Nene Valley Medical Practice: Total Triage, appointments, prescriptions, opening hours and valley patient routes
Nene Valley Medical Practice is the Clayton / Orton Goldhay site of Nene Valley Hodgson Medical Practice. This guide gives patients the exact next step: submit a request online, call the right phone option, use NHS App or SystmOnline for medicine, register correctly, check the CQC access warning, and know when to use pharmacy, NHS 111, urgent treatment or 999.
Use this when: you cannot use online forms, communication support is needed, the request is urgent, you need nursing/results/enquiry support during phone-option hours, you are trying to register, you have access needs, or you are unsure whether GP, pharmacist, NHS 111, UTC, A&E or 999 is safest.
Nene Valley Medical Practice
Clayton
Orton Goldhay
Peterborough
PE2 5GP
Linked branch: Hodgson Medical Centre, Werrington, Peterborough PE4 5EG. Both use the same listed phone number.
Open directionsDecision hub: GP, nurse, pharmacy, NHS 111, UTC, A&E or 999?
Use this before you submit, call or travel. It helps avoid wrong-route frustration.
Call 999 now
Chest pain, suspected stroke, severe breathing difficulty, collapse, heavy bleeding, serious allergy, overdose, new seizure, unconsciousness, severe injury or immediate danger to life.
Use Submit New Request
Best for GP medical requests, routine/admin requests, medication queries and many appointment requests during weekday access hours.
Call reception
Use phone if you cannot use online forms, have communication needs, need urgent support, need nurse/results/enquiry help, or the online route is not practical.
Use pharmacy
Common minor illness, over-the-counter medicine advice, side effects, and urgent repeat medicine help where pharmacy urgent supply is suitable.
Use NHS 111
When closed, unsure what to do, urgent but not life-threatening, or pharmacy cannot supply urgent repeat medicine and you need local route advice.
Use hospital/clinic route
For hospital appointments, specialist tests, discharge medication changes or clinic-arranged investigations, contact the hospital/clinic that owns the care.
Nene Valley site vs Hodgson site
The practice has two named sites under the same organisation. Check your appointment message before travelling.
| Site | Address | Phone | Patient note |
|---|---|---|---|
| Nene Valley Medical Practice | Clayton, Orton Goldhay, Peterborough PE2 5GP | 01733 366600 | This is the main focus of this article and the NHS profile address. |
| Hodgson Medical Centre | Werrington, Peterborough PE4 5EG | 01733 366600 | Linked branch. The official site mentions a proposal to relocate Werrington services to Skaters Way, so check current notices before travelling. |
| GP Hub | City Care Centre, PE3 6DB | Bookable through GP reception | Additional evening/weekend hub appointments may be available through practice reception. |
Opening hours, phone access and extended appointments
The contact page lists both Nene Valley and Hodgson as open Monday to Friday 8:00am–6:00pm and closed Saturday/Sunday. The appointment page also refers to wider contracted/online access through 18:30.
| Day / access | Official detail | Practical patient tip |
|---|---|---|
| Monday | 8:00am–6:00pm listed for sites. | Submit requests early where possible. |
| Tuesday | 8:00am–6:00pm listed for sites. | Keep your phone available after request submission. |
| Wednesday | 8:00am–6:00pm listed for sites. | Good for routine admin if not urgent. |
| Thursday | 8:00am–6:00pm listed for sites. | Order medicine early before weekend or bank holiday. |
| Friday | 8:00am–6:00pm listed for sites. | Do not leave prescription or paperwork issues until late Friday. |
| Saturday/Sunday | Closed. | Use NHS 111 for urgent non-life-threatening help. |
| Online form | Appointment page says available 08:00–18:30 weekdays. | Late-day forms may be read/triaged the next working day. |
| Additional GP Hub | Official contact page says appointments may be available 18:30–21:00 Monday–Friday and Saturday sessions at City Care Centre, bookable via reception. | Ask reception if the practice has no suitable routine slot. |
Phone options: what to press and when
The official contact page says callers first choose the site: Option 1 for Nene Valley site and Option 2 for Hodgson site. Then listen to all call options before choosing.
