South Queensferry Medical Practice

Emergency first: This is an independent patient guide, not South Queensferry Medical Practice, NHS Scotland or NHS 24. Call 999 now for chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, seizure not stopping, severe allergic reaction, serious injury, or if someone is not responding. If urgent but not life-threatening and the surgery is closed, call NHS 24 on 111.

South Queensferry GP access guide

South Queensferry Medical Practice: NHS GP surgery, appointments, prescriptions and opening hours

South Queensferry Medical Practice is an NHS Scotland GP surgery at 41 The Loan, South Queensferry EH30 9HA. This guide gives the exact patient route for reception contact, lunchtime emergency number, appointments, Patient Services, repeat prescriptions, MCR medicines, test results, minor injuries, sick notes, forms, clinics, mental health support, registration and what to do when the practice is closed.

Choose care route Appointments Order medicine

30-second route finder

999

Life at risk?Call 999. Do not wait for GP reception or online services.

111

Closed and urgent?Call NHS 24 on 111 when the surgery is closed.

12:30

Lunchtime emergency?During 12:30pm–1:30pm closure, use the emergency mobile if medically urgent.

Repeat medicine?Use Patient Services, reorder form or written request. No phone/email requests.

Reception phone

0131 537 4407

Use this number for: appointment questions, patient advice, cancellation, check-in questions, Patient Services help, registration questions, results questions, access needs, and anything you cannot safely handle online.

Tap to call reception Use phone script

Email warning: the official site says the practice does not correspond by email for patient queries.

Practice address

South Queensferry Medical Practice
41 The Loan
South Queensferry
EH30 9HA

Use the full address for maps, taxis, carers, pharmacy forms, NHS letters and family members helping with transport.

Open directions

Phone

0131 537 4407

Weekday hours

8am–6pm

Lunch closure

12:30–1:30pm

Out of hours

NHS 24: 111

Fast answer: South Queensferry Medical Practice is at 41 The Loan, South Queensferry EH30 9HA. Reception is 0131 537 4407. Normal weekday hours are 8am to 6pm. The practice is closed each day between 12:30pm and 1:30pm; during that closure, if you have a medical emergency call 07517 147 958, or call 999 for a life-threatening emergency.

Decision hub: which South Queensferry route should you use?

Use this before calling, travelling, sending a prescription request or waiting for the wrong service.

Life-threatening emergency

Call 999. Examples: chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe allergic reaction or someone not responding.

Surgery closed and urgent

Call NHS 24 on 111. This is the official out-of-hours route when the surgery is closed.

12:30pm–1:30pm medical emergency

The practice lists 07517 147 958 for medical emergencies during the daily lunchtime closure. Use 999 for life-threatening emergencies.

Appointment or advice

Call 0131 537 4407. Do not email patient queries; the practice says email is not used for patient correspondence.

Repeat prescription

Use Patient Services, a reorder form, or written/pre-printed request at reception. The practice does not accept prescription requests by phone or email.

Minor injury in past week

Call NHS 24 on 111 for Minor Injury Assessment. Patients with MIU appointments are prioritised.

Opening hours, daily closure and when to call

NHS 24 lists normal opening as Monday to Friday, 08:00 to 18:00. The practice opening-hours page also shows weekday opening as 8am to 6pm and weekends closed.

Official opening hours Official contact page NHS 24 listing

Time / route	Official detail	Patient action
Monday to Friday	8am to 6pm	Call reception for questions, appointments and practice advice.
Daily closure	Closed 12:30pm to 1:30pm each day	Wait until 1:30pm for routine enquiries.
Lunchtime medical emergency	07517 147 958	Use only for urgent health concerns that cannot wait until 1:30pm.
Life-threatening emergency	999	Use 999 immediately.
Out of hours	NHS 24 on 111	Use when the surgery is closed and your problem cannot wait.
Weekend	Closed	Use NHS 24 on 111 if urgent; 999 if life-threatening.

Important: the practice says the lunchtime closure does not reduce weekly appointment numbers; staff use that time for home visits, referrals, results, admin, chronic disease work, prescriptions and training.

Appointments: phone advice, Patient Services booking and 10-minute consultation rule

The official appointments page says patients should call the surgery on 0131 537 4407 if they have questions or need advice. It also says selected face-to-face GP appointments and smear appointments can be booked via Patient Services, subject to availability.

