Gillbrae Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not NHS Scotland, not NHS 24 and not Gillbrae Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, serious injury or someone not responding. For urgent medical help in Scotland when your GP, pharmacy or dental practice is closed, call NHS 24 on 111.

Dumfries NHS Scotland GP action guide

Gillbrae Medical Practice: appointments, hours, prescriptions, Pharmacy First and patient help

Gillbrae Medical Practice is an NHS Scotland GP practice on Gillbrae Road, Dumfries DG1 4EJ, between the town centre and Georgetown. This guide gives the practical route first: when to call the surgery, when to use the 24-hour prescription line, how appointments work, how results are chased, who to see, and what to do when the practice is closed.

Start with task table Appointments Map and access

Need help?

Right first routeGP, nurse, pharmacist, Patient Access, NHS 24 or 999.

✓Task solved faster

Main surgery phone

01387 246282

Use this for: appointments, urgent same-day triage, nurse/pharmacist routing, home visit requests, test-result questions, registration support, medical queries and if you are unsure whether to use GP, Pharmacy First Scotland or NHS 24.

Tap to call surgery Use call script

Repeat prescription line

01387 242747

24-hour answer machine: leave your name, contact details, each medicine required and your designated pharmacy. The practice says not to email repeat medication requests.

Prescription steps

Address

Gillbrae Road, Dumfries DG1 4EJ

Main phone

01387 246282

Repeat line

01387 242747

Scotland route

NHS 24 / Pharmacy First

Fast answer: Gillbrae Medical Practice is at Gillbrae Road, Dumfries, DG1 4EJ. The main phone number is 01387 246282 and the repeat prescription line is 01387 242747. The surgery door is listed as open 8am–6pm Monday, Tuesday, Thursday and Friday; Wednesday is similar but closed 1pm–2:30pm. Early appointments are listed from 7:20am–8am. Repeat prescriptions need 2 working days for the practice plus 2 working days for the pharmacy.

Need this? Do this first

Use this table before reading the full guide. It gives the exact action and the official link or phone number beside it.

What you need	Do this	Clickable action
Life-threatening emergency	Do not wait for GP reception.	Call 999
Urgent help when closed	Call NHS 24 on 111 if your GP/pharmacy/dental practice is closed.	Call 111
Not sure where to go	Use the NHS 24 symptom checker first.	NHS 24 online
Book an appointment	Phone the main surgery number and explain your problem clearly.	Call 01387 246282
Urgent same-day GP issue	Ask for urgent triage only for urgent on-the-day problems.	Appointment guidance
Repeat prescription	Use prescription line, Patient Access or paper repeat slip.	Call 24h repeat line
Order online	Use EMIS Patient Access if registered.	Patient Access login
Common minor illness	Ask community pharmacy under Pharmacy First Scotland.	Pharmacy First Scotland
Test result	Call admin after at least 3 working days unless told otherwise.	Test results guidance
Fit note	Use SC2 for under 7 days; use practice form only after clinician agreement/hospital attendance.	Fit note form
Home visit	Only if truly housebound; request by 10:30am at latest.	Call early
Register	Check practice area and waiting-list rules before applying.	New patient info

Decision hub: GP, nurse, pharmacist, NHS 24 or 999?

Gillbrae Medical Practice uses several clinicians and services. The fastest route is not always a GP appointment.

Call 999 now

Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, severe allergic reaction, overdose, serious injury or not responding.

Call Gillbrae

Use the main surgery number for appointments, urgent same-day triage, home visits, test results, registration and medical queries during surgery hours.

Use Pharmacy First Scotland

Community pharmacy can advise and treat many minor illnesses and common conditions. Pharmacists can refer you on if they think you need another professional.

Use repeat prescription line

For regular repeat medicines, use the 24-hour answer machine, Patient Access or paper slip. Do not email repeat requests.

Use NHS 24 on 111

Use 111 for urgent care when the GP, pharmacy or dental practice is closed, or if you are unsure and need urgent direction.

Use self-referral

Some support can be accessed without the practice, including physiotherapy, podiatry, CAMHS, Home Teams, smoking/vaping support and crisis/listening services.

