Three Spires Medical Practice Truro

Emergency first: MedicalPracticeUK.org is an independent information website, not Three Spires Medical Practice or the NHS. If someone is seriously ill or injured and their life is at risk, call 999. If the surgery is closed and you need urgent medical help that is not life-threatening, use NHS 111 online or call 111.

Truro NHS GP patient route

Three Spires Medical Practice Truro: urgent calls, routine AccuRx and patient help

Three Spires Medical Practice is at Truro Health Park, Infirmary Hill, Truro, Cornwall, TR1 2JA. Its current appointment system deliberately separates urgent same-day problems from routine GP requests: urgent problems are phoned through reception, while routine GP requests use AccuRx or the NHS App during a shorter morning submission window.

Urgent or routine? Appointment steps Map and parking

Urgent today? Phone

Clinical triageRoutine GP requests received in the morning window are triaged the same day.

✓Correct routeSame-day care, routine GP, phone advice, pharmacy or another service.

Main surgery phone

01872 272272

Use this number for urgent same-day medical concerns, help if you cannot submit a routine request online, home-visit requests, test-result help, access or interpreter support, and reception guidance.

Call Three Spires Official practice website

Practice address

Three Spires Medical Practice
Truro Health Park
Infirmary Hill
Truro
Cornwall
TR1 2JA

NHS practice code: L82028

Three Spires shares Truro Health Park with Lander Medical Practice. Check the practice name on your appointment message before entering the building or giving the destination to a driver.

Phone

01872 272272

Core hours

Mon–Fri 8:00–6:30

Routine GP request

8:00–11:30am

CQC

Overall Good

Fast answer: Three Spires Medical Practice is at Truro Health Park, Infirmary Hill, Truro, Cornwall, TR1 2JA. Phone 01872 272272. The surgery is normally open Monday to Friday from 8:00am to 6:30pm. For an urgent same-day medical problem, phone reception. For a routine GP appointment request, use AccuRx or the NHS App between 8:00am and 11:30am on working days.

Urgent today or routine? This is the key distinction

Urgent same-day medical problem

Phone reception on 01872 272272.

The practice changed urgent access from 1 October 2025. Reception asks a short set of triage questions and passes the information to the duty team, which decides the appropriate next step.

Possible outcomes can include a same-day GP or paramedic appointment, a routine appointment, telephone/text advice or signposting to another service.

Do not send an urgent same-day problem through the routine AccuRx form.

Routine or ongoing GP problem

Submit an online triage request through AccuRx or the NHS App between 8:00am and 11:30am on working days.

The current appointment page says routine GP requests received in this window are triaged that same day.

If you cannot submit the request online, call reception during that time and staff can complete the form with you.

Administrative requests use a different window. Medical letters, fit notes, routine result questions, referrals, long-term-condition reviews and general admin can be submitted through AccuRx from 8:00am to 6:30pm. That wider window is not the routine GP appointment-request window.

Three Spires Medical Practice opening hours

Day	Core practice hours	Patient note
Monday	8:00am–6:30pm	Routine GP online requests are currently accepted 8:00am–11:30am.
Tuesday	8:00am–6:30pm	Administrative AccuRx requests can use the wider 8:00am–6:30pm window.
Wednesday	8:00am–6:30pm	Urgent same-day problems should be phoned through reception.
Thursday	8:00am–6:30pm	Check live practice notices before an important visit.
Friday	8:00am–6:30pm	Allow extra prescription time before weekends and bank holidays.
Saturday	Closed	Pre-booked extended-access appointments operate separately.
Sunday	Closed	Use NHS 111 for urgent non-life-threatening help.

The official contact page states that the surgery is closed on bank holidays. Opening hours describe the practice building; they do not mean every appointment type or clinician is available throughout the entire period.

Official contact and opening hours NHS Three Spires profile

How the current appointment system works

Decide whether it needs same-day attention.
If the problem cannot safely wait for a routine appointment, phone reception rather than completing the routine online request.

For routine GP care, submit between 8:00am and 11:30am.
Use AccuRx or the NHS App on a working day. The practice says routine appointment requests received during this window are triaged that day.