| Phone step | What it means | When to use |
|---|---|---|
| First site choice: Option 1 | Nene Valley site. | Use if your registered/appointment site is Nene Valley, Clayton / Orton Goldhay. |
| First site choice: Option 2 | Hodgson site. | Use if your appointment or query is for Hodgson / Werrington. |
| Then Option 1 | Emergency line for doctors, nurses and paramedics, 08:00–18:00. | Use only for urgent clinical contact, not routine booking/admin. |
| Then Option 2 | Request appointment with Clinical Team, 08:00–18:00. | Use if you need help submitting/handling a clinical request by phone. |
| Then Option 3 | Nursing appointments, results and enquiries, 09:30–14:00 and 15:00–18:00. | Use for nurse bookings, results and general enquiries. |
Hello, my name is [name]. Date of birth: [date]. I am registered at [Nene Valley / Hodgson]. I need help with [one clear problem]. It started [when]. It is [getting worse/not improving]. I have tried [medicine/self-care]. I cannot use the online form because [reason] / I have already submitted a request at [time]. Which route should I use now?
Appointments: Total Triage micro-steps
Total Triage means every contact starts with information gathering so the practice can route the request to the right person or service.
Use 999 for life-threatening danger signs. Do not use online request for emergencies.
Use “Submit a new request” for medical, medication and admin requests. No username or password is needed for the request form.
Include main symptom, start date, severity, what changed, medicines tried, allergies, pregnancy/frailty/immunosuppression, and best contact number.
The practice says it aims to respond within one working day. The response may be phone consultation, face-to-face appointment, self-care advice or referral to another NHS service.
If you cannot use online forms or have communication needs, call 01733 366600 during opening hours and the team can take the request for you.
Missing a timed callback or being late can delay care. Keep notifications on if using NHS App and watch for messages.
Total Triage: what happens after you submit
| After you submit | What may happen | How to help the team |
|---|---|---|
| Clinical review | A clinical team member reviews your information. | Do not write “pain” only. Say where, when, severity, triggers and red flags. |
| Telephone consultation | You may be called today or in future. | Keep phone near you and answer unknown/NHS numbers. |
| Face-to-face appointment | You may be asked to attend Nene Valley, Hodgson or another service. | Check exact site before travelling. |
| Self-care or pharmacy | You may be directed to pharmacy, NHS self-help, NHS 111 or another route. | This can be faster than waiting for GP when clinically appropriate. |
| Urgent escalation | If symptoms are dangerous, you may be told to use 999/A&E. | Do not delay emergency care while waiting for a response. |
Repeat prescriptions: NHS App, SystmOnline, post or in-person — not phone
The official prescription page says repeat prescription requests are not accepted by telephone to prevent dangerous errors and keep phone lines free for urgent matters.
NHS App
Use your NHS account for online services, including prescriptions and health record access where enabled.
SystmOnline
Use SystmOnline to order prescriptions, check status and change nominated pharmacy.
In person
Return the right-hand half of a previous prescription or submit a handwritten request.
By post
Post your prescription slip or written request. Include a stamped addressed envelope if return by post is needed.
| Prescription problem | What it means | Best action |
|---|---|---|
| Routine repeat medicine | Medicine appears on repeat list. | Use NHS App, SystmOnline, in-person slip or postal request. |
| Running out today | Practice says repeated urgent requests disrupt normal work and may be refused. | Phone usual pharmacy first; if they cannot help, call 111 for pharmacy urgent supply advice. |
| Pharmacy urgent supply | Pharmacists may supply a further cycle of previously repeated medicine in some cases. | Take ID and proof of medicine such as repeat list or labelled empty box. |
| Controlled drugs or antibiotics | Practice notes these are not supplied through pharmacy urgent repeat route. | Use 111/practice advice depending on timing and urgency. |
| Hospital discharge medication | Hospital normally gives seven days’ supply. | Contact the surgery before supply runs out and provide discharge medication information. |
| Acute/non-repeat item | May need GP review before being added to repeats. | Use request route and explain why it is needed. |
| Need early/longer supply | Holiday or travel request needs clinician review. | Ask early and explain travel dates and reason. |
Online services: NHS App, SystmOnline and registration
Online services can help with appointments, prescriptions, test results and parts of the medical record, depending on enabled access.
