Friends Road Medical Practice | NHS GP Surgery Road

Emergency first: This is an independent patient guide, not the NHS and not Friends Road Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, serious injury, overdose, acute confusion, or someone not responding. For urgent help that is not life-threatening when the surgery is closed, use NHS 111 online or call 111.

Croydon GP surgery action guide

Friends Road Medical Practice: appointments, prescriptions, test results and Croydon urgent-care routes

Friends Road Medical Practice is an NHS GP surgery at 49–51 Friends Road, Croydon CR0 1ED. Use this page as a practical route finder: same-day GP triage, routine calls, repeat medicines, test results, new-patient registration, home visits, wheelchair access, Croydon GP hubs, CUH urgent care and what to do when closed.

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Online or phone routeUse the right request: appointment, prescription, result or admin.

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Main surgery phone

020 8688 0532

Use this for: appointment help, urgent same-day GP triage, interpreter requests, home visits before 11am, test-result questions after 2:30pm, prescription problems, registration questions, access needs, cancellation help and when online services are difficult.

Tap to call reception Use call script

Address

Friends Road Medical Practice
49–51 Friends Road
Croydon
Surrey
CR0 1ED

Use the full Friends Road address in maps because “Friends Road” can be confused with nearby roads, community services or other Croydon clinics.

Open directions

Phone

020 8688 0532

Address

49–51 Friends Road, CR0 1ED

Opening

Mon–Fri 8am–6:30pm

CQC

Overall Good

Quick answer: Friends Road Medical Practice is at 49–51 Friends Road, Croydon, Surrey CR0 1ED. Phone 020 8688 0532. It opens Monday to Friday, 8am to 6:30pm, and is closed weekends and bank holidays. Same-day or next-couple-days appointment requests are usually GP-triaged by phone first. Repeat prescriptions can usually be collected 2 working days after ordering. Test-result calls should be made after 2:30pm.

Need this? Do this first

No long reading needed. Pick the task and use the matching official action.

I need…	Do this	Clickable action
Same-day GP help	Phone or use appointment route. Expect GP telephone triage before face-to-face if needed.	Call 020 8688 0532 · Appointment guidance
Routine advice	Call in the morning if possible. Routine doctor calls are normally handled after morning surgery.	Phone reception
Repeat prescription	Use NHS account, Patient Access or repeat prescription request form. Do not phone for routine repeats.	Prescription page · Request repeat prescription
Test result	Check NHS account/Patient Access or phone after 2:30pm.	Test results page · Call after 2:30pm
Non-urgent admin question	Use the contact form. The practice says it responds same working day during opening times.	Contact the practice
Home visit	Phone before 11am. This is for genuinely housebound or seriously ill patients.	Call before 11am
Register as patient	Use registration only if you live within catchment area.	New patient registration
Urgent when closed	Use NHS 111. Croydon GP hubs may be booked via NHS 111 if assessment says GP hub is suitable.	NHS 111 online · Call 111
Emergency	Call 999. Do not use online forms or wait for reception.	Call 999

Decision hub: GP, pharmacy, Croydon GP hub, CUH, NHS 111 or 999?

Use this before calling, submitting a form or travelling.

Call 999

Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, seizure not stopping, serious injury, severe allergic reaction, overdose, acute confusion or someone not responding.

Use Friends Road GP route

New or worsening symptoms, ongoing conditions, fit-note follow-up, medication review, test-result discussion, referrals and issues where your GP record matters.

Expect GP triage

For same-day or next-couple-days requests, the practice uses GP telephone triage and makes an appointment if needed. Keep your phone close.

Use pharmacy first

Medicine side effects, minor illness, over-the-counter medicine advice, common cough/cold/sore throat/rash questions and pharmacy collection issues.

Use NHS 111 / Croydon GP hubs

If urgent and cannot wait for your own GP, NHS 111 can assess you and may book a Croydon GP hub appointment. Hubs are described as open 8am–8pm, 7 days, 365 days.

