Tong Medical Practice: appointments, hours, prescriptions, registration and patient help
Tong Medical Practice is an NHS GP surgery in Bradford at 2 Procter Street / 2 Proctor Street, BD4 9QA. This guide explains the practical patient routes: when to phone, how appointments work, what online tools may appear, how repeat prescriptions work, how to register, how to get results, what to do when closed, and how to read the current CQC rating.
Use this number for: appointment booking, urgent same-day help, nurse or healthcare assistant appointments, advanced practitioner appointments, appointment cancellation, out-of-hours transfer, prescription access problems, test-result questions after enough time has passed, registration support and access needs.
Tong Medical Practice
2 Procter Street
Bradford
West Yorkshire
BD4 9QA
Street spelling note: the official practice/CQC pages use Procter Street, while the NHS profile displays Proctor Street. Use the postcode BD4 9QA and surgery name in maps.
Open directionsDecision hub: phone, GP, nurse, pharmacist, online service, NHS 111 or 999?
Choose the safest route before joining the phone queue or submitting the wrong request.
Call 999 now
Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious allergic reaction, seizure not stopping, overdose, serious injury, acute confusion or someone not responding.
Need a GP appointment
Phone 01274 683331. The appointment page says consultations are by appointment only and appointment requests are not accepted via contact forms or email.
Need nurse or HCA appointment
Phone the surgery. Nurse and HCA appointments can be booked up to four weeks in advance because nurses/HCAs have different skill areas.
Need medicine
Do not phone for routine repeat prescriptions. Use online services or written request. Allow 48 hours and order up to 7 days in advance.
Need results
Wait the expected time given when the test was done. If online access is set up, check online; otherwise phone after sufficient time has passed.
Surgery closed
Use the practice out-of-hours transfer, Local Care Direct where appropriate, NHS 111 after 6:30pm, or 999 for emergencies.
Opening hours and out-of-hours handover
The official contact page lists weekday opening and weekend closure. CQC also describes support between 6pm and 6:30pm and out-of-hours arrangements.
| Day / time | Official listed access | Patient action |
|---|---|---|
| Monday | 8:00am–6:00pm | Phone for appointments; use online services for appropriate non-urgent tasks. |
| Tuesday | 8:00am–6:00pm | Order prescriptions early if needed before the weekend. |
| Wednesday | 8:00am–6:00pm | Watch for staff training notices on the practice homepage. |
| Thursday | 8:00am–6:00pm | Keep phone available after booking or requesting help. |
| Friday | 8:00am–6:00pm | Do not leave prescription or admin requests until late Friday. |
| Saturday/Sunday | Closed | Use NHS 111 for urgent non-emergency help; 999 for emergencies. |
| 6:00pm–6:30pm | CQC notes support is provided locally by Local Care Direct. | Follow practice phone transfer guidance or call the out-of-hours route if directed. |
| Late evening / weekend extended access | CQC notes extended access appointments are provided through Bradford Care Alliance CIC. | Ask reception; the clinician may not be from Tong Medical Practice. |
Appointments: phone-led booking and 10-minute consultation rule
The official appointment page says all consultations are by appointment only, generally scheduled for 10 minutes and subject to availability. It also says appointment requests are not accepted via contact forms or email.
Use 999 for danger signs. Use NHS 111 when urgent but not life-threatening and the surgery is closed or you are unsure.
The practice says appointments can be made by telephone and does not accept appointment requests by contact forms or email.
Reception will ask for a brief reason so they can allocate the correct clinician and help the clinician prepare.
Appointments are generally 10 minutes. If you have multiple issues, say this when booking so the team can advise.
You may be offered an Advanced Practitioner, nurse, healthcare assistant, pharmacist, GP or PCN service depending on the problem.
The practice asks for cancellation as soon as possible, with a minimum 24-hour cancellation time. Three missed appointments can risk removal from the practice list.
Hello, my name is [name]. Date of birth: [date]. I am registered at Tong Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. Is this best for a GP, Advanced Practitioner, nurse, HCA, pharmacist, NHS 111, pharmacy, or 999?
