Caldergreen Medical Practice | NHS GP Appointments & Hours

Emergency first: MedicalPracticeUK.org is an independent patient-information website, not Caldergreen Medical Practice or NHS Scotland. Call 999 for a life-threatening emergency. If you need urgent care that cannot wait until the practice reopens, call NHS 24 on 111.

East Kilbride · NHS Scotland GP guide

Caldergreen Medical Practice: appointments, hours, prescriptions and East Kilbride patient help

Caldergreen Medical Practice is based inside Hunter Community Health Centre on Andrew Street, East Kilbride, G74 1AD. Most GP and Advanced Nurse Practitioner appointments are booked by telephone on the day, with a smaller number of routine appointments released weekly for booking up to two weeks ahead.

Choose the right route How appointments work Parking and directions

1. Phone practice

2. Clinical signpostingReception asks enough detail to direct you to the right clinician or service.

✓3. Next stepGP, ANP, telephone call, face-to-face care, pharmacy or self-referral.

Main reception telephone

01355 578030

Use this number for same-day GP or ANP appointments, routine appointment questions, telephone consultations, urgent practice care, home-visit requests, test-result follow-up, registration queries, interpreter arrangements and help choosing the right service.

Call Caldergreen Official practice website

Practice address

Caldergreen Medical Practice
Hunter Community Health Centre
Andrew Street
East Kilbride
G74 1AD

Several GP practices operate from Hunter Community Health Centre, so use the Caldergreen practice name as well as the building address when checking in or asking for directions.

Open directions

Reception

01355 578030

Prescription line

01698 753943

Opening

Mon–Fri 8:30am–6pm

Practice area

East Kilbride G74 & G75

Fast answer: Caldergreen Medical Practice is at Hunter Community Health Centre, Andrew Street, East Kilbride G74 1AD. The main number is 01355 578030. Normal opening hours are 8:30am–6:00pm Monday to Friday. For most GP and ANP appointments, phone from 8:30am for an on-the-day appointment; a limited number of less-urgent appointments can be booked up to two weeks ahead.

Start here: use the right Caldergreen route

You need	Best first step	What happens next
Life-threatening emergency	Call 999.	Do not wait for a Caldergreen appointment or callback.
A same-day GP or ANP appointment	Call 01355 578030 from 8:30am.	Reception takes details and the practice routes you to the appropriate clinician or callback.
A less-urgent appointment in advance	Ask about the limited pre-bookable appointments released weekly.	GP and ANP appointments can be booked up to two weeks ahead while availability remains.
A repeat prescription	Use Patient Services, the online request form, your pharmacy, the prescription line or a paper form.	Allow at least two full working days for the practice, then pharmacy preparation time.
A home visit	Call before 10:00am for an urgent same-day request.	A clinician assesses whether the visit is medically appropriate and which professional should attend.
A test result	Wait for the timeframe given when the test was arranged; Caldergreen says results are often available around seven days later.	Call the practice after enough time has passed and arrange follow-up if required.
To register	Ask Hunter Community Health Centre reception about the current rotational-registration arrangement.	You complete registration and new-patient information forms if Caldergreen is the practice taking registrations at that point.
Urgent help when closed	Call NHS 24 on 111.	NHS 24 advises or directs you to the appropriate urgent-care service.

For a broader explanation of how NHS Scotland GP practices differ from England, use the Medical Practice UK patient guide alongside the Scotland-specific official information on this page.

Caldergreen Medical Practice opening hours

Day	Normal opening	Useful detail
Monday	8:30am–6:00pm	Phone line opens at 8:30am for on-the-day appointment requests.
Tuesday	8:30am–6:00pm	Level 2 and Level 3 reception desks have different public hours.
Wednesday	8:30am–6:00pm	Routine pre-bookable slots may be available depending on the weekly release.
Thursday	8:30am–6:00pm	Extended-hours GP telephone consultations may operate outside normal hours.
Friday	8:30am–6:00pm	Allow enough time for prescriptions before weekends and public holidays.
Saturday	Closed	Use NHS 24 on 111 if urgent and unable to wait.
Sunday	Closed	Use NHS 24 on 111 for urgent non-life-threatening care.

Current Caldergreen contact information NHS 24 Caldergreen listing

Appointments: on-the-day by phone, with limited advance booking

Caldergreen’s current appointments page makes an important distinction: the majority of GP and Advanced Nurse Practitioner appointments are on-the-day appointments booked by phone. The practice says appointment bookings are not taken at the reception desk.

For same-day GP/ANP help, phone from 8:30am.
Call 01355 578030. Reception takes your details and a healthcare professional can call back to decide the next step.

