Ilkley Moor Medical Practice: appointments, SystmConnect, prescriptions, results and Springs Lane surgery help
Ilkley Moor Medical Practice is part of IG Medical, serving patients through the Ilkley Surgery at Springs Lane. This page gives the useful answer first: which form to use, when to phone, how urgent triage works, how repeat prescriptions work, where to register, and what to do when the practice is closed.
Use this for: help if you cannot use SystmConnect/AccuRx, urgent same-day triage, home visit requests before 10:00, nurse appointment routing, online access support, registration questions, access needs, cancellations and out-of-hours redirection when closed.
Ilkley Moor Medical Practice
Springs Medical Centre
Springs Lane
Ilkley
LS29 8TH
The official IG Medical site also has Grassington Surgery, but this article is for the Ilkley Moor / Springs Lane surgery.
Open directionsNeed this? Do this first
This is the practical action table. It answers the common Google/Bing searches without making the reader hunt through long paragraphs.
| I need… | Best first action | Click / call |
|---|---|---|
| Emergency help | Do not use GP forms. Call emergency services. | Call 999 |
| Urgent same-day GP help | Submit SystmConnect/AccuRx request. If no internet, phone reception and they can complete the form for you. | Open request form |
| Routine GP appointment | Use online request or phone. GP appointments are available in advance but book quickly. | Appointment guide |
| Repeat prescription | Use SystmOnline, SystmConnect, NHS App route where available, online account, or the practice prescription route. | SystmOnline |
| Test result | Check NHS App or submit an online admin request. The practice contacts patients if results are abnormal. | Test result help |
| Home visit | Phone reception before 10:00 if possible. Use only if housebound because of illness or disability. | Call 01943 604999 |
| Register as new patient | Check the practice area and register online for Ilkley practice B83624. | Register online |
| Out-of-hours urgent care | Use NHS 111 when closed; call 999 for life-threatening symptoms. | NHS 111 online |
Correct practice check: IG Medical, Ilkley Moor and Grassington
Search results can show similar Ilkley GP names. This article is for the Ilkley Moor / IG Medical site at Springs Lane.
This page covers
Ilkley Moor Medical Practice / IG Medical
Springs Medical Centre, Springs Lane, Ilkley, LS29 8TH
Phone: 01943 604999.
Do not confuse with
Ilkley & Wharfedale Medical Practice at Springs Medical Centre / Springs Lane but different NHS practice profile and phone route. Check the exact practice name on your appointment text.
Opening hours: what public pages show and how to use them
IG Medical’s pages show Ilkley Surgery at Springs Lane. Some public pages list weekday opening as 08:00–18:00, while the newer contact/footer area displays Monday to Friday 8am–6.30pm. Use the practice phone or website notice for live confirmation before travelling.
| Question | Practical answer | Patient action |
|---|---|---|
| Is Ilkley Surgery open weekdays? | Official pages show weekday opening for Ilkley Surgery. | Call before travelling if the visit is not a booked appointment. |
| What about evenings? | Enhanced Access offers routine appointments Monday–Friday from 6.30pm to 8pm and Saturday access through local hub arrangements. | Ask reception; these are not walk-in slots. |
| Weekend normal GP access? | Normal weekend opening is closed on official public pages. | Use NHS 111 if urgent and not life-threatening. |
| Bank holiday closure? | The practice posts bank holiday closure news and advises calling the usual surgery number to be redirected out of hours. | Order prescriptions early before holidays. |
| Telephone access? | The practice phone is 01943 604999. | Use SystmConnect online where possible to reduce phone queues. |
Appointments: same-day triage and routine booking
The practice operates a triage system for urgent/same-day appointment requests. If you need same-day help, a doctor or nurse practitioner may call back, give advice, arrange tests, or book a suitable appointment.
Use 999 for chest pain, severe shortness of breath, stroke signs, collapse, severe bleeding or not responding.
Use SystmConnect/AccuRx and describe one clear health problem.
The practice says reception can complete the online form on your behalf if you cannot submit it yourself.
Tell reception if you will have difficulty answering or need a call at specific times.
Cancel by telephone or online account; the practice says not to email cancellations because they may not be picked up in time.
Hello, my name is [name], date of birth [date]. I am registered with Ilkley Moor Medical Practice. I need help with [one problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I can answer the phone at [times]. Is this best for GP, nurse practitioner, pharmacist, physiotherapist, nurse/HCA, NHS 111 or 999?
