Gilmore Medical Practice: NHS GP appointments, hours, prescriptions, registration and patient help
Gilmore Medical Practice is an NHS Scotland GP surgery at Tollcross Health Centre, Ponton Street, Edinburgh. This practical guide explains same-day appointments, book-ahead appointments, phone access, opening hours, repeat prescriptions, test results, fit notes, registration, doctors, new-patient services, contraception, referrals, home visits, reviews and what to do when the practice is closed.
Use this number for: same-day appointments, book-ahead appointments, prescription questions, test results, home-visit requests, registration support, appointment cancellation, medication review questions, access needs, or if you are unsure whether you need GP, pharmacy, NHS 24 or 999.
Gilmore Medical Practice
Tollcross Health Centre
10 Ponton Street
Edinburgh
EH3 9QQ
NHS 24 lists the address as Tollcross Health Centre, Ponton Street, Edinburgh, EH3 9QQ. The official practice site displays 10 Ponton Street.
Open directionsGoogle and Bing search-intent guide for Gilmore Medical Practice
People searching for Gilmore Medical Practice usually need a practical next step, not just a phone number. The table below covers common search meanings such as appointments, repeat prescriptions, test results, sick notes, registration, doctors, pharmacy, reviews and NHS 24 out-of-hours support.
| What people search | What they really need | Practical answer on this page |
|---|---|---|
| Gilmore Medical Practice appointments | Whether to phone at 8am, book ahead, ask for phone or face-to-face, or request a home visit. | Use the appointments guide. |
| Gilmore Medical Practice opening hours | Whether the practice is open today and when to use NHS 24. | Use the opening hours section. |
| Gilmore Medical Practice repeat prescriptions | How to order safely, how long it takes, and what happens if you order after midday. | Use the prescription guide. |
| Gilmore Medical Practice test results | When to phone for results, confidentiality rules and what to do if symptoms worsen. | Use the test results guide. |
| Gilmore Medical Practice sick note | Whether self-certification is enough and how to request a fit note after 7 days. | Use the fit-note guide. |
| Gilmore Medical Practice registration | Boundary rules, forms, ID, proof of address and temporary-patient route. | Use the registration guide. |
| Gilmore Medical Practice doctors | Current doctor names, working days and continuity-of-care tips. | Use the doctors section. |
| Gilmore Medical Practice reviews | How to read online reviews fairly and why Scotland does not use CQC ratings for this practice. | Use the reviews section. |
Unique patient decision hub: choose the right Gilmore route in 60 seconds
Use this section when you are unsure whether to phone Gilmore Medical Practice, ask a pharmacist, wait for a routine appointment, use NHS 24 on 111, or call 999.
I need help today
If symptoms are life-threatening, call 999. For same-day GP help, phone as early as possible after 8am. Reception will ask briefly what the problem is so you can be routed to the right person.
I want a planned appointment
Ask about a book-ahead appointment. The official guidance says some pre-arranged appointments can be booked up to three weeks in advance, subject to availability.
I need repeat medicine
Use the online prescription form or write the request clearly. Allow 5 working days. Do not order too early unless there is a clear reason such as travel.
I need test results
Phone between 11am and 4pm at least 3 days after your test unless a doctor told you to call earlier. Results are given only to the patient or authorised person.
I need a sick note
For 7 days or less, self-certify. For more than 7 days, use the official sick/fit note request route. Non-urgent form responses can take up to 3 working days.
I am too unwell to attend
Phone before 10am if you think you need a home visit. The practice decides whether a visit is medically needed and how urgent it is.
Gilmore Medical Practice opening hours
The official practice website and NHS 24 listing show normal opening times as Monday to Friday from 8am to 6pm, with Saturday and Sunday closed. Always check the official site before travelling, especially around bank holidays, building works, seasonal vaccination updates or unexpected service changes.
| Day | Normal opening | Patient tip |
|---|---|---|
| Monday | 8am to 6pm | Phone after 8am for same-day appointment needs. |
| Tuesday | 8am to 6pm | Good day for prescription, pharmacist or routine admin questions. |
| Wednesday | 8am to 6pm | Use the correct time window if phoning for test results. |
| Thursday | 8am to 6pm | Order repeat medication early if you need it before the weekend. |
| Friday | 8am to 6pm | Do not leave urgent prescription or fit-note issues until late afternoon. |
| Saturday | Closed | Use NHS 24 on 111 for urgent non-emergency help. |
| Sunday | Closed | Use 999 for emergencies, NHS 24 for urgent advice, or pharmacy for minor illness. |
How to book a Gilmore Medical Practice appointment
The official appointments page says the practice aims to offer a choice between face-to-face and telephone appointments. Most appointments are same-day appointments, but the practice tries to reserve some pre-arranged appointments that can be booked up to three weeks in advance.
Same-day appointments are for both urgent and routine problems that need to be dealt with on the day you call.
