Emergency first: This is an independent patient guide, not the NHS and not Westbury Road Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, seizure not stopping, severe burns, severe allergic reaction, acute confusion, or if someone is not responding. For urgent medical help that is not life-threatening, use NHS 111 online or call 111.
Forest Gate GP surgery action guide
Westbury Road Medical Practice: phone, appointments, prescriptions, forms and local steps
Westbury Road Medical Practice is an NHS GP surgery at 32 Westbury Road, Forest Gate, London E7 8BU. This guide is built for action: what to do, when to call, which form to use, what details to prepare, where to travel, and which official link to use only when you are ready to act.
60-second route finder
Danger signsCall 999. Do not wait for AccuRx, callback, reception or email.
Urgent, not 999Use NHS 111 online or call 111, especially when the surgery is closed.
Repeat medicineTwo full working days. No repeat prescription requests by phone.
Same-day GP emergencyPhone at 8am or 2:30pm on the day.
Routine problemUse AccuRx Online Consult; keep your phone available.
Main surgery phone
Use this for: same-day emergency appointment requests, help with online forms, home-visit requests, access needs, interpreter/BSL support, registration questions, prescription problems that cannot be solved online, complaint route and urgent uncertainty.
Address, email and official action routes
Westbury Road Medical Practice
32 Westbury Road
Forest Gate
London
E7 8BU
Email: westbury.road@nhs.net
Phone
020 8472 4123
Email
westbury.road@nhs.net
Core hours
Mon–Fri 8am–6:30pm
CQC
Overall Good
Fast answer: Westbury Road Medical Practice is at 32 Westbury Road, Forest Gate, London E7 8BU. Phone 020 8472 4123. Core opening is Monday to Friday, 8am to 6:30pm. Routine problems that can wait 2–7 days should use AccuRx Online Consult. Same-day emergency GP requests are by phone at 8am or 2:30pm. Repeat prescriptions take 48 hours / two full working days and are not accepted by phone.
What users are actually trying to do
This article is not a directory-style page. Each row below answers a real patient task.
| Search / need | Answer | Do this next |
|---|---|---|
| Phone number | 020 8472 4123. | Call for same-day emergency requests, home visits, access help or urgent uncertainty. |
| Routine appointment | Use AccuRx if the problem can wait 2–7 days. | Submit clear symptoms and keep your phone available. |
| Same-day emergency GP | Call at 8am or 2:30pm on the day. | Say what changed, when it started and why it cannot wait. |
| Repeat prescription | Two full working days; phone requests not accepted. | Use Patient Access, repeat slip, fax, EPS or posted request with SAE. |
| Register | Practice area postcodes: E6, E7, E12, E13, E15. | Use NHS online registration and keep enough medicine while records transfer. |
| Parking | No car park is listed. | Use buses 58/25/86, Upton Park tube, Forest Gate train or allow street-parking time. |
| Interpreter / BSL | Interpreter and British Sign Language support can be arranged. | Tell the practice at least 5 days in advance where possible. |
| CQC | Overall Good. | Use CQC for quality history, not live appointment capacity. |
Care route finder: use the safest door first
Call 999
Use for life-threatening symptoms: loss of consciousness, chest pain, breathing difficulty, stroke signs, severe bleeding, severe burns, severe allergy, not responding or serious injury.
Use NHS 111
Use NHS 111 online or call 111 if urgent but not life-threatening, especially outside practice hours or when unsure which service is right.
Ask pharmacy first
For minor illness or urgent supply of regular medicine, a pharmacist may be the fastest same-day option. The practice may direct suitable cases to a community pharmacist.
Use AccuRx
Best for routine medical/admin requests that can wait. Give clear details and keep your phone reachable.
Call at 8am or 2:30pm
Use this for same-day emergency GP appointment requests. Do not use it for routine certificates or admin.
Enhanced access
Evening/weekend appointments are available through Newham Health Collaborative. SPA number: 0203 839 7513.
