Opening hours and best time to contact
The official practice page says the practice is open weekdays and closed weekends/public holidays. Appointment availability and consulting times can differ, so check with the Care Navigation team for current guidance.
| Day / route | Official listed access | Patient action |
|---|---|---|
| Monday | 08:00–18:00 | Use eConsult for suitable requests; phone urgent issues. |
| Tuesday | 08:00–18:00 | Keep phone available after submitting an online request. |
| Wednesday | 08:00–18:00 | Order prescriptions early if needed before the weekend. |
| Thursday | 08:00–18:00 | Check if practice training/public-holiday notices affect access. |
| Friday | 08:00–18:00 | Do not leave prescriptions, forms or result chasing until late Friday. |
| Saturday/Sunday | Closed | Use NHS 24 / 111 if urgent and not life-threatening. |
| Public holidays | Closed | Plan repeat prescriptions before Scottish public holidays. |
Appointments: how to make contact with the clinical team
The practice says there are many ways to seek advice and patients should select the most appropriate option. The key route is eConsult for suitable requests, but emergencies and urgent problems must be phoned or escalated.
Use 999 for life-threatening signs. Use A&E/minor injuries where the official page indicates injury or serious condition route.
Pharmacist, optician, dentist and minor injuries services may be faster and more appropriate for specific problems.
The practice asks requests for medical advice or administrative help to go through eConsult first where possible.
Call 01224 733535 and explain the concern clearly to the Care Navigator.
The practice asks patients to let the team know in time so the appointment can be used by someone else.
Hello, my name is [name]. Date of birth: [date]. I am registered at Peterculter Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [self-care/medicine]. I am worried because [reason]. Is this best for eConsult, GP, nurse, pharmacist, optician, dentist, minor injuries, NHS 24 or 999?
eConsult: what to use it for and what to avoid
The Peterculter eConsult page shows options for adult health problems, child health problems, sick notes/tests/routine requests and reviews for long-term conditions, medication or contraception.
| eConsult option | Use it for | Do not use it for |
|---|---|---|
| Adult health problems | Non-emergency symptoms or GP advice requests. | Chest pain, stroke signs, severe breathing difficulty, collapse, major injury, heavy bleeding or emergency symptoms. |
| Child health problems | Suitable child symptom requests where the form allows. | Feverish/floppy infant, lethargic child, breathing difficulty, severe pain, serious injury or emergency concerns. |
| Sick notes, tests or routine requests | Fit-note requests, routine admin, result questions and similar non-urgent tasks. | Urgent clinical deterioration. |
| Reviews for long-term conditions, medication or contraception | Routine reviews and medication/contraception-related requests. | Emergency medicine shortage or urgent side effects needing same-day advice. |
| Pharmacy/self-help prompts | Where the portal suggests pharmacy or self-help, consider that route first. | Repeated submissions for the same urgent issue instead of phoning. |
Repeat and acute prescriptions: 4 working days and pharmacy chase rule
The official prescription page says the practice aims for prescription requests to be with the chosen pharmacy within 4 working days. It also says same-day turnaround cannot be guaranteed if you have run out.
Online prescription form
Use the practice prescription page. Copy medicine details exactly from the prescription slip, for example medicine name and strength.
Patient Access
Use Patient Access if you are already signed up. The practice notes it is not currently accepting new registrations for this service due to a future service change.
Acute / special requests
Acute or special requests need clinical review and may not arrive at the same time as regular repeat prescriptions.
4 working days
After 4 days, check your chosen pharmacy first. If they do not have the prescription, phone the practice.
| Prescription issue | Official / practical detail | Best action |
|---|---|---|
| Routine repeat request | Target is pharmacy within 4 working days. | Order before your final few doses. |
| Same-day need because you ran out | Practice cannot guarantee same-day turnaround. | Speak to your pharmacy about emergency supply. |
| Acute or special medication request | Requires clinical review and may be delayed. | Explain why it is needed and how urgent it is. |
| Holiday / early supply | Early request may be rejected if no explanation is given. | Write holiday/away dates in the special medication section. |
| No confirmation received | Practice says it does not contact patients just to confirm issue. | Check with pharmacy after 4 working days. |
| Prescription charge | Scottish prescription forms dispensed in Scotland are free of charge. | Ask pharmacy if your situation involves cross-border or private prescription rules. |
Test results: wait around 7 days unless told otherwise
The official results page says patients are usually expected to wait 7 days for practice-arranged results unless told otherwise. Hospital/clinic-arranged tests should be chased through the hospital or clinic that requested them.
