Taw Hill Medical Practice | NHS GP Surgery Hill

Q: How do I order a repeat prescription?

Use the NHS App or NHS account or SystmOnline. Westrop also accepts paper or postal repeat requests. Repeat prescription requests are not accepted by telephone. The practice says prescriptions are usually ready at the nominated pharmacy five working days after ordering.

Emergency first: MedicalPracticeUK.org is an independent patient-information website, not Taw Hill Surgery, Westrop Medical Practice or the NHS. Call 999 for a life-threatening medical or mental-health emergency. For urgent help that is not life-threatening when the surgery is closed, use NHS 111 online or call 111.

Taw Hill · Swindon NHS GP guide

Taw Hill Medical Practice: current Westrop surgery, appointments, hours and prescriptions

The GP surgery commonly searched as Taw Hill Medical Practice is now operated as Taw Hill Surgery, part of Westrop Medical Practice, at Aiken Road, Swindon, SN25 1UH. Patients can contact the practice online 24/7 for prescriptions, sick notes and other queries, use SystmOnline for repeat medicines and selected appointment tasks, or call the Taw Hill team directly.

Choose the right route Appointments Map and access

1. Send request

2. Practice responseWestrop says online queries are available 24/7 and are normally answered within two working days.

✓3. Next routeGP, nurse, pharmacy, physiotherapy, Saturday clinic or another NHS service.

Current identity Taw Hill Surgery Westrop Medical Practice

The old standalone Taw Hill Medical Practice is no longer the current provider identity

Older CQC and search results still show standalone entities called “Taw Hill Medical Practice”. Those registrations were archived after provider changes. Current official Westrop, BSW ICB and CQC records show the Aiken Road site operating within the wider Westrop/Brunel primary-care structure.

Taw Hill Surgery telephone

01793 709500

Telephone lines are published as open 8:00am–6:30pm Monday to Friday. The practice asks patients to leave routine enquiries and non-urgent appointment requests until after 11:30am where possible.

Call Taw Hill Official Taw Hill page

Surgery address

Taw Hill Surgery
Aiken Road
Swindon
Wiltshire
SN25 1UH

The BSW Integrated Care Board currently lists Taw Hill Surgery as a Westrop Medical Practice site with telephone 01793 709500.

Open directions

Telephone

01793 709500

Postcode

SN25 1UH

Weekday building hours

8am–6pm

Online queries

24/7 · reply within 2 working days

Fast answer: Taw Hill Surgery is at Aiken Road, Swindon SN25 1UH and is part of Westrop Medical Practice. Building hours are currently published as 8:00am–6:00pm Monday to Friday; telephone lines run until 6:30pm. Saturday access is for pre-booked Enhanced Access only, not ordinary walk-in GP opening.

Start here: Taw Hill patient route finder

You need	Best first step	What to know
Life-threatening emergency	Call 999.	Do not wait for online contact or a GP callback.
Routine GP help	Use SystmOnline, Westrop’s online contact route or call 01793 709500.	If you want a specific clinician or communication method, tell the practice.
General admin / sick note / query	Use the official online form.	The Taw Hill page says these requests can be submitted 24/7 and are answered within two working days.
Repeat prescription	Use NHS App or SystmOnline.	Telephone repeat requests are not accepted. Allow five working days before pharmacy collection.
Test result	Check online where available or call after 11am.	Westrop asks patients not to phone early morning for routine result enquiries.
Home visit	Call as early as possible; before 10:30am is requested for urgent same-day requests.	Visits are clinically assessed and reserved mainly for housebound or bedbound patients.
Saturday appointment	Ask your registered practice to book the Saturday Enhanced Access clinic.	It is pre-booked care, not walk-in access.
Urgent care while closed	Use NHS 111 online or call 111.	Call 999 if life is at risk.

