Oxshott Medical Practice | NHS GP Appointments & Hours

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Emergency first: MedicalPracticeUK.org is an independent information website, not Oxshott Medical Practice, NHS Surrey Heartlands, NHS 111 or CQC. Call 999 for a life-threatening emergency. If the surgery is closed and you need urgent medical help that is not life-threatening, use NHS 111 online or call 111.
Oxshott & Leatherhead NHS GP guide

Oxshott Medical Practice: GP appointments, opening hours and online requests

Oxshott Medical Practice is on Holtwood Road in Oxshott, Leatherhead, Surrey. The practice phone number is 01372 844000. Normal opening hours are Monday to Friday, 8:00am–6:30pm, and appointment requests are reviewed according to clinical need rather than simply in the order received.

Choose the right route Appointment steps Map and directions
1. Send the request
2. Practice reviewUrgency, the right professional and whether you need to attend in person are considered.
✓3. Next stepSame-day care, routine appointment, pharmacy, evening/weekend care or another service.
Main practice telephone
01372 844000

Use reception if you cannot complete the online appointment form, need an urgent practice response, cannot leave home, need interpreter or communication support, have a registration question or need help choosing the correct route.

Call Oxshott Medical Practice Official practice website
Practice address

Oxshott Medical Practice
Holtwood Road
Oxshott
Leatherhead
Surrey
KT22 0QJ

The practice website and CQC currently use postcode KT22 0QJ. The NHS profile and NHS organisation record currently display KT22 0QL. The street address and telephone number agree.

Open directions
Telephone
01372 844000
NHS code
H81107
Weekday hours
8am–6:30pm
CQC
Good overall
Quick answer: Oxshott Medical Practice is open Monday to Friday from 8:00am to 6:30pm and closed at weekends. You can request a GP appointment by online form, NHS App, phone or in person. The “Help with a medical issue” form is usually available between 8:00am and 6:30pm on weekdays but may be switched off for safety reasons. The NHS profile currently says the practice is accepting new patients.

Start with the task you need to complete

You need Best first step What happens next
Life-threatening emergency Call 999. Do not wait for a GP form or callback.
Urgent GP help Submit the appointment request and clearly state that it is urgent, or call 01372 844000 if necessary. Where appropriate, the practice says an urgent appointment will be offered the same working day or next day.
Routine GP appointment Use the online form, NHS App, telephone or reception. Where appropriate, a routine appointment is arranged within the next two weeks.
Repeat medicine Use NHS App/NHS account, the prescription form or your repeat slip. Repeat prescriptions cannot be ordered by telephone.
GP record or available results Check your NHS account where record access is enabled. Your GP record can include test results, medicines, allergies, appointment notes and letters.
Register as a patient Check the practice boundary and use the online or paper registration route. The official registration page says the online form takes around 15 minutes.
Home visit Tell the practice when requesting an appointment that you cannot leave home. The request is clinically reviewed rather than automatically booked as a home visit.
Urgent help when closed NHS 111 online or call 111. NHS 111 directs you to the appropriate urgent service.

Oxshott Medical Practice opening hours

Day Normal opening Patient note
Monday8:00am–6:30pmOnline medical-request form is usually available during weekday opening hours.
Tuesday8:00am–6:30pmTell the practice if your request is urgent.
Wednesday8:00am–6:30pmKeep your phone available after submitting a request.
Thursday8:00am–6:30pmOrder routine medication early enough to avoid weekend delays.
Friday8:00am–6:30pmDo not leave urgent admin or medicine problems until late Friday.
SaturdayClosedPre-booked evening/weekend care operates separately.
SundayClosedUse NHS 111 for urgent non-emergency help.
Opening hours are not the same as online-form availability or appointment capacity. The practice says its medical-request form is usually available from 8:00am to 6:30pm Monday to Friday but may be switched off for safety reasons.
Official surgery details and hours

How appointment requests are reviewed

Oxshott does not treat online, telephone and in-person requests as different clinical queues. The appointments page says all requests are reviewed using the information provided so the practice can decide how quickly care is needed, which professional is most appropriate and whether an in-person consultation is necessary.

