Market Quarter Medical Practice: NHS GP appointments, hours, prescriptions, parking and patient help
Market Quarter Medical Practice is an NHS GP surgery at Health & Wellbeing Centre, Drover House, Drover Close, Rugby, Warwickshire CV21 3HX. This practical guide explains appointment requests, urgent same-day help, online triage, RapidHealth, PATCHS, Accurx, Klinik/SystmConnect routes shown on the practice site, repeat prescriptions, Patient Access, NHS App, test results, sick notes, home visits, registration, doctors, nurses, Pharmacy First, parking, CQC rating and what to do when the surgery is closed.
Use this number for: urgent same-day appointment requests, help using online triage, routine appointment support, repeat prescription questions, test-result questions, fit-note help, registration questions, home-visit requests, parking or access concerns, or if you are unsure whether to use GP, pharmacy, NHS 111 or 999.
Market Quarter Medical Practice
Health & Wellbeing Centre
Drover House, Drover Close
Rugby, Warwickshire
CV21 3HX
Use the full Drover Close address for maps, taxis, parking planning, patient letters and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Market Quarter Medical Practice
People do not search only one phrase. They search “Market Quarter Medical Practice appointments”, “Market Quarter surgery Rugby”, “Drover Close GP”, “repeat prescriptions”, “Patient Access”, “NHS App”, “RapidHealth”, “PATCHS”, “Accurx”, “Klinik”, “SystmConnect”, “test results”, “sick note”, “home visit”, “new patient registration”, “doctors”, “parking”, “ANPR car park”, “CQC rating” and “complaints”. Each phrase points to a practical patient problem, so this guide explains the meaning and next step.
| Search phrase | What the patient usually needs | Practical answer |
|---|---|---|
| Appointments / online triage | Urgent same-day help, routine GP appointment, nurse appointment, or admin request. | Call for urgent same-day care. Use the official online form for routine requests where suitable. |
| RapidHealth / PATCHS / Accurx / Klinik / SystmConnect | Patients are trying to identify the current online request route. | Start from the official practice website so you use the active tool. Do not use old bookmarked links if the practice has changed systems. |
| Repeat prescriptions | Order regular medicine and avoid running out. | Use NHS App, Patient Access, post, outside post box or medication request slip. Allow 3 working days. |
| Test results | Know when to call, what reception can say, and whether hospital results come to the GP. | Call after 11am once enough time has passed. Hospital-ordered results should be chased with the hospital team. |
| Sick note / fit note | Understand self-certification, backdating and when a GP fit note is needed. | Emergency appointments should not be used only for fit notes. Fit notes can be backdated where clinically appropriate. |
| Parking / ANPR | Avoid parking fines at Drover Close. | Enter your car registration if using the surgery car park for an appointment. Do not park on double yellow lines. |
| New patient registration | Check catchment, forms, ID/address proof and NHS registration rules. | Use the official registration page and ask reception if you are unsure about the practice area. |
| CQC / reviews | Find official inspection quality and understand patient feedback. | CQC lists the service as Overall Good, but also notes access and telephone monitoring as areas to continue improving. |
Unique patient decision hub: choose the right Market Quarter route in 60 seconds
This quick tool helps patients, carers and older people choose the safest route before calling, submitting an online request or travelling to Drover Close.
I need urgent GP help today
Phone 01788 578800 during opening hours. The appointment guidance says urgent cases are seen on the day, and a doctor is available on call for urgent advice and consultations.
I need a routine appointment
Use the online form or phone the surgery. The official guidance says non-urgent problems can usually expect GP access within two working days, although a preferred GP may mean waiting longer.
I need a nurse appointment
The appointment page says nurses treat a wide range of common conditions and patients can expect to see a nurse within one working day. Some clinics can be booked up to a month ahead.
I need repeat medicine
Use NHS App, Patient Access, post, the outside post box, or a medication request slip at reception. Allow 3 working days for processing.
I need test results
Call after 11am on a weekday once enough time has passed. Reception can confirm if a result is normal but cannot clinically explain detailed results.
I need help when closed
Use NHS 111 online or call 111 for urgent non-emergency medical help. Call 999 for life-threatening or serious medical or mental health emergencies.
