Heathcot Medical Practice Woking

Q: How do I request a GP appointment at Heathcot Medical Practice?

You can submit the practice’s online Help with a medical issue form, phone the surgery or attend in person. The online medical form is usually available from 8am to 4pm Monday to Friday. Heathcot says all request methods are reviewed using the same triage process.

Emergency first: MedicalPracticeUK.org is an independent information website, not Heathcot Medical Practice or the NHS. Call 999 for a life-threatening emergency. If you need urgent medical help that is not life-threatening when the practice is closed, use NHS 111 online or call 111.

Woking NHS GP patient guide

Heathcot Medical Practice Woking: appointments, online requests, hours and patient help

Heathcot Medical Practice operates across three sites in Woking. Its main site is York House Medical Centre, Heathside Road, Woking, Surrey, GU22 7XL. The practice now uses online request forms alongside telephone and in-person contact, and in July 2026 introduced EMMA to support patients using the telephone route.

Choose the right route Request GP help Compare the 3 sites

1. Explain what you need

2. Practice review Requests are reviewed for urgency, the right professional and the best consultation type.

✓3. Right route GP, nurse, pharmacy, advice, appointment or another service.

Main York House telephone

01483 761100

Use the main number if you cannot use the online request form, need help with an urgent request during opening hours, want a home visit considered, need interpreter or accessibility support, or are unsure which practice route to use.

Call Heathcot Official practice website

Main practice site

Heathcot Medical Practice
York House Medical Centre
Heathside Road
Woking
Surrey
GU22 7XL

Heathcot also runs Knaphill Surgery and Brewery Road Surgery. Their phone numbers and opening patterns are different, so check the site section below before travelling.

Directions to York House

Main phone

01483 761100

Main hours

Mon–Fri 8am–6:30pm

Practice sites

3 Woking locations

Current CQC

Overall Good

Fast answer: Heathcot Medical Practice’s main surgery is at York House Medical Centre, Heathside Road, Woking, GU22 7XL. The telephone number is 01483 761100. Normal main-site opening is Monday to Friday, 8:00am–6:30pm, with weekends closed. Patients can request appointments online, by phone or in person. The online medical-request form is usually available Monday to Friday from 8am to 4pm.

Start with the task you actually need

Heathcot uses the same triage principle whether a request begins online, by telephone or in person: the practice reviews the information and decides how quickly help is needed, who is best placed to respond and whether a face-to-face appointment is required.

You need	Best first step	What happens next
Life-threatening emergency	Call 999.	Do not wait for an online form, telephone queue or GP callback.
Urgent GP help while open	Submit the appointment request or call the surgery and say clearly that the problem is urgent.	Where appropriate, the practice says urgent patients may be offered help on the same working day or the next day.
Routine GP help	Use the “Help with a medical issue” form, phone or reception.	Where appropriate, Heathcot says routine appointments are arranged within the next two weeks.
A blood test or cervical smear already requested	Use the NHS App booking route where available.	Only book these appointments if the practice has asked you to do so.
A repeat prescription	Use NHS App/NHS account or the practice prescription form.	Do not order routine repeats by telephone; the practice does not accept phone repeat requests.
A test result	Check NHS App/account, use the results form or phone after 2pm.	Online result queries are answered within up to five working days.
A home visit	Tell the practice when requesting the appointment that you cannot leave home.	The practice reviews the request and decides the appropriate response.
Urgent help when closed	NHS 111 online or call 111.	NHS 111 directs you to the appropriate urgent NHS service.

For general NHS GP processes beyond Heathcot’s local rules, the Medical Practice UK patient guide explains appointments, GP registration, NHS App access and out-of-hours care.

Heathcot operates from three Woking surgeries

This is one practice operating across three local sites. Do not assume every site has the same telephone number or opening pattern.

York House Medical Centre

Heathside Road
Woking
Surrey
GU22 7XL

Phone: 01483 761100

Hours: Monday–Friday 8:00am–6:30pm.

York House official details

Knaphill Surgery

Redding Way
Knaphill
Woking
Surrey
GU21 2DN

Phone: 01483 473464

Hours: Monday–Friday 8:00am–6:30pm.