Taw Hill Surgery opening hours

Day	Current Taw Hill page	Patient note
Monday	8:00am–6:00pm	Telephone line remains published until 6:30pm.
Tuesday	8:00am–6:00pm	Pre-booked Tuesday late-evening routine appointments are also published.
Wednesday	8:00am–6:00pm	Routine enquiries are preferably made after 11:30am.
Thursday	8:00am–6:00pm	Online non-emergency requests remain available outside building hours.
Friday	8:00am–6:00pm	Plan medicine requests early before weekends.
Saturday	Enhanced Access only	The Taw Hill contact page shows 9am–5pm Enhanced Access; the detailed Saturday clinic page lists booked clinics 9am–1pm. Follow your appointment confirmation.
Sunday	Closed	Use NHS 111 for urgent non-life-threatening care.

Building and telephone hours differ: the Taw Hill branch page publishes surgery opening to 6pm but telephone access to 6:30pm. Do not assume the building remains open until the phone line closes.

Live Taw Hill contact and hours page

How to request an appointment

Westrop Medical Practice currently provides several appointment routes rather than relying on one morning telephone queue.

Choose the correct urgency.
Use 999 for life-threatening symptoms. If the problem is urgent and the practice is closed, use NHS 111.

For routine care, use the Westrop appointment or online-contact route.
SystmOnline is listed for routine appointments, and the practice also provides an Accurx online patient-contact portal.

Give useful clinical-routing information.
Say what the problem is, whether it is new or ongoing and whether you need a particular doctor, nurse or other professional.

Tell the practice how you can consult.
Westrop asks patients to say if they prefer phone, face-to-face, video, text or email where clinically appropriate, and whether they need an interpreter, chaperone or another adjustment.

Official Westrop appointment guidance

Online contact: available 24/7 for non-emergency requests

The current Taw Hill branch page says online requests for prescriptions, sick notes and other queries can be submitted Monday to Sunday, 24 hours a day.

Published response target: Westrop says it responds to these online requests within two working days. This is not an emergency-response time and should not be used for serious or rapidly worsening symptoms.

The current Westrop contact hub uses an Accurx online patient-contact route. Repeat prescriptions can also be ordered directly through SystmOnline rather than sending a general message.

Westrop online-contact hub Taw Hill branch page

Saturday Enhanced Access at Taw Hill

Taw Hill is one of the Swindon sites used for pre-booked Saturday primary-care clinics. The current Westrop appointments page lists routine clinics at Taw Hill and Carfax Medical Centre from 9:00am to 1:00pm every Saturday.

GP and ANP appointments

Routine GP and Advanced Nurse Practitioner appointments are among the services listed.

Long-term condition reviews

Saturday clinics can include asthma, diabetes and COPD reviews.

Nursing procedures

Cervical screening, ECGs, ear syringing, wound care and eligible immunisations are listed.

Mental-health and lifestyle care

Mental-health appointments, dietetic and lifestyle support are also included in the published service.

Booking is essential. Contact your registered GP surgery first. Westrop says people arriving without an appointment should be referred back to their GP practice or another out-of-hours service.

Home visits: request before 10:30am for urgent same-day need

Westrop’s current home-visit policy reserves visits mainly for patients who are genuinely housebound, bedbound, terminally ill or too unwell to leave home without avoidable medical harm.

Call as early as possible.
The current policy asks patients to contact the surgery before 10:30am for urgent same-day home-visit requests.

Give the patient coordinator enough information.
Details are passed to a clinical assessor.

Expect a telephone assessment first.
A clinician decides whether a home visit is appropriate and the medically suitable timeframe.

Transport problems alone do not usually qualify. The policy specifically says lack or cost of transport, childcare, adverse weather, advanced age or reduced mobility alone are not automatic reasons for a home visit.

Current Westrop home-visit policy

Repeat prescriptions: NHS App or SystmOnline, not telephone

Ordering method	Current Westrop guidance
NHS App / NHS account	Recommended for repeat medicines already authorised on your record.
SystmOnline	Current Westrop online ordering route.
Paper form	Bring the repeat request to the surgery when open.
Post	Repeat slips can be posted; provide a stamped addressed envelope if you need the practice to post the prescription back.
Telephone	Repeat prescription requests are not accepted by phone.

Allow five working days before pharmacy collection. Westrop currently says patients can usually collect the prescription from their nominated pharmacy five working days after ordering.

If the issue is about the medicine itself rather than ordering, a community pharmacist can answer many medicine questions. Westrop also employs clinical pharmacists for medication reviews and prescribing work.