Tell reception enough about the problem for safe signposting.
Caldergreen says its administration team is trained in clinical signposting. The right next person may be a GP, ANP or another member of the multidisciplinary team.

Need a less-urgent appointment later?
Ask whether one of the limited pre-bookable appointments is available. They are released weekly and can be booked up to two weeks in advance.

Choose telephone or face-to-face where clinically suitable.
The practice says patients may request either, but some symptoms cannot be assessed adequately by telephone and may need an in-person examination.

Do not go to the reception desk expecting to book a GP slot. Caldergreen’s current appointment information explicitly says appointment bookings are not taken at reception. Use the telephone or available Patient Services functions instead.

Urgent problems

Emergency appointments are available for problems that cannot wait for the next routine appointment. The practice says these are with whichever doctor is available that day, and the clinician allocates the time.

Ten-minute consultations

Standard appointments are normally ten minutes. If you have a complicated issue or more than one substantial problem, tell reception when arranging the appointment so the practice can consider whether more time is needed.

Official Caldergreen booking guidance

Inside Hunter Community Health Centre: Level 2 and Level 3 reception

This is one of the most useful details to know before visiting Caldergreen because the two reception areas do not operate identically.

Level 2 reception

Published hours: 9:30am–6:00pm.

It is closed between 12:30pm and 2:00pm.

Level 3 reception / administration hub

Published hours: 8:30am–6:00pm.

It remains open during the Level 2 lunchtime closure and is the practice’s admin hub for collecting items such as prescriptions, letters and fit notes.

Emergency phone cover continues through the Level 2 lunchtime closure. If you arrive between 12:30pm and 2pm for an administrative reason, the current appointment page directs patients towards the Level 3 administration hub.

You may not need a GP appointment

Caldergreen actively signposts patients to other NHS Scotland services where those services can deal with the problem directly.

Pharmacy First Scotland

Community pharmacies can provide NHS advice and treatment for many common minor illnesses and medicine-related problems without a GP appointment.

MSK physiotherapy

NHS Lanarkshire musculoskeletal physiotherapy accepts self-referral from eligible people aged 16 or over in North or South Lanarkshire.

Podiatry

The practice links patients to the Lanarkshire podiatry service for lower-limb and foot-health assessment where appropriate.

Eye problems

Caldergreen directs suitable eye problems towards participating community opticians through the Lanarkshire Eye Health Network Scheme.

Home visits: call before 10am for an urgent same-day request

Caldergreen says most patients receive better assessment at the surgery, where examination facilities, records and equipment are available. Home visits are reserved for medical need rather than convenience.

When a visit may be appropriate

Terminally ill patients.
Patients who are genuinely bedbound.
Patients who would be put at serious medical risk by being moved.

What is not normally enough by itself

No transport or difficulty paying for transport.
Childcare or social inconvenience.
Bad weather.
Being mobile but preferring a home appointment.

Suspected stroke, heart attack or another life-threatening emergency: call 999 rather than waiting for a GP home visit.

For an urgent same-day home-visit request, phone 01355 578030 before 10:00am. A nurse or doctor assesses the request and decides which healthcare professional and location are appropriate.

Official home-visit policy

Repeat prescriptions: five routes, one important timing rule

Prescription line 01698 753943 Designated ordering number

Allow at least two full working days at the practice

Caldergreen says repeat prescriptions need at least 48 hours / two full working days for processing. The nominated pharmacy may then need additional preparation time.

Ordering route	Current practice guidance
Patient Services	The practice describes its GP online services portal as the simplest and quickest repeat-ordering method.
Practice online prescription form	Available for registered patients who are not using Patient Services.
Your pharmacy	The practice says your pharmacy can order medication on your behalf.
Prescription telephone line	Call 01698 753943.
Paper request	Complete the paper form and deliver it to the surgery during opening hours.

When should the pharmacy have it?

Caldergreen says an approved repeat prescription is usually ready to collect from the nominated pharmacy within three to five working days. Check with the pharmacy first if the prescription has left the practice but collection is delayed.

Request declined? The practice says it will normally notify you by text or telephone if medication cannot be authorised. An item that is not already on your repeat record may need clinical review before it can be prescribed.

Official Caldergreen prescription guidance Practice online prescription request

Test results: usually check around seven days after the test

Caldergreen says you will normally be told how long a specific test should take. Its general results guidance says patients can usually call for results around seven days after the test.

Use the timeframe given when the test was arranged.
Different tests take different amounts of time, so the seven-day figure is general guidance rather than a guarantee for every investigation.

Call after enough time has passed.
Reception confirms identity before releasing information.