April 2026 appointment triage change: what it means
From 1 April 2026, the practice says all enquiries by phone, in person or online go into the online system and are reviewed by medical priority.
| Change | Meaning | Best patient move |
|---|---|---|
| Not only first-come, first-served | Priority is based on clinical need. | Write symptoms clearly. Do not just say “need appointment”. |
| Same service by phone, online or in person | Your route should not decide priority. | Use the method you can safely access. |
| Same working-day care plan | The practice says it will contact patients with a plan. | Keep phone on, check missed calls and texts. |
| Outside-hours requests | Reviewed next working day. | Use 111/999 if it cannot wait. |
| Continuity of care aim | Ongoing conditions may be routed more appropriately. | Mention recent reviews, hospital letters, medication changes or repeat symptoms. |
Best triage wording: “My main problem is ___, it started ___, it is getting worse/better/no change, I have tried ___, I am worried because ___, and I need help by ___ because ___.”
Opening hours, out-of-hours and emergency timing
| When | Official detail | Practical action |
|---|---|---|
| Monday–Friday | 8:00am to 6:30pm. | Use routine AccuRx or phone for same-day emergency requests. |
| Weekend | Core practice closed. | Use booked enhanced access, NHS 111 or 999 if emergency. |
| Out of hours | 6:30pm–8am weekdays, weekends and bank holidays. | Urgent non-emergency: 111. Life-threatening: 999. |
| Out-of-hours service listed by practice | Newham Co-Op: 020 7511 8880. | Use 999 for life-threatening symptoms, not this number. |
| Same-day emergency GP request | Call at 8am or 2:30pm. | Prepare symptoms, start date, risk factors and callback number. |
Appointments: micro step-by-step guide
1
Rule out emergency.
999 for life-threatening symptoms. NHS 111 if urgent but not life-threatening.
999 for life-threatening symptoms. NHS 111 if urgent but not life-threatening.
2
Try pharmacy first for minor illness.
A pharmacist can help with many minor illnesses and urgent regular-medicine supply.
A pharmacist can help with many minor illnesses and urgent regular-medicine supply.
3
Routine issue, 2–7 days.
Use AccuRx. The practice says it will contact you within 2 to 3 working days.
Use AccuRx. The practice says it will contact you within 2 to 3 working days.
4
Same-day emergency GP issue.
Call 020 8472 4123 at 8am or 2:30pm on the day.
Call 020 8472 4123 at 8am or 2:30pm on the day.
5
Online appointment access.
If signed up, use Patient Access for online appointment booking where available.
If signed up, use Patient Access for online appointment booking where available.
6
Cancel quickly.
The practice sends SMS reminders. Text back Cancel if you cannot attend.
The practice sends SMS reminders. Text back Cancel if you cannot attend.
Phone / AccuRx script
Hello, my name is [name]. My date of birth is [date]. I am registered at Westbury Road Medical Practice. My main problem is [one sentence]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I am worried because [reason]. Is this best for AccuRx, same-day GP, pharmacist, nurse, physio, 111 or 999?
AccuRx, Patient Access and NHS App: which one to use?
| Tool | Use for | Important rule |
|---|---|---|
| AccuRx Online Consult | Routine medical or admin requests. | Callback within 2 working days excluding weekends and bank holidays. |
| AccuRx missed call | If clinician cannot reach you. | The practice says you need to submit a new online form. |
| Patient Access | Online appointment booking and repeat prescriptions if registered. | Ask surgery if you need help signing up. |
| NHS App | NHS login, NHS number, some health services. | Use official NHS login only. |
| Phone | Same-day emergency GP requests, home visits, access/interpreter needs. | Do not use phone for repeat prescription requests. |
AccuRx callback tip: submit the form from the phone number you can answer. Keep your phone charged, off silent, and near you for two working days.