This helps the practice decide whether you should see a GP, trainee GP, practice nurse or Advanced Nurse Practitioner.
The practice aims to offer both telephone and face-to-face options. If you have mobility, hearing or language needs, say so when booking.
If the issue is not urgent, ask about pre-arranged appointments that can be booked in advance, subject to availability.
The practice says it offers a small number of early morning or late evening appointments on selected days for working patients who cannot attend during normal hours.
The practice says missed appointments waste NHS resources and patients who fail to attend 3 appointments may be removed from the list.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Gilmore Medical Practice. I need help because [one clear sentence]. I think this is urgent today / I need a routine appointment / I would prefer telephone or face-to-face if possible. What is the safest next step?
Before you phone: practical checklist
A clear request helps reception and clinicians route you to the right person. This is especially useful for older patients, carers, students, people taking several medicines and anyone who feels anxious on the phone.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacist / prescription / test / referral].
Gilmore Medical Practice repeat prescriptions
The official prescription page says the most efficient way to request repeat medicine is through the online form. Patients can also make a written request or use the right-hand side of their previous prescription. Phone repeat prescription requests are accepted only in exceptional urgent circumstances.
Online form
Use the official online prescription form and complete all required fields. Missing required information can stop the form being sent or delay the request.
Prescription slip
You can use the right-hand side of your previous prescription. Write clearly and include only the medicine you need.
Written or postal request
You can deliver a written request in person or by post. If staying outside the catchment area temporarily, plan ahead.
Pharmacy collection
Nominate the pharmacy where you want the prescription sent. Otherwise, the practice says you can collect it from the surgery.
| Prescription issue | What the practice says | Practical next step |
|---|---|---|
| Normal repeat request | Prescriptions will be ready 5 working days after request. | Order early before weekends, public holidays or travel. |
| Request after 12pm | Requests made after 12pm are looked at the following day. | Submit before midday where possible. |
| Urgent phone request | Phone requests are only accepted in exceptional urgent circumstances. | Do not use phone ordering as your normal repeat system. |
| Review date passed | If your medication review is overdue, you may be asked to make an appointment. | Book medication reviews promptly to avoid future delays. |
| Going away | The practice asks patients to arrange enough medicine before travel or temporary stay outside the area. | Order early and explain dates if you need travel supply. |
Pharmacy, medication reviews and emergency supply
Gilmore Medical Practice says new-patient prescription information includes online requesting, pharmacy app support, and an in-house pharmacist available on Tuesdays and Thursdays for side effects or medication changes. Pharmacies may also help with urgent supply routes in Scotland, especially if you are temporarily away from your usual GP.
| Need | Best route | Why it helps |
|---|---|---|
| Side effects or medication change | Ask whether the in-house pharmacist can help. | Pharmacists are trained medicine experts. |
| Regular medication review | Respond to practice review requests. | Repeat medication can be delayed if reviews are overdue. |
| Minor illness | Ask a community pharmacy first where suitable. | Often faster for coughs, colds, sore throat, tummy trouble and medicine advice. |
| Temporary stay away from home | Ask a local pharmacy or temporary GP route. | The practice says you may need temporary resident arrangements if away from the catchment. |
Test results at Gilmore Medical Practice
The official test results page says to telephone 0131 536 9800 between 11am and 4pm for results at least 3 days after your test, unless the doctor has asked you to phone earlier. Results are given only to the patient or an authorised person.
GP-ordered tests and hospital-ordered tests can have different result routes.
The official page says to phone at least 3 days after the test unless the doctor asked you to call earlier.
Use 0131 536 9800 between 11am and 4pm for result enquiries.
The practice will only give results to the patient or authorised person.
If symptoms worsen while waiting, contact the GP, NHS 24 or 999 depending on urgency.
Sick notes, fit notes and work evidence
The official sick/fit note page says you only need a doctor’s note if you are unable to work and are ill for longer than 7 calendar days. If you are off sick for 7 days or less, your employer should not ask for medical evidence; they can ask you to self-certify.
7 days or less
Use self-certification. You do not need to see a doctor just to confirm short sickness absence.
More than 7 days
Use the official fit-note request form. The doctor may call you, issue the certificate, or arrange an appointment.
Extension request
If you already had a fit note for this illness, complete the extension section. The doctor may not need to see you again.
Response timing
The form says it is for non-urgent enquiries and may take up to 3 working days for a response.
Home visits: when to request one
The official appointments page says patients who are unable to come to the surgery and think they need a doctor to visit should contact the surgery by 10am. Home visits are for medical need, not simply for transport difficulty.
| Situation | Likely route | Important note |
|---|---|---|
| Too unwell to attend | Phone before 10am where possible. | Explain why the patient cannot safely attend the health centre. |
| Transport difficulty only | Usually arrange transport or attend surgery. | Transport difficulty alone is not usually a reason for a GP visit. |
| Emergency symptoms | Call 999. | Do not wait for a GP home visit. |
| Unclear urgency | Phone reception or NHS 24 depending on opening hours. | Say if symptoms are worsening, the patient is frail, or medicine is running out. |
Register with Gilmore Medical Practice
The official registration page says patients should first check they live within the practice boundary. The practice can only register people newly moving into the area who do not currently have a GP there, or people already living in the area who do not already have a GP. If unsure, phone the practice before completing forms.
