Lighthouse Medical Practice: NHS GP appointments, opening hours, prescriptions, login and patient help
Need Lighthouse Medical Practice phone number, College Road Surgery, Ian Gow Memorial Health Centre, Eastbourne GP appointments, opening times, Engage Consult, repeat prescriptions, test results, sick notes, registration status, doctors, CQC rating, accessibility, home visits or out-of-hours help? This guide gives the safest next step first.
Address: 6 College Road, Eastbourne, East Sussex, BN21 4HY. The NHS profile for The Lighthouse Medical Practice uses this address and shows NHS code G81003.
Address: Milfoil Drive, Langney, Eastbourne, East Sussex, BN23 8BR. This is the Ian Gow branch profile, often searched as Lighthouse Medical Practice IG.
Search-intent map: what people mean by “Lighthouse Medical Practice”
People searching this practice often need more than the home page. They may search for appointments, opening hours, College Road, Ian Gow, Eastbourne, Engage Consult, repeat prescriptions, test results, doctors, CQC, registration, home visits, sick notes, pharmacy help or complaints. This section turns those searches into clear patient actions.
| Search phrase | What the user usually needs | Best section |
|---|---|---|
| Appointments | Clinical Hub triage, urgent vs routine request, phone, Engage Consult or reception. | Appointments |
| Opening times | Weekday hours, Monday evening alternate-site access, Saturday appointments and 6pm to 6:30pm routing. | Opening hours |
| College Road | Main site address, phone number, map and access notes. | Locations |
| Ian Gow | Langney branch address, phone number, map and branch-specific travel planning. | Locations |
| Repeat prescriptions | NHS account, online form, paper request, pharmacy collection and medication review. | Prescriptions |
| Engage Consult | Non-emergency online medical problem, sick note, test result or admin request. | Online help |
| New patients | Current registration limit, catchment boundary and exceptions. | Registration |
| Doctors | Official team list, GP names, paramedic team and nursing team. | Doctors and team |
Unique patient decision hub: choose the right Lighthouse route in 60 seconds
This is the section patients can use again and again. Start here before phoning, travelling or sending an online form.
I need help today
For life-threatening symptoms, call 999. For urgent non-life-threatening help when closed, use NHS 111. During opening hours, call the correct site or use the route the practice gives.
I need a GP appointment
The practice says GP appointment requests are triaged through the Clinical Hub. Explain the problem clearly so the most suitable doctor, nurse or health professional can help.
I need a routine request
Use Engage Consult for non-emergency medical problems, test-result questions, sick-note requests, prescriptions and admin queries where suitable.
I need repeat medicine
Order through NHS account, NHS App or online form. The practice says repeat prescription requests are not taken by phone or email.
I need test results
If a result needs more tests or treatment, the practice says it will contact you. Otherwise you may view results online after review, or contact the practice.
I am housebound
Request home visits as soon after 8am as possible and where possible by 11:30am. Home visits are for patients unable to leave safely.
Lighthouse Medical Practice locations: College Road and Ian Gow
Lighthouse Medical Practice works across two Eastbourne sites. Check which site your appointment is at before travelling, because the phone numbers, address and parking notes are different.
College Road Surgery
Address: 6 College Road, Eastbourne, East Sussex, BN21 4HY.
Phone: 01323 735044. The official contact page says Eastbourne train station is a 5 minute walk.
Ian Gow Memorial Health Centre
Address: Milfoil Drive, Langney, Eastbourne, East Sussex, BN23 8BR.
Phone: 01323 766358. The official contact page lists parking and disabled parking at Ian Gow only.
