The Mill Medical Practice: appointments, opening hours, NHS App, prescriptions, test results and patient help
The Mill Medical Practice is an NHS GP surgery at Catteshall Mill, Catteshall Road, Godalming, Surrey GU7 1JW. This guide explains appointment requests, phone access, opening times, repeat prescriptions, NHS App, test results, fit notes, registration, doctors, parking, disabled access, private forms, complaints, CQC rating and what to do when the practice is closed.
Use this number for: appointment request help, urgent same-day questions, prescription problems, test-result queries after 2pm, registration questions, access needs, private document questions, complaints route questions and if online forms are difficult.
The Mill Medical Practice
Catteshall Mill
Catteshall Road
Godalming
Surrey
GU7 1JW
Use the full Catteshall Mill address for maps, taxis, appointment letters and family members helping you travel.
Map and directionsGoogle and Bing search-intent map for Mill Medical Practice
People searching “Mill Medical Practice” usually need a practical action, not a long introduction. “Mill Medical Practice appointments” means how to request care. “Mill Medical Practice prescriptions” means NHS App, online form, processing time and no-phone repeat rule. “The Mill Medical Practice test results” means NHS App, online request, phone after 2pm and privacy rules. Each search intent below is answered with a practical next step.
| Search query | Real user problem | Best section |
|---|---|---|
| Mill Medical Practice appointments | Need NHS App, online form, phone route, urgent help or right clinician. | Appointments |
| The Mill Medical Practice opening times | Need appointment hours, reception hours and Monday lunch closure pattern. | Opening hours |
| Mill Medical Practice prescriptions | Need repeat prescription route, processing time, emergency supply and pharmacy nomination. | Prescriptions |
| Mill Medical Practice Godalming | Need exact address, map, parking and road-access note. | Map and access |
| The Mill Medical Practice doctors | Need GP names, clinical team and named GP preference rules. | Doctors and team |
| Mill Medical Practice test results | Need NHS App, online request, phone timing and consent rule. | Test results |
| Mill Medical Practice CQC | Need official rating and latest inspection summary. | CQC and reviews |
The Mill Medical Practice opening hours
The official surgery details page lists appointment and reception hours separately. Monday has a lunch closure pattern, while Tuesday to Friday are listed as continuous weekday sessions. Saturday and Sunday are closed.
| Day | Appointments | Reception | Patient note |
|---|---|---|---|
| Monday | 8am–1pm, 2pm–6:30pm | 7:30am–1pm, 2pm–6:30pm | Plan around the lunch closure before travelling or calling. |
| Tuesday | 8am–6:30pm | 7:30am–6:30pm | Good day for routine requests, prescriptions and registration questions. |
| Wednesday | 8am–6:30pm | 7:30am–6:30pm | Keep your phone available after submitting online requests. |
| Thursday | 8am–6:30pm | 7:30am–6:30pm | Order repeat medicine early if you need it before the weekend. |
| Friday | 8am–6:30pm | 7:30am–6:30pm | Do not leave urgent medicine, fit-note or admin questions until late afternoon. |
| Saturday | Closed | Closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
| Sunday | Closed | Closed | Use pharmacy, NHS 111 or 999 depending on need. |
How to request an appointment at The Mill Medical Practice
The official appointment page says that when you request an appointment, the practice will recommend the best person and appointment type for your issue. Requests can be made through the NHS App/NHS account, through an online form, or by calling the surgery.
Call 999 for chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse, severe burns, fits that are not stopping or severe allergic reaction.
The practice says NHS App is a quick way to access NHS services and request help using your NHS account.
Tell the practice about your condition or symptoms. The team reviews answers during practice hours.
Your response may be self-care advice, a follow-up phone call, a video call, or an in-person appointment.
Call 01483 239903 and explain the problem clearly.
After an online request, the practice may contact you with the next step.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered with The Mill Medical Practice. I need help because [main problem]. It started [when]. It is [getting worse / not improving / routine]. I take [medicine]. I can be contacted on [phone]. Should I use the online form, GP appointment, nurse, pharmacist, NHS 111 or 999?
Mill help finder: GP, pharmacy, NHS App, 111 or 999?
This table helps you choose the right route before calling or submitting a form. It is not medical diagnosis, but it can prevent delay caused by contacting the wrong service.
| Situation | Use this route | Why |
|---|---|---|
| Life-threatening symptoms | 999 | Use for chest pain, stroke signs, severe breathing difficulty, severe bleeding, collapse or not responding. |
| Urgent but not life-threatening and GP closed | NHS 111 online or call 111 | NHS 111 is available 24 hours a day, 7 days a week. |
| Routine medical issue | NHS App or online appointment form | The practice reviews answers during practice hours and routes you to suitable help. |
| Repeat prescription | NHS App, online prescription form or in-person slip | Repeat prescriptions cannot be ordered by phone for patient safety. |
| Medicine side effects or minor medicine question | Community pharmacy first | The practice says local pharmacy can advise on medicines and side effects. |
| Dental problem | Dentist or urgent dental route | The surgery says it cannot help with teeth and gum problems. |
NHS App, NHS account and online access
The Mill Medical Practice uses NHS App/NHS account routes for appointment requests, prescription requests, test results and medical-record access. Using NHS App can reduce repeated form filling because your NHS account already identifies you securely.
