Windrush Medical Practice Witney

Emergency first: MedicalPracticeUK.org is an independent information website, not Windrush Medical Practice or the NHS. Call 999 for a life-threatening medical or mental-health emergency. If the practice is closed and you need urgent medical help that is not life-threatening, use NHS 111 online or call 111.

Witney NHS GP patient guide

Windrush Medical Practice: Accurx appointments, opening hours, prescriptions and patient help

Windrush Medical Practice is at Welch Way, Witney, Oxfordshire, OX28 6JS. The practice uses an online clinical-triage approach for GP appointment requests, currently delivered through Accurx. Medical requests are reviewed on the same day, while administrative online queries are normally reviewed within three working days.

Choose the right route How Accurx works Map and parking

1. Send your request

2. Same-day reviewMedical requests are reviewed by the practice on the day they are submitted.

✓3. Next stepAppointment, advice, pharmacy, nurse, prescription or another service.

Main practice telephone

01993 702911

Use the main number if you need help completing an online request, need a nurse appointment, want to request a home visit, have a registration or prescription query, require an accessibility adjustment, or are unsure which route to use.

Call Windrush Medical Practice Official practice website

Practice address

Windrush Medical Practice
Welch Way
Witney
Oxfordshire
OX28 6JS

Windrush Medical Practice is one service inside the wider Windrush Health Centre. Other organisations operate separately in the building, so check the provider named on your appointment before contacting the GP surgery.

Open directions

Phone

01993 702911

Postcode

OX28 6JS

Mon–Thu

8am–6:30pm

Friday

7am–6:30pm

Fast answer: Windrush Medical Practice is at Welch Way, Witney, OX28 6JS. Call 01993 702911. Current practice hours are Monday–Thursday 8:00am–6:30pm and Friday 7:00am–6:30pm. Saturday and Sunday are closed. Urgent and routine GP appointment requests are routed through the practice’s online system, currently Accurx.

Current Witney notices worth knowing

Autumn 2026 flu and COVID programme

The practice says nasal flu vaccination for eligible children begins from September 2026. Flu vaccination for pregnant women starts from October, and flu/COVID vaccination for other eligible groups also begins during October under the national programme.

You do not need to contact the practice first: eligible patients will be invited to book.

Read the 2026 vaccination notice

NHS App help at Witney Library

The September/October 2026 PPG newsletter lists practical NHS App help sessions at Witney Library on 6 October, 3 November and 1 December 2026. Timed appointments must be booked in advance through Witney Library on 01865 815207.

These are date-specific 2026 sessions. Check the latest practice newsletter if reading this later.

Start here: match the task to the right Windrush route

You need	Best first step	What to expect
Life-threatening emergency	Call 999.	Do not wait for an online form or GP callback.
Urgent GP help	Submit the GP online request during practice opening hours.	The assessing clinician may arrange same-day care or another appropriate route.
Routine GP appointment	Use the GP online system.	Routine requests are also clinically assessed so the practice can check whether you need earlier care.
Routine nurse appointment	Call 01993 702911.	The practice specifically says routine nurse appointments such as repeat blood tests should be booked by phone.
Home visit	Call before 10:00am.	A GP assesses whether you are housebound or too ill to attend and whether a visit is appropriate.
Repeat medicine	Use NHS App, the online repeat form or a written request.	Do not order routine repeats by telephone.
Admin request or fit note	Use Accurx / Contact Us Online.	Administrative online queries are normally reviewed within three working days.
Urgent help when closed	NHS 111 online or call 111.	Use 999 instead for a life-threatening emergency.

For general help understanding NHS GP registration, appointment routes and out-of-hours care, see the NHS medical practice patient guide.

Windrush Medical Practice opening and contact hours

Service	Published hours	Patient note
Practice Monday–Thursday	8:00am–6:30pm	Standard weekday practice opening.
Practice Friday	7:00am–6:30pm	Friday has earlier published opening.
Patient Services Team	Mon–Fri 8:00am–1:00pm and 2:00pm–6:00pm	This is more limited than the building’s overall opening period.
Dispensary counter	Mon–Fri 8:30am–1:00pm and 2:00pm–6:00pm	The dispensary closes over lunch.
Dispensary phone line	Mon–Fri 9:00am–12:00pm and 2:00pm–5:00pm	Use for medication queries, not telephone repeat ordering.
Saturday / Sunday	Closed	Pre-booked enhanced-access care may operate outside core hours.