Online tools: useful, but verify the live route before relying on them
The practice homepage and online-services pages reference online access and tools such as PATCHS/SystmOnline-style services. However, the appointment page clearly says appointment requests are made by telephone and not through contact forms or email. Treat online tools as helpful for appropriate non-urgent/admin/prescription tasks, but phone if you need an appointment or the online route is unclear.
| Tool / route | What the official pages suggest | Safe patient use |
|---|---|---|
| Phone | Appointments can be made by phoning 01274 683331. | Best route for appointment booking, urgent same-day issues and unclear online access. |
| SystmOnline / online services | Online services can help book/check/cancel appointments, order repeats and view parts of the health record where enabled. | Ask reception for login details and password if not already registered. |
| PATCHS / online contact blocks | The homepage mentions online contact for medical issues or prescription requests, with weekday availability shown on the site. | Use only if the live official link is active and suitable; do not use for emergencies. |
| NHS App | Can help with repeat prescriptions, health record access and NHS messages where enabled. | Good for patients who prefer phone-based NHS tasks. |
| Email/contact forms | Appointment page says appointment requests are not accepted by contact forms or email. | Do not rely on email/contact form for appointment booking or urgent help. |
Repeat prescriptions: no phone requests and 48-hour turnaround
The prescription page is very clear: repeat prescription requests are not taken over the telephone. Patients can order online if registered, post requests, or use the correct written route.
No telephone ordering
The official page says the practice does not take prescription requests over the telephone.
48-hour turnaround
Allow 48 hours for prescriptions. Weekends, bank holidays, reviews and pharmacy stock can add delay.
Order up to 7 days early
The prescription page says patients can order medication 7 days in advance.
Medication reviews
Repeat medicines need review at least once a year by a doctor, nurse practitioner, practice nurse or pharmacist team.
| Prescription issue | Official rule | Best action |
|---|---|---|
| Routine repeat medicine | No telephone prescription requests. | Use online services or written/postal route. |
| Processing time | 48-hour turnaround. | Order before you are down to the last few doses. |
| Pharmacy ordering | Pharmacies can no longer order medication on your behalf; requests must come directly to the surgery by post or online. | Make sure you submit the request yourself. |
| Medication review due | Notification should appear on repeat slip; most medications can be reviewed by in-house pharmacist team. | Book the review early to avoid delay to future prescriptions. |
| Private prescriptions | Practice says it is no longer able to issue private prescriptions for NHS patients. | Ask reception/clinician for correct NHS route. |
| Controlled or unusual use concern | Practice says it has the right to retain prescriptions if it feels they are not to be used for the right purpose. | Use medicines exactly as prescribed and speak to pharmacist/clinician if unsure. |
Test results: wait the expected time and protect confidentiality
The test-results page says patients should be told how long results are expected to take and should only call after enough time has passed. Reception staff are not qualified to comment on results.
| Result task | Official / practical rule | Patient action |
|---|---|---|
| After a test | You should be told how long to wait for results. | Write down the expected date before leaving the appointment. |
| Need result explanation | Reception cannot comment clinically on results. | Book follow-up with a clinician if advice or treatment decision is needed. |
| Online access | Patients with online access may view test results online. | Ask reception for online access/password if not already set up. |
| SMS result service | Text message result service may be used if consent form is completed. | Keep mobile number updated. |
| Phone result route | SMS result page says patients can phone after 10am Monday to Friday if not using text option. | Do not call first thing unless urgent. |
| Confidentiality | Results are only given to the patient unless prior permission exists or the patient cannot understand them. | Arrange permission before a carer/family member calls. |
| Multiple blood results | One blood test may produce several results over several days; more than one text may be sent. | Read every message carefully because one may need action and another may not. |
Fit notes and sickness certificates
The fit-note page follows the standard NHS rule: if you are sick for more than seven days, your employer can ask for medical evidence to support Statutory Sick Pay.
| Situation | What to do | Important detail |
|---|---|---|
| Off work 7 days or fewer | Usually self-certify with employer. | Calendar days include weekends and bank holidays. |
| Off work more than 7 days | Employer can ask for medical evidence / fit note. | Give exact dates and whether you have already spoken to a clinician. |
| Hospital treatment | Ask hospital team if they are managing the condition. | Hospital may need to issue the note for recovery after treatment. |
| Private sick note | Private sick notes may be chargeable. | Ask reception before requesting non-NHS paperwork. |
Register with Tong Medical Practice
NHS currently shows the surgery as accepting new patients. The practice registration page says patients can register at the surgery and should bring proof of name and address. It also points to NHS online registration for B83015.