| Result issue | Official rule | Patient action |
|---|---|---|
| Practice-arranged test | Usually wait 7 days unless told otherwise. | Call only after enough time has elapsed. |
| Hospital/clinic-arranged test | Practice says it cannot action tests requested by clinicians outside the practice. | Contact the hospital/clinic/consultant team for the result and advice. |
| Confidentiality | Results are released only to the patient unless permission is given or the patient cannot understand them. | Arrange permission before a carer/family member calls. |
| Specimens | Samples must be in the correct container and marked with name, date of birth, date and reason. | Ask reception for the correct container before bringing a sample. |
| Care Navigator role | Care Navigation staff are not qualified to comment on results. | Book follow-up with a clinician if you need interpretation or next steps. |
Sick notes / fit notes: self-certify first 7 days
The practice asks sick notes to be requested through eConsult first where possible and says urgent or emergency appointments should not be used for fit-note requests.
| Situation | What to do | Important detail |
|---|---|---|
| Off work 7 days or fewer | Self-certify using employer/SC2 route. | Count all calendar days, including weekends and public holidays. |
| More than 7 days | Request fit note through eConsult first. | Give exact dates and work limitation details. |
| Hospital admission | Hospital can issue a note for time in hospital. | After discharge, GP may issue based on discharge letter. |
| Private certificate / extra letter | May require a charge. | Ask Care Navigation team before requesting. |
| Urgent appointment only for fit note | Not appropriate. | Use eConsult/admin route unless new urgent illness is present. |
Home visits: phone before 10:30am if truly needed
The home-visit page says home visits are medically assessed and are for patients where a visit is clinically appropriate, not for convenience, lack of transport or social reasons.
| Home visit point | Official / practical detail | Action |
|---|---|---|
| Request timing | Call before 10:30am for urgent same-day visit requests. | Phone early and provide a current landline/mobile number. |
| Appropriate examples | Terminally ill, truly bedbound, or patient would come to serious harm if moved. | Explain exactly why travel is unsafe. |
| Not appropriate | No transport/money, mobile child/young person, convenience, social reasons, feeling well but wanting check-up. | Use surgery appointment, pharmacy, NHS 24 or transport support instead. |
| Who decides? | Triage nurse or doctor medically assesses the request. | Expect a call before a visit is agreed. |
| Emergency admission | Ambulance/hospital route may be organised without first seeing the patient if appropriate. | Use 999 where emergency signs are present. |
Register with Peterculter Medical Practice
The official registration page says new patients should complete the GP registration pack. Acceptance is at the doctor’s discretion and the practice asks for proof of address.
The practice boundary extends from Peterculter to Cults west of School Road and Quarry Road, to Park and Drumoak, Wester Ord and parts of Durris. Ask if unclear.
The page lists registration packs for patients aged 16 or older and under-16 patients.
The practice asks for proof of address, such as a recent utility bill or bank statement.
The website includes an upload route for registration forms and documents.
The practice aims to register patients within 10 working days of receiving fully completed forms.
The practice recommends having enough regular medication for a month before changing practice, because records may take several weeks to arrive.
Clinics and services: book the right route
The official clinics page lists chronic disease management and several specific clinic/services. Some services may be on hold, so the practice asks patients to contact the Care Navigation team for current availability.
| Clinic / service | Official detail | Patient action |
|---|---|---|
| Long-term conditions | Asthma, COPD, coronary heart disease, hypertension, diabetes and warfarin monitoring are listed. | Use review route and bring readings/medication list. |
| Maternity | Doctors provide antenatal and postnatal care shared with community midwife; appointments via Care Navigation team. | Bring maternity notes and ask about midwife clinic route. |
| Contraception | Routine advice, IUCD insertion and contraceptive implants available; pre-assessment/counselling required before insertion. | Ask Care Navigation team for current process. |
| Baby clinic | Tuesday 14:00–16:00 with health visiting team for well babies. | Bring red book and only attend if appropriate for well-baby support. |
| Child immunisations | Offered according to recommended schedule; health visitors carry out at practice. | Follow appointment/invitation route. |
| Cervical screening | Age 25–49 every 3 years; age 50–64 every 5 years; book with practice nurses. | Call Care Navigation team when invited. |
| Women’s health symptoms | Menstrual disorder, vaginal discharge and breast problems should be raised through eConsult. | Use eConsult and describe symptoms clearly. |
| Minor surgery / cryocautery | Referral after clinician consultation for suitable skin lesions/cysts/ingrown toenails or selected warts. | Book clinical assessment first. |
| Practice pharmacist | Pharmacists Valerie and Natala may contact patients to advise on medication. | Use pharmacist route for medication review/query where offered. |
Access, interpreter and visit planning
The practice can arrange an interpreter if required, typically by telephone. Ask the Care Navigator when making your appointment because interpreters usually need to be booked in advance.