SystmConnect / AccuRx: what to submit online
The official site describes online contact as a quick way to contact the GP practice without waiting in a phone queue. It can be used for health advice, condition monitoring, fit notes, appointment requests and more.
| Request type | Use online form for | What to include |
|---|---|---|
| Health problem | Urgent/same-day or routine GP triage. | Main symptom, start date, severity, red flags, medicines tried and best callback time. |
| Sick note / fit note | Fit-note request or extension. | Exact dates, job demands, reason and whether this is first note or extension. |
| Prescription query | Medicine issue, review block, missing item or pharmacy problem. | Medicine name, dose, pharmacy, how many days left and what went wrong. |
| Test result | Result question unless doctor asked you to book. | Test type, date, who requested it and whether NHS App shows anything. |
| Referral query | Question about a referral already discussed. | Referral date, specialty, hospital choice and symptoms if changed. |
| Chronic disease review | Review or monitoring request. | Condition, last review date, readings if available and current medicines. |
| Emergency symptoms | Do not use online forms. | Call 999 or use NHS 111 depending on severity. |
Repeat prescriptions: online, by post or appointment if needed
The official homepage says prescriptions can be requested online, by post, or by booking an appointment if required. Use online routes where possible and plan around weekends, bank holidays and medicine reviews.
Best route
Use online prescription ordering if your account is active. Check the exact medicine name, dose and nominated pharmacy before submitting.
SystmConnect query
Use an online request if medicine is missing, review is due, or the pharmacy says nothing arrived.
Post route
The official site says prescription requests can be placed by post. Allow extra time for postal and processing delay.
Do not wait
Order before your last few doses. Weekends, bank holidays, reviews and pharmacy stock can delay collection.
| Problem | What it usually means | Best next step |
|---|---|---|
| Medicine not listed online | It may not be authorised as repeat, may need review, or may have been started by hospital. | Submit a prescription query with medicine name, dose, prescriber and days remaining. |
| Review is due | Practice may need a medication review before repeat issue. | Ask whether pharmacist, nurse or GP review is needed. |
| Pharmacy has not received it | Request may still be processing, sent to another pharmacy or awaiting review. | Check request date, selected pharmacy and online status before chasing. |
| Travelling away | You may need earlier supply or travel advice. | Request early and explain travel dates. Check destination medicine rules if abroad. |
| Medicine side effect | May need pharmacist or clinician advice. | Ask pharmacy for minor medicine advice; use GP route if serious or worsening. |
Test results: NHS App, online admin request and confidentiality
The practice says it generally gets in touch if results are abnormal. If you want to know recent test results, check NHS App or submit an online administration request.
| Question | Practical answer | Action |
|---|---|---|
| Will the practice contact me? | Usually if results are abnormal. Normal results may not trigger a call. | Check NHS App or submit online request if you need confirmation. |
| How long do results take? | You should be told when the test is taken how long results are expected to take. | Ask the clinician/phlebotomist before leaving. |
| Can family get my result? | The practice releases results only to the patient unless permission exists or the patient cannot understand the results. | Arrange consent before a carer phones. |
| Hospital ordered the test? | Hospital or specialist clinic should usually explain results they requested. | Contact the hospital/clinic first. |
| Doctor says discuss result? | You need an appointment or callback. | Use SystmConnect or phone reception. |
Home visits: phone before 10:00 if genuinely housebound
The practice asks patients to telephone reception before 10:00 where possible if they require a home visit. A doctor or nurse may phone first and decide whether telephone advice, nurse visit, surgery appointment or hospital attendance is more appropriate.
| Home visit rule | What it means | What to say |
|---|---|---|
| Call timing | Try to phone before 10:00. | Call early and keep phone nearby. |
| Who qualifies? | Home visits are for patients housebound because of illness or disability. | Explain why the patient cannot attend the health centre. |
| Not for convenience | The practice has better examination facilities at the health centre. | Use surgery appointment if safe to travel. |
| Clinician may call back | Doctor/nurse may assess the safest route by phone first. | Give symptoms, access instructions and carer contact. |
Register with Ilkley Moor Medical Practice
The official new-patient page says anyone living within the practice area is welcome to register. For the Ilkley practice, use NHS registration code B83624.
Only register if your address is inside the area the practice covers.
For Ilkley Moor Medical Practice, use gp-registration.nhs.uk/B83624.
The practice says paper application forms are available at reception and forms can also be returned to the surgery.
The practice says online access to previous medical history needs an application and ID documentation.
If away from home and needing care, the practice explains temporary registration is possible anywhere in the UK.
