Harbour Medical Practice Eastbourne

Emergency first: MedicalPracticeUK.org is an independent patient-information website, not The Harbour Medical Practice or the NHS. Call 999 for a life-threatening emergency. If the surgery is closed and you need urgent medical help that cannot wait, use NHS 111 online or call 111.

Sovereign Harbour NHS GP guide

Harbour Medical Practice Eastbourne: appointments, opening hours and patient routes

The Harbour Medical Practice is at 1 Pacific Drive, Sovereign Harbour North, Eastbourne, East Sussex, BN23 6DW. This page brings together the practical routes patients most often need: urgent and routine appointments, extended access, repeat prescriptions, test results, registration, home visits, services, parking and CQC information.

Choose your task Appointment help Map and directions

1. Request help

2. Right professionalGP, nurse practitioner, physiotherapist, pharmacist or another member of the team.

✓3. Next actionPhone, face-to-face, video, text or another appropriate care route.

Main reception number

01323 470370

Use reception for urgent appointment requests, routine booking help, extended-access appointments, home visits, registration questions, interpreter or communication needs, prescription queries and help choosing the right professional.

Call the practice Official practice website

Practice location

The Harbour Medical Practice
1 Pacific Drive
Sovereign Harbour North
Eastbourne
East Sussex
BN23 6DW

Do not confuse this Eastbourne surgery with Harbour Medical Practice in Folkestone, Kent.

Open directions

Phone

01323 470370

NHS code

Y00080

Address

1 Pacific Drive, BN23 6DW

CQC

Overall Good

Fast answer: The live practice contact page currently lists patient-facing hours of 8:30am–6:30pm Monday, Wednesday, Thursday and Friday and 8:30am–8:00pm Tuesday, with weekends closed. The practice’s urgent-appointments page separately describes its “usual opening hours” as 8:00am–6:30pm Monday to Friday. Because those official pages differ by 30 minutes in the morning, check by phone before planning an in-person visit before 8:30am.

There are two Harbour Medical Practices you may see in search results.

This article is for Eastbourne, BN23 6DW, phone 01323 470370. If you meant the surgery at Folkestone Health Centre on Dover Road, use the separate Harbour Medical Practice Folkestone guide. The two practices have different phones, appointment systems, prescription rules and CQC records.

Start here: match the task to the right route

You need	Best first step	What happens next
Life-threatening emergency	Call 999	Do not wait for a GP callback or routine appointment.
Urgent weekday appointment	Call 01323 470370.	The practice uses the information you provide to select the most suitable doctor, nurse or other professional.
Routine appointment	Phone reception, visit the surgery, or use NHS App booking where enabled.	Routine appointments may be booked up to one month ahead.
Evening or Saturday appointment	Ask reception for an Extended Access appointment.	The appointment may be at Harbour Medical, Stone Cross, Princes Park or another participating site.
Repeat prescription	Use NHS App/online services or submit a written request.	Allow three full working days before expecting processing to be complete.
Test result	Normally allow seven days, then call during the practice’s result-query windows.	Reception can relay reviewed information but cannot clinically interpret an unreviewed result.
Home visit	Phone reception if illness genuinely prevents attendance.	A doctor normally calls first and decides whether a GP or paramedic visit is necessary.
Register	Check the practice boundary, then use NHS online registration or the paper pack.	The practice says registration can take up to 72 hours.
Urgent help when closed	Use NHS 111 online or call 111.	Use 999 for a life-threatening emergency.

For general help understanding GP registration, NHS App access and primary-care routes, see the Medical Practice UK NHS GP guide.

Harbour Medical Practice opening hours

Day	Live contact-page hours	Patient note
Monday	8:30am–6:30pm	Urgent-appointment guidance separately refers to access from 8am.
Tuesday	8:30am–8:00pm	Harbour hosts a Tuesday Extended Access clinic from 6:30pm–8:00pm.
Wednesday	8:30am–6:30pm	Extended Access that evening is listed at Princes Park.
Thursday	8:30am–6:30pm	Extended Access that evening is listed at Stone Cross.
Friday	8:30am–6:30pm	Extended Access that evening is listed at Princes Park.
Saturday	Closed	Pre-booked Extended Access appointments may operate at alternative sites.
Sunday	Closed	Use NHS 111 for urgent non-emergency care.

