Burnley Medical Practice | NHS GP Appointments & Hours

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Emergency first: MedicalPracticeUK.org is an independent information website, not Burnley Medical Practice or the NHS. Call 999 for a life-threatening emergency. For urgent medical help that is not life-threatening when the practice is closed, use NHS 111 online or call 111.
Willesden & Harlesden NHS GP guide

Burnley Medical Practice: Evergreen appointments, opening hours and patient help

Despite the name, Burnley Medical Practice is not in Burnley, Lancashire. It is an NHS GP surgery on the first floor of Willesden Centre for Health, Robson Avenue, London, NW10 3RY, serving patients around Willesden, Harlesden, Kensal Green and nearby areas. The practice now uses Dr.iQ powered by Evergreen Life for online clinical and administrative requests.

Choose the right route Use Evergreen correctly Map and directions
1. Request GP help
2. Practice review The team assesses your request and chooses the appropriate professional or response.
✓3. Next step GP, nurse practitioner, physio, paramedic, pharmacist, phone or face-to-face care.
Main practice telephone
020 3874 9525

Use this number if you cannot use Evergreen Life, need help making a clinical request, need a home visit, have a prescription or results question, or need help with registration or accessibility.

Call the practice Official website
Correct location

Burnley Medical Practice
Willesden Centre for Health
1st Floor
Robson Avenue
London
NW10 3RY

NHS and CQC list this practice in Willesden, London. Do not confuse it with Burnley Group Practice or other GP surgeries in Burnley, Lancashire.

Open directions
Telephone
020 3874 9525
Weekday hours
8:00am–6:30pm
Saturday
9:00am–1:00pm
Online requests
Evergreen Life / Dr.iQ
Fast answer: Burnley Medical Practice is at Willesden Centre for Health, Robson Avenue, London NW10 3RY. The current phone number is 020 3874 9525. Published opening is Monday to Friday 8:00am–6:30pm, Saturday 9:00am–1:00pm and Sunday closed. For urgent or routine GP requests, the practice currently directs registered patients to Dr.iQ powered by Evergreen Life, with telephone help available if online access is unsuitable.

Important 2026 provider change: patients do not need to re-register now

Current contract ends 31 October 2026

NHS West and North London says the current GP-services contract for Burnley Practice, managed by AT Medics Ltd, ends on 31 October 2026.

New contract planned from 1 November 2026

The local NHS procurement process is for primary medical services to continue under a new contract from 1 November 2026.

What registered patients need to do: NHS West and North London says patients were informed that they do not need to do anything in relation to their current service provision. Continue using the practice’s normal contact routes unless the NHS or practice tells you otherwise.
NHS provider-change information

Start here: choose the right patient route

You need Best first step What happens next
Life-threatening emergency Call 999. Do not wait for Evergreen, reception or a GP callback.
An urgent GP request Use Dr.iQ powered by Evergreen Life or the NHS App. If digital access is difficult, phone the practice. The clinical team will manage the request as promptly as possible and choose the appropriate route.
A routine appointment Submit an online consultation through Evergreen Life. The practice says you should receive a same-day response confirming how the request will be managed.
A home visit Call 020 3874 9525 by 10:00am. The doctor can plan the home-visit round; visits are normally made between 12:30pm and 3:30pm.
A repeat prescription Use Evergreen Life, NHS App or the published prescription email route. Allow 2–3 working days. Telephone repeat requests are not accepted.
A test result Check Evergreen Life or your NHS account after the result has been reviewed. The practice says it will contact you if further tests or treatment are required.
New-patient registration Use the practice’s online registration form and check the boundary. The practice says people living within its area can register even if they cannot provide ID or proof of address.
Urgent help when closed Use NHS 111 online or call 111. NHS 111 can direct you to the appropriate urgent service.

If NHS appointment systems are unfamiliar, the Medical Practice UK NHS GP guide explains common appointment, registration and out-of-hours routes.