Home visits: who can request and when
The practice says home visits are only for patients too ill to come to the surgery.
| Situation | Action | Prepare |
|---|---|---|
| Too ill to attend | Call between 8am and 9am if possible. | Symptoms, start time, address, phone, entry access, carer details. |
| Life-threatening at home | Call 999. | Do not wait for a GP home visit. |
| Transport difficulty only | Discuss, but home visit may not be suitable. | Home visits are clinical-need based, not convenience based. |
| Housebound nursing need | Ask about community/district nurse route. | District nurse number is listed in useful contacts. |
Evening and weekend appointments
Enhanced access is delivered by Newham Health Collaborative on behalf of GP practices.
| Site | Listed time | Booking route |
|---|---|---|
| Westbury Road Medical Practice | Tuesday and Thursday 6:30pm–8pm; Saturday 8am–5pm. | Call SPA 0203 839 7513. Lines listed as open 8am–10pm. |
| Manor Park Practice | Monday, Wednesday and Friday 6:30pm–8pm. | Ask for exact site, clinician type and appointment time. |
| PCN clinic | Contact page mentions Monday and Thursday evenings. | Confirm whether your appointment is at Westbury Road or another local site. |
Local tip: evening appointments can be at a different practice site. Confirm address before travelling, especially if using public transport after work or school.
Repeat prescriptions: every official rule turned into steps
48h
Processing time
Two full working days. Weekends and bank holidays do not count.
No
No phone requests
Repeat prescription requests are not accepted by phone.
EPS
Electronic prescription
Scripts can be sent electronically to your chemist/nominated pharmacy.
11/5
Collection windows
Best collection times listed: 11am–1pm and 5pm–6pm.
| Route | How it works | Micro-step |
|---|---|---|
| Repeat slip | Use the right side of your last prescription. | Tick only needed medicines; write your name and DOB clearly. |
| Fax | Practice says requests can be faxed. | Include medicine name, strength, dose and contact number. |
| Patient Access | Order online if registered. | Check selected medicines before submitting. |
| Stamped addressed envelope | Send request with SAE if you want prescription posted. | Add extra postal time to the 48-hour processing rule. |
| EPS | Prescription goes electronically to pharmacy. | Check your nominated pharmacy is correct. |
| Urgent supply | Use pharmacy or NHS 111 emergency prescription route. | Use this if you will run out before two working days. |
Prescription insider tips: order before travel, weekends, bank holidays, Ramadan/Eid/Christmas periods, hospital-discharge medicine changes, or when a dose has changed. Most prescription delays happen because the medicine name, strength, pharmacy or patient details are unclear.
Test results and blood-test follow-up
| Need | What to do | Prepare |
|---|---|---|
| Book or ask about a test | Phone the practice on 020 8472 4123. | Test type, request date, clinician name if known. |
| Check result arrived | The official page says contact practice in two weeks to check if results have been received. | Have date and location of test ready. |
| Hospital test | Contact the hospital/clinic first. | They requested it and should interpret it. |
| Admin cannot explain result | Reception can pass messages but cannot clinically interpret. | Ask for clinician follow-up if unclear. |
| Symptoms worsen while waiting | Use 111 or 999 depending on severity. | Do not wait for routine results if very unwell. |
Fit notes and sick notes: simple rules
| Situation | Rule | Action |
|---|---|---|
| Sick 7 days or less | Usually self-certification. | Use employer form or SC2 form if employer has no form. |
| Dates include weekends | Sickness dates may include days you do not normally work. | Use exact calendar dates. |
| Sick more than 7 days | Employer normally asks for medical certificate. | Request a fit note through practice route. |
| Practice/hospital already has information | You may not need another GP appointment. | Complete fit-note request at reception for doctor review. |
| No prior medical information | Certificate usually needs appointment first. | Book routine appointment, not emergency slot. |
| Under hospital care | Hospital may issue certificate. | Ask hospital team first. |
| Fit note expired | Doctor needs to review again. | Fit notes can be backdated; do not use emergency appointment only for renewal. |
| May be fit for work | GP can suggest adjustments. | Discuss part-time return, temporary duties or avoiding heavy lifting with employer. |
Register with Westbury Road Medical Practice
1
Check postcode.
The practice area consists of E6, E7, E12, E13 and E15.
The practice area consists of E6, E7, E12, E13 and E15.
2
Use NHS online registration.
Use the official NHS registration link from the practice page.
Use the official NHS registration link from the practice page.