Official contact and hours page NHS Windrush profile

“Currently closed” on NHS.uk is time-sensitive. NHS profiles can show that wording when a surgery is outside its published opening period. It does not mean Windrush Medical Practice has permanently closed.

Accurx and GP total-triage access

Windrush’s current Contact Us Online page says the practice uses Accurx. All medical online requests are reviewed on the same day, while administrative requests are reviewed within three working days.

The appointments page goes further: all urgent and routine GP appointment requests must go through the GP online system so assessing clinicians can decide who should help and how quickly.

Start from Windrush’s own website.
Open Contact Us Online or the appointment page rather than using an old saved Engage Consult link.

Describe one clear request.
Explain the main symptom or admin task, when it started, what has changed and how the practice can contact you.

Keep your phone and messages available.
The practice may respond by phone, text or another secure digital message.

Follow the route offered.
You may be seen the same day, booked routinely, given clinical advice or directed to another appropriate service.

Cannot complete the online form? Call 01993 702911. The practice specifically says the Patient Services Team can assist patients who need help completing an online form.

Open Windrush Contact Us Online Official appointment guidance

Online triage is not identical at every surgery. The York Medical Practice Total Triage guide shows another same-day clinical-review model, which is useful for understanding the concept but not for copying York’s rules to Windrush.

What may happen after clinical review?

Same-day appointment

If the clinician decides your problem needs same-day attention, an appropriate appointment may be arranged.

Routine appointment

The practice may decide the issue is safe to book for a later date.

Advice or another clinician

You may be directed to a nurse, pharmacist or another member of the primary-care team.

Another service

Some problems are better handled through self-referral, Pharmacy First, urgent care or another NHS service.

Appointments: useful Windrush-specific rules

Urgent GP request

Use the GP online system during practice opening hours. Windrush says urgent requests are clinically assessed so the team can decide whether you need same-day care or another appointment.

Routine GP request

Routine GP requests also go through the online system. This allows clinicians to check that a request described as routine does not actually need earlier attention.

Routine nurse appointment

If you need a routine nurse appointment, such as a repeat blood test, the appointments page tells patients to phone 01993 702911 rather than submitting it as a normal GP request.

Home visit

Home visits should not be requested through online services. Call before 10:00am. Windrush defines home visits for patients who are housebound or too ill to attend and says a GP assesses eligibility.

Cancellation

If you no longer need an appointment, cancel it by phone or through the GP online system so the slot can be reused.

Transport difficulty alone is not the same as being housebound. The practice says a patient who can leave home with minimal assistance is not normally considered housebound for GP home-visit purposes.

Blood tests and midwife appointments

Blood-test online booking

The practice lists online blood-test booking on weekday mornings and Tuesday–Thursday afternoons.

Blood-test phone booking

Phone 01993 702911 between 11:00am–12:15pm or 2:30pm–6:00pm.

Pregnancy and midwife care

Tell Windrush online that you are pregnant so the team can send the information needed to book maternity care. Midwives run an invitation-only clinic at the practice on Tuesdays and Thursdays. The practice says to contact the surgery if you have not heard about your first booking appointment by 10 weeks.

Another local midwife route: Windrush also lists a weekday midwife clinic at Witney Community Hospital from 1:00pm–4:00pm. Use the current appointment page for the latest contact information before relying on that service.

Repeat prescriptions: online or written, not by phone

Windrush accepts repeat requests through its online prescription form, NHS account/NHS App, a written repeat slip or letter, and—where arranged—through a pharmacy. The practice says it does not accept routine repeat prescription requests by telephone.

Prescription route	Current practice guidance
NHS App / NHS account	Select medicines already available on your repeat list and send the request electronically.
Windrush online form	Use the practice repeat-prescription request route.
Paper request	Drop a repeat slip or letter into the dispensary/practice letterbox and state which medicines you need and where they should be sent.
Telephone repeat order	Not accepted for routine repeat requests.
Prescription sent to another pharmacy	The current prescription page asks patients to allow 5–7 working days before expecting collection.

Windrush currently publishes two different dispensary timings. The main prescription page says patients whose medicines are dispensed by the practice should allow 5 working days. The separate dispensary page still says dispensing patients should allow 3 working days. Because the official pages conflict, the safer planning assumption is five working days unless the dispensary confirms otherwise.

Official prescription page Official dispensary information

For NHS App ordering, medication reviews, nominated pharmacies and urgent-medicine planning, see the Medication Practices patient guide.