Lighthouse Medical Practice opening hours
The official contact page lists Monday from 8am to 6:30pm, with 6:30pm to 8:15pm at alternate sites. Tuesday to Friday are listed as 8am to 6:30pm with a note that patients can contact the practice online and by telephone until 6:30pm. Saturday appointments are by asking reception. Sunday is closed.
| Day or access type | Listed access | Patient note |
|---|---|---|
| Monday | 8am to 6:30pm; 6:30pm to 8:15pm at alternate sites | Ask which site is running extended access before attending. |
| Tuesday | 8am to 6:30pm | Contact online or by phone until 6:30pm. |
| Wednesday | 8am to 6:30pm | Good day for routine online requests, prescriptions and test-result queries. |
| Thursday | 8am to 6:30pm | Order medication early if needed before the weekend. |
| Friday | 8am to 6:30pm | Do not leave urgent prescription or admin problems until late afternoon. |
| Saturday | Ask reception for information about Saturday appointments | Not the same as normal weekday walk-in access. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
| 6pm to 6:30pm calls | Official pages say use 0300 555 5252 for urgent doctor help in this window | Follow the official phone instructions if calling late in the day. |
How to request a Lighthouse Medical Practice appointment
The official appointment page says GP appointment requests are triaged through the Clinical Hub. Nurse appointments can be booked directly by Patient Services reception staff and call handlers. Routine appointments can be requested online, by phone, or by visiting reception during listed reception hours.
Use 999 for emergencies. Use NHS 111 when the surgery is closed and the problem cannot wait.
Phone 01323 735044 for College Road or 01323 766358 for Ian Gow, Monday to Friday from 8am to 6:30pm, option 1.
The official page says routine requests can use the online consultation service to tell the practice about the problem.
The practice will ask what you need help with and whether you believe you are at risk of harm if you do not get same-day medical help.
You may be offered phone, face-to-face, video call, text or email consultation. Remote options may be faster for some problems.
The official page says you can cancel using the online system, by calling option 1, or by replying CANCEL to your appointment reminder text.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Lighthouse Medical Practice. I need help because [one clear sentence]. Is this for Clinical Hub triage, a nurse appointment, pharmacy advice, NHS 111, or another service?
Engage Consult, NHS App and online access
The official “Managing your health online” page says patients can use Engage Consult to request help about a non-emergency medical problem, order repeat prescriptions, request a sick note, ask about test results, or contact the practice about an admin request. It also says the NHS App can be used for repeat prescriptions, test results, parts of your health record, appointments and vaccination records.
Engage Consult
Use for non-emergency medical problems, sick notes, test-result questions, prescriptions and admin requests where suitable.
NHS App
Use for repeat prescriptions, test results, parts of your health record, appointments and vaccination record where enabled.
Login safety
Use official NHS or practice links only. Do not enter NHS login details into random third-party pages.
Carers
The official page links to an Engage Consult guide for carers. Ask reception if you help someone else and need the correct consent route.
Repeat prescriptions, nominated pharmacy and medication questions
The official repeat prescription page says the easiest ways to order repeat prescriptions are using your NHS account or using the online system. It also says you can fill out a repeat prescription request form at the practice or bring the paper form to the surgery Monday to Friday from 8am to 6pm. The practice states it does not take repeat prescription requests over the phone or by email.
NHS account or NHS App
Use your NHS account to see repeat medicine and dosage, then choose what you need.
Online form
Use the practice’s online prescription route if available for your account.
Paper form
You can bring a paper request form to the surgery Monday to Friday from 8am to 6pm.
No phone/email requests
The official prescription page says repeat prescription requests are not taken over the phone or email.
| Prescription question | Official guidance | Patient tip |
|---|---|---|
| When can I collect? | The official page says prescriptions can be collected from the pharmacy 3 to 5 working days after ordering. | Order early, especially before bank holidays or travel. |
| Where is it sent? | You need to choose a nominated pharmacy for electronic prescriptions. | You can change nominated pharmacy in the app, at the GP practice or at a pharmacy. |
| Medication question? | Pharmacists can answer many medicine questions. The prescribing team can be contacted through option 2. | Ask a pharmacist first for simple medicine advice. |
| Old medicines? | The official page says take old medicines to any pharmacy, not the surgery. | Do not put medicines in household bins or flush them. |
Test results and result questions
The official test-results page says if test results show that you need more tests or treatment, the practice will contact you. Once a doctor has reviewed the results, you can view them through your NHS account, Patient Access account, or by phoning or visiting the practice.