3
Prepare medicine continuity.
Keep enough regular medicine while records transfer.
Keep enough regular medicine while records transfer.
4
Keep details updated.
Notify the practice as soon as possible if your address or phone changes.
Notify the practice as soon as possible if your address or phone changes.
5
Changing address?
The practice says proof of address is needed to change address.
The practice says proof of address is needed to change address.
Registration checklist: name, date of birth, NHS number if known, current address, previous GP, phone, email, medicines, allergies, preferred pharmacy and carer details.
Services and “faster than GP” routes
The practice provides routine surgeries and specialist clinics, plus wider roles that may be faster than a GP appointment for the right issue.
Routine GP surgeries
Specialist clinics
Diet and exercise advice
Immunisation
Cervical screening
Smoking advice
Alcohol advice
Child health surveillance
Community pharmacist
First Contact Physio
Clinical pharmacist
Social prescriber
HCA
Care coordinator
Phlebotomy
Local service tip: for muscle, joint, back or neck problems, ask whether First Contact Physio is suitable. For medicine reviews/side effects, clinical pharmacist may be faster. For housing, isolation, money worries or community support, ask about social prescribing.
Doctors and wider practice team
| Team area | Names listed | Best use |
|---|---|---|
| GP partners | Dr Kabir Mahmud; Dr Saidur Rahman. | Complex diagnosis, treatment decisions, referrals and reviews. |
| Salaried GPs | Dr Tahmim Choudhury; Dr Shahed Haider. | GP appointments and clinical review. |
| Locum / trainee doctors | Dr Shopnara Khanom; Dr Mushfia Tasnim; Dr Olamide Oshunniyi. | Clinical sessions depending on availability. |
| Physician Associate | Hajira Mohammad. | Assessment and clinical support under supervision. |
| First Contact Physio | Purvi Raguraman. | Muscle, bone, joint, neck, back and injury routes where suitable. |
| Clinical Pharmacist | Muhammad Mustafa. | Medication reviews, side effects, prescribing support. |
| Practice Nurse / nursing | Menea Bint-Ajir Uddin; Shribaala Guruthasan. | Nurse clinics, screening, injections and long-term condition tasks. |
| Social Prescriber | Leo Joseph. | Non-medical social/community/wellbeing support. |
| HCA / care / bloods | Nikhitha Soji, Tanjina Nur-I Siddique, Shajada Begum, Chitra Dasanayaka. | HCA work, care coordination and phlebotomy tasks. |
| Admin / reception | Practice Manager, admin, secretary, supervisor and reception team listed on official page. | Routing, forms, contact details, letters, complaints and appointment admin. |
| Teaching practice | Medical students may be present. | You may refuse student presence during consultation. |
| Interpreter / advocate | Language Shop access. | Tell practice at least 5 days in advance. |
Travel, parking, disabled access and local arrival tips
Bus
Buses
Buses 58, 25 and 86 run in the area.
Tube
Tube
Nearest tube station listed: Upton Park on the District Line.
Rail
Train
Nearest train station listed: Forest Gate.
No P
No car park
The practice says it has no car park. Plan public transport or street parking time.
♿
Wheelchair access
Purpose-built surgery with wheelchair access and disability facilities.
Room
Accessible rooms
Consulting rooms, treatment rooms and WCs are accessible to wheelchair users.
Loop
Hearing loop
Hearing-loop facility is listed.
BSL
Interpreter / BSL
Interpreter of preferred language, including British Sign Language, can be arranged.
Local insider tip: because there is no car park, avoid arriving exactly at appointment time. Forest Gate/Romford Road traffic, school runs and bus delays can make a short trip slow. For mobility, interpreter or BSL support, contact the surgery before travelling.
