Coldside Medical Practice: appointments, opening hours, prescriptions, doctors and NHS 24 help
Coldside Medical Practice is an NHS Scotland GP practice at 129 Strathmartine Road, Dundee, DD3 8DB. This practical guide explains the phone number, opening hours, appointment routes, home visits, repeat prescriptions, Patient Services login, doctors, pharmacy help, fit notes, test-result questions, access, parking, NHS 24 out-of-hours help and what to do if the practice is closed.
Use this number for: appointment help, urgent same-day questions, home visit requests, prescription problems, Patient Services access, registration questions, test-result questions, access needs, interpreter requests, chaperone questions or if you are not sure whether GP, pharmacy, NHS 24 or 999 is right.
Coldside Medical Practice
129 Strathmartine Road
Strathmartine Road
Dundee
DD3 8DB
Use the full Strathmartine Road address for taxis, Google Maps, appointment letters, prescription planning and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Coldside Medical Practice
People searching for Coldside Medical Practice usually want a task completed, not just the practice name. Common searches include “Coldside Medical Practice appointments”, “phone number”, “opening hours”, “repeat prescriptions”, “Patient Services login”, “practice code T11166”, “home visits”, “doctors”, “Dundee GP”, “Strathmartine Road”, “fit note”, “test results”, “chemist collection”, “NHS 24 out of hours”, “NHS Tayside” and “registration”. This guide explains the intent behind each search and gives a practical next step.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Coldside Medical Practice appointments | How to book, cancel, arrive on time, request a preferred clinician, or use NHS 24 when closed. | Use appointments section |
| Opening hours | Whether the practice is open today and why official pages may show slightly different times. | Use hours section |
| Repeat prescriptions | How to order, when to order, why phone/email requests are not accepted, and how chemist collection works. | Use prescriptions section |
| Patient Services login | Online prescription access, registration, practice code T11166, and safe login habits. | Use login section |
| Home visits | Who should request a home visit, when to call, and why the practice phones first. | Use home visit section |
| Coldside doctors | Current GP team names and when continuity matters. | Use doctors section |
| Pharmacy / chemist | Minor ailment advice, nominated chemist collection and prescription collection timing. | Use pharmacy section |
| CQC rating | Important clarification: CQC is for England, not Scottish GP practices. | Use quality note |
Unique patient decision hub: choose the right route in 60 seconds
This section is designed as a reusable patient tool. Start with your situation, then follow the safest route before calling, ordering medicine or travelling to Strathmartine Road.
I need help today
If symptoms are severe, call 999. If urgent but not life-threatening and the practice is closed, call NHS 24 on 111. During practice hours, phone the surgery and explain if symptoms are getting worse.
I have a routine problem
Phone reception and explain the main problem. The practice may offer a phone or face-to-face consultation depending on clinical need and availability.
I need a home visit
Only request a home visit if you are housebound or cannot safely attend. The practice says it is helpful to phone before 10:00am.
I need repeat medicine
Use the GP online system or paper form. Do not request repeats by phone or email. Allow at least 3 full working days, and up to 5 working days.
I have a minor illness
For coughs, colds, sore throat, earache, allergies, constipation, diarrhoea and many minor ailments, ask a community pharmacist first.
I need a fit note or admin help
Use a routine request route and give clear dates. Do not use emergency services for routine paperwork.
Coldside Medical Practice opening hours
The official Coldside contact page lists Monday to Friday opening from 8:00am to 6:00pm, with Saturday and Sunday closed. The NHS 24 GP service finder lists normal opening times with Tuesday 07:30–18:45 and Wednesday 07:30–19:00. Because official sources can show different live service information, check the practice website, NHS 24 service finder or phone line before travelling.
| Day | Practice contact page | NHS 24 service finder | Patient tip |
|---|---|---|---|
| Monday | 8:00am to 6:00pm | 08:00 to 18:00 | Call early if you need same-day help. |
| Tuesday | 8:00am to 6:00pm | 07:30 to 18:45 | Check before assuming early or late access. |
| Wednesday | 8:00am to 6:00pm | 07:30 to 19:00 | Check current appointment availability before travelling. |
| Thursday | 8:00am to 6:00pm | 08:00 to 18:00 | Order prescriptions early if needed before the weekend. |
| Friday | 8:00am to 6:00pm | 08:00 to 18:00 | Do not leave urgent admin or prescription questions until late afternoon. |
| Saturday | Closed | Closed | Call NHS 24 on 111 for urgent non-emergency help. |
| Sunday | Closed | Closed | Call 999 for emergencies, 111 for urgent advice, pharmacy for minor illness where open. |
How to book, change or cancel a Coldside Medical Practice appointment
The official appointments page explains that the practice may offer phone or face-to-face consultations. It also asks patients to cancel or change appointments as soon as possible so another patient can use the slot. If you are late, you may be asked to rebook, and the page explains a late-arrival policy around the 10-minute point.