Official appointments page Patient Services registration Call reception

Check emergency first.
Call 999 for life-threatening symptoms. Call 111 when closed and urgent. Use the lunchtime emergency mobile only during 12:30pm–1:30pm for urgent health concerns that cannot wait.

Call the surgery for advice or appointment questions.
Use 0131 537 4407. Do not email patient queries because the practice says it does not handle patient queries by email.

Use Patient Services where available.
The practice says a selection of face-to-face GP appointments and smear appointments can be booked using Patient Services.

Remember the 8-week rolling basis.
The official appointments page says appointments are offered on an 8-week rolling basis.

Keep it focused.
The practice says telephone and video consultations are 10-minute slots. If you have multiple problems, ask whether another appointment is needed.

Appointment issue	Official detail	Patient tip
Selected online booking	Face-to-face GP appointments and smear appointments may be available through Patient Services.	Check Patient Services first if registered.
Telephone/video consultation	10-minute slot.	Prepare one main issue, medicine list and questions before the call.
Appointment availability	8-week rolling basis.	If you cannot see a suitable slot online, call reception for advice.
Cancellation	At least 24 hours’ notice requested.	Call 537 4407 if you no longer need the appointment.
Persistent non-attendance	Persistent defaulters may be removed from the list.	Cancel early so another patient can use the appointment.

Phone script for reception

Hello, my name is [name]. My date of birth is [date]. I am registered at South Queensferry Medical Practice. I need help because [one clear sentence]. It started [when]. It is [getting worse/not improving/stable]. I am available on [phone number]. Is this best handled by a GP appointment, nurse appointment, Patient Services booking, pharmacy, 111 or another route?

Self check-in at the surgery: blue footprints and Community Wing seating

The official appointments page gives practical arrival instructions for patients attending the building.

Appointment type	Where to go	Patient action
GP	Use check-in screen.	Follow the blue footprints on the floor, check in, then sit in the upstairs waiting area until called.
Practice nurse	Use check-in screen.	Follow the blue footprints and wait upstairs after checking in.
Healthcare assistant	Use check-in screen.	Check in and wait in the correct area.
Phlebotomist	Use check-in screen.	Check in using the screen if your appointment is with the phlebotomist.
In-house physiotherapist	Use check-in screen.	Check in and follow waiting instructions.
Other appointment types	Community Wing seating area.	Go to the Community Wing seating area unless told otherwise.

Arrival tip: bring appointment details, glasses/hearing aids, medicines, samples if requested, and any hospital letters. If you are late, phone reception if safe to do so.

Repeat prescriptions: no phone/email requests, 3 working days and 2pm cut-off

The official prescription page says the practice does not accept prescription requests by phone or email. Patients should use Patient Services, a prescription reorder form, or a written request using the pre-printed slips at reception.

Official prescriptions page Register for Patient Services Patient Services login

Patient Services

Best route for secure online repeat prescription ordering once your account is set up.

Form

Reorder form

Use the prescription reorder form if you do not use Patient Services.

Slip

Written request

Use a written request or pre-printed slip at reception.

Processing time

Prescription requests are processed within three working days if submitted correctly and before the cut-off.

Prescription rule	Official detail	Patient action
Phone requests	Not accepted.	Use Patient Services, reorder form or written request.
Email requests	Not accepted.	Do not email medication requests.
Processing time	Within three working days.	Order before you run low.
Cut-off time	Requests should be submitted before 2pm to stay within the three-working-day timeframe.	Submit before 2pm, especially near weekends.
Weekend warning	Working days do not include weekends.	A Thursday/Friday request may not be ready until the following week.
Medication review	Reviews or blood tests may be requested.	Book reviews promptly to avoid prescription delay.

Do not leave medicine until the last tablet: allow three working days, weekends, pharmacy dispensing time, public holidays, medication reviews, blood tests and “as required” medicine requests.

Patient Services setup: new account rules, @nhs.scot email and reply required

The Patient Services registration form is for new Patient Services accounts only. It is not for account recovery if you already have an account.

Official Patient Services form Account recovery page Patient Services login

Submit the new account form.
Use the practice Patient Services registration form if you need a new account.

Check your email carefully.
The practice says a team member will send a confirmation email from an @nhs.scot address.

Reply to the email.
The official page says replying is vital to receive further setup details required to create the account.

