Chiswick Medical Practice: NHS GP appointments, hours, Klinik form, prescriptions and patient help
Chiswick Medical Practice is an NHS GP practice in Chiswick with its main Grove Park site at 95 Burlington Lane, W4 3ET, and branch sites at Chiswick Health Centre and Wellesley Road. This practical guide explains appointment requests, Klinik online forms, phone lines, opening hours, repeat prescriptions, SystmOnline, Airmid, NHS App, test results, sick notes, registration, referrals, extended access, sites, accessibility, complaints, reviews and what to do when the surgery is closed.
Use this number for: help completing the Klinik form, urgent queries after 17:00 and before closing, prescription questions, access support, registration questions, test-result help, chaperone questions, or if digital access is difficult.
Grove Park Site
95 Burlington Lane
Chiswick
London
W4 3ET
Chiswick Medical Practice says its main site is Grove Park and branch surgeries are Wellesley Road and Chiswick Health Centre. Registered patients can use any of the sites.
Open Grove Park directionsGoogle and Bing search-intent map for Chiswick Medical Practice
People searching for Chiswick Medical Practice usually want more than a phone number. They may need “Chiswick Medical Practice appointments”, “Klinik form”, “Grove Park Surgery”, “Chiswick Family Doctors”, “Wellesley Road Surgery”, “repeat prescriptions”, “SystmOnline”, “Airmid App”, “NHS App”, “test results”, “sick note”, “new patient registration”, “CQC rating”, “extended access”, “parking”, “email” or “complaints”. Each search has a different patient problem, so this guide answers the intent directly.
| Search intent | What the patient really needs | Practical answer |
|---|---|---|
| Appointments / Klinik form | New or worsening symptoms, urgent help, routine follow-up, admin query, or help using online forms. | Use Klinik Monday–Friday 07:30–17:00. If urgent after 17:00 and before closing, call the practice. If you cannot complete the form, call or drop in and staff can help. |
| Repeat prescriptions | Order regular medicine safely and avoid running out. | Use SystmOnline or Airmid, or tick the green repeat slip / write a request and drop it off or post it to the surgery. |
| Grove Park / Chiswick Health Centre / Wellesley Road | Know which site to attend and whether all patients can use each site. | The practice says the main site is Grove Park, with branch sites at Wellesley Road and Chiswick Health Centre, and registered patients can use any site. |
| Test results | Find out whether results are back, what abnormal means, and whether hospital results come to the GP. | Use SystmOnline or Airmid once results are reviewed. The practice says results can take up to two weeks and hospital results are not sent to the practice. |
| Sick note / fit note | Know whether self-certification is enough and whether urgent appointments are needed. | The practice says NHS sickness certification is only after seven continuous days. Do not request an emergency appointment only for a fit note. |
| Referrals | Understand hospital referral waits, e-Referral, 18-week rights, 2-week cancer pathway and who chases hospital appointments. | The practice referral page explains your right to choose, e-Referral management and that hospitals manage waiting lists once referrals are sent. |
| CQC rating / reviews | Know the official rating and how to read mixed patient feedback. | CQC lists Grove Park Surgery, provided by Chiswick Medical Practice, as Overall Good. Read review patterns, not one single comment. |
Unique patient decision hub: choose the right Chiswick route in 60 seconds
This section is built for repeat use. Start with the problem, then use the safest route before opening a form, calling, or travelling to a Chiswick site.
I have a new or worse symptom
Use the Klinik form during its opening window. A GP reviews every form and may handle it, book you with a suitable clinician, arrange a referral, or route you to another service.
I need urgent help after 17:00
Between 17:00 and 18:30, call the practice if it is urgent and GP-suitable. Outside practice hours, use NHS 111 or a pharmacy for urgent non-emergency advice.
I need repeat medicine
Use SystmOnline or the Airmid App where possible. Only order medicines you need. In-person requests can use the green repeat slip or a written note.
I need test results
Use online access after GP review. Normal results may be texted. Abnormal results may be followed up by phone or text. Hospital test results usually need the hospital team.
I need a sick note
Self-certify for the first seven continuous days. After that, contact the practice through the routine route. Fit notes can be backdated if clinically appropriate.
I need an evening or weekend appointment
Ask for Extended Access. This is pre-booked, not walk-in, and may be with a GP, practice nurse or healthcare assistant at a local site.
