Overdale Medical Practice: appointments, opening hours, online requests, prescriptions and patient help
Overdale Medical Practice serves patients from two Derbyshire sites: Borrowash Surgery and Breaston Surgery. This practical guide explains which number to call, when to use the online request form, what counts as urgent, opening times at both sites, SystmOnline, NHS App, repeat prescriptions, test results, blood tests, registration, boundary rules, accessibility, CQC rating and what to do when the surgery is closed.
Borrowash Surgery:
207 Victoria Avenue
Borrowash
Derby
DE72 3HG
Use this number for Borrowash urgent same-day questions, routine help if you cannot use the form, prescriptions, online access and reception support.
Breaston Surgery:
1 Bridge Field / Bridgefield
Breaston
Derby
DE72 3DS
Use this number for Breaston urgent same-day questions, routine help if online access is difficult, and branch-specific visit questions.
Google and Bing search-intent map for Overdale Medical Practice
People searching for Overdale usually do not want a generic description. They want to know which surgery to call, whether Borrowash or Breaston is open, whether the online request form is right, how to order repeat medicine, whether they can register, how to check test results, and what to do when the practice is closed.
| Search query | Real user problem | Best section |
|---|---|---|
| Overdale Medical Practice appointments | Need urgent phone route versus routine online request route. | Appointments |
| Overdale Medical Practice Borrowash | Need Victoria Avenue address, Borrowash phone number and opening hours. | Borrowash site |
| Overdale Medical Practice Breaston | Need Bridge Field address, Breaston phone number and branch hours. | Breaston site |
| Overdale online request form | Need to know when to use self-referral and what happens after submitting. | Online request guide |
| Overdale repeat prescriptions | Need SystmOnline, NHS App, hand-in route and telephone rule. | Prescriptions |
| Overdale Medical Practice test results | Need result timing, call window and hospital-test warning. | Tests/results |
| Overdale Medical Practice registration | Need boundary, online registration and Spondon exclusion. | Registration |
| Overdale Medical Practice CQC | Need official quality rating and latest review context. | CQC/reviews |
Overdale Medical Practice locations: Borrowash and Breaston
Overdale is not a single-site GP surgery. Use the correct site name and phone number before travelling, asking for directions or giving the address to a taxi driver, carer or family member.
| Site | Address | Phone | Best use |
|---|---|---|---|
| Borrowash Surgery | 207 Victoria Avenue, Borrowash, Derby, DE72 3HG | 01332 280800 | Main Borrowash contact, urgent same-day calls, routine help if form access is difficult. |
| Breaston Surgery | 1 Bridge Field / Bridgefield, Breaston, Derby, DE72 3DS | 01332 872217 | Breaston branch contact, urgent same-day calls, branch visit and Breaston letterbox route. |
| Out of hours | Not a practice site | 111 | Use NHS 111 when the practice is closed and the problem is urgent but not life-threatening. |
Overdale Medical Practice opening hours
Borrowash and Breaston have different surgery and telephone opening times. Borrowash also lists Saturday pre-booked clinics only, with telephone lines closed on Saturday. These Saturday clinics are not for same-day or walk-in problems.
| Site | Weekday surgery opening | Weekday phone line | Weekend note |
|---|---|---|---|
| Borrowash Surgery | Monday to Friday, 08:00–18:30 | Monday to Friday, 08:30–18:30 | Saturday 08:30–11:30 for pre-booked appointments only. Telephone closed. Sunday closed. |
| Breaston Surgery | Monday to Friday, 08:00–18:00 | Monday to Friday, 08:30–18:00 | Saturday and Sunday closed. |
| Early emergency line note | Between 08:00 and 08:30 | Phone to hear emergency number if needed | Use 999 if symptoms are life-threatening. |
How to request an appointment at Overdale Medical Practice
The official appointments guidance separates urgent same-day problems from routine and non-urgent requests. This is the key rule: if your problem cannot safely wait, phone Borrowash or Breaston. If your problem is routine, ongoing, admin-related, a medication query, a sick note or a follow-up question, use the online self-referral request form where possible.