Reception cannot interpret the clinical meaning.
If the result requires discussion, arrange the necessary follow-up with a doctor or other appropriate clinician.

Caldergreen expects patients to check their results. Do not assume that no telephone call automatically means the result is normal.

Hospital-ordered tests are different. If a hospital consultant or clinic ordered the test, Caldergreen tells patients to obtain the result and advice from the hospital team that requested it rather than expecting the GP practice to manage a test it did not order.

Official Caldergreen test-results guidance

Registering with Caldergreen: Hunter Health Centre uses a rotational system

Caldergreen serves East Kilbride residents in the G74 and G75 postcode areas as part of NHS Lanarkshire. However, being inside those postcode districts does not automatically mean Caldergreen is the practice currently registering you.

Ask Hunter Community Health Centre which practice is registering new patients.
Caldergreen states that practices within the health centre register new patients on a rotational basis.

If Caldergreen is accepting your registration, complete both forms.
The practice says new patients complete a GP registration form and a new-patient information form.

Do not be confused by the practice ID request.
Caldergreen currently asks patients to bring two forms of identification. NHS Inform’s current Scotland-wide guidance recommends identity/address information to help match records but says registration should not be delayed or refused if you cannot provide ID or proof of address.

Staying for less than three months?
NHS Scotland uses temporary-resident arrangements rather than permanent registration for people who are staying in the area for three months or less.

Previously registered outside the UK? Caldergreen warns that it will not automatically have access to medical notes held by a doctor outside the UK. The practice advises patients registering from abroad to obtain copies of previous records where possible.

Caldergreen new-patient guidance NHS Inform registration rules

For another NHS Scotland practice guide from Lanarkshire, see Waverley Medical Practice. Its registration and appointment rules are separate and should not be assumed to apply to Caldergreen.

Practice clinics and ongoing-care services

Long-term conditions

Caldergreen uses a two-stage care-planning process for conditions including diabetes, coronary heart disease, cardiovascular disease and COPD.

Practice nursing

Practice nurses provide immunisations, contraception, health promotion and support for several long-term conditions.

Blood tests

Healthcare assistants provide phlebotomy and specimen-related support under clinical supervision.

Antenatal care

The practice publishes a Friday-morning antenatal clinic from 9:00am to 12:00pm, while many routine maternity appointments are provided by the midwifery team.

Travel health

The practice provides a dedicated travel-clinic information route; check current vaccine availability and lead times before booking travel.

Carer and support services

The practice publishes support routes for carers, advocacy, patient transport and other community services.

Browse current Caldergreen clinics and services

Local services you may be able to contact without a GP referral

Caldergreen publishes several local self-referral routes that can save an unnecessary GP appointment when your problem clearly fits that service.

Service	Current local route
MSK physiotherapy	People aged 16 or over living in North or South Lanarkshire can use the published self-referral process.
Podiatry	The Podiatry Hub is listed on 01698 753753.
Eye problems	The Lanarkshire Eye Health Network Scheme uses participating opticians; the practice points patients to community optometry rather than routine GP assessment for suitable eye problems.
Pregnancy / midwife	The practice links to direct midwife-booking information for people who have just found out they are pregnant.
Mental-health support	Caldergreen lists NHS and third-sector self-help and self-referral resources including Breathing Space and digital support services.

Caldergreen self-referral directory

Interpreter, chaperone and accessible-information support

Caldergreen says an interpreter can be arranged for an appointment and may work either face-to-face or by telephone. Ask reception in advance because interpreters normally need to be booked.

Interpreter

Tell reception when making the appointment. If another person is calling for you, ask them to mention that an interpreter is needed.

Chaperone

The practice says patients can request a chaperone when booking, on arrival or during the consultation, particularly for intimate examinations.

Alternative formats

The practice accessibility statement says patients can ask for information in formats such as large print, easy read, audio or braille.

Website accessibility

The practice’s accessibility statement was reviewed and tested against WCAG 2.2 AA in June 2026, although it acknowledges some remaining accessibility limitations.

Current Caldergreen accessibility statement

Complaints: Scotland’s two-stage process

Caldergreen accepts complaints through its online complaints form or by letter to the Practice Manager.

Stage	Published Caldergreen timescale
Acknowledgement	Within three working days for a complaint form or letter.
Stage One: early local resolution	The practice says it will try to resolve the complaint within five working days where possible.
Stage Two: investigation	Maximum published response target is 20 working days unless there is a clear reason more time is needed.
Still dissatisfied	After the practice’s final decision, the complaint can be taken to the Scottish Public Services Ombudsman.

