Buxton Medical Practice | NHS GP Appointments & Hours

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Emergency first: MedicalPracticeUK.org is an independent information website, not Buxton Medical Practice or the NHS. Call 999 for a life-threatening medical or mental-health emergency. If the surgery is closed and you need urgent medical help that is not life-threatening, use NHS 111 online or call 111.
Buxton & High Peak NHS GP guide

Buxton Medical Practice: appointments, FootFall, opening hours and patient routes

Buxton Medical Practice is an NHS GP surgery at 2 Temple Road, Buxton, Derbyshire, SK17 9BZ. Urgent same-day appointment requests remain phone-led, while routine online medical requests can be sent through the practice’s FootFall consultation tool during core hours.

Choose the right route How FootFall works Map and access
1. Send your request
2. Clinical triageA suitably qualified clinician reviews online medical requests.
✓3. Clear next stepAppointment, advice, prescription, test, referral or another service.
Current reception telephone
01298 24105

Use this number for urgent same-day appointment requests, routine booking by phone, home-visit requests, FootFall help, registration questions, access needs or when you are unsure which route to use.

Call Buxton Medical Practice Official practice website
Practice address

Buxton Medical Practice
2 Temple Road
Buxton
Derbyshire
SK17 9BZ

The service is also described by CQC as “Buxton Medical Practice / Dr Hartley and Partners”. Use the Temple Road address and postcode for journeys and appointment letters.

Open directions
Phone
01298 24105
Postcode
SK17 9BZ
Core opening
Mon–Fri 8am–6:30pm
Buxton evening
Tuesday extended access
Fast answer: Buxton Medical Practice is at 2 Temple Road, Buxton, Derbyshire, SK17 9BZ. The current patient telephone number is 01298 24105. It is open Monday to Friday, 8:00am–6:30pm and closed at weekends. Urgent same-day GP requests should be made by phone. Routine medical requests can also be submitted online through FootFall during core hours.

Use 01298 24105 — not the older CQC phone

The live Buxton Medical Practice website and current patient pages use 01298 24105. CQC’s location page still displays 01298 23298, an older contact number. For appointments and patient enquiries, use the current practice number above.

Start with the task you need to complete

You need Best first step What happens next
Life-threatening emergency Call 999. Do not wait for FootFall, reception or a GP callback.
Urgent GP help today Call 01298 24105 while the practice is open. A practice nurse may first assess symptoms by telephone so the request reaches the appropriate clinician.
Routine GP appointment Phone reception, visit in person, or submit a routine online medical request through the official FootFall route. The online route is clinically triaged; the practice aims to give a clear next step by the end of the next working day.
A non-urgent doctor or nurse question Use the relevant online question form. The appointments page says these requests are normally answered within two working days.
A repeat prescription Use NHS App, Patient Access or the Medicines Order Line. Your prescription is sent to your nominated pharmacy once approved.
A home visit Phone before 10:00am where possible. A clinician may call first to decide whether a home visit, telephone advice or another service is appropriate.
New-patient registration Check the catchment area, then use the NHS registration route. NHS currently lists Buxton Medical Practice as accepting new patients.
Urgent help when closed NHS 111 online or 111. Call 111 rather than using 111 online for a child under 5.

For general background on registration, GP triage and NHS appointment routes, see the NHS medical practice patient guide.

Buxton Medical Practice opening hours

Day Published hours Patient note
Monday8:00am–6:30pmPhone lines operate during the same core period.
Tuesday8:00am–6:30pmBuxton’s own extended-access evening session operates separately after core hours.
Wednesday8:00am–6:30pmFootFall routine online consultation is available during core hours.
Thursday8:00am–6:30pmCheck live practice notices before travelling on unusual dates.
Friday8:00am–6:30pmPlan routine prescription and admin requests before the weekend.
SaturdayClosedPre-booked High Peak extended-access appointments can operate elsewhere.
SundayClosedUse NHS 111 for urgent non-emergency help.
Official opening-times page NHS Buxton Medical Practice profile
Phone lines: the practice says its telephone lines are open from 8:00am to 6:30pm, Monday to Friday.

FootFall online consultations from the Buxton website

Buxton’s current online-consultation notice says the practice uses FootFall for routine online medical requests. The service is available during core weekday hours.