Use CUH urgent care / A&E

Croydon University Hospital on London Road is listed for urgent care/A&E when injury or sudden deterioration needs urgent treatment.

Opening hours and staff-training closure

Check live opening before travelling, especially on the third Wednesday of the month.

Official contact and opening page Official opening times NHS profile

Day / situation	Listed access	Practical note
Monday	8am–6:30pm	Use morning calls for routine doctor advice where possible.
Tuesday	8am–6:30pm	Good day for planned admin and prescription chasing.
Wednesday	8am–6:30pm, except third Wednesday training closure from 1pm	Do not leave urgent admin to the afternoon of the third Wednesday.
Thursday	8am–6:30pm	Order medicine before Friday/weekend pressure.
Friday	8am–6:30pm	Do not wait until late Friday for repeat prescriptions or fit-note deadlines.
Saturday/Sunday	Closed	Use NHS 111 if urgent and not life-threatening.
Extended access appointment	After 6:30pm if specifically offered	The opening-times page says use the intercom if you have an extended access appointment after 6:30pm at Friends Road.

Training-day tip: the practice closes from 1pm on the third Wednesday of the month for staff training. Put prescription requests, routine calls and admin forms in before then.

Appointments: micro step-by-step

The practice uses GP triage for many same-day or soon requests. That means you may get a GP phone call first, then a face-to-face appointment if needed.

Official appointments page NHS account / NHS App Patient Access Call reception

Check emergency symptoms first.
If severe or life-threatening, call 999. If urgent and closed, use NHS 111.

For same-day or next-couple-days GP help, be ready for a call.
The practice says a GP may phone you, assess your need and make an appointment if required.

Keep your phone with you.
If you miss the triage call, the decision or appointment may be delayed.

Ask for the right format.
You can say whether you prefer phone, face-to-face or video, and whether you prefer a specific doctor, nurse or other health professional.

Ask early for interpreter support.
The practice uses Language Line and can provide British Sign Language interpreters by video or in person. Let reception know and book a double appointment if needed.

Cancel early if you cannot attend.
Cancel via NHS account, Patient Access or by phoning reception during opening times.

Simple call script

Hello, my name is [name]. My date of birth is [date]. I am registered at Friends Road Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I can take a GP triage call on [number]. Is this best for GP triage, nurse, pharmacist, Croydon GP hub, NHS 111 or 999?

Online services: what each route is for

Use online services only for the correct task. Urgent symptoms should not wait for a non-urgent form response.

Official online services guide Contact the practice Register for online services Access GP health record

Online route	Use it for	Important detail
NHS account / NHS App	Repeat prescriptions, test results, health record, appointment cancellation and vaccination record.	You need NHS login. Keep login details private.
Patient Access	Repeat prescriptions, test results, record access and appointment cancellation.	To set up, the practice asks for registration form plus photo ID check.
Website forms	Appointment request, sick note, test result question and admin contact.	You do not need an account for website forms.
Contact the practice form	Non-urgent general enquiries.	Practice says it responds same working day during opening times.
Ask a nurse question	Non-urgent nurse question.	Practice page says response within 2 working days during opening times.
GP health record	Medicines, allergies, vaccinations, diagnoses, notes, surgery-arranged test results and hospital letters sent to GP.	It does not include records kept only by hospitals, dentists or opticians.

Online safety rule: if your enquiry is urgent, the official contact form says to call the practice on 020 8688 0532. If life-threatening, call 999.

Repeat prescriptions: 2 working days and no phone requests

The prescription page says the easiest routes are NHS account, Patient Access or the repeat prescription request form. It says requests cannot be accepted over the phone because errors can occur.