Opening hours and appointment windows

Official contact details Official appointments page Call surgery

Day / item	Official listed detail	Patient tip
Monday	Surgery door open 8am–6pm	Call early if you need urgent same-day triage.
Tuesday	Surgery door open 8am–6pm	Good day for routine appointment and admin questions.
Wednesday	As above, but closed from 1pm–2:30pm	Avoid planning results/admin calls during the closure window.
Thursday	Surgery door open 8am–6pm	Order medicine early before weekend pressure.
Friday	Surgery door open 8am–6pm	Do not leave prescription or fit-note issues until late Friday.
Early appointments	7:20am–8am listed	Useful if pre-booked; do not assume walk-in access.
Extended surgeries	Daily early surgeries for doctors; thrice weekly for nurses	Ask reception whether this is suitable for your request.
Main telephone display	Practice information lists 01387 246282, 8am–6pm	Use repeat line separately for repeat medicines.

Appointments: face-to-face, phone, video and photo upload

Official appointment guidance Doctor appointment guidance Photo upload Call main surgery

Decide if it is urgent today.
Gillbrae says urgent appointments/triage should only be requested for urgent on-the-day issues.

Say what kind of help you need.
The practice offers appointments with doctors, nurses, pharmacists, midwives and healthcare assistants.

Expect phone-first where suitable.
The practice says many problems can be dealt with over the phone, and face-to-face is still available where clinical examination is needed.

For skin or visual problems, ask about photo upload.
The practice encourages photos of skin complaints where appropriate, usually alongside a telephone appointment.

Arrive 5 minutes early.
The appointments page asks patients with practice appointments to arrive 5 minutes before the appointment time.

Cancel if you cannot attend.
The practice says more than 30 appointments per week are wasted through non-attendance, so cancel as early as possible.

Phone script for Gillbrae

Hello, my name is [name]. Date of birth: [date]. I am registered with Gillbrae Medical Practice. I need help with [one clear problem]. It started [when]. It is [getting worse / not improving / affecting sleep/work]. I have tried [medicine/self-care]. Is this best for GP, nurse, pharmacist, Pharmacy First Scotland, self-referral, NHS 24 or 999?

Urgent triage: when to use it and when not to

Gillbrae Medical Practice says on-the-day urgent appointments can be face-to-face or over the phone, and the duty doctor may call to discuss the problem before deciding the most suitable appointment or advice.

Situation	Best route	Why
Life-threatening symptoms	999	General practice is not an emergency service.
Urgent same-day medical issue	Call main surgery and explain urgency	Duty doctor may triage and offer suitable appointment or advice.
Routine enquiry	Routine appointment / named GP availability	The practice says duty doctor cannot deal with routine enquiries.
Common minor illness	Pharmacy First Scotland / self-care / NHS 24 symptom checker	May be faster and keeps urgent GP capacity for urgent issues.
Medical query via contact form	Do not use website contact form	The contact page says not to submit appointments, repeat medication or medical matters through that form.

Clear warning: the website contact form is not for medical queries, appointments or repeat medication. Use the phone, prescription line, Patient Access or the specific form/service instead.

Repeat prescriptions: 24-hour line, Patient Access or paper slip

Gillbrae’s prescription page gives three repeat-ordering routes. Plan for both practice processing and pharmacy preparation.

Official prescriptions page Call repeat prescription line EMIS Patient Access Pharmacy First Scotland

24h

Prescription line

Call 01387 242747, a 24-hour answer machine. Speak clearly and give personal contact details, each medication and designated pharmacy.

Online

Patient Access

If registered for online access, order repeat medicines through EMIS Patient Access after logging in.

Slip

Paper repeat slip

Complete the right-hand side of your paper prescription and return it to your pharmacy or the practice.

Do not email repeats

The practice says not to email repeat medication requests. Antibiotics or non-repeat medicines need individual clinical assessment.