If digital access is difficult, phone the practice.
Reception can complete the routine request form with you during the same submission period.

Tell the practice what would help.
The appointment page asks patients to mention a preferred clinician where relevant, whether they prefer telephone or face-to-face care, and any interpreter, access or communication need.

What reception does with an urgent call

Reception asks a small amount of information about the medical problem. The practice explains that this helps its clinical duty team assess urgency and choose the most suitable GP, nurse, paramedic or other professional.

Continuity still matters. Three Spires says patients with routine problems can ask for a particular doctor, although waiting for that clinician may take longer than accepting the first suitable appointment.

Cancelling or changing an appointment

The practice lists several cancellation routes: NHS account/NHS App, SystmOnline, telephone, or replying CANCEL to the appointment reminder text. Patients arriving late may be asked to rebook.

Official Three Spires appointment guidance

NHS App, SystmOnline and Merryn

Three Spires currently offers more than one digital route. They are not interchangeable, so use each for the task it actually supports.

NHS App

The practice promotes the NHS App for appointment requests, repeat prescriptions, health-record access and other NHS account services.

SystmOnline

Registered users can order repeat medicines, manage supported appointments and view coded record information. The practice says new SystmOnline access can take up to 14 days after the application and ID checks.

Merryn digital assistant

Merryn is an optional 24-hour digital assistant on the practice website and phone system. It can help patients find self-service routes, repeat-prescription information, Pharmacy First and routine-booking guidance.

Merryn is an extra route, not the medical triage service. The practice says patients can still call, use forms or visit the surgery. Do not wait for a digital assistant if symptoms are urgent or life-threatening.

Extended access: early morning, evening and Saturday

Three Spires currently publishes additional routine appointment availability outside its normal 8:00am–6:30pm core hours.

Weekdays

The practice lists extended access between 7:00am and 7:00pm.

Saturday

The appointments page lists Saturday extended access between 8:00am and 4:00pm.

These appointments must be pre-booked at least 24 hours in advance, are for routine health matters and are described by the practice as appointments with your own GP.

Do not treat extended access as an urgent walk-in service.

Home visits: phone before 10:30am where possible

The practice reserves home visits for patients who are genuinely housebound or whose condition makes attendance at the surgery inappropriate.

Call 01872 272272 before 10:30am where possible. The practice says it will telephone first to understand what you need before arranging the appropriate response.

Repeat prescriptions: no phone or email ordering

The official prescription page is clear: routine repeat-prescription requests are not accepted by telephone or email.

Ordering route	How it works	Timing
NHS App / NHS account	Choose medicines from the repeat list and send the request securely.	Give at least 3 full working days’ notice.
SystmOnline	Registered online-services users can select repeat medicine and dosage.	Allow practice processing plus pharmacy time.
Online prescription form	Available for registered patients who cannot use the account-based routes.	Do not leave it until the last dose.
Paper repeat form	Bring the paper request to the surgery during opening hours.	Allow extra time around weekends and bank holidays.

Practice time and pharmacy time are different. Three Spires asks for at least 3 full working days for the prescription request and advises collecting from the nominated pharmacy around 5–7 working days after ordering.

You need a nominated pharmacy for electronic collection. The nomination can be changed in the relevant app/website, through the GP practice or at a pharmacy that accepts electronic prescriptions.

Official Three Spires prescription guidance

The Medication Practices guide explains repeat medicines and pharmacy planning in more detail, but Three Spires’ own 3-day and 5–7-day timings are the rules to follow here.

Test results: usually 3–7 working days

The practice says most results arrive electronically from the hospital and normally take 3 to 7 working days. It asks patients to confirm their result rather than assuming that silence means everything is normal.

Wait for the likely result window.
Most routine results are expected within 3–7 working days, although individual tests can take longer.

Check online first if convenient.
After doctor review, results can be available through the NHS account/NHS App or SystmOnline.

Use the online enquiry route if needed.
The practice says it will respond to an online test-result request within five working days.

Or phone after 2:00pm.
Reception can tell you the recorded result but is not qualified to clinically interpret it.

If the hospital ordered the test, contact the hospital team. Three Spires states that it cannot action tests requested by clinicians outside the practice.

