Violet Lane Medical Practice: appointments, hours, prescriptions and Croydon GP access
Violet Lane Medical Practice is at 231 Violet Lane, Croydon, Surrey, CR0 4HN. The practice now uses a structured Violet Lane Request Form for routine and urgent medical queries, while reception can complete the same form for patients who cannot use the internet.
Use reception if you cannot complete the online request form, need urgent help after the form closes, want to request a home visit, need prescription support, have a registration query or need an accessibility adjustment.
Violet Lane Medical Practice
231 Violet Lane
Croydon
Surrey
CR0 4HN
NHS.uk and the current CQC profile use the same address and telephone number.
Open directionsViolet Lane Medical Practice opening hours
NHS.uk currently publishes the following reception hours and says they were last confirmed on 12 March 2025.
| Day | Reception hours | Patient note |
|---|---|---|
| Monday | 8:00am–6:30pm | Use the request form for medical queries while available. |
| Tuesday | 8:00am–6:30pm | Same core-hours pattern. |
| Wednesday | 8:00am–6:30pm | Check current notices before travelling. |
| Thursday | 8:00am–6:30pm | Routine requests can use online services. |
| Friday | 8:00am–6:30pm | Order routine medication before weekend pressure. |
| Saturday | Closed | Pre-booked extended-access clinics operate separately. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help. |
Appointments: the Violet Lane Request Form is the main route
Violet Lane offers same-day, urgent and routine appointments by phone or face-to-face according to clinical need, but patients do not simply select a GP slot first. The practice asks for a structured request.
Open the official Accurx/Violet Lane form and choose the medical-issue route. The form is only available during the hours shown on the live form.
Phone 020 8688 0333 or go to the front desk. Reception staff can enter the same information for you while the form is open.
The practice says your own GP team reviews the request and may contact you for more information.
If the GP decides you need urgent care, the practice says you should be available to attend the surgery that day.
Evening, Saturday and Croydon GP Hub access
Violet Lane participates in Croydon extended-access arrangements. These services are separate from normal weekday reception opening.
| Service | Published availability | How to access |
|---|---|---|
| Weekday extended access | 6:30pm–8:00pm | Pre-book through the practice. |
| Saturday extended access | 9:00am–5:00pm | Face-to-face GP, First Contact Practitioner and nurse appointments are bookable at Violet Lane Medical Practice. |
| Croydon GP Hubs | 8:00am–8:00pm, 7 days a week, 365 days a year | NHS 111 can book a hub appointment; the practice says walk-in access may also be possible but can involve waiting. |
Croydon GP Hub locations published by the practice
- Purley Hospital: 856 Brighton Road, Purley, CR8 2YL.
- East Croydon: 59 Addiscombe Road, Croydon, CR0 6SD.
- Parkway Health Centre: Parkway, New Addington, CR0 0JA.
Friday NHS App support sessions
One useful Violet Lane-specific service is its weekly NHS App support clinic. The practice says one-to-one help is available every Friday either face-to-face or by telephone.
What the session can help with
- NHS App login problems.
- Setting up online record access.
- Understanding how to use the NHS App.
- Submitting requests through online services.
Proxy access
The practice can help patients set up proxy access, including for children. A signed consent form is required where applicable.
The practice says patients can request NHS App support through its online form and will then receive a booking link showing available appointment slots.
Repeat prescriptions: online is preferred
Repeat prescriptions are for medicines already agreed with the practice. If Violet Lane has not prescribed the medicine before, the practice says you need a doctor appointment to discuss it.
| Ordering method | Practice guidance |
|---|---|
| NHS App | Recommended as a quick route linked directly to your practice prescription record. |
| Patient Access | Can be used to request repeat medication online. |
| Violet Lane online form | Choose the admin-query route and then repeat prescription. |
| Reception / paper slip | Use a repeat-prescription slip or tick the medicines required on the counterfoil. |
| Telephone | Reserved for patients on the housebound register, learning-disability register or in assigned care homes. |
For wider help with NHS repeat medicines, nominated pharmacies and online ordering, see the MedicalPracticeUK prescription guide.
Test results: use the quieter reception windows
The practice does not publish one standard turnaround time because the expected return date depends on the test. When the sample or investigation is taken, you should be told approximately how long to wait.
Different tests can take different lengths of time to reach the practice.
The practice asks patients to phone between 2:30pm–4:00pm or 5:00pm–6:00pm, when reception has more time to handle result queries.
If the result needs discussion, make the appointment or follow the instruction provided by the practice.
Home visits: submit before 10am where possible
Home visits are restricted to patients who are housebound because of illness or disability. The practice reminds patients that several people can be seen at the surgery in the time needed for one home visit and that the surgery has better examination and treatment facilities.