Official prescriptions page Repeat prescription request form NHS App login Patient Access Find a pharmacy

Prescription task	Do this	Clickable action
Order regular repeat medicine	Use NHS account, Patient Access or repeat prescription request form.	Request repeat prescription
Know when it is ready	Usually 2 working days after ordering.	Order before last few tablets.
Phone request?	Do not phone for routine repeats. Practice says phone requests are not accepted because errors can occur.	Read prescription rules
Choose or change pharmacy	Nominate a pharmacy through the app/website, nomination form or a pharmacy that accepts repeats.	Find pharmacy
Medicine question	Ask your local pharmacist for medicine use, side effects and over-the-counter advice.	NHS Medicines A to Z
Prescription problem	Use prescription question route or call if urgent.	Ask prescription question
Medication review	Use annual medication review form if requested or due.	Medication review

Practical timing: 2 working days means weekends and bank holidays do not count. If the pharmacy has not received it, first check when you ordered, your nominated pharmacy and whether the medicine needs review.

Test results: check online or phone after 2:30pm

The official test-results page says the practice will contact you if results show that more tests or treatment are needed. Once reviewed, results can be viewed through NHS account, Patient Access or by phoning after 2:30pm.

Official test results page Test results request form Call after 2:30pm

Check who ordered the test.
If hospital or clinic ordered it, contact that hospital or clinic first for results and interpretation.

Check NHS account or Patient Access.
Results may be visible after a doctor has reviewed them.

Phone after 2:30pm if needed.
The practice says reception has more time to deal with result calls then.

Use the result request form for questions.
If you want someone to discuss your result, use the official request form.

Do not assume “no news” for hospital tests.
Hospital-requested results may not automatically be handled by the GP surgery.

Sick notes / fit notes: avoid the wrong appointment

Official sick note page GOV.UK self-certification

Situation	Best action	What to prepare
Off work 7 days or less	Use self-certification unless employer has a special reason.	Dates off work and reason.
More than 7 days	Use the practice sick-note route or contact reception.	Exact dates, condition, job demands and whether you can do adjusted duties.
Hospital treatment	Ask hospital clinician first.	Hospital discharge letter or clinic details.
Need extension	Explain current fit note dates and what has changed.	Previous fit note, return-to-work plan and employer deadline.

Home visits: call before 11am

Home visits are for patients who are genuinely housebound or seriously ill. The practice says doctors can normally see about four patients in the time it takes to do one visit, so attend surgery whenever possible.

Official home visit guidance Call before 11am

Home visit point	What it means	Say this clearly
Request timing	Phone before 11am where possible.	“I am requesting a home visit before 11am.”
Who it is for	Genuinely housebound or seriously ill patients.	Explain why the patient cannot attend safely.
Who may visit	Home visits can be carried out by GP or paramedic.	Keep phone available for triage.
Emergency symptoms	Do not wait for home visit.	Call 999 if life-threatening.

Register with Friends Road Medical Practice

NHS.uk currently shows Friends Road Medical Practice as accepting new patients. The official registration form says you can use it if you want to register and live within the catchment area.

Official new patient registration Registration form NHS profile NHS GP registration guidance

Check catchment first.
The official form says it is for people who live within the catchment area.

Prepare details before starting.
You may be asked for first/last name, date of birth, sex, postcode, email, phone, NHS number, previous GP surgery and basic health information.

Register online if suitable.
Use the official new-patient registration service.

Call if stuck.
The official page says you can phone 020 8688 0532 for guidance.

Protect repeat medicine.
If you take regular medicines, arrange enough supply and keep medicine box photos before changing GP.

Registration note: the NHS says anyone in England can register with a GP practice. Some NHS care outside GP practice may be chargeable if someone is not ordinarily resident, so answer overseas/visitor questions accurately.

Services and “who should I ask?” shortcuts

Not every issue needs a GP. The official services pages list several routes that can save time.