Use account recovery if already registered.
Do not submit the new account form if you already have a Patient Services account.

Patient Services question	Answer	Practical note
Can I use it for prescriptions?	Yes, it is promoted for online prescription ordering.	Use it instead of phone/email prescription requests.
Can I book appointments?	The practice says GP face-to-face and smear appointments may be scheduled through Patient Services.	Availability may be limited.
Is the form for account recovery?	No.	Use the account recovery page if you already have an account.
Age/email rule	Patients aged 16+ need an individual email address.	Do not use a shared family email for an adult patient.

Medicines, Care & Review: MCR / serial prescriptions explained

The official MCR page says the practice may move suitable stable long-term repeat medicines onto Medicines, Care & Review serial prescribing. This means your usual pharmacy holds a longer prescription and dispenses regular supplies.

Official MCR page

MCR detail	Official meaning	Patient action
Who decides?	Your GP or practice pharmacist reviews your medication and decides if MCR is suitable.	Attend reviews or blood tests when asked.
Where prescription goes	The practice sends the MCR prescription to your usual pharmacy.	Go to your usual pharmacy when your supply is due.
How long it can last	Up to 48 weeks.	The pharmacy holds the prescription and manages regular supply.
Normal supply rhythm	Normal 8-week supply / around every 2 months.	Your pharmacy tells you when the next supply is ready.
After 48 weeks	The pharmacy requests a new prescription from the GP.	Respond quickly if the practice requests review.
As-required medicines	Not issued automatically.	Request them separately through the usual channels when needed.
First collection	Pharmacy may ask you to complete an MCR registration form.	Bring ID/medicine information if your pharmacy asks.

Simple rule: if your medicine is on MCR, do not reorder the regular item from the GP each time. Go to your usual pharmacy when it is due. If it is “as required,” request it separately.

Test results and medical record requests

The practice has a test-results section and patient forms for record/result requests. Use the correct route depending on whether you want clinical advice about a result or a copy of information from your record.

Official test results page Official patient forms

Ask who ordered the test.
If a hospital or clinic ordered it, contact that team first because they are responsible for explaining their test and next step.

For GP-arranged results, use the practice route.
Call reception if you need advice and cannot access the result online or through the expected route.

For copies of results or records, use the DSAR route.
The patient forms page includes a medical record/result request DSAR route.

Good wording: “I had [test name] on [date]. It was arranged by [GP/hospital/clinic]. I need to know whether it needs treatment, repeat testing or follow-up.”

Minor injuries: call NHS 24 on 111 for assessment

The practice’s Right Care Right Place guidance says NHS Minor Injury Units assess and treat injuries from the past week. Patients should book by calling NHS 24 on 111, and patients with appointments are prioritised.

Official Right Care Right Place page Official minor injuries page Call 111

Problem	MIU may help?	Important safety note
Arm, wrist, hand, knee, ankle or foot injury	May be suitable if it happened within the past week.	Call 111 first.
Cuts, wounds, minor burns or scalds	May be suitable if not severe.	Use 999 for severe bleeding, major burns or serious illness.
Insect bites or stings	May be suitable if minor injury route is appropriate.	Use 999 for severe allergic reaction.
Head or neck injury	Only if fully conscious and non-life-threatening.	Use 999 for collapse, confusion, severe symptoms or serious concern.
Colds, gynae issues, addictions, mental health, breathing problems	Not MIU.	Use GP, NHS 24, mental health crisis support or 999 depending on severity.
Children	Adults and children over 12 months may be assessed.	Call 111 for correct local direction.

Patient forms: use the right form instead of phoning twice

The official patient forms page brings together several practical routes for common admin and self-referral needs.

Official patient forms

New patient registration

Patient Services registration

Account recovery

Medical record / result request DSAR

Preferred pharmacy form

Physiotherapy self-referral

Podiatry self-referral

Home blood pressure monitoring

Change of details

Form tip: include full name, date of birth, phone number, exact request, relevant dates, pharmacy name if applicable, and any deadline.

Clinics and services: what the practice lists

The official clinics page lists chronic disease, preventive and women’s health clinics. Use reception or Patient Services routes to ask which appointment type is right.