Windrush dispensary: who can use it and when?

The practice has its own dispensary on the first floor, opposite reception in the waiting room. Windrush explains that the dispensing service is used by some patients who live more than one mile from their nearest pharmacy.

Dispensary detail	Published information
Counter opening	Monday–Friday, 8:30am–1:00pm and 2:00pm–6:00pm.
Phone-line hours	Monday–Friday, 9:00am–12:00pm and 2:00pm–5:00pm.
Routine repeat requests by phone	Not accepted.
Medication questions	The dispensary team can answer medicine and prescription queries.
Unused medicines	The practice says its dispensary can accept unused old medication for safe disposal.

Test results and GP record access

The Windrush website provides a dedicated “Get Test Results” route and supports online access to health-record information through NHS digital services. The practice does not publish one universal turnaround period for every type of investigation on the current pages reviewed.

Check the NHS App if you use it.
Some results and record entries may become visible when they are available for patient access.

Use Windrush’s test-result or online-contact route.
Use the practice website rather than guessing how long a particular blood test, scan or other investigation should take.

Check who ordered the investigation.
If a hospital or another service ordered the test, that team may be responsible for interpretation and follow-up.

Do not compare one test with another. Routine blood results, imaging, pathology and specialist investigations can take different lengths of time. Windrush does not publish one reliable number that covers every result.

Register with Windrush Medical Practice

The current Windrush registration page says the practice is welcoming new patients. Registration starts by checking whether your postcode is inside the practice boundary.

Enter your postcode.
Use the official Windrush boundary checker before completing the registration process.

Follow the registration process shown after the boundary check.
If you are unsure whether your address qualifies, contact the practice rather than assuming.

Provide accurate basic details.
NHS guidance says you do not need ID, proof of address, immigration status or an NHS number simply to register with an NHS GP in England.

Ask about regular medicine early.
If you take repeat medication, make sure the new practice has enough information to avoid an unnecessary interruption while records transfer.

Named GP: Windrush allocates patients a named accountable GP, but its registration page says patients can still request to see other GPs at the surgery subject to availability.

Windrush new-patient registration NHS GP registration rules

Services that use a different route

Not every health need should be sent through the standard GP appointment form.

Diabetes care

Windrush says patients are invited for annual long-term-condition review, usually around their birth month.

Contraception

The practice publishes local pharmacy routes for some contraception and asks patients to request an appointment for coils, injections, implants and other practice-based care.

Emergency contraception

The practice says this is available promptly through local pharmacies. If contacting Windrush, make the urgency clear so a healthcare professional can respond appropriately.

Ear wax

Windrush says ear syringing/wax removal is offered only as part of a referral for a hearing test rather than as a general walk-in service.

Sexual health clinic

A separate Oxfordshire sexual-health clinic operates at Windrush Medical Practice by arrangement. It is an independent service, so use Sexual Health Oxfordshire rather than the GP reception for clinic-specific queries.

Podiatry and endoscopy

These are among other health-centre services located on the ground floor and operate independently from Windrush Medical Practice, which is on Level 1.

Official Windrush clinics and services

Why this distinction matters: sharing a building does not mean a service is run by the GP practice. Check the provider named in your appointment letter before calling Windrush reception.

If you are comparing digital GP systems, the Three Chequers Medical Practice guide demonstrates a different SystmConnect-based model; Windrush patients should still follow Windrush’s own Accurx instructions.

Parking, accessibility and arriving at the health centre

Parking

Windrush says on-site parking is limited and is kept free for elderly or disabled patients. A public car park is available in Woodford Way, about 200 metres from the surgery.

Cycle parking

The current contact page lists cycle parking at the site.

Mobility access

Disabled parking, a disabled toilet, wheelchair access and step-free access are listed.

Communication access

The practice lists Braille translation, an induction loop and text relay among its accessibility facilities.

Families

Baby-changing and parent-and-baby facilities are listed at the practice.

Before travelling

If an access feature is essential for your visit, call reception beforehand so the team can confirm the practical arrangement.

CQC rating: Outstanding, with historical inspection dates

The Care Quality Commission currently displays an overall rating of Outstanding for Windrush Medical Practice, Windrush Health Centre. The rating should be read with its dates: it is not the result of a new 2026 inspection.