Official repeat-prescription guidance

For broader help with NHS App ordering and nominated pharmacies, see the Medication Practices patient guide.

Test results: call after 11am

Westrop specifically asks patients to avoid calling first thing in the morning for routine results because telephone demand is highest then.

Published results call advice: make routine test-result enquiries after 11:00am. The practice also applies confidentiality checks before disclosing results.

Wait until the test has had enough time to be processed.
Different blood tests, scans and investigations have different turnaround times.

Use online access where available.
Some results can appear in the NHS App or your online GP record after clinical review.

If calling, use the quieter result period after 11am.
Have your identity details ready.

Hospital tests can follow a different route. If a hospital clinic requested the investigation, that team may remain responsible for interpreting the result and arranging follow-up.

Register with Taw Hill Surgery

Westrop currently provides a dedicated NHS online-registration link for Taw Hill Surgery.

Check the Westrop catchment.
The registration page links to a catchment checker before asking new patients to choose a branch.

Select Taw Hill Surgery.
The practice’s current registration page links Taw Hill patients to the NHS online-registration service for branch code J83002004.

Complete the NHS registration information.
Use the official NHS form rather than sending health information through an unofficial directory.

Use a paper form if online registration is difficult.
Westrop also provides a printable PRF1 registration route.

National NHS rule: you do not normally need ID, proof of address, immigration status or an NHS number simply to register with a GP surgery in England.

Westrop registration and catchment page NHS Taw Hill online registration

Clinical services available across Westrop, including Taw Hill

First Contact Physiotherapy

Westrop currently runs physiotherapy clinics at Highworth, Taw Hill and Hermitage for suitable musculoskeletal problems.

Clinical pharmacists

Clinical pharmacists can conduct medication reviews, prescribe and answer medicine-related questions.

Mental-health nursing

Westrop lists mental-health nurses who can assess and support patients with mental-health symptoms.

HCA clinics

Healthcare-assistant clinics include services such as phlebotomy, NHS Health Checks and smoking-support work.

Minor surgery

Westrop provides selected minor-surgery procedures where there is a clinical health need.

Travel clinic

The practice asks patients to plan well ahead because some vaccine schedules take several weeks.

Current Westrop clinics directory

Wheelchair access and parking at Taw Hill

Ground-floor consulting

The current Taw Hill page says the consultation room is on the ground floor.

Wheelchair access

The surgery publishes a ramp and wide doors to support wheelchair access.

Parking

The car park directly in front of the surgery is for staff and patients.

Interpreter and chaperone

Westrop’s appointment guidance says patients can request an interpreter, communication support or a chaperone.

Essential access requirement? Phone 01793 709500 before travelling if a particular parking space, wheelchair arrangement or communication adjustment is essential.

Complaints and feedback

Westrop Medical Practice says patients who want to complain should contact the relevant site’s Practice Manager, preferably in writing. Its complaints page was updated in June 2026.

Write down what happened.
Include dates, the Taw Hill site, appointment or service involved, staff role if known and what outcome you want.

Send the concern to the Taw Hill site manager.
Use the current contact details rather than posting confidential medical information on a public review website.

Seek medical help first if there is an immediate safety problem.
A complaint process should not delay urgent treatment.

Current Westrop complaints page

CQC history: do not use the old Taw Hill rating as the current practice rating

The Taw Hill CQC history is unusually easy to misread because the provider changed several times.

Record	Status	What it means now
Old standalone Taw Hill Medical Practice	Archived in March 2019; rating was Requires Improvement	This old rating belongs to a previous provider and should not be presented as the current Taw Hill Surgery rating.
Westrop Medical Practice inspection	Good overall; inspected 30 January 2020, report published 30 March 2020	CQC visited Taw Hill as part of the Westrop inspection after Taw Hill merged into Westrop in October 2019.
Integration of Taw Hill into Westrop	Specifically praised in 2020 CQC findings	CQC cited improved leadership, governance, responsiveness and engagement following the merger.
Separate CQC location named “Taw Hill”	Registered December 2022 under Brunel Health Group Ltd; not yet inspected	Do not confuse this separate current CQC location with the old standalone Taw Hill Medical Practice rating.