Burnley Medical Practice opening hours

Day Published opening hours Patient note
Monday 8:00am–6:30pm Online and telephone routes are available during normal practice arrangements.
Tuesday 8:00am–6:30pm Normal weekday opening.
Wednesday 8:00am–6:30pm Normal weekday opening.
Thursday 8:00am–6:30pm Normal weekday opening.
Friday 8:00am–6:30pm Order routine medicine early enough to allow the 2–3 working-day prescription period.
Saturday 9:00am–1:00pm The current practice website lists Saturday opening.
Sunday Closed Use NHS 111 for urgent non-emergency help.
Bank holidays: the practice states that it is not open during bank holidays. Check the official site before travelling when a bank holiday or temporary closure may affect normal hours.
Official opening hours and contact page NHS Burnley Practice profile

How Dr.iQ powered by Evergreen Life works

The practice has moved its digital GP access into the Evergreen Life app. Registered patients can use it to request practice help, order repeat prescriptions and view GP-record information and results.

1
Start from the official Burnley Medical Practice online-services page.
The practice specifically tells its patients to use the download links or QR codes shown on its own page.
2
Create or open your Evergreen Life account.
Link it securely to your GP using NHS login.
3
Select “Request help from GP”.
Provide the details requested so the practice can understand whether the problem is clinical, administrative, urgent or suitable for another professional.
4
Keep checking for the response.
The practice says routine appointment requests receive a response the same day confirming how they will be managed.
Cannot or do not want to use the app? Call 020 3874 9525. The practice says reception can take your request and complete the online process on your behalf.
Practice-reported response figure: the current online-services page says around 80% of requests are completed on the same day. This is the practice’s own published figure, not a guarantee for an individual request.
Official Evergreen Life instructions Official appointment guidance

Your appointment may not be with a GP

Burnley Medical Practice says patients may be offered the healthcare professional best suited to the problem rather than automatically seeing a GP.

Different professionals

The practice lists advanced nurse practitioners, physiotherapists, paramedics and clinical pharmacists among professionals who may manage an appropriate request.

Different consultation formats

Appointments can be face-to-face, by telephone or by video depending on the issue and the professional involved.

Urgent appointments

The practice says the fastest route for an urgent appointment is Dr.iQ powered by Evergreen Life or the NHS App. If you cannot access those services, telephone the practice.

Routine appointments

For a routine problem, submit an online consultation through Evergreen Life. If you cannot use the digital route, the practice says a receptionist can complete it with you by phone.

Changing or cancelling

Cancel as soon as you know you cannot attend. The practice says appointments can be changed or cancelled through Evergreen Life or the NHS App, with telephone support available when needed.

Repeated missed appointments: the practice says it contacts patients after a missed appointment and may consider removing someone from the practice list if appointments are repeatedly missed.

Home visits: call by 10:00am

The practice says home visits are available for patients who are very unwell or housebound. Call 020 3874 9525 by 10:00am so the doctor can plan the day’s visits.

The practice states that home visits are normally made between 12:30pm and 3:30pm.

Do not wait for a routine home visit in a life-threatening emergency. Call 999 when someone is seriously ill or injured and their life is at risk.

Repeat prescriptions: allow 2–3 working days

The practice recommends Evergreen Life, the NHS App or email for repeat medicines and explicitly states that repeat prescription requests are not accepted by telephone.

Method Burnley Medical Practice guidance
Evergreen Life Order repeat medication through the app after linking it securely to the practice.
NHS App Use the NHS prescription service for medicines available on your repeat list.
Email The practice lists nhsnwlccg.burnleypractice@nhs.net as a repeat-prescription route.
Telephone Repeat medication requests are not taken over the phone.
Collection The practice says medication can usually be collected from your nominated pharmacy 2–3 working days after ordering.

Nominated pharmacy

The practice explains that patients choose a pharmacy to receive electronic prescriptions. You can change the nominated pharmacy through the service used to order medicine, at the GP practice or at a pharmacy that accepts repeat prescriptions.

Medication reviews

If a medicine needs a review, the practice says it will contact you when an appointment or review is required.

Official Burnley prescription guidance

For more help with repeat medicine and pharmacy routes, read the Medication Practices patient guide.