Market Quarter Medical Practice opening hours and training afternoons
The official contact page and opening-times page list the surgery and reception as open Monday to Friday from 8am to 6:30pm, with Saturday and Sunday closed. The opening-times page also says the surgery closes on average once a month on a Thursday afternoon from 12:30pm for Protected Learning Time.
| Day or route | Listed access | Practical patient note |
|---|---|---|
| Monday | 8am to 6:30pm | Call early for urgent same-day issues; use online forms for routine needs. |
| Tuesday | 8am to 6:30pm | Good day for admin, routine appointment, prescription and result questions. |
| Wednesday | 8am to 6:30pm | Keep your phone nearby if you are waiting for a callback. |
| Thursday | 8am to 6:30pm, except PLT afternoons when listed | Protected Learning Time closures can start at 12:30pm. Check official updates. |
| Friday | 8am to 6:30pm | Do not leave urgent medicine, forms or fit-note issues until late afternoon. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help when closed. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent help, pharmacy for minor illness. |
| PLT training afternoon | Average once a month from 12:30pm | Phone routes may divert to out-of-hours support during the closure. |
How to request a Market Quarter Medical Practice appointment
The official appointment page separates urgent same-day needs, routine/pre-bookable appointments, nurse appointments, home visits and appointment cancellation. Use the right route so reception can direct you to the correct clinician or service.
Use 999 for life-threatening symptoms. Use NHS 111 if the surgery is closed and the problem is urgent but not life-threatening.
Call 01788 578800. Urgent cases are seen on the day, and a doctor may call you back.
The official page says routine online requests aim for a same-day response between 8am and 6pm, and non-urgent GP access is generally within two working days.
Nurses treat a range of common conditions, and clinics may be bookable up to a month ahead.
The official guidance says receptionists have information to help you see the most appropriate clinician, and all discussions are treated in strict confidence.
Phone the surgery, use the online triage form, or cancel by text message if you receive an appointment reminder.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Market Quarter Medical Practice. I need help because [one clear sentence]. Is this urgent same-day, routine GP, nurse, pharmacy, NHS 111, or another route?
RapidHealth, PATCHS, Accurx, Klinik, SystmConnect, NHS App and Patient Access
The practice homepage and services pages reference online routes such as RapidHealth, PATCHS, Accurx, Klinik and SystmConnect. These systems can change, so the safest rule is simple: start from the official Market Quarter Medical Practice website and use the current button shown there. For record access, appointments and repeat prescriptions, the practice also explains NHS App and Patient Access routes.
| Route | What it is for | Practical warning |
|---|---|---|
| RapidHealth / PATCHS / Accurx / Klinik / SystmConnect | Online patient triage, medical requests, admin requests, appointment requests, self-care information or registration tools depending on the current setup. | Use the official website button. Do not rely on old saved links if the practice changes online systems. |
| NHS App | Symptoms advice, repeat prescriptions, GP record, appointments where enabled and chosen pharmacy. | Use NHS login securely and turn on notifications. |
| Patient Access | Book/cancel appointments and order repeat medication where enabled. | The practice says full registration requires a letter from the practice and identification. |
| Phone reception | Urgent same-day needs, patients who cannot use online tools, and unclear situations. | Morning phone lines can be busiest; the team page suggests leaving non-urgent enquiries until after 10:30am where possible. |
Before you call or submit an online request: practical checklist
A clear request reduces back-and-forth and helps the surgery choose the right GP, nurse, pharmacist, HCA or admin route. This is especially useful for older patients, carers, parents, shift workers and people taking several medicines.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacist / prescription / test / referral].
Doctors, nurses and practice team at Market Quarter Medical Practice
The official team page says Market Quarter is a GP training practice and usually has one or two training GPs working alongside its doctors. It lists GP partners, salaried GPs, practice nurses, a healthcare assistant, operations manager, reception team leader and wider reception/administration support.
Market Quarter Medical Practice repeat prescriptions
The official repeat prescription page says requests take 3 working days to process. Prescriptions can be ordered via NHS App or Patient Access, by posting a prescription request to the surgery, using the outside post box outside working hours, or completing a medication request slip at reception during opening hours.
NHS App
Use NHS App to request repeat medication where your account is enabled and choose the pharmacy where the prescription should be sent.
Patient Access
Use Patient Access if registered. The practice says Patient Access can order repeat medication.
Post or outside post box
Post a request to the surgery or use the outside post box outside working hours.