Useful local numbers and resources
| Service | Number / detail | Use when |
|---|---|---|
| Newham Co-Op out of hours | 020 7511 8880 | Out-of-hours service listed by practice. |
| NHS 111 | 111 / 111.nhs.uk | Urgent non-emergency advice. |
| Newham Urgent Care Centre | Newham University Hospital NHS Trust, Glen Road; 020 7363 9200. | Useful contacts page lists weekdays 8am–11pm, weekends/bank holidays 9am–11pm. |
| PALS | 020 8586 6240/51; pals@newhampct.nhs.uk. | Advice and liaison support. |
| District Nurse | 08444 099345, listed as 24 hrs. | Community nursing route where appropriate. |
| Find a Doc helpline | 0207 0596 566. | Finding doctor support as listed by practice. |
| Emergency Dental Services | 0207 3770 7006 ext 2329. | Urgent dental support route listed by practice. |
| TravelHealthPro | Country-by-country travel health guidance. | Check before travel vaccines and overseas trips. |
| NHS Vaccinations | NHS vaccination information. | Child and adult vaccine guidance. |
Important: older contact numbers can change. For life-threatening symptoms, 999 is always the emergency route. For urgent non-emergency advice, NHS 111 is the national route.
Complaints, suggestions and escalation
| Step | Official detail | Practical wording |
|---|---|---|
| 1. Act quickly | Complain ideally within days or up to one year after the incident/awareness. | Write date, time, person/team, what happened and desired outcome. |
| 2. Address correctly | Address to Practice Manager; email westbury.road@nhs.net. | Subject: Complaint regarding [date] appointment/contact/prescription. |
| 3. Wait for acknowledgement | Practice says it will acknowledge and aim to look into complaint within 10 days. | Keep copies of emails, letters and screenshots. |
| 4. Outcome | You may receive written reply or be invited to a meeting. | Ask for what will change and by when. |
| 5. Escalate if needed | Health Services Ombudsman: 0345 015 4033. | Use if you cannot raise it with practice or remain dissatisfied. |
CQC quality snapshot
| CQC item | Detail | Patient meaning |
|---|---|---|
| Overall rating | Good. | Quality rating, not live appointment capacity. |
| Key areas | Safe, Effective, Caring, Responsive and Well-led: Good. | CQC inspection rating categories. |
| Report published | 26 July 2021. | Use practice/NHS pages for current live access details. |
| Latest review | 6 July 2023; no evidence found requiring reassessment at that stage. | CQC continues monitoring. |
| Specialisms/services | Maternity and midwifery; treatment of disease, disorder or injury; diagnostic and screening procedures. | Regulated activities listed by CQC. |
| Registered manager | Dr Kabir Mahmud. | CQC registration detail. |
| Address warning | Previously registered at a different address. | Use current address: 32 Westbury Road, not archived 45 Westbury Road profile. |
Map and directions
Address: Westbury Road Medical Practice, 32 Westbury Road, Forest Gate, London E7 8BU. Use the map for planning only; confirm appointment type and access needs before travelling.
Before leaving
Take appointment details, phone, medication list, hospital letters, fit-note paperwork, prescription slip and access/interpreter notes.
Travel decision
No car park is listed. Use public transport if possible, or leave extra time for street parking and Romford Road traffic.
Related NHS GP access guides
Medical Practice UK hub
Browse related NHS GP surgery guides and practical patient access explainers.
Mill Medical Practice
Compare appointment, prescription and NHS App routes.
Murrayfield Medical Practice
Useful comparison for online services, prescriptions and closure handling.
Oak Street Medical Practice
Another GP guide with appointment and patient-route sections.