Official clinics and services

Clinic / service	Listed by practice	Patient note
Asthma	Yes	Bring inhalers and peak-flow information if relevant.
COPD / respiratory	Yes	Ask about annual review and inhaler technique.
Diabetes	Yes	Attend blood tests and review appointments when asked.
Heart disease	Yes	Medication and risk-factor review may be needed.
Hypertension	Yes	Home blood pressure monitoring form is available through patient forms.
IUD / coil	Yes	Ask reception about booking and pre-appointment requirements.
Minor surgery	Yes	Requires appropriate assessment/referral route first.
Well woman clinic	Yes	Ask about smear, contraception and review needs.
Child immunisations	Yes	Pre-school: 0131 312 1860. School age: 0131 659 2920.

Mental health resources: local support and emergency routes

The official mental health page lists local resources and signposting. Use urgent services immediately if there is immediate danger.

Official mental health resources NHS 24 Mental Health Hub

Need	Listed route	Contact / note
Mental Health Information Station	One-stop support, information and signposting.	0131 537 8688. Walpole Hall, Palmerston Place, Edinburgh EH12 5AW.
CAMHS	Children and young people aged 5 to 18th birthday.	GP referral route listed.
Citadel Youth Centre	Community-based youth work.	Self-referral route listed. Phone 0131 554 0510.
CrossReach Counselling and Recovery	Support for people 16+ affected by drug use.	GP and self-referral route listed. Phone 0131 225 6028.
Creative Express / The Junction	Creative support for local young people.	Self-referral route listed. Phone 07526 204317.
Immediate danger	Emergency services.	Call 999 if there is immediate risk to life or safety.

If someone is at immediate risk: call 999 or go to A&E. Mental health emergencies should be treated as seriously as physical emergencies.

Staff and who may handle your request

The practice staff page explains that receptionists are an essential first contact point. They provide basic service and test-result information, direct patients to the right person, issue repeat prescriptions, deal with prescription enquiries, update records and carry out practice administration.

Official staff page

Team / role	What they may help with	Patient tip
Reception / Patient Care Team	First contact, routing, basic information, result routing, prescription enquiries and record updates.	Give clear symptoms and practical details so they can direct you safely.
Emergency doctor	The Right Care page says one emergency doctor works daily and prioritises by symptoms given to the Patient Care Team.	Be available for the call and attend the offered time if invited unless there are serious constraints.
Practice nurses	Chronic disease reviews, well woman care, immunisation-related support and nursing clinics.	Bring readings, medicine list and relevant forms.
Healthcare assistant / phlebotomist	Bloods, observations and support appointments.	Use the check-in screen if attending for these appointment types.
In-house physiotherapist	Musculoskeletal assessment routes where appropriate.	Use check-in screen and follow waiting instructions.
Practice pharmacists	Medicine review, MCR suitability, repeat prescription issues and medication queries.	Respond quickly to review or blood-test requests.

New patient registration and change of details

The official news page says the practice planned to open its list for new patient registrations from 1 June 2025 and use an electronic process as the primary method. The patient forms page links to the new-patient registration route.

Official updates and news Patient forms NHS inform GP registration

Check boundary first.
NHS 24 says GP practice search results are guidance only and patients generally need to live within the practice boundary to register.

Use the official electronic registration route.
The practice says electronic registration is the primary method.

Prepare key details.
Name, date of birth, address, phone number, NHS/CHI number if known, previous GP details and current medicines.

Update details quickly.
Use the change-of-details route if your address, phone number, pharmacy or contact preferences change.

Registration status can change: always check the official new patient and practice news pages before applying.

Map and travel guide

Address: South Queensferry Medical Practice, 41 The Loan, South Queensferry, EH30 9HA. Use the map for journey planning only; confirm appointment time and closure details before travelling.

For a driver or carer

Send the full address: South Queensferry Medical Practice, 41 The Loan, South Queensferry, EH30 9HA.

Before leaving

Check appointment type, check-in instructions, medicines, samples, hospital letters, glasses/hearing aids and whether the appointment is during normal opening hours.

What to do when the practice is closed

Out-of-hours services are provided by NHS 24 on 111 when the surgery is closed. The practice says out-of-hours services are generally busy, so use them only if the problem genuinely cannot wait until the surgery reopens. In a genuine emergency, call 999.

