Dartmouth Medical Practice | NHS GP Appointments & Hours

Emergency first: This is an independent patient guide, not the NHS and not Dartmouth Medical Practice. Call 999 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, seizure not stopping, severe allergic reaction, overdose, serious injury or someone not responding. Use NHS 111 online or call 111 for urgent medical help that is not life-threatening.

Dartmouth NHS GP action guide

Dartmouth Medical Practice: SystmConnect appointments, hours, prescriptions and patient help

Dartmouth Medical Practice is now listed at Dartmouth Health & Wellbeing Centre on Wessex Way, Dartmouth TQ6 0JL. This guide gives the action first: how to use SystmConnect, when to phone, how home visits work, where repeat prescriptions go, how results are handled, how to register, and how to avoid old-address confusion.

Start with task table Request GP help Map and travel

Need help?

SystmConnectMedical or admin request reviewed by GP team.

✓Right route first

Main surgery phone

01803 832212

Use this for: appointment help if online is difficult, nursing appointments, urgent same-day questions, home visit requests before 10:00am, prescription problems, test-result questions, registration support, access needs and if you are unsure which route to use.

Tap to call surgery Use phone script

Current practice address

Dartmouth Medical Practice
1st Floor, Dartmouth Health & Wellbeing Centre
Wessex Way
Dartmouth
Devon
TQ6 0JL

Some older listings may still show the previous Victoria Road / Clifton Surgery address. For GP appointments, use the current Wessex Way Health & Wellbeing Centre details.

Open directions

Phone

01803 832212

Current address

Wessex Way, TQ6 0JL

Opening

Mon–Fri 08:00–18:30

CQC

Overall Good

Fast answer: Dartmouth Medical Practice is at 1st Floor, Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, Devon TQ6 0JL. Phone 01803 832212. The practice is listed as open Monday to Friday 08:00–18:30 and closed weekends. For GP appointment requests, use the website’s Contact us online / New Request SystmConnect route where possible. Repeat prescriptions are ready 48 hours after the request is received.

Need this? Do this first

Choose the task, then use the exact official route. This is the section most patients need first.

What you need	Do this	Clickable action
Emergency symptoms	Do not wait for GP reception or online forms.	Call 999
Urgent, not life-threatening	Use NHS 111 when closed, unsure, or too unwell to wait.	Use NHS 111 online
GP medical request	Use SystmConnect “New Request” from the practice website.	Open SystmConnect
Admin request	Use SystmConnect/admin request or call if online is difficult.	Appointment guidance
Nurse appointment	Nursing appointments continue to be booked by telephone.	Call surgery
Home visit	Contact the surgery before 10:00am if too ill to attend.	Call before 10am
Repeat prescription	NHS App, black post box near entrance, or post to the practice.	Prescription steps
Test results	Check online services or phone reception, avoiding morning rush.	Test result guide
Register	Register if living in/moving to the practice area; under-18s need downloadable form route.	Register page

Decision hub: SystmConnect, phone, nurse, pharmacy, physio, 111 or 999?

Use this before calling or filling a form. It keeps GP appointments for the patients who need them most and helps you reach the right service faster.

Call 999 now

Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, severe burns, severe allergic reaction, overdose, serious injury or not responding.

Use SystmConnect

For GP medical or admin requests where online access is possible. The practice says requests are reviewed by a GP within one working day and urgent clinical problems are prioritised.

Phone the surgery

Use 01803 832212 if you cannot complete the form, need a nurse appointment, require a home visit, or need help choosing the route.

Use pharmacy first

For minor medicine advice, coughs/colds, sore throats, rashes, diarrhoea, eye issues or medicine questions, a local pharmacist may be quicker.

Use physiotherapy route

For back/neck pain, sprains, strains, sports injuries, joint pain, muscle pain, whiplash, fracture rehab or post-op rehab, the NHS physio route may be more direct.

Use NHS 111

When the surgery is closed or you need urgent non-emergency help. For children under 5, the practice says call 111; for people 5 and over, use 111 online or call 111.

Address warning: current Wessex Way site vs old Victoria Road listings

The current GP practice website and NHS GP profile point to Dartmouth Health & Wellbeing Centre on Wessex Way. Some older service listings and CQC history can still reference Victoria Road / The Clifton Surgery.