GP-ordered tests and hospital-ordered tests may have different follow-up routes.
The official page says results can be viewed once a doctor has reviewed them.
If your account is enabled, check online before calling.
The official page says to use Engage Consult if you want to talk to someone about your results.
The official test-results page says reception can assist via College Road or Ian Gow option 7.
Sick notes, fit notes and self-certification
The official sick-note page says if you have been off sick for more than 7 days, you can request a sick note using Engage Consult, by phoning the practice option 1, or by visiting the surgery. If you have been off sick for 7 days or less, your employer should not ask for medical evidence and you can self-certify.
7 days or less
Your employer should not ask for GP medical evidence. You can usually self-certify when returning to work.
More than 7 days
Use Engage Consult, phone option 1 or visit the surgery to request a sick note.
Give clear dates
Say when illness started, whether you are still off work and whether hospital or another clinician has already seen you.
Hospital care
If hospital treated you, ask the hospital team whether they should issue paperwork or a discharge letter.
Register with Lighthouse Medical Practice
NHS.uk currently says The Lighthouse Medical Practice is not accepting new patients. The official registration page also says the practice is temporarily limiting new patient registrations due to significant pressure, rapid list growth, staffing changes, reduced GP capacity and building constraints.
| Registration question | Current official guidance | Patient action |
|---|---|---|
| Can new patients register? | The official site says new patient registrations are temporarily limited. | Check the latest official alert before applying. |
| Is there a waiting list? | The official alert says the practice will not keep a waiting list. | Use NHS Find a GP for other local surgeries. |
| Who may still register? | New-born or adopted babies of registered parents, and first-degree relatives of registered patients living at the same address and within the boundary. | Collect a registration form from the surgery if you meet the exception. |
| How is the site chosen? | The official registration page says your site is based on the address boundary and is non-negotiable. | Use the catchment checker and ask reception if unsure. |
| Temporary residents | You may register temporarily if staying inside the boundary for 24 hours to 3 months and need medical help that cannot wait. | Call the surgery to ask about temporary registration. |
Lighthouse Medical Practice doctors and clinical team
The official team page lists doctors, paramedics, nursing team, healthcare support workers, managers and other staff. Staff lists can change, so use the official team page for the latest details before relying on a specific clinician.
| Team or clinician group | Examples from official team page | Patient note |
|---|---|---|
| GPs and partners | Dr Tim Caroe, Dr Sanjay Rajendra, Dr Roisin McCloskey, Dr Roz Clift, Dr Joshua Getty and others. | Ask reception if you need continuity with a named GP. |
| Salaried GPs | The official team page lists salaried GPs including Dr Catherine Jones, Dr Aman Chauhan, Dr Fritha Price, Dr William Furlong and Dr Minil Patel. | Clinician availability can change, so verify before planning. |
| Paramedic team | The official page says paramedics complete acute and proactive home visits for patients unable to get to the surgery. | Home visits may not always be by a GP. |
| Nursing team | Practice nurses and healthcare support workers are listed on the official team page. | Nurse appointments can be booked directly by patient services staff. |
| Reception and patient services | Reception may ask questions to route your request. | This is part of triage, not a medical judgement by reception. |
Services patients often need
The official services page lists managing health online, private services, repeat prescriptions, sick notes, test results, clinics and other support. Exact services can depend on staffing, appointment type, clinical need and local NHS pathways.
Accessibility, chaperones, parking and communication support
The official contact page lists accessibility features including disabled parking, disabled WC, induction loop, signing service available, step-free access and wheelchair access. It also says car parking and disabled parking are at the Ian Gow site only.