Knaphill official details

Brewery Road Surgery

54 Brewery Road
Woking
Surrey
GU21 4NB

Phone: 01483 724829

Hours: Monday–Friday 8:00am–1:00pm and 2:00pm–6:00pm.

Brewery Road official details

Brewery Road postcode: the current Heathcot practice website lists GU21 4NB. Some external NHS listings may show a different postcode variation, so use the live Heathcot surgery page before an important journey.

Main Heathcot Medical Practice opening hours

The York House Medical Centre page was last updated on 11 June 2026 and lists the main surgery hours below.

Day	York House opening hours	Useful note
Monday	8:00am–6:30pm	Online medical-request form is usually available from 8am.
Tuesday	8:00am–6:30pm	Extended-access appointments may run later at Woking Community Hospital.
Wednesday	8:00am–6:30pm	Keep your phone available after a submitted request.
Thursday	8:00am–6:30pm	Online capacity can be limited for safety reasons.
Friday	8:00am–6:30pm	Order routine medicines before the weekend where possible.
Saturday	Closed	Pre-booked extended-access appointments may still be available elsewhere.
Sunday	Closed	Use NHS 111 for urgent non-emergency help.

Current York House hours NHS Heathcot profile

How to request an appointment

Heathcot accepts appointment requests online, by telephone or in person. The practice says all requests are treated in the same way regardless of how they arrive.

Official appointments guidance Contact Heathcot online NHS App

Decide whether it is an emergency.
Call 999 for a life-threatening emergency. Do not wait for an online request to be reviewed.

For a GP medical problem, use “Help with a medical issue”.
The practice says this online form is normally available from 8am to 4pm Monday to Friday and can also be accessed through the NHS App.

If you cannot use the form, phone or attend reception.
Heathcot explicitly says online access is not mandatory and requests are reviewed in the same way.

Give enough detail for safe triage.
Explain the main problem, how long it has been happening, what has changed, whether you think it is urgent, your best callback number and any access or interpreter requirement.

Wait for the practice response during opening hours.
The practice uses your information to decide urgency, the most appropriate professional and whether you need an in-person appointment.

The online form may sometimes be switched off. Heathcot says this can happen for safety reasons. If the form is unavailable and your request cannot wait, call the surgery rather than repeatedly refreshing the page.

Urgent and routine appointment expectations

Urgent request

Tell the practice clearly that the problem is urgent. Where appropriate, Heathcot says it may offer an appointment on the same working day or the next day.

Routine request

Where clinically appropriate, the practice says routine appointments are arranged within the next two weeks. Waiting may be longer if you request a specific clinician who is unavailable.

EMMA: what happens if the automated telephone assistant answers

Heathcot published a July 2026 notice introducing EMMA, an automated telephone support system. EMMA is designed to collect information about why you are calling and pass that information into the practice’s normal workflow.

What EMMA can do

Ask questions about why you are contacting the practice.
Collect identifying and request information.
Help route information to the right team.
Support busy telephone periods.

What EMMA does not do

It does not independently diagnose you.
It does not prescribe medicines.
It does not replace GPs, nurses or reception staff.
It is not an emergency service.

You can ask for a human route. Heathcot says patients who cannot use the automated system, have communication or accessibility needs, need an interpreter, feel uncomfortable using it, or simply prefer staff support can ask for an alternative human route.

Heathcot’s EMMA patient notice

Evening and Saturday extended-access appointments

Heathcot publishes additional GP appointment availability at Woking Community Hospital. These are pre-booked appointments rather than walk-in opening at York House.

Extended access	Published availability
Monday–Friday	Appointments available until 8:00pm.
Saturday	Appointments available from 9:00am to 5:00pm.
How to book	Contact Heathcot Medical Practice and ask about current Extended Access availability.

Do not travel to Woking Community Hospital without a booking. Extended Access is an appointment service, not permission to attend as a walk-in patient.

Repeat prescriptions: do not order by phone

Heathcot says it does not accept repeat-prescription requests by telephone for patient-safety reasons.