Listing type	Address shown	How to use it
Current practice website	1st Floor, Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, TQ6 0JL	Use this for current GP surgery visits and map directions.
Current NHS GP profile	Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, TQ6 0JL	Use this for GP profile, registration and facilities checks.
Older / service-specific records	35 Victoria Road / The Clifton Surgery may still appear online	Treat as old or service-specific unless the practice confirms otherwise.
Best patient action	Use Wessex Way and call if unsure.	Send the full current address to taxi, carer or driver.

Do not travel using an old saved address: use “Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth TQ6 0JL” for current GP surgery directions.

Opening hours and out-of-hours route

Official practice homepage Appointment guidance NHS GP profile

Day / route	Listed detail	Patient tip
Monday	08:00–18:30	Use online request where possible; Mondays can be busy.
Tuesday	08:00–18:30	Good day for routine admin and prescription questions.
Wednesday	08:00–18:30	Keep your phone nearby after submitting SystmConnect.
Thursday	08:00–18:30	Dartmouth is also listed in the evening access rota for Thursday evening appointments.
Friday	08:00–18:30	Do not leave medicine requests until late Friday.
Saturday/Sunday	Closed	Use NHS 111 for urgent non-emergency help.
Phone-line note	Some page headers show different line-opening text.	Use official homepage, phone message and live practice updates for current telephone access.
Out of hours	Urgent advice from 18:30–08:00 weekdays, weekends and bank holidays: NHS 111.	Call 999 for emergencies; use 111 for urgent non-emergency care.

Appointments: how Dartmouth Medical Practice handles requests

Official appointments page SystmConnect New Request NHS App Call 01803 832212

Check emergency symptoms first.
Use 999 for danger signs. Online triage is not for life-threatening emergencies.

Use the online form where possible.
Go to the practice website, find “Contact us online,” then choose “New Request.”

Give one clear problem.
Include what changed, when it started, symptoms, medicine tried, risk factors, and best phone number.

Wait for GP review.
The practice says all requests are reviewed by a GP within one working day and urgent clinical problems are prioritised.

Phone/visit if online is difficult.
If you cannot use the internet or complete the form, the reception team can help you complete it.

Book nursing by phone.
The practice says nursing appointments continue to be booked by telephoning the surgery.

Copy-paste phone or SystmConnect wording

Hello, my name is [name]. My date of birth is [date]. I am registered with Dartmouth Medical Practice. I need help with [one clear issue]. It started [when]. It is [getting worse / not improving / affecting sleep or work]. I have tried [self-care/medicine]. Is this best for SystmConnect, GP, nurse, pharmacist, physiotherapy, NHS 111 or 999?

Home visits: phone before 10:00am if too ill to attend

The practice asks patients who are too ill to come to the surgery and require a home visit to contact the surgery before 10:00am via the preferred routes. Home visits take more doctor time, so mobile patients should attend the surgery if possible.

Situation	Best route	What to say
Truly too ill to attend	Phone before 10:00am where possible.	Explain symptoms and why attending is not possible.
Mobility difficult but can travel with help	Ask reception for suitable appointment/access help.	Do not assume home visit is the only option.
Emergency symptoms	Call 999.	Do not wait for GP home visit.
Need urgent advice but not emergency	GP route during opening hours or NHS 111 when closed.	Keep phone nearby for callback.

Repeat prescriptions: NHS App, black post box or post

Repeat prescriptions are not instant. The practice says prescriptions will be ready for collection 48 hours after the request is received.

Official repeat prescriptions page Order via NHS App NHS prescriptions and pharmacies Find a pharmacy

App

Online route

Use NHS App / NHS online service to order repeat medicine where enabled. You need to be registered for online repeat prescription ordering.

Box

In-person route

Tick the items you need on your re-order form and place it through the black post box on the wall to the left of the main entrance.

Post

Postal route

Send name, date of birth and requested items to Reception, Dartmouth Medical Practice, Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, TQ6 0JL.

48h

Processing rule

Allow 48 hours after the practice receives the request. Postal delays and pharmacy preparation are separate.

Prescription issue	What it means	What to do
Routine repeat medicine	Use online, post box or post.	Order before you are down to your last few doses.
New online user	Practice says online registration is best done in person at the surgery.	Speak to reception before relying on online ordering.
Medication review overdue	You may be asked to make an appointment with doctor or nurse.	Do not wait until medicine runs out.
Postal request	Practice cannot be responsible for postal delays or lost items.	Use post box or online route if time-sensitive.
Prescription charge/exemption	NHS charges and exemption rules can change.	Check the latest NHS prescription-charge page.
Medicine problem today	Routine repeats are not urgent clinical care.	Call practice or ask pharmacy/NHS 111 if at risk of running out.

