The Mill Medical Practice | NHS GP Surgery Mill

Emergency first: This is an independent patient guide, not the NHS and not The Mill Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, severe burns, severe allergic reaction, fits that are not stopping, acute confusion, or someone not responding. If urgent but not life-threatening, use NHS 111 online or call 111.

Godalming NHS GP action guide

The Mill Medical Practice: appointments, prescriptions, test results, hours and patient help

The Mill Medical Practice is an NHS GP surgery at Catteshall Mill, Catteshall Road, Godalming, Surrey GU7 1JW. This guide gives the quickest patient route for online appointment requests, repeat prescriptions, test results, fit notes, registration, NHS App access, parking, disabled access, CQC rating, complaints and what to do when the surgery is closed.

Choose care route Request appointment Order medicine

Before you phone or travel

999

EmergencyCall 999. Do not wait for online forms or GP review.

NHS

Appointment requestUse NHS App / NHS account, RapidHealth online form, or phone.

Repeat medicineCannot be ordered by phone; processing can take up to 72 working hours.

2pm

Test resultsPhone after 2pm, or use NHS account / online form.

Main surgery phone

01483 239903

Use this number for: appointment help, online-access problems, prescription issues, test-result queries after 2pm, registration questions, fit-note queries, document-signing questions, disabled-access help, parking questions, complaints routing and if you are unsure whether to use GP, pharmacy, NHS 111, A&E or 999.

Tap to call Use phone script

Address for maps and letters

The Mill Medical Practice
Catteshall Mill
Catteshall Road
Godalming
Surrey
GU7 1JW

Check the full Godalming address. “Mill Medical Practice” can be confused with other UK surgeries using “Mill” or “Mill Street” in the name.

Open directions

Phone

01483 239903

Address

Catteshall Mill, Godalming

NHS status

Accepting new patients

CQC

Overall Outstanding

Fast answer: The Mill Medical Practice is at Catteshall Mill, Catteshall Road, Godalming, Surrey GU7 1JW. The official surgery page lists phone 01483 239903. Appointments can be requested using the NHS App/NHS account, an online form, or by phone. Repeat prescriptions cannot be ordered by phone and can take up to 72 working hours to process. NHS.uk currently shows the surgery is accepting new patients.

Decision hub: what should a Mill Medical Practice patient do next?

Use this before calling, filling in a form, ordering medicine or travelling to Catteshall Mill.

Life-threatening emergency

Call 999 or go to A&E. Examples include chest pain, severe breathing difficulty, severe bleeding, collapse, severe burns, acute confusion, severe allergic reaction, or fits that are not stopping.

Urgent but not life-threatening

Use NHS 111 online or call 111. NHS 111 is available 24 hours a day, 7 days a week.

Appointment request

Use the NHS App/NHS account or RapidHealth online form. The practice reviews answers during practice hours and contacts you with the right next step.

Cannot use online services

Call 01483 239903. The practice says you can call to request an appointment.

Repeat prescription

Use NHS App/NHS account, online form if needed, or the in-surgery drop box. Do not phone for repeat prescriptions.

Test result

Use NHS account, online form, phone after 2pm, or ask in person. The practice’s online form response target is within 5 working days.

The Mill Medical Practice quick facts

Item	Official detail	Patient action
Practice name	The Mill Medical Practice.	Check “Godalming” and GU7 1JW to avoid another Mill surgery.
Address	Catteshall Mill, Catteshall Road, Godalming, Surrey, GU7 1JW.	Use the full address for maps, taxis, carers and appointment letters.
Phone	01483 239903.	Use for reception support and patient queries during surgery access hours.
Online contact	Official page links to RapidHealth online form and NHS App.	Use live official buttons, not old saved links.
PCN / ICB	Part of East Waverley PCN and Surrey and Sussex Integrated Care Board.	Some services may be shared locally through PCN routes.
NHS profile	Currently accepting new patients.	Still check the practice boundary before registering.

Opening hours, appointment hours and reception access

The official surgery page separates appointment times and reception times. Monday has a lunch closure pattern, while Tuesday to Friday show continuous daytime sessions.