NHS 24 NHS 24 Right Care Right Place NHS inform

Problem	Use this route	Examples
Life-threatening emergency	999	Chest pain, shortness of breath, stroke signs, collapse, severe bleeding, serious injury.
Urgent but not life-threatening when closed	NHS 24 on 111	Too unwell to wait until the GP reopens.
12:30pm–1:30pm medical emergency	07517 147 958	Urgent health concern during the daily closure that cannot wait until 1:30pm.
Minor injury in past week	NHS 24 on 111	NHS 24 can book or direct to the right minor injury route.
Repeat prescription, routine results or admin	Wait for practice reopening / use online forms	Do not use emergency routes for routine admin unless there is clinical danger.

Official sources used

This independent guide converts official information into a practical patient action page. Always use the official pages for final confirmation before travelling, submitting requests or relying on time-sensitive details.

Official practice website · Contact page · Opening hours · Appointments · Prescriptions · Patient Services registration · MCR / serial prescriptions · Right Care Right Place · Minor injuries · Patient forms · Mental health resources · Staff page · NHS 24 listing

South Queensferry Medical Practice FAQs

What is the phone number for South Queensferry Medical Practice?

The reception phone number is 0131 537 4407. For life-threatening emergencies call 999. For urgent help when the surgery is closed, call NHS 24 on 111.

Where is South Queensferry Medical Practice?

South Queensferry Medical Practice is at 41 The Loan, South Queensferry, EH30 9HA.

What are South Queensferry Medical Practice opening hours?

Normal weekday opening is 8am to 6pm. The practice is closed at weekends and is also closed between 12:30pm and 1:30pm each day.

What number should I call during the 12:30pm to 1:30pm closure?

For a medical emergency during the daily 12:30pm to 1:30pm closure, the practice lists 07517 147 958. For a life-threatening emergency, call 999.

How do I book an appointment?

Call reception on 0131 537 4407 for questions or advice. The practice also says selected face-to-face GP appointments and smear appointments can be booked through Patient Services, subject to availability.

Can I email the practice with patient queries?

No. The official appointments and homepage state that the practice does not correspond by email for patient queries.

How do I cancel an appointment?

Call 537 4407 if you no longer need your appointment. The practice asks for at least 24 hours’ notice where possible and says persistent defaulters may be removed from the list.

How do I check in for my appointment?

For GP, practice nurse, healthcare assistant, phlebotomist and in-house physiotherapist appointments, follow the blue footprints to the check-in screen and then sit in the upstairs waiting area. Other appointment types should use the Community Wing seating area.

How do I order repeat prescriptions?

Use Patient Services, the prescription reorder form, or a written request/pre-printed slip at reception. The practice does not accept prescription requests by phone or email.

How long do prescriptions take?

The practice says prescription requests are processed within three working days. Requests should be submitted before 2pm to stay within that timeframe.

What is MCR or serial prescribing?

Medicines, Care & Review is a serial prescribing system for suitable stable repeat medicines. The pharmacy may hold a prescription lasting up to 48 weeks and issue the normal supply around every 2 months. As-required medicines are not issued automatically and must be requested separately.

How do I register for Patient Services?

Complete the official Patient Services registration form, wait for an @nhs.scot confirmation email, then reply to that email to receive further setup details. The form is for new accounts only, not account recovery.

Who should I call for a minor injury?

Call NHS 24 on 111. NHS Minor Injury Units assess injuries from the past week and patients with booked appointments are prioritised.

What mental health support is listed?

The practice lists resources including the Mental Health Information Station on 0131 537 8688, CAMHS referral routes, Citadel Youth Centre, CrossReach Counselling and Recovery, and Creative Express / The Junction. Call 999 if there is immediate danger.

How do I request copies of results or records?

Use the medical record/result request DSAR route on the official patient forms page if you need copies of information from your record.

What should I do when the surgery is closed?

Call NHS 24 on 111 if urgent and it cannot wait until the surgery reopens. Call 999 for a genuine emergency, such as chest pain or shortness of breath.

Independent directory disclaimer: medicalpracticeuk.org is not South Queensferry Medical Practice, NHS Scotland, NHS 24, NHS Lothian or NHS inform. This guide is for general patient information only. Opening hours, appointment availability, Patient Services access, prescription rules, MCR suitability, clinician availability, registration rules, minor injury pathways, emergency numbers, mental health resources and patient forms can change. Always confirm important details with the official practice website, NHS 24, NHS inform or the surgery before relying on them.

South Queensferry Medical Practice Call reception