Use 999 for loss of consciousness, heart attack, stroke signs, chest pain, breathing difficulty, severe bleeding, severe allergic reaction, major trauma or a life-threatening emergency.
Call 01382 880900. Explain whether you need help today, a routine appointment, a preferred clinician, a phone consultation, or a face-to-face appointment.
Say what is wrong, when it started, whether it is getting worse, what you have tried, current medicines and what outcome you need.
Tell the practice if you need an interpreter, chaperone, wheelchair support, hearing support, carer involvement or another communication adjustment.
The practice says patients who arrive more than 10 minutes late may be asked to rebook, depending on the clinician’s discretion.
Cancel online using the practice form or by phoning during opening hours so another patient can use the appointment.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Coldside Medical Practice. I need help because [one clear sentence]. I would prefer [phone / face-to-face] if possible. I need [same-day advice / routine appointment / prescription help / home visit advice]. What is the safest next step?
Before you phone or attend: practical checklist
A clear request saves time and helps reception direct you to the correct clinician. The practice team page explains that admin staff may ask a small amount of personal medical information so your call can be dealt with by the correct clinician.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacist / prescription / test / referral].
Home visits: when to request one and when to call
The official appointments page says if you are housebound and need an appointment, the practice will do a home visit. It also says the practice will phone first to understand what you need, and that it is helpful to phone before 10:00am. A home visit is not usually the right route for transport difficulty alone.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound and unwell | Phone the practice before 10:00am where possible | The practice may phone first to understand the need. |
| Too ill to attend safely | Ask for clinical triage | Explain why the patient cannot safely travel to the surgery. |
| Transport difficulty only | Usually arrange transport or attend surgery | This is not normally enough for a GP home visit. |
| Life-threatening symptoms | Call 999 | Do not wait for a GP home visit. |
Patient Services login, GP online system and practice code T11166
The official prescription page says online repeat requests can be managed through the GP online system, and it gives the practice code as T11166. It also says registration requests go directly to practice staff, who complete the form and email the patient with what to do next, with a response within 2 working days.
Patient Services
Use Patient Services for repeat medication where enabled. Your account should show repeat medicines and dosage so you can choose what you need.
Practice code T11166
The practice lists code T11166. Use official practice instructions when registering or linking your account.
Online registration response
The practice says online service registration requests receive a response within 2 working days.
Login safety
Do not share passwords, verification details or full medical information with unofficial callers, messages or websites.
Coldside Medical Practice doctors and clinical team
The official doctors page says GPs provide overarching responsibility for patient care and handle most serious, acute and complex issues. Doctor availability can change because of leave, urgent work, training and rota changes, so check the official team page before relying on a specific GP day or clinician.
| Team listing | Names shown on official page | Patient note |
|---|---|---|
| Coldside partners | Dr Andrew Taylor, Dr Angus Oswald, Dr Bala Pillai, Dr Tahmina Ansar | Ask for continuity if your issue is complex, but urgent issues may go to the fastest safe clinician. |
| Salaried GPs | Dr Amy Stewart, Dr Joanna Boileau, Dr Akhil Jayakumar, Dr Fadahunsi Fajuyitan, Dr Olumide Ademosu | Check the official page for current details before relying on a list copied elsewhere. |
| Practice management | Practice Manager Debbie Phillips; Assistant Practice Manager Kim Clark | Practice management supports systems, staffing, safety, premises, equipment and patient services. |
| Admin team | Reception and administration staff | They may ask brief medical questions to route your call to the correct clinician. |
Coldside Medical Practice repeat prescriptions
The official prescriptions page is clear: no prescription queries are taken before 10am, repeat prescription requests are not taken over the phone or by email, and processing needs a minimum of 3 full working days, with up to 5 working days during busy periods. It also says repeat prescriptions can be collected from the practice after 3:00pm, and chemist collection usually means collection from pharmacy 5 to 7 working days after ordering.