Bringing in a specimen

Use a proper specimen container from reception. Label it clearly with name, date of birth, date provided and the reason for the specimen. An incorrectly labelled or unsuitable sample may need to be repeated.

Official Three Spires test-results guidance

Sick and fit notes

Three Spires publishes an online request form for patients who have been off sick for more than seven days. Patients can also phone or visit the surgery during opening hours.

Seven days or less

You generally use self-certification rather than an urgent GP appointment.

More than seven days

Your employer will normally ask for a fit note or Statement of Fitness for Work.

The practice says fit notes can be backdated when appropriate but cannot be future dated. It specifically asks patients not to request an emergency appointment simply for a sick/fit note.

Official sick/fit-note guidance

Register with Three Spires Medical Practice

Three Spires says it accepts new patients who are ordinarily resident in the UK and live within its practice boundary. NHS currently also lists the surgery as accepting new patients.

Check the practice boundary.
Use the interactive postcode/catchment tool on the registration page before submitting a registration.

Choose online or paper registration.
The practice uses the NHS “Register with a GP surgery” service and also provides paper forms.

Know the NHS online-registration rule.
The practice’s NHS online-registration route states that you do not need proof of address, immigration status, ID or an NHS number simply to register online.

Do not apply as an out-of-area patient.
Three Spires says it stopped accepting out-of-area registrations from 1 February 2022. Patients who move outside the boundary are asked to register nearer home.

If you are visiting Truro temporarily

The practice now asks visitors to contact their own registered GP first, because that practice has access to the full record. Three Spires asks temporary visitors to contact it for face-to-face care only where their own GP has advised that local assessment is needed. Use NHS 111 when urgent care is required outside your own GP’s opening hours.

Official Three Spires registration page Current NHS profile

Three Spires and Lander Medical Practice both operate from Truro Health Park, but they are separate GP practices with different telephone numbers, registration lists and patient procedures.

Services and local care options

Three Spires provides general NHS GP care from a purpose-built surgery at Truro Health Park and is part of the Truro Primary Care Network with Lander Medical Practice.

Practice physiotherapy

CQC records a substantial physiotherapy service at the site, including specialist spinal physiotherapy and dedicated treatment space.

Family planning

CQC lists family-planning services among the regulated activities delivered from the practice.

Diagnostic and screening

Diagnostic and screening procedures are among the CQC-registered activities provided by the service.

Minor procedures

The practice is registered for surgical procedures and has dedicated clinical treatment facilities.

Pharmacy support

The appointments page encourages suitable patients to use community pharmacies for many minor ailments and medicine questions.

Teaching and research

CQC describes Three Spires as a teaching practice involved in GP registrar training, medical education and research activity.

Official Three Spires services directory

Accessibility and parking at Truro Health Park

Accessibility

Braille translation service.
Disabled WC.
Induction loop.
Signing service available.
Step-free access.
Wheelchair access.

Parking and family facilities

Car parking.
Cycle parking.
Disabled parking.
Baby-changing facility.

Allow extra time for parking. The practice officially lists car and disabled parking, but Healthwatch Cornwall’s July 2026 visit reported that some patients found finding a space difficult and arrived early to avoid being late. This is a practical observation, not a guarantee that parking will be unavailable.

If you need an interpreter or another communication adjustment, tell reception in advance where possible. The practice says interpretation can be arranged.

Complaints and patient feedback

Three Spires publishes both an informal local-resolution route and a formal complaints process.

Raise a concern early

You can initially speak to a member of staff. The practice says many concerns are best resolved locally and formal complaints are normally handled through the Practice Manager.

Formal complaint timing

The practice says a complaint should normally be made within 12 months of the incident, or within 12 months of becoming aware of the issue, although exceptions can apply.

For a formal complaint, the practice says it will acknowledge the complaint within three working days. Its published procedure aims to deal with formal matters promptly, generally within 20 working days depending on complexity.

Patient Participation Group

The practice also operates a Patient Participation Group. It says the group meets roughly every three months and also gathers feedback from patients who prefer to participate remotely.