Chiswick Medical Practice sites: Grove Park, Chiswick Health Centre and Wellesley Road
Chiswick Medical Practice is not a single-room surgery. It operates across three Chiswick sites. The official homepage says the main site is Grove Park and branch surgeries are Wellesley Road and Chiswick Health Centre. It also says all patients registered with the practice can use any of the sites.
| Site | Address | Phone / note |
|---|---|---|
| Grove Park Site | 95 Burlington Lane, Chiswick, London, W4 3ET | Main site. Phone listed as 020 8747 1549. |
| Chiswick Health Centre Site | Fishers Lane, Chiswick, London, W4 1RX | Formerly Chiswick Family Doctors Practice. Phone listed as 020 8630 3551. |
| Wellesley Road Site | 7 Wellesley Road, Chiswick, London, W4 4BJ | Formerly Wellesley Road Practice. Phone listed as 020 8630 1666. |
Opening hours, Klinik hours and phone times
The official contact and appointments pages show different routes with different times. The surgery sites are generally listed as open Monday to Friday from 8:00am to 6:30pm and closed Saturday and Sunday. The appointment page lists the Klinik form as Monday to Friday 07:30 to 17:00 and practice phones as Monday to Friday 08:00 to 18:30.
| Route | Official listed access | Patient tip |
|---|---|---|
| Practice sites | Monday to Friday, 8:00am to 6:30pm | Check which site you are attending before leaving home. |
| Klinik online form | Monday to Friday, 07:30 to 17:00 | Use for new health problems or problems that have got worse. |
| Practice phones | Monday to Friday, 08:00 to 18:30 | For general queries, the contact page asks patients to phone after 2pm where possible. |
| Urgent after 17:00 | Call the practice before 18:30 | The appointment page says the on-call team will handle urgent cases promptly. |
| Saturday and Sunday | Sites listed as closed | Use pre-booked Extended Access where offered, NHS 111 for urgent advice, or 999 for emergencies. |
How to request an appointment at Chiswick Medical Practice
The official appointment page says Klinik is for new health problems or health problems that have got worse. Every form is reviewed by a GP, and the practice uses your answers to connect you with the right person at the right time, which may be a GP, nurse, Pharmacy First pharmacist or another service.
Use 999 for life-threatening symptoms. Use NHS 111 if the practice is closed and the problem is urgent but not life-threatening.
The official page lists Klinik as open Monday to Friday, 07:30 to 17:00. Use it for new or worsening health problems.
The practice asks patients to be available on the day they submit a request. The team may call or message you.
For medical queries, the appointment page says the team will call or message within 12 hours. They try your phone twice.
Admin queries such as repeat prescriptions, letters and test results may receive an admin response within three working days.
The practice says if you are unable to complete the form yourself, you can speak to a team member who will complete it with you.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered with Chiswick Medical Practice. I need help because [one clear sentence]. I cannot complete the Klinik form / I need urgent advice after 5pm / I need help choosing the right route. What is the safest next step?
Before you submit Klinik or call: practical checklist
A good request helps the GP triage you correctly. It can also reduce missed calls and repeat messages.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I can attend [Grove Park / Chiswick Health Centre / Wellesley Road] and I am available today on [phone number].
SystmOnline, Airmid App, NHS App and online services
Patients searching “Chiswick Medical Practice login” often need prescriptions, appointments, test results or GP record access. The official online-services page says online services can help patients order repeat prescriptions, see parts of the health record, see medicines, vaccinations and test results, view GP-to-hospital communications, book/check/cancel appointments, and send queries or sick-note requests.
SystmOnline
Useful for repeat prescriptions and test results where your record access is enabled.
Airmid App
The prescription page says repeat prescriptions can also be ordered through the Airmid App.
NHS App
The practice NHS App help page explains GP health record, medicines, test results, documents, appointments and referrals.
Login safety
Do not share your NHS login, password, verification code or health-record details with unauthorised people.
Helpful NHS App video for prescriptions and online access
This NHS App video helps patients understand how the app can support NHS services such as prescriptions, records and appointments. Always follow Chiswick Medical Practice’s own instructions for Klinik, prescriptions and test results.
Chiswick Medical Practice doctors, nurses and wider team
CQC describes Chiswick Medical Practice as a merged GP practice with Grove Park Surgery, Chiswick Family Doctors Practice and Wellesley Road Surgery. CQC says the practice is an NHS GP training practice and the clinical team includes GP partners, salaried GPs, a nurse practitioner, practice nurses and healthcare assistants, supported by management, administration and reception staff across the sites.
Chiswick Medical Practice repeat prescriptions
The official prescription page says repeat prescriptions may be ordered online through SystmOnline or the Airmid App, or in person by ticking the green repeat medication slip or writing a note stating what medicines you need and dropping it off or posting it to the surgery. It also asks patients to order only the medicines they need.
SystmOnline
Best when your repeat medicines and doses are already listed online.
Airmid App
The practice says repeat prescriptions can now also be done through Airmid.
Green repeat slip
Tick the boxes on your green repeat medication slip and return it to the surgery.