GP online system
Use Patient Services where enabled. The account shows repeat medicines and dosage so you can select what you need.
Paper request
Bring the paper form to the surgery during opening hours if you cannot use online services.
No phone or email repeats
The practice says it does not take repeat prescription requests over the phone or by email.
Chemist collection
Arrange collection directly with your chosen chemist. The chemist sends consent to the practice so prescriptions can be collected by pharmacy.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine not showing online | It may not be on repeat, may be due for review, recently changed, or hospital paperwork may not yet be reviewed. | Use the correct prescription query route and give medicine name, dose and reason. |
| Pharmacy says nothing is ready | The practice may still be processing it, the chemist may not have collected it, or pharmacy stock may be an issue. | Allow 3 to 5 working days, then check with the chemist directly if using pharmacy collection. |
| Hospital changed medication | The official page says hospital discharge prescriptions may take up to 3 working days, and outpatient clinic prescriptions up to 5 working days, once paperwork is received. | Hospital should provide urgent medication on release if needed urgently. |
| Fear of flying medication | The official page says the practice does not prescribe sedating drugs for phobias or fear of flying. | Do not submit routine requests expecting sedating travel medication. |
| Nearly out of essential medicine | This may become urgent if the medicine cannot be safely stopped. | Speak to your chemist or NHS 24 if the practice is closed and the issue cannot wait. |
Pharmacy help, nominated chemist and NHS Pharmacy First Scotland
The official prescription page says community pharmacies can help with many minor ailments and can provide free advice and a prescription if required. Pharmacy may be the right first step for common problems such as cough, earache, constipation, diarrhoea, cystitis in women, cold sores, allergies, headlice and other minor ailments.
| Need | Best route | Why it helps |
|---|---|---|
| Nominated chemist | Complete the chemist’s consent form so the pharmacy can collect repeat prescriptions. | It helps you avoid collecting a prescription from the surgery and then taking it to a chemist. |
| Minor illness | Ask a community pharmacist first where suitable. | Many common problems do not need a GP appointment. |
| Medicine advice | Ask a pharmacist about side effects, missed doses, interactions and over-the-counter options. | Pharmacists are medicine experts and often easier to access. |
| Emergency supply | Ask a pharmacist or call NHS 24 on 111 if the practice is closed. | Useful if you have run out of important medicine. |
Test results, blood tests and hospital results
For test results, first ask who ordered the test. GP-ordered tests and hospital-ordered tests can follow different routes. If a hospital consultant ordered the test, the hospital clinic is often the correct team to chase. If Coldside Medical Practice ordered it, ask how and when you will be contacted.
GP tests and hospital tests usually have different follow-up teams.
Different tests take different times. Ask before leaving the appointment or hospital clinic.
If the hospital ordered the test, the hospital clinic may need to explain the result.
If symptoms worsen while waiting, contact the GP, call NHS 24 on 111, or call 999 depending on severity.
Sick notes, fit notes and work letters
Patients often search for a fit note when work asks for evidence of illness. You may not need a GP fit note for the first part of sickness because self-certification may apply. If your absence continues, use a routine practice route and give clear dates.
Check self-certification first
Your employer may not need a GP note for the first few days of sickness. Ask what evidence is required.
Give clear dates
Say when illness started, whether you are still off work, and whether you have already spoken to a clinician.
Use routine route
If the request is paperwork only, do not use emergency services or urgent care unless you also have urgent symptoms.
Hospital care may need hospital paperwork
If a hospital treated you, ask the hospital team whether they should issue paperwork or a discharge note.
Register with Coldside Medical Practice as a patient
NHS 24’s service finder warns that even if a GP practice appears from a postcode search, your address may not be served by that practice and you may not be able to register. Check directly with the practice before assuming you are inside the registration area.
Ask the practice whether your postcode is inside the area they serve.
Have your name, date of birth, address, phone number, previous GP, medicines, allergies and NHS/CHI number if known.
If you take regular medicine, plan before changing GP so you do not run out while records move.
Interpreter, mobility, hearing, carer or communication needs should be explained early.