Official sources used and what was pulled inside
| Official source | Details included inside this article |
|---|---|
| Practice homepage | April 2026 triage change, clinics, cervical smear capacity note and practice overview. |
| Contact page | Phone, email, address, AccuRx, Patient Access, NHS App, travel, no car park, wheelchair access, hearing loop, interpreter/BSL, opening hours and out-of-hours. |
| Appointments | Routine 2–7 day AccuRx, same-day emergency 8am/2:30pm, pharmacy-first, home visits, SMS cancellation and enhanced access. |
| Online Consult | Two-working-day callback and missed-call resubmission rule. |
| Repeat prescriptions | 48-hour rule, no phone requests, repeat slip, fax, Patient Access, EPS, SAE and collection windows. |
| Test results | Phone route and two-week result-checking guidance. |
| Fit notes | Self-certification, 7-day rule, hospital certificates, backdating and emergency-slot warning. |
| Registration | Practice-area postcodes, online registration and change-of-details rules. |
| Our Team | GPs, wider clinical team, admin team, teaching practice and interpreter route. |
| Useful contacts | Newham Co-Op, urgent care centre, PALS, district nurse, dental, travel and NHS resources. |
| Complaints | Practice Manager route, email, complaint timing, 10-day aim and Ombudsman number. |
| NHS profile | NHS address, accepting-new-patients status and 111 signposting. |
| CQC profile | Overall Good rating, key-area ratings, regulated activities and current-address warning. |
Westbury Road Medical Practice FAQs
What is Westbury Road Medical Practice phone number?
The main phone number is 020 8472 4123. Use it for same-day emergency appointment requests, home visits, access needs, interpreter support and urgent uncertainty. Call 999 for life-threatening emergencies.
Where is Westbury Road Medical Practice?
Westbury Road Medical Practice is at 32 Westbury Road, Forest Gate, London E7 8BU.
What is the email address?
The official contact page lists westbury.road@nhs.net.
What are the opening hours?
The surgery is listed as open Monday to Friday, 8:00am to 6:30pm. Out-of-hours is 6:30pm to 8:00am on weekdays and all day weekends and bank holidays.
How do I request a routine appointment?
Use AccuRx Online Consult for a non-urgent problem that can wait 2 to 7 days. The practice says it will contact patients within 2 to 3 working days.
How do I get a same-day emergency GP appointment?
Call 020 8472 4123 at 8am or 2:30pm on the day of emergency.
What changed from 1 April 2026?
The practice says all phone, in-person and online enquiries are entered into the online system, reviewed by medical priority, and patients are contacted on the same working day with a care plan. Requests outside normal hours are reviewed next working day.
What happens if I miss the AccuRx call?
The Online Consult page says if you miss the clinician’s call, you need to submit a new online form.
Can I order repeat prescriptions by phone?
No. The official repeat prescription page says the practice cannot accept repeat prescription requests by phone.
How long do repeat prescriptions take?
The practice has a 48-hour policy, meaning two full working days. Order a few days before medication runs out.
What are the best prescription collection times?
The official prescription page lists 11am to 1pm and 5pm to 6pm as best times to collect scripts.
Can I register with Westbury Road Medical Practice?
The registration page says you can register only if you live in the practice area: E6, E7, E12, E13 and E15. The NHS profile currently shows the surgery as accepting new patients.
Does the surgery have a car park?
No. The contact page says there is no car park. It lists buses 58, 25 and 86, Upton Park tube station and Forest Gate train station.
Does the surgery have disabled access?
Yes. The surgery is purpose-built and lists wheelchair access, disability facilities, accessible consulting rooms, treatment rooms and WCs, plus a hearing loop.
Can the practice arrange an interpreter or BSL?
Yes. The contact page says interpreter support, including British Sign Language, can be arranged. The team page says to inform the practice at least 5 days in advance if you need an interpreter.
What is the CQC rating?
CQC lists Westbury Road Medical Practice at 32 Westbury Road as Overall Good. Safe, Effective, Caring, Responsive and Well-led are also Good.
How do I complain?
Address complaints to the Practice Manager and email westbury.road@nhs.net. The practice says it will acknowledge the complaint and aim to look into it within 10 days.
What should I do when the surgery is closed?
Use NHS 111 online or call 111 for urgent non-life-threatening help. The practice contact page also lists Newham Co-Op 020 7511 8880 for out-of-hours services. Call 999 for life-threatening emergencies.
Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Westbury Road Medical Practice. This guide is for general patient information only. Opening times, appointment systems, AccuRx rules, registration status, prescription rules, access details, staff lists, CQC details, useful contact numbers, enhanced access sessions, complaint routes and out-of-hours details can change. Always confirm important details with the official practice website, NHS profile, CQC, NHS 111 or the surgery before relying on them.
Westbury Road Medical Practice
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