Safest interpretation: Taw Hill is currently a Westrop Medical Practice branch for ordinary GP care. The 2019 Requires Improvement rating is archived. Westrop’s 2020 CQC inspection, which included Taw Hill, was rated Good overall.

Westrop CQC inspection summary Archived Taw Hill Medical Practice record Current CQC location named Taw Hill

Map and directions to Taw Hill Surgery

Taw Hill Surgery
Aiken Road
Swindon
Wiltshire
SN25 1UH

Map provided for location and directions only. MedicalPracticeUK.org is not Westrop Medical Practice or the NHS.

Saturday clinic? Check the booking confirmation carefully. Swindon Enhanced Access may use Taw Hill Surgery or Carfax Medical Centre depending on the appointment.

When Taw Hill Surgery is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent but not life-threatening	NHS 111 online or call 111.
Routine admin / sick note / prescription query	Use Westrop’s online contact form; it is published as available 24/7.
Saturday booked appointment	Attend only at the confirmed time and Enhanced Access location.
Urgent medicine while closed	Ask a pharmacy or use NHS 111 where appropriate.

Official sources used

Last verified: 21 September 2026.

Taw Hill Medical Practice FAQs

Is Taw Hill Medical Practice still a standalone GP practice?

The surgery at Aiken Road now operates as Taw Hill Surgery within Westrop Medical Practice. Older standalone Taw Hill Medical Practice CQC records are archived after provider changes.

Where is Taw Hill Surgery and what is the phone number?

Taw Hill Surgery is at Aiken Road, Swindon, Wiltshire, SN25 1UH. The current telephone number is 01793 709500.

What are Taw Hill Surgery opening hours?

The current Taw Hill page lists Monday to Friday from 8:00am to 6:00pm. Telephone lines are published as open until 6:30pm. Saturday is Enhanced Access only and Sunday is closed.

Can I contact Taw Hill Surgery online?

Yes. Westrop says online requests for prescriptions, sick notes and other queries can be submitted 24 hours a day, seven days a week, with a published response target of two working days.

Does Taw Hill Surgery offer Saturday appointments?

Yes, as a pre-booked Enhanced Access site. Westrop’s detailed appointment page lists routine Saturday clinics at Taw Hill and Carfax Medical Centre from 9:00am to 1:00pm. The Taw Hill branch page shows the site open for Enhanced Access only from 9:00am to 5:00pm, so follow the time shown on your actual booking.

How do I order a repeat prescription?

Use the NHS App/NHS account or SystmOnline. Westrop also accepts paper or postal repeat requests. Repeat prescription requests are not accepted by telephone. The practice says prescriptions are usually ready at the nominated pharmacy five working days after ordering.

When should I call for test results?

Westrop asks patients to call for routine test results after 11:00am because phone lines are especially busy earlier in the morning. Online GP-record access may also show reviewed results.

How do I register at Taw Hill Surgery?

Check the Westrop catchment first and then use the Taw Hill NHS online-registration link, currently identified by branch code J83002004. A paper registration form is also available through Westrop.

Does Taw Hill Surgery have wheelchair access and parking?

Yes. The current Taw Hill page says consulting rooms are on the ground floor, the surgery has a ramp and wide doors for wheelchair access, and the car park directly in front of the surgery is for staff and patients.

What is Taw Hill Medical Practice’s CQC rating?

The old standalone Taw Hill Medical Practice CQC profile was archived in 2019 and had a Requires Improvement rating, so it should not be presented as the current rating. Taw Hill merged into Westrop Medical Practice in October 2019, and CQC rated Westrop Good overall after a January 2020 inspection that included a visit to Taw Hill. A separate CQC location named Taw Hill, run by Brunel Health Group Ltd, was registered in December 2022 and has not yet been inspected.

Independent information notice: MedicalPracticeUK.org is not Taw Hill Surgery, Westrop Medical Practice, Brunel Health Group, NHS Bath and North East Somerset, Swindon and Wiltshire ICB, NHS 111 or CQC. Appointment availability, Saturday clinic hours, online systems, prescription processing and branch arrangements can change. Use the official links above before an immediate visit or healthcare request.

Taw Hill Surgery Call 01793 709500