Medicine safety tip: order early enough for 48-hour practice processing, pharmacy preparation, weekends, bank holidays and review delays.

Test results: when to ask and what happens if abnormal

The practice says it will contact you if results are abnormal and the doctor thinks action is required. If the practice does not contact you, you can assume the result was satisfactory or normal, but you can still ask if you want to know.

Official test results page Online services NHS App Call surgery

Question	Simple answer	Patient action
Will the practice contact me?	Yes, if the doctor feels action is needed.	Keep phone details up to date.
Can I still ask for results?	Yes, phone reception or use online services.	Avoid phoning in the morning because lines are busiest.
Why no result yet?	Practice can only tell you when a doctor has seen and actioned the result.	Be ready to wait if not actioned.
Problem with result?	The practice says it will phone and may ask you to come back for more tests or examination.	Keep availability and phone nearby.
Hospital-requested test?	The hospital/clinic may own the result and explanation.	Ask who ordered the test before chasing GP.

Sick certificates / fit notes

The practice services page says you only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. For the first seven days, your employer should provide an SC2 self-certificate form.

Official sick certificate page GOV.UK SC2 form

Situation	Best route	What to include
Ill 7 calendar days or less	Self-certify with employer.	Use employer/GOV.UK SC2 route.
Ill longer than 7 days	Ask practice for fit note route.	Exact dates, condition and work limitations.
Hospital treatment	Ask hospital team for fit note.	Hospital should cover hospital-managed recovery period.
Extension needed	Practice route, not emergency appointment.	Give previous note dates and reason extension is needed.

Register with Dartmouth Medical Practice

The practice says it has an open list and welcomes registration requests from patients living in or moving to the practice area. NHS currently shows the GP surgery as accepting new patients.

Official registration page NHS online registration NHS registration profile Practice boundary

Check the practice area.
The practice welcomes people living in or moving to its practice area.

Use online registration if suitable.
New patients under 18 and patients outside the catchment cannot complete the online form, but there is a downloadable form option.

Prepare medication information.
If you take regular medicine, keep a recent medication list and order enough before switching GP.

Expect a named accountable doctor.
The practice says you will have a named accountable doctor, but you can talk to or make an appointment with any doctor or nurse.

Book the new-patient health check.
The practice recommends new patients undertake a health check with a practice nurse.

Temporary patient note: if you are in Dartmouth temporarily, the practice says temporary registration can last up to three months, but in many cases calling your own GP or NHS 111 may be the better first step.

Evening and weekend appointments

Dartmouth Medical Practice says evening and weekend appointments continue to be available either at Dartmouth or through another nearby NHS service. These are usually pre-booked and may not be with a clinician you already know.

Evening and weekend appointments Enhanced access notice Call to pre-book

Enhanced access route	Listed location / timing	Important note
Monday evening	Leatside Surgery, 6pm–8pm	Book via Dartmouth Medical Practice.
Tuesday evening	Chillington Surgery and Ashburton Surgery on rotation, 6pm–8pm	Check the exact location when booking.
Wednesday evening	Buckfastleigh Medical Practice and Catherine House on rotation, 6pm–8pm	May not be at Dartmouth.
Thursday evening	Dartmouth Medical Practice, 6pm–8pm	Useful for patients who need later access.
Weekend hub	Pembroke House Surgery, Paignton, TQ3 2EZ	Friday 6pm–8pm, Saturday 8am–6pm, Sunday 8am–2pm listed.
Record-sharing consent	Consent is needed so the clinician can access your record for that appointment.	Consent is valid for 28 days from appointment date.

Physiotherapy: faster route for muscle and joint problems

The practice physiotherapy page says MSK services offer face-to-face or telephone appointments and can treat common muscle and joint problems. Dartmouth Clinic is described as a five-minute walk from the surgery, or two minutes by car.

Official physiotherapy page NHS physiotherapy assessment Call physio booking line

Back pain

Neck pain

Sprains and strains

Whiplash

Sports injuries

Joint pain

Muscle pain

Post-op rehab

Fracture rehab

Practical shortcut: for straightforward MSK pain, asking about the physiotherapy route may be faster than waiting for a GP appointment.

Carers, Dartmouth Caring and community support

Official carers page Dartmouth Caring link on practice site Dartmouth Caring

Carer

Tell the practice if you are a carer

The practice says your GP needs to know so you can be offered the right information, support and access to services.