1
Open the Appointments section on the official practice website.
Use the link offered there rather than an old third-party bookmark so you reach the consultation tool the practice currently supports.
2
Explain the main problem clearly.
Include the symptom or request, how long it has been happening, relevant changes and how the practice can reach you.
3
Wait for clinical triage.
The practice says requests are reviewed by a suitably qualified clinician.
4
Follow the next-step response.
The result might be an appointment, physiotherapy or another service, clinical advice, a prescription, a test request, self-care guidance or a referral.
Response target: Buxton says online requests submitted before 6:30pm during opening hours are acknowledged that day, with a clear next step aimed for by the end of the next working day. That does not necessarily mean the whole medical issue will be resolved by then.
Cannot use the online form? You can still call or visit the practice. Buxton says a reception team member can help patients who cannot submit a digital request themselves.
Buxton appointment and online-consultation route FootFall online-consultation notice

What can happen after a routine online request?

Appointment

You may be offered an appointment that day or on a later date depending on clinical need and capacity.

Advice or prescription

Some requests can be managed through clinical advice, a prescription or a test request without a conventional GP appointment.

Another professional

The practice may direct you to physiotherapy, pharmacy support or another member of the wider primary-care team.

Referral or self-care

The next step can include a referral, another NHS service or supported self-care instructions.

Urgent, routine and telephone appointments

Urgent appointment today

If you feel you need a doctor sooner than the first available routine appointment, call 01298 24105. The practice says a nurse may first assess your symptoms by telephone so you receive the most clinically appropriate response.

Routine appointment

The current appointments page still allows routine appointments to be requested by telephone or in person. Routine medical requests can also be submitted online through FootFall.

Telephone consultation

The practice publishes telephone-consultation slots with doctors. Ask reception whether a telephone consultation is suitable for the issue you need to discuss.

One issue per standard GP slot

Buxton says doctor appointments are normally 10–15 minutes. If you have more than one substantial problem, ask whether a second or double appointment is appropriate rather than trying to fit several unrelated issues into one standard slot.

Arriving late

The practice says patients arriving more than 10 minutes late cannot normally be seen in that appointment and will need to rebook.

Cancel when you no longer need the slot

You can cancel through the practice cancellation form, reply CANCEL to an appointment reminder text, or phone reception.

High Peak evening and weekend appointments

Buxton participates in the High Peak extended-access scheme. These are pre-booked routine appointments, not a general walk-in extension of normal opening hours.

Extended access Published arrangement
Monday–Thursday evenings High Peak practices provide appointments from 6:30pm–8:00pm on a rota across participating locations.
Buxton Medical Practice evening Buxton’s own published evening session is Tuesday.
Friday evening / weekend Advanced nurse practitioner appointments are published at Buxton Cottage Hospital and New Mills Walk-In Centre.
How to book: contact Buxton Medical Practice during normal hours and ask for a late or extended-hours appointment. If the practice itself does not have the required slot, reception can check availability at participating High Peak locations.
Check the location. An extended-access appointment may not take place at 2 Temple Road, so read the booking confirmation before travelling.

Home visits: request before 10am where possible

Buxton’s current appointments page says home visits are for patients who are housebound because of illness or disability. If possible, call 01298 24105 before 10:00am.

A doctor or nurse may telephone first. The clinician may decide that telephone advice, attendance at the surgery, a nurse visit or hospital assessment is safer or more appropriate.

Transport difficulty on its own is not normally a home-visit reason. The practice’s guidance explains that patients who are otherwise mobile are usually expected to attend the surgery because more patients can be assessed there and better examination facilities are available.

Repeat prescriptions and the Medicines Order Line

Buxton provides several repeat-prescription routes rather than one single system.

Route How it works
NHS App / NHS account Select available repeat medicines and send the request electronically to the practice.
Patient Access Patients registered for practice online services can request medicines shown on their repeat list.
Medicines Order Line Call 01246 942 751 using the Derbyshire Medicines Order Line route published by the practice.
Written request If online routes or the Medicines Order Line are unsuitable, the practice still accepts written requests by post or through its staff letterbox.
Electronic repeat dispensing Suitable patients may receive a batch of repeat prescriptions electronically through their nominated pharmacy without re-ordering every issue.
Medicine not on your repeat list? The practice website explains that patients can use its prescription area to request a medicine that is new or only used occasionally rather than assuming it can be selected as a standard repeat.
Buxton Pharmacy is separate. The pharmacy next door to the surgery is an independent business and is not part of Buxton Medical Practice.
Official Buxton prescription guidance NHS App

For broader guidance on repeat medicines, nominated pharmacies and medication reviews, see the Medication Practices guide.