Test results: Evergreen Life or your NHS account

The practice says reviewed test results can be viewed in the Evergreen Life app or through your NHS account using the NHS website or NHS App.

If further tests or treatment are needed

The practice says it will contact you when a result shows that further investigation or treatment is required.

Want to see your record?

Evergreen Life and the NHS App can provide access to available information such as results, medication, documents, letters, immunisation history, consultation history and allergy information.

Official test-results information

Register with Burnley Medical Practice

The practice currently promotes online new-patient registration and says it accepts patients from its local practice area. Use the boundary checker if you are unsure whether your address is covered.

1
Check the boundary.
The registration and contact pages link to a boundary checker for the local practice area.
2
Open the official registration form.
The practice provides an online registration process from its own website.
3
Have your NHS number if you know it.
The practice says having your NHS number is helpful, but its Safe Surgeries policy makes clear that lack of documents should not automatically block registration.
4
Know your registration rights.
The practice says it may ask for ID or proof of address, but if you do not have those documents and live within its area, you can still register. It also states that nationality or immigration status does not affect the right to register and that immigration documents are not required.
Safe Surgery: Burnley Medical Practice states that everyone in its community is welcome and that patients worried about giving an address should speak to the practice.
Official Burnley registration page

Sick notes and fit notes

Time off work What to do
7 days or less The practice says you normally self-certify rather than asking the GP for medical evidence.
More than 7 days You may need a fit note from a clinician.
How to request The practice says you may need to speak with a clinician, request through Dr.iQ powered by Evergreen or contact the practice by phone.
Official fit-note guidance

Medical records and updating your details

The practice says registered patients can use Evergreen Life or the NHS App to access available GP-record information.

View record information

Available information can include test results, medication, documents and letters, immunisation history, consultation history and allergies.

Change contact details

The practice says patients can update email address, home address and telephone details through Evergreen Life or the NHS App. If the digital route is unsuitable, contact reception.

Accessibility and communication support

The current practice contact page lists an induction loop and parking. The practice also states that it follows the NHS Accessible Information Standard.

Hearing support

An induction loop is listed at the surgery. If hearing support is essential for your consultation, tell reception before the appointment.

Parking

The practice’s current contact page says parking is available. If you require a specific disabled space or step-free route, confirm the current arrangement before travelling.

Accessible information: if you have a disability, impairment or sensory loss, tell the practice what communication format or support you need so it can record and respond to that requirement.

Complaints and patient feedback

The practice publishes a formal NHS complaints procedure. It recommends discussing the problem with the staff member concerned first when appropriate; if it cannot be resolved, contact the Practice Manager.

1
Write down what happened.
Include relevant dates, what went wrong and what resolution you are seeking.
2
Send a formal complaint in writing.
The practice lists nhsnwlccg.burnleypractice@nhs.net or its Robson Avenue postal address.
3
Expect acknowledgement.
The practice says it will acknowledge a complaint within three working days and aims to investigate within 40 working days.
Complaint on behalf of another patient? The practice says it normally needs the patient’s permission because medical confidentiality rules still apply.
Official complaints procedure Patient Participation Group

CQC rating: use the active Burnley Practice record

The current Care Quality Commission record uses the name Burnley Practice rather than Burnley Medical Practice. It lists the same Willesden Centre for Health address and the current telephone number 020 3874 9525.

CQC record Published information What it means
Current overall rating Good CQC currently displays Good across Safe, Effective, Caring, Responsive and Well-led.
Inspection 2 November 2017 This was the announced comprehensive inspection behind the current historical rating.
Report published 23 November 2017 The Good rating should not be described as a new 2026 inspection.
Later data review 6 July 2023 CQC reviewed available information and did not find evidence requiring reassessment at that stage.
Avoid the archived old-provider record. CQC also has an older archived page for “Innovision Healthcare Ltd also known as Burnley Medical Practice”. That service was archived in 2019. For current regulatory information, use the active Burnley Practice — AT Medics Limited record.
Active CQC Burnley Practice profile

Map and directions: Burnley Medical Practice is in London

Burnley Medical Practice
Willesden Centre for Health
1st Floor
Robson Avenue
London
NW10 3RY

Map provided for location and directions only. MedicalPracticeUK.org is not Burnley Medical Practice.
Location check before travelling: this practice is in Willesden, London NW10, not Burnley in Lancashire. If your map result shows St Peter’s Centre, Burnley BB11, you have found a different GP organisation.