Services: choose the right clinician, not always a GP
IG Medical lists several clinic and support routes. Many tasks are better handled by nurses, healthcare assistants, pharmacists or physiotherapists.
| Need | Likely route | Useful detail |
|---|---|---|
| Back, joint, soft-tissue or nerve issue | First Contact Physiotherapist. | FCP can assess, advise, and arrange pain relief, investigations or onward referral if needed. |
| Blood test | Phlebotomy / healthcare assistant. | Appointments are available Monday–Friday; home visits for phlebotomy may be arranged by phoning surgery. |
| Diabetes / CHD review | Practice nurse recall system. | Do not request urgent GP appointment for routine annual monitoring unless symptoms changed. |
| Contraception / IUD / implant | Family planning route. | Locala family planning advice is also listed on 030 3330 9500. |
| Cancer care support | Cancer care coordinators. | Practice lists dedicated number 01943 886338. |
| Private form / DVLA / insurance | Private/non-NHS service route. | Fees may apply and private work may need prior arrangement. |
Doctors, nurses and support team
The official practice team page lists GP partners, salaried GPs, nurses, healthcare assistants, practice management, reception, MSK/data team and ancillary staff. Availability can change, so treat names as a published team list, not guaranteed appointment availability.
| Team area | Examples from official list | Best for |
|---|---|---|
| GP partners | Dr Helen Baker, Dr Nick Clarke, Dr Helena Rolfe, Dr Graeme Summers, Dr Nick Wood. | GP-led diagnosis, complex care, referrals and long-term planning. |
| GPs | Dr Emma Anderson, Dr Helen Cheridjian, Dr Jemima Clark, Dr Rowy El-Hawat, Dr Beita Khadem, Dr Becky Smith and others. | Medical assessment and GP consultations. |
| Nurses | Lead/deputy/practice nurse team. | Reviews, screening, chronic disease monitoring, injections and nursing clinics. |
| Healthcare assistants | HCA and phlebotomy support. | Bloods, BP, checks and health monitoring depending on booking type. |
| Ancillary staff | Physiotherapists, practice pharmacist and advanced nurse practitioner are listed. | MSK, medicines and advanced clinical assessment routes. |
Access, Ilkley surgery visit tips and communication support
The official site lists Ilkley Surgery as having hearing loop, wheelchair access, computerised check-in, lift access to upper floor and interpreters available on request.
Wheelchair access
Wheelchair access is listed for Ilkley Surgery. Call ahead if level access is essential for your appointment.
Lift access
Lift access to upper floor is listed. Ask reception if you need ground-floor or accessible room planning.
Hearing loop
Hearing loop is listed. Tell reception if you need hearing support, written instructions or extra time.
Interpreters
Interpreters are available on request. Ask in advance rather than waiting until the appointment.
Computer check-in
Computerised check-in is listed. Use reception if you cannot check in digitally.
Local arrival
Use Springs Lane and LS29 8TH. Arrive early if you need parking, lift, interpreter or mobility support.
CQC rating: IG Medical Overall Good
CQC lists IG Medical at Springs Medical Centre, Springs Lane, Ilkley, West Yorkshire LS29 8TH, with Overall rating Good. Latest inspection was 17 February 2016, report published 30 June 2016, and CQC reviewed available information on 6 July 2023 without finding evidence to reassess the rating at that stage.
| CQC item | Official detail | Patient meaning |
|---|---|---|
| Overall rating | Good. | Useful quality history; not live appointment availability. |
| Safe | Good. | Displayed key question rating. |
| Effective | Good. | Displayed key question rating. |
| Caring | Good. | Displayed key question rating. |
| Responsive | Good. | Displayed key question rating. |
| Well-led | Good. | Displayed key question rating. |
| Latest review note | 6 July 2023 review found no evidence to reassess rating at that stage. | Check CQC page for current live status. |
Map and directions to Ilkley Moor Medical Practice
Address: Ilkley Moor Medical Practice, Springs Medical Centre, Springs Lane, Ilkley, LS29 8TH. Use this map for planning only. Confirm appointment type, opening status and access needs before travelling.
Before travelling
Check appointment time, whether it is GP/nurse/HCA/physio/pharmacist, and whether you need forms, medicine boxes, readings, samples, glasses, hearing aids or hospital letters.
For a taxi or carer
Send: Ilkley Moor Medical Practice, Springs Medical Centre, Springs Lane, Ilkley, LS29 8TH. Phone: 01943 604999.
When Ilkley Moor Medical Practice is closed
The official contact page says out-of-hours help is via 111, and emergencies are 999. The practice also says if medical attention is needed during closed periods, call the usual surgery number to be redirected to out-of-hours where appropriate.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111. | Too unwell to wait until the surgery opens. |
| Medicine advice | Pharmacy or NHS 111 if urgent. | Side effects, urgent supply questions, common minor illness. |
| Routine repeat prescription | SystmOnline / SystmConnect / practice route when open. | Repeat medicine that can wait for normal processing. |
| Routine admin | SystmConnect or phone during opening. | Fit notes, test results, forms, referral questions, registration. |
Official action links used
Official IG Medical website · Contact page · Appointments · SystmConnect online request · AccuRx online request · SystmOnline · Repeat prescriptions · Test results · New patients · Ilkley NHS online registration · Clinics and services · Practice team · NHS profile · CQC profile