1
Check whether pharmacy or another local service can help first.
The practice specifically points patients towards pharmacies and local services because some problems can be treated more quickly without waiting for a GP.
2
Choose online, NHS App, phone or in-person contact.
All four routes are listed by the practice for appointment requests.
3
Describe the problem clearly.
Include urgency, how long the problem has been present and any access or communication need.
4
Stay contactable during surgery hours.
The practice says it will contact you after reviewing the request.
Cannot use the online form? Call 01372 844000. Oxshott says it treats requests in the same way regardless of whether they arrive online, by NHS App, by telephone or in person.
Official appointment guidance

Urgent versus routine requests

Urgent request

Tell the practice explicitly if you feel you need urgent help. Where clinically appropriate, the practice says it will offer an appointment on the same working day or the next day.

Routine request

For non-urgent problems, health checks, screening or vaccination needs, the practice says an appointment can be arranged within the next two weeks where appropriate.

Named clinician

You can ask for a particular health professional, but the practice warns that waiting may be longer if that person is fully booked or away.

Pharmacy First

For suitable minor illnesses, a pharmacist may be able to assess and prescribe without a GP appointment, including selected infections and common conditions covered by Pharmacy First.

Evening and weekend appointments

Oxshott Medical Practice says evening and weekend appointments are available outside its normal weekday hours. These must be requested through the practice or through NHS 111 where appropriate.

Do not read this as weekend walk-in opening. The main Oxshott surgery is listed as closed on Saturday and Sunday. Extended appointments are separate, pre-arranged services and may operate from another local site.

The practice is part of Cobham and Oxshott Primary Care Network and also works with wider local direct-care services. This allows patients to access a broader range of local primary-care support than the Holtwood Road surgery alone can provide.

Cobham and Oxshott PCN information

Repeat prescriptions: NHS App, online form or prescription slip

Oxshott says repeat prescriptions cannot be ordered by telephone for patient-safety reasons.

Ordering route How it works
NHS App / NHS account Use your NHS login to select repeat medicines without re-entering patient details each time.
Practice prescription form The practice recommends this mainly for patients who do not have access to other online services such as the NHS App.
Repeat prescription slip Drop the repeat slip into the prescription box at the surgery.
Telephone Not accepted for repeat-prescription ordering.
Pharmacy nomination Choose a pharmacy so an approved electronic prescription can be sent there for collection.

Medication review

If you take regular medicine, the practice advises checking at least annually that the treatment remains appropriate. A review is also sensible if you are experiencing side effects or have questions about ongoing medicine.

Official repeat-prescription page

Test results, referrals and your GP record

The practice’s NHS App and record-access pages are useful because they separate GP-held information from records held by hospitals, dentists and other NHS providers.

GP test results

Your GP medical record can include available test results. NHS account access may need to be enabled by the surgery once.

Hospital records

The practice says records held by hospitals, dentists and opticians are separate. Contact the relevant service when you need information from those records.

Referral tracking

Referrals can be checked through NHS App/NHS account where supported or by contacting the surgery. Telephone information is normally given directly to the patient for privacy reasons.

Do not assume every result follows the same timetable. Oxshott does not publish one universal number of days for every blood test, scan or hospital investigation. Ask the clinician who orders the investigation how follow-up will work.
GP medical-record access Check a referral

Register with Oxshott Medical Practice

The NHS profile currently states that Oxshott Medical Practice is accepting new patients. The practice says patients normally need to live within its boundary.