NHS App
Useful for requests, prescriptions, records and test results where your access is enabled.
NHS account
You need the NHS App or NHS account details to use some online routes.
Proxy access
Parents, family members or carers may be able to access online services for someone else once linked properly.
Login safety
Never share NHS login passwords, verification codes or medical-record access with unofficial websites or callers.
Helpful NHS App video for prescriptions and records
This NHS App video helps patients understand digital NHS access for repeat prescriptions, records and appointment-related tasks. Always follow The Mill Medical Practice’s own instructions for appointment requests, prescriptions and test results.
The Mill Medical Practice repeat prescriptions
The official prescription page says repeat prescriptions cannot be ordered by phone for patient safety. Prescriptions can take up to 72 working hours to process. If you are due to run out sooner, the practice advises contacting your pharmacy or using NHS 111 online for emergency supply advice.
| Prescription task | Official route or rule | Practical tip |
|---|---|---|
| Order repeat medicine | Use NHS App/NHS account, the official online form, or in-person repeat slip drop box. | Use exact medication name and dosage to reduce errors. |
| Phone requests | Not accepted for repeat prescriptions. | Do not call just to request a normal repeat; use online or written route. |
| Processing time | Can take up to 72 working hours. | Order early before weekends, bank holidays and travel. |
| Emergency supply | Contact pharmacy or NHS 111 online if you will run out before processing completes. | Say how many doses remain and why the medicine is urgent. |
| Nominated pharmacy | Online prescription requests can be sent electronically to a pharmacy you choose. | Check your nomination if you have moved or changed pharmacy. |
| Medication review | Regular medicines should be checked at least once a year, and sooner if you have side effects. | Respond quickly if asked to arrange a review. |
| Old medicines | Return unused medicines, including inhalers, to a local pharmacy. | Do not put medicines in the household bin or flush them. |
The Mill Medical Practice doctors and clinical team
The official staff page lists GP partners, salaried GPs, nurses, healthcare assistants, paramedics, clinical pharmacist, pharmacy technician, nurse associate and general practice assistant roles. The practice also says every patient has a named GP and can express a preference about the GP they are assigned to.
| Team | Listed names / roles | Patient note |
|---|---|---|
| GP partners | Dr Anthony Cerullo, Dr Su Clark, Dr Georgina Dalton, Dr Pippa Ellis, Dr Klaus Green, Dr Nicole Peppiatt, Dr Ann Summersgill | You can express a preference, but urgent or triaged requests may be handled by the most suitable clinician. |
| Salaried GPs | Dr Matthew Bennett, Dr Emily Rowlands | Routine continuity may be possible depending on availability. |
| Nursing team | Jenny Boyden, Kerry Peace, Melisa Yeardley, Fiona Gillespie and others | Nurses and advanced nurse practitioners may handle appropriate clinical needs. |
| Paramedic team | Michael Groves, Naomi Hopper, Lee Jordan | Some urgent or same-day needs may be suitable for a paramedic clinician. |
| Pharmacy team | Mayuri Patel, Alex Corlett | Helpful for medication reviews, prescription safety and medicine questions. |
Services patients often need from The Mill Medical Practice
The official services list covers appointment requests, prescriptions, test results, fit notes, blood pressure readings, NHS Health Checks, cervical screening, bowel cancer screening, referral checks, medicine reviews, mental health, muscle and joint pain, pregnancy and maternity care, vaccination, carers support and medical-record access.
Test results: NHS App, online form, phone after 2pm or in person
The official results page says you can view or ask for test results using NHS App/NHS account, use an online form, call the surgery after 2pm, or ask in person. Online result requests receive a response within 5 working days.
GP-ordered tests and hospital-ordered tests may have different follow-up routes.
You may be able to ask for or view test results online.
The practice says it will respond to online result requests within 5 working days.
The official page says to call the surgery about test results after 2pm.
The practice says it can usually give test-result information only directly to the patient, unless permission or support needs apply.
Sick notes, fit notes and self-certification
The official fit-note page explains that if you are off work sick for 7 days or less, you usually do not need a fit note and self-certification should normally be enough. If you are off for more than 7 days, your employer will usually ask for a fit note from a doctor.
| Need | Likely route | Practical note |
|---|---|---|
| Off sick 7 days or less | Self-certification | Ask your employer for their self-certification process. |
| More than 7 days | Official fit-note request route | Give sickness start date, work impact and whether you have already been assessed. |
| Hospital treatment | Ask the hospital doctor | The practice says if you are getting hospital treatment, ask the hospital doctor for a fit note. |
| Private note within 7 days | May carry a charge | The official page says you may have to pay if you get a fit note when off sick 7 days or less. |
Register with The Mill Medical Practice
NHS.uk lists The Mill Medical Practice as accepting new patients. The official registration page says you usually need to live within the practice boundary, and the online registration process takes around 15 minutes. It also warns patients to have at least one month’s medication supply because records can take around a month to transfer.