Prescription route	How it works
NHS App / NHS account	View repeat medicines and request the items you need through your NHS account where enabled.
Practice online form	Use this if you cannot use NHS App or another online prescription service. You need the medicine name and dose.
In person	Drop a repeat prescription slip into the surgery prescription box.
Pharmacy nomination	Electronic prescriptions can be sent directly to the pharmacy you nominate.
Medication review	Regular medicines should be reviewed at least annually, and earlier if you are having side effects or another concern.

Official Heathcot prescription guidance NHS App

For broader prescription planning, nominated-pharmacy help and medication-review guidance, see the NHS medication and prescription guide.

Test results: NHS App, online form or call after 2pm

Heathcot provides several result routes for GP-arranged blood tests, urine tests, X-rays and ultrasounds.

Check NHS App or your NHS account.
The practice says patients can ask for or view results online through their NHS account.

Use the result-request form if needed.
The practice says it will respond to online test-result requests within five working days.

If you phone, call after 2pm.
Heathcot specifically asks patients to telephone for test results after 2pm.

Someone else collecting the result?
The practice normally gives results directly to the patient for privacy reasons unless appropriate permission or other circumstances apply.

Official Heathcot result guidance

Register with Heathcot Medical Practice

The current NHS profile says Heathcot Medical Practice is accepting new patients. The practice itself says it welcomes new patients living in Woking.

Check eligibility.
Start from the Heathcot registration page and use its online eligibility/registration route.

Find your NHS number if possible.
The practice registration form asks for the 10-digit NHS number. It can be found on some prescriptions and NHS letters or through the NHS number service.

Protect your regular medicine supply before changing GP.
Heathcot advises patients to have at least one month’s medication because transfer of records from the previous GP can take around a month.

Complete the online form or use a paper form.
The practice says the online registration itself takes around 15 minutes. Paper forms can be printed or collected at the surgery and then emailed or returned to reception.

ID is described as helpful, not something to guess about. Heathcot says it is helpful to include a copy of identification with a paper registration. NHS registration rules do not make lack of ID an automatic reason to refuse GP registration.

Heathcot registration instructions Check current NHS new-patient status

Patients comparing another practice around the wider Surrey/Middlesex area can also review the separate Shepperton Medical Practice patient guide. Its boundary and appointment rules do not apply to Heathcot.

Services that make Heathcot more than a basic GP appointment service

The practice currently lists a broad clinical team and several locally delivered services across its sites.

Long-term conditions

Reviews include diabetes, asthma, COPD, blood pressure and heart-disease monitoring.

Women’s health

Heathcot lists cervical screening, contraception, coil and implant fittings and related women’s-health care.

Child health

Childhood immunisations and baby checks are included among current practice services.

Microsuction

The practice currently advertises microsuction ear-wax removal in Woking.

Travel vaccination

Heathcot lists travel vaccination services, including Yellow Fever vaccination.

Health and wellbeing

The practice lists NHS health checks, lifestyle support, mental-health signposting and health-and-wellbeing coaching.

Browse Heathcot services About the practice and clinical services

Accessibility, parking and children’s facilities

The main York House site currently lists the following facilities.

Mobility access

Step-free access.
Wheelchair access.
Disabled toilet.

Communication access

Induction loop.
Signing service.
Tell the practice when requesting an appointment if you need an interpreter.

Parking and babies

Car parking is listed.
Disabled parking is listed.
Baby-changing facility is listed.

The practice website lists parking but does not state here that it is free. If parking arrangements are essential to your visit, check with reception before travelling.

Complaints and feedback: useful deadlines and response times

Heathcot has a detailed formal-complaint process. A concern can be raised verbally or in writing, although the practice recommends written complaints because they create a clear record.

Complaint point	Heathcot guidance
Practice complaint email	syheartlandsicb.hmpfeedback@nhs.net
Telephone	01483 761100
Acknowledgement	The practice aims to acknowledge formal complaints within three working days.
Response	The published process aims for a written response within 40 working days.
Time limit	Normally within 12 months of the event or becoming aware of the issue, although discretion may apply.
Complaining for someone else	Written consent may be needed before the practice can discuss another patient’s care.

Heathcot formal complaints process Feedback, compliments and complaints

CQC: overall Good, with Well-led rated Requires improvement

The latest CQC assessment is recent. It took place from 3 to 6 February 2026 and the assessment report was published on 27 May 2026.