1
Check the practice boundary.
Use the eligibility check on the official registration page. Contact reception if you are unsure whether your address is covered.
2
Find your NHS number if you know it.
The practice registration form asks for the 10-digit number. It can be found on some NHS letters or through the NHS number service.
3
Protect your regular medication before changing GP.
Oxshott recommends having at least one month’s supply because old records can take around a month to transfer and prescription renewal can be difficult during that period.
4
Choose online or paper registration.
The online route takes around 15 minutes. Paper forms can be downloaded or collected from reception and returned by email or in person.
ID is described as helpful, not the basic eligibility rule. The practice page says including a copy of identification can help. NHS GP registration rules in England do not make photo ID, proof of address or immigration status a universal requirement to register.

Temporary registration

If you are in the area for up to three months, Oxshott says you may be able to register as a temporary patient. Temporary registration is not completed through the normal online registration form; contact the surgery on 01372 844000 or visit reception.

Official Oxshott registration page NHS Oxshott Medical Practice profile

Useful services before booking a standard GP appointment

Pharmacy First

Local pharmacists can assess seven NHS Pharmacy First conditions where eligibility criteria are met, including sinusitis, sore throat, earache, infected insect bites, impetigo, shingles and uncomplicated UTI in eligible women.

NHS Health Check

Eligible patients aged 40–74 can receive an NHS Health Check every five years. Contact the surgery if you think you qualify but have not received an invitation.

Diabetes monitoring

The practice publishes online diabetes-treatment review routes and nurse-led monitoring support.

Thyroid review

Patients taking treatment for underactive thyroid can complete an online review questionnaire and may then be advised to continue medication or attend an appointment.

Pregnancy care

The practice directs newly pregnant patients towards direct NHS maternity-service access rather than requiring a routine GP appointment first.

Blood pressure

Blood-pressure readings can be submitted through the practice’s online service where appropriate.

Browse all official Oxshott services Pharmacy First information

Disabled access, parking and communication needs

Access facilities

  • Disabled toilet
  • Step-free access
  • Wheelchair access
  • Induction loop
  • Baby-changing facility

Parking

  • Car parking
  • Disabled parking
  • Cycle parking

The appointments page also asks patients to mention interpreter, communication or other access needs when requesting care so appropriate support can be arranged.

Official facilities and access details

Feedback and formal complaints

Oxshott distinguishes ordinary feedback from a formal complaint. Feedback can be submitted anonymously, but a response requires contact details. A formal complaint starts a separate investigation process.

1
For feedback or a concern, use the surgery feedback form or speak to the practice.
The practice says it aims to update patients who request a response within five working days.
2
For a formal complaint, clearly say that it is a formal complaint.
Include the patient’s name, date of birth, relevant dates, times and people involved where known.
3
If you do not want to complain directly to the practice, use NHS Surrey Heartlands ICB.
The practice currently lists the ICB complaints team as an alternative commissioning route.
4
After the final NHS response, unresolved complaints can be taken to the Parliamentary and Health Service Ombudsman.
Response timing differs between pages. The practice’s formal-complaint page says complaints are acknowledged within three working days and aims for a written response within 25 working days. An older policy page contains shorter internal-stage targets. Use the current formal-complaint page when planning a complaint.
Feedback and complaints Formal complaint procedure

CQC rating: Good, with historical inspection dates

The Care Quality Commission currently displays Oxshott Medical Practice as Good overall, with Safe, Effective, Caring, Responsive and Well-led all rated Good.

CQC record Date / result Context
Overall rating Good Current rating displayed on the CQC profile.
Inspection visit 20 June 2018 The comprehensive inspection behind the current displayed Good rating.
Report published 27 July 2018 The inspection report publication date.
Later data review 6 July 2023 CQC said it had not found evidence requiring rating reassessment at that stage.
This is not a new 2026 inspection. The rating remains current on CQC’s live profile, but the inspection and later review dates should be shown so readers do not mistake historical inspection activity for a recent visit.
Live CQC profile

Future medical-centre plans: the current surgery has not moved

The practice has published information about plans for a new medical centre and links patients to the Elmbridge Borough Council planning record. In 2026, Elmbridge Borough Council granted a variation application connected with the planned replacement medical-centre development.

