Florence House Medical Practice: NHS GP appointments, hours, prescriptions, registration and patient help
Florence House Medical Practice is an NHS GP surgery at 1344 Ashton Old Road, Higher Openshaw, Manchester M11 1JG. This practical guide helps patients understand appointments, phone access, opening times, online services, NHS App, repeat prescriptions, test results, fit notes, registration, accessibility, reviews, CQC rating, complaints and what to do when the surgery is closed.
Use this number for: appointment access if online services are difficult, urgent same-day questions, prescription support, registration help, test-result queries, cancellation support, home-visit questions, access needs, chaperone requests or complaints route guidance.
Florence House Medical Practice
1344 Ashton Old Road
Higher Openshaw
Manchester, Lancashire
M11 1JG
Use the full address when planning a taxi, bus route, hospital letter, prescription query, or when helping an older relative travel to the surgery.
Open directionsSearch intent guide for Florence House Medical Practice
People often search “Florence House Medical Practice appointments”, “phone number”, “opening times”, “repeat prescriptions”, “NHS App”, “Patient Access”, “email”, “test results”, “fit note”, “new patient registration”, “reviews”, “CQC rating”, “Higher Openshaw”, and “Manchester M11”. Each phrase means a different patient problem, so this guide answers the practical need behind the search instead of simply repeating the keywords.
| Search intent | What the patient usually needs | Where to go on this page |
|---|---|---|
| Appointments | How to ask for GP help, what to say, and when to use 111 or 999 instead. | Appointment section |
| Repeat prescriptions | How to order medicine, avoid running out, and deal with pharmacy delays. | Prescription section |
| NHS App / Patient Access | Secure login, repeat medication, record access, test results and safe account use. | Online services section |
| Opening hours | When reception is listed open and what to do after hours. | Opening hours section |
| New patient registration | Catchment area, NHS online registration, ID rules and what details to prepare. | Registration section |
| Reviews / CQC | Official quality rating and how to read star reviews fairly. | Reviews section |
| When email is suitable and when it is unsafe for urgent symptoms. | Complaints and contact section | |
| Higher Openshaw / Manchester M11 | Address, map, parking/access facilities and travel planning. | Map section |
Unique patient decision hub: choose the safest route in 60 seconds
Use this section whenever you are unsure whether to phone Florence House Medical Practice, use online services, ask a pharmacy, wait for normal opening hours, or use NHS 111.
I need help today
If symptoms are severe or dangerous, call 999. If urgent but not life-threatening and the practice is closed, use NHS 111. If the surgery is open and the issue is GP-suitable, contact the practice as early as possible.
I need a routine appointment
Use the official practice route, NHS App route where available, or call reception if online access is difficult. Put the main problem first and keep your phone nearby.
I need repeat medicine
Use NHS App, online services, pharmacy support or the official surgery route where available. Order early before weekends, bank holidays and travel.
I need test results
Check online services first if you have access. Ask who ordered the test: GP-ordered results and hospital-ordered results often follow different routes.
I need a fit note
You usually self-certify for the first 7 days. If illness continues, use the official GP route and give clear dates.
I am helping someone else
Say you are a carer, parent or trusted person. The practice may need consent before discussing another adult patient’s record.
Florence House Medical Practice opening hours
NHS.uk lists Florence House Medical Practice reception opening times as Monday to Friday, 8am to 6:30pm, and closed on Saturday and Sunday. Opening times can still change for bank holidays, training, staffing, system outages or local updates, so always check the official NHS profile or surgery website before travelling.
| Day | Listed reception times | Patient tip |
|---|---|---|
| Monday | 8am to 6:30pm | Call early or use online services early if you need same-day help. |
| Tuesday | 8am to 6:30pm | Good day for routine admin, registration, prescription and results questions. |
| Wednesday | 8am to 6:30pm | Keep your phone nearby after contacting the surgery. |
| Thursday | 8am to 6:30pm | Order repeat medicine early if you need it before the weekend. |
| Friday | 8am to 6:30pm | Do not leave urgent prescriptions or fit-note questions until late afternoon. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help when closed. |
| Sunday | Closed | Use 999 for emergencies, 111 for urgent advice, or pharmacy for minor illness. |
How to request an appointment at Florence House Medical Practice
Appointment systems in UK GP surgeries are designed to route patients by need, not simply by who calls first. Reception or online triage may ask questions so the right clinician can help: GP, nurse, pharmacist, healthcare assistant, NHS 111, urgent care or another local service.
Use 999 for life-threatening symptoms. Use NHS 111 when it is urgent but not life-threatening and the surgery is closed.
Start from the official practice website or call 0161 370 2133 if you cannot use online services.
Start with the main symptom or request. Say when it started, what has changed, what you have tried and what worries you most.
You may be routed to a GP, nurse, pharmacist, healthcare assistant, social prescribing support or urgent service depending on the issue.