Written request
Write a clear note with the medication names you need and drop it off or post it to the surgery.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine not showing online | It may not be on repeat, may need a review, or may be too early to order. | Use the correct medication query route and include medicine name, dose and reason. |
| Pharmacy says nothing arrived | The request may still be processing, sent elsewhere, or waiting for GP review. | Check SystmOnline/Airmid, nominated pharmacy and practice route. |
| Running out soon | Ordering too late can cause avoidable stress. | Order early and clearly say if the medicine is essential and nearly finished. |
| Side effects or interactions | Pharmacists can help with many medicine questions. | Ask your pharmacy first unless symptoms are serious or urgent. |
Test results, blood tests, urine samples and hospital results
The official test-results page says results can take up to two weeks. It says the practice will usually text if results are normal and contact patients by phone or text if results are abnormal. The quickest way to check if results are back is to log in to your online account; results appear once reviewed by a GP or clinician.
GP-ordered tests and hospital-ordered tests have different follow-up routes.
The practice says results can take up to two weeks, including lab processing and clinician review.
Results are available only after the doctor has reviewed them.
The practice says hospital test results are not sent to the practice and you need to contact your hospital doctor.
If symptoms persist or get worse after a result, complete a Klinik form so the clinical team can review.
Sick notes, fit notes and work letters
The official sick-note page says NHS sickness certification is only after seven continuous days of illness. For the first seven days, employees should use self-certification. It also says you do not need a note to say you are fit to return to work.
First seven continuous days
Use self-certification from your employer or the HMRC route. The GP usually does not provide NHS certification for this period.
After seven days
Contact the surgery through the routine route. It may be necessary to discuss your request with a GP.
Backdating
The practice guidance says fit notes can be backdated if needed, so do not use urgent appointments only for fit-note admin.
Hospital recovery
If you were discharged from hospital, the hospital team should issue fit notes for the recovery period.
Referrals, e-Referral, hospital waiting times and 2-week-wait referrals
The official referrals page explains why GPs refer patients, patient choice, 18-week non-urgent consultant-led treatment rights, and two-week specialist assessment if cancer is suspected. It also says that once a referral has been sent, the hospital becomes responsible for appointment scheduling, waiting lists and updates.
| Referral question | Practical answer | What to do next |
|---|---|---|
| Why was I referred? | Usually because the GP wants specialist help or tests not available in general practice. | Ask what service you were referred to and why. |
| Can I choose hospital? | For many NHS consultant-led services, patients have a right to choose. | Tell the GP if you have a hospital preference before referral is sent. |
| Can the GP chase the hospital? | The practice says hospitals manage appointment scheduling and waiting lists after referral. | Contact the hospital referral or appointments team directly where appropriate. |
| My symptoms changed | Do not silently wait if your condition worsens. | Complete a Klinik form so a GP can review the change. |
| Fast-track cancer referral | Extended Access guidance says if you do not hear within two weeks after a 2WW referral, contact your registered GP practice. | Tell the practice promptly if no hospital contact arrives. |
Register with Chiswick Medical Practice as a new patient
NHS.uk currently lists Chiswick Medical Practice as accepting new patients. The practice homepage says new patients are welcome and can register online. The new-patient policy also explains that, where clinically appropriate and practical, the practice may accept some patients who work locally but live outside the registration area, but those patients may not be entitled to home visits from the practice.
Home visits and local practical access matter, especially for older patients, disabled patients and families.
Register online where available. Avoid sending sensitive documents to unofficial websites.
If you take repeat medication, make sure you have enough supply while records move.
Patients registered away from home may not get home visits from the practice and may need NHS 111 to arrange care closer to home.
Clinics, self-referrals and services patients often need
The official clinics and services section covers more than standard GP appointments. It includes antenatal self-referral, bereavement services, chargeable services, flu clinics, sick notes, test results, talking therapies self-referral, online services, preconception advice, unpaid carers support, referrals, travel health, proactive care and a health pod at Chiswick Health Centre.
Parking, disabled access, induction loops, chaperones and interpreting support
The official contact page says the Grove Park site has three accessible parking spaces, automatic doors, induction loops at reception, a lift, accessible bathrooms and baby-changing facilities. Chiswick Health Centre and Wellesley Road also list automatic doors, induction loops and accessible bathrooms. Ask early if you need reasonable adjustments.
Grove Park parking
The official contact page lists three accessible parking spaces at Grove Park.
Automatic doors and access
Automatic doors and accessible bathrooms are listed across sites. Grove Park also lists a lift.
Hearing support
Induction loops are listed at reception. Mention hearing needs when booking.
Chaperone
The appointment page explains that chaperones may be used for certain examinations to support professional standards and patient reassurance.
Hello, I have an appointment or request with Chiswick Medical Practice. I need help with [wheelchair access / hearing loop / interpreter / chaperone / carer support]. Can this be added to my appointment request before I attend?