The practice lists BD4 areas including Bierley, East Bowling, East Bierley, Laisterdyke, Tong, Tong Street, Holme Wood, Dudley Hill, Tyersal, Swain Green, Cutler Heights and Tong Village.
The practice also lists some of West Bowling in BD5 and some of Birkenshaw and Drighlington in BD11.
The practice asks for proof of name and address, such as passport or birth certificate plus household bill or council tax bill.
The practice page points to online registration using the B83015 NHS registration route.
Before switching GP, take photos of medicine boxes and repeat slips, and do not leave registration until the last few doses.
Temporary registration and out-of-area issues
The temporary registration page says you can receive emergency treatment if you are ill while away from home or not registered with a doctor, but the practice does not have to accept every temporary registration request.
| Situation | Practice guidance | Patient action |
|---|---|---|
| Ill while away from home | Emergency treatment may be available. | Contact the practice to ask about temporary registration. |
| Temporary patient | Can be registered for up to 3 months. | After 3 months you must re-register temporarily or permanently. |
| Already registered locally | You cannot register temporarily at a practice in the same town/area where you are already registered. | Use your own GP or NHS 111 if urgent. |
| Out-of-area patient | Practice has reviewed its boundary and may not continue to provide services if outside its radius. | Register with a GP closer to home if asked. |
| Home visits out of area | Out-of-area registration may not include home visits or out-of-hours care. | NHS 111 may direct you to a local service. |
Services, clinics and who may help
Tong Medical Practice has GP, Advanced Practitioner, nursing, HCA, pharmacist and PCN-linked services. Some community services may be based at the practice, but appointments for those services may need to be made directly with the community service, not through the practice.
| Need | Likely route | Useful patient note |
|---|---|---|
| Minor illness / suitable acute issue | Advanced Practitioner may be appropriate. | They can prescribe medication and/or refer for further investigation where suitable. |
| Smears, checks, injections, chronic reviews | Practice nurse or HCA. | Phone because nurse/HCA online booking is limited by skill area. |
| Medicine review | Practice pharmacist team first where suitable. | If the pharmacist cannot issue/review, you may be given clinician or nurse appointment. |
| ECG / rhythm concern investigation | Practice service route if requested by clinician. | Use emergency route for chest pain or severe symptoms. |
| Community service based at surgery | Contact that service directly. | The practice may not have access to community-service appointments. |
| Private letter or non-NHS form | Reception / non-NHS service route. | Some services are chargeable; “to whom it may concern” letter is listed as £20 payable in advance. |
Parking, disabled access and arrival planning
The practice service page lists on-site parking and fully disabled access including toilet facilities. CQC describes the surgery as a purpose-built health centre, accessible, with nearby public transport routes and its own car park.
On-site parking
The practice page lists on-site parking. Allow extra time around Bradford BD4 traffic and nearby services.
Disabled access
The practice lists fully disabled access including toilet facilities. Phone ahead if access is essential.
Nearby pharmacy
CQC says the purpose-built health centre shares the site with another GP surgery and an independent pharmacy.
Public transport
CQC says the surgery is in an accessible location with nearby public transport routes.
Hello, I have an appointment or request at Tong Medical Practice. I need help with [wheelchair access / disabled toilet / parking / interpreter / carer support / hearing or communication need]. Can this be noted before I attend?