Interpreter
Ask the Care Navigator to arrange an interpreter when booking. If someone else calls for you, remind them to ask for interpreter support.
One issue / one patient
The practice asks one appointment per patient and one eConsult per person, per issue.
Complex issue
If your problem is complex, tell the Care Navigator so a suitable appointment length can be arranged.
Keep details current
Tell the practice if address, telephone or mobile number changes so callbacks, results and letters reach you.
Hello, I have an appointment or request at Peterculter Medical Practice. I need help with [interpreter / hearing support / mobility support / carer support / longer appointment / communication need]. Can this be added before I attend or before the clinician contacts me?
Clinical team and who may help
The official staff pages list clinical team, nursing, allied health professionals, administration and practice pharmacist sections. The exact person you see depends on the problem, urgency and availability.
| Team / route | Best for | Patient tip |
|---|---|---|
| GP / clinician | Diagnosis, complex symptoms, referrals, medication decisions and long-term care planning. | Use eConsult or phone based on urgency. |
| Nursing team | Screening, chronic disease reviews, baby/child clinics, immunisations, smears and treatment-room tasks. | Ask Care Navigation team for the correct nurse appointment. |
| Practice pharmacist | Medication advice, safer medicine use, care-home/housebound medication support and prescription queries. | Be ready with medicine name, dose, pharmacy and side effects. |
| Care Navigation team | Routing requests, arranging interpreter, booking/cancelling, explaining next steps. | Give enough detail; they are helping direct you, not making a diagnosis. |
| Community services | Health visiting, midwife, community nurse and other attached staff. | Ask which team owns your appointment or result. |
Quality, complaints and Scotland-only rating note
Do not look for an England-style CQC rating for this Scottish GP practice. CQC regulates England. For NHS Scotland care concerns, use the practice’s complaints process, local NHS board feedback route, NHS Inform advice and PASS support.
| Quality question | Correct answer | Patient action |
|---|---|---|
| Is there a CQC rating? | Not in the same way as England. CQC is the England health/social-care regulator. | Do not add a fake CQC rating to this article. |
| How do I raise a concern? | Start with the practice complaints/feedback process where appropriate. | Keep dates, names, what happened and what outcome you want. |
| Need independent complaint advice? | NHS Inform says PASS offers free and confidential advice/support for NHS Scotland users. | Use PASS if you need help making a complaint. |
| Already unhappy after speaking to practice? | NHS Scotland guidance points to local NHS health board feedback/complaints routes. | Use NHS Inform guidance to escalate correctly. |
Map, directions and Peterculter visit checklist
Address: Peterculter Medical Practice, Coronation Road, Peterculter, Aberdeen, AB14 0RP. Use this map for travel planning only and confirm your appointment/route before travelling.
Before travelling
Check whether your need is GP, nurse, pharmacist, midwife, health visitor, baby clinic, cervical screening, home visit, test result, prescription or admin. Bring medication list, forms, letters, samples in correct container, and appointment message.
If someone else is driving
Send the full address: Peterculter Medical Practice, Coronation Road, Peterculter, Aberdeen, AB14 0RP. Phone: 01224 733535.
If bringing a sample
Use the correct container from the front desk and mark it with name, date of birth, date and reason for the specimen.
If you need interpreter/access support
Ask before the appointment. Interpreters usually need to be booked in advance.
When Peterculter Medical Practice is closed
When the GP practice and local pharmacy are closed, use NHS 24 / 111 for urgent non-life-threatening healthcare advice. Use 999 for emergencies.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, unconsciousness, heavy bleeding, anaphylaxis, serious injury. |
| Urgent but not life-threatening | Call 111 | Too unwell to wait, urgent advice, out-of-hours GP route, uncertain next step. |
| Minor ailment / medicine advice | Community pharmacy / NHS Pharmacy First Scotland. | Common conditions, medicine advice, emergency supply discussion. |
| Minor injury | Minor Injuries Unit if suitable. | Sprains, burns, simple fractures and minor injuries. |
| Routine admin | eConsult or wait for opening. | Letters, fit notes, prescription requests, routine results, non-urgent follow-up. |
Official action links used
Use these after reading the practical route above. This guide explains what each official link is for so patients do not use eConsult, phone, pharmacy, NHS 24 or 999 incorrectly.
Official Peterculter Medical Practice website · Official contact page · Official phone numbers · Opening hours · Appointments · Making contact with clinical team · eConsult portal · Prescription requests · Test results · Sick/Fit notes · Home visits · New patient registration · Clinics · Our team · Practice pharmacist · NHS 24 GP profile · NHS Scotland feedback and complaints