CQC record	Published detail	Context
Overall rating	Outstanding	Current rating displayed on the CQC profile.
Safe	Outstanding	Domain rating currently displayed.
Effective	Outstanding	Domain rating currently displayed.
Caring	Good	Domain rating currently displayed.
Responsive	Good	Domain rating currently displayed.
Well-led	Outstanding	Domain rating currently displayed.
Inspection visit	5 May 2016	Historical comprehensive inspection.
Report published	17 June 2016	Publication date of the rated inspection.
Later data review	6 July 2023	CQC said it had not found evidence requiring reassessment of the rating at that stage.

Current CQC profile CQC inspection timeline

Do not turn “Outstanding” into review stars. CQC is a regulatory quality rating, not a Google-style patient review or AggregateRating.

Map and directions to Windrush Medical Practice

Windrush Medical Practice
Welch Way
Witney
Oxfordshire
OX28 6JS

Map provided for journey planning only. MedicalPracticeUK.org is independent and is not the official practice website.

Parking tip: do not rely on getting a general on-site space. The practice reserves its limited on-site parking for elderly or disabled patients and points other visitors towards Woodford Way public car park, around 200 metres away.

Enhanced access and what to do when Windrush is closed

Access period	Current practice information
Friday 7:30am–8:00am	Blood tests and some nursing appointments are offered as pre-booked enhanced access.
Monday–Thursday 6:30pm–7:00pm	Extended GP telephone appointments are available when pre-booked. The surgery building is not generally open for these calls.
Friday 6:30pm–7:00pm	Additional pre-booked surgery appointments are listed; the practice says the door is closed once attending patients arrive.
Urgent help when closed	Use NHS 111 online or call 111. Use 999 for a life-threatening emergency.

Official sources used

Last verified: 20 September 2026.

Windrush Medical Practice Witney FAQs

Where is Windrush Medical Practice and what is the phone number?

Windrush Medical Practice is at Welch Way, Witney, Oxfordshire, OX28 6JS. The main telephone number is 01993 702911.

What are Windrush Medical Practice opening hours?

The practice currently lists Monday to Thursday from 8:00am to 6:30pm and Friday from 7:00am to 6:30pm. Saturday and Sunday are closed. Patient Services and the dispensary have shorter service-specific hours.

How do I request a GP appointment at Windrush Medical Practice?

Urgent and routine GP appointment requests are sent through the practice’s GP online system, currently Accurx. This allows the clinical team to assess urgency and decide the most appropriate next step.

What if I cannot complete the Accurx form?

Call Windrush Medical Practice on 01993 702911. The practice says its Patient Services Team can help patients who need assistance completing an online form.

How do I request a home visit?

Do not request a home visit through the online service. Call 01993 702911 before 10:00am. Home visits are for patients who are housebound or too ill to attend, and a GP assesses whether a visit is appropriate.

How long should I allow for a repeat prescription?

The current prescription page says to allow five working days if Windrush dispenses your medicines and five to seven working days if the prescription goes to another pharmacy. The separate dispensary page still contains a shorter three-working-day figure for dispensing patients, so allow the longer period or confirm directly with the dispensary.

How do I get test results from Windrush Medical Practice?

Check the NHS App if you use it, or use the practice’s Get Test Results or online-contact route. Windrush does not publish one fixed turnaround period that applies to every type of test on the current pages reviewed.

Is Windrush Medical Practice accepting new patients?

The current Windrush registration page says the practice is welcoming new patients. Start by entering your postcode into the official boundary checker and follow the registration process shown for your address.

Is there parking at Windrush Medical Practice?

Yes, but on-site parking is limited and the practice says it keeps those spaces free for elderly or disabled patients. A public car park is available in Woodford Way about 200 metres from the surgery. Disabled parking and cycle parking are also listed.

What is Windrush Medical Practice’s CQC rating?

CQC currently displays an overall rating of Outstanding. The rated inspection took place on 5 May 2016 and the report was published on 17 June 2016. CQC reviewed available information again on 6 July 2023 and said it had not found evidence requiring reassessment at that stage.

Independent information notice: MedicalPracticeUK.org is not Windrush Medical Practice, Windrush Health Centre, the NHS, NHS 111, Buckinghamshire Oxfordshire and Berkshire West ICB or the Care Quality Commission. Opening hours, Accurx arrangements, appointment capacity, prescription processing, vaccination clinics and enhanced-access sessions can change. Use the official links above when information affects an immediate visit or request.

Windrush Medical Practice Call 01993 702911