Prescription issue	Official rule / practical meaning	What to do
Routine repeat medicine	Practice needs 2 working days to process.	Order before you have only a few tablets left.
Pharmacy preparation	Allow pharmacy another 2 working days.	Do not assume medicine is ready immediately after the GP sends it.
Using repeat line	Leave name, contact details, medicine names and designated pharmacy.	Speak slowly and spell difficult medicine names if needed.
Antibiotics or new medicine	Do not request as repeat unless already on repeat record.	Ask for assessment through the right clinical route.
Medication review due	Doctor may need to review your medical record before issue.	Do not leave until the last day.
Pharmacy question	Pharmacy may be the best first contact for collection, supply or minor medicine advice.	Call your nominated pharmacy before chasing the surgery.
Email request	Practice says do not email repeat medication requests.	Use repeat line, Patient Access or paper route.

Realistic timing: 2 working days for the practice + 2 working days for the pharmacy means you should order around a week before running out, especially before weekends or bank holidays.

Test results: wait at least 3 working days, then call admin

Gillbrae says blood tests usually take a minimum of 3 working days to be reported by the hospital, processed by admin and reviewed by a doctor or nurse. Infection tests and send-away tests can take longer.

Official test results page Update contact details Call admin team

Question	Simple answer	Patient action
When can I ask?	After at least 3 working days for routine blood/urine, unless told otherwise.	Call admin after the minimum wait.
Will the practice tell me every result?	No. Gillbrae says it does not routinely advise patients of results.	Call if you want to know the result.
Who explains it?	Doctor/nurse comments will be passed on; further questions may need telephone appointment.	Ask for follow-up if the result is confusing.
Same episode of illness	The practice encourages patients to stick with the same clinician where possible.	Ask for the clinician who arranged the test if you need interpretation.
Urgent abnormal result	The practice will contact you urgently if needed.	Keep mobile and home number up to date.
Hospital-arranged test	Results usually go back to the hospital consultant/team first and may take time to arrive at the GP.	Contact the hospital team if they arranged the test.

Fit notes / sick lines: use the correct form only when appropriate

The fit-note form says self-certify without contacting the surgery for absence of less than 7 days. The form should only be used if you have already spoken to a clinician and a fit note has been agreed, or after a specific hospital attendance.

Official fit note form SC2 self-certification Call surgery

Situation	Best route	Important detail
Off work less than 7 days	Self-certify using SC2.	No GP contact usually needed.
Already spoken to clinician	Use fit-note form if clinician agreed.	Include clinician name and date.
Hospital attendance	Use form only for a specific hospital-attendance fit note route, or ask hospital team.	Provide hospital appointment date.
Future-dated request	Not suitable.	Practice says fit notes can be backdated but cannot start from a future date.
Need workplace changes	Explain phased return, altered hours, duties or adaptations.	Discuss feasibility with employer as well.
Approved fit note	May be emailed to the address on your medical record.	Practice warns email has inherent privacy risks.

Home visits: only for truly housebound patients

Gillbrae says home visits are only for patients who are truly housebound and cannot get out of the house at all. If a visit is absolutely necessary, request it early in the morning and by 10:30am at the latest.

Official home visit guidance Call before 10:30am

Home visit rule	What it means	What to say
Request deadline	As early as possible, by 10:30am at latest.	Call early with symptoms and contact number.
Who qualifies?	Truly housebound and cannot get out at all.	Explain why attending surgery is not possible.
Children	Practice says all children should be brought to surgery because they are easily transported.	Use urgent GP/111/999 route depending on severity.
Who may visit?	Some visits may be carried out by an advanced nurse practitioner service linked to the practice.	They will have access to your medical notes.
Contact number	Practice requests a contact number in case they need to speak to you or your carer.	Keep the phone nearby.

Register with Gillbrae Medical Practice

Registration needs careful handling because the practice says it has a waiting list and has suspended registrations if already registered with another practice within the town. You must be resident in the practice area and intend staying for more than 3 months.

Official new patient page Practice area NHS Inform GP registration Registration documents

Check whether you are in the practice area.
The practice says you must be resident within its practice area and intend staying more than 3 months.