| Tool | What it helps with | Patient note |
|---|---|---|
| NHS App | Appointments, repeat prescriptions, symptom checking, secure messages, medical record and cancellations where available. | NHS App can verify your identity without bringing ID to the practice. |
| SystmOnline | Appointments, prescriptions, request status, nominated pharmacy, secure messages and contact details. | Use SystmOnline support before calling for login problems. |
| Online services registration | Access repeat prescriptions, telephone consultations and record tools. | The practice says ID evidence is required and applications without ID are not processed until ID is seen. |
| Proxy access | Parent/carer access where appropriate. | Children under 11 require proxy access form; carers can also be granted access where suitable. |
Tests, investigations and results
The official tests page links to result access, urine tests, blood tests, x-rays and scans. Use the right owner: GP-requested tests and hospital-requested tests may follow different routes.
| Question | Practical answer | Next step |
|---|---|---|
| Who ordered the test? | The requester is usually responsible for explaining the result. | Ask hospital/clinic first if they arranged it. |
| Can I see it online? | NHS App / online services may show some results and records if access is enabled. | Check NHS App or SystmOnline before phoning. |
| Need reception help? | Use phone option 3 for results/enquiries during listed times. | Have test date, test type and who requested it ready. |
| Someone else calling? | Confidentiality rules apply. | Arrange consent/proxy access first. |
| Abnormal result worry? | Admin staff cannot interpret clinically beyond recorded clinician comments. | Ask whether clinician action is recorded and whether a triage request is needed. |
Sick / fit notes: use the right route, not urgent appointments
The practice says emergency or urgent appointments should not be used to request sick or fit notes, and hospital admission fit notes should normally be issued by the hospital for the admission period.
| Situation | Route | Important note |
|---|---|---|
| Sick more than 4 days but less than 7 | Self-certify with SC2 form. | Count consecutive calendar days, including weekends and bank holidays. |
| Sick more than 7 days | Employer usually asks for fit note. | Use practice request route; give exact dates and reason. |
| Hospital admission | Hospital can issue note for hospital period. | GP may issue after discharge based on hospital discharge letter. |
| Backdated note | Can be backdated where clinically appropriate. | Discuss dates clearly with GP/practice team. |
| Private certificate | Charge may apply. | Ask reception before requesting a private letter. |
Register as a new patient
NHS currently shows the practice as accepting new patients, but the practice says acceptance is at the doctor’s discretion and you may not be able to register if you live too far away.
The practice may refuse registration if you live too far away. Choose another local GP if needed.
The online registration form collects details, brief medical history and preferences.
The practice says it asks for proof of identity and explains this in its registration policy.
If you take regular medicine, bring a repeat prescription printout from your previous surgery.
Reception books a healthcare assistant new patient health check after forms are complete.
The practice says you need to see a GP before repeat prescriptions can be issued, so do not wait until your medicine is nearly finished.
Useful services and who may help fastest
The practice lists many service routes. Use the right clinician or service instead of waiting only for a GP.
Parking, accessibility and local arrival tips
The official contact page lists accessibility and parking features for the practice, including disabled parking, disabled WC, step-free access and wheelchair access.
Parking
Official page lists car parking, cycle parking and disabled parking. Allow extra time at busy clinic periods.
Wheelchair and step-free
Disabled WC, step-free access and wheelchair access are listed.
Communication support
Braille translation service, induction loop and signing service are listed. Tell reception before the visit if support is needed.
Travel tip
Use “Clayton, Orton Goldhay, Peterborough PE2 5GP” for Nene Valley. Use “Werrington PE4 5EG” only if your appointment is at Hodgson.
Hello, I have an appointment/request at [Nene Valley / Hodgson]. I need help with [wheelchair access / disabled parking / hearing loop / signing / Braille / communication support / carer support]. Can this be added to my appointment or request note?