Why you may see 8:00am elsewhere: the practice’s urgent-appointment page says usual opening is Monday to Friday, 8:00am–6:30pm, while its live Contact Us page currently displays appointments/contact hours beginning at 8:30am. For an early-morning in-person visit, call first rather than relying on an older timetable.

Current practice contact page Opening and out-of-hours information

Urgent and routine appointments

Urgent weekday help

The dedicated urgent-appointments page tells patients to phone 01323 470370 Monday to Friday. The practice uses the information you give reception to choose the most suitable doctor, nurse or other health professional.

An urgent consultation may be offered by phone, face-to-face at the surgery, video call, text or email depending on the clinical problem and service available.

Official urgent-appointment guidance Call 01323 470370

Routine appointments

Tell reception briefly what the appointment is for.
The practice says this helps the team direct you to the most appropriate professional rather than automatically using a GP slot.

Ask about the available consultation type.
Phone, face-to-face and video consultations are among the options used by the practice.

Request a preferred clinician if continuity matters.
The practice tries to accommodate requests for a particular doctor or nurse but does not guarantee availability.

Cancel early if you cannot attend.
You can contact the surgery, use its cancellation form when eligible, or use the text-cancellation route supplied by the practice.

Routine planning: the practice says appointments can be booked up to one month in advance. Same-day appointments may be offered when the problem is considered urgent.

Official appointments page NHS App information

You may not need a GP appointment

The practice specifically lists additional professionals who can deal directly with many patient problems.

Nurse Practitioner

Can manage many clinical problems and prescribe where appropriate.

First Contact Physiotherapist

May be the better route for many musculoskeletal problems such as back or joint pain.

Clinical Pharmacist

Can help manage medication-related problems and medicine reviews.

Care Coordinator

Supports patients with long-term conditions and housebound patients, escalating issues to the GP team where needed.

Extended Access: evenings and Saturdays

Harbour Medical Practice works with other Eastbourne East Primary Care Network practices to provide additional GP and nurse appointments outside normal surgery times. These are pre-booked appointments, not walk-in sessions.

Day	Published time	Published site
Monday	6:30pm–8:00pm	Stone Cross
Tuesday	6:30pm–8:00pm	Harbour Medical
Wednesday	6:30pm–8:00pm	Princes Park
Thursday	6:30pm–8:00pm	Stone Cross
Friday	6:30pm–8:00pm	Princes Park
Saturday	9:00am–5:00pm	Alternative participating sites
Sunday	Closed	—

Booking tip: ask reception specifically for an “Extended Access” appointment if normal surgery times do not work for you. Confirm the location before travelling because the appointment may not be at Harbour Medical Practice.

Repeat prescriptions: three full working days

The practice supports NHS App/online ordering, written requests and electronic prescriptions to a nominated pharmacy. It does not accept repeat-prescription requests verbally over the phone or at reception.

Prescription route	How to use it
NHS App / online services	Request repeat items electronically where your account is enabled.
Paper repeat slip	Use the prescription request form available from reception or attached to your previous prescription and return/post it to the practice.
Electronic Prescription Service	The practice can send approved prescriptions electronically to your nominated pharmacy.
Prescription question	Reception can take queries by phone or in person, even though it cannot accept the actual repeat request verbally.

Processing time: allow three full working days, excluding weekends and bank holidays. The practice advises ordering medication at least seven days before your current supply runs out and says urgent same-day prescriptions cannot be guaranteed.

Before calling the surgery about collection: the practice asks patients to check with their nominated pharmacy first to see whether the prescription has arrived electronically.

Official repeat-prescription guidance NHS App information

For broader help with nominated pharmacies, electronic prescriptions and repeat-medicine routes, see the MedicalPracticeUK medication guide.

Test results: normally wait seven days

The practice asks patients to allow seven days after a test before contacting the surgery for the result, unless a clinician has told you a different timeframe.

Wait for the expected result period.
For the practice’s general result route, allow seven days unless you were given different instructions.

Call during result-query times.
The practice asks patients to phone between 10am–12pm or 2pm–5pm.

Ask for a clinical discussion if needed.
Reception staff are not clinically trained to interpret results that have not been reviewed by a GP. If you need more detail, arrange a telephone consultation with a clinician.

You are expected to check your result. The practice tells patients to follow up rather than assume that no contact means the result is normal.

Result missing after the expected timeframe? The practice says to contact the department where the test was performed if the result has still not reached the surgery, because that department may be able to explain when it will be sent.