What to do when Burnley Medical Practice is closed

Situation Appropriate route
Life-threatening emergency Call 999.
Urgent medical problem that is not life-threatening Use NHS 111 online or call 111.
Minor illness or medicine advice The practice recommends considering a community pharmacy for minor conditions and medicine questions.
Routine prescription or admin request Use the normal Evergreen, NHS App, email or practice route when available.

Related London GP guides

Richford Gate Medical Practice

A west-London GP guide covering urgent phone access, PATCHS, prescriptions, registration and CQC information.

Chiswick Medical Practice

A west-London comparison covering Klinik requests, multiple surgery sites, prescriptions, registration and extended access.

Official sources used

Last verified: 20 September 2026. The current provider contract is due to change after 31 October 2026, so provider information and some administrative details should be rechecked after 1 November 2026.

Burnley Medical Practice FAQs

Is Burnley Medical Practice in Burnley, Lancashire?
No. Burnley Medical Practice is at Willesden Centre for Health, Robson Avenue, London NW10 3RY. It serves patients around Willesden, Harlesden, Kensal Green and nearby north-west London areas. Burnley Group Practice in Lancashire is a different GP organisation.
What is the Burnley Medical Practice phone number?
The current practice telephone number is 020 3874 9525. Use it if you cannot use Evergreen Life, need help with an appointment request, need a home visit, have a prescription or result query, or need registration or access support.
What are Burnley Medical Practice opening hours?
The official practice website lists Monday to Friday 8:00am–6:30pm, Saturday 9:00am–1:00pm and Sunday closed. The practice also states that it is closed on bank holidays.
How do I request a GP appointment?
The practice currently uses Dr.iQ powered by Evergreen Life for online requests. Create or open an Evergreen Life account, link it securely to your GP using NHS login and select “Request help from GP”. If you cannot use the app, call the practice and reception can help submit the request.
How quickly does the practice respond to a routine appointment request?
The appointment page says a routine online consultation receives a same-day response confirming how the request will be managed. The separate online-services page says around 80% of requests are completed the same day, but that practice-reported figure is not a guarantee for every individual request.
How long do Burnley Medical Practice repeat prescriptions take?
The practice says prescriptions can usually be collected from the nominated pharmacy 2–3 working days after ordering. Repeat requests can be made through Evergreen Life, the NHS App or the published email route. Telephone repeat requests are not accepted.
How do I see my test results?
After results have been reviewed, the practice says they can be viewed through Evergreen Life or your NHS account using the NHS website or NHS App. The practice says it will contact you if further tests or treatment are required.
How do I request a home visit?
Call 020 3874 9525 by 10:00am if you are very unwell or housebound and think you need a home visit. The practice says visits are normally made between 12:30pm and 3:30pm.
What is happening to the Burnley Practice provider contract in 2026?
NHS West and North London says the current AT Medics contract ends on 31 October 2026 and a new primary-care contract is planned from 1 November 2026. Registered patients were told they do not need to take any action in relation to their current service provision.
What is the current CQC rating for Burnley Medical Practice?
The active CQC record is under the name Burnley Practice and currently displays an overall rating of Good. The comprehensive inspection was on 2 November 2017, the report was published on 23 November 2017, and CQC carried out a later data review on 6 July 2023 without finding evidence requiring reassessment at that stage. An older Innovision Healthcare record is archived and should not be used as the current provider record.
Independent information notice: MedicalPracticeUK.org is not Burnley Medical Practice, AT Medics Ltd, the NHS, NHS West and North London, or the Care Quality Commission. This page is an independent patient-information guide. Appointment availability, provider arrangements, online systems, registration status and opening arrangements can change. Use the official practice and NHS links above for an action you are taking now.
Burnley Medical Practice Call 020 3874 9525