All official services Surgery clinics First contact practitioner Wellbeing support

Need	Likely best route	Useful detail
Joint, muscle, neck or back pain	First Contact Practitioner service.	Practice page says the service is for joint or muscle pain and can reduce waiting for physiotherapy advice.
Medication question	Pharmacist or prescription question route.	Use pharmacist for medicine instructions and side effects.
Non-urgent nurse question	Ask a nurse question form.	Practice says response within 2 working days during opening times.
Referral question	Referrals service / GP admin route.	Prepare hospital name, clinic, date and referral reason.
Vaccination history	Online/patient forms route.	Use official forms if you need records or proof.
Change phone/email/address	Use NHS account, Patient Access or change details form.	Practice says ID is needed before changing phone number or email address.

Access, parking and Croydon arrival tips

The official contact page says wheelchair users have full access to the surgery and there is a disabled toilet. It also asks patients not to park on the forecourt because those are allocated spaces for health professionals.

Official access details Open directions

Access

Wheelchair access

Full surgery access for wheelchair users is listed. Call ahead if you need extra time, ground-floor help or support entering.

Disabled toilet

A disabled toilet is listed on the official contact page.

Park

Do not use forecourt spaces

The practice asks patients not to park on the forecourt because spaces are allocated for health professionals.

Lang

Language support

The website can be translated through the browser. Interpreter support for appointments should be requested when booking.

Local arrival tip: Friends Road is close to central Croydon routes, so allow extra time for traffic, parking, walking from public transport and reception check-in. If a family member or taxi driver is helping, send the full postcode CR0 1ED.

CQC rating: Dr C Wilcock & Partners / Friends Road Medical Practice

CQC lists the regulated service as Dr C Wilcock & Partners, also known as Friends Road Medical Practice.

Official CQC profile CQC inspection summary

CQC item	Official detail	How to explain it
Overall rating	Good.	Use CQC for formal quality history, not live appointment availability.
Safe	Good.	Displayed CQC key-question rating.
Effective	Good.	Displayed CQC key-question rating.
Caring	Good.	Displayed CQC key-question rating.
Responsive	Good.	Displayed CQC key-question rating.
Well-led	Outstanding.	This is the strongest displayed CQC key-question rating.
Latest inspection	20 November 2015; report published 12 May 2016.	Do not present it as a new 2026 inspection.
Latest review note	CQC reviewed information on 6 July 2023 and did not find evidence to reassess the rating at that stage.	Check live CQC profile before quoting.

Map, directions and visit checklist

Address: Friends Road Medical Practice, 49–51 Friends Road, Croydon, Surrey, CR0 1ED. Use this map for travel planning only. Confirm appointment time, access needs and current opening before leaving home.

Before travelling

Check appointment time, whether it is phone/face-to-face/video, medicines, forms, hospital letters, samples, glasses/hearing aids and access needs.

If someone else is driving

Send the full address: Friends Road Medical Practice, 49–51 Friends Road, Croydon, Surrey CR0 1ED. Phone: 020 8688 0532.

If mobility is difficult

Call ahead and ask about wheelchair access, disabled toilet, downstairs room needs or extra arrival support.

If late or lost

Phone reception as soon as safe. Missed appointments may need to be rearranged.

When Friends Road Medical Practice is closed

The practice says it is open 8am–6:30pm Monday to Friday, excluding public and bank holidays. Use NHS 111 for urgent non-emergency help when closed.

NHS 111 online Find a pharmacy NHS urgent care guide

Problem	Use this	Examples
Life-threatening emergency	Call 999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or call 111	Need help today but not a 999 emergency.
Croydon resident needing GP hub	NHS 111 assessment.	NHS 111 may book a Croydon GP hub if suitable.
Injury or sudden deterioration	CUH urgent care / A&E if appropriate.	Croydon University Hospital, London Road, Croydon.
Medicine issue	Pharmacy or NHS 111 if urgent.	Running out, side effects, emergency supply.
Routine admin	Wait for opening or use non-urgent form.	Fit notes, routine results, contact details, non-urgent forms.

Official action links used

Use these after reading the practical route above. Each link is placed here so users can verify or complete the task on the official source.