Medication request slip
Complete a medication request slip at reception during opening hours if online access is difficult.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Almost out of medicine | The practice still needs 3 working days, and the pharmacy may also need time. | Tell the practice/pharmacy clearly if it is essential medicine and you are close to running out. |
| Medicine not showing online | It may be acute, not on repeat, due for review, or affected by account settings. | Use the official prescription/admin route and include medicine name, dose and reason. |
| Hospital changed medicine | The GP may need to check hospital information before adding it to repeat medication. | Contact early and do not wait until the hospital supply runs out. |
| Repeat dispensing | Suitable stable long-term medicines may be managed through pharmacy instalments. | Ask your GP/pharmacy whether repeat dispensing is appropriate for you. |
| Pharmacy says nothing arrived | It may be processing, sent to another pharmacy or awaiting review. | Check NHS App/Patient Access status and your nominated pharmacy. |
Helpful NHS App video for prescriptions and online access
This NHS App video is useful if you want to understand how the NHS App can support prescriptions, records and appointments. Always follow Market Quarter Medical Practice’s own instructions for online triage, Patient Access and repeat prescriptions.
Test results, samples and hospital results
The official test-results page says patients should call the surgery once enough time has elapsed and should phone after 11am on weekdays for test results. Reception can tell you if a result is normal but cannot give further clinical detail. Hospital or clinic tests should be chased through the hospital or clinic that arranged them.
GP-ordered and hospital-ordered tests usually have different follow-up routes.
When you attend for a test, ask how long results should take before calling.
This is the official timing given for test-result calls.
Reception can say if a result is normal but cannot clinically interpret results.
Specimens must be in suitable containers and clearly labelled with name, date of birth, date provided and reason.
Sick notes, fit notes and work letters
The official sick/fit note page says hospital admission sick notes can be issued by the hospital for the period in hospital, and the GP can issue a note after discharge based on the hospital discharge letter. Fit notes can be backdated where appropriate, but emergency or urgent appointments should not be used only for fit-note requests.
More than 4 but less than 7 days
The official page says you can self-certify using an SC2 form. Ask your employer or use HMRC guidance.
More than 7 days
Your employer may normally ask for a Fit Note from a GP or hospital doctor.
Hospital admission
If you were in hospital, ask the hospital for a note covering the admission period. The GP may help after discharge using the discharge letter.
Private letters may cost
The official page says a charge may apply if you or your employer need extra information in a doctor’s letter.
Home visits: when to request one and what to say
The official appointments page says patients should phone reception before 10am if they need a home visit. Home visits are not available at weekends and should only be requested if you are housebound or too ill to visit the practice.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound or too ill to attend | Phone before 10am | Give clear access details and best callback number. |
| Could attend with help or transport | Usually attend surgery | The practice has equipment and facilities at the surgery. |
| Emergency symptoms | Call 999 | Do not wait for a home visit. |
| Weekend request | NHS 111 / urgent care route | The official page says home visits are not available at weekends. |
Register with Market Quarter Medical Practice as a new patient
NHS.uk lists Market Quarter Medical Practice as accepting new patients. The official new-patient page says patients living within the practice area are welcome to register and need to complete a registration form and health questionnaire while the practice waits for previous records.
Use the official registration page or ask reception if your address is inside the practice area.
The questionnaire helps the practice while it waits for your old GP records.
The official page asks for photo ID showing date of birth and proof of address dated within the past 3 months. NHS guidance also explains that lack of ID should not normally stop GP registration, so ask reception if documents are difficult.
If you take regular medicine, make sure you have enough supply while registration and record transfer settle.
Ask early if you need interpreter support, longer appointment time, wheelchair access or carer involvement.
Pharmacy First and when a pharmacist may be quicker than GP
The official Pharmacy First page says pharmacists can advise on common conditions and may be able to offer treatment or prescription medicine for some conditions without a GP appointment. The pharmacist will update your GP health record where the service is used.
| Condition | Pharmacy First age range listed | Patient note |
|---|---|---|
| Earache | Aged 1 to 17 years | Pharmacist can advise, treat or refer where needed. |
| Impetigo | Aged 1 year and over | Useful for minor skin infection queries. |
| Infected insect bites | Aged 1 year and over | Ask promptly if redness, swelling or pain is worsening. |
| Shingles | Aged 18 years and over | Seek help quickly because timing can matter for treatment. |
| Sinusitis | Aged 12 years and over | Pharmacist may advise self-care or treatment. |
| Sore throat | Aged 5 years and over | Pharmacy can assess and advise. |
| UTI | Women aged 16 to 64 years | Use urgent help if symptoms are severe, pregnant, male, elderly or kidney-pain symptoms occur. |
Services patients often need from Market Quarter Medical Practice
The official health-information and services pages mention appointments, online access, mental health self-referral, physiotherapy self-referral, Pharmacy First, repeat prescriptions, sick notes, test results, contact-detail updates, blood-test booking, online services and patient feedback. Exact services can change by staffing and local NHS pathways.