Official test-results guidance

Home visits

Home visits are intended for patients whose illness genuinely prevents them from attending the surgery. The practice encourages patients who can attend safely to come to the medical centre because clinicians have access to more equipment there.

Phone reception.
Call 01323 470370 and explain why the patient cannot attend the surgery.

Expect a clinician to call first.
A doctor will usually discuss the problem by telephone and may be able to give advice without a visit.

The clinical team decides the visit.
If a home assessment is needed, the practice says a doctor or paramedic may visit.

Do not wait for a home visit in an emergency. Call 999 when symptoms are life-threatening.

Register with Harbour Medical Practice

NHS currently lists Harbour Medical Practice, Eastbourne as accepting new patients. The practice asks people to check that they live within its boundary before registering.

Check the boundary first.
Use the boundary link on the official registration page to confirm that your home address is inside the practice area.

Choose online or paper registration.
The practice provides the NHS online GP registration route and downloadable adult/child registration packs. Registration packs are also available from reception.

Complete every required section.
The practice warns that incomplete forms can delay registration. A GMS1 form is required for each application when using the paper route.

Allow up to 72 hours.
The practice states that registration can take up to 72 hours after the necessary information is received.

Regular medication

The practice advises patients transferring from another GP to make sure they have enough existing medication for around 28 days while records and prescribing arrangements move across.

New Patient Health Check

New patients are encouraged to arrange a health check with the practice healthcare assistant after registration. Children are not included in this new-patient health-check invitation.

Official registration and boundary page NHS online GP registration NHS practice profile

Clinics and services patients can use

The practice publishes several clinics that can be booked directly or accessed after clinical review rather than through a standard GP consultation.

Chronic disease clinics

Published clinics include diabetes, hypertension, heart disease, asthma and COPD management.

Blood testing

Practice nurses and a qualified phlebotomist can take blood samples at the surgery when clinically requested.

Minor surgery

The practice lists minor surgical procedures under local anaesthetic for registered NHS patients.

Contraception

Doctors and practice nurses provide contraception advice, including coil and contraceptive-implant services where appropriate.

Cervical screening

Book screening only when eligible and invited. Contact the surgery if you are unsure about eligibility.

Maternity and baby care

The practice publishes antenatal/postnatal care information, six-week baby and mother checks and childhood-development support.

Official clinic information All practice services

East Sussex services you may be able to self-refer to

Harbour Medical Practice publishes local self-referral routes so some patients can reach the appropriate service without waiting for a GP appointment.

East Sussex maternity

Pregnant patients can use the East Sussex maternity self-referral route to begin maternity care.

Physiotherapy

Patients aged 16 or over who live in East Sussex and are registered with the practice can use the Sussex MSK Partnership East physiotherapy self-referral route.

Health and wellbeing support

Health and Wellbeing Coaches can support areas such as long-term-condition self-management, diet and lifestyle goals.

Mental wellbeing

The practice links East Sussex patients to Health in Mind for NHS talking-therapy support. It is not an emergency or crisis service.

Practice self-referral directory

Parking and physical access at Sovereign Harbour

The practice homepage gives unusually clear information about access to the building:

Wheelchair access

The practice states that there is full wheelchair access to all facilities at Harbour Medical Centre.

Car parking

A large on-site car park is listed for patients and visitors.

Disabled parking

Allocated disabled parking bays are available on site.

Cycle parking

The practice also lists cycle-parking facilities.

Appointment communication needs

The appointment page asks patients to tell the practice if they need an interpreter, a chaperone or another access/communication adjustment. It also allows patients to state whether they prefer phone, face-to-face, video, text or email consultation where appropriate.

CQC rating: current Good rating, historical inspection dates

CQC currently displays an overall rating of Good for Harbour Medical Practice at 1 Pacific Drive. Safe, Effective, Caring, Responsive and Well-led are all currently displayed as Good.

CQC record	Date / result	Context
Current displayed rating	Good	All five key domains are displayed as Good.
Earlier comprehensive inspection	18 January 2017	At that point the overall rating was Requires Improvement.
Follow-up desktop inspection	16 August 2017	CQC found the required improvements had been made and changed the overall rating to Good.
Good report published	18 September 2017	This is the historical report behind the current displayed Good rating.
Later CQC review	6 July 2023	CQC said it had not found evidence requiring reassessment at that stage.