Missed calls and unanswered messages can delay care. Make sure your mobile number is up to date.
Cancel early so the appointment can be offered to another patient.
Hello, my name is [name]. My date of birth is [date of birth]. I am a patient at Florence House Medical Practice. I need help because [one clear sentence]. I cannot use online services / I need advice today / I need a routine appointment. What is the safest next step?
Before you call or use online services: practical checklist
A clear request helps the team understand your need quickly. This is especially helpful for older patients, carers, parents, people taking several medicines and anyone who gets nervous on the phone.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacist / prescription / test / referral].
NHS App, online services and Patient Access meaning
When patients search “Florence House Medical Practice login”, “NHS App” or “Patient Access”, they usually want prescriptions, appointments, GP record access, test results or messages. Use official NHS or practice links only. Avoid random login pages that ask for medical or identity details.
NHS App
The NHS App can help with repeat prescriptions, GP record access, test results and NHS account services where enabled for your account.
Repeat medicine
Use online prescription services where available so medicine names, doses and pharmacy choices are clear.
Identity checks
Full GP record access may require identity checks. Do not send ID documents to unofficial emails or third-party websites.
Login safety
Never share NHS login passwords, verification codes, or sensitive medical information with unofficial callers or websites.
Florence House Medical Practice repeat prescriptions
Repeat prescriptions are one of the most common patient searches. Do not wait until your last tablet. Order early, especially before weekends, bank holidays, travel, medication reviews or if your pharmacy may need to order stock.
Use NHS App where available
Choose the medicine, check the dose and quantity, confirm your nominated pharmacy and submit the request.
Use official online services
Start from the official practice website or NHS profile. Do not rely on old directory instructions for medication requests.
Ask your pharmacy
Your pharmacy can help with collection, stock, emergency supply rules, side effects and nominated pharmacy questions.
Phone if stuck
If online access is not suitable, call reception and ask which prescription route is right. Say clearly if you are close to running out.
| Prescription problem | What it usually means | Practical next step |
|---|---|---|
| Medicine not showing online | It may be acute, too early to order, due for review, or not authorised as repeat. | Use the official medication query route and include medicine name, dose and reason. |
| Pharmacy says nothing is ready | The request may still be processing, sent elsewhere, or waiting for GP review. | Check NHS App, nominated pharmacy and practice route. |
| Hospital changed medicine | The GP may need hospital information before continuing the medication. | Contact the practice early and keep your hospital letter or discharge note. |
| Going away | Extra supply may need planning and may not be automatic. | Request early and explain travel dates. |
Pharmacy, nominated pharmacy and minor illness help
Many patients search “Florence House Medical Practice pharmacy” when they actually need a nominated pharmacy, prescription collection, medication advice, or minor-illness help. These are different routes.
| Need | Best route | Why it helps |
|---|---|---|
| Nominated pharmacy | Update through NHS App, your pharmacy or the practice route. | It sends electronic prescriptions to the right pharmacy. |
| Minor illness | Ask a pharmacist first where suitable. | Often quicker for coughs, colds, sore throat, minor rashes and medicine advice. |
| Emergency supply | Ask a pharmacist or use NHS 111. | Useful if the surgery is closed and important medicine is running out. |
| Pharmacy opening hours | Use NHS Find a Pharmacy. | Pharmacy hours are not the same as GP surgery hours. |
Test results, blood tests and hospital results
Before chasing test results, ask who ordered the test. GP-ordered results usually come back to the surgery. Hospital-ordered tests are often followed up by the hospital clinic. Reception can share messages left by clinicians, but cannot safely interpret results like a clinician.
GP and hospital results may follow different routes.
When the test is taken, ask how long results usually take and whether you should call or wait.
NHS App or online services may show results after they are reviewed.
Normal, stable, repeat test, medication review and urgent follow-up mean different things.
Use GP, NHS 111 or 999 based on urgency.
Sick notes, fit notes and work letters
Patients often search for fit notes when work asks for evidence. In England, many employees can self-certify for the first 7 days of sickness. If you have been unwell for longer, use the practice route and give clear dates.
7 days or less
Your employer may ask for self-certification, not a GP fit note. Ask your employer what form they need.
More than 7 days
Use the official GP route and provide the first day of illness, whether you are still off work, and what job duties are affected.
Hospital treatment
If hospital treated you, ask the hospital team whether they should issue evidence or a discharge note.
Not an emergency appointment
Do not use emergency symptoms or urgent slots only to request a routine fit note.
Register with Florence House Medical Practice as a new patient
NHS.uk currently lists Florence House Medical Practice as accepting new patients. It also says to check that you live within the surgery’s catchment area and that online registration can be completed through the NHS website. NHS registration guidance says you do not need proof of address, immigration status, ID or an NHS number to register online with a GP.