Clinical team and who may handle your request
The official clinical-team page says the clinical team is made up of 39 members, with partners, salaried GPs, advanced nurse practitioners and wider healthcare professionals.
| Team type | Examples listed officially | Best patient use |
|---|---|---|
| Partners | Includes Dr David Marr, Dr Feroz Mavani, Dr Catherine Parnell, ANP Diane Shearer, Dr Gary Howsam, ANP Anna Bunten and Business Manager Helena Papworth. | Practice leadership, GP/ANP clinical care and practice management routes. |
| Salaried GPs | Includes Dr Gillian Cronau, Dr Kavita Bhardwaj, Dr Markus Schichtel, Dr Christopher Ogbonna, Dr Jesus Torres Peraza, Dr Ahmed Sayed-Ahmed, Dr Rachel Roe, Dr Sania Iqbal and Dr Genevieve Antwi-Boasiako. | Medical consultations and GP assessment. |
| Advanced Nurse Practitioners | Masters-level clinicians who can diagnose, examine, request investigations, prescribe and refer where appropriate. | Many acute and ongoing health needs may be suitable for ANP care. |
| Pharmacy team | Medication reviews, prescription safety, discharge-medication checks and medicine queries. | Use for medicine questions and review-related prescription problems. |
| Reception / Patient Care team | Helps collect information and route requests. | Give clear details; they are not “blocking” care, they are routing it. |
CQC rating: Overall Good, but access/responsive warning
CQC information should be read carefully. The current CQC profile lists Nene Valley Medical Practice as Overall Good, but a targeted 2023 responsive assessment rated the responsive key question as Requires Improvement because patients had difficulty accessing care and treatment in a timely way.
| CQC item | Official detail | How to explain it |
|---|---|---|
| Overall rating | Good. | Overall CQC quality rating remains Good. |
| Targeted 2023 responsive assessment | Responsive rated Requires Improvement. | Important for searchers because appointment access is a major user concern. |
| 2022 full inspection | Good in Safe, Effective, Caring, Responsive and Well-led. | Historic full inspection was Good in all five areas. |
| Access finding | CQC found patients had difficulty accessing care and treatment in a timely way. | The article should clearly explain Total Triage and phone alternatives. |
| No breach noted | CQC said no breaches of regulations were found in the targeted assessment. | Do not exaggerate; explain exactly and link to CQC. |
Map, directions and visit checklist
Nene Valley Medical Practice address: Clayton, Orton Goldhay, Peterborough PE2 5GP. Use this map for travel planning only. Check your appointment message before travelling because the practice also has the Hodgson site.
Before travelling
Check site, appointment type, callback message, medicine boxes, hospital letters, forms, samples, glasses/hearing aids and access needs.
For driver or carer
Send: Nene Valley Medical Practice, Clayton, Orton Goldhay, Peterborough PE2 5GP. Phone: 01733 366600.
If appointment says Hodgson
Use Hodgson Medical Centre, Werrington, Peterborough PE4 5EG, and check current relocation notices before travel.
If late or uncertain
Call the practice as soon as possible. Late attendance can affect other patients and may require rebooking.
When Nene Valley Medical Practice is closed
When the practice is closed, use NHS 111 for urgent non-life-threatening help. Call 999 for life-threatening emergencies.
| Problem | Use this | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, collapse, severe bleeding, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | Too unwell to wait, unsure what care is needed, urgent advice when closed. |
| Medicine problem | Pharmacy or NHS 111 if urgent | Running out, side effects, emergency supply, pharmacy direction. |
| Routine repeat prescription | NHS App, SystmOnline, in-person or postal request | Routine repeat medicine that can wait for normal processing. |
| Routine admin | Submit New Request / phone when open | Forms, fit notes, admin, non-urgent follow-up. |
Official action links used
Use these after reading the practical route above, so patients do not land on the wrong page or phone the wrong service.
Official practice website · Contact and opening times · Contact telephone numbers · Request an appointment · Submit New Request · Repeat prescriptions · Online services · Register for online services · Tests and investigations · Sick/Fit note · Register as new patient · Practice services · NHS profile · CQC profile