Official surgery details NHS profile

Day	Appointments	Reception	Patient note
Monday	8am–1pm and 2pm–6:30pm.	7:30am–1pm and 2pm–6:30pm.	Plan around the lunch closure.
Tuesday	8am–6:30pm.	7:30am–6:30pm.	Use online request routes where possible.
Wednesday	8am–6:30pm.	7:30am–6:30pm.	Check messages for appointment type.
Thursday	8am–6:30pm.	7:30am–6:30pm.	Order medicine early before weekends.
Friday	8am–6:30pm.	7:30am–6:30pm.	Avoid leaving prescription issues until late Friday.
Saturday / Sunday	Closed.	Closed.	Use NHS 111 or 999 depending on severity.

Before travelling: temporary bank holiday, staff training, system outage or access changes can affect normal hours. Check the official site or phone line if the trip is important.

Appointments: NHS App, RapidHealth online form, phone and triage outcomes

The official appointment page says the practice recommends the best person and type of appointment for your issue. It may not always be a GP or face-to-face slot.

Official appointment page RapidHealth online form NHS App / NHS account

Start with emergency level.
Use 999 for danger signs. Use NHS 111 for urgent non-emergency help.

Use NHS App/NHS account if you can.
The practice says you can request an appointment online using your NHS account, but you must be registered with the practice.

Use the RapidHealth online form if needed.
Tell the practice about your condition or symptoms. They review answers during practice hours.

Expect the right next step, not always a GP slot.
The response could be self-care advice, a follow-up phone call, a follow-up video call, or an in-person appointment.

Call if online access is not possible.
You can call the surgery to request an appointment and ask for help with the correct route.

Phone script for reception

Hello, my name is [name], date of birth [DOB]. I am registered with The Mill Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving / routine]. I have tried [self-care/medicine]. Is this best for NHS App request, RapidHealth form, phone call, video call, face-to-face appointment, pharmacist, NHS 111 or 999?

Repeat prescriptions: 72 working-hour rule, no-phone rule and emergency supply

The official prescription page says repeat prescriptions cannot be ordered by phone for patient safety. Prescriptions can take up to 72 working hours to process.

Official repeat prescription page Order via NHS account NHS 111 emergency prescription

Need	Official route	Practical action
Order repeat medicine	NHS App / NHS account.	Use your NHS login details and order early.
No NHS App access	Online form.	Practice recommends the online form only if you do not have access to other online services like NHS App.
In person	Prescription drop-in box.	Use your repeat prescription slip if you have one.
By phone	Not accepted.	Do not phone for routine repeats; it delays safer request routes.
Nearly run out	Pharmacy or NHS 111 online.	If you will run out before processing, contact your pharmacy or NHS 111 online for emergency supply advice.
Pharmacy nomination	Electronic Prescription Service.	Choose a pharmacy so prescriptions can be sent electronically.
Old medicines	Return to pharmacy.	Do not put old medicines or inhalers in household bins or flush them down the toilet.

Order early: 72 working hours does not include weekends, bank holidays, pharmacy dispensing time, medication reviews, delivery delays or out-of-stock medicine problems.

Medication review: if you take medicines regularly, the practice says they should be checked at least once a year. Request a review if you have side effects or concerns.

Test results: online, phone after 2pm, privacy and 5-working-day response

The official test-results page says patients can use NHS account, online form, phone, or in-person routes depending on what they need.

Official test results page NHS App / NHS account

Question	Answer	Action
Which results?	Blood tests, urine tests, X-rays and ultrasounds are listed examples.	Check who ordered the test first.
Online route	NHS account can be used to ask for or view test results.	Use NHS App if your account is enabled.
Online form	The practice says it will respond within 5 working days.	Use for non-urgent result queries.
Phone route	Call after 2pm.	Do not phone early in the morning for routine results.
Privacy	Information is usually given directly to the patient only.	Permission may be needed before speaking to a carer/family member.
Hospital tests	Hospital/clinic that ordered the test is often best placed to explain it.	Contact the ordering team if the GP did not arrange the test.

Fit notes and sick notes: 7-day rule, hospital treatment and request route

The official fit-note page explains the self-certification rule and when a GP fit note is usually needed.