Use 999 for chest pain, stroke signs, collapse, severe breathing difficulty, heavy bleeding, serious allergic reaction or someone not responding.
Phone 01332 280800 for Borrowash or 01332 872217 for Breaston. The practice says urgent appointments are for new or worsening problems that cannot safely wait.
Use the online self-referral form. The practice says most routine appointments are not booked by phone and the form is the main route for routine requests.
The practice says requests are reviewed within 2 working days and patients are usually contacted by email or text. You may receive advice, a booking link or an appointment date.
If you are sent an appointment date, the practice says you must confirm within 2 days or it may be cancelled.
Reception can help complete the request form. Requests completed by reception are still reviewed and responded to in order.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered with Overdale Medical Practice at [Borrowash/Breaston]. I need help because [main problem]. It started [when]. It is [getting worse / not improving / routine]. I take [medicine]. I can be contacted on [phone]. Should this be same-day urgent, online self-referral, pharmacy, NHS 111 or 999?
Overdale help finder: GP, online form, pharmacy, NHS 111 or 999?
This table helps you choose the right route before calling or submitting a request. It is not medical diagnosis, but it can stop avoidable delay.
| Situation | Use this route | Why |
|---|---|---|
| Life-threatening symptoms | 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding or serious injury. |
| Urgent but not life-threatening and practice closed | NHS 111 online or call 111 | NHS 111 can direct you to out-of-hours GP, urgent treatment centre, pharmacy or emergency care. |
| New or worsening same-day GP problem | Phone Borrowash or Breaston | The online form is not for urgent same-day problems. |
| Routine appointment or ongoing problem | Online self-referral request form | The practice says routine requests are mainly handled through the online request system. |
| Medication query | Online request form or prescription route | Medication reviews and queries are not urgent same-day appointment reasons unless clinically unsafe. |
| Minor illness | Community pharmacy / Pharmacy First | The practice may direct suitable problems to Pharmacy First, where pharmacists can assess and treat common conditions. |
SystmOnline, NHS App and online access
Overdale Medical Practice uses SystmOnline for online services. SystmOnline can allow patients to view electronic medical record information, request repeat medication and book online appointments where available. NHS App can also be used for some online services, including repeat medication where enabled.
SystmOnline
Use SystmOnline for repeat medication, medical-record access and available online appointment functions.
Register for access
If you have not registered, complete the appropriate form and bring photo ID to reception as instructed by the practice.
Children and access rules
The practice explains that online access changes for children around age 11 because the young person may have capacity to control record access.
Login safety
Never share NHS login, SystmOnline passwords, verification codes or medical-record access with unofficial callers or websites.
Helpful NHS App video for prescriptions and records
This NHS App video helps patients understand digital NHS access for repeat prescriptions, records and appointment-related tasks. Always follow Overdale Medical Practice’s own instructions for SystmOnline, the online request form and repeat prescriptions.
Overdale Medical Practice repeat prescriptions
The official prescription page says there are two main ways to order repeat medication: online through SystmOnline, or by hand at Borrowash or Breaston. Breaston also has a letterbox route. Repeat prescription requests are not taken over the telephone because medication errors can occur through that method.
| Prescription task | Official route or rule | Practical tip |
|---|---|---|
| Order online | Use SystmOnline. NHS App may also support medication requests where enabled. | Only medicines with remaining repeat issues may appear for ordering. |
| Order by hand | Hand a prescription request in at Borrowash or Breaston. | Include full name, date of birth, NHS number if known and list of medication needed. |
| Breaston letterbox | The official page says prescriptions can be posted through the letterbox at Breaston Practice only. | Use clear writing and include all patient identifiers. |
| Telephone requests | Repeat prescription requests are not taken by telephone. | Do not phone for normal repeats; use online or written route. |
| Age 11–15 exception | The practice says patients aged 11–15 can email repeat requests because online services cannot be granted for that age group. | Use this route only for the stated age group and include full details. |
| Nominated pharmacy | Requests are sent to your nominated pharmacy; if none is listed, the practice may choose the nearest pharmacy to your home. | Update your nomination if you move or change pharmacy. |
| Last repeat issue | When ordering the last repeat, contact the surgery at least 2 weeks before running out and arrange a medication review. | This prevents treatment gaps caused by review delays. |
Overdale Medical Practice doctors, nurses and wider team
The official staff page lists doctors, advanced nurse practitioners, practice nurses, long-term condition nursing support, pharmacy team, reception, admin, care coordination and management staff. The practice also announced that Dr Nicholas Coxon retired effective 9 June 2026, so staff pages and search snippets may temporarily show older information.