CQC key question	Current displayed rating
Overall	Good
Safe	Good
Effective	Good
Caring	Good
Responsive	Good
Well-led	Requires improvement

Read beyond the overall rating. CQC said the practice had made improvements since the previous inspection, but the February 2026 assessment also identified breaches relating to safe care and treatment and good governance. CQC asked the provider for an action plan in response.

Current Heathcot CQC profile Latest CQC assessment summary

Map and directions to York House Medical Centre

Heathcot Medical Practice
York House Medical Centre
Heathside Road
Woking
Surrey
GU22 7XL

Map provided for location and directions only. MedicalPracticeUK.org is not the official Heathcot Medical Practice website.

Check which site your appointment is at. Heathcot has York House, Knaphill and Brewery Road locations, while Extended Access appointments can take place at Woking Community Hospital. Do not assume every Heathcot appointment is at York House.

What to do when Heathcot Medical Practice is closed

Situation	Use this route
Life-threatening emergency	Call 999.
Urgent medical problem that cannot wait	Use NHS 111 online or call 111.
Minor illness or medicine question	Use a community pharmacy where appropriate.
Routine admin or GP request	Use Heathcot’s normal online, phone or reception route during opening hours.

Official sources and verification

Last verified: 20 September 2026.

Heathcot Medical Practice Woking FAQs

What is the Heathcot Medical Practice phone number?

The main York House Medical Centre number is 01483 761100. Knaphill Surgery uses 01483 473464 and Brewery Road Surgery uses 01483 724829.

Where is the main Heathcot Medical Practice surgery?

The main Heathcot site is York House Medical Centre, Heathside Road, Woking, Surrey, GU22 7XL.

What are Heathcot Medical Practice opening hours?

The York House site is open Monday to Friday from 8:00am to 6:30pm and closed on Saturday and Sunday. Knaphill uses the same weekday hours, while Brewery Road is open 8:00am–1:00pm and 2:00pm–6:00pm Monday to Friday.

How do I request a GP appointment at Heathcot Medical Practice?

You can submit the practice’s online “Help with a medical issue” form, phone the surgery or attend in person. The online medical form is usually available from 8am to 4pm Monday to Friday. Heathcot says all request methods are reviewed using the same triage process.

What is EMMA at Heathcot Medical Practice?

EMMA is an automated telephone assistant introduced by Heathcot in 2026 to collect information about why patients are calling and pass it into the normal practice workflow. It does not diagnose, prescribe medication or replace clinicians and reception staff. Patients can ask for a human route if the automated system is unsuitable.

Can I get an evening or Saturday GP appointment?

Yes, subject to availability and advance booking. Heathcot lists Extended Access GP appointments at Woking Community Hospital until 8pm Monday to Friday and from 9am to 5pm on Saturday.

How do I order a repeat prescription?

Use the NHS App or NHS account, Heathcot’s online repeat-prescription form, or a paper repeat slip at the surgery. Heathcot does not accept routine repeat-prescription requests by telephone.

How do I get my test results from Heathcot?

You can view or request results through NHS App/NHS account, use the practice’s online result form, ask in person or phone the surgery after 2pm. The practice says online result requests are answered within five working days.

Is Heathcot Medical Practice accepting new patients?

The current NHS profile says Heathcot Medical Practice is accepting new patients. The practice offers online and paper registration and advises patients taking regular medicines to have at least one month’s supply while records transfer.

What is Heathcot Medical Practice’s current CQC rating?

CQC currently rates Heathcot Medical Practice Good overall. Safe, Effective, Caring and Responsive are rated Good, while Well-led is rated Requires improvement. The latest assessment took place from 3 to 6 February 2026 and the report was published on 27 May 2026.

Independent information notice: MedicalPracticeUK.org is not Heathcot Medical Practice, the NHS, Woking Community Hospital or the Care Quality Commission. Appointment capacity, online-form availability, branch arrangements, registration status and practice procedures can change. Use the official links above for live forms and information affecting an immediate visit or medical request.

Heathcot Medical Practice Call 01483 761100