Official fit note page GOV.UK self-certification form

Situation	What it means	Best action
Off work 7 days or less	You usually do not need a GP fit note.	Use self-certification unless your employer has a specific policy.
Off work more than 7 days	Your employer may ask for a fit note.	Use the official fit-note request route.
Hospital treatment	Hospital doctor should provide the fit note if hospital is treating you.	Ask the hospital team before asking the GP.
May be fit for work	Fit note may suggest adjusted duties or phased return.	Discuss adjustments with your employer.
Short absence certificate request	There may be a charge for a GP note when off 7 days or less.	Ask reception before requesting.

Register with The Mill Medical Practice

NHS.uk currently lists the surgery as accepting new patients. The official registration page says you usually need to live within the practice boundary.

Official registration page NHS profile NHS online registration

Check the boundary.
The practice says you usually need to live within the practice boundary to join.

Find your NHS number.
The form asks for a 10-digit NHS number. You can find it on a prescription, appointment letter or NHS online service.

Have at least one month of medication.
The practice warns records can take around a month to transfer, and during that time you may not be able to renew prescriptions.

Use online registration where possible.
The official page says the online registration process takes around 15 minutes.

Paper form option.
You can download/print a form or get a paper copy from the surgery, then email it or drop it at reception.

ID examples listed by the practice: passport, birth certificate, HC2 certificate, rough sleepers’ identity badge, hostel/accommodation registration or mail-forwarding letter. These help matching records but ask the surgery if you do not have standard ID.

Temporary patient: if you are staying in the area for less than 3 months, the practice says you may be able to register as a temporary patient. Contact the surgery to check.

Disabled access, parking and arrival checklist

The official surgery page lists several access and parking facilities. Still allow time because availability can vary on the day.

Official access and parking details

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Disabled access

Official page lists disabled toilet, step-free access and wheelchair access.

Loop

Hearing support

Official page lists an induction loop. Tell reception if you need communication support.

Parking

Official page lists car parking, cycle parking and disabled parking.

What to bring

Bring medicine packets, forms, sample pot if requested, glasses/hearing aids, ID if registering, and hospital letters if relevant.

Local travel tip: Catteshall Road and Godalming traffic can affect arrival time. If you have mobility needs or a strict appointment slot, leave extra time.

Doctors, nurses, pharmacists, paramedics and named GP note

The official staff page lists doctors, nursing team, health care assistants, pharmacists, primary care network team and urgent care team. It also says every patient has a named GP and can express a preference about the GP they are assigned to.

Official staff page

Team	Officially listed examples	Patient takeaway
GP team	Dr Anthony Cerullo, Dr Su Clark, Dr Georgina Dalton, Dr Pippa Ellis, Dr Klaus Green, Dr Nicole Peppiatt, Dr Ann Summersgill, Dr Matthew Bennett and Dr Emily Rowlands are among listed doctors.	Staff lists and clinic days can change. Use official page before asking for a named GP.
Nursing / HCA	Practice nurses, lead practice nurse, nurse associate and health care assistants are listed.	Reviews, checks, monitoring and procedures may be handled by nursing/HCA team.
Urgent care team	Practice paramedics and urgent care roles are listed.	You may not always need a GP if another clinician is more suitable.
Pharmacy team	Clinical pharmacist and pharmacy technician are listed.	Useful for medication reviews, side-effect questions and medicine optimisation.
Named GP	Every patient has a named GP and can express a preference.	Named GP does not mean every appointment will be with that GP.

Useful services: self-care, pharmacy, travel vaccines, eyes and records

The official services pages include practical routes that can save a GP appointment when another service is better.

Official services directory Self-care page Travel vaccinations

Need	Official detail	Action
Minor illness	Self-care page lists back pain, dermatitis, indigestion, blocked nose, constipation, migraines, coughs, acne, sprains, headaches and more.	Use pharmacy or NHS self-care advice unless symptoms are worrying or worsening.
Home medicines kit	Practice lists paracetamol, mild laxatives, rehydration mixture, indigestion remedy, thermometer, plasters and dressings as useful basics.	Keep medicines locked away from children and check expiry dates.
Travel vaccines	Travel advice should be requested at least 8 weeks before departure.	Contact the surgery early; some vaccines need multiple doses.
Eye problem	Optician is often the best starting point; urgent symptoms need same-day help.	Use NHS optician route unless red flags or injury need urgent care.
Medical records	GP record includes past conditions, allergies, medication, test results, appointment notes and letters.	NHS App/NHS account may show records; you may need to request access once.
Private document signing	Examples include private sick notes, insurance certificates, fitness reports, travel certificates, benefit claims, adoption/fostering reports.	Ask before assuming it is NHS work or free.