Current patient action: continue using the existing Oxshott Medical Practice contact details and Holtwood Road surgery unless the practice publishes a formal relocation date. Planning approval does not itself mean the surgery has moved.
Practice update on the new medical centre

When Oxshott Medical Practice is closed

Situation Use this route
Life-threatening emergency Call 999.
Urgent problem, not life-threatening Use NHS 111 online or call 111.
Suitable minor illness Use a community pharmacy or Pharmacy First where eligible.
Routine medicine, admin or registration query Use the practice’s normal route when it reopens.

Oxshott Medical Practice map and postcode note

Oxshott Medical Practice
Holtwood Road
Oxshott
Leatherhead
Surrey
KT22 0QJ

The official practice website and CQC use KT22 0QJ. NHS.uk currently displays KT22 0QL. Use the practice’s own address details for an immediate visit and check any formal correspondence before posting documents.

Related patient guides

General NHS GP guide

See the Medical Practice UK guide for general help with NHS GP appointments, registration, NHS App access and out-of-hours care.

Medication and repeat prescriptions

The NHS medication and prescription guide covers repeat medicines, nominated pharmacies and common prescription problems.

Shepperton Medical Practice

The Shepperton Medical Practice guide covers another Surrey-area GP surgery with online appointment, prescription and registration routes.

Townhill Medical Practice

The Townhill Medical Practice Caterham guide provides another Surrey comparison for digital triage, repeat prescriptions and appointment access.

Official sources used

Last verified: 21 September 2026.

Oxshott Medical Practice FAQs

What is the Oxshott Medical Practice phone number?
The main telephone number is 01372 844000.
What are Oxshott Medical Practice opening hours?
Oxshott Medical Practice is open Monday to Friday from 8:00am to 6:30pm and is closed on Saturday and Sunday.
How do I request an appointment at Oxshott Medical Practice?
You can request an appointment using the online form, through the NHS App, by calling 01372 844000 or by visiting the surgery. The practice says all requests are reviewed in the same way regardless of how they are submitted.
When is the online medical-request form available?
The practice says its “Help with a medical issue” form is usually available between 8:00am and 6:30pm Monday to Friday, although it may sometimes be switched off for safety reasons.
How quickly are urgent and routine appointment requests handled?
Where clinically appropriate, Oxshott says urgent requests may receive an appointment on the same working day or the next day. Routine requests may be arranged within the next two weeks.
Can I order a repeat prescription by phone?
No. Oxshott Medical Practice says repeat prescriptions cannot be ordered by telephone for patient-safety reasons. Use the NHS App or NHS account, the practice prescription form, or a repeat prescription slip at the surgery.
Is Oxshott Medical Practice accepting new patients?
The current NHS profile states that Oxshott Medical Practice is accepting new patients. The practice says patients normally need to live within its practice boundary before registering.
What disabled-access and parking facilities are listed?
The official surgery page lists a disabled toilet, induction loop, step-free access, wheelchair access, car parking, cycle parking, disabled parking and a baby-changing facility.
Why do I see two different postcodes for Oxshott Medical Practice?
The official practice website and CQC currently use KT22 0QJ, while the NHS profile and NHS organisation record currently display KT22 0QL. All sources identify the practice on Holtwood Road in Oxshott and use telephone number 01372 844000.
What is the current CQC rating for Oxshott Medical Practice?
CQC currently displays Oxshott Medical Practice as Good overall, with Safe, Effective, Caring, Responsive and Well-led all rated Good. The inspection visit took place on 20 June 2018, the report was published on 27 July 2018, and CQC later reviewed available data on 6 July 2023 without finding evidence requiring rating reassessment at that stage.
Independent information notice: MedicalPracticeUK.org is not Oxshott Medical Practice, NHS Surrey Heartlands, NHS 111 or the Care Quality Commission. Appointment capacity, online-form availability, registration status, future-premises plans and service arrangements can change. Use the official links above before completing an important action or travelling to the surgery.
Oxshott Medical Practice Call 01372 844000