Official Friends Road Medical Practice website · Contact, hours and access · Appointments · Managing health online · Contact the practice online · Prescriptions · Repeat prescription form · Test results · Sick / fit notes · New patient registration · All services · First contact practitioner · NHS profile · CQC profile

Friends Road Medical Practice FAQs

What is Friends Road Medical Practice phone number?

The reception phone number is 020 8688 0532. Use it for appointment help, urgent triage, interpreter needs, home visits before 11am, test-result calls after 2:30pm, prescription problems, registration support and access needs.

Where is Friends Road Medical Practice?

Friends Road Medical Practice is at 49–51 Friends Road, Croydon, Surrey, CR0 1ED.

What are Friends Road Medical Practice opening hours?

The official contact page lists opening hours as Monday to Friday, 8am to 6:30pm, with Saturday and Sunday closed. The practice is also closed from 1pm on the third Wednesday of the month for staff training.

How do I book an appointment?

Use the official appointments guidance, NHS account, Patient Access or phone reception. For same-day or next-couple-days requests, the practice uses GP telephone triage and may book a face-to-face appointment if needed.

Will I always be seen face to face?

No. The practice says not all patients need to be seen in the practice and may be offered a phone consultation. A GP can decide whether a face-to-face appointment is needed after triage.

Can I ask for a longer appointment?

Yes. If you have complex needs or think you need longer than the usual consultation, tell reception or the GP when you speak to them.

How do I cancel an appointment?

Cancel using your NHS account, Patient Access or by phoning 020 8688 0532 during opening times. Let the surgery know as soon as possible so the appointment can be offered to another patient.

How do I request a home visit?

Phone the surgery before 11am on 020 8688 0532. Home visits are for patients who are genuinely housebound or seriously ill. The visit may be carried out by a GP or paramedic.

Can I order repeat prescriptions by phone?

No. The official prescription page says repeat prescription requests cannot be accepted by phone because errors can occur. Use NHS account, Patient Access or the repeat prescription request form.

How long do repeat prescriptions take?

The official prescriptions page says you can usually collect your prescription 2 working days after ordering.

How do I choose a pharmacy?

Choose a nominated pharmacy through the app or website where you order repeat prescriptions, by filling out a nomination form, or at any pharmacy that accepts repeat prescriptions.

When should I call for test results?

The official test-results page says to phone after 2:30pm for all results, because reception has more time to deal with the call then. You can also view reviewed results through NHS account or Patient Access.

Will the surgery contact me about abnormal results?

The test-results page says if results show that more tests or treatment are needed, the practice will contact you.

Is Friends Road Medical Practice accepting new patients?

NHS.uk currently shows the surgery as accepting new patients. The official registration form says you can use it if you want to register and live within the catchment area.

What details are needed to register?

The registration service asks for name, date of birth, sex, postcode, email, phone, NHS number, previous GP details and basic health and medical information.

Does the surgery have wheelchair access?

The official contact page says the surgery provides full access for wheelchair users and has a disabled toilet.

Can patients park on the forecourt?

The official contact page asks patients not to park on the forecourt because those spaces are allocated for health professionals.

What is Friends Road Medical Practice CQC rating?

CQC lists Dr C Wilcock & Partners, also known as Friends Road Medical Practice, as Overall Good. The displayed key-question ratings are Safe Good, Effective Good, Caring Good, Responsive Good and Well-led Outstanding.

What should I do when the surgery is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. Croydon residents may be assessed by NHS 111 and booked into a Croydon GP hub if suitable. Call 999 for life-threatening emergencies.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Friends Road Medical Practice. This guide is for general patient information only. Phone numbers, opening hours, online forms, appointment systems, triage rules, prescription timing, registration status, parking/access arrangements, CQC information and services can change. Always confirm important details with the official practice website, NHS.uk, NHS 111, CQC or the surgery before relying on them.

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