Reviews, CQC rating, patient feedback and how to read mixed comments
CQC lists Grove Park Surgery, provided by Chiswick Medical Practice, as Overall Good. CQC also describes mixed patient feedback around appointment access and communication after the merger, alongside positive feedback about doctors, staff, online forms and service improvements. This means patients should read reviews carefully and focus on recent patterns rather than one old comment.
CQC inspected quality
CQC rates the Grove Park Surgery service as Overall Good and Good for safe, effective, caring, responsive and well-led.
Patient Participation Group
The practice PPG helps collect patient feedback and shape improvements.
Read review dates
Older reviews may relate to pre-merger processes or previous appointment systems.
Useful review checklist
Look for recent evidence on phone access, online form response, prescription handling, access needs and staff communication.
Complaints, patient experience email and formal concerns
The official complaints page says complaints should be addressed to the Patient Experience Team, preferably by email to nhsnwl.patientexperience.cmp@nhs.net. It asks patients to be specific with times and dates, says complaints are acknowledged within three working days, and aims to investigate within 28 working days.
Include dates, times, names if known, what happened, what harm or concern exists, and what outcome you want.
The practice says most problems should be sorted quickly and easily with the person concerned where possible.
The complaints page says a note signed by the person concerned is needed unless they are incapable of providing it.
The page explains NHS England and Parliamentary and Health Service Ombudsman options if you are unhappy with the outcome.
Email address, online contact and safe message route
Patients often search “Chiswick Medical Practice email”, but ordinary email should not be used for urgent medical symptoms. For new or worsening health problems, use Klinik during form hours. For complaints, use the official complaints route. For prescriptions, use SystmOnline, Airmid or the written/in-person route.
| Need | Best route | Why |
|---|---|---|
| Urgent symptoms | Klinik, phone, NHS 111 or 999 depending on severity | Email may not be read quickly enough. |
| Admin query | Klinik/admin route or phone after 2pm where possible | Admin responses may take up to three working days. |
| Prescription request | SystmOnline, Airmid, green slip or written note | It connects the request to medication records. |
| Complaint | Patient Experience Team email or complaints process | Complaints need a clear record and investigation timeline. |
Chiswick Medical Practice map, directions and site check
Main site: Grove Park Site, 95 Burlington Lane, Chiswick, London, W4 3ET. Use the map for planning only. Confirm which site your appointment is at before leaving home.
Grove Park Site
95 Burlington Lane, Chiswick, London, W4 3ET. Main practice site.
Chiswick Health Centre Site
Fishers Lane, Chiswick, London, W4 1RX. Formerly Chiswick Family Doctors Practice.
Wellesley Road Site
7 Wellesley Road, Chiswick, London, W4 4BJ. Formerly Wellesley Road Practice.
Before travelling
Take your phone, appointment details, medicine list, glasses or hearing aids, and any forms or samples only if the practice requested them.
What to do when Chiswick Medical Practice is closed
The official contact and appointment pages tell patients to use NHS 111 or a local pharmacy for urgent advice outside practice hours. NHS 111 is available 24 hours a day, 365 days a year. Call 999 for life-threatening emergencies.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, tummy trouble, aches and pains, medicine side effects. |
| Mental health emergency | 999 if life at risk, otherwise NHS 111 or local crisis route | Mental health emergencies should be treated as seriously as physical emergencies. |
| Non-urgent admin | Use Klinik/admin route when open | Letters, routine forms, non-urgent medication questions or general admin. |
CQC rating and quality note
CQC lists the Grove Park Surgery service, provided by Chiswick Medical Practice, as Overall: Good. CQC also says the merged practice operates across Grove Park Surgery, Chiswick Family Doctors Practice and Wellesley Road Surgery, is part of Chiswick Primary Care Network and is a GP training practice. CQC records can change, so always check the official profile for live inspection information.
Official source check and reference notes
Official sources checked before writing: NHS.uk, the official Chiswick Medical Practice website, contact and locations pages, appointments/Klinik guidance, prescriptions page, online services page, NHS App help page, test-results page, sick-note page, referrals page, clinics and services page, new patient policy, complaints page, extended access page, Chiswick PCN listing and CQC.
Official links: NHS.uk profile · Official practice website · Contact and sites · Appointments and Klinik · Prescriptions · Online services · Test results · Sick notes · Referrals · Join the practice · Complaints · CQC · NHS 111
Why this page is built this way: real users search phone, Grove Park, Chiswick Health Centre, Wellesley Road, Klinik, appointments, opening hours, prescriptions, SystmOnline, Airmid, NHS App, test results, sick notes, referrals, registration, complaints, reviews and CQC. This guide answers those intents in one place while still linking to official sources for final confirmation.