Complaining for another adult: Caldergreen normally requires the patient’s permission because of medical confidentiality.

Official Caldergreen complaints procedure

Why there is no CQC rating for Caldergreen Medical Practice

Caldergreen Medical Practice is an NHS Scotland GP practice. The Care Quality Commission regulates health and adult social care services in England, so an England-style CQC GP rating should not be added to this page.

Use Scotland-specific official sources instead. For current practice identity, address, telephone number and opening times, this guide uses Caldergreen’s own website and the NHS 24 Scotland service directory. The practice forms part of NHS Lanarkshire primary care arrangements.

NHS 24 Caldergreen listing CQC regulatory scope

Parking and directions at Hunter Community Health Centre

Caldergreen Medical Practice
Hunter Community Health Centre
Andrew Street
East Kilbride
G74 1AD

Multi-storey car park is to the left of the Health Centre

Patient parking: floors -1, 0 and 1

Upper floors are reserved for staff

Collect a free 90-minute ticket

Ticket machines are inside the car park

Display the ticket on your windscreen

Map provided for location and directions only. MedicalPracticeUK.org is not the official practice or NHS Scotland website.

Allow time to park and find the correct reception level. Hunter Community Health Centre contains several services and GP practices; Caldergreen’s Level 2 and Level 3 reception arrangements are explained earlier on this page.

Official patient-parking guidance

When Caldergreen Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent illness that cannot wait	Call NHS 24 on 111.
Minor illness / medicine advice	Use an NHS Scotland community pharmacy where appropriate.
Routine GP appointment	Call Caldergreen from 8:30am when the practice reopens.
Prescription collection delay	If the practice has already issued the prescription, contact your nominated pharmacy first.

Official sources used

Last verified: 20 September 2026.

Caldergreen Medical Practice FAQs

Where is Caldergreen Medical Practice and what is the phone number?

Caldergreen Medical Practice is at Hunter Community Health Centre, Andrew Street, East Kilbride, G74 1AD. The main reception number is 01355 578030.

What are Caldergreen Medical Practice opening hours?

The practice and NHS 24 currently list normal opening hours as Monday to Friday from 8:30am to 6:00pm, with Saturday and Sunday closed.

How do I book a GP appointment at Caldergreen Medical Practice?

Most GP and Advanced Nurse Practitioner appointments are on-the-day appointments booked by phone. Call 01355 578030 from 8:30am. Reception takes your details and the practice decides the most appropriate clinician or next step.

Can I book a Caldergreen GP appointment at the reception desk?

No. Caldergreen’s current appointment page says appointment bookings are not taken at reception. Use the telephone or available Patient Services functions instead.

Can I book a Caldergreen appointment in advance?

Yes, but availability is limited. The practice releases a small number of pre-bookable GP and ANP appointments weekly, and these can be booked up to two weeks ahead while slots remain.

How do I order a repeat prescription and how long does it take?

You can use Patient Services, the practice online prescription form, your pharmacy, the prescription line on 01698 753943, or a paper form. Allow at least two full working days for the practice to process an authorised repeat prescription. The practice says collection from the nominated pharmacy is usually within three to five working days.

How long do Caldergreen test results take?

The practice says the exact time depends on the test, but patients can usually call for results around seven days after the test. If a hospital consultant ordered the test, Caldergreen advises contacting the hospital team that requested it.

How do I request a home visit?

For an urgent same-day home-visit request, call Caldergreen before 10:00am. Home visits are assessed on medical need and are generally intended for patients who are bedbound, terminally ill or would be put at serious risk by travelling to the surgery.

How do I register with Caldergreen Medical Practice?

Caldergreen serves East Kilbride postcode areas G74 and G75, but GP practices within Hunter Community Health Centre register new patients on a rotational basis. Ask reception which practice is currently registering. Caldergreen asks for registration and new-patient forms and requests identification, although NHS Inform says registration should not be delayed or refused if you cannot provide ID or proof of address.

Does Caldergreen Medical Practice have a CQC rating?

No England-style CQC rating applies. Caldergreen Medical Practice is an NHS Scotland GP practice in East Kilbride. The Care Quality Commission regulates health and adult social care services in England, so this page uses Caldergreen, NHS 24 and NHS Scotland sources instead.

Independent information notice: MedicalPracticeUK.org is not Caldergreen Medical Practice, Hunter Community Health Centre, NHS Lanarkshire or NHS 24. Appointment availability, reception arrangements, prescription processing, registration rotation, clinic schedules, parking rules and online services can change. Use the official links above for live forms and information affecting an immediate visit.

Caldergreen Medical Practice Call 01355 578030