Services and support patients often need
The official welcome page says Coldside Medical Practice provides comprehensive NHS primary care services and aims to offer a high-quality, caring and personal healthcare service with a multi-professional integrated primary healthcare team. Exact services can change by staffing, appointment type, clinical need and NHS Tayside pathways.
Accessibility, parking, interpreters, chaperones and visiting the surgery
The official contact page lists Braille translation service, disabled parking, disabled WC, induction loop, signing service, step-free access and wheelchair access. It also says BSL users can contact through the online British Sign Language interpreting video relay service, and patients should tell the practice at booking if they need an interpreter.
Accessible facilities
The practice lists step-free access, wheelchair access, disabled WC, disabled parking and induction loop. Ask ahead if access is essential.
BSL and interpreter support
BSL users can use contactSCOTLAND BSL, and the practice asks patients to tell them when booking if an interpreter is needed.
Chaperone support
The practice says patients can request a chaperone when making an appointment, on arrival, or during a consultation.
Parking and travel
The contact page lists car parking, cycle parking and disabled parking. Allow extra time if arriving at busy clinic times.
Hello, I have an appointment or request with Coldside Medical Practice. I need help with [wheelchair access / hearing loop / interpreter / BSL / carer involvement / chaperone / extra time]. Can this be added to my request before I attend?
Quality rating note: why there is no CQC rating for Coldside Medical Practice
Some users search “Coldside Medical Practice CQC rating,” but CQC regulates health and social care services in England. Coldside Medical Practice is in Dundee, Scotland, so an English CQC rating is not the right source. For live Scottish GP details, use the official practice website, NHS 24 service finder, NHS inform and NHS Tayside routes.
Complaints, concerns and formal feedback
If something has gone wrong, write a simple timeline before contacting the practice. Include what happened, when it happened, who was involved if known, what harm or concern exists, and what outcome you want. This makes it easier for the practice to investigate and respond.
Include dates, times, staff role if known, what happened, what harm or worry exists, and what outcome you want.
Many concerns can be resolved directly if the practice has clear details.
The practice may need permission before discussing another patient’s record or care.
If you are unsure how to complain about NHS care in Scotland, use NHS inform’s complaints guidance.
Coldside Medical Practice map and directions
Address: Coldside Medical Practice, 129 Strathmartine Road, Dundee, DD3 8DB. Use the map for planning only. Confirm your appointment time, opening hours and access needs before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, access needs and whether you need medication, samples, letters or forms.
If you are late
Call reception as soon as possible. The practice late-arrival policy says patients more than 10 minutes late may be asked to rebook.
If you need photos
Use Google Maps street-level images where available, but rely on the official address rather than old third-party photos.
If someone else is driving
Send them the full address and postcode: 129 Strathmartine Road, Dundee, DD3 8DB.
What to do when Coldside Medical Practice is closed
The official contact page says the 111 service provides urgent care triage if you think you need A&E but it is not life-threatening, and advice when your GP, pharmacy or dental practice is closed. Call 999 for serious or life-threatening emergencies.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse, serious allergic reaction, not responding. |
| Urgent but not life-threatening | Call NHS 24 on 111 | You need medical help and cannot wait until the practice reopens. |
| Minor illness or medicine advice | Community pharmacy | Coughs, colds, sore throat, earache, cystitis in women, constipation, diarrhoea and medicine questions. |
| Mental health crisis | NHS 24 on 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
| Non-urgent request | Wait for opening hours | Routine admin, planned reviews, non-urgent forms and non-urgent prescription questions. |
Official source check and reference notes
Official sources checked before writing: Coldside Medical Practice official website, official contact page, official appointments page, official prescriptions page, official doctors page, official practice team page, NHS 24 GP service finder, NHS inform, NHS Pharmacy First Scotland, contactSCOTLAND BSL and NHS complaints guidance for Scotland.
Official links: official practice website · official contact page · official appointments page · official prescriptions page · official doctors page · official NHS 24 GP listing · NHS inform · NHS Pharmacy First Scotland · NHS Scotland complaints guidance
Why this page is built this way: real users search phone, opening hours, appointments, home visits, doctors, Patient Services login, repeat prescriptions, chemist collection, practice code, test results, fit notes, pharmacy help, CQC, registration and NHS 24. This guide answers those intents in one place while still sending users to official sources for final confirmation.