Wheelchair and step-free access
The official page lists step-free access and wheelchair access. Ask in advance if you need help on arrival.
Parking
The official page says car parking and disabled parking are at Ian Gow only.
Hearing and signing support
The official page lists an induction loop and signing service available.
Chaperones
The appointment page says patients can ask reception, the doctor or nurse for a chaperone, and all chaperones are trained and DBS checked.
Hello, I have an appointment at Lighthouse Medical Practice. I need help with [wheelchair access / induction loop / signing support / chaperone / interpreter / parking]. Can this be added before I attend?
Lighthouse Medical Practice CQC rating, reviews and feedback
CQC lists The Lighthouse Medical Practice location profile with Safe rated Outstanding, Effective rated Good, Caring rated Good, Responsive rated Outstanding and Well-led rated Outstanding. The official practice website displays a CQC overall rating of Outstanding. Always check CQC for the latest record before quoting ratings elsewhere.
CQC inspection data
CQC is more formal than a single old review. Use it to understand inspected quality domains.
How to read reviews
Check dates and patterns. Appointment systems, phone routes and online forms can change.
Give useful feedback
Useful feedback includes which site, date, what happened and what outcome you want.
Use the right route
If you need a response, use the official complaint or contact route rather than only posting a review.
Complaints, compliments and concerns
The official complaints and compliments page says the practice wants to know what patients think about the services they receive, what works well, where expectations are not met and what ideas patients have. Use clear details so the practice can understand the issue.
Include date, site, phone call or appointment route, staff role if known, what happened and what outcome you want.
Start from the complaints and compliments page or contact reception for current instructions.
Save messages, dates, forms and names of services involved.
If the complaint is about an immediate safety risk, seek urgent medical help first.
What to do when Lighthouse Medical Practice is closed
The official contact and appointment pages say that between 6pm and 6:30pm, if you wish to speak to a doctor, phone 0300 555 5252. After 6:30pm, if you have an urgent medical problem that cannot wait until the surgery reopens, call 111. For emergencies or suspected heart attack, redial 999.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| 6pm to 6:30pm urgent doctor help | 0300 555 5252 | Use this late-day route if the official instructions apply. |
| After 6:30pm urgent but not life-threatening | NHS 111 online or call 111 | You need medical advice before the surgery reopens. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, tummy trouble, aches, pains and medicine questions. |
| Hearing or communication difficulty with 111 | Textphone 18001 111 or NHS 111 BSL interpreter service | The official contact page includes these NHS 111 access routes. |
Lighthouse Medical Practice map and directions
College Road Surgery: 6 College Road, Eastbourne, BN21 4HY. Ian Gow Memorial Health Centre: Milfoil Drive, Langney, Eastbourne, BN23 8BR. Confirm which site your appointment is at before leaving home.
College Road travel note
The official contact page says Eastbourne train station is a 5 minute walk from College Road Surgery.
Ian Gow parking note
The official contact page says car parking and disabled parking are at Ian Gow only.
Before travelling
Check site, appointment time, clinician type, access needs and whether you need paperwork, samples or medicines.
If you are running late
Call the correct site as soon as possible. Do not assume you can still be seen, especially for nurse or time-limited appointments.
Official source check and reference notes
Official sources checked before writing: NHS.uk, official Lighthouse Medical Practice website, official contact page, appointments page, managing health online page, repeat prescription page, sick note page, test-results page, registration page, temporary new-patient alert, team page, who-should-I-see page, complaints page and CQC.
Official links: NHS.uk main profile · Official practice website · Contact and opening times · Appointments · Managing health online · Repeat prescriptions · Test results · Registration · Team · Complaints and compliments · CQC profile · NHS 111
Why this guide is built this way: users search for phone numbers, branch names, appointments, prescriptions, login, Engage Consult, doctors, reviews, registration and out-of-hours help. This page answers those needs in one place while linking back to official sources for live confirmation.