Pharmacy first: pharmacists can help with coughs, colds, sore throats, tummy trouble, aches and pains, medicine side effects and over-the-counter options.

CQC rating: Overall Outstanding

CQC lists The Mill Medical Practice as Overall: Outstanding. The CQC overview shows the report was published on 5 January 2026. The latest overview lists Safe, Responsive and Well-led as Good, and Effective and Caring as Outstanding.

CQC profile CQC inspection summary

CQC item	Listed detail	How to use it
Overall	Outstanding.	Good quality indicator, not live appointment availability.
Safe	Good.	Read CQC report for detail.
Effective	Outstanding.	Shows CQC’s assessment of effective care.
Caring	Outstanding.	Shows CQC’s assessment of patient experience and care.
Responsive	Good.	Check official practice for live access routes.
Well-led	Good.	CQC quality domain, not a substitute for current service notices.
Practice context	CQC says the practice serves approximately 16,800 patients and is an accredited training practice.	Explains why you may sometimes see trainees or wider clinical-team roles.

Feedback, complaints and formal complaint timing

The official feedback and complaints pages separate general feedback from formal complaints.

Feedback page Formal complaint page

Need	Official route	Practical note
Feedback / compliment	Surgery Feedback Form, phone or visit.	Can be anonymous unless you want a response.
Feedback response	Practice says it will get back within 5 working days if you request a response.	Include name, email or phone number.
Formal complaint	Written or verbal complaint; email or post accepted.	Include full name, DOB, registered practice, dates/times and details.
Acknowledgement	Practice aims to acknowledge complaints within 3 working days.	Keep a copy of what you sent.
Response	Practice aims to respond in writing within 25 working days.	Complex multi-organisation complaints may take coordination.
Time limit	Usually within 12 months of the event or becoming aware of it.	Explain clearly if there is a good reason for delay.

Complaint for someone else: the practice may need written consent before it can discuss another patient’s care because of confidentiality rules.

When The Mill Medical Practice is closed

Use the right route based on urgency. NHS 111 is for urgent non-emergency help. 999 is for life-threatening emergencies.

Situation	Use this route	Examples
Life-threatening emergency	Call 999 or go to A&E.	Chest pain, severe breathing difficulty, severe bleeding, collapse, severe burns, acute confusion, severe allergic reaction.
Urgent but not life-threatening	NHS 111 online or 111.	You are unsure what to do or need urgent advice when the practice is closed.
Emergency repeat medicine	NHS 111 emergency prescription route or pharmacy.	Use if you will run out before the practice can process the prescription.
Minor illness	Community pharmacy / NHS self-care / NHS 111.	Coughs, colds, sore throats, tummy trouble, minor aches and medicine advice.
Routine GP issue	Use practice route when open.	Routine reviews, forms, non-urgent prescription changes, repeat test-result questions.

Map and directions: Catteshall Mill, Godalming

Address: The Mill Medical Practice, Catteshall Mill, Catteshall Road, Godalming, Surrey GU7 1JW. Use the map for travel planning only; confirm appointment type and live practice notices before leaving.

Before travelling

Check appointment type, whether it is phone/video/in-person, time, clinician, forms, sample pot, medication packets, ID if registering, and parking/access needs.

Send to a carer or driver

Use the full address and postcode: Catteshall Mill, Catteshall Road, Godalming, Surrey GU7 1JW.

Official sources and useful links

Use these official sources after reading the explanation above. They are included because they help complete real patient tasks.

Official practice website · Surgery details · Appointments · Repeat prescriptions · Test results · Fit notes · Register as a patient · Staff · Services directory · NHS profile · CQC profile · NHS 111 online

The Mill Medical Practice FAQs

What is The Mill Medical Practice phone number?