| Team | Listed names / roles | Patient note |
|---|---|---|
| Doctors | Dr Reena Joshi, Dr Nicholas Malone, Dr Thomas Edwards, Dr Connor Smith, Dr Jennifer Hills, Dr Abigail Ludlow, Dr Esther Aldred, Dr Sefal Mansoor, Dr Olufemi Ogunlusi | Urgent requests may be handled by the most appropriate available clinician, not always a named GP. |
| Recent doctor news | Official news says Dr Nicholas Coxon retired from Overdale Medical Practice effective 9 June 2026. | Use the latest practice news and staff page for current clinician information. |
| Advanced nurse practitioners | Victoria Chiarella, Sally Jones | May support urgent, routine or clinically suitable problems. |
| Nursing team | Suzanne Howarth, Alison Izzard, Hope Gill, Emma Taylor, Megan Rouse and phlebotomy support | Useful for long-term conditions, reviews, blood tests and planned care. |
| Pharmacy team | Lisa Ricketts, Sarah Withnall | Medication reviews, prescription safety and medicine queries may be supported by pharmacy staff. |
| Other support | Mental health practitioners, social prescribers, care coordinators and reception/admin teams | The appointment page says patients may be directed to different professionals depending on need. |
Blood tests, X-rays, scans and test results
The practice “How do I?” page explains that blood tests can be booked through Swiftqueue, and X-rays or scans can be booked only if a clinician has requested them. It also says most results usually reach the surgery in 7 to 10 working days, while cervical smear results can take 6 weeks.
If a GP or practice nurse requested it, the result may return to Overdale. If a hospital consultant requested it, the GP practice may not receive the result.
The practice links patients to Swiftqueue for blood-test booking.
The practice page says you can only book an X-ray or scan if a clinician has requested it.
Most blood, urine and other tests including X-rays usually reach the surgery in 7 to 10 working days. Cervical smears can take 6 weeks.
Unless you have an appointment for review, the practice says to phone between 11:30am and 3:00pm to obtain test results.
Sick notes, fit notes and admin requests
The Overdale online request guidance lists sick notes as a suitable use for the online form. A fit note is different from an urgent GP appointment. For most UK patients, self-certification usually applies for the first 7 continuous calendar days of sickness; after that, a GP fit note may be needed if your employer asks for medical evidence.
| Need | Likely route | Practical note |
|---|---|---|
| Off sick 7 days or less | Self-certification | Ask your employer for their self-certification process. |
| More than 7 days | Online request form | Give illness start date, work impact and whether you have already been assessed. |
| Hospital treatment | Ask the hospital team | Hospital teams may need to issue paperwork after hospital care. |
| Private letter rather than fit note | May be admin or private work | Use the admin route and ask whether a fee or longer timescale applies. |
Register with Overdale Medical Practice
NHS.uk lists both Overdale GP surgery profiles as accepting new patients, but the official practice page says new patients must live within the practice area and should check the boundary before registering. The practice also says it no longer accepts new patients living in Spondon.
Check your postcode first
Use the official boundary map. Your pin needs to drop inside the practice boundary.
Spondon note
The official page says the practice no longer accepts new patients living in Spondon.
Register online
After confirming your address is inside the practice area, use the official online registration route.
Temporary residents
The practice says people staying locally for up to 3 months may register as temporary residents by completing a GMS3 form from reception.