Doctors, nurses, pharmacist and wider support team
CQC describes Tong Medical Practice as having salaried GPs, long-term locum GPs, an advanced nurse practitioner, lead nurse, practice nurses, healthcare assistants and a practice pharmacist, supported by PCN staff such as pharmacists, paramedic, first contact physiotherapist, care coordinator, mental health practitioner and social prescriber.
| Team / route | Best for | Patient tip |
|---|---|---|
| GPs | Diagnosis, complex symptoms, referrals and ongoing GP-led care. | Your preferred GP may not always be working or available. |
| Advanced Practitioner | Many ailments, prescribing and referral where appropriate. | Ask reception whether this is a better/faster route than GP. |
| Practice Nurse / HCA | Nursing clinics, checks, reviews, injections and healthcare assistant work. | Book by phone; nurses/HCAs have different skill areas. |
| Practice pharmacist | Medication reviews, prescription queries and safe medicine changes. | Have medicine name, dose, pharmacy and remaining supply ready. |
| First contact physiotherapist | Muscle, joint and movement problems where PCN route is available. | Ask whether FCP is suitable instead of GP. |
| Mental health practitioner / social prescriber | Emotional health, practical social support, isolation, wellbeing and non-medical barriers. | Use urgent crisis routes for immediate danger. |
CQC rating: Good overall, with older Outstanding history
CQC currently lists Tong Medical Practice as Overall Good at 2 Procter Street, Bradford, BD4 9QA. The current profile says the August 2022 inspection rated Safe, Effective, Caring, Responsive and Well-led as Good. Previous inspections in 2015 and 2019 were Outstanding overall, so older “Outstanding” wording is historical and should not be presented as the current overall rating.
| CQC item | Official detail | How to explain it |
|---|---|---|
| Current overall rating | Good. | Use “CQC currently rates Tong Medical Practice Good overall.” |
| Inspection date | Announced inspection on 17 and 18 August 2022. | Do not describe it as a new 2026 inspection. |
| Report published / updated | Published / updated 28 September 2022. | Use this date for rating freshness. |
| Five key questions | Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good. | All displayed key CQC areas are Good. |
| Older rating history | 2015 and 2019 inspections were Outstanding overall. | Useful historical context, not current headline rating. |
| Patient population | CQC background says about 8,600 patients. | Large enough that phone demand can be heavy. |
Map, directions and visit checklist
Address: Tong Medical Practice, 2 Procter Street, Bradford, West Yorkshire, BD4 9QA. The NHS profile may show “Proctor Street,” so use the practice name and postcode if maps differ.
Before travelling
Check appointment time, clinician type, whether you need GP/nurse/HCA/pharmacist/advanced practitioner, and whether to bring medicine boxes, appointment text, forms, samples, readings or ID.
If someone else is driving
Send the full details: Tong Medical Practice, 2 Procter Street, Bradford, BD4 9QA. Phone: 01274 683331.
If you need access support
Phone ahead for disabled access, toilet access, parking, interpreter, carer or communication support.
If you are late or cannot attend
Call 01274 683331 as early as possible. Missed appointments are taken seriously under the DNA policy.
When Tong Medical Practice is closed
The contact page says if you require a GP appointment out of hours, call the practice number and you will be transferred automatically to the out-of-hours GP service. It also lists Local Care Direct before 6:30pm and NHS 111 after 6:30pm.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening after 6:30pm | NHS 111 online or call 111. | Too unwell to wait, urgent advice, unsure where to go. |
| Out-of-hours GP before 6:30pm route | Practice lists Local Care Direct on 0845 129 4402 or automatic transfer via practice number. | Use the route only where appropriate; 111 remains safer for many patients unsure what care is needed. |
| Medication issue | Pharmacy or NHS 111 if urgent. | Running out, side effects, emergency supply question. |
| Routine admin | Use online services where suitable or wait for opening. | Letters, forms, fit notes, non-urgent appointment questions, routine prescription requests. |
Official action links used
Use these after reading the practical guide above. This section keeps official links as verification/action routes, not as a substitute for the answers.
Official Tong Medical Practice website · Official contact and hours · Appointments · Cancel/reschedule appointments · Online services · Prescriptions · Test results · SMS test result service · Fit notes · New patients · NHS online registration B83015 · Temporary registration · Clinics and services · Meet the team · NHS profile · CQC inspection summary