Help

Dartmouth Caring

The practice highlights Dartmouth Caring as a charity offering support including social activities, transport and home visits.

Vet

Veteran friendly

Dartmouth Medical Practice is listed as an accredited Veteran Friendly GP Practice.

PCN

South Hams PCN

Dartmouth Medical Practice is part of South Hams Primary Care Network with other local GP practices.

Doctors, nurses and practice team

Official team page Doctors

Team area	Official examples	Best use
GP principals / doctors	Official team pages list doctors including Dr Tony Anderson, Dr Andrew Eynon-Lewis, Dr Andy Freeman, Dr Sophia Hendy, Dr Jenny Pooley and Dr Tania Longman.	GP assessment, complex problems, referrals and ongoing conditions.
Practice nurses	Becky Nelson-Smith, Emma Menzies, Jasmine Growdon and Connie Birss are listed.	Nursing clinics, vaccinations, chronic disease checks and screening.
Additional healthcare staff	Nurse Associate, Healthcare Assistants and Phlebotomist are listed.	Bloods, health checks and nursing support tasks.
Care co-ordinators	PCN Care Co-ordinators support carers, frail/elderly patients and long-term conditions.	Care coordination and local support.
Reception/admin/secretarial team	Reception, clerical and secretarial teams are listed.	Routing requests, referrals, admin letters and patient support.

Disabled access and visit preparation

The practice says there is good disabled access to downstairs consultation rooms, with a ramp and wide doors for wheelchair access. Because the practice is listed on the first floor of the Health & Wellbeing Centre, call ahead if lift/access details matter for your appointment.

Official about/access page NHS facilities profile Call access support

Access

Wheelchair planning

Ask about step-free/lift route, wheelchair access, disabled toilet and nearest drop-off before travelling.

Car

Parking planning

CQC/PPG material highlights parking as a local patient concern, so allow extra time and check local parking before a timed appointment.

Forms

Bring the right items

Medication list, appointment text, hospital letters, forms, sample pots, glasses/hearing aids and phone with messages.

Driver

For taxi or carer

Send: Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth TQ6 0JL. Add “1st Floor” where helpful.

CQC rating: Dartmouth Health & Wellbeing Centre is Good

CQC lists the current service as Dartmouth Health & Wellbeing Centre, provided and run by Dartmouth Medical Practice. It was previously registered at a different address, so use the current profile rather than the archived Victoria Road profile.

Current CQC profile CQC inspection summary CQC provider services

CQC item	Official detail	How to explain it
Current CQC location	Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, TQ6 0JL.	Use this current profile for rating.
Overall rating	Good.	All five displayed key questions are Good.
Key questions	Safe Good, Effective Good, Caring Good, Responsive Good, Well-led Good.	Useful quality history, not live appointment availability.
Report timing	Latest report published 5 January 2026.	More current than the archived previous-address profile.
Practice population	CQC says the practice delivers services to approximately 8,274 people.	Helps explain why digital triage and phone demand matter.
Address-change note	CQC says the assessment followed registration changes in May 2025 due to change of location address.	Avoid mixing old and current address profiles.

Map, directions and Dartmouth visit checklist

Address: Dartmouth Medical Practice, 1st Floor, Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, Devon TQ6 0JL. Use the map for travel planning only and confirm appointment route before leaving.

Before leaving home

Check if your issue needs SystmConnect, nurse phone booking, physio, pharmacy, NHS 111 or 999. Bring medication list, appointment message and any forms.

Send to driver or carer

Dartmouth Medical Practice, 1st Floor, Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, Devon TQ6 0JL. Phone: 01803 832212.

If mobility is difficult

Call before travelling to confirm lift/step-free route, drop-off and accessible entrance details.

If you see Victoria Road online

Check whether it is an old listing. The current GP surgery address is Wessex Way.

When Dartmouth Medical Practice is closed

The practice says if you need urgent medical advice between 6:30pm and 8am on weekdays, during weekends or on bank holidays, phone 111. NHS 111 can help if you have an urgent medical problem and you are not sure what to do.

NHS 111 online Find a pharmacy NHS urgent care guidance

Problem	Use this	Examples
Life-threatening emergency	Call 999	Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding.
Urgent but not life-threatening	NHS 111 online or 111	Too unwell to wait, unsure where to go, urgent help when closed.
Child under 5	Call 111.	The practice specifically says for children under 5 call 111.
Medicine issue	Pharmacy or NHS 111 if urgent.	Emergency supply, side effects, urgent medication advice.
Routine admin	Practice website/phone when open.	Fit notes, forms, results, routine prescription requests, registration.