Parking, ANPR cameras, double yellow lines and access
The official homepage warns that the car park has ANPR cameras and says patients using the car park should enter their car registration details if they have an appointment at the surgery. It also warns not to park on the double yellow lines in Drover Close because parking enforcement officers are monitoring the area and fines are being issued.
Car park ANPR
If using the surgery car park for an appointment, follow the surgery’s current instructions for entering your car registration.
Parking charge notice risk
The practice says it will not get involved in disputes with Creative Car Park Solutions; use the details on the PCN notice if a charge is issued.
Double yellow lines
Do not park on the double yellow lines in Drover Close. The practice says enforcement officers are monitoring the area.
Disabled access
CQC described the building as purpose built with disabled access, parking, spacious reception and lift access for patients using mobility aids.
CQC rating, reviews and patient feedback
CQC lists Rugby Health and Well Being Centre, also known as Market Quarter Medical Practice, as Overall: Good. Its inspection summary says the practice serves around 8,000 patients, is a GP training practice, offers services including minor surgery, long-term condition monitoring, cervical cytology and child health services, and is based in a purpose-built building with disabled access and parking.
Official quality rating
CQC rated the service Overall Good in the latest inspection summary shown.
Access comments
CQC noted telephone access and appointment access monitoring as areas the practice should continue to monitor.
Training practice
The practice teaches medical students and GP registrars, so patients may sometimes meet clinicians in training.
Read reviews carefully
Use recent patterns, official feedback routes and CQC rather than trusting one old review.
Complaints, feedback and when to write things down
For complaints or formal concerns, write a clear timeline before contacting the practice. Include what happened, when it happened, who was involved if known, how it affected you and what outcome you want. Use the official practice feedback or complaints route rather than posting private medical details publicly.
Include dates, times, location, staff role if known, what happened, what harm or concern exists and what outcome you want.
Many problems can be resolved directly if the details are clear and practical.
The practice may need permission before discussing another patient’s record.
Use official feedback routes for personal medical information.
Market Quarter Medical Practice map, directions and local travel tips
Address: Market Quarter Medical Practice, Health & Wellbeing Centre, Drover House, Drover Close, Rugby, Warwickshire, CV21 3HX. Use the map for planning only. Confirm your appointment time and parking/access needs before leaving home.
Before travelling
Check appointment time, service type, parking instructions, whether you need a sample container, and any forms or medicines to bring.
If you are late
Call reception as soon as possible. Some nurse or time-limited appointments may not be able to run late safely.
If using the car park
Follow ANPR registration instructions and avoid double yellow lines on Drover Close.
If mobility is difficult
Plan extra time for parking, reception, lift access and moving around the building.
What to do when Market Quarter Medical Practice is closed
The official contact and appointment pages direct patients to NHS 111 when the surgery is closed. NHS 111 online is for people aged 5 and over, and you should call 111 if you need help for a child under 5. Call 999 in a medical or mental health emergency where someone is seriously ill, injured or their life is at risk.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Child under 5 when closed | Call 111 | Official guidance says call 111 for children under 5. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, aches and pains, medicine advice. |
| Mental health emergency | 999 if life at risk; otherwise NHS 111 or local crisis route | Mental health emergencies should be treated as seriously as physical emergencies. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, Market Quarter Medical Practice official website, contact/opening-hours page, opening-times page, appointments page, repeat prescriptions page, online services page, Patient Access page, sick/fit note page, test results page, new patients page, meet the team page, Pharmacy First page, Protected Learning Time page, CQC provider page and CQC Rugby Health and Well Being Centre inspection summary.
Official links: NHS.uk Market Quarter profile · official practice website · official contact and opening hours · official appointments page · official repeat prescriptions page · official online services page · official test results page · official sick fit note page · official new patient page · official Pharmacy First page · CQC inspection summary · NHS 111 online
Why this page is built this way: real users search phone, opening hours, appointments, online triage, RapidHealth, PATCHS, Accurx, Klinik, SystmConnect, Patient Access, NHS App, prescriptions, test results, sick notes, home visits, new patients, doctors, parking and CQC. This guide answers those intents in one place while still linking to official sources for final confirmation.