Overdale practice boundary: areas mentioned by the practice
The official boundary page gives examples of the practice area edges. It says the northern boundary goes to the A52 bridge on Breaston Lane towards Risley but Risley is not included. It includes the bottom half of Bostocks Lane towards the A52/M1 roundabout. The eastern boundary stops around College Street in Long Eaton at Longmoor Road. The southern boundary includes Sawley, Thulston and Elvaston, but not Ambaston. Always use the official map rather than guessing from place names.
| Boundary direction | Official example | Patient meaning |
|---|---|---|
| North | A52 bridge on Breaston Lane towards Risley; Risley not included. | Do not assume nearby villages are automatically inside the boundary. |
| East | Stops at College Street, Long Eaton at junction with Longmoor Road. | Long Eaton addresses need careful postcode checking. |
| South | Includes Sawley, Thulston and Elvaston; not Ambaston. | Use the map rather than relying only on town names. |
| Spondon | Practice says it no longer accepts new patients living in Spondon. | Use NHS Find a GP for alternatives if outside the area. |
Parking, disabled access, hearing support and visiting the surgery
The official disability access page says a wheelchair is available for use within the surgery for patients who have difficulty walking. It also says there are designated disabled parking bays at the front of both sites for patients with a Blue Badge or difficulty walking longer distances. The practice also has a loop induction system at reception to assist hearing-impaired patients.
Wheelchair access
A wheelchair is available for use inside the surgery. Ask reception when booking or when you arrive.
Disabled parking
Both sites list designated disabled parking bays at the front for Blue Badge holders or patients with difficulty walking longer distances.
Hearing support
The practice has a loop induction system at reception. Tell the team if hearing support is needed.
Interpreter help
The practice asks patients to tell reception if an interpreter is required.
Hello, I have an appointment or request with Overdale Medical Practice at [Borrowash/Breaston]. I need help with [wheelchair / Blue Badge parking / hearing loop / interpreter / carer support]. Can this be added to my appointment notes?
What to do when Overdale Medical Practice is closed
The official closed-hours page says to contact NHS 111 online or by phone if you need medical attention outside normal surgery hours. It also lists NHS 111 BSL and textphone routes for Deaf patients, plus emergency prescription support if you have completely run out of medication.
| Problem | Use this service | Examples |
|---|---|---|
| Emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, serious injury or not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Need medical advice before Overdale reopens, or unsure where to go. |
| Deaf patient needing 111 | NHS 111 BSL or textphone route | The practice page lists BSL, textphone and Typetalk information. |
| Completely out of medicine | NHS 111 emergency prescription route or pharmacy advice | Use if you cannot wait for normal repeat prescription processing. |
| Routine request | Wait for practice opening or use online route when suitable | Routine appointment, sick note, test result, medication query or admin issue. |
CQC rating, patient feedback and complaints
CQC lists Overdale Medical Practice as Overall Good. CQC also lists Safe, Effective, Caring, Responsive and Well-led as Good, and states the latest review took place on 6 July 2023 with no evidence found at that stage to reassess the rating.
Official quality rating
Use the CQC profile for the latest public inspection and review status before quoting the rating.
Friends and Family Test
The practice invites feedback through Friends and Family Test and related feedback routes.
Patient Participation Group
The PPG is open to registered patients and discusses ways to support the running of the practice.
Complaints
Give dates, names if known, what happened, how it affected you and what outcome you want.
Overdale Medical Practice maps and local travel notes
Overdale has two sites, so check your appointment confirmation before travelling. Use the Borrowash map for 207 Victoria Avenue and the Breaston map for 1 Bridge Field/Bridgefield.
Borrowash Surgery map
Breaston Surgery map
Before leaving home
Bring your phone, appointment details, medicine list, test form if requested, letters, glasses/hearing aids and any access information.
Parking and accessibility
Disabled parking bays are listed at the front of both sites. General parking fees are not clearly listed on the official page, so check local signs.
Prescription hand-in
Hand requests in at either Borrowash or Breaston. Breaston also has the letterbox route described on the prescription page.
If you are delayed
Call the correct branch as soon as possible. Late arrival can affect limited appointment slots and clinics.
Official Overdale Medical Practice links
Use these official pages for final confirmation before booking, travelling, ordering medication, registering, relying on boundary rules or submitting personal information.
official practice website · official surgery details and times · official appointment information · official online request guidance · official repeat prescriptions page · official online services page · official registration page · official boundary page · official staff page · official test results and How do I page · CQC Overdale Medical Practice profile