Use the NHS registration page or call reception if your postcode is unclear.
You may be asked for your name, address, current GP, NHS number if known, emergency contact, carer details, medical history, allergies, medicines and contact details.
NHS online registration is usually faster when you have your information ready.
NHS.uk lists other routes: check the surgery website, phone reception, email the surgery registration contact, or visit to collect a form.
If you take regular medicine, do not wait until records transfer before thinking about your next prescription.
Parking, wheelchair access, interpreter support and facilities
NHS.uk lists accessible toilets, disabled parking, assistance-dog facilities, step-free entrances and exits, wheelchair access, large print, Braille documents, hearing loop, online sign-language interpreter, translation services, baby-changing facilities, parent and baby room, free public WiFi, lift, toilets, bus stop nearby, cycle parking and free on-site car parking.
Accessible building
Step-free entrance, wheelchair access and accessible toilets are listed. Ask ahead if you need extra help on arrival.
Parking and transport
NHS.uk lists disabled parking, free on-site car parking, cycle parking and bus stop nearby. Allow extra time at busy clinic times.
Language and hearing support
Translation services, hearing loop and online sign-language interpreter are listed. Request support when booking.
Families and carers
Baby-changing facilities and parent and baby room are listed. Carers should explain their role clearly when contacting the surgery.
Hello, I have an appointment or request with Florence House Medical Practice. I need help with [wheelchair access / hearing loop / interpreter / large print / carer support / assistance dog access]. Can this be added before I attend?
Services and patient needs often linked with Florence House Medical Practice
CQC lists the practice’s regulated services as maternity and midwifery services, family planning, treatment of disease, disorder or injury, surgical procedures, diagnostic and screening procedures, and services for everyone. Actual appointment availability depends on staffing, clinical need and current local NHS pathways.
Reviews, CQC rating and how to read patient feedback
CQC lists Florence House Medical Practice as Overall Good. CQC also lists Safe, Effective, Caring, Responsive and Well-led as Good, with the latest report published in January 2026. Online star reviews can be useful, but they are not the same as a regulated CQC inspection.
Official inspection rating
CQC is the regulator and gives the formal rating. Use it for a reliable quality baseline.
Check the date
Old reviews may not reflect current staff, phone systems, online access, demand or local NHS changes.
Look for patterns
Repeated themes about access, prescriptions, communication or staff attitude matter more than one extreme review.
Use reviews fairly
A GP surgery may have both positive clinical care and difficult access pressures at the same time.
Complaints, feedback and records questions
If something goes wrong, write a clear timeline before contacting the practice. Include dates, times, names or roles if known, what happened, what impact it had, and what outcome you want. For urgent medical symptoms, do not use a complaint or records email route; use GP, NHS 111 or 999 based on severity.
Use dates, times, staff role if known, location and what happened.
Examples: apology, explanation, correction, medication review, appointment review, communication improvement.
The surgery may not be able to discuss another person’s details without permission.
CQC feedback helps the regulator understand patterns, but it is not an emergency route.
Florence House Medical Practice map, directions and travel tips
Address: Florence House Medical Practice, 1344 Ashton Old Road, Higher Openshaw, Manchester, Lancashire, M11 1JG. Use the map for planning only and confirm your appointment time before leaving.
Before travelling
Check appointment time, clinician type, access needs and whether you need to bring medicines, samples, letters or forms.
By car or taxi
Use the full address and postcode. NHS.uk lists free on-site car parking and disabled parking.
By bus or cycle
NHS.uk lists a bus stop nearby and cycle parking. Check live travel before leaving.
If someone else is driving
Send them the full address: 1344 Ashton Old Road, Higher Openshaw, Manchester M11 1JG.
What to do when Florence House Medical Practice is closed
NHS.uk may show the surgery as closed outside listed hours. When the practice is closed, use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Call 999 for emergencies. For routine issues, wait for normal opening or use the official online route when available.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, heavy bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the surgery to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, aches and pains, medicine side effects. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
| Routine admin | Use official practice route during opening hours | Forms, routine fit notes, planned reviews, routine prescription questions. |
Official source check and reference notes
Official sources checked before writing: NHS.uk Florence House Medical Practice profile, NHS contact and opening times, NHS facilities page, NHS registration page, CQC Florence House Medical Practice profile, CQC inspection reports, NHS App pages, NHS 111, GOV.UK Statutory Sick Pay guidance and NHS pharmacy finder.
Official links: official NHS Florence House profile · official NHS contact and opening times · official NHS facilities page · official NHS registration page · official practice website · official CQC profile · official CQC inspection reports · official NHS 111 online · official NHS App page
Video/resource note: I did not embed an unrelated YouTube video for this specific surgery because no clearly official Florence House Medical Practice video was verified. For digital GP tasks, the safest resource is the official NHS App page linked above.