Test results, fit notes, referrals and other online forms

Buxton’s website provides task-specific forms rather than forcing every request through one generic contact box.

Test results

Use the practice test-results route or your NHS online record where the result has been released. The current pages reviewed do not publish one fixed turnaround that applies to every test.

Sick / fit note

The practice provides a dedicated fit-note route instead of requiring a standard GP appointment for every certificate request.

Referral help

Online forms include both referral requests and a route for tracking an existing referral.

Prescription question

Use the prescription-question form when you need advice about an existing medication request rather than placing another duplicate order.

Change personal details

The online forms include a route for updating your details with the practice.

Carer / records requests

The site also provides routes for carer registration, medical reports and health-record related tasks.

Buxton Medical Practice online forms
No invented test-result timetable: blood tests, imaging, pathology and hospital investigations can take different amounts of time. This guide does not apply a generic “3-day” or “5-day” rule where the practice has not published one.

Register with Buxton Medical Practice

NHS currently lists Buxton Medical Practice as accepting new patients. The practice asks people to check its catchment area before starting registration.

1
Check your postcode against the practice area.
Use the postcode search on the official registration page before assuming Temple Road covers your address.
2
Use the NHS Register with a GP service.
The Buxton registration page links directly to the NHS registration service.
3
Have your NHS number if you know it.
Buxton says it is helpful, and NHS provides a service to find it if needed.
4
Do not delay solely because you lack documents.
NHS guidance says people registering with an NHS GP in England do not need proof of address, proof of immigration status, ID or an NHS number simply to register.
Official Buxton registration page NHS GP registration service

Clinics and services at Temple Road

The practice publishes a wide range of nurse, healthcare-assistant and chronic-disease clinics.

Long-term conditions

Published services include nurse-led care for diabetes, asthma, COPD and coronary heart disease.

Blood tests

Blood tests are listed among practice nurse and healthcare-assistant services.

Cervical screening

Cervical smear appointments are provided through practice nursing services.

Childhood vaccines

Child vaccination clinics are held weekly and are run by practice nurses.

Health checks

The practice lists general health checks and NHS health checks for eligible adults aged 40–75.

Contraception

Contraceptive advice is available during normal surgery hours, and NHS also lists long-acting reversible contraception at this GP location.

Private medical work can have fees. Insurance, pre-employment and HGV medical examinations are outside normal NHS-funded care and the practice says its current fee scale is displayed at the surgery.

Appointment systems vary substantially between practices. If you are comparing another East Midlands surgery, the Pinfold Medical Practice guide explains a different 8am on-the-day model rather than Buxton’s FootFall/phone combination.

Disabled access and communication support

Disabled parking

The practice states that there are two disabled patient parking spaces by the entrance to the waiting area.

Wheelchair-friendly entrance

A flat approach leads to automatic front doors, and the practice describes the clinic as accessible for wheelchair users.

Accessible toilets

Toilet facilities for wheelchair users and disabled patients are listed.

Hearing support

A loop system is available at reception and a portable loop can be used in consulting areas when needed.

Partially sighted patients: the practice asks patients to tell reception when assistance is needed.
Official access and contact information

For another regional practice example with a different digital booking setup, see the Musters Medical Practice patient guide.

Complaints, feedback and the Patient Participation Group

Feedback or complaint

The practice asks patients to raise problems as soon as possible so it can investigate while events are still clear. Its website provides a feedback form, Friends and Family Test route and formal complaints information.

Official feedback and complaints page

Friends of Buxton Medical Practice

The practice’s Patient Participation Group is open to registered patients and normally meets on the last Wednesday of every third month. The page includes 2026 meeting material and a registration route.

Patient Participation Group
Medical confidentiality: if you complain on behalf of another adult, the practice may need that patient’s permission before discussing their care with you.

CQC rating: Good after the September 2023 inspection

Unlike many GP pages where the current rating rests on an inspection from many years ago, Buxton Medical Practice had a more recent comprehensive CQC inspection in September 2023.