Check boundary first
The official page says you usually have to live within the practice boundary to join.
Online registration timing
The practice says the registration form takes around 15 minutes to complete.
NHS number helps
The form asks for your 10-digit NHS number; you can find it on a prescription, appointment letter or NHS online service.
Protect repeat medicine
Have at least one month’s medicine before registering because records can take around a month to transfer.
Medical records and proxy access
The official medical-records page says GP records include past conditions, allergies, medication, test results, appointment notes and letters. You can use NHS App/NHS account to view your GP medical record where access is enabled. Parents, family members and carers may use proxy access once linked properly.
| Need | Best route | Patient note |
|---|---|---|
| View GP record | NHS App/NHS account | You may need to ask the surgery for access once. |
| Hospital/dentist/optician records | Contact that service directly | Your GP record is not the same as every NHS record. |
| Proxy access | Ask the surgery | Useful for parents, carers or family helping another patient. |
| Privacy | Use official routes only | Do not send personal medical records to unofficial emails or forms. |
Private documents, certificates and GP signatures
The official document-signing page says you can ask your GP to sign documents such as private sick notes, insurance certificates, fitness-to-exercise reports, fitness-to-travel certificates, benefit claims, adoption reports and fostering reports. Some documents are not covered by the NHS and may require payment in advance.
| Document need | What to provide | Practical note |
|---|---|---|
| Private form or certificate | The forms, why you need them, who they are addressed to and your contact details. | The practice will contact you when ready or if more information is needed. |
| Fees | Some documents may need payment in advance. | The official page says GPs may use BMA suggested fees. |
| How long it takes | Allow a few weeks. | Do not leave insurance, travel or work forms until the last minute. |
| Passport-style certification | Check if someone else can sign instead. | Not every document needs a GP; another trusted professional may be free. |
Parking, disabled access and visiting the surgery
The official surgery page lists disabled toilet, induction loop, step-free access and wheelchair access. It also lists car parking, cycle parking and disabled parking. Parking fees are not clearly listed on the official surgery page, so check local signage when you arrive.
Disabled access
Disabled toilet, step-free access, wheelchair access and induction loop are listed.
Parking
Car parking, cycle parking and disabled parking are listed. Check local signs for any restrictions.
Catteshall Road closure
The official page notes road disruption from 25 May 2026. If driving, check access from Woolsack Way.
Before leaving home
Bring your phone, medication list, appointment details, letters, samples if requested and glasses/hearing aids.
CQC rating, patient feedback and complaints
CQC lists The Mill Medical Practice as Overall Outstanding. The latest CQC overview lists Safe and Responsive as Good, Effective and Caring as Outstanding, and Well-led as Good. The official practice site also has feedback, Friends and Family Test, complaints and Patient Participation Group routes.
Official quality rating
CQC lists the practice as Overall Outstanding, with report published 5 January 2026.
Patient feedback routes
The practice lists Friends and Family Test, complaints and Patient Participation Group pages.
Complaint timing
The complaints policy says complain as soon as possible, ideally within days, and generally within 12 months.
Complaining for someone else
If complaining for another patient, signed authority may be needed because of confidentiality rules.
The Mill Medical Practice map and local travel notes
Address: The Mill Medical Practice, Catteshall Mill, Catteshall Road, Godalming, Surrey, GU7 1JW. Use this map for planning only. Confirm your appointment time, road access and whether your request can be handled online or by phone before travelling.
If driving
Use postcode GU7 1JW and check live road access around Catteshall Road before travelling.
If collecting medicine
Check your nominated pharmacy and processing time before travelling. Prescriptions can take up to 72 working hours.
If arriving for results or forms
Phone first if you only need information. Test-result calls are requested after 2pm.
If someone else is helping you
Give them the exact site name and address, not just “Mill Medical Practice.”
What to do when The Mill Medical Practice is closed
When the practice is closed, use NHS 111 online or call 111 for urgent medical help that is not life-threatening. NHS 111 online is for people aged 5 and over. Call 999 for life-threatening medical or mental-health emergencies.
| Problem | Use this service | Examples |
|---|---|---|
| Emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, severe allergic reaction. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Need advice before GP reopens or unsure where to go. |
| Minor illness | Pharmacy | Coughs, colds, sore throat, tummy trouble, aches and pains, medicine advice. |
| Routine GP request | Wait for practice hours or use online route when available | Fit-note admin, routine appointment, private form, non-urgent prescription query. |
Official Mill Medical Practice links
Use these official pages for final confirmation before booking, travelling, ordering medication, relying on access details or submitting personal information.
official practice website · official surgery details and opening times · official appointment request page · official repeat prescriptions page · official test results page · official fit note page · official registration page · official staff page · official document signing page · CQC The Mill Medical Practice profile