Check the waiting-list rule.
The new-patient page says there is a waiting list and registrations are currently suspended if already registered with another town practice.

Prepare for a nurse/GP discussion.
The practice says you will need to speak with a nurse or GP before registration so health needs and repeat medicines can be discussed.

Take ID/address proof if possible.
The practice asks for photo ID and evidence of residency if possible, but NHS Inform says lack of ID/proof of address should not delay or prevent GP registration.

Protect repeat medicine.
If you take regular medication, bring your list, dosage, pharmacy and recent repeat slip so medicines can be issued safely after registration.

Scotland registration note: if you cannot provide ID or proof of address, tell the practice and refer to NHS Inform guidance. If you struggle to find a GP accepting registrations, NHS Inform says National Services Scotland registration teams can help.

Who should I see? Gillbrae route map

The practice says not every issue requires a doctor. Senior nurses, pharmacists, healthcare assistants, midwives and self-referral services may be more appropriate.

Do I need one? Meet the team Clinical pharmacists Pharmacy First

Problem / task	Likely route	What to prepare
Urgent same-day medical problem	Duty doctor / triage.	Symptoms, start time, severity, red flags, medication tried.
Asthma, COPD, diabetes flare/review	Practice nurse may be more appropriate.	Readings, inhalers, medicines, symptoms and home monitoring.
Medication query	Clinical pharmacist.	Medicine name, dose, side effects, pharmacy and recent changes.
Minor/common illness	Community pharmacy / Pharmacy First Scotland.	Symptoms, allergies, regular medicines and pregnancy status if relevant.
Contraceptive implant	Telephone appointment with Dr Buchan first.	Current method, last period, concerns and preferred option.
Coil / IUS	Telephone appointment with Dr Raj first.	Contraception history, symptoms and questions.
Minor surgery	Lesion needs doctor assessment first.	Photo may help if requested, but do not upload without appointment context.
Sharps box / admin / results	Reception and admin team can direct.	Exact request, name, date of birth and contact details.

Self-referral and local support you may not need GP for

Gillbrae’s self-referral page lists local services you can contact without first booking a GP appointment.

Official self-referral page NHS 24 symptom checker Pharmacy First Scotland

Support need	Route listed by practice	Helpful detail
Drug or alcohol support	We Are With You.	Practice page lists free confidential support and phone 0800 035 0793.
Older/disabled equipment advice	D&G AskSARA.	Self-help guide for products and equipment.
CAMHS	CAMHS accepts referrals from anyone who knows the child/young person.	Useful for young people, parents and carers.
Bereavement	Cruse.	Practice page lists phone 0808 808 1677.
Home Teams / social support	Single Access Point.	Practice page lists 030 33 33 3001.
Physiotherapy	Single Access Point.	Practice page lists 030 33 33 3001 for muscle/joint problems.
Podiatry	Single Access Point.	NHS podiatry does not provide simple nail cutting.
Smoking or vaping	Quit Your Way.	Practice page lists 0845 602 6861.
Crisis / hopeless feelings	Samaritans.	Practice page lists 116 123.

Doctors, nurses, pharmacists and care team

Gillbrae says it has 12 substantive doctors, doctors in training and student doctors, an Advanced Nurse Practitioner, 2 Practice Nurses, a reception team, CTaC healthcare assistants based in the practice, and close working with district nurses, health visitors, pharmacy and mental health nurses.

Meet the team Doctors Clinical pharmacists

Team area	Official examples	Patient use
Doctors	Dr Guy Beaumont, Dr Rob Walter, Dr Alan Gabriel, Dr Jeyarani Arunagiriraj, Dr Abdullah Ewas, Dr Catriona Buchan, Dr Callum Carruthers, Dr Javaid Iqbal, Dr Frances Buckle, Dr Nitin Desai, Dr Alicja Everson, Dr Richard Voysey.	GP assessments, complex problems, referral decisions and ongoing care.
Nurses	Nurse Jennifer Howat, Nurse Catherine Cotterill, Nurse Ailsa Lewis.	Chronic disease reviews, dressings, tests, injections, screening and nurse-led care.
Healthcare assistants	CTaC staff based in practice.	Some bloods, checks and support tasks.
Clinical pharmacists	Christopher Dunlop and Nicole McKerr.	Medication queries, medicine review and prescribing support.
Primary Care Mental Health Nurses	Angela Palau and Alison Rendall listed.	Mental health support routes where suitable.
Reception/admin	First point of contact and link with the practice team.	Routing, results, fit-note advice, admin and appointment support.