CQC record Published detail Context
Overall rating Good Current overall rating displayed by CQC.
Safe Good Current domain rating.
Effective Good Current domain rating.
Caring Good Current domain rating.
Responsive Good Current domain rating.
Well-led Good Current domain rating.
Inspection 6 September 2023 Announced comprehensive inspection.
Report published 11 October 2023 The practice retained its Good overall rating.
CQC phone is stale. The CQC profile still displays 01298 23298. The live Buxton Medical Practice website uses 01298 24105, which is the number patients should use for current practice contact.
Current CQC profile CQC inspection timeline

Map and directions to 2 Temple Road

Buxton Medical Practice
2 Temple Road
Buxton
Derbyshire
SK17 9BZ

Map provided for journey planning only. MedicalPracticeUK.org is independent and is not the official surgery website.
Before travelling: confirm whether your appointment is at 2 Temple Road or an extended-access location such as Buxton Cottage Hospital, New Mills Walk-In Centre or another High Peak practice.

When Buxton Medical Practice is closed

Situation Use this route
Life-threatening medical or mental-health emergency Call 999.
Urgent problem that cannot wait NHS 111 online if aged 5+, or call 111.
Child under 5 needs urgent advice Call 111 rather than using NHS 111 online.
Routine appointment, admin or prescription request Use the appropriate practice route when Buxton Medical Practice reopens.

Official sources used

Last verified: 20 September 2026.

Buxton Medical Practice FAQs

Where is Buxton Medical Practice and what is the current phone number?
Buxton Medical Practice is at 2 Temple Road, Buxton, Derbyshire, SK17 9BZ. The current practice website telephone number is 01298 24105. CQC still displays an older phone number, so use the practice number for patient contact.
What are Buxton Medical Practice opening hours?
The practice is open Monday to Friday from 8:00am to 6:30pm and closed on Saturday and Sunday. Its telephone lines are also open from 8:00am to 6:30pm on weekdays.
How do I get an urgent appointment today?
Call Buxton Medical Practice on 01298 24105 during opening hours. The practice says a nurse may first assess your symptoms by telephone so the request can be directed to the most clinically appropriate care.
Can I request a routine appointment online?
Yes. Buxton uses its FootFall online consultation tool for routine medical requests during core hours. Routine appointments can also be requested by phone or in person.
How quickly will Buxton respond to a FootFall online consultation?
The practice says online requests submitted before 6:30pm during opening hours are acknowledged the same day and it aims to provide a clear next step by the end of the next working day. This does not necessarily mean the whole medical issue will be resolved within that time.
How do I order a repeat prescription?
The practice lists NHS App/NHS account, Patient Access, the Derbyshire Medicines Order Line on 01246 942 751 and written requests where other routes are unsuitable. Buxton Pharmacy next door is a separate business and is not part of the GP practice.
How do I request a home visit?
Call 01298 24105 before 10:00am where possible. Home visits are mainly for patients who are housebound because of illness or disability. A clinician may call first to decide whether a visit, telephone advice or another service is more appropriate.
Is Buxton Medical Practice accepting new patients?
Yes. NHS currently lists Buxton Medical Practice as accepting new patients. Check the practice catchment area first and then use the official NHS registration route.
Can I get an evening or weekend GP appointment?
The High Peak extended-access scheme provides pre-booked appointments outside normal hours. Buxton’s own evening session is on Tuesday, while other weekday evening and weekend appointments may be offered at participating locations including Buxton Cottage Hospital and New Mills Walk-In Centre.
What is Buxton Medical Practice’s CQC rating?
CQC currently rates Buxton Medical Practice Good overall, with Safe, Effective, Caring, Responsive and Well-led all rated Good. The comprehensive inspection took place on 6 September 2023 and the report was published on 11 October 2023.
Independent information notice: MedicalPracticeUK.org is not Buxton Medical Practice, the NHS, NHS 111, Derby and Derbyshire Integrated Care Board, the High Peak extended-access service or the Care Quality Commission. Appointment availability, FootFall access, medicines-order arrangements, registration status and extended-access locations can change. Use the official links above for information affecting an immediate appointment or journey.
Buxton Medical Practice Call 01298 24105