Official action links used

Use these after reading the practical route above. This article explains what each official link is for so patients do not land on the wrong page.

Official Dartmouth Medical Practice website · Appointments · SystmConnect New Request · Repeat prescriptions · Test results · Sick certificates · Register · Evening and weekend appointments · Physiotherapy · Carers · Team · NHS GP profile · CQC profile

Dartmouth Medical Practice FAQs

What is Dartmouth Medical Practice phone number?

The listed phone number is 01803 832212. Use it for appointment help, nursing appointments, home visits, prescription problems, test results, registration support and if online access is difficult.

Where is Dartmouth Medical Practice now?

The current practice address is 1st Floor, Dartmouth Health & Wellbeing Centre, Wessex Way, Dartmouth, Devon, TQ6 0JL.

Why do some listings show 35 Victoria Road?

Some older or service-specific records may still show the previous Victoria Road / Clifton Surgery address. For current GP surgery visits, use the Wessex Way Health & Wellbeing Centre address unless the practice tells you otherwise.

What are Dartmouth Medical Practice opening hours?

The practice homepage lists Monday to Friday 08:00 to 18:30, with Saturday and Sunday closed. Out-of-hours urgent non-emergency help is through NHS 111.

How do I request a GP appointment?

Use the practice website’s Contact us online / New Request route through SystmConnect where possible. If you cannot use the internet or cannot complete the form, phone or visit the surgery and reception can help.

How quickly are appointment requests reviewed?

The practice says all requests are reviewed by a GP within one working day and urgent clinical problems are prioritised.

Can I use SystmConnect through the NHS App?

The practice appointment page says SystmConnect cannot be accessed through the NHS App, although the NHS App can still be used for other NHS services such as prescriptions and records where enabled.

How do I book a nursing appointment?

The practice says nursing appointments continue to be booked by telephoning the surgery.

How do I request a home visit?

If you are too ill to come to the surgery and need a home visit, contact the surgery before 10:00am via the preferred practice routes. If you are mobile, the practice asks you to attend the surgery.

How do I order repeat prescriptions?

Use the NHS App or online service where registered, put your request through the black post box near the main entrance, or post your name, date of birth and requested items to the practice.

How long do repeat prescriptions take?

The practice says prescriptions will be ready for collection 48 hours after the request is received.

How do I get test results?

Use online services or phone reception, preferably not in the morning when lines are busiest. The practice can only tell you results after a doctor has seen and actioned them.

Will the practice contact me if my test result is abnormal?

Yes. The practice says it will contact you if results are abnormal and the doctor feels action is required. If there is a problem, the practice may ask you to return for further tests or examination.

How do I register with Dartmouth Medical Practice?

The practice says it has an open list and welcomes requests from people living in or moving to the practice area. You can use the online form if eligible; patients under 18 or outside the catchment need the downloadable form route.

Does Dartmouth Medical Practice offer evening or weekend appointments?

Yes. The practice says evening and weekend appointments continue either at Dartmouth Medical Practice or through another nearby NHS service. You need to book through the practice and may need to consent to record sharing.

What is the CQC rating?

CQC lists Dartmouth Health & Wellbeing Centre, provided and run by Dartmouth Medical Practice, as Overall Good. Safe, Effective, Caring, Responsive and Well-led are all rated Good, with the latest report published 5 January 2026.

What should I do when the surgery is closed?

Use NHS 111 online or call 111 for urgent medical help that is not life-threatening. For children under 5, the practice says call 111. Call 999 for life-threatening emergencies.

Is this the official Dartmouth Medical Practice website?

No. This is an independent patient guide on medicalpracticeuk.org. Use the official practice website, NHS.uk, NHS 111 and CQC for live confirmation.

Independent directory disclaimer: medicalpracticeuk.org is not the NHS, not NHS 111, not CQC and not Dartmouth Medical Practice. This guide is for general patient information only. Phone numbers, opening times, appointment routes, SystmConnect links, prescription rules, registration status, CQC ratings, access details, staff details, evening/weekend arrangements and services can change. Always confirm important details with the official practice website, NHS.uk, CQC, NHS 111 or the surgery before relying on them.

Dartmouth Medical Practice Call surgery