Access, local location and visit preparation

The practice says it is in Georgetown, in a custom-designed building with easy access for wheelchair users and pushchairs. Use the full Gillbrae Road address when travelling.

Official homepage Practice information Google directions

Map

Between town centre and Georgetown

The practice says it is located on Gillbrae Road between Dumfries town centre and Georgetown.

Access

Wheelchair and pushchair access

The homepage describes a custom-designed building providing easy access for wheelchair users and pushchairs.

Arrive early

The appointment page asks patients to arrive 5 minutes before practice appointments to maximise consultation time.

Prep

Bring the right items

Medication list, appointment message, hospital letters, sample pots, photo ID/address proof if registering, and phone with correct number.

Inspection/rating note: do not use English CQC wording

Gillbrae Medical Practice is in Scotland, so English CQC-style GP rating language is not the right way to present it. Use the official practice website, NHS 24/NHS Inform and NHS Dumfries & Galloway links for live patient routes. Do not invent a “Good” or “Outstanding” CQC rating for this Scottish GP practice.

Question	Safe wording	Action
Does this page need CQC?	No. CQC is not the normal rating source for NHS Scotland GP practice articles.	Avoid fake CQC rating boxes.
What should readers verify?	Phone numbers, opening hours, registration, prescriptions and urgent-care routes.	Use official practice, NHS 24 and NHS Inform links.
How to handle complaints?	Use the practice feedback/concerns page and NHS Dumfries & Galloway route where relevant.	Keep complaint facts clear and dated.

Map, directions and Dumfries visit checklist

Address: Gillbrae Medical Practice, Gillbrae Road, Dumfries, DG1 4EJ. Use this map for planning only and confirm your appointment time, clinician and access needs before travelling.

Before leaving home

Check appointment type, time, clinician, phone callback expectations and whether you need GP, nurse, pharmacist, Pharmacy First, self-referral, NHS 24 or 999.

For driver or carer

Send: Gillbrae Medical Practice, Gillbrae Road, Dumfries DG1 4EJ. Main phone: 01387 246282.

For prescription pickup

Check the 2-working-day practice processing rule and allow your pharmacy another 2 working days to prepare the medication.

For registration visit

Bring photo ID/address proof if possible, medication list and details of previous GP, but remember NHS Inform says lack of ID/proof should not delay or prevent GP registration.

When Gillbrae Medical Practice is closed

In Scotland, NHS 24 on 111 is the urgent route when your GP, pharmacy or dental practice is closed. Pharmacy First Scotland may help during pharmacy opening hours for common minor illnesses.

When to phone 111 Call NHS 24 on 111 NHS 24 symptom checker Pharmacy First Scotland

Problem	Use this	Examples
Life-threatening emergency	999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 24 on 111	Urgent care when GP/pharmacy/dental practice is closed.
Minor illness during pharmacy hours	Pharmacy First Scotland.	Advice and treatment for many common minor illnesses and clinical conditions.
Routine repeat prescription	Repeat prescription line, Patient Access or paper slip.	Do this during normal processing time, not as an emergency unless you are at risk.
Routine admin	Practice route when open.	Fit notes, forms, routine test-result questions, registration, address updates.

Official action links used

Use these links after reading the practical route above. The article explains what each official link is for so readers do not land on the wrong page.

Official Gillbrae Medical Practice website · Practice information · Appointments · Doctor appointments · Home visits · Prescriptions · Patient Access · Test results · Fit notes · New patients · Self-referral · Meet the team · NHS 24 111 · NHS Pharmacy First Scotland · NHS Inform GP registration

Gillbrae Medical Practice FAQs

What is Gillbrae Medical Practice phone number?