NHS 24 notes that patients must live within a practice boundary area to register.
The official page says to complete both linked forms before bringing them in.
The practice asks for proof of address and photographic identification.
The official page says to bring forms and ID to reception between 10am and 4pm, Monday to Friday.
The practice says not to complete full registration forms if you will be in the area for less than 3 months.
Gilmore Medical Practice doctors and clinical team
The official doctors page lists current doctors, locums, salaried GPs, GP trainees and resident doctors. Doctor availability can change because of training, maternity cover, part-time working, rota changes and leave, so check the official page before relying on a named clinician being available on a specific day.
Services patients often need at Gilmore Medical Practice
The official new-patient information and services pages cover prescriptions, contraception, STI checks, mental health, physiotherapy self-referral, podiatry self-referral, weight-management self-referral, chronic disease reviews, blood tests, minor surgery, steroid joint injections, private prescriptions, medical certificates and private letters or reports.
Private prescriptions, private letters and non-NHS work
The official new-patient information says some requests are not covered by the NHS and can incur a fee. It also says the practice does not issue prescriptions from private providers that require a shared care agreement, including ADHD and gender-related medications, unless requested by an NHS clinician.
| Request type | Practical meaning | Patient tip |
|---|---|---|
| Private letters or reports | These are outside normal NHS GP work and may have a fee. | Ask price and timescale before relying on a deadline. |
| Private prescriptions | The GP may not be able to take over specialist private prescribing. | Check the practice policy before starting private treatment that needs GP shared care. |
| ADHD or gender-related shared care | The practice says these will only be prescribed at the request of an NHS clinician. | Ask the private provider and NHS service what route is available before medicine runs out. |
| Private sick note under 7 days | Short sickness is normally self-certified. | Ask your employer if self-certification is enough before paying for paperwork. |
Reviews, ratings and Scotland quality note
Gilmore Medical Practice is in Scotland, so it does not have a CQC rating. CQC rates health and social care services in England, not Scottish GP practices. For live Scottish service details, use NHS 24, NHS Lothian, the official practice website and patient feedback routes.
No CQC rating for this Scottish GP
If you see a page claiming a CQC rating for Gilmore Medical Practice in Edinburgh, treat it carefully because CQC is the English regulator.
Use official Scottish sources
Check NHS 24 and the official practice website for live address, phone and opening information.
Read reviews fairly
Look for recent repeated patterns, not one emotional old review. Central Edinburgh practices can change quickly with list size and staffing.
Check current process
Appointment systems, prescription processing and registration limits may change, so verify before acting.
Gilmore Medical Practice map and directions
Address: Gilmore Medical Practice, Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ. Use the map for planning only. Confirm your appointment time, opening hours and any access needs before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, access needs and whether you need to bring medication, samples, letters or forms.
If you are late
Call reception as soon as possible. The official appointment page says if you are late the doctor may not be able to see you.
For phone appointments
The practice says it will call twice. If it cannot reach you after two attempts, you may need to reschedule and it may count as a missed appointment.
If someone else is driving
Send them the full address and postcode: Tollcross Health Centre, 10 Ponton Street, Edinburgh, EH3 9QQ.
What to do when Gilmore Medical Practice is closed
The official homepage says NHS 24 111 can help if you have an urgent medical problem and you are not sure what to do. For children under 5, call 111. For people aged 5 and over, NHS 24 online can be used where appropriate. Call 999 in an emergency.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | Call NHS 24 on 111 | You need medical help today and cannot wait for the practice to reopen. |
| Child under 5 when closed | Call 111 | The practice homepage says for children under 5, call 111. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, aches and pains, medicine advice. |
| Routine request | Wait for opening hours or use official online route where appropriate | Routine appointments, planned reviews, prescription requests and non-urgent admin. |
Official source check and reference notes
Official sources checked before writing: Gilmore Medical Practice official website, official appointments page, repeat prescriptions page, registration page, new patient information page, doctors page, test results page, sick/fit note page, hospital referrals page, NHS 24 service listing and NHS inform pharmacy guidance.
Official links: official practice website · NHS 24 Gilmore Medical Practice listing · official appointments page · official repeat prescriptions page · official test results page · official sick or fit note page · official registration page · official new patient information · official doctors page · official hospital referrals page · NHS 24
Why this page is built this way: real users search for appointments, same-day phone access, opening hours, repeat prescriptions, pharmacy support, doctors, test results, sick notes, home visits, registration, private prescriptions, reviews and NHS 24 help. This guide answers those intents in one place and then links to official sources for final live confirmation.