The official surgery page lists 01483 239903 as the phone number for The Mill Medical Practice. Use it for appointment help, online access problems, prescription issues, test-result queries after 2pm, registration questions and access needs. For emergencies, call 999.

Where is The Mill Medical Practice located?

The Mill Medical Practice is at Catteshall Mill, Catteshall Road, Godalming, Surrey, GU7 1JW.

What are The Mill Medical Practice opening hours?

The official surgery page lists appointments Monday 8am–1pm and 2pm–6:30pm, Tuesday to Friday 8am–6:30pm, and weekends closed. Reception is listed from 7:30am on weekdays, with Monday lunch closure from 1pm to 2pm.

How do I request an appointment?

You can request an appointment using your NHS App/NHS account, the RapidHealth online form, or by calling the surgery. The practice reviews answers during practice hours and may offer self-care advice, a phone call, video call or in-person appointment.

Can I order repeat prescriptions by phone?

No. The official prescription page says repeat prescriptions cannot be ordered by phone for patient safety. Use NHS App/NHS account, online form if you do not have access to other online services, or the in-surgery prescription drop-in box.

How long do repeat prescriptions take?

The official prescription page says prescriptions can take up to 72 working hours to process. This does not include weekends, bank holidays, pharmacy dispensing time, delivery delays or medication reviews.

What should I do if I will run out of medicine before my prescription is ready?

The practice says to contact your pharmacy or use NHS 111 online for emergency supply advice if you are due to run out before the prescription can be processed.

When should I call for test results?

The official test-results page says to call the surgery about test results after 2pm. You can also use your NHS account or an online form. Online form responses are listed as within 5 working days.

Can someone else ask for my test results?

The practice says it can usually only give test-result information directly to the patient for privacy reasons. It may speak to someone else if the patient has given permission or may find it difficult to understand.

How do fit notes work?

If you are off work for 7 days or less, you usually do not need a GP fit note and can self-certify. If you are off for more than 7 days, use the official fit-note request route. If you are receiving hospital treatment, ask the hospital doctor for a fit note.

Is The Mill Medical Practice accepting new patients?

NHS.uk currently lists The Mill Medical Practice as accepting new patients. The official registration page says you usually need to live within the practice boundary and can register online if eligible.

How long does registration take?

The official registration page says the online registration process takes around 15 minutes to complete. It also says records can take around a month to transfer, so patients should have at least one month’s medication supply before registering.

Who are the doctors at The Mill Medical Practice?

The official staff page lists GP partners including Dr Anthony Cerullo, Dr Su Clark, Dr Georgina Dalton, Dr Pippa Ellis, Dr Klaus Green, Dr Nicole Peppiatt and Dr Ann Summersgill, plus salaried GPs Dr Matthew Bennett and Dr Emily Rowlands. Staff lists can change, so confirm on the official page.

Does The Mill Medical Practice have disabled access and parking?

Yes. The official surgery details page lists disabled toilet, induction loop, step-free access, wheelchair access, car parking, cycle parking and disabled parking.

What is The Mill Medical Practice’s CQC rating?

CQC lists The Mill Medical Practice as Overall Outstanding. The CQC overview shows the report was published on 5 January 2026, with Effective and Caring rated Outstanding and Safe, Responsive and Well-led rated Good.

What should I do when The Mill Medical Practice is closed?

Use NHS 111 online or call 111 for urgent non-life-threatening help. Call 999 for medical or mental-health emergencies where someone is seriously ill, injured or their life is at risk.

Is this the official Mill Medical Practice website?

No. This is an independent patient guide on medicalpracticeuk.org. Use the official practice website, NHS.uk, CQC and NHS 111 for final live details.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not The Mill Medical Practice, not East Waverley PCN, not Surrey and Sussex Integrated Care Board and not CQC. This guide is for general patient information only. Opening times, appointment routes, online form access, staff lists, prescription rules, registration status, parking/access information, complaints process and CQC records can change. We cannot book appointments, submit forms, register patients, issue prescriptions, access medical records or provide medical advice. Always confirm time-sensitive details with the official practice website, NHS profile, NHS App, CQC, NHS 111 or the surgery before relying on them.

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