The main surgery number is 01387 246282. Use it for appointments, urgent same-day triage, medical queries, home visits, test-result questions, registration support and if you are unsure which route to use.

What is the repeat prescription number?

The repeat prescription line is 01387 242747. It is listed as a 24-hour answer machine. Leave your contact details, each medication required and your designated pharmacy.

Where is Gillbrae Medical Practice?

Gillbrae Medical Practice is at Gillbrae Road, Dumfries, DG1 4EJ, located between Dumfries town centre and Georgetown.

What are Gillbrae Medical Practice opening hours?

The appointment page lists the surgery door as open Monday, Tuesday, Thursday and Friday 8am to 6pm. Wednesday is listed as similar but closed from 1pm to 2:30pm. Early appointments are listed from 7:20am to 8am.

How do I book an appointment?

Phone the main surgery number on 01387 246282 and explain your issue clearly. The practice offers face-to-face, phone, video and photo-supported consultations where appropriate.

How does urgent triage work?

For medically urgent on-the-day problems, the practice has same-day appointments. The duty doctor may call you to discuss the problem before offering the most suitable appointment or advice.

Can I use the website contact form for medical queries?

No. The contact form says it should not be used to request appointments, repeat medication or discuss personal medical matters. Phone the practice for medical queries.

How do I order repeat prescriptions?

Use the 24-hour repeat prescription line, EMIS Patient Access if registered, or complete the right-hand side of your paper prescription and return it to the pharmacy or practice.

How long do repeat prescriptions take?

The practice asks patients to allow 2 working days for the practice to process the request and another 2 working days for the pharmacy to prepare the medication.

Can I email repeat prescription requests?

No. The prescription page says not to email repeat medication requests. Use the repeat line, Patient Access or paper slip route.

How do I get test results?

Gillbrae says blood tests usually take a minimum of 3 working days before they are reported by the hospital, processed by admin and reviewed by a doctor or nurse. Call the admin team after at least 3 working days unless told otherwise.

Will Gillbrae Medical Practice contact me about every test result?

No. The practice says it does not routinely advise patients of results. It will contact you urgently if an abnormal result requires urgent action.

How do I request a fit note?

For less than 7 days off work, use self-certification. The practice fit-note form should only be used if a clinician has already agreed a fit note or after a specific hospital attendance.

How do I request a home visit?

Phone the practice as early as possible and by 10:30am at the latest. Home visits are only for patients who are truly housebound and cannot get out of the house at all.

Is Gillbrae Medical Practice accepting new patients?

The practice new-patient page says there is a waiting list and registrations are currently suspended if already registered with another practice within the town. You must live within the practice area and intend staying more than 3 months.

Do I need ID or proof of address to register in Scotland?

The practice asks for photo ID and evidence of residency if possible. NHS Inform says GP registration should not be delayed or refused if you cannot provide identification or proof of address.

Does Gillbrae Medical Practice have a CQC rating?

Gillbrae Medical Practice is in Scotland, so English CQC-style GP ratings are not the correct way to present it. Use the official practice website, NHS 24 and NHS Inform for live patient information.

What should I do when the practice is closed?

Call NHS 24 on 111 for urgent medical help when your GP, pharmacy or dental practice is closed. Call 999 for life-threatening emergencies.

Is this the official Gillbrae Medical Practice website?

No. This is an independent patient guide on medicalpracticeuk.org. Use the official practice website, NHS 24, NHS Inform and NHS Dumfries & Galloway for live confirmation.

Independent directory disclaimer: medicalpracticeuk.org is not NHS Scotland, not NHS 24, not NHS Inform, not NHS Dumfries & Galloway and not Gillbrae Medical Practice. This guide is for general patient information only. Phone numbers, opening times, appointment systems, prescription rules, registration status, practice-area rules, self-referral routes, staff details and services can change. Always confirm important details with the official practice website, NHS 24, NHS Inform, NHS Dumfries & Galloway or the surgery before relying on them.

Gillbrae Medical Practice Call surgery