Use the practice request form for a home-visit request.
A doctor or nurse may call because the problem may be manageable by telephone advice.
A nurse may be more appropriate, or hospital assessment may be recommended instead of a GP home visit.
Register with Violet Lane Medical Practice
NHS.uk currently shows Violet Lane Medical Practice as accepting new patients. The practice says new registrations are for people living within its practice area.
Use the catchment-area step on the official registration page before starting the form.
The practice links to its online registration service from the new-patient page.
The practice says you will receive a text or email confirming that the form has been received.
A second confirmation is sent when registration has been completed.
Named GP
Every registered patient is allocated a named accountable GP, but the practice says patients can still book with other GPs. It will make reasonable efforts to accommodate a preferred named GP.
Temporary registration
Temporary registration can last for up to three months while you remain registered with your permanent GP. Emergency GP treatment can initially be provided for up to 14 days.
Clinics and services specific to Violet Lane
Antenatal and postnatal
Doctors and attached midwives provide antenatal and postnatal care under local and national pathways.
Cervical screening
The practice provides cervical screening through its practice-nurse team for eligible patients.
Child health
Child-health checks and immunisation-related services are included in the published practice services.
Minor operations
The practice provides minor-operation services for problems that do not require specialist referral. Ask your GP whether your condition is suitable.
Sexual health
The practice advises patients to speak with its doctors or nurses for sexual-health information and advice.
Long-term conditions
The practice describes clinics for conditions including asthma and diabetes management.
Travel vaccinations: start at least six weeks before travel
The practice asks patients needing travel vaccinations to complete its online travel form as early as possible—at least six weeks before departure.
Give details of your destination and travel plans.
The practice asks patients to check whether vaccinations are required and then book the vaccination appointment.
The practice says the vaccination appointment should ideally be at least two weeks before travel so vaccines have time to work.
Parking, wheelchair access and communication support
Parking reality
The practice says patient parking is on nearby roads. Its three on-site parking spaces are reserved for GPs and should not be obstructed.
Do not use the neighbouring church car park. The practice specifically asks patients not to park there.
Wheelchair access
Disabled access is provided through the front lobby door, and the practice lists a fully equipped wheelchair-accessible toilet.
Hearing support
An induction loop is available at reception. The website accessibility statement also says the practice provides text relay and can arrange a BSL interpreter if contacted before the visit.
Visual information
The practice says its leaflet can be supplied in large print or on CD for blind or partially sighted patients. Guide dogs are welcome.
If Croydon location is your main reason for comparing practices, the Shotfield Medical Practice Wallington guide covers another nearby South London GP service, while Wimbledon Medical Practice explains a different South West London appointment model.
Complaints, feedback and the Patient Participation Group
Making a complaint
The practice asks patients with a complaint to contact the Practice Manager. Further written information about its complaints procedure is available from reception, and an official complaints form is published online.
Official complaints procedurePatient Participation Group
Violet Lane has a patient group and invites registered patients from a broad range of backgrounds to contribute views about opening times, care and practice services.
Patient Participation Group informationCQC: current provider has not yet been inspected
The current CQC profile for Violet Lane Medical Practice is location ID 1-15776665906. CQC says the current service was registered on 15 May 2023 and has not yet been inspected.
| CQC record | Status / date | How to read it |
|---|---|---|
| Current provider profile | Registered 15 May 2023 | This is the current CQC service record. |
| Current inspection status | Not yet inspected | CQC has not published a new inspection rating for the current provider. |
| Archived Good profile | Latest inspection 29 May 2019; report published 3 July 2019 | The Good rating is historical and belongs to an archived provider/profile. |
| Archived service date | 7 August 2022 | That older inspected service record is no longer the current provider profile. |
Map and directions to Violet Lane
Violet Lane Medical Practice
231 Violet Lane
Croydon
Surrey
CR0 4HN
What to do when Violet Lane is closed
| Situation | Use this route |
|---|---|
| Life-threatening emergency | Call 999. |
| Urgent but not life-threatening | Use NHS 111 online or call 111. |
| Need an out-of-hours GP | NHS 111 can arrange a Croydon GP Hub appointment where appropriate. |
| Minor illness or medicine advice | A community pharmacist may be the appropriate first route. |
| Dental problem | Use a dentist or dental urgent-care route rather than the GP practice. |
Official sources used
- Violet Lane Medical Practice official website
- Appointments, Violet Lane Request Form, Croydon hubs and extended access
- Repeat-prescription guidance
- Test-result guidance
- Home-visit guidance
- New-patient registration
- Clinics, NHS App support and services
- Disability-access information
- NHS Violet Lane Medical Practice profile
- Current CQC Violet Lane profile
Last verified: 20 September 2026.