Official Three Spires complaints procedure Patient Participation Group

CQC rating and inspection dates

The Care Quality Commission currently displays Overall: Good for The Three Spires Medical Practice.

CQC record	Published detail	Context
Overall rating	Good	Current rating displayed on the live CQC profile.
Most recent inspection activity	6, 7 and 14 September 2022	CQC carried out an announced inspection looking at part of the service.
Report published	8 November 2022	CQC published the inspection findings and continued the Good overall rating.
Latest listed review	6 July 2023	CQC reviewed available data and found no evidence requiring inspection or rating reassessment at that stage.

CQC’s “Good” is a regulatory assessment, not a patient star rating. It is therefore not converted into Review or AggregateRating structured data.

Live CQC profile CQC inspection timeline

Map and directions to Truro Health Park

Three Spires Medical Practice
Truro Health Park
Infirmary Hill
Truro
Cornwall
TR1 2JA

Map provided for location and directions only. MedicalPracticeUK.org is not the official Three Spires Medical Practice website.

Open directions to Three Spires Medical Practice

When Three Spires Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent problem that cannot wait	Use NHS 111 online if age 5+, or call 111. Call 111 for a child under 5.
Minor illness or medicine advice	A community pharmacist may be able to help without a GP appointment.
Urgent minor injury or condition	Use NHS 111 to identify the appropriate urgent treatment route rather than travelling to the wrong service.
Routine admin or GP request	Use the correct Three Spires route on the next working day.

Official sources used

Last verified: 20 September 2026.

Three Spires Medical Practice Truro FAQs

What is the Three Spires Medical Practice phone number and address?

The phone number is 01872 272272. Three Spires Medical Practice is at Truro Health Park, Infirmary Hill, Truro, Cornwall, TR1 2JA.

What are Three Spires Medical Practice opening hours?

The practice lists normal opening from 8:00am to 6:30pm Monday to Friday, with Saturday and Sunday closed. It is also closed on bank holidays.

How do I request an urgent same-day appointment at Three Spires?

Phone reception on 01872 272272. The practice says urgent same-day medical concerns should be phoned through rather than submitted using the routine online form. Reception gathers triage information for the duty team to review.

When can I submit a routine GP appointment request?

Routine or ongoing GP appointment requests can currently be submitted through AccuRx or the NHS App between 8:00am and 11:30am on working days. The practice says requests received during that window are triaged the same day.

Can I use AccuRx after 11:30am?

Yes, but not for a routine GP appointment request. The practice currently accepts administrative and routine-care requests that do not require a GP appointment through AccuRx between 8:00am and 6:30pm, including fit notes, letters, results, referrals and long-term-condition reviews.

How do I request a home visit?

Call 01872 272272 before 10:30am where possible if you are housebound and need medical assessment. The practice says it will telephone first to understand what you need before arranging the appropriate response.

How long do Three Spires repeat prescriptions take?

The practice asks for at least three full working days’ notice and advises patients to collect the prescription from their nominated pharmacy around five to seven working days after ordering. Repeat requests are not accepted by telephone or email.

How long do test results take?

Three Spires says most results normally take three to seven working days. Once reviewed, they may be available through the NHS App or SystmOnline. You can also use the online form or phone the surgery after 2:00pm.

Is Three Spires Medical Practice accepting new patients?

The practice says it accepts new patients who are ordinarily resident in the UK and live inside its practice boundary, and NHS currently lists the surgery as accepting new patients. Three Spires does not accept out-of-area registrations.

What is the CQC rating for Three Spires Medical Practice?

CQC currently displays an overall rating of Good. The latest listed inspection activity took place on 6, 7 and 14 September 2022, the report was published on 8 November 2022, and CQC reviewed available information again on 6 July 2023 without finding evidence requiring reassessment at that stage.

Independent information notice: MedicalPracticeUK.org is not Three Spires Medical Practice, the NHS, NHS Cornwall and Isles of Scilly, NHS 111 or the Care Quality Commission. Appointment windows, online-form availability, pharmacy processing, extended access, registration status and practice services can change. Use the official sources above for live information affecting an immediate visit or medical request.

Three Spires Medical Practice Call 01872 272272