Date context matters: “Good” is the rating CQC currently displays, but it is not a newly issued 2026 inspection rating.

Current Harbour Medical Practice CQC profile CQC inspection history

Feedback and Patient Participation Group

Feedback

The practice provides an official feedback route and publishes the NHS Friends and Family feedback form. Use the practice’s own channel for concerns about care or service rather than sending confidential information to an independent website.

Practice feedback page

Patient Participation Group

The practice has an active PPG that works with staff on service improvement, patient communication and patient views. Its page says the group meets four times a year and welcomes new members.

Patient Participation Group information

Map and directions to 1 Pacific Drive

The Harbour Medical Practice
1 Pacific Drive
Sovereign Harbour North
Eastbourne
East Sussex
BN23 6DW

Map shown for location and directions only. MedicalPracticeUK.org is not the official practice website.

Before travelling: check whether your appointment is at Harbour Medical Practice itself or an Extended Access clinic at another PCN site, especially for evening or Saturday care.

When Harbour Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent problem after normal hours	Use NHS 111 online or call 111.
Pre-booked Extended Access appointment	Attend the location stated when the appointment was booked; it may be Harbour, Princes Park, Stone Cross or another participating site.
Routine admin or prescription request	Use the appropriate online route or contact the practice when it reopens.

Official sources used

Last verified: 20 September 2026.

Harbour Medical Practice Eastbourne FAQs

What is Harbour Medical Practice Eastbourne’s phone number and address?

The practice phone number is 01323 470370. The address is The Harbour Medical Practice, 1 Pacific Drive, Sovereign Harbour North, Eastbourne, East Sussex, BN23 6DW.

What are Harbour Medical Practice Eastbourne opening hours?

The live practice contact page currently shows Monday 8:30am–6:30pm, Tuesday 8:30am–8:00pm, Wednesday 8:30am–6:30pm, Thursday 8:30am–6:30pm and Friday 8:30am–6:30pm, with weekends closed. A separate urgent-appointments page refers to usual weekday opening from 8am, so confirm before travelling before 8:30am.

How do I request an urgent appointment?

Phone 01323 470370 Monday to Friday. The practice says it will use the information you provide to choose the most suitable doctor, nurse or other health professional. Urgent consultations may be by phone, face-to-face, video, text or email.

How do I book a routine appointment?

The practice says routine appointments can be booked through reception by phone or in person, with online/NHS App booking available where enabled. Appointments can normally be booked up to one month in advance.

How do I request a home visit?

Call 01323 470370 if illness genuinely prevents you from attending the practice. A doctor normally calls first to assess the problem, and if a home visit is necessary a doctor or paramedic may attend.

How long do repeat prescriptions take?

The practice asks patients to allow three full working days, excluding weekends and bank holidays. It recommends ordering medication at least seven days before the current supply runs out and does not accept repeat prescription requests verbally by phone or at reception.

How do I get a test result?

The practice normally asks patients to allow seven days after a test, then call between 10am–12pm or 2pm–5pm. Reception staff cannot clinically interpret unreviewed results, so a clinician consultation may be needed for further explanation.

Is Harbour Medical Practice Eastbourne accepting new patients?

The NHS profile currently says the surgery is accepting new patients. Check the practice boundary first, then register through the NHS online service or use the practice registration pack. The practice says registration can take up to 72 hours.

Can I get an evening or Saturday GP appointment?

Yes, pre-booked Extended Access appointments are available through the Eastbourne East PCN arrangement. Tuesday evening appointments are published at Harbour Medical Practice, while other weekday evenings and Saturday clinics may be at Stone Cross, Princes Park or another participating site. Ask reception to book and confirm the location.

What is Harbour Medical Practice Eastbourne’s CQC rating?

CQC currently displays an overall rating of Good. The follow-up desktop inspection that changed the practice to Good took place on 16 August 2017 and the report was published on 18 September 2017. CQC later reviewed available information on 6 July 2023 and did not find evidence requiring reassessment at that stage.

Independent information notice: MedicalPracticeUK.org is not The Harbour Medical Practice, the NHS, Eastbourne East Primary Care Network, NHS Sussex or the Care Quality Commission. Opening hours, appointment availability, Extended Access locations, registration status and service arrangements can change. Use the official sources above for information affecting an immediate visit or medical request.

Harbour Medical Practice Call 01323 470370